Wrong furniture was delivered. The receipt was never emailed to us. Associate was extremely happy to take our money but the delivery was wrong and now they say they are backordered and have left this unwanted furniture in our house. No response from store.
Contacting Better Business Bureau on this.
00 which i didn't understand how a payment can rise up that much with in 4 days it just doesn't sit right with me when i originally paid a 1000 upfront. the fact that no one in the store could better assist me and all were acting as if i just need to make payment and accept was really unprofessional .
the location 8315 Kingston Pike Ste A, Knoxville, TN 37919 i just know this isn't right and i wish i had someone more professional to assist me. at this point i will not recommend anyone to go there, i feel as I've been ripped off.
my furniture doesn't even fit in my apartment they didn't offer to take it back and let me come in to see if i could find one that fits, so now i'm paying for furniture i cannot even comfortably use and i just feel that this is all unfair and would like to have…
Good Afternoon,
I have tried to handle this through the local store with no help. I’m having a problem with the mattress so I called customer care, they told me it was still under warranty. My appointment was scheduled for tomorrow until i received a call today saying the company is no longer in business. I questioned being it was purchased from Rooms to go, can they bring me something comparable to replace it with being the company is no longer in business, I was told in sum, tough Turkey.
I purchased this mattress from your sales rep because they assured me it was a good brand. Now I’m having an issue no one wants to take responsibility for the purchase.
I want this issue rectified as soon as possible.
My order number is 8928441
Gave me a window for delivery..Then changed it to an extra 4 hours...Customer service no help T all...not a pleased customer
I purchased a dining room set, approximately 6 months ago. The table is absorbing stains from food. I’m told there is nothing that can be done, because this is not a manufacturing error. I beg to differ. A table is meant to have food on it and should perform accordingly.
I was called ignorant by the finance department manager at Rooms To Go and I also have been harassed and now that I'm following up with my complaint that I made two weeks ago I am having difficulties getting a manager on a phone or a supervisor who's in the department of claims to do an investigation on what I'm complaining about I have a reference number it is 1197199 I've been trying to get someone on the phone ever since 10:00 it's been 47 minutes and I still haven't got anyone to talk to about this matter
order # 22084375
We recently stopped into Rooms To Go looking to buy a master bedroom set. While there, we passed by the floor model of the couch we bought about a year ago. We sat down and were reminded of the feel that we experienced when we were shopping for our couches.
We love the style, color and feel of the leather. However, our couch is as hard as a rock and feels nothing like the floor sample. We chatted with our salesman who said it may be that the floor model has gotten a lot of use. This theory doesn’t seem right as we have sat on our couches for hours everyday for the past year as compared to shoppers who sit down for a few minutes.
We are disappointed in our purchase as it is just uncomfortable with no signs of softening up. We expected a feel similar to the one we had…
Never again will I shop at Rooms to GO. We had a delivery scheduled on 5/29/19 between 12N - 4P. Changed times three times and never received delivery. 5/30 again received times for delivery finally at 11:30 PM told them to delivery the next day 5/30.
Received delivery on 5/31 at 7AM. Why did I not receive my furniture on 5/29 and why did't I receive delivery first thing on 5/30. This was a nightmare.
Good afternoon,
I received my furniture delivery yesterday and unfortunately 1 of my chairs was not the correct color, they sent me 2 brown instead of 1 green, the set consist of 4 different color chairs, ruby, brown, quarry and green the one I didn't get, I told the salesman Ricardo Arenas at the time I purchase the set being that I waiting a month is there going to be a problem with getting the assorted color chairs, he said NO, well there's a problem and I contacted the store spoke to Scott who said he was the manager and would contact warehouse in Tampa and call me back, well that didn't happen , I contacted anyone who would listen and no response, I am really upset with the customer service your stores have provided and I want my chair that I was promised, this is a sad way for your…
I was to have delievery on 5/29/19. Told three different time - as late as 10P. At 9:15 driver calls said, he cannot deliver. Told on 1/30/19 delivery would be made. Still no furniture at 6:00PM. My furniture should have been delivered first, since they did not deliver on scheduled day. No, cust. svc.
said I was an add on. This is really poor business. I have more furniture to buy, chairs, tables, lamps, etc. will not purchase anything from rooms to go again.
I have visited your seffner warehouse with advertisement in hand three times and have yet to find ANYTHING even remotely close to the things you advertise will be there. Does president Trump make these adds? Why is this not False advertising?
I always go as soon as you open on day 1 of the sale!??
