Rooms To Go

I purchased a sofa less than three years ago I paid extra for the ““ protection and warrantee as of now I’m one of the seats that are supposed to be top grain leather the color is rubbing off I called the customer service line and was told my warrantee only covered stains but not the color rubbing off I asked how it was possible for the color to rub off of the top grain leather and

she didn’t know but told me they couldn’t help me I even asked if it was possible to purchase a color match polish and she said no you’ll just have to call some furniture company and see if they can help you I find this unacceptable I am willing to even pay for the color and do it myself but they are not willing to assist me in anyway I do not know why I paid the extra money for the protection and

I do not…

Today 6/9 I had scheduled a delivery for my furniture. The delivery people called me and told me they will be at my location in 10 min. I told them my wife will be there in 10-15 min. I’v got a phone call from one of your representatives and confirmed with him that my wife will be ther in 10-15 min.

I called back the delivery people and left them a voice message with the confirmation. I sent them a text message with the confirmation, but nobody gets back to me. The delivery people checked in with the security at the building and they were advised to proceed in the service area to unload the furniture.

The delivery truck made a u-turning and they left....... they are on the security cameras leaving. Meantime my wife she was wanting them in the lobby . Now we have to wait another week to…

we have had nothing but problems with your company evidentily the sales rep milead us in to buying something that would not work and after that lyeing to us about free upgrades and did not receive it then pickup and delivery was good they just were not instructed to come even your main office called us for a pickup between nine oclock and one oclock still waiting customer serevice has alot to learn instead of worring about sales rember your exsisting customers i will never do business with rooms to go again and

never refer a friend to your place of business i will also refer thi to the better business breau in asheville nc

I purchased two sofas and a wedge that I was told by the salesperson were real leather. I bought those at the end of 2011. After a couple of years, the so called leather began faking off. As of today, the couches look worse than a couch that might be found on the side of the road.

I have been trying to work with their customer service and I am not pleased with their remedy. I want full replacement value of the couches and wedge. I spent my hard earned dollars to buy the furniture based on what the salesperson told me and didn’t tell me.

I feel like I was lied to. If the salesperson didn’t know what he was selling, then rooms to go needs to own up to it. The couches cost me $2,500. And I am being offered $500 and I have to buy at least something of equal value or more.

I ORDERED AN OFF WHITE SLEEPER WITH GEL,MATTRESS PROTECTOR, AND WARRANTY For 3 YRS. SLEEPER SAGGED IN THE MIDDLE, UNSLEEPABLE. TECHNICIAN CAME OUT.. SAID I COULDN'T ORDER A NEW ONE BECAUSE THAT IS THE WAY IT IS MANUFACTURED. I WENT TO STORE, they said I HAD TO PICK OUT ANOTHER sofa .

in FT LAUDERDALE ROOMS TO GO. They SENT me TO POMPANO. THEY DID NOT HAVE IT. TOLD me FT LAUDERDALE STORE DoeS IT ALL THE TIME I DO NOT WANT TO REORDER WITH OUT SEEING THE SOFA. THEY REFUSE TO PICK UP SOFA EVEN IF I PAY FOR DELIVERY CHARGES.

WILL ONLY GIVE ME A STORE CREDIT. I HAVE PURCHASED AROUND $7000 in furniture. I don't need anymore furniture. I want it credited to my credit card. Store manager, Susan gave me a run around. She told me call customer service and they would credit my charge card. They have…

Never had an experience like this. We bought a sofa for $1500 in the Cypress-TX store, that was delivered today for the upper floor of our house and as they couldn't take it upstairs, while my wife was talking with the RUDE people from the store over the phone, the delivery guys took the sofa with them without our consent..!!

Then the store people informed that they will only return 80% of the value minus shipping costs... We'll definitively will not stop until getting the 100% of the money back that not only the approach but the manners are unconceivable.

I bought my bed and mattress (head/foot lift) about two years ago. #1 when they deliered it, they just put the boards under my bed that would make the bed taller. I had to call someone in to get a better fix on holding my bed together.

I called the RTG in Bradenton, Fl where I purchased it. They said it would cost me at least another 100 dollars for them to come back out and make the bed higher. I figured after paying close to 2,000 dollars it should have been done.

Then after sleeping on this mattress (memory foam) which was highly suggested. It humps in the middle. Now that my husband recently passed away, I am having a terrible time, getting over the hump to sleep in the middle of the bed.

That mattress is so heavy, I can not turn it over or end to end. Any suggestions on what I can…

Sorry!! Customer Service, They delivered my new chair and it was damaged, After speaking to The Store Mgr Bryan told me I was complaining just so I would get my money back which is a lie! The delivery man call customer service to let them know.

I will NOT ever refer any of my friends or family! I will warn them instead

I bought a sofa and within a year the sofa's back was bunching up and it looks really back. The store inspector came out to see the sofa. Within two weeks I was called and advised that they couldn't do anything for me but as a courtesy they were going to send me some sofa back as replacements.

