Rooms To Go

Brand new furniture

I ordered a dining room table and six chairs last December. I received a table and four chairs in January of 2022. One chair had a handle that was completely Broken. That chair was replaced. I got many calls about two end chairs that they were waiting on.

Finally over the summer, I was told my end chairs would be delivered. I received one. Now I have five. I have called about the last chair. Now, they tell me They delivered five chairs last January. They had me email a picture of my table and five chairs that I currently have as if I am lying.

Who wants five chairs… or even seven if I am lying? I still get no response. It is absurd. It’s been a year. The guy who dropped my chairs and table off last January took a picture of the furniture and no one seems to think that is reliable…

Stop sending me emails. I get one every hour

I bought a sectional last year and included a Guardian protection Plan. I noticed a tear along the seam of the love seat about a month ago and filed a claim. I received an email this morning stating thd protection plan DOES NOT cover tears along the seams.

Why have a plan that does not cover defects such as tears in seams. Total rip off.

Nevwe had such poor customer sercice and never will buy their garbage again. No seating in our Living room as the recliners are stuck in open position. Very hard to get in and out of but they could care less.

Fall hazard for people our age. I guess we will go to court for a refund and buy quality fur future elsewhere. Pitiful. Run from this company, they are just scam artists. My opinion.

I ordered and paid for furniture on November 25, 2022. I set the delivery date for December 22, 2022 to have it in time for our family Christmas gathering. m. on December 22, 2022. At 5:20 I called to inquire.

The first girl I spoke to told me that they called me and left a voicemail. She said that because I did not answer or call back they reset my deliver for Christmas Eve between 1 and 5. I told her that I had not received any calls and had no voicemails.

I had kept my phone on my side all day knowing that this was delivery day. I asked to speak to a supervisor. The supervisor told me that the reason my deliver was moved to Saturday is because the Friday schedule was full.

I told her that is not what the first girl told me, so I have no been lied to twice. My sister also bought…

3 or 4 so called salespeople were sitting in recliners. Did not even get up to ask if I needed help. I went in there with all intentions of buying a new Bed. 3 of the 4 just sat there and didn't say a thing.

When I finally was acknowledged for even being there I asked about Delivery and she told me they could and remove the old bed as long as it doesn't have a stain. Well why would I be looking for a new bed after 10 years.

Yes it's got stains but nothing bad. It's normal wear and tear. She said they couldnt do it then. I left unhappy with her attitude. The other people just sat there like it was their day off. Poor customer service.

I will take my business somewhere else.

never seen a company with so little integrity. never in my 74 years have i experienced so little care or concern for their customer. i bought a mattress that immediately went on sale. they gave me a store credit ONLY.

The mattress arrived so awfully EXTRA FIRM, but was medium soft on the showroom floor (two others besides myself laid on it) but the store manager said maybe I could walk on it and soften it up. Awful store manager - we were all stunned.

He could care less that the mattress they showed me on the floor and what I received were night and day different. I said they could come by and see for themselves. They just made excuses that were outrageous. So I have a store credit of $422 but it can only be used to buy more items in the store AND not apply it back to my credit card. To…

I will never purchase another piece from Rooms to go again. My furniture which is a table is damaged. I am hosting Christmas and New Year for my family. It December 15, 2022 and my table is badly damage. 00 purchased.

I spoke to a supervisor in the Tampa location and was told, that they compansate and that I cancle my order if I am not happy. ARE YOU FING KIDDING? I FING WAITED FOR WEEKS FOR THIS TABLE. THEY ARE THE FING WORST.

I SHOULD HAVE PURCHASE FROM WAYFAIR AND OVERSTOCK. EXCELLENT CUSTOMER SERVICE. ROOMS TO GO IS THE FING WORST!!

Very irritated waiting on my couch cushion replacement delivery.

