Rent-A-Center

I was a customer of Rent A Center for a few years. One of the salespeople was in a fight with my 18 year old daughter at the time. It caused a lot of friction between me and being a customer.

The customer service was very disappointing. My payment history was all over the place because of being laid off during the Covid pandemic. I paid my bill off completely. I went on online because I was receiving voicemail from the store about specials.

I went online and got approved for merchandise I went through the website to set up auto pay and tried to set up delivery. Delivery was not allowing set up. I called the store. The same salesperson who is now a manager answered and said that she canceled the other order.

I asked why she said that I was a rude customer and that I had poor customer…

Hello my name is Timmy feliz I was approved for 65 dollars a week on the sight and spoke to an employee about it and he said he put my info in and everything was good to go however upon speaking to another employee named Richard at the Oxnard store I was given misinformation.

Richard told me that the only way I could purchase an ebike was if I bought it out right. Why is the company called rentacenter if customers aren’t given the option to rent to own. So I asked if I could lease an ebike and Richard said if they had any in the store I could lease one however currently there was not one single ebike in the Ventura store or the Oxnard store.

However upon going to the store I saw that they did have some available for other people. Seems like discrimination of some sort or I’m not sure…

Good evening, My name is Shannon Matthews and I have an account with you Carson city branch in South Carson City NV. I am hoping you could help me resolve my account. I am aware your title is far above this, but I'm praying you will respond.

I am a single mom of 4 boys and I live in gardnerville, NV. I recently got laid off from my job at Walmart at the beginning of December. I physically went into your store at. ( 3790 Us Hwy 395 S Ste 405, Carson City, NV 89705 ) to inform them of my lay off and they were extremely rude and were acting very unprofessional, three associates running around the showroom and

jumping over things as I entered, then acting as though I had interrupted. This was mid December. I missed a couple more payments after and I reached out to your customer service via…

A store in Morristown TN issued a warrant for my arrest after paying the past due balance and returning the merchandise as well as paying off one item on my account which has now violated my probation and unless further investigation and action is taken I will beat the case and will in turn sue for defamation of character and lost time and wages which is about $30 an hour at 80hr per week not to mention the personal property I will have lost in the course of said time which includes three trucks a four bedroom house in which my fiancé and

three children reside and many other other items the fact that the store manager said it would be dropped and it is not I’ve already spoken with my lawyer about said actions and I was told to make a formal complaint

Harassment big time.. I told them I was out of town for family emergency and I couldn’t make my payment and they went to my house knock on the door like it was SWAT the lady yelling my name and

telling the neighbors that she was looking for me that everything was okay.. my camera got it all.. she was on that door bell like it was her personal key pad.. my daughter is afraid to go home since the neighbor told her that the lady was there yelling and banging on the door..

she is staying at her grandparents house now… we recorded her banging on the door and door bell for about almost 2 hrs.. wow!! Is RAC really desperate for the money!!

Matt in the Winder location is very rude. Even if you speak with him over the phone he still tries to show up at your residence trying to “enforce” his power. I had rather deal with anyone but him. I also ordered a replacement TV months ago because the TV they delivered was defective and it still has not been delivered.

It doesn’t take 3+ months for a tv to come in. I feel like they lie at this location!

George at the 183 Austin Tx location is extreme rude. He called me to notify me that he personally had made the decision NOT to give me a PS5 because I would end up stealing it based on last late payment history.

I told him that was not nice to call me a theif because I’ve never kept any items from them on the other hand they lied to me as I did a application only and got approved for up to $2,300 and it even asked me for my card information and they charged me $5 and now I’m not getting anything and the payment went thru not a hold like he said so who is the theif???

I guess no one is giving me my refund because like I said it’s not about the $5 the nerve of him to call me a thief!!! He also said not to dare I call any other RAC because he would make sure they wouldn’t give me one!!!…

Was threatened with a fight on the store by an employee at the fort Oglethorpe Georgia location. His name was Justin. He took his shit off and tried too start a fight. You can look at the cameras from October 7/2023. He was very unprofessional.

