Rooms To Go

I am writing this complaint because you took away the Vegas white Bedroom set. I know that had to be one of your best sellers. I loved my Bedroom set so much that I bought the Queen size and the night stand as a set then went the next year and bought the dresser this year I wanted to upgrade to the King but guess what I couldn’t because your company took it away.

It was beautiful upscale and elegant. It gave Queen vibes and now your bedroom set you have now is garbage it doesn’t deliver any thing close to what the Vegas white gave. I am upset and disappointed. Rooms to go please do better and bring that bedroom set back

I am writing to express my deep dissatisfaction with the electric sofa-leather recliner I purchased just six months ago. The product has exhibited significant issues, and I am disappointed with its performance.

On January 16th, 2024 a Technician informed us that he needed to order the motor was out-and that he need it to go back and order a new motor and a new switch. I explained to him that this sofa I purchased from rooms to go six month ago and the reason was to help my husband to feel comfortable since he is a disabled veteran and needed to be comfortable. I also explained to him is just my husband and I in the house and we berly had use this sofa. Well now i added estress to my life as a customer/caregiver because he had to leave and I had to wait for someone to call me to let me…

00 on furniture at Rooms to Go. I have been waiting all day for my delivery. They have changed the time 3 times. After calling customer service (they are useless) I told them I wanted a manager to find out what has happened to our deliverey.

Kept me on hold for 45mins and said they could not find anyone and that the delivery has been delayed again!!! I asked for the ceo of rooms to go and they would not give me any information as to whom it was.

I found all the infomation on Mr. Seaman and will be writing to him. When I finally got some of my delivery the chairs were the wrong color, the dresser was coming apart at the top with a big crack in it, what else could go wrong! Very dissapointed with them.

Rinica is very unpleasant ACTED. RUDE WHEN I CALL ABOUT MY HUGE ORDER

My daughter had her sitter home with her special need child. She is a single parent who teaches school in North Carolina. I ordered her a couch and love seat, paid for set-up and delivery. The conversation between the driver and sitter ended with the items would remain in the box because things were not totally prepared for set-up.

I called and explained the situation and offered to pay for someone else to come and set-up furniture. They explained that was against policy. I had to return the furniture because my daughter didn’t have anyone to set it up.

Additionally, I ordered furniture for my home and together it was over $5,000. I am so disappointed that the company wouldn’t help even with me agreeing to pay for someone to set-up. I believe in rules, however there are circumstances…

Reference: Order Information: Ella Copeland Order # SE18388306EX 408 GREYSON CT, FAYETTEVILLE, NC, 28314

My wife and I purchased a bedroom set on July 2nd, 2023, for $2,8667.58 from Rooms To Go, located at 510 Cross Creek Mall A, Fayetteville, NC 28303. Our salesperson was Mr. Kenneth Pearson. We are regular customers at this store and Mr. Pearson has always been our sales representative. When we purchased the bedroom set Mr. Pearson informed us that it may take a while before they can deliver the furniture, he also stated that he would see if he could get it delivered sooner. A few days later I received a phone call from Mr. Pearson asking me if the 12th of July was a good day to deliver the furniture. I told him yes it was. The early delivery date arranged by Mr. Pearson is one of the…

Order Information: Ella Copeland Order # SE18388306EX 408 GREYSON CT, FAYETTEVILLE, NC, 28314

My wife and I purchased a bedroom set on July 2nd, 2023, for $2,8667.58 from Rooms To Go, located at 510 Cross Creek Mall A, Fayetteville, NC 28303. Our salesperson was Mr. Kenneth Pearson. We are regular customers at this store and Mr. Pearson has always been our sales representative. When we purchased the bedroom set Mr. Pearson informed us that it may take a while before they can deliver the furniture, he also stated that he would see if he could get it delivered sooner. A few days later I received a phone call from Mr. Pearson asking me if the 12th of July was a good day to deliver the furniture. I told him yes it was. The early delivery date arranged by Mr. Pearson is one of the many reasons…

We bought living room furniture in November of 2020 and the salesman told us that should anything go wrong with the furniture, it would not be repaired but instead it would be replaced. However, the repair man came out and said that he would have to order a new motor for one of the recliners and we would receive a call in 3-5 days. Today is the 5th business day and we have not received a phone call.