Firstly they send me a ripped couch. Then my delivery window is 1-4 pm and now I’m being told it won’t be delivered until 630 pm. Great. A while wasted day. TERRIBLE customer service over the phone too

all my furniture is from rooms to go. In may 2022 we purchase a king size mattress and the base. within 2 months, the base broke, and the bed has bumps, it is uneven and it is the most, the most uncomfortable bed we ever had. it is supposed to be medium support, but is is not, it should be labeled as soft. A technician came last week, and today, customer service called to let us know that there is nothing wrong with the mattress. We were not able to sleep in this bed so we moved to our guest room months ago because we cannot use this mattress.

This mattress was sold to us indicating it was medium support, that is false advertisement; this mattress is soft. The technician seemed very uninterested in what I wanted to say when he came.

I need to return this mattress and get credit so we can…

In May of 2022, I went online to order the Sofia Vergara Zomora sofa and loveseat in white. I got an awesome rep by they name of Stephanie that assisted me with placing the order online. These items were not available at my local store, which is why I had to place the order online.

My initial scheduled delivery was not until July, which was okay with me because it allowed me to make the necessary adjustments in my home. The order got delayed several times in the process. I finally got a confirmation that the order was being sent, but when I checked it was the wrong color, so I had to jump through hoops again to the order corrected with the right color after to going into the store and contacting customer service to no avail.

To make a long story short, I finally got confirmation that the…

Purchased Sofia Vergara Loveseat and the thing COLLAPSED!! The defective designed wood frame where the legs screw in just broke and the loveseat collapsed to the floor. This is with 2 adults sitting in it which neither are obese!! So called manager Kevin Martin offered NO RESOLUTION!!

He stated that it was sold "as is". And said there was nothing he could do. But he was kind enough to ask, Do you want to purchase another sofa/loveseat?? I said, "oh yes! That's what I want to do is throw another $550 +tax away on replacement loveseat!!

That wouldn't be too smart considering the piece of garbage that I had just got stuck with!! Real IDIOTS!! Neither he nor the supervisor moron named Lane Lisenby did anything to help me. I told them I just had 7 surgeries on my left knee since March 2021…

Purchased two living room suites. The first suite was delivered in May. The cushions are already failing. When someone sits on them, they bottom out, feeling like they are sitting on the frame. I called for service, and the technician came out and determined that the cushions were, in fact, extremely soft to the point of failing.

He recommended replacing the cushions with a higher density 3lb foam. Since he represented RoomsToGo, I assumed he knew what he was talking about. When I called customer service and talked to "Nicholas," he told me that RoomsToGo would send out courtesy cushion replacements because cushions are not considered part of the one-year warranty.

Still, they would be nice to me and send them. I asked for Nichola's full name. He would not give it to me. He would not…

Can't deliver a mattress when it's supposed to be delivered and now no one can help me. They keep transferring me to other departments who then transfer me to other departments. I want my money back for my mattress and bed frame.

Having purchased two Leather couches and thinking they were good quality we then purchased another one. Unfortunately all three have just disintegrated. I noticed that the new adds say leather where the body touches. the rest of the pretend leather just disintegrated and they don't care.

Rising bed is not working both sides of twin come up to get her. They are passing the problem onto the manufacturer. I am renting a condo, as I don’t want to sleep in the bed and have them accuse me of causing the problem

Description of Complaint: 6 months ago I felt very bad neck & back pain and noticed that my mattress was sagging (I only weigh 130lbs). Since under warranty I called RTG. They sent an employee who agreed (large amount of sagging).

I was advised that mattress was no longer available, and deemed deflective. RTG directed me to the store to select an upgrade (I paid small fee). I have had 3 different mattresses (same model) delivered. Each one has been delivered with defects (last delivery was on 11/12/22).

I called RTG on 11/15/22 to explain that the mattress delivered on 11/12/22 is defected (sagging) and wanted a different model (I am willing to pay a small amount to upgrade again) but they said no. They will only provide me with the same model mattress (4th one).