He was yelling rude comments out the door. He was very out of hand. You never need employees like that. Tried too make me pay for something that I have no agreement on.

I called Corporate office to complain about the manager Julie at the 1960 location. Spoke with Taurus at corporate who is rude & lying about he is the only person to talk to in Corporate. I left my complaint for the district manager & he never called me back.

I will never ever rent from this terrible company again. ALL the furniture is used and they harass you to the extreme. The manager was very rude & didn't want to work with you on your account. The District Managers don't do their jobs by not calling you or talking to the manager at the store.

Horrible place to rent from & the furniture is damaged & old.! Aaron is way better!

I will make this short and brief. On 09/22/23 I came home from a stay in the Hospital. I WALKED IN and found my TV missing from my bedroom. They actually were going room to room looking for the tv which was in my back bedroom and then removed it and left leaving my sliding door open.

the vedio shows them in my home for 13 minutes. I called the Sheriff's Department and a Deputy showed up and told him what happened, he took a complaint and told me it was against the law for…

I renewed supposedly a brand new flat screen TV when I brought it to my house it won't even in the box the remote didn't work. Caca roaches was coming out of the TV. I called the company that I got it from and told them what was going on.

And they said that I'm wasn't telling the truth. That the TV was brand new. They were very rude, very hateful. A literally Hang up on me, I've Paid on it for almost a year already. Never missed a Payment Until a few months ago I called and asked him if I could have to the first of the next following months.

They told me no, but no, no, it's exact their words so I call customer service they gave me A complaint Case number and say they would get back with me on the situation. They never did long story short.

I paid more payment even after that. I had to…

The Rent A Center in Tupelo,MS on Gloster Street is the worst! I have been harassed day after day even though I've told them when I get paid. I make my payments even if their is a late fee I still pay and they know that.

They sent a driver to my house on a Saturday evening trying to pick up my stuff and I'm only 3 days late which I always pay the 3 days late fee. They've harassed me and harassed me. I do not reccomend this place to anyone.

They seem cool at first just to reel you in but they are so 2 faced! I'm really deciding on whether I want to continue to deal with them or not after this incident. I am a customer and any ill business interactions i have with a business i will broadly state to the public so as they can be aware of the same happening to them!

I run my own business and…

The store in Bainbridge General Manger is refusing to credit a double payment made to my account and is trying to pick up the merchandise, if she would spend more time on the floor with her employees instead of sitting in her office or leaving the store maybe they would properly trained and this would not happen.

Went to Rent-A-Center (Waldorf, MD) today after receiving a text this morning from them informing me that i have $400 for return credit. I was pleased with the service I received last time I did business with them, so I wanted to rent from them again.

When I got there, the employee was incredibly rude with me and the manager sent him away and then immediately accused me of stealing the processor from the desktop i rented from them 2 months ago (I didnt). They even turned the pc on while I was there last time to make sure it worked and it did.

The manager cussed at me, told me I was stupid to show my face there, put words in my mouth, and was overall disrespectful to me. Its crazy that he went straight to calling me a thief, no questions asked. Completely unprofessional.

I was a customer for many years with rent a center at 342 S Hampton Rd Dallas,Tx75208. This June I paid off my last purchase. In that same month my sister became gravely ill the day after she passed I got a call from Yolanda asking if I was in need of anything it so happened I needed a stove, I told her I would come in to look around,she mentioned that she had one,I only purchased new items but

she assured me it was new that the box had been opened but it was new. She mentioned she would put a note on it saying it was taken and said she would start an agreement so no one would take it.

