Red Robin

Wait time was 40 minutes them I was told it’s going to be a long time we have been waiting for 45 minutes and still waiting!

My wife and I entered Red Robin on Veterans Day (I’m a veteran). The person at the front door said 20min wait time, OK. Can I have your cell phone #, I have no cell phone! Can I sit out here and you call me, No!

I need a cell phone number. So, I assume you need a cell phone to eat at Red Robin? Thank you

I do not think it was fair or ETHCIAL to get charged for the game device on the table and automatically put on the bill when never used ? .I infomred the manager that we never used th play device Quote no problem and removed it why would you put something on a bill not used and how many people really catch this expensive. At this time I do not know if I would go to a Red Robin Restaurant again I feel this is crooked , Unethical and a scam.

Respectfully

Dr. Jenna Magna 616-261-9732

Went to Red Robin to cvelebrate my 66th birthday, I've been celebrating my birthday with a complimentary Free Burger whenever I get a chance, I also frequent Red Robin when it's not my birthday, I got there with a friend of mine and we sat at the bar, now I also have been living quite a while, so there's not too many ways that you can fool me into thinking that you really don't want to serve me, but

that's exactly what I got, I can give people the benefit of the doubt when they have an attitude maybe they just don't want to be at work ? I am African American , so maybe I can be just a little paranoid about getting bad service, but this situation was over the top, I had to get my food and

leave, especially after the woman that was seated next to me, was treated with the utmost respect and…

Would stop at Red Robin in Mt Juliet TN every trip to Nashville or that area from Cookeville. Havent been in about a year and wont ever stop again. Today stopped looking forward to a goid burger. Told we couldnt order med rare only well.

Waited 30minutes even though there was very few customers. Garlic fries were cold and covered in grease, hamburger bun was refrigerator cold to the touch and burger was cold and no longer hand made but looked like a frozen pattie.

Only compensation offered was 3 large orders of hot greasy garlic fries. Needless to say, our dogs enjoyed the burgers and fries as we didnt. Shoulda went a couple exits to Whataburger.

Worst chicken sandwich ever

I told them juicy but they made it sooo dry

I’m upset!!!

The redlands,ca location has the worst some of the WORST EVER waitress. And some of the managers are no better. Our waitress Rebecca maybe came to our table 3 times if that and for less then 5 minutes, 2 of times were even for a minute.

We had to wait for over 15 minutes before we got a manager to help with the rewards and she applied but needs to learn how to be a manager cause didn't Eben apologize for the VERY POOR OF A EXCUSE WAITRESS and then we waited over another 15 minutes while our waitress came to the table behind us multiple times, before I got up and took our payment to the sad excuse of a female manager in which we never got a receipt or anything.

I feel some of the workers are racist and VERY VERY UNPROFESSIONAL!!!! 00 rounded off and should be reimbursed since your poor…

Advertising stated bigger & better burger which is not true - we just came from there & only difference is instead of being a fatter burger as it used to be it's compressed into a flatter burger making it larger in circumference & what is wider than the roll just falls apart Was not satisfied

We went to dinner at Clackamas Red Robin to enjoy and use my birthday gift burger. The service was good and the burger was excellent. When time to check out the machines were not working and charge need to be done by hand.

I was first told that the bill was $23 but since machine wasn’t working I had to pay for FREE burger. Increased bill to $37. Seemed very strange to me. So much for customer service.

We came in for our lunch break on 7/5/2023, got sat down immediately, and said a waiter would be with us. After watching our waiter walk past us multiple times and wait on the other tables we decided to leave.

Very unprofessional, rude, and a waste of our time going to Red Robin for lunch. It was not busy AT ALL, so not being attended to I feel is unacceptable.

Asked to sit out side and was told that none of the servers wanted to wait on a table outside. We took our money and their tip elsewhere.

Extremely poor service. Had to ask server many times to get certain drinks and food ordered. We had ask for ketchup, which we had to physically get up for and retrieve it from another empty table. When we asked where these food items were, she responded that she forgot and would go get them.

This Red Robin restaurant in Germantown, Md. was not busy at all. The manager on duty was not very helpful with the situation at all. She only made excuses for the poor and lack of service from her servers.

I have eaten at Reb Robin for 20 years and last night I was extremely and sadly disappointed with my meal. Most of these years I have ordered the Bansai Burger and have loved it. Last night my meal was LOUSY.

Your prices keep going up and your burgers keep getting smaller. There was maybe a drizzle of teriyaki that I couldn’t even taste. You used to asked how we wanted our burger cooked - no longer, I guess. Mine was overdone.

The presentation was very unappetizing…a small burger (not even wrapped ) and some steak fries on a white plate. obviously they do not care. outrageously delicious” Oh so wrong! This meal was a poor representation of what Red Robin used to be. Shame on you!