Thus, my wife called in and was told that the phone number on file is 504-296-0255, which was my work cell number. I have since retired and have a new number and the customer service lady that they cannot change the number and the repair man would be calling. Since I no longer have that phone, they will be calling no one and we are stuck until someone at Rooms to Go uses common sense. Can…

RTG in Dunn NC can’t get it together bc they are covering up for the infidelity of the married men working on third. JD and Hakeem are renting rooms in their names for the men on third to use so their spouses don’t catch them.

I wouldn’t buy furniture from this store bc the employees are sleeping with each other all over the place and nothing happens. I know for a fact Joshua Monk, third shift, JD and Hakeem have already been investigated for this and even though the case was proven after a complaint from Monica was made, nothing happened to any of these men and

they, along with many others, are doing this on company time. Taking extended breaks, as well as points being removed so employees can take additional unexcused time off with no repercussions. I bet if an audit took place, Monk…

I contacted the Round Rock, TX location and talked to Laura. She was EXTREMELY RUDE & UNPROFESSIONAL. She cut me off mid-sentence and told me "if you say so". I asked if I could speak with someone else as she was rude and she said there was no one else there.

I kindly asked if she was the only one in that big store so she transferred me to Jordan. Jordan said he couldn't assist with anything in reference to Laura as he wasn't there. They are both unprofessional.

I AM TRYING TO PURCHASE A MATTRESS AND HAVE IT DELIVERED BUT I WAS TOLD THAT THEY WOULD NOT TAKE THE OLD ONE AWAY BECAUSE IT HAS A STAIN ALTHOUGH I HAVE THE MATRESS COVERED WITH A MATTRESS COVER. I WAS HONEST ABOUT THE STAIN BUT ITS NOT VISIBLE. MY HUSBAND IS HANDICAP AND WE ARE SENIOR CITIZENS AND CANNOT MOVE THE MATRESS ON OUR OWN.

THANK YOU FOR YOUR HELP, WILLIE ADAMS 832 573 1324

Rooms to go and Guardian work together to scam customers each claiming that the other is responsible for the problem with the sofa but offering zero assistance with actually fixing defects or problems.

I bought a $2800 couch with an extended warranty in November 2022 and within weeks the couch look used / sloppy stuffing and just in poor condition but there was nothing that could be done. Then in a few months i start to notice loose threads on the couch. Within a few more weeks there are 4" - 8' rips in all of the seats where the fabric between the seams of the seat cushions has separated completely and you can see the interior cushion of the couch.

I filed a claim with guardian and the claim that they cover rips - except in the seam. Apparently they believe any rips on the part of the…

As requested by manager Levi I am sending my statement regarding the verbal incident that took place at your store located at Dadeland with your colleague manager Alan on July 30th, 2023, during the late afternoon right before closing the store. ” and proceeded with laughing then I heard immediately by another employee “Not that baby” referring to my daughter since she was crying non-stop.

I immediately told sales associate Carmen that I was uncomfortable and upset at him using my daughter to make jokes with his colleagues. Alan then proceeded to stand near me, and I went ahead and raised my displeasure at his joke about my daughter.

” and that I was making it a big deal. I proceeded to tell him that I came to the store to purchase furniture not to have him use my daughter as a topic of…

In 2018 we purchased 2 King Kingdown Geralyn Mattresses (buy one get one). The mattresses have a 10 year warranty. One of the mattresses side collapsed so we called customer service who sent out an inspector. The inspector confirmed that the mattress was defective and was under warranty.

The customer care representative called and advised us that the mattress we purchased was discontinued and we would need to "reselect" a mattress. I went to the store in Naples, FL and I asked the manager to replace the mattress with a comparable mattress .

Since the Kingsdown is not longer available they advised the warranty was not for a replacement and advised that he was only authorized to apply 1/2 the cost of the mattress we purchased. All I am asking is to replace the mattress with a comparable…

My fiancé and I went into your Augusta, Ga location (Bobby Jones Expressway) on Saturday, July 22, 2023. We had on tank tops, shorts, and slides, due to packing and cleaning all day. We went to look at furniture to furnish 4 bedrooms and 2 living rooms.

