Red Lobster

I went to the Red lobster restaurant in Novi Michigan on Valentine time day. I made a reservation for 6pm on Feb 14. When we arrived at my dismay I was told that we had wait 30 to 45 mins to be seated.

After about 1 hr we finally seated then the server took out dinner, and drink orders never came back. A another hr had passed we decided to leave the restaurant was overcrowded they did have enough staff to handle the crowd of people .

The wait sfaff were overwhelmed and the Mananger who looked confused just stated open table booked to many people which is unacceptable. To wait 2 hrs is unacceptable no such if I will ever come back to red lobster again .

The service use be excellent at Noiv Michigan location. But on this it ruin my valentine evening.

On Friday around four 430 I decided to go to red lobster here in Columbia Missouri. I hadn’t been in a long time because you can go in one time and the food is really good next time it has no taste at all so I quit going for quite some time Friday I decided I would try it I got all you can eat which was $29 with a salad and

the only thing that had any taste was the sea salt and vinegar shrimp I think it was, and for each order you get about five or six shrimp I did ask for a second helping of that, but the shrimp linguine, and the garlic shrimp scampi was his bland as bland could get never ask for any more of that the salad was so cold, and the leaves were so

droopy on it that it had no taste whatsoever either the only thing that was eatable on my plate, the baked potato and the vinegar…

We were there on Sunday very Disappointed your food was cold and sauce was watered down for 50 dollars it should have been Excellent !! We are regulars but not sure if we will be back Over priced food that is Cold and watered down is not our thing . You restroom are disgusting.

We had undercooked lobster. They had no biscuits no potatoes if we wanted to wait 25 mins then we could have them. Order a steak with the food she asked how he wanted it cooked then she didn't put the order in for the steak.

I had shrimp laquino and the had the tail on them. They never done that. Who wants to go threw that and cut off the tail. Luckily they only had 7 pieces in it. When he got the steak finely it wasn't cooked right.

We use to go all the time. It wasn't that good the last time but thought we try again. It was awful. What has happened? Ate they going under.

I asked ma’am you can’t seat parties of 4 ,but, you can seat a party of 5 that arrived after us,. I get the short-handed but not the totally unprofessional treatment…could be a correlation between the manager and lack of workers

m. Usually… I don’t have complaints about Red Lobster and I don’t even eat there all of the time. But last night was a nightmare!! For the fact the restaurant is dead set where all the tourists come to probably dine in after the games at the SoFi the service should have been as if it were in Beverly Hills and I am a Inglewood resident.

Let’s start off with the fact that my brother took me to Red Lobster for my birthday dinner and I bragged to him about how good the cheese bread would be on top of the meal’s because this was his first time eating at Red Lobster. So he was excited and I was excited for him.

When the waitress came She asked what would we like to start off with and I asked for the Grand Patron, she never asked to see my ID and my brother and I joked about this because he…

YESTERDAY-MONDAY JANUARY 1,2024 I PLACED AN ONLINE ORDER AT RED LOBSTER IN MICHIGAN CITY INDIANA. THE ORDER WAS PLACED AT 4:08 PM FOR PICKUP AT 5:00 PM. I CALLED THE RESTAURANT EARLIER TO VERIFY LEAD TIME. I ARRIVED AT THE RESTAURANT AT 5:00 PM.

THERE WERE SEVERAL PEOPLE WAITING FOR PICKUPS INCLUDING A COUPLE THAT HAD BEEN WAITING FOR QUITE SOME TIME. WHEN THEY FINALLY RECEIVED THEIR ORDER I BELIEVE THEY WERE GIVEN 20% DISCOUNT AS A COURTESY FOR THEIR INCONVENIENCE. MY ORDER WAS FINALLY DELIVERED AT (WAIT FOR IT) 6:00 PM.

NEEDLESS TO SAY I'M SURE THIS IS NOT HOW YOU WISH YOUR CUSTOMERS TO BE TREATED. 70 AND I THINK AT THE VERY LEAST I DESERVE A WE'RE SORRY. THANKS FOR YOUR ATTENTION. LARRY JOYNER

I was never so disappointed in service at Red Lobster Tullahoma Tn. My husband and I went on 12/3/23 for our anniversary we waited for 30 minutes for our drink order and another 20 for our food order when our meal came out it was cold and my salmon was undercooked however the manager refused to come to our table. It wasn’t worth the 75.00 our bill was

We waited over an hour and a half to be served!!!! Completely UNACCEPTABLE!!!