Horrible customer service, poor quality furniture, after 3 years my dining table collapsed by it self, no one can't do anything about it, they keep saying that after a year the warranty expired and is nothing they can do about it. I will pass the word to everyone I know about the poor quality. So disappointed.
Delivery men only spoke Spanish damaged end table missing canopy for my six year olds bed men showed up banging on my door when we were not home to pick up an extra cocktail table that they dropped off at our house on accident ( which they did not) lady called me 5 times in a row to “ let the men in” we spoke w customer service many different people they said this happens very rude and unapologetic I finally called local Shenandoah store lady said I could come and pick up canopy from store She waits until I get there to tell me it won’t be warrantied now bc of store pick up asked for manager spoke to “Kip” after crying and
being hysterical ( not on purpose) in the store he said he would refund delivery price ( only after I said I’m going to contact corporate) I mentioned that we spent…
” Guess what? I’m in Florida, live in Illinois and the order is being delivered in another State. ” All I wanted to do was change the phone number of the primary person to contact for delivery. Customer Service can’t do that!
” At 8:38am EST I’m told by ‘the voice’ that Sales Support is not open until 9:00am EST. A total of 7 minutes wiring and wasted on the phone. Why can’t a simple change like this be done over the Internet?
I purchased a bedroom set last year. In January the bedrails broke, and I immediately contacted the Customer Service Center to notify someone of the matter. Approximately one week later an inspector was sent out to inspect the damages. Two weeks later, a technician came out to repair the bed and stated that the bed was never put together properly from the first assembly. At that moment we were contacted by Rooms To Go and told that the additional items would be rushed to us. To date, we have not received the items, neither have we received a courtesy call to explain the delay. We were advised to not have our daughter sleep on the bed. It has been two weeks and my child has been displaced and it seems to be no sense of urgency for the company
This morning, I called and spoke with Julissa…
First, I entered your Atlanta store off of Hammond Drive on February 2nd and worked with a sales associate by the name of Kendra. I told her that I had recently moved to the area and had zero furniture in my place.
I told her that I was sleeping on an air mattress and I needed furniture as soon as possible. I placed a $6000 order and was told that it would ship out to me on February 14th. On that date, they delivered the bed, mattress, 3 bar stools, an end table and a coffee table.
I didn't have a dresser, end tables, sofa or rug at that time. I called the store and they said it would be delivered on March 13th. Immediately following the delivery on February 14th, I inspected the end table and noticed the glass top was crushed on one side.
I called and was told they would ship the…
Their delivery service is awful! When we made our purchase on March 4 we were given the delivery date of a day of March 15. we were leaving to go out of town at 3pm on the 15th. I told this to the salesman and he said no problem, they can deliver in the morning.
So the day before delivery we get a call from RTG to confirm our delivery for 7AM to 10PM. I said No, we need a morning delivery because we're going out of town in the afternoon. I was told they can't promise that and that the salesman should have never told us that we could have a morning delivery.
So we rescheduled it for the next week. The morning of the delivery I missed their their call because I forgot to turn up my phone. That's my fault of course. So they showed up at 7:30 but we never heard the doorbell ring and missed…
I bought a mattress a few months ago and i am a elderly woman on a fixed income and had to save for a long time to make this purchase, it is the most uncomfortable mattress i have ever slept on, my back hurts so bad i can hardly get out of bed and this never happened with my old mattress, it is only a few months old and i feel like i am sleeping in a hole and
i only weigh 130 lbs. Please replace it or refund my money so i will be able to buy another one
Yet again, purchased a sofa and love seat from this company. Received a call on Thursday indicating that the delivery would be made on Saturday between 1-5. It's now Saturday, and just recieved another call from rooms to go at 3pm inicating that my delivery had been changed to occur between 6-10.
As I proceeded in a kind and professional manner to let the dispatcher know the time is my most precious commodity and wasting 10 hours of my Saturday is quite frankly unacceptable, James (the dispatcher) decided to hang up the phone. Been trying for the last hour to reach his delivery manager, but for some reason customer service advises that they are not privy to his contact info.
I've never witnessed such poor customer service - pride always comes before destruction. I would rather pay more…
We purchased a living room set which included to two love seats, an accent chair and an 8x10 rug. After delivery we noticed one of the love seats was “smudged” so we called Customer Service and requested their assistance. The “associate” they sent (Steve) was a loudmouth, condescending, arrogant man who told us at least five time to read our contract – that it would explain everything.