Our service was very good, no complaints there. This is my first and only complaint in my 78 years that I…

The worst service ever! This is the second time thought we would give them another try! Bad mistake are meals were over hundred $$ we didn’t get silver ware napkins & one meal was not put in! My last trip there & there were only a handful of people there I can’t imagine if it were crowded!

On Sunday June 25, 2023, my Husband, myself and 2 Grandsons went to the Westfield Red Robin. Jeremiah waited on us, we received our malts, my Husband's took 10 minutes to receive, we place our food order and waited, other customers were arriving and getting their food before us.

We asked about our order after 29 minutes, the waiter left to check on and never returned. We asked the manager, he apologized but we still didn't get our food. After 30 minutes of waiting we left? Went to another restaurant and paid $70 that could of been your sale!

We are loyal years long customers but you need to give us a reason to ever return?! 219-689-3408

My complaint is the Bonney lake Red Robin doesn’t keep your standard high I called in order was told7:09 pickup no one came I called the number on the wait spot confirmed my order and the time. I’m a type one diabetic and my bs went low.

I called again they said they were a little busy which I get but half hr later I called again and the girl answering the phone couldn’t find my order. I asked why she didn’t come out to my truck and find out or let me know.

I also notice they never give rewards any more even when I ask don’t you want my phone number.

Also their bathrooms are filthy. I use to stop in every Friday after work or when family is in town. I can’t trust the service here. I like puyallup. Tacoma needs to clean their restrooms and fill soap

There was uncertainty and confusion in me being seated initially, I was asked table or bar. I requested table and he walked away to clean the table then seat me. The server was very rushed and said it was only him. He cut me off to where I couldn't give specific instructions like my cheese preference on my burger and had to resubmit my initial order 8 minutes later asking for the onion rings. Bringing the water was fine the first time, second time was slower, and third time was even slower.

Red Robin Gourmet Burgers - 01760429 [ ref:_00Di0awLZ._5005d1sv81h:ref ]

I reached out to guest service and spoke with Takiyah which only made things worse. Takiyah was not only rude, argumentative, and unhelpful on the phone. She made the comment that my account was credited a few times, and said…

We noticed immediately that the A/C was on (according to a manager it is kept at 60°). We had to order hot tea to stop shivering. We should not have to wear winter coats in the restaurant in June! Even after we said we were freezing, we were seated directly under an air vent, blowing down on us.

We'll choose a different place to eat next time.

I would like to first and foremost express that the service from the hostess and and server that I had today at you establishment was amazing. The young lady I believe her name was Helen greeted me with a very delightful smile and was extremely pleasant when seating us.

And our server Megan was just as pleasant and prompt and delightful. She was really on top of everything. But my complaint is about a young man named Matt. He was extremely rude and had a horrible attitude the entire time we were there.

He was very mouthy to the staff and when speaking to customers he had a horrible disposition. And when I asked questions I discovered that he is management. I myself am in a management position and I would never act that way towards employees.

I don’t know if this young man had a bad day…

on 5-28-23 my family visited the red robin in rockaway nj the service was horrible i had to get up myself and go to the front of the store and ask for silverware AFTER our food arrived the teenager at the front didn't even know where and what silverware was-what a joke he had to ask a manager i asked for water with lemon NO lemon our server was not caring at all this is really upsetting to myself and

my family because we have visited this location numerous times since it opened at the rockaway mall but ever since covid hit the service and the restaurant in general has gone down hill we may not ever go again what a shame i have attached my receipt this location is no longer our favorite place in the mall it is a shame because my son with autism loves it here

My friend and I had lunch today at the Henrietta location in Rochester NY. The time was around 12:10pm. I ordered a classic hamburger and fries. I requested the burger be medium well. When I received it the burger was not cooked and cold in the center.

The fries were cold and greasy. It was a very disappointing lunch

Ordered a Donatos pizza and it was only half way cooked. Cold in the middle w/ soggy crust.

My husband and I went to Red Robin to celebrate my birthday. We were not brought a starterfries order which we always got before. When the waitress took my order she asked if I wanted regular fries or garlic fries or onion rings. I said "I can get onion rings instead of fries?" She said yes but that they are not never ending like the fries. She did NOT mention that there would be an extra charge for them! She then said the birthday reward had changed and that I was required to order something for an extra $4.99 such as a margarita. I ordered the margarita which was a disappointment as I could not taste any tequila in it.

I look forward to going to Red Robin for my birthday as well as other times, but this experience just put a damper on the visit.

I am from Yakima, WA so have had many…

I order a New Bleu Ribbon Burger and Madlove burger. The Bleu Burger the tomatoes look like it was very ripe and ready to be troughout and the Fry's were cold. The Madlove Burger was not much better also with cold Fry's I real do not know why that when a order out get such bad service.