I went to the Vienna, WV location on Saturday evening. My family ordered 3 meals. 2 of them had problems.

My husband got the twin lobsters, baked potato, cole slaw. My Grandson got sirloin, baked potato, mac & cheese. The baked potatoes with both meals were overcooked, dried out. My husband was supposed to get cole slaw, which I had to ask for, and it didn't come until the end of his meal. My Grandson got a sirloin, medium well, that was almost burnt and overcooked. He also asked for mac & cheese (no bacon) and they brought it with bacon. I had to ask for that to be changed. It came at the end of his meal also and they still charged me the $3.49 upcharge for mac & cheese from a box. We had to ask for biscuits a couple of times and they didn't come until our meals came. Our total was $93…

I hate this place! The interior of the establishment is dirty, NASTY with HORRIBLE customer service. I called to make a simple order of shrimp. The lady who was taking the order did not speak standard English. In fact, it was hard to understand what she was saying.

I asked to speak to someone who could get my order right. She transferred me to someone, and after being on hold for 15 minutes, that person said she didn't take to go orders. I asked to speak to a manager.

I waited another 20 minutes. When I asked for his name for documentation purposes, he hung up the phone. This behavior is inexcusable. I spent over 30 minutes on a dead end call. The workers are rude, because the manager is ignorant, untrained, and obnoxious.

This place is hood af. They should close this location down!

Red lobster on 95th and SW hey Oak lawn IL . 11/19/2023 around 5:45pm . Let me start we seat at the bar until our table was ready . During this time we ordered drinks and appetizers. After awhile our table was ready I asked about our drinks and appetizers.

How do we get our things I was told to take my food and drinks to carry to our table m. I have never had that experience before. The manager did stop me while carrying the items to take it and carry it to the table.

among leaving we asked for take out cartons . We were told that we normally get them at the front door. I have never had this experience. The server then said he would bring us some but with bags. Ed gad to go to the front to get bags.

We were not happy about the service or Food.

I have been reaching out to corporate since last month (Oct) and received on 1 response via email & fb stating that my refund would be issued and someone would be reaching out to me. I have yet to receive my refund nor the call!

This is just as bad as the GM & bartender “Carl” for the Killeen,TX location how you guys are treating a customer. I’ve simply ONLY wanted my refund. Guest relations number continuously states they are in a meeting & other times says to call back between the hours of 12-4p & I have yet to speak with a live person.

I want my full refund,that’s it that’s all. I will never eat at red lobster as long as I can help it. I hadn’t ate there in over 4yrs & only did so bc a “false advertisement “ on TikTok & sure as heck will not b back

WE WERE AT A TABLE I OBSERVED OTHERS EATING IN THE BAR AREA SHE TOLD US SHE WAS CLEANING A TABLE OK WE WAITED GUESS THAT CAME IN AFTER US GOT SERVED 7:59 I GOT BACK AND TOLD HER WE HAVE WAITED TO LONG AND WE LEFT I HAVE BEEN GOING TO RED LOBSTER FOR YEARS NEVER HAD A PROBLEM I ALSO SPOKE WITH THE MANAGER SHE WAS NO HELP

Ate dinner at red lobster on Sunday 10/29 had the endless shrimp . Upon consuming the shrimp I had to go to the bathroom in the restaurant and throw up and poop my guts out. Upon coming back to the table I told the waitress I got sick from the shrimp.

She would not comp the meal or get the manager. I had to leave due to feeling very sick. I should not have to pay for a meal that makes a person sick after eating it. Request a full refund for my food.

Will never eat here again. Very disappointed with the service.

We ate at Red Lobster in Lakeland Fl last night 10/25/23. We were seated at 630pm and our waitress took our complete order at about 640pm. About 20 minutes later she came back with our drinks and biscuits. After another 20 minutes she came back with our salads and also informed us they no longer had any baked potatoes and wanted know if there was anything else we wanted.

