Rent-A-Center

79 for the past three months. He looked it over and said to me yes, it was an error on their past and I could pick up my reimbursement when I get there. I arrived around 10/15 or so and waited.

The gentleman at the register did all he was able to and assured me it will jus be a few minutes because Kaipo was doing an interview. The gentleman asked if I’d like to come back and I repeatly told him I can’t, so I waited.

Time was swiftly passing by and I had another appointment and I asked one last time how much longer do I have to wait. My patience was running out and needed to leave. I stood up and told the gentleman, forget it, I have to leave and I’m filing a complaint.

As I was walking out I heard Kaipo calling me, I couldn’t wait another minute and walked out the door. I always had to…

I am a former employee at store number 1994 I'm still waiting on my paycheck ! I'm tired of your employees from that store calling and harassing my family members ! I want my money or I will be contacting my lawyer!

The manager of the Amelia, Oh Rent-A-Center branch, Brandy Mills has repeatedly violated the Fair Debt Collection Practices Act (FDCPA) in Ohio by calling and texting me after store hours using her personal Facebook account and cell phone, making threats to have me arrested for theft, and has often used profane language and name calling while doing so.

All right my complaint was I rented a mini bike from the Rent-A-Center not knowing all the different sizes they only told me they had a 250 and a 350 well I'm a 6-ft guy and they should have let me know they had a 350 and it didn't and they should have also let me know they also had electronic other type of electronic bikes they didn't let me know that neither I would have never purchased them anybody she's not informing the customer of his full options and

then the bike that I got that I was buying was used and it was only on 80% when I got it it only lasted 20 minutes and it also wouldn't charge pass 59% and in between all these errors I would try to call in and correspond and they wouldn't answer my calls it's just bad business around the board

My son was wanting to get a nitro pro Accer gaming console and went online filled out the App and paid in advance as was requested by RAC. WELL HE CALLED BACK TO SET UP A DELIVERY TIME AND PLACE THATS WHEN HE WAS TOLD THAT THEY DIDN'T DELIVERY TO MY COUNTY ANYMORE WICH WE ARE 30MIN AWAY FROM THE STORE.

SONI GOT ON THE PHINEAS AND ASK WHY DIDN'T YOU SAY ANYTHING ABOUT THIS WHEN ALISA OR MELISSA CALLED TO GET THE MONEY AND CONFIRMED THAT THE CONSOLE HE WANTED WAS THERE IN STOCK. TO GET THIS CONSOLE WICH WE ARE ALMOST AN HOUR FROM THAT STORE. C .

1,000s OF DOLLARS THROUGH THE YEARA WITH THIS PARTICULAR STORE LOCATIONS. F@#$KING WITH SHE JUST HUNG UP THE PHONE. AND MY WIFE. THANK YOU MICHAEL

If I could give rent a center a negative number I would!!! Worst customer service ever .. the employees are rude they harass customers.. they text call your phone several times a day... Rent a center McKees rocks pa ..

m. m. and asked is the manager in she then say u the one called earlier and I said yes she then get smart and say I already told you whenever she get here she’s not scheduled to work today she coming in to accommodate y’all like that’s my problem to work out employee scheduling this is not time the first time she has gotten smart with me I said well no one told me yesterday I had to wait for a manager to get there and

if so why no one explained that yesterday she then continue to get smart a repeat the same thing I asked for a customer service complaint number and she calls it out real fast where I can’t understand it so I found be on line she didn’t stop there called my wife on her job and made her think I called up there being rude to her because I said I was gonna file a complaint on…

Ive bought many things at kingwood wv rac this time my balance was $316 i then paid $195 they raised my new balance to $565 which even at 50% interest it should have come down somenot gone up over $200 im reporting this to better business bureau

Id like to report an employee of rent a center. Theresa ann henry that works in the Huntsville texas store. Theresa is a convicted felon for robbery of a diamond shamrock store in grangerland texas. Theresa and her boyfriend rebeske robbed the store at knife point and stolo all money from the register and numerous items from the store.

Theresa and rebeske knocked the lady to the floor. Rent a center should not have an employee of a convicted felon. Theresa was that way then and is still the same person today. furniture from the store and takes the items to sale for her benefit.