I don't want to…

I purchased a power lift chair for my husband in January 2021, in September the motor died. I called Guardian in regards and they sent a service tech out to check out the chair. At that time, Guardian stated that they would order the motor and we should have it within 7-10 business days.

When the motor did not show up I contact Guardian and was advised it was not in stock and that it could take up to 90 days to be received, I explained to them that my husband has congestive heart failure and poor circulation in his legs and needed a chair asap.

I then contacted the Rooms To Go customer service and was advised that they did not have a lift chair and would not have one in stock until January. I then contacted RTG Corp office and spoke to the head of Customer Relations and she advised me…

Good afternoon! I searched high and low for an awesome recliner for my upcoming LOBECTOMY! 22. 22. 12. I'm told it is to fix or replace chair. THAT DOES NOT WORK FOR ME!!!! I CAN NOT RISK coming home from having most of my lung removed and find where I'm sleeping NOT working!

I sincerely DO NOT CARE what your return policy is, i want it credited to my debit card and picked up IMMEDIATELY! When you pay THIRTEEN HUNDRED dollars for a recliner, you expect it to function FAR PAST FORTY SEVEN days!!!

I am tired of the run around from your local store. I KNOW you can decide whatever you want. guess what that is not our policy but it is what was required. 8756!

Terrible quality! The first time our furniture was delivered, it was damaged and completely unusable. We requested replacements and those were also delivered to us damaged and unusable! We have waited months for the replacements. All rooms to go offered us was $25!

Terrible company, terrible quality and DO NOT RECOMMEND!

Recieved defective parts for my bed set, am going on week 3 of trying to complete my bed installation. nighted. Advised of thr wrong address multiple times and now said hardware is being sent to the wrong address which will even further delay my bed install being complete.

Worse furniture purchase experience I have ever had.

Less than 5 years ago we bought what we thought were 2 genuine leather couches and 1 genuine leather rocker/recliner; which is now peeling. We had our previous leather couches for 20 years with absolutely no peeling ir tears. We are very disappointed and will never purchase anything else from Rooms To Go .

Please, please exchange your darn commercial!! It’s almost November 1st and your still running the Memorial Fay commercial. Either sun the commercial and take out “memorial day” or shoot another commercial. ’

Did a online purchase for a mattress set on 7/1/22. It stated the set was in stock but they could not deliver till 8/15/2022. 5 weeks after delivery I started to get lumps in the new mattress, called & was told a tech would be out, that took 10 days.

He said it was a defective mattress & someone would call within a week for a replacement date. No call, I called & was told yes it was defective & was given at delivery date 10/24/2022 now this was in mid Sept.

I went on this week to make sure it was going to be deliver & was shocked when I say delivery was 10/23 a Sunday between 6-10PM, yes that is PM. I called & was told they can't change the time or date. WHAT!!!!!!.

They say I can't get my money back as it has been too long, really. This is the worst company I have ever had dealing with

I purchased a full size bed from RTG, specifically requesting a FIRM mattress. They delivered the wrong mattress and lying on it is like lying on a ball of cotton--no support whatsoever. I went back to the store and told them it was the wrong one.

No sales person assisted me--they told me to look at the mattresses on the floor and pick out another one. I looked at them without any assistance from sales, but did not find what I wanted, so I asked them to take back the one they had delivered.

They set up a date to pick up the mattress; however, on that date, after I had taken off work to be there, they did not show up and never called to say they would not be there. I finally called the store and was told that the pickup was canceled by Carlos.

I was also told that it was canceled because…

I placed several orders with R2G and had nothing but issues with the merchandise and deliveries.

First of all, a delivery was late and had to be rescheduled because the driver said there was no one home and there was. I experienced a delivery driver arriving at my house with no delivery to later find out the item was broken and then I cancelled an order 3 weeks ago and received a phone call today there was an order in transit. There is no accountability.

I go to the store at Saw Grass Mall and am completely ignored I observed white people being catered to. I will spread the word on this company and stop doing business with them.