We asked to speak to the manager Elizabeth and after another 20 minutes she finally came out and told us their stove had not been working all day and apologized for the inconvenience . Since they really didn't have any other choices of sides that we wanted the matter was dropped by the manager.

When we finally did get our food another 20 minutes later the order was completely unsatisfactory. One of our party had order a…

I stopped in at RL for some take out after a tennis match. along with a dozen biscuits at the bar all by myself. The biscuits were so incredibly dry, absolutely no cheddar cheese on them or butter on top.

The worst Iv ever had!!! My Caesar salad was only lettuce not any Parmesan cheese. And my chips were so stale I couldn’t eat them w/the dip. Clam chowder was good. I wanted some desert but was told they were out of cheese cake and chocolate wave.

Not one time was I asked if I’d like something to drink sitting nearly and hour. So very disappointed. The service and food was horrible!! Except the clam chowder. It will probably be a long time before I come back.

My spouse and I were looking forward to a nice meal out an decided to go to Red Lobster. Upon arrival we were greeted and seated in a timely manner and the host was courteous. When we were seated is when the problems started.

We were looking forward to the biscuits. The waitress brought them out and the were cold dry over done and tasteless. We choked down the 3 biscuits and ordered another basket thinking they would be fresh. Nope they were cold dry and tasteless.

We left them and at then end the waitress asked if we wanted to take them with because we "had ordered them". We declined. our cart would not even eat them things. The ordering was just as awkward. We chose the all you could eat shrimp special.

But alas, you could only have 1 side and NOT the premium sides which had the salad…

I went to the Killeen,TX location for my lunch break to try one of the daily meals that I had been seeing on TikTok. When I got there I asked to be seated at the bar. (that wasn’t a problem for me) so I had her to bring me a water in a to go cup while I looked at menu.

The water and a bowl w/biscuits were given to me. So when the waiter finally came he asked what I wanted and I told him about the special that I had been seeing. He gave me a brief run down of the menu.

I told him I’d have the snow crab daily special for $20 & I asked if they could get both lemon pepper & roasted garlic sauce-he said yes…so I sat & waited for my food to come,not ever observing the time. My phone died so I got up from bar to look for an outlet to plug my phone.

I saw a couple but weren’t in view for me,so…

M. We asked for biscuits she said there was none, but as soon as she gets some we would get some. We ordered and gave her our two sides we wanted. She never gave me the salad I ordered. She brought out my husband Lobster and my shrimp and said the potatoes would be out in about 5 or 10 minutes.

We had to asked her for water. Then when she brought out our ticket she charged us for the salad and the brussels sprouts. This was the worst service we ever had. 00 and to receive this sort of service. Sincerely, Virginia Doyle

I researched Red Lobster menu offerings on the Red Lobster company website on 10/6/2023. I noticed the "Fish Fry" offering for the same day, Friday, 10/6/2023. The picture on the website displayed two pieces of "wild-caught, hand-breaded cod filets". 00 per order.

When I got the food home, each order contained one piece of fish, much of which was breading. The cole slaw we received was in small containers, more suited for sauce such as tartar sauce. The majority of the food was cold, soggy french fries.

My wife and I were extremely disappointed by the lack of quality in the food for which we paid an excessive price, compared to other alternative restaurants, such as "Native Grill". In light of this breach of trust between us and Red Lobster restaurant, which is located at 7240 West Ray…

I ordered take out because the Munster location was very, very busy. I ordered the stuffed mushrooms, the lobster pizza and a cup of clam chowder and 2 platters,( flounder, shrimp, clams, scallops) 1 with fries the other with baked potato both with coleslaw. 00.

After waiting outside over an hour I decided to go back inside to see what was taking so long. I was told they had to wait for the chowder.

Finally, the fish was in 2 pieces and under cooked as was everything else except the clam strips which looked like leftover crumbs. All the food was cold except the chowder which at best was warm. The biggest disappointment of all were the mushrooms.