Well I didn’t make it into the store as I planned because my sister’s funeral arrangements began that same day,my family and I were back and forth,we’re devastated and not thinking clearly. I kept…

I went on the website to look around and decided to place some items i liked in the cart until i could make a decision whether i want to purchase or not. The representative name Pam or Kim at the 15-A Branford place Newark,Nj,07102 location called my phone with a very hostile demeanor, i went to explain i wasn’t ready to purchase and

was only looking and that i was not thrilled about how they did business in the past so i am hesitant with making a decision. She went on to yell What, What and hung up. It is rude, unprofessional, and uncalled for violent,aggressive behavior.

A consumer should not be violated and disrespected verbally by staff at rent a center, therefore i reached out to speak to a professional staff member possibly a manager to only be greeted by this verbally violent and…

I had recently got a dryer and they said it was brand new. Well like 2 weeks after I got it I had to replace the belt. I wasn't gna ask them cus when I first got it it took them 2 weeks to get it to my house.

And complaining that first week after I paid the fee for it they finally brought it and they kept telling me the paper work was fraudulent. I filed it all truthfully cus my husband was working at the time. Then they kept harassing the people watching my dogs cus when they came I wasn't there which I told them I was home in the evenings not mornings.

Well I got kicked out of my apartment and I was calling them to tell them to come get it but someone ended up stealing it so I told them the person who took it and tried to make a police report. come in to file it bt I wasn't in the…

Customer service is horrible at 5th at high way. Angie is very disrespectful and she’s going to loose a lot of customers with how loud and rude she is. She need to concentrate on learning English then being very rude to customers.

I was renting a washer dryer from yall and a queen bed and I got behind and even though I making payments as I could and I was trying. It was never good enough your people at the mineral wells tx store called a deadbeat and constantly called and harassed me for payments true iwas not giving them what they wanted but I was still paying and trying.

I know nothing will come of this complaint cause you will ask them they will deny everything and that will be that but I am making it just the same. But will say that your company has horrible customer service.

But yall have yall merchandise back so I never want here from your crappy company ever again. Sincerely Lajuana helms

The manager is very rood i.had to wait two weeks for them to change a tv that I have payed off now they want to charge me for a new tv I've never missed a payment I called the store and he practically said my husband and I was lying I had a 55 inch they didn't have it so they gave me a 75 inch and the manager told us we was ok since I finished paying the 55 inch

They want answer tou I have waited for going on four week to be called to take care of a nasty matter but want so my next step will be talking to a lawyer and taking them to court because I am not playing with them anymore so you dont want to get in touch with me then I will have to go in that way I dont want to you are pushing me that way now I have been a customer for years.

To treat me like a piece of trash you can throw away well no more. You had your 48 hour I am not waiting any longer

One of your guys came to my house knocking on my windows, doors and twisting my door knobs. That’s very unprofessionalism. You don’t go to someone’s house knocking on windows and twisting their door knobs. My step daughters are 8/9 years old and your guy scared the crap out of my girls.

They thought someone was breaking in. I hope you see this review and do something about it. And for future references I advise anyone not to rent from rent-a-center. They are very bias and discriminatory towards all customers.

55 for it I decided not to keep it and it was returned to them and I was told by the manager Craig at the 3801 route 9 south Rio grande NJ 08242 that I would receive a refund that was over 5 days ago. craig told me it would be and it is.

it days if you pay with a debit card or gift card or check or money order your money would be refunded as cash. This man Craig cursed me out and said the fucking refund is on my card my bank doesnt see it. thru my atty.

The manager Craig said he could give a fuck. I want my refund or I will sue and that store will be permanently shut down as there liars and nasty. 55. numberbid 609-427-2871

Someone at rent a center told someone I used to live with what is going on. I didn't have bedbugs when we moved into our apartment and now we are seeing them and someone at rent a center told that person what was going on. Rent a center is refusing to pay for the treatment.

I went online and purchased a used 12,000BTU Air conditioner. I got my confirmation receipt and was billed for my first week. I was told that it will be delivered in a few days, but when I called to confirm they told me that there is no record or that the air conditioner is broken? what is going on here? Don't your company guarantee each product with a receipt?