Attention Jeffrey Seaman(CEO), I recently sent you an complaint about the sofa bed I purchased Nov, 2021 with a warranty. The couch makes a noise when sitting and when you rise. It is embarrassing to say the least. Rooms To Go customer Care dept told me that is not a defect after a tech has come out twice and heard the noise.

Who would purchase an couch and want to hear that unless they dont care after paying over $1,000 for the item. I don't. Again this is my 2nd request for a respone. 817-846-6234. Please contact me via ph# or email. Thank you.

I purchased a bedroom set from the Myrtle Beach location in May 2022. I was assured the set would arrive no later than July 17, 2022. I’m 61 and they didn’t want me sleeping on the floor until July so they offered to deliver the mattress so I could get by until July.

Well, July turned into August, which turned into September, which they’re now “hoping” for November to get the final pieces of the set. This is unacceptable and I requested a refund. 58. I spoke with manager Skyler on 9/27/22 and he informed me they couldn’t pick up this random mattress they delivered to keep me off the floor (the stores idea), as it had been in my home for 4 months.

This was not my fault, but the result of the stores continuous delays and misleading promises. 58 and the store needs to pick up this mattress…

I ordered a dining table and chairs for my fiance' back in April 2022. The orginal delivery date was changed from July to September 12th. Without any advance notice or explanation, we recieved an email at 4:02am on Sunday 11 September 2022 stating that the delivery would now take place that day!

Obviously no one was home to accept the delivery because we made arrangements and confirmed with Rooms to Go to deliver the dining set on Monday 12 September. The furniture was not delivered and now it won't be delivered until November, which we do not have a firm date regarding.

I am very disappointed with their service and tactics regarding their internet sales and customer service departments. No one wants to take ownership of their mistakes and blunders regarding this transaction.

I am a handicapped 73 year old woman. My son bout me an electric chair last September as I was having surgery on both of my hands. It stopped working 2 months ago. They sent out a repairman and my son found out they have no stock of what is needed.

I want a new chair it was 1000$ and it should have lasted longer than 10 months Please help me get a new electric. Chair This is a necessity for me 305-206 1456

I have been waiting to receive a dresser & mirror for this company they sent the same dresser twice both times with the same issues of water damage an mold. The second time they said they would inspect it before they sent it out couldn’t be still the same issue or just giving lip service.

I didn’t want to go through this anymore so they say they would replace the set of same or greater value. I was fine with that but I asked if I could be further compensated due to the fact this has gone on for quite a few months I have to take time an cost to travel to other places to get this situation fixed.

I was told by a supervisor that there would be no other remedy we were given our shipping costs back that’s as far as they would go. I still find this to be very disappointing outcome I truly…

My biggest mistake was not to read reviews from Rooms To Go customers. Our experience has truly been a nightmare. Customer service is absolutely terrible. Our first delivery the delivery guy when opening the box cut the side of the entertainment center.

One door had a loose part. Needless to say we asked for another one. The second was better but had a blemish on the side where you can tell that the Formica was not done right. So we asked for another one.

The third one the delivery guy did the same thing when cutting the box - he cut through to the entertainment center. The fourth one was the worst. It didn’t even come in a box and had dents everywhere. So we agreed to stay with the second one but requested a credit due to its blemish.

We have been waiting for a reply from customer…

Saturday the 17th sept timber I was supposed to get a whole new bedroom set and a mattress I got everything but a chest of drawers it is now September 22 and I still haven’t got that chest of drawers I’ve been down to my local Rooms to Go and even talk to them on the phone and all they say is it on a freeze get no explanation of what a freeze is do not understand I’m literally living off the floor with all my clothes at first the one I was supposed to get was damaged but

they said 24 to 48 hours well it’s been way past that and I’m getting no answers just that they’ll text me or call me when the freezes up well I called corporate office and they told me that it supposed to come from Georgia Did not explain to me very well what a freeze was just set me up with a new date and I get a notice…