I swear they were the size of dimes and extremely dry. The seafood was tossed in a ziplock bag for Farrell cats. (no complaints wit the…

ME AND MY FAMILY HAD THE WORST I MEAN WORST SERVICE. Took 1/2 - 45 mins to find out who our waitress was. No water no silverware FINALLY got biscuits NO napkins NO silverware waited another 1/2 for drinks.

FINALLY got salads had to asked for silverware. Waitress disappeared for 20mins or longer by this time manager stepped in and helped out! AWESOME! Waitress comes back in looking high(smoking) gets very loud and arguing with my daughter wanna fight.

Management steps in JUST A BIG MESS. My WHOLE family took our food to go. I CAN SAY MANAGEMENT STEP UP! THUMBS UP TO YOU LADIES!!!!

Went to winterhaven fl red lobster they sat us it took 20 minutes for anyone to come over there was 3 server, standing at the bar talking and not paying attention to the customers. This red lobster has poor management. Very poor management.

I’ve heard a lot of complaints about this place. You all need to retrain these people I have worked in restaurants all my life but this was ridiculous there was not many table in there that had people it was slow you all had 5 servers and

one girl delivering food she was doing all the work the other was standing around my husband finally ask could we get waited on not good for business for sure

My sister and I dined at Red Lobster at about noon on Sept. 20th. We ordered the endless shrimp, which was excellent. Our service, however, was not. Our server was Kaprina. She started out being nice enough, but got progressively ruder.

I had ordered my dessert before I ordered my shrimp, but told her she could bring it a little later. As we were eating, we asked for more butter and tartar sauce. She brought the butter, but not the tartar sauce.

I asked again for the tartar sauce. In the meantime, 2 other customers came in, and she started paying a LOT of attention to them, and seemed to ignore us. By the way, there were only 8 customers in total in her section.

When I did get her attention, I asked for more scampi and once again, my tartar sauce. At that time, I also stated that I was…

I went to the Red lobster on 47 66 mile McKnight road Pittsburgh. I ordered a lobster and shrimp tacos I was very disappointed in what I got there was no lobster in there there were two shrimp per taco hardly any kind of these other stuff that goes with it if you looked at the picture on your menu it's so big I'm thinking I couldn't even eat three of them that's why I went and got to go take it home because I don't know if I could eat all I ate three of them and I was disappointed in there I believe that you should send me a free meal coupon.

Thank you You're disappointed guest David Smith

I was at the red lobster restaurant on boardman Poland rd. Me and my 84 year old mother was there to dine in for the all you can eat shrimp, but my mom is older and she can’t eat a whole meal so

we decided to order just one order of the shrimp and she wanted me to share with her. Well the manager there name Kristine wiscott told me and my mother we had to leave that the policy was that I couldn’t eat off my 84 year old mother’s plate .

That we can take the food out, so that is what we did and we didn’t get a whole portion of what we ordered. She was so rude and disrespectful that I would never go there again and would never recommend anyone else to go there.

She can’t tell me that I can’t eat off my own mothers plate, it doesn’t even make sense and I would like to speak to someone about…

Ate there on 9-11-23 for dinner. Salmon was raw and shrimp hard as cardboard. All i heard was black rap and vulgar music on overhead sound system. Quality of this place has greatly deteriorated. After many years eating there i wont be back.

There were four of us who came to red lobster on Saturday, September 9 we were seated at table 11. People came in after us and their orders were taken. The assistant manager came over, got our drinks and gave us some rolls and took our soup order.

She explained that there wasn’t a large staff there and that she was doing the best she could. It took the waiter for ever, and his name was Bertram to come over to take our order and we have been sitting there for over a half an hour.

We asked for club soda and a twist of lemon and we got Sprite, but we couldn’t find anybody to come back to help us. We shouldn’t have had to wait over an hour to get our food. One of the guess brussels sprouts came after our table was cleared and the assistant manager put them on the table and just said sorry…

The food was cold when I picked it up.

I would like to tell you about the worth experience I had at a Red Lobster’s Restaurant. It happened about three months ago. I did not want to comment on it but I just could forget about it. My family and I were in Delaware shopping when we decided to eat at Red Lobster.

