Red Roof Inn

Mold in walls. Weed smoking in room next door had smell it. Locks broke and things broke in bathroom. Bed bugs this Beechmount location in Ohio room 121. We did report the weed smoking. Nasty blankets. Attached proof. Wires hanging out of heater. Pics says to big. Toilet won't flush.

I am at red roof inn in Norcross GA when I arrived here I had moved a lot of things it was super hot so when I came in the room it was noted that the wall was damaged drywall off the flooring is very worn stained covers on the bed and the baseboard in the bathroom is falling off as well as rotted walls and a rusty tub.

I called the desk and a woman answered she said she will give a new room and sending maintenance and he stapled the baseboards and left she never followed up about the new room and I’m tired so I said I will handle tomorrow get up to use bathroom and the toilet is backing up so I go to office to ask for a plunger The man in office Indian man rude and

says I can’t give you a plunger till maintenance comes. I’m like what no plunger then after the condition of the room I have…

Red Roof Inn located 200 W. Palmdale Blvd. Palmdale CA. 9 nights King Size Bed one adult - one child August 02, 2024 - August 11, 2024 $60.00 deposit returned to the guest upon check out No other options available to change rooms as the motel was booked maximum

Issues.

Pubic hairs imbedded in the body towels and long hair's in the bed

Plaster with caulking flaking on the vinyl flooring from damaged bathroom door which resulted in repetitive sweeping for nine days/nights

Black mold growing in the tub faucet handle and other areas of the tub upon check in for nine days/nights

Large nail exposed near the toilet which scratched my arm when getting toilet paper for nine days/nights

Rust present on the bathroom walls for nine days/nights

Loud screaming and altercations with staff from…

The Manager and staff was incredibly rude and hateful. She was disrespectful to me and my wife. She made distasteful comments to my kids, which was extremely uncalled for. Why does this woman still have a job? I spent over $375 for 2 nights in a room with no towels broken hair dryer and weak water pressure in the shower.

This is a horrible experience and I will never stay here again. I had to buy ice from the store because the ice machines did not work. This is a shame and I think something needs to be done about this.

I will tell everyone I know to avoid this place and I don't recommend it to anyone who has any respect for themselves and their family

I booked a reservation online, and came to the office to pay for my reservation and get the key to my room. I told the Man that was at the front office that I had a reservation that I had booked online, he asked for my name and supposedly looked up my information then he asked for my preferred payment method and I said cash.

He charged me (gave me no receipt) I trusted him, so I never checked online to see if that was the actual room that I had reserved. Next day I see that there was a charge to my debit card for the reservation, I was confused and checked my reservation, and turned out he had gave me a different room number.

He was no longer on his shift the next morning so I asked someone else if he could resolve. He said no and just gave me my receipt that I paid in cash. Turns out the…

5 months and spent thousands of dollars and the last day I was there I had trouble with my bank and wasn’t able to pay the current day so I packed and before I could get out the door was horribly forced to leave by security in very humiliating fashion.

Was very mean and disrespectful and forced me to throw many of my belongings away bcuz I couldn’t get off the premises fast enough. Very angry and embarrassed. Never want to ever stay there again. Was never given any decent discount or comp and was not treated as a valued customer; more like a worthless bum.

I have been staying at the Hometown Studios by Worlds of Fun in Kansas City, MO 64119. They switched hands recently and kept the deposit in the amount of $100. We are in room 318 and have been for 6 months.

We have never received the tax refund we should have as “residents” please address this issue. It’s bad business.

we stayed at the Red Roof Inn in Brunswick Georgia. 00 surcharge on the weekend. 00. I advised that I was a member, senior, and had automobile club. She would not give me a better rate. The advertizment said newly renovated but the room had a hole in the wall, chipped flooring, no shelf in the shower to put soap or shampoo, stains on the air conditioning unit and I saw a bug on the floor in the bathroom.