We walked around for 37 minutes without any associates speaking to us or offering any assistance. At one point, we even stood next to an associate who was wrapping up with another customer, and he walked past us as well.

As a district manager myself, I was very upset at the poor level of customer service we received. Especially when visiting this location to furnish a new home. My heart was set on a living room set that you all carry and it made since to just get all of our furniture from one place.

Now, I am looking for a completely…

The delivery guys who were supposed to deliver our 7 piece living room set thought it would be better that they drop the off the back of the truck instead of both assisting each other to lower it off. Then they thought one could push my sofa through my door without the help of the other guy and because of this almost ripped out my light hanging above my front door.

I had to ask the delivery to get help from his partner. Even the partner didn’t care about my light. He almost ripped it out also. ” I said, you know what, yes, then take it back because I’d rather have people who take care in their delivery service rather then a rushed, damaged job. ”

ALVIN HARRIS WAS EXTREMELY RUDE TO ME. Did not help with my problem at all. And should be fired. Would not help with refund/ shipping damage and hung up on me. Extremely unprofessional. DO NOT BUY FROM HERE.

Received a damaged dining table, filed a complaint, and was told by the tech that he would be back out with replacement slides for the drawers. Not hearing anything for a month I called again and was told that the tech said there was no issue with the table.

I was then told that they were ordering new drawers to be delivered and the tech would be out to install them. Now more than a month has passed and no drawers. I WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN.

If I could give less than one store for customer service, that’s what I would have chosen. But.. the service after the sale where warranty is concerned is not. I submitted a complaint around the first of the year for a torn piece of Upholstery and I did not happen in my possession.

It was underneath a slipcover. When I went to wash the slipcover, I noticed there was a large tear in the fabric of the sofa itself. ForTega. Sent someone to look at it and I have not heard from them since it has been more than six months.

I keep getting replies, saying they are still looking into it. Why did I pay for a warranty if they have to look into it? Very dissatisfied.

Rooms to Go canceled our delivery an hour and a half AFTER our delivery window passed. I am 8 months pregnant and got rid of furniture that we were replacing and I’m now extremely mad.

I purchased two reclining sofa from rooms to go. one sofa must be refurbished, within a year the USB and one side electric services stop working. the sofa leather started peeling on the same side. now same sofa on other side electric stop working.

Recliner will not go up and down. technician came and said the part has to be ordered. been over two weeks, no part, no technician, no respond and no correspondences from Rooms to go. Called to customer services and operator says the part may take over 90 days.

So how to use the sofa already paid off. It was not a cheap sofa either.

I came in to pay on my layaway the clerk informed me the layaway was canceled cause I didn’t make a payment on it. I explained to them I was tired of playing games with them about my layaway. So I asked for a refund.

That when Michelle Minor stood up and start talking to me telling me she was not giving a refund and I could get a store credit. I told her I didn’t want a store credit I wanted my money back cause every time I come to the store it always something with them then she start talking to me with a attitude so I asked could I speak to someone over her she said no.

She was the head then I told her it’s somebody over you could I get a name and number she told me no . They didn’t have time to talk to me then she said she would email them and tell them to call me.

I explained to…

Delivery guy was rude asked me what was wrong with the couch I told him? It was damaged? He said that's not good enough and so do you not know how to communicate I explained to him? The delivery team took photos and corporate is aware of the damage.

That's why you're here to deliver the new pieces. He said f*** this and he walks out of the His house

I purchased a sleeper couch from rooms to go almost a year ago. At that same time I also ordered 3 beds at the same . It took about 6 months for me to receive everything and that was fine.

First thing I received was my 10 yr old daughter's bed. We got rid of her old bed the day before her bed was delivered. They came to set up her bed and realized they did not have all the parts they needed to set her bed up.

We paid extra for this mind you. Long story short it took 2 more MONTHS for my daughters bed to assembled correctly. She was w/o a bed that whole time because of the ordering negligence on Rooms to go part!! Absolutely unacceptable....

Next the new couch I just purchased that was supposed to be very durable had a hole forming on it. They came looked it over and fixed the problem no…

I applied for the Synchrony Bank RTG card and was approved for my requested $5,000.00 on 4/27/23. On 4/28/23 I purchased my furniture online. I provided both my new RTC information and to pay the delivery and taxes I used my personal bank card. Looks great!