He made it very clear that he was put out having to travel all the way to St Augustine to clean something so inconsequential. He said we apparently, like most buyers, didn’t understand the process and we obviously didn’t read our contract.
He said he worked not for sales but for a different division with a different “boss” and that he’d been doing this for over 13 years so he knew what he was talking…
Order # 23707829
I placed an order for two Cindy Crawford sofas on 02/23/19. I applied for the interest free financing the same day and was approved for approximately $8000.00. A delivery date of 03/06/19 was scheduled. I was informed that someone would be contacting me 24/48 hours ahead of delivery to give me a window for delivery time. I never heard from anyone so on 03/05/19 at about 1:00 pm I called customer service to get a time frame for delivery. I was informed that no delivery was taking place because I still had a balance as financing was never applied to the credit that I applied and was approved for. My husband and I are self employed and work extremely hard for what we have. We rescheduled work ahead of time to make sure someone was home on 03/06/19. Needless to say I was very…
I purchased a leather sectional that within 2 months started peeling. I couldn't use warranty because I had moved and that has nothing to do with the sofa peeling. That's just the beginning. The king size bedroom set was the worst.
The dresser started chipping in weeks. I called to buy matching paint so that I could paint the dresser with their paint which I should not have to do, but they DONT have matching paint. That would've been a great thing to let the customer know.
A year later I called and they still DONT have the matching paint for my dresser. I am a single mom who cant afford to buy furniture every year but this dresser keeps peeling so I guess I will have to go purchase a new one somewhere else.
I use to like Rooms to go but their quality of furniture is not what it use to…
00 on 02/09/18 and it was delivered om 02/14/2019 with a damaged headboard. My delivery time was between 12pm-4pm and the delivery driver called me at 9:53 am to tell me that he was 20 mins away and due to the language barrier I had a coworker talk to him and
he stated that he finished early and wanted to come and my coworker told him on my behalf that I wasn't home. The furniture was delivered around 6:45 pm and after calling customer service several times I was told that I would get half my delivery charge back still waiting and it is now 3/1/2019.
They did come out on 2/23/19 and delivered a new headboard that was not damaged. 99 and they would do a price adjustment talked to my sales guy and he stated that they would put the difference back on my credit card and that when I come into…
They shouldn’t even get a 1. I spent $2000 on an adjustable bed. Remote is messed up. When I called my 1 yr warranty was up by a couple months but I was told in my case they would be the servicer (my remote says rooms to go on it) so they sent someone out to check diagnostics and confirmed it’s the remote.
I wasn’t given a time frame for a replacement. I call after a month and they still don’t have it. I called 4 or 5 more times in 3 months. I had had it so I call to complain, that rep checks and calls me the next day and says a new one will be there in 2days.
Now if it was that easy why didn’t they just do that up front? I get it and its wrong. I comment on Facebook and get Josh. Josh tells me to email then Josh tells me my warranty was up.
That I can waitup to 90 days again or call…
I really don’t want to give one star! I was in a bate and switch situation it was fraud! And lucky for me I never purchased anything! I came to the store last night to purchase a mattress, the salesman Chris was very nice and showed me a mattress that was about $100 more than the one I came into purchase. I believed him and since he wanted to go home I told him I would be back the next night. I was able to try it and believed what he had told me.
I came in tonight to purchase the mattress. Now I have a different salesman told him the entire story. There seemed to be a problem so he called the other sales person on his mobile. So I was told he was never selling me the mattress that was on the floor but another model which was inferior to the one I looked at. So had I not gotten another…
Furniture not delivered on time.Bent frames on furniture.Assemblytech didnot know how to read instructions to put sofa table together.Poor customer service.Nobody in mangement will talk to you when you have a complaint.Poor follow up.Will never do business again with ths sorry company.
I was told my furniture would be delivered today. I scheduled off of work only to discover they will not be delivering today but next Tuesday due to truck issues. I removed the furniture from my house due to the pre planned delivery of furniture today.
I removed all vehicles to make the move easier. Now they are telling me it will be six days that I have to sit in the floor. Please please please help me. Kelley Mize I bought it from Huntsville, Alabama.