The next morning we went to get breakfast and the front desk said we don't do breakfast but coffee was available. The coffee was lukewarm and so weak that we did not take it. The rooms had no coffee makers and no hair dryers.

I do have pictures if you want to see them. I was very disappointed

I booked a trip for my mom and dad at the Red Roof Inn in Knoxville TN (Kirby Road) from 10/20-10/25. Upon arrival, they find the hotel under construction and a mess of the place. So not bothering them, they proceed to their room.

They are upset to find that the construction crew is set up literally right outside their door. New flooring is being put down until 2am, not to mention the marijuana smoke coming from the workers. They can't sleep and are irritated to find that the next day, their door key doesn't work.

Go to the front counter, to find that there is a sign that the counter attendant will be back. They wait for 20 minutes because their key doesn't work. He finally comes out of the back, wiping his eyes because he has been asleep in the back.

Breakfast is cold the next morning…

We use to come every so often to stay at this location in Temple, TX. We were in room 222 and didn't have any problems. The roof was leaking so we had to switch rooms. One housekeeping asked why we were moving which was none of her concern.

" I continued walking to may car. Couple days later, I was going upstairs carrying a couple big boxes. This one guy moved away gor me to pass by and the same house looked at me up and down with an attire.

I said excuse me and she said um hm with the an attitude and backed up in the room she was cleaning. A few days later another housekeeping knocked at our door and had an attitude to my kid asking if we were going or staying and by then we were almost at the middle of the week and I already paid for the week.

The management came up with someone else…

The shower was filthy. The sink had crusted spit stuck to it. The air knob to Mt heater doesn't work and there's some sort of crusted puke looking stuff on it. The phone in the room doesn't work the toilet has been running the whole time non stop and o shut off the water flow to it.

I had a complaint in before 11 am with corporate and was told o needed to goto front desk another inconvenience I made it there by 5 and the clerk had no idea what was going on. I am posting all my photos and videos to all my social media accounts.

Ots claiming one photo could not be saved because itvexceedes maximum upload of 2mb. That's fine social media can upload bet

This is two times I rented a room and both times it's infested with bed bugs. This is unexcusable I want something done about it like my money back or a free room without bedbugs. If you have any questions my number is 443-354-6067.

I have been staying at Red roof Inn west since September 23,2023.

First I was put in a filthy room. No security latch on the door, smoke detector hanging by the wires, pet hair on the floor as well as human and pet hair clogging the drain in the tub. I’ve asked for full service for my room 5 different times in 2 weeks and have had my room partially cleaned 1 time.

Bedding changed 1 time and I have to beg for clean towels! To top it off I have bugs crawling everywhere in my room. 59-$75/night THIS IS UNACCEPTABLE! Dog poo has the property littered because people fail to clean up after their pets.

I am disgusted by this experience and won’t stay with Red roof anymore!

The Red Roof In IN Akron Ohio is the worst room that we have ever stayed. holes in the bed spread room not cleaan no coffee in the morn and very nasty up keeping i have ever seen.

The hotel elevator was broken and we had to use the stairs all the way to the 4th floor and the other person with me is elderly and had a hard time getting to the room. The ice machine was broken.

The soda vending machine down in the lobby was broken and the soda vending machine was broken on the 4th floor the only other floor that they have a vending machine. I put my money in the machine and it authorized my payment but no soda came out of the machine it sounded like it was trying to get the soda but

nothing came out and I lost my money I tried it a 2nd time and lost my money again. I believe we should have been given a discounted rate for the inconvenience of having to use the stairs. The fact that there was no vending machine that works.