On 5/19/23 I logged into my bank account and realized that the entire purchase was made on my personal bank card. I am literally vomiting from this. This is my rent money and it was just spent to pay cash for the furniture that I just got approved for credit to buy. I called "Customer Service" and begged them to please refund my personal bank card for the difference of the taxes, fees and delivery and transfer it to the Synchrony bank RTG card. Afterall, that is why I applied for it. They told me it was impossible and to call Synchrony…

I bought a reclining chair. Chair wouldn't recline back. Service guy came out and put new hardware in it. I still can't get the chair to recline back. When the service guy tried it out it made a loud pop and chair went crooked. Very poor quality furniture.

We ordered 4 pieces of furniture from Rooms To Go. On the day of the delivery we noticed 3 of the 4 items were badly damaged. The delivery man noted the damage and left.

One of the items, a large console, was from Vendor direct. After nearly a month of us going back and forth with Rooms to Go, Vendor direct is asking us to prove they delivered the items for us and have asked for an invoice slip to prove they delivered. So, in a nut shell, if we didn't prove to them that they delivered the items, we wouldn't be entitled to a return the item or a refund.

It's not our responsibility to prove that an item was delivered. Vendor Direct should look at our order number and retrieve the invoice slip.

I originally ordered my stuff at the beginning of march. It was delivered on march 14th. My sectional was set together and my futon had scratches on it and the guy who delivered stated that he would order me a new one and I would hear from them about the delivery.

And I didn’t have them set up the futon since it would have to be disassembled whe the new piece came in and I didn’t want to make people do extra work. A week goes by and I don’t hear anything so I call.

The girl apologized and said the delivery guy notated it but they can’t order the piece. My father was coming into town and that’s why I ordered the futon. So she told me she would get it delivered on the 22nd or 23rd and that she would call be back that afternoon …i never got a call back.

So the next day I call back as my…

It began with sales associate walking away and disappearing more than once. Then we were told we would receive one of the sofas on 4/7/23. And the rest on 4/29/23. When we got home 10minutes later we realized it all showed 4/29/23.

I called the sales associate TJ and he stated he would fix it right away. When we did not receive a call to schedule the delivery. I called customer service and was informed that no everything was scheduled for the 29th.

I called back the store in which I purchased the furniture and the person answering the phone was polite but however, I felt was blowing me off. She then handed me over to a manager that said the best I could do is 13 April 2023 for the sofa.

I have never had such bad service from Rooms To Go and I have bought a lot of furniture from rooms to…

Poor quality and warranty is a SCAM! I purchased 2 "top grain leather" eric church sofas in mid July of 2021 for $3,100 and with minimal use of an hour or less per day they are already falling apart. The leather is cracked and discolored in the main seating area's, the once beautiful stitch work is coming undone in multiple areas and the manual recliners regularly get jammed.

The salesman at this place push the Fortegra 3 year extended warranty at time of purchase by telling the customer's it will cover everything under the sun from cracking and peeling etc however when I called to file a claim they tell me to read the fine print because the leather defects and stitchwork are not covered and only the reclining issue would be serviceable under warranty.

I have had furniture with…

Several years ago I purchased two sofas from Rooms to Go. The salesman tried his best to make us buy the insurance, which we refused. After the paperwork was done and we were on our way home, I saw he sneakly added the insurance back on my order.

I went to Customer Service to get it removed and they told me that I would have to wait until they were delivering the sofas and to tell the movers that I refused the order. Then we would have to go through this again.

So I justs let it go and paid for it.. About a month or two went by and the cushion of one of the sofas began to rip apart from the seam. I called RTG back and they quickly told me that this type of complaint was not covered under the warranty.

I was so angry that we had some words before he said he would mail us a cover to replace…

I posted a complaint . Reguarding an order. They did not resolve the issue to the problem. Yet marked it as resolved. They do not care about providing customer service. The entire time they quote policies over and over. It's like a recorded message that they just parrot back at you.

They only want your money. Would not recommend rooms to go. Lost long time customer..

