I am 64,disabled and do fall at times. I fell into my 55 inch TV, busted to hell does not work, cannot see. I have insurance. I still owe $300 to pay off. All I wanted was another 55 inch TV to replace it with, nope they wanted the rest of TV payment and I could buy a 65 inch tv.
That is no way to treat a person. I can't buy 2 TVs and one is no good. Someone better make me happy.
therefore the washer could not be installed or tested to ascertain if it even worked. That tried my patience BUT I WENT AND PAID 30 DOLLARS FOR A HOSE AND THE WASHER DIDNT EVEN WORK. I called management and the units were picked up the 21st after the men tested the washer it did not work.
When i called the manager she tried to infer that the washer worked when it arrived in the store . it wasnt credible. I asked for a refund and was told i would have it in a weeks time .
I called the manager and she stated she cou;ld not see that i had ever been charged i had to provide my bank statement to show proof of payment, or that i or she had to speak with the area manager. The units were picked up the 21st of the past month and the money was requested by rent a center 3 days later on the 24th.…
Only reduces balance by less than half payment made
I have been charged a 2-week payment, multiple times, on my unemployment credit card in which I never authorized them to use as a reoccuring payment. I have had my laptop paid off and was even given the courtesy call to see if I want anything else.
For a second I was interested in the Nintendo switch but then I said no but I am still being charged. They are taking payments off my credit card and I never authorized it at all especially when I'm done with my contract
Canceled rental agreement because service is poor, customer service people are rude, and the sofas are not of a quality that I would pay an additional $700 to purchase.
Today, when picked up, there was a 3 inch tear between a cushion and the back of a sofa. Normal wear and tear on cheap merchandise. The mover pointed it out, asked how it happened...none of his business, but I told him.
Then, outside, he wanted to talk about it again, told me I'd be charged and I told him again, I've more than paid for it. It will cost you, RAC, 20 dollars to repair it...get over it.
The second man, an African-American started running his mouth. I said that's enough, I already contacted corporate once today to complain. He said, "Well you can call and complain again!" "I'll complain about you, bitch."
I…
I called the Saturday before July 1 when rent was due. On hold 14 minutes. Hung up. Called the following Monday, they didn't answer the phone at all. Called back after they called me when rent was late. Arranged pick up for today, July 10 (!) and I'm expecting them to show up!
Got another call, they wanted to know why I didn't pay the rent on time. I told them why...I have an appt for it to be picked up. He put me on hold. I hung up.
I don't have time to be on the phone, fixing their mistakes. Now, they are calling me again. I called back....no answer whatsoever.
It needs to be picked up today or I can put it out in the driveway...not my property, not my problem. I'm a 30 year customer....refriges, tv, washer dryer sets, etc. Since I moved to this area....worst customer service,…
I applied on line picked out my item paid my one week rent. Called the store closet to me like the four times and no one returned my calls. I go to the store that’s second closest to fill out the rest of the paperwork and be told there are no item anywhere.....
why advertise them if I can’t get one. Totally unprofessional. Going to Aaron’s
Rent a Center location: 4434 Bee Ridge Rd Sarasota Fl. I ordered a bedroom set 3 weeks ago. I was told I would get it within 5 days, no longer than two weeks. The store associates and manager have given me the run around.
I honestly don’t think they had even placed an order. So instead, I found a different bedroom set that was in store and the staff said they would deliver it. It has been three days and I have called 3 times and they keep changing the delivery day/time.
They have constantly Horace me telling me many different lies. Today they sent a young boy who forced his way into my secured building then physically assaulted me. Then threaten to call police. I called store the manager refused to talk to me and wouldn’t give me corporate office information.
I HAVE BEEN CALLING AND CALLING AND CAN'T GET HELP WITH MY WAIVER FROM STORE 1618 IN POCOMOKE CITY I HAVE A GREAT CUSTOMER TO RENT A CENTER UP UNTIL 3/23/20 OUT OF WORK FOR COVIB 19 I PUT WAIVER PAPERWORK IN BY FAX I WAS TOLD BECAUSE I DIDN'T DO IT IN STORE THE MANAGER SAID SHE NOT Going to Help and my Account Was Up to Date I called the complaint Line and the Said Someone call me that hasn't happen and am being harassment my the store to pickup my things I need help that why I pay for the benefit program
myself or someone has been in contact with rent a center because I was admitted into the hospital in a differant town due to having stage 2 brest cancer and I could not get in to make my payment. A emplyee by the name of Char called my phone and left a message stateing that i was lieing about being in the hospital and stated she was tired of playing phone tag and she wanted my payment.
