Red Roof Inn

We were told we had 6500 points for free room. Never receiving 7000 points promised if stay two nights from June until end of summer which we did 6/3 and 6/12. We were choosing to use free night on 6/13 (stuck in Laredo another day-love it here-work brings us) and couldn’t use it. We ended up paying. Not cool. Very upset.

Front desk couldn’t help but really tried and we were told to contact you. Please correct this. Our work has agreement with RR and we enjoy our stay here. Please get back with me. Thank you.

We arrived in Joliet and decided we needed to get a hotel room. Having already stayed in Red Roof Inns on our trip to Ohio we reserved a room at the one in Joliet. We arrived at the hotel sign on door said be back in 10 minutes, it was more like 20 minutes.

We checked in and was given room 126. We went to the room and the door key wouldn't work. Back to the office, the next key still wouldn't work. Back to the office, hotel clerk came down to the room, couldn't get the key to work correctly.

Clerk walked down to the office got this little machine and finally got the door open. But no key. I asked for a different room, was told he didn't have any more but he would call the maintenance guy that could be there in 20 minutes.

Maintenance guy never showed up. Morning comes we want breakfast…

Talk about nasty.

Door to room needed painting. Floor was unswept. Noticed it in daytime when we opened the door and saw all the dust on the floor. Only one chair in the room. No personal safe. No folding luggage stand. No clock radio (or Gideon Bible and area directory) No iron. No ironing board. No Kleenix. No plug for sink. No plug for bathtub. Wall molding coming off. Toilet was not clean. Urine on bowl from previous occupant. Toilet paper left unflushed by previous occupant. Bathroom door needs painting. No breakfast. No lids for coffee cups. Coffee was colored water. No ice bucket No ice.. Handrailing on second floor needs repair. Walkwak is dirty.

Do you have standards? The only good thing is that we didn't get bedbugs.

they r unruling they r harassing guest they have harassed us so many times and discriminated against us. they r gonna get y'all so many lawsuits... they dont take care of anything and they try anything to make a buck legal or illegal and u also can not back up ur car into a parking spot and

they starting giving out parking permits which is a piece of paper that is printed off these people r really messed up and not fit for managment plz respond and take care of this before it goes to far and they get really unruling and start doing more drastic illegal things

Checked in Friday the seventh of June no tv the whole time I stayed. The hotel workers were hostel whenever I needed help.

For example the manager threw the remote at us after they said it was fixed. We had multiple issues with the tv and had a woman come in the morning to try fix the tv while I was on the phone with one of your people in corporate.

She was being rude and throwing an attitude. Was stating that we can not do anything and the woman from corporate heard the whole conversation. After the woman came into the room she realized corporate was on the phone and changed her attitude.

There are people drinking, blasting music and singing at the top of their lungs next door. We were told to call the front desk if they are too loud and we did. The response was “no one else is…

no clean towels, no housekeeping of any kind..usually when staying at a hotel one will get their bed made up, trash taken out, and the room cleaned on a daily basis...nothing was done..won't be staying at your hotel again..waste of money.

Your Colorado Springs location has become an EYE SORE to our community. It's infested with drug addict, broken down cars, homeless people. The grass is never cut, trashy parking lot. Why are you all allowing this property to disgrace our neighborhood.

It's unsafe for our children to play in the Park on afternoon circle. Please take care of your BUSINESS MESS ASAP! I WILL TAKE A PICTURE OF THIS MESS TOMORROW.

After staying at various red roof inns 4 times a year since 2012, my stay here at Wilson,NC is the worse. Flys, bugs crawling on floor, bugs in the ice cubes , ceiling pealing and cracked, walls repaired with sparkling and not finished.

It has also been the most expensive I have ever been charged. Photos tell the story.

This place was like watts ghetto. To include loud ass people ,yelling being loud at all times if the night and morning and passing drugs from one end of this shit hole to the other. A body was taken by coroner wagon and scene covered with cops,in room next to mine.

This is at red roof inn St Charles mo off zumbehl Rd.

Additionally when I went to office to extend my stay , when I went to OFFICE door people blowing weed right there . With out care. Then I go inside there were people not in uniform so I assume the one in uniform was only one that should be hanging in the office. While.

Waiting one of these people obviously stoned and holding a plate of ribs was directky in back of. Me. I was pissed this dude was close and invading g my space, I asked am I I. Your way or something he nodded…

This place. looking for a place to live after I was locked out of home and everything stolen.