The vending machines were broken and took my…

also they had blood on the comforter when we arrived they never changed it for me I'm glad I had a blanket with me . Then today Friday Sept 15th the manager and cleaning lady come barging in at 1040 am without knocking checkout isn't till 11am they just stood in the door way so I was like can I help you they said they thought I had left but

they knew better cause I had when out and smoked a cigarette a lil bit before they come barging in also I'm there by myself from 6am till 6pm cause that's when my husband works and he has the car we had a room right by the office so they know if my car isn't there my husbands at work they only had a total of 3 vehicles at that hotel the hole time in including my vehicle and

those vehicles was only there early morning then late evening so they knew I…

As of 9/12/23, I have been dealing with two individuals located at the Southpoint location which I was told go by the names of Britteny Shantell Jackson and Derrick Johnson, these two individuals have been causing trouble destroying property by pissing around the walls releasing all types odors and other things to cause destruction on the building. Currently the hotel is under renovation mainly in room 406 were they resided with the construction cleaning grew.

i guess u can do tthis and not care when ur inn is on an interstate which usually has not much return businrss.. she did n care 2very small flat pillows went to front desk in pj's after no one would answer phone and when I got the couldn't find one and said maintenance.

TV hanging crooked on the wall. but ck. thx for your rime..

The day shift needs a lot of improvement. Stephanie, the General Manager, is never at the window, or answers the phone. I am staying here because of a domestic violence situation and a company called Community Services League is trying to pay and she's not calling them back.

I took it upon myself to reach out to Stephanie, and when she finally answered the phone, she said I am busy and don't have time for this shit then hung up on me. This seems to be her attitude towards several people.

Stephanie seems very unprofessional and unwilling to assist guest with anything that takes any effort. I also have your membership and for some reason I can't use it I have been told.

I PAID OVER $700 to stay here. I was offered zero housekeeping or hospitality. Although , Front Desk Lisa was awesome very nice. I am seeing if I could please get my refund back . Just a terrible experience. I had to throw out my own trash and get my own towels no one offered anything !!

Not to mention they tried to come in my room while I was sleeping. Can someone please get back to me I feel like I been used and they won’t let me stay here any more they said I left food.

Again, no one offered me any thing I had to take my own trash out every day and cleaned

Checked in for 1 night the 1st room had pubic hair on sheets the 2nd room was just as disgusting. Was told by desk clerk I would get a refund 1month later still no refund . RED ROOF INN IN ELYRIA OHIO IS A DUMP OF A HOTEL.

CORPORATE SHOULD BE ASHAMED TO LET THIS UNCLEANNESS RUIN THERE ONCE SOLID NAME IN HOTEL BUSINESS

Red Roof Inn, Clemens RD, Westlake, Ohio. 99 charge posted on my credit card I used there. 3 am 9/6/23. com a vague website out of Canada. My credit card company stated that it is listed as a dating and escort service.

I did not agree to, sign up, or use any such service. Credit card company reversed the charge. I also cancelled my credit card for safety. When the charge was reversed, it showed up as Red Roof Inn who had issued the original charge. 29 as county tax.

We did not use the safe in the room. This is how they’re hiding it, getting their money, and making it seem like it’s just part of the fees. Obviously, prostitution and stealing credit card info at this motel. Considering contacting police.

I stayed at red roof on the 29th and 30th of August 2023 I paid witj two different cards tonight but it charged my first account twice. They would not give me my money. They put me out in the heat.

They told me to go sit down and be quiet. While they were waiting. On other people, they treated me with such disrespect. So disrespectful I would never go back there. I'm still having solved the problem with my money, either.

Tv wasn’t working went to call front desk phone not working. Walked to office explained problems. Someone came to room couldn’t fix it said he’d be back. We had stopped early on our travel to watch tv and relax .

Never will stay at Red Roof again.

Also there were multiple holes in wood floor and pee marks in floor next to bedside table. Only positive clerk was friendly

I’ve Been Contacting this Hotel Since I Was Actually in There Last and have not been able to Contact anyone about my Stay. If it wasn’t so bad, I wouldn’t be that Worried about it. i was Given This Email by An Employee after my 6th Call here. Can Assist Me??