My husband then called the very next day and spoke with someone else and told them to make arraingment to come get the stuff but the lady Char has kept calling my phone I will not rent anything ffrom that company any more to have to deal with rude people like that. If I could get someone from corp to call me back on this matter at 404-453-6887
Customer service is horrible... Poor management!!
I'm in and out of town my husband is not in good health I have epilepsy. Had a bad seziure last night and I kno I'm behind but like always I might get behind but I make dang sure we get caught up our account has been hacked 2 times still waiting on the investigator to do there job but
I know they have to do there job but they need to understand that I will pay and stop calling and harnessing my family I can make people that has no temptations has no heart or understanding it will be paid at this moment I was admeditted to the hospital in Tennessee this is getting old and I'm sick of it If people in the stephenville office does not stop they can get the crap and I personally know high class people and I will file a complaint all I want to do is get it caught up and
I need to know the pay…
I think it is extremely unsettling that rent a center has to call the local police department for a civil standby on order to pick up products from my home. I have spent thousands in their store in the last 2 years.
Rent a center has lost a faithful customer. The emotional damage that was done to my children by having 2 police officers in my home to get a washer and dryer is unforgivable. I will be looking into legal action for harassment and undue emotional abuse caused by this company.
I'd give zero stars if I could. Employee at the Steubenville Ohio branch named Derick is very arrogant and rude. Took a payment by phone from me and set an agreement for the remaining balance then calls me 5 times within 24 hours about the past due!
Then starts trying to over talk me then cusses at me! Yes I was cursing but I have the right be irate considering the harrassment I'm recieving! Seriously contemplating calling an attorney and the BBB
I have a washer and dryer from rentacenter of which the washer was purchased by me. I lost my job and instead of the store on Flatbush honoring the the unemployment clause in my contract which i pay benefit plus every month for the employees call come to my home and
leave flyers with my name on them 20-30 stuck in my door, a trail leading from my apartment in the elevator down the walkway around a bend all with my name on them, hes done this twice, once when i wasn't home and again after speaking with him.
I spoke with an employee explained my situation about the lost of employment said i would like to fill out the paperwork to waive payment for four months, as stated on the contract. He said he was coming to pick up my dryer i said that's not what the contract says he said i was in…
Afternoon,
My name is Riley Reijnaert and I was attempting to change the account under Delilah Perez for some couches over to my name. I went in on OCT 1st, 2019 to fill out the application paperwork with an associate named Rogelio at your George Dieter location in El Paso Texas, I also made a payment on the same day and he said he would get everything situated and call me when it was ready to go.
Fast forward three weeks now, and I am being told the couches are going to be picked up and Rogelio never called me back or made the appropriate arrangements with the account, which also included that I was going to pay the full monthly bill on the 1st of each month due to my retirement being direct deposited those days.
I got into it with an associate at that same location saying they had no…
Dishonest about the requirements and do not tell you what you need when going there. They assume you qualified signed a contract and pay then they lie to you. And u get your money back after dishonesty.
So I was in traffic and was at a stop light and smelled marijuana. I looked around and saw a cloud of smoke come from the passenger side of the rent a center truck. As I proceeded forward and came to another stop I was able to pull up on the side of of truck and saw a Caucasian male with glasses coughing and smoking marijuana from a silver metal object.
Once he saw me looking he tried to hide it but i had already seen it. He then proceeded to light a cigarette holding the cigarette out the window with the ash from cigarette flying thru my window! I'm not the smartest girl in the world but I know for a fact smoking while driving is not legal and I'm pretty sure goes against company policy. Very unprofessional and dangerous.