First I have broken glass under my bed and the water is not hot Luke warm is not hot and when I called they said at front desk give it 10 to 15 minutes I let it run and I only got Luke warm if I pay for hotel I should have hot water in 30 seconds not wait 10 15 minutes for it to get Luke warm and I don't need broken glass under my bed that's a real law suit if I got cut I'm at redroof inn in Jackson Mississippi on high street room 208 may 24 2019

Well I just wanted to say that I completely understand how hard it is to work in the hospitality industry and I truly appreciate anyone who puts in hard work and effort in this type of work but my experience was just awful, sad, and hurtful.... I checked in to Home Town Studios in Orlando Fl, off of Delegates Dr.

I started my check inn at 4pm the first room I was given had a large blood stain on the mattress pad which I have pictures of unit 234 the next unit I was given 221 the door handle came off after waiting almost 35 mins for MNT to come and fix it once again the same issues the room cleanliness was horrifying I also have pictures the electrical fixture was also broken clearly a shock hazard the next unit they gave me was 116 the unit was dirty after that here I go again to unit 315…

They let people smoke pot outside their doors out was coming into our room we do not smoke there was a used condom outside our door on the ground. We asked for extra towels and they would not let us have even one extra towel the staff is rude the smoke pot cleaning room they were laughing at is has were packing to go home I hope this goes down and

closes off this how they are going to year people this place is so shaddy theirs alot that goes on at this hotel. The police were called and they would not let them see the video either. Redroof inn Arlington Tx Watson road

Room 208 . Home town studios fort Lauderdale 3031 w commercial Blvd fort Lauderdale 33309 . This so bad . (Oner red roof inn)

When I was checking in to the room at the front desk, the owner/manager was sitting in the lobby area and asked me how many people would be staying with me in the room. I replied with “just me” and he went on to say that it’s against policy to have guests and that if I do any any guests in the room with me, he would have me removed from the property.

I didn’t think there was a policy on not having friends over or at least not even staying the night. ” But never not once mentioned not being able to have guests. I don’t like to throw around the homophobia card, but it was like he is just didn’t like the fact that I am gay.

Red Roof Inn @ 6880 NW Loop 410 in San Antonio Texas. We stayed there on May 10th and checked out on May 11th, 2019. It was filthy. Yes we reserved two rooms for six people. Both rooms were dirty.

Beds had blood stains on the sheets and pubic hair. Once we got switched over to two other rooms, they was in the same shape. Semen stains in the sheets and the comforters were stained. I even offered to change the beds with some clean sheets and the front desk said they had no clean sheets.

There was no hot water at all! The A/C didn't work in one of our rooms. I would like a refund please! It was ridiculous!!

Well as soon as we arrive the hotel front desk guy comes creeping over looking all in my van asking me what when where why if I am carrying all the stuff up to my room then comes back and sticks his nosey ass head all up in my front window and says why y'all take all that up it's none of his business what my belongings are I drove 2 hours to come and

stay here I don't feel safe at all and it's not going to be good for him if he says one more thing I'm on my honey moon while there working and drinking on job and he is a smart ass

They only got a one star because there was not an option to do zero stars. I have been staying at this hotel and a frequent customer and they give me all kinds of hell when I try to check in.

I was told there are no rooms available when there were, I was told I can’t pay in cash when I can I just need an extra cash deposit or a credit card on file, I was also told there is no early check in when there actually is with just an extra fee. I only have this problem with one specific person EVERYTIME I try to check in.

Today is May 9th 2019 and he is working this morning. Apparently there are no rooms available and I should come back at check in. He just didn’t want to do an early check in. I work overnights and just want to do an early check in and get some rest...

is that to hard to ask…

Handicap room shower chair was lopsided, deadbolt lock was broken, large piece of plastic laying on floor that was to cover pipes on sink, DRIED POOP ON THE FLOOR

our discussion. Karen was very disrespectful toward me and my friend. We have stayed several nights with Red Roof Inn on meridian inn oklahoma City. I am trying to find a pllace to rent more permantly meanwhile I am forced to stay at motel / hotels.

I really lime Red Roof Inn except for the manager Karen Stykes I realize she has lomg term employment at this location but I have to say this lady needs to educate heraelf on how customer service works because I am 57 yrs old and out of all the many motels I have stayed I have never ever been treated in such a manner as I was at this location by Ms Stykes she is hateful rude all for reasons I woke after checkout houra because I work nights she was threatening to have the police come force us out i heard her.