She has numerous items in her home on kittys lane that she took from the store. Theresa also goes out of state and brings back atv's mortorcycles to sale for her benefit also. She is making rent a center look like…

I would like to report theresa ann henry. Works in the Huntsville texas store. I read all over that rent a center does not hire convicted felons. Well theresa ann henry is a convicted felon for robbery at the diamond shamrock in grangerland tx.

Theresa also takes items from the store. I dont know how but she sales store items for her benefit. I know of several items she sold to family members for cash money in her pocket. Tv's mattresses electronics etc. Ive complained about theresa several times and nothing takes place.

If rent a center can't resolve the problem and get rid of that thief then i will file a complaint against rent a center. Carajean myers henry got her hired at the huntsville store . no background check. She is best friends with theresa and is working with theresa to keep…

I rented a Samsung note 20 5g from your mineola Texas location. The lady there told me all their phones are unlocked and work with all carriers. All I had to do was put my sim card in . The RAC lady put my sim card in the phone and I was able to make a call but texting or emails would not work properly.

I contacted my carrier to advise the problem I was having with my new phone. They asked for my IMEI number and then said the phone was not compatable and would not get full functions usage. I used the phone couple days to see what functions were available, I could search the web, but was dropping calls and text messages wouldn't send at times.

I contacted RAC and advised and they told me to get a 5g sim card and it would work fine. Verizon send me a 5g card but nothing changed. I again…

m. which is a complete lie anyway they said they were going to schedule it for 1:00 to 3:00 today then a little bit ago I get a text from a person not from the store but I believe from the company stating that why am I doing weekly payments when I have down that I have a monthly income I stated that I also work part-time for my job myself and

I prefer weekly payments we discussed all of this The day i decided to rent it now he's wanting more information and want me to contact one of my clients to verify that I have some kind of weekly income I don't understand that because what makes any difference I still have verified income which I did and I think it's supposed to be my choice whether I have weekly bi-weekly or monthly now here it is 202 onday 3and they still havent delivered the tvand…

They are by far the worst company to ever do an agreement with! These fu***** weirdos will start HARASSING you if you miss 1 damn payment. Just 1! And they start blowing up your phone and even leaving a “we missed you” sign on your front door.

Like chill out I’m sorry that COVID is still happening and my hours are still cut short at my JOB! The f*** do you want me to do about it?? Rob a damn bank to pay y’all? Leave me tf alone and I’ll pay you when I am ABLE too!

Your store you have in Hendersonville nc is a joke I went and signed all papers and even set up direct pay with my credit card they said I was approved and I would have my article here this afternoon before closing well they haven’t called me yet but apparently they called my son and told him that I need a proof of my income I am self-employed and

I get paid cash as I clean homes I told the lady this when I chose to pick ran a center for an 89 inch flatscreen TV after all said and done she said I was approved now they say that I need a check stub or something I get paid cash as I stated to the lady which was no problem at the time I was signing papers or filling our file in my my debit card for direct pay and

all of a sudden it is a problem here it is 501 I still haven’t got my…

I had to put bricks under my bed just so it will hold up my mattress.

I arrived at plaza about 10am and parked where no cars were in the area. I came to do my nails which is next to one of your centers . no one has came out to move or park the van correctly .. POOR!!!

I just had ceramic coating done on my car as well. can't get through yo anyone proberly and poor service from within the stores.

I called my payment in trying to pay it off. I went over my limit si it wouldn't process. I said I would call back later. I am suspicious because someone charged my card at walmart. I talked to walmart and they said my card was used by a Terry Laws in Helena Arknasas.

I use the card at the west Helena rent a center. Not saying your store is guilty just looks suspicious. Walmart fruad department is handling it. The order had been cancelled. Would it be safer to make my payment on line?

Just wanted to make you aware of what happened to me. I will no longer be using that store.