I wasn't able to get a good look at the driver all I know is he…
Ok just got home and was told this Rent-A-Center guy knocked on my kids mom door. He's the same guy who sexually harrassed and talked down to me, while I was caught up with them. He told talked downed to me in front of my boys and their mom about how he has 5 jobs and still does better then me.
He also said if it was up to him he wouldn't let us rent from them because we dont deserve to have are stuff. When he came by today he told the neighbor all of are personal business pertaing to Rent-A-Center.
While we were at Walmart he showed my kids mom nude pictures of different women and it really creeped her and made her very uncomfortable. I politely ask him to stop and I took her and kids to finish up are shopping but he insisted on following us threw out Walmart and make snide remarks…
I am writing as i go to a rent a center in farmington maine. I have a washer and dryer set. I only been late a couple of times but recently the last few payments the store is calling me on the day my payment is due.
I am not late ... I either pay in the morning or towards end of the day but they start calling like 11am and call like 2 times. Why. This is harassment. I can not remember the store number but its located next to the hannaford in farmington maine.
I think something should be done. They want to keep calling about the payment i understand when someone is late but i am not technically. If something isnt to be done i will take this to the BBB. I feel this is harassment from your company.
Please someone higher then a customer service needs to contact me . 207 779 7963
manager whom I dont appreciate that from, all tou do is get treated like crap when you paid for it and your child needs to do summer work SORRY I WANTED MY DEVICE I PAID FOR FOR TWO WEEKS SO MY CHILD CAN DO SUMMER WORK ON. they need to fix the warwick ri airport plaza store because it went downhill!
Not cool I want my money back asap I dont need rude obnoxious people yelling at me I'll go to best buy and not worry.
Worst experience ever out of 15 yrs of renting or leasing anything RENT A CENTER in Hammond is giving me hell and threatens me everyday because Lamont messed up paper work on leasing a refrigerator and stove. Now i did everything over the phone on the 19th of June made the payment to hold appliance because he said Lamont if i made payment no one would be able to buy in the store.
00 than i told him i wanted it delivered on the 28th of June and that was that i heard nothing else from them. Come delivery day they came and put the appliances by my door and left literally from there all hell broke out i was mad about that im a single mother and
small body how im i supposed to get it out the hallway so i had to pay some young man to do it for me. Now on the 1st of July Lamont and Denita the…
Yes i would like to make a complaint about a manager at the meadville rent a center i called in to the rente a center because i was going to be late on my payment and the manager told me that they dont need our late paymenta bwcause thwy make enough money so i have to get on track
Mike from rent a center located at Clifton nj this manager he's very disrespectful person rude , he think he had the right always over the phone . without any experience talking over the phone with a customer service. Rent a center need people with experience to work there not animal like mike .
The manger at Fallon rent a center is a total dick he harasses people when there at there jobs. I am a young girl that made some mistakes but he doesn't have to go to my work and brother me.
They go above and beyond to threaten and harrass you, looking in windows or doors when you could be undressed is absolutely uncalled for and unprofessional. That alone could have them arrested and if it happens again, it will. They are more than inappropriate and no other company does this.
I see why all over the internet this company is bashed. Frankford Avenue rent a center in Pennsylvania is absolutely unprofessional and disgusting. They have no limits
I go through summerville Georgia rent a center and have been with them since November and I pay weekly. I have had some major family issues and changes happen and the manager Richard that was there was so understanding and I would just double up on payments because I have kids and need a bed and washer and dryer which are almost paid off.
Well I recently owe 145 and can pay next week so I called to touch base like always and Richard is no longer there and some women the new manager told me no they have to take the products back she called everyone on my application how embarrassing!! I recently found out my illness is back and have to travel back to my home state where my dr is.
And this women would not even give me a chance to talk to her and explain what was going on. So now not only…
The employees at the location were rude and unprofessional and not do any checks or anything got my phone number wrong then when I get ahold of them they lie to me and tell me that non of the numbers I put down were good when they spoke to one of the people I put down and then want to threaten me never will do business here again. If I could give a negative ratting I would
Rented a self rising reclimer. Was delivered last month but had no power cord. Was told by manager he had to order one. After repeated calls to them still no power cord. Today they called for payment. Was told cord came in weeks ago and some be one will be by at 1 pm Now after 4amd still no cord
00 but it needed to be cleaned. The cleaners were coming the next day to clean the furniture, so I put down my 94 dollar payment and made the delivery date for Monday April 29th between 4 and 6pm. I called the store on Monday to confirm that they were still bringing my furniture and they told me no, I wasn't on the schedule, and I would have to wait another 4 days for it to be delivered and
if I wanted it before then, I was to get a pick up truck and come and get it ourselves. Needless to say we were very angry, we were promised one thing and it didn't happen and then told to come get it ourselves.