I have gone there be for and order out and did not have a good out come. My friend ask to go there so I said ok even tho I was not to excited about going, but for them I said I give one more try.

When to mechanicsburg pa Red Robin today because Carlisle pa had car show. With a 92 year old clearly struggling to walk they took us to the VERY BACK CORNER of the restraunt. When I ask why we couldn’t sit at 1 of the 20 other closet tables hostess said because the server was back there.

I said that servers table could have been changed. The manager then came over to tell yell at me for complaining because of where our seats were. I will never go back to this Red Robin and manager on duty needs training on customer service Food was cold when served.

Never had this problem with Carlisle Red Robin This was saturday April 22 at 12:00 noon

I took my 92 year old mother to the location on miller lane in Vandalia Ohio and had a very poor meal ,service was great but the food was very sub par we both got the cheeseburgers and they were ice cold and they were served fairly quickly so didn’t understand why but the fries were ice cold also we got another order and they were as well very disappointing because we loved the food there but will be hard pressed to return

Everett horrible service , dirty and rude. Talk to manager twice Travis he said Mike G. Would be getting back to me regarding refund after his staff ruined my daughters 17 th party and half of the 11 people with us went somewhere else to eat leaving me with bill .

Waitress never even came back to table served 3 people then the rest of group of 10 people cold food got there at 615 left at 830 ish to get food some where else 204$ for horrible food literally one person got a patty with melted cheese and a cold piece of cheese on that .

No bun this is not a joke. It was so rude. Requested refund no communication . My daughter cried I asked them to sing 4 times nothing and I stayed humble while there to show good face . Waited to talk to waitress that never came I paid with device and left I…

Went to Red Robin with a group of 12, at 6610 Greenbay suite #100, Kenosha WI. The server Dylan, didn’t have a clue. We ask for separate bills, this young man claim he could do it, but he couldn’t. My order was a royal burger, medium with egg over easy, wanted the yolk to run, once bitten into, I got a well done burger with a fried egg.

The manager came, she informed me I could of told her sooner (want does that mean, was she going from table to table to ask the customer how was there meal, she missed our table), the manager then stated to me I just take it off your bill (yeah right). 80 neither was right. 61 was taken.

If Red Robin needed the money, the company could ask for a donation. I have both receipts.

Canyon Park location. On 3/11/23, I placed a take out order in person. I ordered a Banzai burger pink. I received it over cooked and dry. The burger was cold and the meat had no favor. The fries were cold and hard to the touch. No crunch.

I also ordered mozzarella sticks. They were also cold. The cheese was cold and the cheese had turned hard again. They were not soft, hot, and gooey. I throw the meal away. It was notsalvageable.

27/pinelake lincoln ne. was eating in bar area,several families eating as well. the look on that poor girls face as she started to cry, really sad a person like this works here. Disrespectful & unprofessional.. his yelling drew the attention of the whole bar area as he belittled the hostess.

Myself & my colleagues will not eat here again if he is working!!

The server was OK, but slammed. The pretzel burger bun was completely black and the fries were overcooked. We would have shown her, but, she was so busy she never got back to is. This was the red robin in Auburn by the mall.

I went to your store on the Village of Sand Hill in Columbia South Carolina at 1:30 on February 15. I had to wait about like 10 minutes standing in there waiting for somebody to help us the hostess was walking around look at us and finally somebody told us somebody will be with us.

The hostess came back, and she was taking us to set us on the table. The waitress refused us to sit on the table because she is busy, and the horses took us back to the front and told us I have to wait 10 minutes until they clean the table for us so

we had to leave so I really do not appreciate the way we were treated .

I made two complaints over the last week or so no one got back to me so I assume your company to care less about food service

You have my name I made a complaint two days ago about 45 min wait for a cold burger and fries no one got back to me so I guess your company could care less about service!!!

Went to red rodin seated in 5 minutes sat at table for 15 min before anyone came to table ordered meal took 30 min waitress came over only once seating area cold

My wife and I had dinner in Warrington pa. The beer served was completely flat and the waitress offered to replace it. We waited several minutes while eating my dinner with no beverage so when I finally tracked down a manager to complain and ask why they would serve a flat beer he got very defensive and told us he can have us leave as he was personally insulted.

Where is the notion of customer service to attack a customer and tell them never to come back all because I made an accurate statement that they served flat beer which he finally acknowledged and blamed on his distributor and then told us not to ever come back. Is this the message Red Robin wants to convey?

We as seniors have been to hundreds of restaurants and never had anyone speak to use this way. Fortunately we today have…

my wife and I went to funnybone comedy club on Sunday night , feb 5th, we stopped at redrobins for a burger, it wasn’t very busy maybe 20 customers orso , it took over 40 min for my order let me repeat that 40 min and it was cold as were my steak fries!!