They are delivering everyone but mine tomorrow. Please help me. Sent from my iPhone
DEAR MR. CEO OF ROOMS TO GO - MIAMI FL DECEMBER 10th 2018 AT 14:28PM
MR. JEFF SEAMAN, AND CORPORATE OFFICERS DIRECTORY
CFO -JAMIE SHEER LEWIS STEIN STEPHEN BUCKLEY
I AM VERY DISAPPOINTED AND REALLY UP SET , BECAUSE TODAY I JUST CALL YOUR STORE LOCATED ATE 1650 NW 167th STREET , MIAMI FL (WHERE SUPPOSED TO BE A CORPORATE OFFICE OF YOUR BIG COMPANY PHONE NUMBER 305-628-0022 AND OTHER NUMBER STARTED WITH PREFIX 813. DO NOT ANSWE NO RESPONSE
BELIEVE ME MR. JEFF SEAM. CEO , VICE PRESIDENT AND OTHER REPRESENTATIVE OFFICES OF YOUR RTG , BLOOMBERG.COM. TODAY I CALL YOUR COMPANY REFERED ABOVE , ABOUT ONE PROMOTION OF MATRESS AND FRAME THAT I INTENT TO BUY FOR MYSELF AS PER IS A GOOD OFFER
AND LOOKS LIKE CONFORTABLE FOR ME . AS PER I DO HAVE 74 YEARS OLD , RETIRED AND LOW INCOME TRYING TO GET…
Thanks for your email, I talk to your manager and he said he didn't know why it was posted . You tell me a different lie . Move in a different direction!!!!! yes I bet you are . With my knowledge and experience, I as sure you look at my age and said no she is not in the age limit of your company . I will be reporting you . Age is not the factor it is what a person can do . If I was white I would have the job . You made your decision and now it is time for me to make mine. This was at the Hoover ,Al store
Thanks ,you will hear from my Attorney soon. We have had enough of Company like you not hiring African Americans.plus the age is also a factor. This is your email to me.Re: 654268-Retail Office Assistant [654268] Dear SHIRLEY: Thank you for applying for the position of Retail Office…
Bought Furniture from the Stafford location Oct. 28 today is Nov 18 still no furniture. The store nor the customerless service is interested in helping.
Desde el 2009 tengo una Buena linea de credito con ustedes, todo lo que hay en mi casa es de rooms to go, siempre he sabido que no es la major calidad , pero dan tiempo para pagarlo y cuidandolos y soy cuidadosa , todo esta bien, en diciembre mi hija me pide hacer una compra de un juego de cuarto y otras cosas , ella lo paga no hay problemas, orden 22297226, ella se mudo a mi casa del lugar donde ustedes llevaron los muebles, a los 3 meses de estar en mi casa , la cama se rompe , partida la barra , en la foto lo veran, hicimos la gestion y vino un senor no arreglo nada y nadie se comunico a decirme que pasaria con la cama , ayer 13 de noviembre ,llame y me dijeron el Seguro no cubre eso porque asumieron se rompe con la mudansa, ya mande a quitar el Seguro porque es un robo de camisa…
We just received delivery of our furniture from Rooms to Go. The driver destroyed my yard backing into my driveway. The smart process would have been to stop and use a dolly to bring furniture the rest of way into my home.
It will take a small tractor to repair the deep rutts the truck put into my yard not to mention the grass that was destroyed.
My experience in the store located in Huntsville, AL was exceptional. The sales associate Ryan Williams was amazing and very helpful. I purchased a bedroom set for my daughter and wanted the earliest available delivery date and was given Nov 8, with a time block of 11-4 pm. My daughter took the afternoon off so that she could be there for the delivery.
11:50 am: I received a phone call (Customer Care (863) 499-6245) to confirm everything. I was then informed that the driver was running a little behind schedule and would be delivering the merchandise outside of the blocked time…so, my delivery was scheduled to arrive by 5 pm.
4:50 pm: I received another phone call (Corporate Headquarters (813) 623-5400) inquiring how did the delivery go and was I pleased with my merchandise. I informed…
At the end of July 2018, I purchased a new living room set. The set arrived just as I was about to move to a new city for my job, (from Charleston, SC to Baltimore, MD). I discovered that the one of the pieces (the coffee table) was defective and could not be set up.
I immediately called and gave the new address, stating the error and that I would need a new coffee table. I was told on the phone that they would send a "part" rather than a new table. Due to the nature of the defect, I insisted that wouldn't work but I was reassured that it would and that I had to allow for 4 weeks at max to receive the part.
I was patient and waited. Shortly after the 4 week mark (early September), I had not received anything and still had a broken coffee table sitting wrapped up in my living room. I called…
A bedroom set was delivered to my house today on 10/23 2018, the furniture was put together satisfactory but they should have taken the paper from the dresser drawers and around the drawer handles. They threw trash in the street (the white form what came out of the boxes) cars were driving over it and it broke up for at least 9 feet in the street.