I'm sorry but I went back to that store and got my deposit back and the store manager didn't even try to make things right. I will never deal with Rent a Center again and I will tell my…
The Rent a Center in Soldotna is a JOKE!! ) My nightmare with this company began at the end of August/beginning of September of 2018. " REALLY??? This is how you do business? " AGAIN REALLY?? No one EVER told me they couldn't do it. REALLY SHADY people.
TERRIBLE business practices and I've been a great customer-never late on ANYTHING. CIAO RAC! JUST AWFUL! BUYER BEWARE!! STAY AS FAR AWAY AS YOU CAN!!!!! If I could give ONE MILLION PLUS NEGATIVE STARS I WOULD!!!!!
I rented to products from your Owensboro KY store. I have been harrsed. I rented years ago I will never ever rent from your company again!!!!!
I rent from rent a center at 3021 Waughtown Street. Winston Salem NC I will be filing harassment charges against Tonya. She has been told numerous times to NOT disrespect my home and my work. I did not give any permission for me to be called 15 times at my JOB.
She also, continues to harass me at my home coming over 3 times in one day. Ringing on my door bell for over 10-15 minutes. All is recorded on surveillance camera at my home. This is unacceptable and if she comes over to my home I will contact the POLICE to have her removed from my property.
This is not business this is harassment and especially when I been a customer over a year. Then i have to pay for the washer and dryer which was not the set I agreed to purchase as they have not returned my dryer back to me.
I was sick last…
there are two people at rent a center that work there that has sticky fingers .they ask if they can use the rest room then take things like medicine. do they do a back ground check on these people !! who ever reads this and thinking about renting from them DON,T LET THEM USE YOUR REST ROOM.THEY ARE THIEVE'S
I have been a customer with Rent-A-Center since 2013, I have a medical condition in which I have to have blood transfusions throughout the year. I have never experienced so much unprofessionalism as I have in the past two weeks.
Firstly, I entered the store to make my two week payment with my credit card about two weeks ago, the payment with through with my bank, but there was a glitch in rent a center's computer system which showed that it did not go through on Rent-A-Center's computer system. The current manager there told me that it will show up in their system in 2-3 business days and told me that they have had that issue with their computer system in the past.
However, I received a phone call from one of the staff members "Trenika" (a caramel complected middle aged female who was…
Complaint from the only RAC store in Hagerstown, MD. My account is only a few days away from being paid in full and we receive a harassing call stating that they want to come pick up the furniture because we are 10 days late. This was less than horrible customer service - there was not a question (or offer) of a minimum amount we could possibly pay to get us to my pay date (11/27) and we have been with this store for over 18 months and they have always worked with us...why could they not have offered an EXTENSION this last time SINCE we are about to pay our account off???
The manager there her name is ASHLEY and her whole team is extremely RUDE, UNPROFESSIONAL, and NON-CUSTOMER SERVICE minded. I will also file a formal complaint with the headquarters office as promised because we have…
well 6:30 comes around still no show and no phone call from them so i called back he was talking about waiting til monday for my fireplace we told him no we would not wait til monday cause we been sitting here all this time waiting on our delivery now he saying monday. So went went and get a refund on it no apologies about it or anything they always saying same day delivery what a lie that is.
They are the most rude deplorable people I have ever dealt with. I am behind a few weeks and they are calling me ten times per day, beat on my door and threaten me. I have all messages taped. If they come to my home again I will be calling the police and sue the hell out of you
I called less then 48 hours ago, to make a complaint against Aaron's in Lewiston, Idaho. (Reference # 0277260) Still have not heard anything! I am tired of the harassment, the threats and the stalking. I do not see where that it is all right to follow me around in a store and come up to me & start threating me, the worker was not in uniform she was in her street clothes and
with her child ( unprofessional) the manager at the store let her do it and letting her stalk me. Even when I talk to them they still call people they do not communicate or even look in the computer. I am tired of this !!!!!