2nd Purchase of king size mattress pillow top SERIAL # 0200000364868200

Date on mattress label: 7-6-20 Model 1304

I’ve tried to return the mattress, but I can’t travel all the way to Miami, I’ve already did that the first time I had the problem. your staff has measured and taken pictures and noted the mattress is defective. I need to return or exchange but i cannot travel to Miami i recently had back surgery and have had several deaths in the family, I was told to go to Miami and return it, this was quite some time ago. I believe the case # is 25320107. I cannot tolerate this sunken mattress anymore. I have never had issues with your company only the mattress. I have purchased furniture for the entire house (2) homes. please help me.

Nancy Flores 954-253-3220

I bought one sofa set in November they delivered to wring person then went back again in January they told me to call back on Monday I am trying to call them so many times they put me on hold no kind of help we getting

And don't want to held accountable for the furniture that's in my house because it was not correct~ This is truly unacceptable and certainly unprofessional to ignore completely maybe some additional training could help with customer service I really think its rude to not follow through with your customer to see if everything was according to what you purchased I need someone to acknowledge me like they did when I came in the building to purchase the furniture, even tried to speak with the store manager and

he(Michael Hall) didn't even call back just truly unprofessional!!! This my first and last purchase ever and I will make sure all my friends and families are aware!! Get it together roomstogo! you just lost an customer

I had scheduled delivery of a room for my child 2 weeks in advance. 3 days prior to delivery the timeframe to have everything ready changed, but I was unable to reschedule the delivery as they require 4 days advance notice.

I had changed the room I was going to put the furniture in at that time and told them I only wanted the trundle to the bed assembled. The driver was rude from the moment he got there and seemed irritated.

They brought in the furniture in boxes and wanted to just leave it stacked up like that. I had been charged for delivery and setup. I told him as much, and begrudgingly he called his help back in to unbox the furniture.

I asked about assembling the trundle bed and he just pointed at it and said its all there you can do it. There was plenty of space to assemble the…

I had scheduled delivery of a room for my child 2 weeks in advance. 3 days prior to delivery the timeframe to have everything ready changed, but I was unable to reschedule the delivery as they require 4 days advance notice.

I had changed the room I was going to put the furniture in at that time and told them I only wanted the trundle to the bed assembled. The driver was rude from the moment he got there and seemed irritated.

They brought in the furniture in boxes and wanted to just leave it stacked up like that. I had been charged for delivery and setup. I told him as much, and begrudgingly he called his help back in to unbox the furniture.

I asked about assembling the trundle bed and he just pointed at it and said its all there you can do it. There was plenty of space to assemble the…

If they had an option for zero stars I would give it. Worst customer service, can't speak with a supervisor. They had me hold for an hour. Can you please reach to me.

3 times they scheduled to come to pick up an item and stood me up without a call! Just didn’t show up when I was waiting all day!!! After a month and a half “Carla “ doesn’t stop calling and harassing on Saturday!

Sunday and on a holiday literally 4-5 times a day thinking I’m their storage facility.

We purchased furniture, about 3 weeks ago. We ordered a living room set. We first received only 3 pieces with 1 piece forgotten at store. Had to wait another week for the 1 corner piece. We were told the lounge piece would be delivered the following week.

00 to get the lounge. When we ordered the furniture the salesman wrote up exactly what we wanted and we trusted that he had the order correct. When a woman entered our order we qualified for 2000 in financing and we paid the 1000 extra out of pocket.

They set up deliver for 4 pieces right away, the lounge to come 2 weeks later and the Ottomon to not be delivered until June because was on back order. Which we accepted. Now we’re told we won’t get the lounge or Ottomon unless we pay 1500 more.

The Manager I spoke with and said he would…

We purchase a large wrap-around sofa for Rooms To Go in Daytona Beach. The furniture has already failed in less than a year! We believe it was broken by the delivery people who also did not install the sofa correctly.

Also, note that they never treated the furniture with the stuff they told us they would. The furniture needs to be repaired and treated with the proper chemicals to restore it. The furniture needs a repair to the backrest where an internal board is broken clean through.

Note that it's hard to tell that this was damaged because it is on a piece that is never used and we just noticed it.