Say this on the housekeepers…

19

Carpet needs shampooed feet were black after walking on carpet floor was sticky had to were shoes when walking in room. Lafayette la please fix laundry room. Priced right. For night but uncleaned room office door stays locked have to call to get service

We stayed at the Maryland Heights, MO Inn from Sunday, April 28th thru Wednesday, May 2, 2019. We had difficulty with the key card for the door EVERY TIME we went out. We went to the lobby to have the situation fixed.

The day shift desk clerk was very rude. Tried to make excuses as to why it didn't work instead of solving the problem. When I checked out on Wednesday - she didn't even speak to me. Rude - very rude !

Her comments to us were totally inappropriate ! And I was offended.

We stayed in Maryland Heights, MO. Sunday 4-28 thru Wednesday May 1st. We had difficulty with our room key card - EVERY DAY! It had to be re-set every time we went out. The woman (day shift) was VERY RUDE when we went to the lobby to get it fixed.

When I checked out on Wednesday - she wouldn't even speak to me. I find this very inappropriate! !

NASTY!! I had to change rooms and the second room was no better than the first one! There were no other available hotels in the area or I would have checked out and left the first time. The floors and the beds were filthy.

A large sticky spill right in front of sink/safe area, hairs on the sheets, BLOOD on the comforter/spread. There wash trash along the edge of the walls and behind the beds. The second time I simply asked for all clean linens and towels.

If DHEC were to investigate, this place would be shut down! The table lamp was full of RUST!! There was also a homeless man sleeping under the stairwell. I stayed at 91 Vision Court Greenville, SC 29607. Yes they gave me a complete refund, but this place needs to be reported to proper agencies!

Bed bug : During stay on 26th April 2019, my son got bitten multiple time by bed bug. When contacted hotel staff they refused to share manager or management's contact details. When contacted corporate office they closed my complaint immediately stating Las Vegas location is franchise owned so only local staff could help.

Contacted franchise director and she too refused to help stating they can;t do anything except to offer one free night stay. I wish their family suffers the same...

My name is Spencer Webb..i just went back and forth to the st louis westport office for over 30 mins because the room door wouldn't work ..then i was told i that i could either leave or stay in the room without a key and was threatened..ive missed work for the night and i feel completely inconvenienced, disrespected, and unappreciated as a paying customer..this is the worst service ive experienced in my adult life and i will be contacting the bbb and anyone else who understands that this is the wrong way to treat your customers

I am writing this complaint as I want it documented in the event something happens to my wife, dogs or me. I chose Red roof inn in Jacksonville FL. Orange Park, as it is the only hotel in the area that at the time would accommodate my two dogs.

This hotel is infested with drug dealers, prostitution and drug addicts. They are constantly arresting someone for selling drugs on the premises. The dealers live in the hotel. Why anyone has not done anything about this is unacceptable. The living environment is dangerous and unsafe.

The house keeping is unprofessional they wear no shoes when cleaning rooms in which they do a poor job of that. As the rooms are not thoroughly clean. I will not recommend this facility to anyone. My wife with 30 years of military service and still serving in the…

I stayed 2 nights. I had to go to office to get fresh towels and toilet tissue, housekeeping did not service my room. The smoke alarm beeped the whole time because batteries needed changed. They served free coffee, but had no coffee both days.

The dresser top in the room was not clean. There were white particles which looked like drugs to me left behind. There was a party going on over my head until 3:30 am! The bathroom was not clean. The guy at the front desk appeared to hate his job.

It was an uncomfortable experience altogether. The woman who checked us out didn't ask if we enjoyed our stay, and appeared to care less.

Checked into your hotel on 4-5-19 and when we are in the process of leaving the room the door would not shut from the outside. Contacted front desk to report problem it took the gentleman a long time to look at the problem after I had called him.

Once he arrived then he could not fix the problem. Offered another room but at this time I was very frustated and didn't feel safe staying there. I would like a discount like half price for another night stay. I would like to contimue to stay at your facility.

When I called hometowne Studios in Independence mlssouri Kelly the manager answered and I asked her if she could match a competiters price she said yes if it could be verified. One of her employees said something differant and then she said we dont want to rent to you ... Goodby and hung up the phone.