I had to go into the street and sweep up the trash and also clean my front yard that they threw trash in. they were very trifling and unclean workers.
I purchased my daughter's bedroom suite with RTG online in July 2018 and I was given an ETA of October 3 2018 online at checkout. It was said in an email that I would receive a call 2 days before a delivery would be made to confirm the ETA. Of course, I never received a call with the information. The only call that I received was one left via voicemail, three days before they did a failed delivery to my house, which stated that my daughter's vanity desk was now on back order for ANOTHER 6-8 weeks.
On the other hand, on this morning, October 3rd, I received a phone call around 0820 from a guy saying that he was a RTG driver and that he was about 7 minutes from my home.( WTF!!) I tried explaining to the rude ass guy that I was unaware of such an early ETA and that a 30 minute ETA courtesy…
00 SHIPPING AND SET UP CHARGE. 99. Called the store they said if there is not a notation on your paper work no refund. )
My name is Stephanie Daggs and I purchased $1700 worth of furniture (King Mattress, high profile box springs-2 twin size and 2 lamps) on Friday, 8-24-18 @ the Stafford, TX store. After my transaction was complete, I was told by the sales person that I would receive a call in 2 days prior to delivery to be given a delivery date and timeframe/ window of delivery.
I never received a call, but I did get a text message on Monday, 8-27-18 stating my delivery date was 8-29-18 between 10-2 for order # 8028675. The text message said to do not respond, but call 800-766-6786 for service.
This time frame/window for delivery was absolutely not optimal because it was right in the middle of my work shift; therefore; on Tuesday, 8-28-18, I called 800-766-6786 as directed for customer service. I asked…
I would give a 0 star if I had the option to. I have not had any pleasant experience since I became a customer in March.
First of all, I had to wait about 3 months for my dining room table. The back rest on two of the sofa chairs weren’t stable. You replaced my nightstand three times and sent the back panel for my night stand for the tech to replace twice, both of them were the wrong sizes.
I had to keep taking off of work for all these UNNECESSARY hassle and the best offer you can give me is to REPLACE my night AGIAN ?!! please tell me how is that even consirdered as an offer??!! This is something you should have done right in the first place why should I get penalized for your mistakes?
I was also offered to keep the night stand the way it is and I will $40 credit back. Seriously? All…
I would give a 0 star if I had the option to. I have not had any pleasant experience since I became a customer in March. I had to wait about 3’months for my dining room table. The back rest on two of the sofa chairs weren’t stable.
You replaced my nightstand three times and sent the back panel for my night stand for the tech to replace twice, both of them were the wrong sizes. I had to keeping taking off of work for all these UNNECESSARY hassle and the best offer you can give me is to REPLACE my night AGIAN ?!!
please tell me how is that even consirdered as an offer??!! This is something you should have done right in the first place why should I have to keep wasting my time for your mistakes? I was also offered to keep the night stand the way it is and you will credit back $40.…
My sales person at Rooms to Go at 5200 E. Colonial Dr, Orlando 32807 told me that if I bought a bed from RTG and I was not satisfied with the bed, I could return it at anytime for a small restock fee of $100 plus pay delivery again as long as I purchased a more expensive bed.
I thought that seemed like a very generous policy myself and seemed hard to believe, but he insisted that I could do this. LIAR! 3 months and 13 days later I went into the store and asked to exchange the bed I purchased because it is too soft and uncomfortable for a much, much more expensive mattress.
00 more expensive then the previous bed I had purchased! They said it was over 30 days and now I would have to pay a penalty of 20% of the cost of the mattress I was returning! 00! My salesman admitted right in front…
00 total. 5 of ten items had to be redelivered for damaged and poor quality. He experience with the handling of said replacement was a 0 of 10 rating. Furniture delievery was not next day as stated in all their advertisement.
Waited 3 weeks and re delivery of the 5 separate damaged items was also 3 weeks. Waited 2 months for one of the items for bedroom which you guessed it also came damaged today. New date to redeliver 2 months again.
Attempted to contact rooms to go corporate, 20 min hold with customer service to simply take a message and hope for a call back. No timeframe given for corporate management to return call. Contacted store manager never returned call. Called again today spoke with a different manager offered me $100 for my issues for the last 2 months and new replacement of…
NO GOOD CUSTOMER SERVICE AT ALL HOW IN THE HELL THIS COMPANY IS STILL BUSINESS I BROUGHT A 4,000 Sofa Reclining Set one week after delivery one side stop reclining completely; called customer service and they said tech on in my area one a month; what kind of mess is that Major Company like that: Anyway he said my motor was gone; mind u this is hot off the showcase.