There was drug users on my car, no phone in the room. Water damage to my belongings and more. Before I submit everything I want to make sure this is the correct email

The Red Roof Inn on Berryhill rd Coumbia, SC. Should be shut down. The most disgusting dirty, nasty place I have ever seen. I went there to have a safe place. with Idalia coming through. 38. It's a shame people take advantage of the public like this place does

Did not clean the room. They said I have to request it!!!! I've never heard of a hotel not cleaning a room on a repeat stay!! Girl at front desk said it's my fault for not informing them, I told them at 7:00 am thatvim staying another night.

I don't see any policy atvthe front counter that customer has to inform front desk to clean room! Then she hung up phone.

I reserved 4 rooms for 2 nights online told bout pets, in person they were told. They charged me $613 the first time and $556 for another 2 nights. When it was only $416 online reserved. They kicked us out due to our pets when others have pets there as well.

Our rooms were clean everyday and smelling better then the other rooms. They tried to kick us out a day early until I asked for my money back. I would like a refund on this. This motel is not worth this amount of money and they are dirty rooms, they are rude, disrespectful, money hungry people that work there Also undermanaged.

They over charged us by alot and I would like our money back. We will never stay there again nor recommend this place to anyone. There are pets everywhere there and our rooms stayed the cleanest. That place…

Myself and my special needs son stayed at Red Roof Inn Rm217 and I was not informed of the bed bug infestation. We woke up w/a barrage of bites. I don’t want a long drawn out lawsuit, simply just my money back for a VERY UNRESTFUL PAINFULL night. Wiebel

Very rude people at the desk. The rooms were filthy they do not know how to clean there at all and all the employees are doing drugs out in the parking lot we see them dealing I guess they can't buy with it I don't know if that's their business but

I'm glad I got out of there. That place needs to be shut down really to tell you the truth I can't believe how much filth was in there.

Hi my name is Michelle Stuckert. I stayed at the Red Roof Inn in Hickory, NC for two weeks. I only had my room cleaned once in two weeks and it wasn't even cleaned all the way. I only was given towels two separate times in those two weeks.

I told the Maintenance guy on three separate occasions. He told the Maids I needed my room cleaned. I saw one of the Maids take the sign off of my door and they didn't even offer me clean towels .

I was going through one of the hardest times in my life and still am. I got tired of complaining and I was told by one of the staff not to call and bother her at all for anything to ask the Maids.

The day of Checkout I took a picture of a roach in my bathroom and showed it to the Maintenance guy. Then I called Redirewards and the Red Roof one eight hundred…

I made a reservation on 8-19-23 for a two day stay at the Red Roof in Monroeville, Pa 15146. m. After driving 12 hours from Tennessee it would have been helpful to know this info so I could have adjusted my time accordingly.

Once in the room, the air conditioner was not working and there was no hot water in the bathroom. I was tired and decided to give it a try in the morning. Once morning arrived, there was still no hot water for a shower and the air still was not working.

I made coffee as this is one of your amenities and there was no sugar. I went to the desk and asked for some and was told they didn't have any and hadn't had any for awhile. This was the last straw and totally unacceptable.

There are grocery stores all over the area and this simple thing of sugar should not have been…

I would give this hotel zero Stars if I could it is the worst of the worst with their discrimination I need to change the guest name on my reservation they refuse to do that then I couldn't check in so they refuse to refund my money and cancel the reservation my wife went there to check in and they wouldn't allow her to I wouldn't get back the money or cancel the refund either it's a scam the fair was in town everywhere was booked solid but

this hotel that is why they're known for stealing everybody's money they still security deposits they tell him it's okay to pay in cash and then they keep it they refuse to refund for no reason I didn't get to check in they refused to cancel the reservation and refuse to change the guest name so that I can let somebody else use the reservation they are…

The manager and housekeeping are nosey, rude, and racist. After staying almost a week housekeeping started to harass me accusing me of doing things like putting litter in the garbage can where it goes in the first place or ashing cigarette ashes on the ground and all of the top floor smokes not just me.