You see Red Lobster is one of my favorite places to eat and they were running the Endless Shrimp offer. I believe we went to the Red Lobster in Newark or Dover Delaware. I’m not sure which one because I Googled the closest Red Lobster to my location at the time.

Once on location the hostess sat us and immediately after we were seated the waiter went over to a female who I assumed was the manager and whispered something to her. I could not make out what he said but my sister heard him and he stated, “They look like they…

The service was horrible. The young lady had no training. It took for ever to get water. It took her a another 10 minutes to do a order. Bread was not ready. As for more tea it took 3 min to get that.

The bus boy had a hat on that was inappropriate. No manager to make sure that everything was okay.

). I was very clear when ordering my food that I have a deathly dairy allergy and that my food needed to be plain and butter/dairy free, and that it cannot have any cross contamination either. I ordered a 7 oz sirloin with a plain baked potato and broccoli all dairy free.

The server seemed to have understood and I saw him write stuff down, albeit I don’t know what he actually wrote down. When the food came out, I asked him if there was any butter on it just to make sure. He said no.

So my family and I began eating. I was hesitant to eat right away so I touched each item on my plate to my skin to see if there was a reaction (I can do this because my allergy is so sensitive and severe).

The broccoli made me a little itchy, but the steak didn’t so I began eating the steak and waited on the…

Out of our 80 dollar order only one thing was half way decent. Everything was hard and cold. New dragon shrimp we ordered didn’t even have sauce on it. Salad was brown. Biscuits and fries hard. 8 dollar soup was not even hot or even filled half way.

Artichoke dip was cold and tasted old. Chips were stale. Crab linguini was over cooked.

Wry rude food nasty girl that waited on us was dirty had hair in my food everyone there is very rude even the general manager not sure why it took them 3 days to call me and he ask me do I still have it naw I threw it out it’s seafood like idk just upset spent 100 dollars and didn’t even eat the food the manager seen us pack it up I should’ve just told her I didn’t want it but it was after closing and they were ready to go among other stuff

We went last night for our anniversary at the one on Nolan Road in independence. Missouri number one they weren’t busy we didn’t get the cheddar biscuits for 45 minutes. It took over an hour to get our food and then the baked potatoes were raw and we only got two helpings of shrimp for all you can eat because we’ve been there so long it was absolutely insane.

The waiter acted like he was lost and couldn’t get anything we couldn’t get refills on drinks we asked for Shrimp sauce he forgot for like 20 minutes to our friends that went with us on the same ticket got a full lobster with a baked potato. I never got a big potato.

It was just the stupidest night I’ve ever been there.

Hostess had no personality never even said hello was acting like it was torture to take our name. Then we waited 20 minutes and it doesn't look like we were going to get seated. One of the waitress walk past said that there are way understaffed and there was literally five people in Booth total of five

I ordered shrimp linguini When it came It came with shrimp with tails on them. Why would you want shrimp with tails . I asked the question Why would anyone want shrimp with tails in their linguini the waitress went to the manager.

I was told I could take them out and use my bread plate to cut the tails off.

Manager Keith of Red Lobster 5 Times Square, NYC 10036: I ordered shrimp & found some of the shrimp were not deveined. When it was brought to attention of manager (Keith), he came to the table & proceeded to state Red Lobster does not devein their shrimp, that is how it comes from supplier & the shrimp comes that way in any Red Lobster!

Deveining the shrimp gets rid of the poop tract & any knowledgeable person in the food industry knows that! ) so I would be paying full amount anyway. As I work in the area & have been to this Red Lobster numerous times & order my favorite shrimp, I have not had a problem with the shrimp - it has the poop tract removed so

for this manager to be rude & condescending & lack of knowledge about the food industry, he is in the wrong job position. He should not…

We showed up @ 6:45, i was told it would be a 30 min wait. we were seated at 7:35. waited 15 min to be acknowledged. The waitress took the order from the table behind us then proceeded to walk away, i then stopped her and said why not take ours too and save time.

She then went to a large party of 12 to take their order in stead of putting ours in, which took at least 20 min more. The large party got their drinks before either of us and the other table behind us did.

Our food came out the same time as the large party received theirs and we still got no water or biscuits. while we watched the large party enjoy the waitress's attention the whole time she was very accommodating to them.