But D## motor gone already: All this happen March 2018 Just now getting motor all the way back March Now service department is going me a hard time with in your Area S### again I will not buy anything else from ROOM TO GO if I don’t get some type compensation of your very very poor customer service; If no one respond back I will voice my complaint on FACE Book to let everyone know DO NOT GOT ROOMS TO GO IN…
Ordered furniture to be delivered on July 6, 2018. The order was made around June 7. Order # 78765681 Got delivery on July 6. Furniture was extremely dirty, especially the entertainment cntr, No big deal cleaned it. The chaise lounger was received w/NO SCREWS to attach to chaise...
Called CSvce and waited on phone 39 min to talk to anybody.
Finally talked a young lady who could care less why I was calling. I hung up, then talked to a guy (about 24 min later) and he could not help me or did not know how to help. 2 min) and got Sabrina, a Supervisor.
she, too, seemed uncaring, and told me she could order the screws since not in stock. I asked if could be delivered NEXT DAY, and never answered just said she would order them. I…
My name is Gregory White, I live at 105 Northwood Springs Dr. Oxford GA 30054. I originally purchased a Leather sectional Couch, a Dinning room Table and 6 chairs, a matching server/curio and a Queen bedroom suit with night stands and lamps.
The middle section of the couch was damaged and the server was chipped, I called the store and reported the damaged items to customer service. The items were delivered on June 23rd. The sectional was damaged again and I was told by the delivery driver that the server/curio was on the truck but damaged also a second time.
I called the office and talk to customer service, I ask to be compensated for my inconvenience, I ask to keep the original damaged server/curio at no charge. I was told that I could only get 10% off the original price if I kept it, I…
Purchased a bed on May 2nd, receive the wrong color. After one month of phone calls was able to get the bed changed. However they sent the correct color but a completely different bed. The manager in the store was unreliable, did not return phone calls.
Bed 1 was ordered Bed 2 was received in wrong color Bed 3 was sent in the correct color but different bed
I purchased a sofa less than three years ago I paid extra for the ““ protection and warrantee as of now I’m one of the seats that are supposed to be top grain leather the color is rubbing off I called the customer service line and was told my warrantee only covered stains but not the color rubbing off I asked how it was possible for the color to rub off of the top grain leather and
she didn’t know but told me they couldn’t help me I even asked if it was possible to purchase a color match polish and she said no you’ll just have to call some furniture company and see if they can help you I find this unacceptable I am willing to even pay for the color and do it myself but they are not willing to assist me in anyway I do not know why I paid the extra money for the protection and
I do not…
Today 6/9 I had scheduled a delivery for my furniture. The delivery people called me and told me they will be at my location in 10 min. I told them my wife will be there in 10-15 min. I’v got a phone call from one of your representatives and confirmed with him that my wife will be ther in 10-15 min.
I called back the delivery people and left them a voice message with the confirmation. I sent them a text message with the confirmation, but nobody gets back to me. The delivery people checked in with the security at the building and they were advised to proceed in the service area to unload the furniture.
The delivery truck made a u-turning and they left....... they are on the security cameras leaving. Meantime my wife she was wanting them in the lobby . Now we have to wait another week to…
we have had nothing but problems with your company evidentily the sales rep milead us in to buying something that would not work and after that lyeing to us about free upgrades and did not receive it then pickup and delivery was good they just were not instructed to come even your main office called us for a pickup between nine oclock and one oclock still waiting customer serevice has alot to learn instead of worring about sales rember your exsisting customers i will never do business with rooms to go again and
never refer a friend to your place of business i will also refer thi to the better business breau in asheville nc
I purchased two sofas and a wedge that I was told by the salesperson were real leather. I bought those at the end of 2011. After a couple of years, the so called leather began faking off. As of today, the couches look worse than a couch that might be found on the side of the road.
I have been trying to work with their customer service and I am not pleased with their remedy. I want full replacement value of the couches and wedge. I spent my hard earned dollars to buy the furniture based on what the salesperson told me and didn’t tell me.
I feel like I was lied to. If the salesperson didn’t know what he was selling, then rooms to go needs to own up to it. The couches cost me $2,500. And I am being offered $500 and I have to buy at least something of equal value or more.