The target me for being white and not married. It's a culture thing going on here badly. They lie about having no rooms available if they don't like you and refuse service to you.

Also the manager picks and who does or doesn't pay a pet deposit! He is petty and a Richard for sure. Whitesville rd in Lagrange Georgia is the worst Red roof inn

Specifically Red Roof Inn Perryville OH.

Not secure or safe - all outside doors propped open. Room door security bar missing & door doesn't close securely. Bathroom door didn't close at all. NO ONE AT FRONT DESK!!! No amenities. Room had holes in walls and furniture, wasn't clean. Air smelled of basement and pool chemicals (but pool not open.) Bugs. Lots of bugs. We'd like a refund not a meaningless apology.

My name is Carlos I call Red Roof Inn in Niagara Falls Boulevard to get my confirmation number the lady was very rude she says something I couldn't understand her I repeat it back to her and she yelled back at me that's what I said then she hung up the phone on me for those reasons I cancel the reservation it was for Saturday

The manager's name was Karen she was really rude to my boyfriend and I when we come to check in she would not allow me to charge my phone in the lobby so I could pull up my information I needed for my card so I could rent my room.

This was the first incident of many mishaps during my check inn.

Also after they denied me the documentation that I needed to provide to my bank to show that no balance was due so I can get my money refunded on my debit card today. Now I have to wait 7 days for that refund.

We had rented the room cuz it's my birthday and we are homeless at the moment we thought it would be nice to get a room at your establishment unfortunately your manager Karen has proved us wrong. Due to her unnecessary rudeness my husband and I are sleeping outside again tonight without a…

The women that work at the Red Roof Inn Misty Cramer (Manager) and Erica Layne (Housekeeper) very unprofessionally drink alcohol on the job and have single myself out and fired me against my employee rights. I have been a good employee and they have decided to gang up and for me for no good reason. Please handle this appropriately. Thank you.

Full refund request

I stayed in the red roof in Albany NY There's no Microwave, no refrigerator, no nothing . I asked for another pillow. " Got Nothing " Asked three times for services. " got towels only" No new sheets, no cleaning of the room . It was nasty.

I asked several times for services and Nothing got done . The one time I got sheets they were put on the bed. My daughters ear pods came up missing asked and asked if anyone saw them. Everyone said No When she looked at her app that shows where they are they were at The Motel.

NO ONE PERSON CAME FORWARD . THIS IS NOT OK BY ANY MEANS . I WANT MY DAUGHTERS HEAPHONES REPLACED.

I have been staying there for over a year and the last few months the room I was in became infested with bed bugs and roaches. Management said I must have brought them in mentioned other rooms have them too and was told no they don't, But they do. Management is not going to do anything and due to the infestation I am leaving Some rooms smell like mold and you can see it

Your hotel in Maple Shade is disgusting. This location needs to be shut down, from the drug using people to the filth all over the hotel. From roaches, ants and more roaches. Something needs to be done. Your general manager at the hotel has the worst attitude.

The black woman with the short hair has a nasty attitude and would not help even after we told her there were roaches in coming out of the vents. We asked for another room once we saw the blood on the sheets, we were told they were booked and didn't even off any clean sheets.

This has been the worst experience in our life. How could you allow this to go on, I have seen the reviews and they are horrible and yet its seems nothing has been done.

We stayed at your Red Roof Plus - Oxyn Hill, MD and it was not a good stay. I would rate this stay a 1. We got there and checked in timely and the rooms were dirty, dingy, doors were dirty, bugs and grass on the inside of the 2 double bed hotel. The front door also was not condusive to the door frame there was a great big gap on the bottom of the door we had to put towels out to keep any bugs or leaves, etc or anything that anyone could have put under our door out.