I booked 4 rooms for 4 couples for a Saturday night 2 couples decided to go for the Friday as well, I texted them to see how things were and this is what the replied. front desk service is rude, 1 towel no garbage can, cups, hair dryer coffee, shampoo, ice machine.

holes in the walls and bathroom doors. the bathtub looks like someone gutted a small animal with the rust stains. one room only had a sheet no blanket or bedspread. we arrived at 2 but were told we couldn't check in until 3 by then there was about 15 people in the lobby so we retuned 3 times by 410 we waited for our turn only to here SORRY we have no rooms ready I may have lost it a little expressing that was not acceptable I booked almost 4 months prior.

Ya that wasn't happening he finally came up with 2 rooms. I have NEVER…

1) Dead big in between the sheets. 2) sheets never change from the previous people.. Thank god there two beds. 3) pillow smells like ladies perfume on one . 4) Floors never washed coffee spilled on floors. 5) toilet seat broken .

Walls in the whole place filthy especially bathroom .

Nancy Lapinta Mikayla lewis

I stayed at Red Roof Inn the 15th of February to the 24th of February loureda's management call the police any dick at me I have been fighting a lot of medical problems just had surgery 38 operation one in Cleveland 37 in Minnesota Rochester Mayo Clinic I had all the life-support in there and a lot of my things and I paid $550 I didn't even get a chance to get my stuff out of there cuz she called the police she only gave me 30 minutes to get out I mean they said they did they have a right to keep your personal belongings but

long has R I ended up in the hospital that same day the 24th St Luke Hospital with pneumonia keep in mind and had 38 operations I'm disappointed in the system until you guys three times to customer care service everybody keep saying always contact 48 Hours you know…

My sister and I booked a room from 03/05/19 to 03/07/19 at Red Roof Inn in West Columbia SC. We arrived Tuesday, March 5th after a ten hour drive. Check in went fine. Got my key card, went to go in my room, the tv was on and the curtain was 1/2 way open...

I went back to the front desk to tell the man and he said it’s fine to go in. They always keep the rooms like that. I said okay. My sister and I went in the room. The odor of the room was horrific.

This was a “non smoking” room. We were tired from driving all day so we said okay whatever. I went to go shower, and I couldn’t get the water to turn on. ” I said okay. I went back in the bathroom.

Pulled “really really hard” and it came on. The bathroom was not very clean. I let the water run for a little so it can warm up.... the water…

my husband,daughter and myself come to San Antonio for the weekend of march 1, 2019 through March 3. we booked the hotel for three days and two nights at 6880 Northwest Loop 410. I have a couple of different complaints about this establishment.

The first one being that the elevator did not work properly. After we checked in we went to get into the elevator to go to our room on the second floor the door would close but it never would go anywhere after 4 temps of trying to get to our hotel by elevator a man came over and

told us that after the door closes on the inside you have to help it finish closing and then it would take you up to the next floor. The second one is my daughter dropped her toy and it went under the bed I got down on the floor to get her toy from under the bed and…

Me and my girlfriend have fallen on some tuff times. We have stayed at your Red Roof Inn location here in Anderson SC since a week before Christmas of 2108. I have applied for two positions here for maintenance and I housekeeping to help us get back on our feet.

We have come to to the point where we have begged to have a job and both times have been giving the cold shoulder and the run around . We were told to talk to so so and then so so and have been completely disrecptected by the the maintenance , housekeeping and also by the staff here working at the front desk, especially one named Joanne that works the front desk she has been completely rude everytime we have came in contact with her.

Iam disgusted with the way we have been treated here. I have offered to work to help pay for our…

com and arrived with a front desk manager informing me that I had no reservation. com and she snickered. I found nothing funny when it was a snow storm, I had a crying infant and traveled from New York. com sent a cancellation list with my name on it twice.

" I was highly upset and asked if she could accommodate us since it was a storm and I had an infant -she said she will see what can do. In all, we were accommodated but this was abhorrent circumstances with different pointing the blame away from themselves.

Furthermore, the room was hardly appealing, as I could hear the guests next door in the bathroom and sleeping through a connecting door when I requested specifically a suite to accommodate 2 adults and an infant. The room was never serviced after three days/nights.

The doors on…

com, I called to the front desk letting the individual in charge know that I added another night to my stay . The individual replied “ ok no problem , you just have to sign the new receipt “ I replied “ok I’ll be down shortly “ this was at 10:28 am .

Not even 10 minutes later The individual called me again this time with more vigor in her voice “ you need to come sign the documents ma’am “ . I responded “ could you give me just a few minutes I’m trying to get my child situated.

She “ responded ok thank you and hung up “ At 10:43 she called again more aggressive than the last time “ ma’am you need to come right now “ this time she hung up with out letting me get a word in. So I hurried to the front desk to only make it to the front desk lobby and the door was locked .