Order #01143437 Item # 9999210913861 Rental agreement #08249190875

I had order a electric bike it was delivered with a dead battery and does not charge. Called rent a center its been 7 days and no new bike even though they promised me. Nothing. I bought this to get back forth to work.

It's been a nightmare with your company's poor customer service and have not helped me at all

I have several items from rent a center and both bedroom sets are not able to be used due to being damaged, I contacted the store for replacement of both bed frames and they told me they can't replace items because there is no insurance on these items. I pay alot every month and will not continue to pay for items unable to use.

The store manager @ Alexandria.. Little River turnpike is RUDE & NASTY if I'm not mistaken her name is Marion. Her attitude SUCKS if nothing is done about her ATTITUDE & the way she SPEAKS to her EMPLOYEES in front of COSTUMERS I will file a lawsuit & make this go VIRAL!

They have had my PlayStation 5 for a month for repairs with no loner. And they're still trying to charge me for the d*** thing. I am about to shoot the s*** out of you guys. This is b*******I do not appreciate it.

Hopefully you guys take me Serious on this.... I don't know how they can expect me to pay for Something I haven't had for over a month. Not to mention. They have been late on everything. They have been supposed to deliver me.

And they have an excuse for everything. And terrys trying to tell me the insurance doesn't cover repairs so they Paid out of pocket which is grade a bullshit... what else do I pay benefits plus for

My mother passed away I returned the items in good condition, clean dusted vacuum. 00 back. people hang up on me. I'm owed this money Case #2019127 agreement #0816991535. Still no refund or response from District manager Rudy. I have been a good customer for years . Don't deserve this treatment. Need my money reissued.

I live on SS and been lied too and. Misinformed. Thank you , Sincerely Melissa Snider..

Poor service we rented a dryer was late by a week being delivered was trying to billing me before i got it then only hade it 5 days they billed me again them charged me a late fee not friendly at all poor service to say the least

I was renting from you guys in Arkadelphia AR and I got behind on my bill. I had talked to the manager and asked him to change my account to every to weeks instead of monthly. He said that he would. Well he didn’t.

Then I got behind even more, I even got a text from you guys saying that I could pay a certain amount and I would be fine. I was sick at the time. I called the store and the manger said no you can’t pay that amount, you have to pay what you owe or return merchandise.

So we returned the merchandise, but the put a red flag on my credit and now I can’t get anything anywhere. When I called them, they were rude about it and I asked for the gm’s number they gave it to me and said they would let him know that I was going to call him.

I have called three time’s with no call back. I…

I had used rent a center in the past and had a great experience so I decided to try a get a laptop this time but my experience was totally different, I applied online and was approved and done the down payment but after that it becomes a horrible experience...

I will not be put in a category that I know is a lie, apparently because of what other people have done I'm required to jump through hoops that I shouldn't.. I shouldn't need more information than what I did last time, I can get 2 vehicles and a storage building and not need hardly any information, but I was told I would need my nephews information just because I live on family property..

I don't like anyone that works in that store now all are rude and obnoxious!

I had a bed set and ps5 from RAC got behind on payments and with this economy who isn’t getting behind. Anyways they were suppose to come pick up merchandise, I had a family emergency and set everything outside for easy pick for them.

When I returned home I assumed the everything was picked up until my children and the babysitter told me about how they would bang on the door like they were trying to break it down and when the sitter and kids decided to leave the RAC drivers proceeded to chase them in and almost wrecking into them until the RAC employees decided to give up.

Now I don’t know when RAC started hiring “bounty hunters” to retrieve items but to put peoples life in jeopardy is absurd. Clearly someone must of thought the items were free and took them but at this point the level…

I have been a customer with them when they open the doors at Rocky Mount Va all the way up till now. Things happen and want good but I keep my mouth shut but I am know tired of throwing money away.

