Redbox

This is like the 4th time this has happened I rented a movie last night "The best of me". The movie froze 5 minutes into watching and I couldn't get it to work. I'm very upset as I work for my money.

i rent 5 movies on a friday night. i return 3 movies on saturday afternoon. return the other 2 movies on tuesday and redbox charges me me $14 dollars out of my credit card. i dont know why. there is no phone number to call them.

The selection of kids movies are poor and you need more choice. I tried to find lion king 2 and nothing came up you only have 6 disney movies. You need more selection of movies because people are not getting there money's worth. Disappointed

The last two movies I have rented quit playing shortly after they began. I'm really upset I have wasted my time and money! It's very aggravating to begin a movie you have waited to see then the movie won't play just as you get into it. Very upsetting!!!

I would like a refund for both movies!! I love movies and all I use is redbox I can't believe it's happened twice in a row now. Hope to hear from you soon

I believe this is the third movie in a row I've gotten that is scratched beyond forwarding. Unable to follow a story line due to skipping or freezing an already tiring user, should Blockbuster still be more available I would have already resigned using your services.

I'll continue buying and trading bought movies. Check your inventory more often. This movie had not been out long enough for this...

I made an online reservations for 2 movies, when I went to pick up the movies, the machine was out of order. I called the 800 number and was told I would not be charged PLUS they were giving me 3 promotional codes for my "inconvenience." The credit never came through and when I called them, I was told I accepted the promo codes in place of a credit "they don't give credits." I was very clear on the phone that I wanted the cc credited. They lied.

Hi I wanted to post a complaint about redbox because I frankly think its messed up of them to over charge me for movies n then have movies in redbox that dnt even work and all they do to help is give u 2 free movies ummhh hello I've been renting from you for a long time and that's all I get seriously not even a im so sorry or my money back from previous charges and my unworking movies , ok but I don't think im guna be renting from redbox anymore.

Yesterday while reviewing my bank statement online I noticed a charge to my account from Redbox Rentals. I have been using their services for many years now and never thought of keeping tabs on my returns but now beware. I called the Company and spoke with a customer service lady Amber and she looked up my rentals. First she said that it was 2 movies that show that weren't returned. "The Devils Own" and " The Greatest Movie Ever Made". I said no to her that I did return them I rent several movies a week.

Then with her research she said "Oh I do show that we now have them ,it was the movie Jane Ere that we don't have I said no I returned that as well. I asked to be put through to a Supervisor and talked with her. She said that she can see by my excellent record that she would credit my…

I rented Step Up Revolution at a local redbox station and the dvd skipped and the picture was broken.I took it back and rented a different disc of the same movie and it does the same exact thing. I have really wanted to see this movie but I don't think its fair for me to have to waste more money trying to find a copy that will work.

There were no scratches on either copy and no finger prints or smudges so it must just be bad copies of the movie. Upset that redbox can't seem to get their DVDs fixed and in working order. I am furious and extremely disappointed with redbox!

We just got a blu ray and its damaged so we had to skip threw just to watch PART of the movie that we paid for. I would like to get some free blu rays rentals since I couldn't watch the one I paid for.

I don't like how Redbox allows damaged movies to be recycled through their system, it's frustrating to say the least. In the future if Blu Ray's are scratched or broken they should take them out of circulation and not allow them to be rented by customers.

I rented Step Up Revolution tonight & it skips the whole time. It's not dirty. It's not scratched. I've read other posts about this movie not working. I think it's just a bad copy..?? Do I get a credit or a free rental?

My husban is returning it now & getting something else. We rent almost every day & have not had this problem before.

I purchased the Reebok Crossfit Nano about 2 months ago. During this time I have had 2 toe nails turn completely green! They are literally the color of my green/purple sneakers! The dye has gone into my toe nails and can not be removed regardless of what I do.

I would like either a credit or some sort of compensation for this.

The game we just rented (1/18/13) The Amazing Spiderman is so scratched that it is unreadable. I would like to not be charged for this game rental like I have been in the past.

I rented two movies from Redbox in September and the movies did not play in my DVD at home. So I returned one of the movies the following day and the other movie two weeks later. when I went to take the movie back the machine would not accept the movie. Here it is two months later and I have been charged for a movie that I feel like Im being accused of keeping and the customer service representative actually accused me of keeping this movie in which I know I did not keep or had a desire to keep. I am very offended by the rep and how he spoke to me about this movie. The customer representative name is Specene.

fist time ever using redbox, i loved it only rented twice, i look at my bank statement that week, it was at -107. WTF? So i call and ask them whats going on, the teller refunded me…

The last time I rented was around January 2013, it is now August 13, Redbox has tried to bill my credit card every day since May for $40 saying it was late fees. I paid for the late fees already, and they continue to try and charge me.

I called them about it and they were completely rude to me. They would not listen to anything I had to say and basically blew me off. I had to put a stop payment on my account to make it so they couldn't keep charging me.

The representative I talked to with my credit card company said this is ridiculous and she has never seen Redbox do this before. Needless to say I will never rent movies from this company again.

I assume when I write my zip code as the area I live in the only options coming up for holding the video will be in that zip code area.not out of state or . I have put on hold several movies that turned to be out of state. . I know I have some responsibility to look but just assume it will be in my area as Would it be possible for redbox to only put dvd's in the zip code area I've put in..

I rented two movies from Redbox to play on my DVD player that's not hooked to anything online. One move played fine the other kept freezing in spots I took the movie out and cleaned it but still not working.

After calling Redbox customer service they were all hard to understand due to heavy accents, then they kept putting me on hold saying they were "testing from our side". After 16 min's and three different agents (the 1st hung up on me) I finally asked for a supervisor witch he quickly said " I am the senior rep, ma’am".

I never got my issue resolved after asking for the same movie again. One agent even told me that I was being charged $10 per minute to speak with him, so apparently they have no QA department that monitors their work.

I have replied "stop" to their text messages and…

For the second time in two months, my husband has had to cancel his debit card due to fraudulent charges from redbox. 36 charge for rebox DVD rental pending in our bank account. Neither my husband or I had even rented a movie.

After contacting our bank we learned that my husband's debit card number had been entered manually at redbox headquarters, call center, (whatever the place is called). 00 in fraudulent charges. Today, two weeks after the first card was cancelled due to this problem, there was another charge from redbox pending in our account.

I immediately contacted our bank's fraud department and once again found out the charge came from manually entering my husband's debit card number. This card had just been activated a week ago! ) that they are unfamiliar with, contact your…

I rented a movie today called August-Osage County at Redbox only to come home to find another scratched DVD. If Redbox wants to continue to get my business they need to do a better job of QA and checking the movies for errors, maybe even swap them out on a regular basis or work with customers to find the places that have the most problems.

I take care of my movies, but maybe they should scan them for errors on the way in to the machine? Just a thought.

Redbox customer service is VERY RUDE.