I knocked a few…

The red roof on the 47 in Rio grande nj the dumpst is not fenced in looks like shit ilve rght acoss the Street the fence is knocked down stuff all ove The. Place not write can someone have a talk with them thanks,

Management. The dumpster wide. Open not fenced in the fence is knocked down pipes all over by the place looks like hell It's right. In front of my house and I'm sick of it. Can you help me out

Red Roof Inns/Six Flags Atlanta Georgia/ November 30th 2018 / The condition of the Inn The Red Roof Inn Six Flags in Atlanta Georgia has boarded up windows, debris everywhere outside including discarded mattresses and broken furniture . We honestly thought it was closed and we should be at a different one- one that had been built in its place.

When we saw someone come out. we went inside to inquire. To our amazement we were in the right place. The inside smells foul ( some perfume spray to mask odors) and it is dark and gloomy. Asked to see our room which was the worst.

One bed in a two bedroom room so half of the room was literally bare. There were two pieces of furniture, a bureau and a piece which would have held a refrigerator if one had been there. The furniture was peeling its top…

Could not use room and already paid for it and immediately had to leave. 42 in total with taxes/fees included. 84. I now have both my credit card receipt from immediately going to my bank and the cash receipt from the Red Roof serving Attendant.

I also complained and explained to Her (the Red Roof serving Attendant) that I could not stay and additionally I could not use the room (Room#133) and could not utilized the Internet services of the Red Roof Wi-Fi; thereby leaving without proper services and my monies. Whereas I am demanding and requesting my monies refund as indicated and cited herein.

My contact phone number is 843-858-4042 -and- address is Robert Thomas - 157 Short Coker Street - Darlington, SC 29532-4718. Looking to hear for this concern immediately and soon as well the…

Red Roof Inns/Six Flags Atlanta Georgia/ November 30th 2018 / The condition of the Inn The Red Roof Inn Six Flags in Atlanta Georgia has boarded up windows, debris everywhere outside including discarded mattresses and broken furniture . We honestly thought it was closed and we should be at a different one- one that had been built in its place.

When we saw someone come out. we went inside to inquire. To our amazement we were in the right place. The inside smells foul ( some perfume spray to mask odors) and it is dark and gloomy. Asked to see our room which was the worst.

One bed in a two bedroom room so half of the room was literally bare. There were two pieces of furniture, a bureau and a piece which would have held a refrigerator if one had been there. The furniture was peeling its top…

They say a picture is worth a 1,000 words. Mold thoughout the bathroom and accompanied with little black bugs. We have been members since:09/2001 Donald R. Anderon 0006078893. This is the worst experience we have had. What is more annoying it's The Fort Jackson Red Roof used by Mititary families visiting for thier Loved Ones for Graduation Day. This was the case on the night we stayed. I like a follow up letter with pictures proving you had addressed this issue. Additional pictures are available if requested. And to make matters worse at 7:31 am the lobby was closed-under- staffed and was given a broken hair dryer and several requests for one. Need I say more???

Very disappointed,

Don Anderson

Checked in found a marijuana joint in the bathroom. Enough said

I stayed at the Red Roof Inn, Montgomery Alabama - Midtown from November 10, 2018 - November 11, 2018. 00 early check inn fee but never read this in the policy, when I got to the room, the beds were dirty, the blankets had holes in them, the walls were dusty, the toilet would not flush, the heater did not work, the air did not work, the room smelled, not enough towels, etc.

After calling the front desk to request towels, I was told I had to come get them, I expressed my concerns above and I still had to come get towels. I also requested new blankets for the bed that morning, after waiting all day and coming back to the hotel to find the blankets were removed but never replaced, I had to call the front office to get my blankets, after poor customer service the blankets arrived hours later.…

Hello I checked into your Lanham Maryland location my confirmation number was 132-689494 check in date was 10/25/2018 staying a total of 16 nights I had two rooms Kendra Ellis and Sharon Ellis. Rooms 105 and 107. 88 each. In room 105 the smoke detector was not in the room the phone in the room did not work and the water in the shower came out extremely hot I reported this to the front desk and nothing was ever done.

On Sunday 11/04 I was woken by 2 mice running around in the room the staff at the front desk at 6:15am did not assist me he said he would come to my room and never showed up I had to wait till another staff member arrived to work to try and assist me.

Around 8:30am -9:00am Manager Chris arrived on site and provided me a mouse trap I don't feel that this is my job to catch the…