On Feb, 26 2022 I ‘am a 64-year-old man David went to the room to go store in Orlando Florida shopping for a living room set since RTG had a promotion going on and I was looking for a particular style and I found it there. the sale women were very friendly and nice, we laugh and joke around and had a pleasant time. To make the final purchase she brought me over to the lady in charge of the finance and we sat down at the table and as she explains to me how it works, the two-piece Seconal was on sale as a set but then she broke it up and sold me each piece separately one sofa - whit/Ellington was $590.71 and the chaise- white Ellington was $697.29 which bring the total up to $1,288.00.

I was fine with that the finance lady pulled out her lap top computer and begin speed reading the terms…

IS ROOMS TO GO A LEGAL MAFIA On Feb, 26 2022 I ‘am a 64-year-old man David went to the room to go store in Orlando Florida shopping for a living room set since RTG had a promotion going on and I was looking for a particular style and I found it there. the sale women were very friendly and nice, we laugh and joke around and had a pleasant time. To make the final purchase she brought me over to the lady in charge of the finance and we sat down at the table and as she explains to me how it works, the two-piece Seconal was on sale as a set but then she broke it up and sold me each piece separately one sofa - whit/Ellington was $590.71 and the chaise- white Ellington was $697.29 which bring the total up to $1,288.00.

I was fine with that the finance lady pulled out her lap top computer and…

Yes I had purchased a complete bed mattress and headboard. Well after purchasing we were told that we could get credit for our old mattress because we had not had it long and it wasn’t holding up. So we got credit for it and use credit toward new kitchen table set.

Well we ordered and it took 9 months for it to come in. So the delivery drivers brought it this morning and they couldn’t leave table because we didn’t have old mattress. We were not told to hold mattress the guy had already came out and seen mattress was no good and so I took it to the dump.

I don’t understand why they would think I was going to hold on to a king size mattress for 9 months. We even told them not to worry about the credit we would pay the difference and they said they could not do that because they had to get…

In June 2022, we placed a large order for furniture (worth close to $20,000), with delivery scheduled for September 10th. One week before the scheduled delivery date, I noticed a new order had been placed under my profile with a November 17 delivery date when I checked the order status online.

When I got in touch with the roomstogo store where I made my real purchases, I learned that the new order was made by the customer service staff by dividing my primary order into two because the dining table set was out of stock. If I hadn't looked up the order status online, I would not have known because it was never mentioned to me.

This happened on August 17th and if they had informed me sooner, I might have arranged an alternate route before moving into my new residence. The demeanor of the…

I purchased a mirror on 8/23/22 from sandi teague a norlin cheval mirror she told me the mirror would be set up and i paid extra for it. The delivery supposed to between 8am and 12pm. I was told i was #4 i worked the nite before and had a fall the day before and was moving slow i am a senior citizen and told the salesman that i was having a problem he informed me my item was scheduled for 9am it was 8:05am i told them i needed time to get dress he told me there was never any exception i ask how can you not work with the customer who is spending the money for services they arrived at 845 dumped the item in my living room and

left that is the worst experience i had in furniture delivery you shouldn't advertise delivery between 8 and 12 and really its between 8 and 9; they didn't try to make…

Paid in cash rooms to go and canceled order a few days later they had the wrong name on there and said they will be issuing out a check in the mail to be for my refund its been over a month now and nothing in the mail box I keep calling them and some says the check hasn't been mailed yet some say its been mailed and they do not have a way to contact the refund department.

So now what do I do no money for new furniture and no check in the mail rooms to go deserves a zero star honestly because now I have to hire a attorney to find my money

I purchased over $6,000 of furniture which has not been delivered I have left 4 messages with Franklin the floor manager with a question and I have not received a call back. Since he is not concerned with me maybe I should cancel my order.