Also would like to say they are running a credit card scam in that they get you to sign up for an affiliated-based credit card company. Even when you decline it they still send you a credit…

I acquired the accidental insurance when I purchased my family room furniture. I filed a complaint for an issue on my year old sofa, I had the inspector visiting to assess the issue. When I called to find out about the next steps, the person on the phone said that the technician said he repaired it and explained the alleged steps taken, which he didn't do it and I told that to the person on the costumer service.

I requested assistance to get someone to actually fix the issue, and I was transferred to the extended warranty department. The agent, then, told me the technician reported there was nothing to fix, that he looked into the furniture and found nothing more than wear and tear.

Hearing the inconsistent information provided by two different agents, I requested the technician report…

They were to deliver between2-6, then changed to3-7, then its just got ridiculous, i called 2 times to find out and they said they were behind well it's 12:26pm and still not word and now the app say can't find order I took a picture and it said here, then its said at stop 13 I was stop 12 no furniture and cost me a day of work, and now call to inform me of there problems terrible service not even a 1 star minus 10 stars.........

I experienced poor customer service from the delivery team with my initial delivery that was scheduled for November 19, 2022. Although, the delivery team said they were at my location on Saturday, November 19, 2022; no one saw them. There was no note to say that I missed their delivery.

It was if they were a no show and I was penalized for their behavior. I went to the store where my original purchase was made and tried to get the delivery made for later that day since the delivery truck was still out delivering furniture.

The store manager called and tried to have the delivery made again but the delivery team said, "NO". Then, I had to wait for my furniture to be returned to the warehouse before I could call and have it rescheduled.

It was really a disgusting moment. I was not able to…

Purchase a 1400.00 recliner along with a 200 dollars 5 year warranty . This was 2 years ago, now nobody not even Rooms For Less or ashley or warranty company will do anything to repair furniture that leather is fading. Do not buy from rooms for less and do not buy a extended warranty.

I am a Senior Citizen waiting for a furniture delivery. Delivery driver arrived on 1/19/2023, I was tracking my delivery. We made contact and he was at the wrong delivery door ( I ) . I directed him to Delivery door B where I am waiting for him.

The delivery doors are posted with uppercase alphabet letters in alphabetical order. He took a picture of an apartment, not mine, lied and said no one was at home. He never drove around to the correct door . I waited and waited, continually calling and contacting Customer Service Representatives.

This went on all day. I was supposed to be the 8th delivery. I was tracking the delivery from 8:00am. When I saw that he had moved to the 9th destination I continued to reach out to the customer service.

Finally, I was allowed to speak with a very rude…

I bought some dining room furniture from Rooms To Go it was delivered back in August one of the bar stools is already falling apart and is very wobbly customer service said that they would come out and fix it this is not the response that I wanted I am very dissatisfied and the lady just kept telling me somebody will come out and look at it but it's going to be February the 7th how do I know this furniture isn't going to fall apart within a year

I put my request back in October 2022 and is January 2023 and still my couch is not being fixed and none of Rooms to Go employee being in contact whit me regarding of my complaint , thank you..

i PAID PURCHASED A PACKAGE FURNITURE SOFA, AUTOMUM AND LOVE SEAT AS WELL AS A DINNETT SES THE AUTOMUM HAS A MANUFACTURE DEFECT IT IS WARPED FOR 7,000DOLLARS THIS SHOULD HAVE HAPPENED, ALL IM ASKING IS, THAT MY AUTOMUM BE FIXED ARE REPLACED, ,I HAVE ALSO TOOK STEPS TO REACH OUT TO THE BETTER BUSINESS BUERO, SO THAT THEY CAN BETTER HELP ME MY NUMBER IS 469-279-7260 mrs carlettademus

I was a victim of hurricane Ian. I lost everything. Since I have to start over, decided to go to room to go to buy the furniture after days with the sales lady and hours of looking, I found my furniture I spent over $10,000 on furniture I was ever never told of the return policy if you don’t like an item you’re stuck with it , I have a recliner that is the most uncomfortable recliner.

The only way to get rooms to go to even look at it. They sent a repair guy yesterday. Apparently there is nothing he can do and now I am stuck with the chair because they will not take it back.

I spend hours and a lot of money at a store that apparently the return policy is ,you’re stuck with it I am very very disappointed with the service I got at rooms to go with the deliveries were awful but the sales…