On Dec 8 17, Someone knocked on my home door and dropped a large box on the deck. It was raining that day and the box got wet. Whoever dropped the box on my deck didn't stay around for me to see who it was or to talk to me.

When I opened the wet box there were four sofa backs inside without instructions on how to put them on the sofa.

My name is Robert Orr. This is my complete experience I had recently with RTG. On October 31, 2017 My wife and I went to the Daytona Beach Rooms To Go (RTG) shopping for some living room furniture. On arrival we were met by our salesman John Casey. Mr. Casey was outstanding!

He helped us find what we wanted even after our first choice was out of stock he never gave up! Thank you John! That was the highlight of the entire disastrous shopping experience. Our delivery was set up for the following Friday, November 3.

The following are the bullet points for November 3, 2017…. I took most of the day off from work to be at home for the delivery. I got a call from the dispatcher saying they were…

I spent $8,000 at the store, in preparation for my hip surgery which I told Kevin about. I bought the furniture one month prior to surgery so that the delivery would be convenient and safe. m. The delivery men, which were two, who are privately contracted with Rooms To Go were exhausted.

They delivered a loveseat a couch and a bed. In the process they broke a lamp, put a hole in my wall, and scratched a Groove in my three-year-old hardwood floors. My husband and I immediately took pictures, reported it to Kevin and Zelvonia at Rooms To Go and began the process.

We signed a form that indicated damage had been done. We refused to sign it until this was indicated on the electronic form. Now, Rooms To Go says they cannot give us a copy of that form and…

Everything I have bought from rooms to go in the last 3 years something has been broken. Now with my latest purchase we were told the stool would be delivered last week. I heard nothing from RTO. When I called this morning I was told I can't get replacement until the 22nd.

I spend a lot of money with you all. I am so disappointed. I will never buy anything from RTO again.

Purchased a sectional electrical sofa from rooms to go back in January. Unfortunately the motor internally caught fire causing damage to the sofa my living room and sub floor as well as my area rug. Rooms to go corporate office has been very rude and has given me the run around especially Stacy and Ada.

They refuse to return calls or emails. I need be paid for damages and no one is willing to help. Bought couch for cash and have done a lot of business with this company. But never again.

I have been a customer of rooms to go for several years and this by far is the worst experience I have had with them you are correct the customer service has been nasty and I have event been hung up on and have been told by their rep that he did not care. This is the 4th time I send my dining room set and the one that they sent to me the 3rd time was incomplete and looked worse then the one I have at home now. They made me take pictures of the furniture and now the manager tells me that the only thing they can do is send a Tech.

This is unacceptable to me. I asked for some one in the corporate office and he said that this was corporate and that they were going to tell me the same thing. I asked for his manager but he said that he could not give me their name because he had several. He…

On October 26, 2016, Terry and I (Angela) went to Store #2303 and collectively bought $5,600.00 worth of furniture. This was our first time ever shopping at Rooms To Go, and I was inspired by quality of the furniture and thought I was going back to shop for my media room and an extra bedroom. Even though the sale's person Errol was very helpful and knowledgeable regarding the furniture, the delivery prices were high. Delivery and setup on Order# 6625594, is $219.98, I can kind of understand because of the bed and sectional needs to be assembled.

But on Order# 6625612, delivery and setup on an Ottoman and Chair is $134.97. I am upset because this truck is already coming to our house, to deliver and setup furniture would charge $134.97 to deliver two (2) items. To charge a total of $354.95…

I purchased a leather sofa and loveseat, when the delivery arrived I noticed that the sofa had a cut on the side and a both pieces the leather was scrapped on both sides and chipped on bottom corner. I told the delivery men that I was refusing the delivery and the man insisted me to keep the furniture and he assured me that will be exchanged. I told him that I already had this problem before and what they usually do is send a technician to repair it. I kind of had to force him to put the furniture back in his truck.

I called Customer Service to report the delivery, I was questioned that if the damages were done by me. Finally they set up a re-delivery for two and a half weeks. Replacement delivery showed up with the same damages and worse, refused it again. Once again gone through the…

Went to show room to see a new mattress. Sales person made sure I knew that if purchased I needed mattress protector. I ordered online. I drove to meet the truck due to weather and possible them getting stuck in small drive. Protector wasn't like everyone I had ever seen that zipped up. This one was so big it had to be tucked under box spring to be somewhat tight. Called Rooms To Go customer service, explained the situation, and was told that I couldn't drive to the closest store and exchange which would be about 45+ miles each way.