Regards,

Terri Cooper

They sent me unpainted furniture almost a year ago I’m still fighting for the amount the charged me. There’s no corporate number the store ignores me over and over again. They are horrible I returned all of their cheap furniture and they scratched my actual furniture and owe me money for over 4 months this has been the worst experience and nobody cares rooms to go is extremely disgusting they don’t treat people good

I have purchase sofa set, ascent chair, cocktail and side table with worth of $5ooo. More than 50% items are damaged. Now when i am reaching to store and customer care then no one is helping to resolve my issue. It was my first shopping at Rooms To Go.I never faced this kind of the problem in Dallas Fort Worth metro city.

Finally I can say Rooms To Go is not good shop to buy any costly furniture. Any help would be helpful at this point as I am not getting any help from Rooms To Go team. Looks like RTG least bother to customer.

Pictures are uploaded here for review.

Everyone I spoke with there is rude and will hang up in your face without hesitation. The worse customer service ever. I had to cancel my order and go somewhere else. I'm trying to give them money and business. God forbid I have a problem I need resolved.

I Purchase the table back on Jul 7. The table came missing a hardware. They send a replacement on 7/27 and both table base are not good so they resend the table base today 8/4/22. They confirm with my the base will come from 2-6 PM but now is 6:50 PM nothing show up.

I call customer service they let me know the shipment will come around 7-7:30 pm because they put it first so they have to deliver other stuff before they can take it out. No apology, no phone call for status update. Very poor customer service!

Order was processed with scheduled delivery dates a month ago. One week before delivery, a voicemail was received to call a number within 4 hours or the order will be placed on hold. The number provided was not functioning and there was no email sent per the voicemail.

Called customer service 2days before delivery to confirm time window and advised the order was on hold and now no longer available for months. This is unacceptable customer service. 1) a 4 hr window to confirm??? Why send the original confirmation email when the order was placed if there were additional verification needed.

No notice that something may be pending. The only action indicated on the confirmation email was setting the delivery time 2 days before the scheduled delivery date. 2) without any email notice, the…

I had the worst customer service experience with Rooms To Go. Being scheduled for delivery on my first day off i get cancelled half way through waiting and get rescheduled for the next day. I then sit at home all day waiting for my delivery and at 545 pm i get a call rescheduling me for a week from today.

Completely waiting my only 2 off days.

Beware. This company steals your money, the managers scream that you have "covid" in the show room and uses that excuse that they can't give refunds or delver furniture without leaving it in pieces strewn through out your yard! My children's having covid a week prior shouldn't be the reason you can't put up a yard umbrella outside with no contact.

Five times to and all kinds of excuses. At this time I don't just want the 1700 for the table I canceled, I want all of my money and you can come pick up the furniture. This is the worst business ever, do not support people who discriminate, accuse of viruses they do not have, and keep holding onto your money for almost an entire month.

You should be sued for your manager from Venuzulla Edgar, who lied about his name and did nothing to fix my…

I ordered two recliners two months ago. Was to be delivered this evening. When I received the email confirmation to confirm and saw the incorrect address I called customer service. They corrected the address and stated I was good to go. I got the call they were 6 minutes away and they gave the address and I realized again it was incorrect. I called and sat on hold and the driver just called and stated he was at my business address. So I took off work, and had 2 people here waiting to put the recliners together for me.

I ordered a kitchenette set for my business location. Gave my business address etc. It was delivered but then they automatically changed the address for the delivery of the recliners that was supposed to come to my home.

I am EXTREMELY UPSET as I have waited a long time for…

First of all, you got those invoices wrong. My original was paid in full for the gray sofas. The Cindy Crawford sofas were more expensive and I paid the difference of $357 with my rooms to go card. On returning the Cindy Crawford sofas, and getting the same gray sofas, I was told this time there was going to be a charge of $197 for delivery.

They applied that to my rooms to go card. On returning the Cindy Crawford sofas, I was told the $357 would be reimbursed. You need to check your invoices and make this right.