I never complain but that was terrible terrible !! I asked the waiter ,are you short handed in kitchen ?? I was gonna leave before I received our order , very disappointing I wouldn’t recommend to my friends to go to redrobins

Good service, good food. But is dangerous to be seat at the Back área. The tables are on the top of one step. That is dangerous when you go out. Yesterd I had a fall, and Still i'm sore. So tables should be star justo in one level

We ordered two beer cheese which cost 6.00 (3 each) we only got one so why did I pay 3 dollars for the damn second one. And the one that we did got was cold! Literally in a chunk almost frozen/melted! Why?

I don’t know why this Red Robin can never get the damn orders right!

My family ordered dinner from the Red Robin establishment this past Friday night and were surprised to find that my son’s chicken was completely raw and not only did he get raw chicken, he unknowingly ate a full piece after dipping it in bbq sauce I filed a complaint with Nazareth’s corporate office that night and so far my son has only experienced slight stomach discomfort and pain I still have yet to hear from anyone regarding what happened Yes we were gifted $40 in gift cards and

were told that our money would be refunded but I highly doubt we will be returning to Red Robin anytime in the future I also hope that the person responsible for serving my son raw chicken was fired immediately and we are still waiting to see if legal action will be necessary in the future

The service was not good & the food was not good. I took someone there as a birthday gift thee as t wanted a good burger, very dissatisfied & paid 94.00 for our meal..

I was @ the Red Robin in downtown Spokane. I had received two emails about my birthday burger. I have been an RR Loyalty member for years. When I tried to get my burger, I needed to give a phone number.

I tried three numbers, two cell phones and a landline I no longer have. I was not able to get my free burger. I use to have a card. I have an email and password for your new system. Your website shows I have a burger coming. What gives.

I dined at red Robin on Morse crossing in Easton, Columbus, Ohio. I left my purse there Sunday the 15th in the afternoon. On Tuesday morning I talked to a manager named Alex who said it was there and they had it.

When he went to go to the office he couldn’t find it. Every manager I’ve spoken to cents, says someone must’ve moved with hers because no one can find it. I would like to be reimbursed.

I was mistreated by a female employee yesterday Sunday January 15, 2023 she verbally assaulted me belittled me, she also did defamation of character against me with her manager a man named Mark. Please call me at 805-878-9308

What have you folks done to this restaurant? My son is home from school and we went to get a good burger. When we walked in the music was so loud, I could barely hear the hostess or the person playing hostess.

While we waited our 10 minutes for a table we have plenty of time to watch the wait staff eating off of plates as they were taking them out to customers. They even had their drinks back there so I guess that is why you have bottomless fries so that the wait staff can keep their energy up. We get seated.

We used to be asked if we wanted a booth and that wasn't done, don't know if that was a policy change. We sat there decided what we wanted and waited. After about 17 minutes, a girl came out and said, I am not your waitress but I can get your drinks. They were NOT busy.

Parking…

Hi, I placed an online order through Red Robin's app/website and it happened that I never received my order. I tried to call the store and they asked me to call DoorDash. DoorDash on the other hand said that they will take full responsibility, however, since the order has been placed directly through your platform, you have the authority to process the refund back to my card.

That's why I'm here asking for assistance since I am unable to call your support line. References I got from DoorDash: Hi, I placed an online order through the (store) app/website and it happened that I am missing (items). I tried to call the store and they asked me to call DoorDash.

DoorDash on the other hand said that they will take full responsibility, however, since the order has been placed directly through…

I worked at red robin on 144th w maple in omaha,ne.rhe Manger Christy as made me feel very uncomfortable several times and now I am being told I have to shave my beard and I smell like I just came out a barn.my name is Joseph poynor 9124865061 is my number

Can’t chew Onion rings. The whole onion pulls out of its crust. Onion won’t snap free from its crust. Biting into it won’t allow onion to break in pieces. Fish wasn’t cooked enough. Was very chewy. This happened in two different visits.

I spent a half hour telling you how horrible my 2 pick up meals were and conveniently my entire complaint jus disappeared. Live and learn. My $50 bill for pick up was a reminder not to go out to eat.

What a horrible Black and Blue burger. Blue cheese crumbles were actually an overload of some sauce not even a try to taste like blue cheese. The Cod they use to be so fresh and delicious were now some freezer burned no flavor cod.

$50 is my reminder not to order ever again from Red Robin. I gave it to my dog and made a tuna sandwich.

On 1/9/23 I took my wife to to celebrate her 70 birthday at Red Robin on Monroe Street in Toledo Ohio. 02. We were very disappointed and we would like to be reimbursed. Thank you