Why is totaling soloing to pay my account off

I am still awaiting my 51.39 refund from January 2021

some one has open this account fraud gently using my name social security number, i never authorize for this account to be open and im trying to see what steps to i take to get this off my credit

I tested for covid and positive I told the people I wouldn’t be able to come in till I’m out quarantine. But they call my phone 3-4 times a day even back to back. I told them I’d make a payment when I can when I’m out quarantine. Very greedy for money.

They will call everyone on your contact list to get ahold of you. Pretty sad when they call them about 3-4 times a day as well. That would be in ALMA MICHIGAN

Im in Berlin, New Hampshire. The only Rent-A-Center up here, and the manager is a Mike. (I'm not sure of last name).

Has dealed me out a broken Tv Stand and couch. I'm concerned in the game he is trying to play. He told me he would order parts, and now here we are 2 1/2 weeks later, still no update. Im just paying good money for broken shit. I will have to make another complaint and include pictures, as of right now I'm not able to.

I was shown ZERO respect and I was talked to like someone who was begging for a product with no money! The caller was extremely rude!!!!! I was 2 weeks late on a product that I've had for 9 months.

I didn't get an apology, I may be returning this product,this is unacceptable!!!!!

I renting/buying a washing machine from a rent-a-center store in cleveland tn. I did the app on line, then completed the app by phone. At first, the guy that took my call was very pleasant and extremely helpful (or so I thought).

Even the delivery guys were great. The deal was finalized towards the middle of the month, so they prorated my initial payment at a very reasonable rate. I was pleased, to say the least. Then, I received an e-mail the beginning of this month (I am renting monthly).

Especially since I am disabled and my wife and I live off a meager ssdi payment each month. 98. Still, very reasonable and within my budget. Tightly, but doable. 98. I was shocked and furious. I immediately called the store and spoke with an employee that tried to explain the reason for this amount.…

I apply for credit with this company and I was denied and I asked why didn't get an answer I have purchased merchandise from this company before and I paid for it and now I can't get a reason why I was denied I was told I would get a letter it's have been about two months and I haven't received a yet. I just want to know the reason is that asking to much

I am not even a customer and I was just harrased and bullied into paying someone who wasn't even homes payment I am not happy at all I was in the shower and someone from rent a center was ringing my door bell contuisly at least 15 times and I answered and told them she wasn't home and I didn't appreciate the ringing then

40 min later he's shows back up with another truck and man and they proceed to harrass and intimidate me until I payed them 100 dollars on her account now this is billshit and I'm thinking about pressing charges.

I don't know to began I'm furious I rented a washer & dryer . from the Spring Valley store . couple months after having it I used it 2 maybe 3 times tops . Cause I found out I have stage 3 Lymphoma.

I called to have it returned . it took 3 months before I heard anything and made it clear I have no use and I don't wanna be charge . So I call and this incredibly RUDE RUDE ! Women named Ann.

( ANN ) Told me in exactly this term . And I quote . I NEED TO SIT MY ASS DOWN AND WAIT FOR THE DRIVER. and if that wasn't enough being weak. She said well. Drag it out side then .

and to add salt to my Injury. 00 dollars I called my bank and told them to close my account she WASN'T AUTHORIZED TO CHARGE MY ACCOUNT ZERO . My bank told me to relaxe that they will handle collecting the money that was…

Employee having sex with store manager during business hours

Made an "unauthorized charge" on April 30th, never credited/refunded monies for returned unused washer/dryer. I need my money returned ASAP it's RENT! I'm contacting my bank, attorney, and the BBB if issue is not rectified immediately! Rent A Ctr has NO CONTINUED OF MY CARD!!

Rented a Whirlpool stainless steel side by side a month ago. Upon delivery missing shelves, missing deli drawer, missing other pieces. Was told they would get them to us within a week. Still nothing! Still using old fridge in garage except using ice and water from new fridge.

At same time ordered stainless stove. No stove still, using bbq to cook. Never again!

I waited all day for a delivery the first couches where damaged and too big didn’t fit. They went told they got something new more expensive but it will fit and not damaged they came back the driver told me come see it cause it damaged I went down it was broken and

slice I sent them away I then ask for another that also was damaged I called the manger Angel frustrated and upset my time has been waisted he told me it’s not his fault then I ask for his DM Jeremy number and he refuse to give it to me told me it’s not his fault the items are damaged I ask for his titile and

he was the store manager very unprofessional rude no customer service

My 90 day cash option was on April 17 2021 Tried to make payment on website at 930 pm on website. Website was constantly buffering. Tried to call customer service but it was closed. Called the next day was told district manager would call me.