Tell them not to come around and consider everything paid off. I AM TIRED OF THERE BULLSHIT AND THREATS, HARASSMENT,STALKING
There were bed bugs in my furniture. I’m very upset. I never experienced anything like this. I ordered furniture that came from fairness hills store n delivered my the north olden ave store I am very mad I have to still pay for furniture that wasn’t my fault at all.
I should not be responsible. I have to clean n exterminate my whole house I will never get anything from rent a center ever again I am very I unsatisfied this is terrible service... I need to file a claim
We got a check for $559.00 towards our items and it said we could use towards our monthly rent got a little behind and our store won't let us use it they want to take our stuff I want it fixed now
I was just told by an attorney that the Liability Waiver Protection I have been paying for on my agreements for years is NOT mandatory. I was told that it is optional. I had questioned it when I saw it on my online account.
This was NEVER on a receipt that I received through the store. I have paid this "optional and completely bogus extra charge" for years. I was misled and this practice is shady. Is this an issue that the Attorneys ey General's office should be aware of??!!
I NEVER ever even used this feaudulant insurance and I want compensation!!
I have had several issues with my current lease contract at the Gloucester, VA store with the employees there. I have several accounts with this store throughout the past 5-6 years even before it became rent a center. But the employees there now are very rude aggressive and almost harrassing intentionaly to the point I feel I'm being harrassed.
I know other people that have accounts with RAC and they have never had these people call them several times a day each and every day to include the day the payment is due. This is the second time with my current rental aggreement that I have been late on making my payment.
The last time the employees called my work number every 1-2 hours on the day the payment was due????? I wasn't even late yet. That day i called the store and spoke with one of…
Your manager Brandon is rude obnoxious and a smart alec he does not need to be in the manager's position he acts like a spoiled child and he arrest is the customer he said that if he was not going to let me use my coupon I got because it would give him a headache so I'm riding and trying to call to get you guys to look at it and please help me to get it and be able to use it because I need the washer and
dryer I have in stage kidney failure and I'm terminal so could you please get in touch with help me to explain to him again
They are planning to take my frig, they already took my tv which was almost paid off. They called 3 or more times a day. And they never had me sign any agreement on both things so how can they do what they did.
We recently moved to the Bithlo area in Orlando, FL. I was in desperate need of a washer and dryer. So my husband and I decided to go to RAC. We ha e been customers off and on for years.
The store located near 32820 has been the worst experience. It took them 2 hours to get us verified and signed up ive never waited longer than a half hour.
Also our washer was not working correctly so they scheduled to come pick it up and give us a replacement and they did not show up at the time the set up and did not call until an hour after the time they gave us. When my washer was ready they set an appointment with me last thursday between 4 and 6 to bring me my washer and they knew to contact my husband because i told them i was at work.
They never called him and they never showed up. But they sure…
My husband and I are very disgusted with Rent a center store number 02045 located in Albany Or. My husband and I have never dealt with a situation quite like this and we have rented from a previous store before in Portland.
The only one and true honest thing that I can say that they were very up front with right from the get go. Was that if we did decide to rent from them and we needed our machines serviced it could take them a week or so to get to us, to have our machines fixed so
they asked if that would be an issue with us wanting to rent from them and to us that wasn't an issue until we started to see their true colors.
First off they never once had mentioned their discount program benefits plus to us, or even asked us if we wanted to be signed up for the program. They just started…
Your location at 346 Fulton Ave, Hempstead, NY 11550, has proven to be thieves. 64, after making a payment. 00 (to round off the payment) which should have left a balance a little over $101. 00. So it appears that your staff has been trained to cheat senior citizens.
I want an immediate investigation before I make another payment.
I pay my bill every week. I might be a little late and Rent-A-Center customer service calls me 20 times from different numbers. They even called my friends and family for 40 dollars. Very disrespectful and nasty attitudes from all of them employees.
I will never rent from Rent-A-Center again let alone refer this company.