They had people at the beginning who said they would fix things and they lied and didn't fix the product or made it worse I had got several things like this or it would break down right after you paid it off. I let it go but at this point I can't I just lost over 2000 dollars on a computer and now more than that again.

But I am wondering my computer had to be fix several months ago and claim they fixed it. Find out they didn't and had to go back about month ago and was told it was my fault this time and have to pay for it well I wouldn't had to if the first computer didn't fry itself.

I would…

Rent a center in Cleveland Mississippi, this report is about the manager Crystal. I paid off 3 laptops and started a new order. The store continues to tell me the order was placed but I went several days without hearing from the store so I called and was told the order would be placed under following day.

I decided to add to the order from the website because the product I wanted was listed as online only. The same day I called the number for customer service to be sure the order went through, everything was great, the following day, June 22 crystal calls me going off on me for calling the online number to inquire about my order, being very rude and

disrespectful telling me she didn't appreciate me calling and reporting her, I tried to explain to her that I called to inquire about my…

I rented a bedroom Set May 8, 2023 at the Waldorf store. The furniture was used with visible chips on the dresser, headboard and night stand, but the rental was temporary for guest. I called and inquired about purchasing the furniture and manager posted amount for new furniture.

I asked if he could do anything with the price because that would determine if I purchased or asked if they picked up. My intent was not to continue to rent, The manager Damion did not call back, but my assumption was he was trying to lower the price he stated he would need to write a new contract, After the weekend passed.

I called back on Monday Damion was out but I spoke with Kayla. I explained my issue and she asked I send pictures of the furniture because in order to do a swap out I needed to show the…

The manager of rent-a-center in Everett Massachusetts (last name only caught to be Rosario) screamed at me, belittled me, and even dared me to call 1800 on him. I would like to be contacted by high management to further explain the situation. I have always made my payments on time.

Shelby at the location in Vidalia Georgia is awful and she doesn’t know how to speak to her customers, I was late on my first payment due to being in the hospital because of health issues, she wasn’t understanding of my situation at all and acted as if she didn’t care, my next payment was due on June 10th 2023 and she called me early that morning harassing me about making my payment, I explained to her that I had until closing that day to make my payment and

she went on to say because of your payment history it has to be this and that, I lost my previous job due to having to be out so much due to my health issues and I just started a new one that doesn’t do direct deposit, we’re paid on a paper check so therefore I can’t do auto pay at this time, someone needs to talk to her and

get her…

JOSH THE MANAGER AT POCATELLO! SELLING BROKEN OR INCOMPLETE MERCHANDISE FOR 10× THE RETAIL PRICE! SELLS PHONES WITHOUT CHARGERS, GAME SYSTEMS WITHOUT PARTS THAT ARE REQUIRED! FIRE HIM! FIRE THE WHOLE STORE HE HAS ALLOWED EMPLOYEES TO HARASS CUSTOMERS AND TALK TO THEM LIKE SHIT!

I had a payment due on my account I was past you and one of the gentleman from the store called supposedly he’s the credit manager, and he called me as the store manager and said that no, he doesn’t deal with people that basically take and put their employees and jobs at risk and people like me who lie and cause a bunch of drama for his employees doesn’t like that and

he shouldn’t be wanting to have to run around and chase me to find my payment and not only that but you just got paid and so where did all your money go? For one that’s not his damn business even to ask me that and for to the way he talk to me in the text messages was very unprofessional and I try to make arrangements but

you know what if they are not willing to settle and help me with my account that I am I supposed to…

also if they knew this then…

The customer service was poor, manager Cassidy was rude, inaccurate,and not truthful. They have lied to me, overcharge my account, mixed up another person's account with mine. The location is in Houston, TX. on Mykaw road. I have asked for the furniture to be picked up 3 or 4 times.