Then when we were leaving to check out at about 10:45 am we could not check out because the front desk person with in a hotel room with another person. I saw her go in the room waited but it was almost 11am and did not want to get charged another day so I knocked on the door and asked the person who answered the door for the…

We have been staying in this hotel for several months and for the in-between my paycheck time period I use our points for a free night until my paycheck hits the account. Even having been there for the amount of time we never had an issue doing it because the points from the previous week are always available on the day of booking.

I reached out to customer service hotline to see if they could explain what happened to the points from the pervious week because it was reading as zero and I needed to rebook the room for my family as we have small children who cannot handle the heat. I was told they updated their systems so now there is no way for the points to be available until 24 hours after your stay has ended. When I asked if there were anyway to clear my points from current and take the…

The Red Roof inn San Antonio Airport THE MANAGEMENT THERE SUCKS SHE IS SO RUDE & DISRESPECTFUL IT'S UNPROFESSIONAL LIKE I HAVE COSTUMER SERVICE SKILLS BETTER THEN SHE DOES & THE DISRESPECT I GET FROM HER IS JUST FUCKED UP I COULD BE SUCH A BETTER MANAGER THERE THEY AHE COULD EVER BE & TO PUT ME ON A DO NOT RENT LIST THERE WHEN U DID NOTHING WRONG IS FUCKED UP THEY LET PEOPLE PUT INAPPROPRIATE THINGS ON MY DOOR & DID NOTHING ABOUT IT LIKE WHO DOES THAT

First I requested a room on the first floor because of my disabled mom and couldn’t get one the first or second night. Then there’s holes in the wall, a hole in the sink, the sink stops up, the ice bowl is dirty as hell inside and outside, the lights over the beds doesn’t work, the light by the tv doesn’t work, the paint is chipping on the tub and

the tub and tub walls are dirty, poor cleaning, the phone doesn’t work, the wall plate is broken, it look like blood stains on the sink, and walls, we went to the front desk for clean towels and there was none, the clerk was on her phone and being rude while we were tryna get serviced, there was a thunder storm and water start running underneath the door and

caused the room to flood. My mom stepped out the room for a cigarette but when she came…

I have stayed at the red roof inn Hebron ohio several times and it gets worse everytime. It always smells like weed the floors look like shit. This weekend 7/28 we was moved to 3 different rooms first one a bed was broken second had no refrigerator 3 rd one be has a very prominent sag in it and there was a nasty dirty wash rag over the smoke detector.

Thinking of finda different place to stay

There's a female worker there by the name of shay who is prostituting on the clock. Jon the main person over Red roof inn in Teays Valley, is allowing it. Nor to mention, shay n Jon have something going on amongst each other.

This girl shay is drinking on the job n Jon allows it. This manager, boss or whatever he is, is not keeping up on the stuff around that motel. Air conditioners are going out. There's one girl who works there that does a better job at cleaning the rooms, her name is Kathryn, don't know her last name, but she's the only one I've seen do her job right.

The other workers cleaning the room don't do a very good job. A lot of time they don't Change the bed linens. I stayed at that motel for a month in a half n Kathryn was the only one doing a thorough job.

That motel is…

We had issues with the red roof inn plus in Timonium Maryland. We have not gotten any satisfaction. We had a horrible visit, rooms were dirty, electrical wiring showing, water leaks, very disrespectful people. We want a refund! I also have pictures but I couldn't send them with this file.

I believe in customer feedback, good and bad. I'm not a road warrior anymore. When I was I stayed at a lot of Red Roof Inns. I rotated from Red Roof, Holiday Inn, and Comfort Inn. Each time I gave feedback as feedback can be the lifeblood of a company's growth.

My most recent experience at the Morehead, KY Red Roof was the worst experience of the three hotel chains in two decades of traveling. I was embarrassed...and angry.

I brought a film crew to the Morehead area to shoot three days of filming in the area. The shooting schedule was so full that each night's lodging would be more of a six-hour nap. I chose the Red Roof to accomplish this. I booked two rooms for two nights and the first night I needed one extra room.

I, and the crew were exhausted. I crashed in my room and didn't know…