I would have to pay shipping for the return and if I wanted to pay for the encapsulator that I was describing, I would have to pay shipping for it too... What a great business, if you try to stay a loyal customer, which I have a whole living room suit to prove…

We bought a couch set from Rooms to Go on 01/04/15. The set included 2 armed power recliners (left and right), a console, a curved corner wedge, an armless recliner, and an armless chair. The sku for the entire set is 1038699P. We bought this set basically due to my wife's health conditions. It offered very firm back support and was comfortable. We also bought the extended warranty. Since then, we have had the armless chair and armless recliner replaced twice thru the extended warranty program. (sku 13586992 and 13386998 respectively).

We have had the LAF armed power recliner replaced once (sku 13186994) and the curved corner wedge repaired. Throughout this process we have had many technicians come to the house to inspect this furniture. Most of them told us this was normal wear and tear,…

My daughter and her boyfriend went into the store with a flyer I sent to her about purchasing a living room set that came with a TV. There sales person was Stanley Rodriguez. My daughter told him 3 times and showed the ad with the TV on it. when they got home they noticed that the invoiced did not say anything about the TV being included. So her boyfriend went back and was told you are not getting the TV, questioned and then left to come back with my daughter and the flyer.

We were visiting and said we will go back with you. We came in with all our paper work and the flyer. They paged Stanley and he looked at the invoice and the first thing he said was you never asked for that. My daughter jumped in and said I said it 3 times to you and showed you the ad. Then he apologized and all he…

Defective leather sectional. No return call backs. Want to keep $190 I paid for a 3 year warranty if I accept 10 percent as is discount.

Bought a mattress. Two hrs after delivery saw a problem, called Rooms To Go 1-800 customer service number right away. 12 days before they could send someone to look at it. Representative was very rude. Had to call them again for the report.

Second representative was ruder than the first. If they hate their jobs so much quit. Shouldn't be working with the public. The sales and delivery went fine, but the customer service was the worst I have ever seen. Will Never do business again with RTG and will advise everyone I know to do the same.

Customer Service is the key to a great business relationship and this company does not have it.

I purchased a bed for my son from Rooms to go on Newberry St. in Gainesville Fl. On my delivery day I recieved a Head Board and mattress. The driver said the sales man didn't do their job and the sales man says the delivery people didn't do there job. I called and spoke with the manager and first she couldn't find my , reason being was because they used the wrong phone number. I was told by the manager they couldn't redeliver till the 13th I said that was unacceptable.

I call the Rooms to go corporate contact and they said they would work on it and get back to me no one did. I called the sales person who the manager advised me would call me when they came in. I finally called the store at 115 pm and my sales person says this is the first I'm hearing about this. I called the corporate and…

We visit the store at 6041 LBJ Freeway in Dallas, TX on Friday, May 13, 2016. Couldn't get help at first. The nice black gentleman that was dusting the furniture went to find a salesperson for us. Finally after walking your whole store someone came to help. She had very bad broken English and was very hard to understand. She made us feel that we were bothering her for her to wait on us. Your company only had one cloth recliner chair. She could care less if we would purchase it or not. I have furniture from your store.

But the way we were treated I would never come back to your store. When we left two employees were in the front and never said thank you please come back or anything. We had gone to another store before coming there and that salesperson gave us her card and was very polite.…

We purchased a couch (leather) for $2003.37 in 1/19/12. Within the last couple of months we notice extensive peeling, we conditioned the couch as directed by rooms to go. We are very disappointed that this is the life span of this expensive couch.

Had been talking to different customer service reps before placing the order I placed on line with the understanding after order was placed would be able to call and get order delivered to and be able to pick up the in Knoxville, Tn store to now be told that I can not and that if I did find a delivery Freight service they would charge me more to send to them on top of what the Freight Service Company would charge.

But was not told all this before I placed the order. So now I live in Indiana and have to drive to my vacation home in Alabama 9hr drive to get furniture.

During a Rooms To Go furniture delivery to our home on the morning of Thursday, September 3, 2015 a number of items of jewelry were found missing from the premises. The only non-family member persons in the home were two Rooms-to-Go delivery drivers.

These items included my engagement ring, my husband’s wedding band, my husband’s marine corps ring, a sapphire and white gold cocktail ring, and a diamond and white gold cocktail ring. The monetary value of these items in in excess of $3,900.

The emotional value of these items is immeasurable. A police report has been filed with the Manatee County Sheriff’s Office. I have contacted Rooms To Go customer service several times and nothing has been done. I have sent letters to the CEO, Vice President and Legal Council with no reply.

I ordered a bunk bed. It arrived with a missing piece (the desk). I decided to give rooms-to-go a 2nd chance and said well just deliver the desk. They couldn't get the desk to me for almost two weeks. You would think that they would correct THEIR mistake faster than that.

I had my granddaughter sleeping on the couch. So I sent it back. 76 out of my Visa credit card (for delivery and taxes). 87! 89)? I expect a refund from the Rooms To Go corporate office ASAP. I will never shop at rooms-to-go again!