Called back customer service mon, tues, wed and Thursday and was told same thing district Mgr would call. No one called me. Called again Fri and wsx told the website iteied to use on April was no longer operable and that they have a new website.

they tried to help me but said thT my contract was locked out. Called customer service again on mon was given a ticket number and told district Mgr will call u.

Finally 630 pm that mon evening dust Mgr calls and tells me 120 days is up nothing she can do. She said I should hav pd it in the store.. I explain…

I paid to have furniture ordered back in February. Here it is almost the end of April going into May and I still have not received my furniture. What kind of company is this. What's crazy is y'all keep advertising the furniture that I have paid to have ordered but you can't get the furniture.

Rent-A-Center needs to get a new manufacturer company for their furniture.

Also stop advertising the damn furniture because y'all cannot get it. Makes no damn sense advertising furniture that y'all cannot even get to a customer...

On 10/11/2020 I rented a bedroom suite. The nightstand had some dings and the btm drawer was broke in half. I took pics and emailed it them immediately. They said the would replace the nightstand but here it is more than 6 months later and no replacement.

I asked them to give me a week free they said the would but all the did was let me skip a week. I wanted them to pay that week.

I have numerous complaints back in January I called Rent-A-Center to purchase a refrigerator I never got a call back I was constantly told they will call me back when I recall oh we don't have it so I moved on because I was going to purchase a dryer as well so I end up working with three other people they messed up my contract they never would call me I had to call them but

they were sure to tell me make sure you make a payment the contract is wrong it's supposed to be $100 and above off the contract a week free and I'm still paying which is only first payment the second payment is coming up on a wrong contract I called they never pick up the phone they have caller ID they're simply lazy I called to speak to a store manager he told me because I have a .. defected dryer that he would send…

Rent-A-Center of Hazard, Ky. They brought in cockroaches on us, never seen a single cockroach. They were not willing to help to pay for a treatment. their truck broke down in my driveway. We also had issues with the billing.

We purchased a $4,000 couch, was way ahead on payments. Then all of sudden we were 2 weeks from being considered late payments. 2 months in, we had it paid down to $1,500, just made a payment for 500$. Then was told after that payment that we had 2 weeks to pay if off or the bill goes up to $3,475.

luckily we had the money to pay it off then and there. We was totally shit on and probably destroyed our lifestyle. I may end taking them to court, gladly i got cameras up in my home and you can see the cockroaches crawling out of it just after dropping it off.

I purchased a smart TV brand new in box and I had a black line appear on it going up and down your Cleveland TN store location picked my TV up for repair and brought me a repo TV that they reposed the same day when I went to the store to make a payment on Saturday 4-10-21 they informed me my Tv could not be fixed and

the loner they brought me was to replace my TV i am very up set they also told me I could not have a new TV to replace mine I bought my TV new and i expect a new TV to replace the one I purchased new also the TV they brought for a loner still had the previous clients info in it if my TV is not replaced with a new TV instead of a used TV I will have to Proceed with getting a Lawyer I paid to much for my TV for it to be replaced with a used tv with someone else info in it

I got kicked out of my English class because it’s ONLINE and I was told after I waited at the store for two hours because they couldn’t get the laptop to even work that I would have my laptop later on that day which was Friday. It’s Monday & I’m still without a laptop.

Nothing can be done about my classes because I’m in the NURSING PROGRAM which lacks sympathy for situations like this. At this point RentaCenter in ROXBORO NC Will be known for its carelessness. Everybody in town already talks about how unprofessional they are.

If you don’t make a payment they call you 15 times but when you needs your products they lie.

Tried to pay off a television during business hours and was turned away

we had to return our new dryer a year ago they never got it fix and always came up with exercise as to why our dryer never got fix they gave us a old dryer with a dent in it thats not fair for the money we paid for the set now the dryer is not drying our the have to restart the dryer two to three times I am pretty sure they are aware but they do not care because they are looking out for interest of the company not the customers .