After not getting our order right and very late, it was now 9:15 and i have complained enough that the…

Took over 30 minutes to get waited on the weren't very busy ordered the unlimited shrimp when we were as what kind next my husband said skewer and then the waiter said real snotty one at a time sir he was very rude If he didn't want to work he should have stayed home not going back any more for a long time the skewers were burnt it was just bad but we still leave a good tip

On aug. 28,23 I visited your restaurant 6301. The server acted as if he did not like working there and was frustrated with the kitchen staff. I know we were his customers that because he told us so. I order endless shrimp there were 2 of the options unavailable. I ordered clay chowder.

It was not available after a 30 min wait. The backed potato was from the night before. When I ask him if they were trying to get me to not come back ? He stated it seems that way doesn't it.

I have eaten at a lot of red lobsters but this was the worst experience I have had at any restaurant. I will never patronize that place again. I also promise to let my friends and community page know about the poor service.

The manager should be fired and staff retrained or terminated.

We ordered 2 bowls of Lobster Bisque through Uber Eats tonight. Paid for 2 bowls, received 2 cups.

I quit red lobster on 24th we were having very bad weather on Tuesday 22nd my power went out flooding and I take city bus so I called in that's was my only calling in so I went to work on Thursday my km took to and started getting mad at me fir calling in told me I had 5hours that day to try get someone cover my shift so I quit I would love to go back and work for company

Server was great. Food was the worst. Crab-small, chicken tasted unlike any chicken, no flavor at all and the consistency of rubber. All items small and flavorless. I remember when it was quite a treat to go to Red Lobster. sad to see...

On Sunday, August 20, we stopped at the Bowling Green, Ky location for dinner at 4:30. We waited over 15 minutes to get our drink order, however waitress dropped off bread. We placed our food order and appetizers and was told they were out of a certain shrimp, broccoli, slaw and peach tea.

So we placed our order and she never came back to our table. She went by and i stopped her and ask where our salads and appetizer were going to be brought out because i did not want them all at the same time, as i had already ask for my salad to come prior to meal She then

responded our wait was going to be longer than usual so we waited about 15 more minutes and finally when she never returned with appetizers we left. This is a sorry wsy to run a business and has left a bad impression of Red Lobster…

I ordered 2 orders of fish and chips on 8/20 and was very disappointed on the quantity for the price I paid. When got home with the order there was only 1piece of fish, very few fries and the coleslaw was so dry we couldn't eat it. Would never order again and don't suggest anyone else to either.

My family and I went to Red Lobster August 15 2023. Arrived at 4:15. At at4:30 an exhausted looking woman approached us to find out how many were in our party. More people began to walk in, they stood for 20 minutes (not greeted) At 5:00 I walked to the bar to talk to the exhausted looking woman.

I asked if they were short staffed. She said she didn't know what was going on. A couple was sitting at the bar eating. They told me it was the only way they were able to get served. And that the 7or 8 dirty tables had been that way since 3oclock when they had arrived.

Another table of people told me they had been seated 45 minutes before and had just gotten their drinks. There was no manager in sight and about 5 servers. The exhausted woman just stood wiping the bar. We wished the 20 or so…

Eat at Red Lobster last night, August 14, 2023 and my husband and I order endless shrimp. I ordered grilled shrimp which comes on a bed or rice. I took home what I could not finish home and decided to eat the next day for lunch.

As I was enjoying my shrimp and rice a saw a cockroach in my rice. I immediately showed my husband and he stopped eating his food and through it away. I called the Red Lobster located at 4001 Stone Mountain Hwy, Snellville, GA 30039.

I spoke to the manager name Alisha to conveyed what I had found. I took the food and my receipt and she told me she would show the kitchen manager. After about 10 minutes, a tall male arrogant man came out , who immediately begun to insinuate that they do not have any roaches and that I must have gotten it from somewhere else.

After…

Service was extremely poor. Slow. Had to ask several times for things we needed. Wasn't even ask if we wanted our side that came with our meal. 99. Extra till after we ordered. Sorry but will not be going back.

Unless things change for the better. Always loves red lobster before