I contacted the corporate office but felt my concerns and issues will be dismissed. I would not recommend Rent-A-Center to anyone.

The manager at the rent a center in sterling,Colorado refuses to rent to me I had some stuff through them and fell on hard times so sent it back always made my payments I got 300 something in store credit and was told I couldn't use it I paid off my family's stuff and we are now done with ever getting anything through them the harness and threaten people and now I have instore credit I can't even use I feel it should be refunded to me since I can't and

won't use it in a place that don't care for their customers and only care for money

I was renting a computer from you guys I didn't even have it a week and my car was broke. Into and the computer was stolen I informed my local RAC of this and the girl in talked to started accusing me of selling the item when I have a police report I sent to you guys calling pawn shops and

telling them I am selling RAC property which indid not and the store is still callinge making threats to me I have contacted the atty general office already filed a consumer complaint and am going to file harassment charges if f the store keeps calling me

On this past Friday I opened a account because your ad states first week a Dollar and same day delivery I was approved and time to set a delivery appointment and I'm told it will be 2 weeks I said your ad states same day delivery I would of been fine with a day or two later but a week or two later I'm paying for something I haven't even received and

then I'm told I was speaking to store manager and I would be contacted right back week end goes by Monday goes by Today I called a different person says he is store manager he tells me I have to redo everything cuz the other person lost it and gets back to delivery again now it's gonna be another week and when I ask for a refund BECAUSE you don't stand behind your ads I'm told it's ONLY a Dollar like I said to that man I'm on disability and…

I moved to a new apartment and rent a center moved my washer and dryer to the new apartment. The guys used my washer lid to move it around which broke the hinges. I tried contacting the store to have it replaced. My last payment was going to be processed within the next day or two. They wouldn’t answer the phone. Finally they answered and said they knew I was repeatedly calling all day and that I had to call back in a week because they were busy. I called back and they said they have someone come out to look at it. Never did. I called and they said there was never anyone scheduled to come out and no note. They forwarded my pictures to warranty services which got denied. It’s their fault my washer is broken. They need to fix it. The glass is popping out of the lid because of it.

Washer…

I have been being harrased constantly and multiple times, threatened, and experienced extremely poor professionalism and communication from your Aurora, Colorado branch located on E. COLFAX AVE. I have plenty of screen shots and records of phone calls. They call at least five times in a row.

They call multiple times from their personal phones. Theyve texted me extremely rude and threatening messages from their personal phones. I have made almost all of my payments early except one. I communicated it would be paid in full tomorrow, Friday, which is when they said it could be paid, but then because of the lack of communication amongst the staff, I continue to get threatened and harrassed. Im highly upset.

Im spending a lot of money with your company to be treated like theyre doing me a…

On May 2, 2023, i ordered a refrigerator online and that evening, the store representative, Jackie, contacted me to tell me they had a "used," refrigerator. " I tried calling the store back, but Jackie would not answer the telephone, so i drove to the store to ask for a refund.

" I couldn't believe her response and retorted, "Excuse you" and told her i was going to contact headquarters and she told me that was fine. Although Jackie claimed she had refunded my payment for initiating the contract, she had not and she deliberatly did not finalize the transaction to refund my payment.

I have called The headquarters two times, yet my issue is not resolved. Such poor customer service for a customer who has been a customer for years, yet they condone this treatment.

On April or march I look online and saw a sectional that said description good was use but in three months same as cash was 500 so I agree on that one it was in el centro i pay my first payment and then I call the store cause they where taking about a week already so the lady said oh we will deliver on Fri so yes they deliver and upon my deliver they scratch the sofa and

blame it on the size of the door way so I made my initial payment on 4/29/23 for 77 and when I check on 5/2/23 the whole agreement had change so I called and spoke to the delivery guy and he then transferred me to Luis store manager he said they took a new set cause the one I had pick online was in terrible condition so

I said and no one let me know so they took it upon them selfs on decided what was best for the client…