I lost my job due to covid-19 and I can barely pay my bills but I've spent over 1 thousand dollars on my bedroom set and I want to pay it off. I'm being harassed by rent a center on north nova rd in Holly hill, FL Please help me..

Rentacenter in Yelm,WA sold me a portable dishwasher. When I first ordered the dishwasher I had to wait about six months before the washer even came in. I was supposed get the dishwasher at a discount rate and I didn't see my discount that I noticed.

Also I have sent the dishwasher back five times and today once again it isn't working correctly. I've asked for a new dishwasher completely and was told that isn't an option. I'm now asking for my money back. I am completely done being patient and playing the game of fix and repair.

I've never been treated like this from Rentacenter but I'm pretty pissed off right now. If this doesn't get resolved through this letter. I will be writing the corporate office.

I have been ongoing with this rent a center since December. Have sent all my payments to them, and yet & still I go to the location & he prints off all the receipts, instead of looking at my payments from my BANK THAT SHOWS THE PYMNT WERE POSTED. Randy at store 03557 does not deserve to be a manager at all.

Leo at the cobleskill NY location. Is an aweful manager. the love seat broke. So now it's being replaced. Wich was fine. But now scheduling with them is a hassle. never received a phn call letting me know there driver called and it could not be delivered.

So now it was rescheduled for the next day between 2-4pm. Again no call I called at 3pm making sure they were still coming, I was told YES! so I called back and now I get told there one driver hurt there foot so the on driver will be solo and he can't deliver it.

So Leo asks if anyone can help I said my husband will. He explains to me he give me a month off my agreement for the hassle. I said fine but still rediculious. my husband pretty much moved it on his own while the driver stood there.

and Leo the manager has not returned my phn…

I have been waiting for a year for them to deliver my furniture each time they make an appointment they never show up.. they never call. The consumer service is absolutely atrocious I regret dealing with renta center the most horrible experience ever I will be posting this on all platforms about the service I’ve called, emailed, everything expect blowing smoke stacks just horrible 9544042679 someone please call me before this negative light goes on the news

they lied about who their district manager is, the store says it’s a guy named mike, the help center says it’s a lady named cindi, whom I’ve not in 4 complaints got to speak with. This has been an awful experience and I hope one day someone in this company can actually solve my issue.

Also I’m not sure if it’s ok or not for the store here in Lagrange Georgia to call you from their own person cell phones and threaten you? Please let me know

No delivery of my furniture as told I would be recieving and now they're not answering the phones for hours now. Well over 3.

I was told all weekend I would get delivery Monday. Monday came and I was still told it would be that day. Around closing I called and they told me it would be Tuesday after I have already missed a day of work because they told me Monday!

Everyone is unprofessional never once apologized or try to make it happen. All false advertisement.

Biggest number one complaint is the manager "Heather" at the Mocksville location. Zero customer service skills. Rude. Unorganized. Failure to even entertain sorting out the issue. Refusal to refund money requested for a weekly charge to my card that I had no knowledge of. Failure to provide my rental agreement signature for said charge (said it had been shredded). Said it was not her fault I didn't ask for the charge to be discontinued upon completion of rental agreement ( which was a moot point since I was not aware of said charge in the first place). Argued with me for 14 minutes and 31 seconds over refunding 32.00 for charges on an insurance program that I knew nothing about before hanging up on me.

Dear madame/sir,

This complaint comes before you today in regards to weekly charges to…

I have been dealing with rent a center for about 4-5 years with accounts with different locations. I currently have an account with the Augusta GA location located in wrightsboro rd. I have been having money issues and anytime I talk to someone on the phone they get hostile.

They recently contacted me via a customers personal phone and by text message. Then went to my and banged violently like police officers. The account is only $122 behind and doesn’t call for disturbing the peace in my complex. I can make a payment Thursday and the following weeks but they rather take actions into their own hands.

Not to mention next week would consider me a month behind. I’m not even there yet. It’s super unacceptable to constantly receive calls all day everyday especially after talking with someone.…