Rooms To Go

I bought an entertainment center. # weeks later it was delivered. They dropped one of the shelfs unloading from truck. 2 weeks later they brought one back. Dropped it and left. When I went to see it after they left it was leaning to the left. Quite Obvious.

The wife was home when delivered but she didnt pay attention, figured everything would be fine. Someone tried to repair the shelf. When I called I was told a new one is back ordered at least 5 months out. I was offered 20 % off or I can come to the store my self and pick up the display model shelf.

They said the display is not something they typically do. I said I want the 20 % off for myself having to go get the showroom model. I WAS TOLD NO. So I told them to come get it out of my house I want my money back.

That was 1st week of…

You guys were GREAT, up until last week. I called about my cocktail table being broken upon delivery and the customer service rep refused to just replace it and send a tech out instead. The tech was here not even 2 minutes and said he doesn't know why they made him come out, it needs to be fully exchanged.

That was 4 business days ago and i hadn't heard anything from Rooms To Go which is odd because you guys would usually call me same day to schedule it. So i called the 4th day and stayed on hold for 2 1/2 hours to have her tell me the tech hasn't submitted the notes in the ticket yet so they can't schedule an exchange at this time.

I also had our sofa delivered that same day and the people delivering it saw the 6th leg fall out of the truck and they chucked it back into the truck. i…

I purchased a coffee table in November 2020. When it was delivered something was wrong with the legs when they started putting it together. They put it back in the box and have sent 4 replacement tables and one replacement parts order, all of them with the same problem.

It is now 4 months and I still do not have a coffee table. I went to the Savannah Georgia store where I purchased the table and talk to someone in the office 2 weeks ago. She was sending a email message to a service manager and I have never received any communications from anyone from Rooms to Go. Can someone help me.

I am very frustrated and have little faith in Rooms to Go to resolve this issue. I can be contacted at 843-540-5196.

Salesman ordered wrong furniture, now he wants to change it out next week, told him I want a refund, now I can't get ahold of anyone and I need this crap gone, it was his mistake.

I have ordered furniture from the Asheville, NC Rooms To Go for over 10 years but i will never be ordering anything from this store again. The customer service has been worse than horrible. In Dec 2020 i went into the store to purchase furniture for my daughters first apartment and we ordered a house full of items but we were told that the server we ordered was back ordered until February 26, 2021.

We decided it would be worth it to wait 2 months to get the item. On February 26, they delivered the item and it was severely damaged in 3 different places. The driver took pictures of the damaged piece and said for us to keep it and someone would be calling shortly to send us another server to replace it and they would pick up the damage item when the new item was delivered.

I got a call from…

I purchased a sectional on the show room. They delivered on Feb 26th. One of them was broke and the texture wasn't the same for both sofas. Has been almost 1 month and still waiting.

First time trying Rooms to go and it was the Worst decision ever... I will never buy at Rooms to go AGAIN...

The lady Liz that answered the phone ( after 45 minutes) was very rude and did not help at all, it's amazing how they can hire people like that , (THIS is last time I purchase stuff with them, always delayed and if your not able to take the delivery then they tell you it will take another 4 months to deliver, shame on them !!!!!!

Ordered furniture January 6th, received the furniture March 17th, damaged, wrong color and several pieces missing. Delivery was subpar. Poor customer service, no answers and no support. I will never order from this place again. How can something so simple be so poorly done.

I just spent over $4000 and can't talk to anyone. Two chairs have short legs on my dining room set. I have yet to get my living room set. Very upset!!!

The furniture was delivered by people who didn’t care at all. The bed is put together incorrectly so the mattress Basically sits on the floor inside the frame. It’s clearly wrong but the guy just left it there.

Also the chair was delivered with the bottom fabric ripped out and hanging down to the floor which the delivery person completely ignored. I asked them to wear masks and they didn’t. You cannot talk to anyone at rooms to go and if you try to call customer service you’re on hold for half an hour minimum.

I left my call back number on text per the instructions on the customer service line and no one texted me back until a week later. Great furniture but worst service ever

We purchased a beautiful white leather (may be leather like) sectional with chaise and ottoman for our second home. Although the piece LOOKS beautiful, it has been an awful experience. VERY uncomfortable if you sit on it for more than 30 minutes and it has scratched and discolored in an area where it looks like mold.

This has been probably used a total of maybe 6 times. It's our 'vacation' home and with the pandemic we haven't been able to go down there. , promised to have someone from corporate contact me and NO WORD!! It's been over a year now and something needs to be done!

We need something that number one will hold up and number two be COMFORTABLE, this is the worst. Throughout life we have purchased more expensive pieces and even much LESS expensive and they have held up to this…

Called rooms to go customer service center and spoke to a Tierra, Tiara, for a service update on a recent issue I’m having with my new couch. She completely caught me off guard with the worst ever attitude I have ever had to deal with.

She was disrespectful, egotistical, rude, not treating me like a customer, rather as a nuisance. , and she refused. I don’t know what’s sort or training rooms to go is teaching these CS agents, but this employee needs a refresher or to be written up for her lack of people skills.

I’ve been trying to contact someone at corporate for about an hour and have been getting the run around and being transferred to the same customer service line where nobody answers. I need someone to contact me as soon as possible regarding my concerns with employee Tiara.

Our…

Terrible customer service, no response by phone or chat, what gives? I will cancel my orders if this continues.

Sorry but I need to start recording that your service via phone or chat is terrible. I will be contacting Rooms to Go executives since I purchased 3 expensive items over the last few months and any time I try to contact Customer Service with a question, I get no response. I may cancel my last sofa order due to the lack of customer service. Thanks, Ralph Ross

Hello I'm very disappointed with the customer service I'm sure cov-19 has change a lot of our lives but that is not a reason to not get customer care after making orders totaling about Four thousand dollars that I can spend some where that will give me quality customer care. I was told by the associate at the Rooms to go store that my delivery and set up was free I got Super Exited and Happy because when I was ordering that was the first thing I asked the sale associate how much I was going to be charge.

I was so exited the following week and a half I went in and order a living room set totaling a little over Three thousand dollars I also went ahead and order some mattresses for the first order I had placed even paid express delivery. On Saturday 08/07/2020 I had my Grandkids bed…

i am not happy with my 700 dollar sofa,the arm of the sofa never was in good shape and cushions also has been a problem. A service tech came out but not much came out of it. my wife is not happy and would like a fifty percent credit and will be addressing our tv station if nothing is done. thank you

I have a torn cushion from a sectional sofa I purchased in March 2020. I've been trying to call the customer care center in Florida since June 2020. I've lost count after 5 calls, no one answers the phone!! I will never purchase anything from them again.

I've also filled under BBB. All I need is a replacement for the cushion.

Order No. 9258563: Purchase made on 05/02/20. Delivered 05/30/20. Damaged table and section. Table was replaced. I learned that (1) Rooms to Go sold me a sectional that was discontinued and (2) the only other one they had from manufacturer was damaged.

Prior to me learning of the two points referenced above, Rooms to Go said they can replace the sectional, so I took time off from work on Saturday 05/11/20 and waited until 10pm for a delivery that never took place nor did I receive a call. The following Monday, I called store manager, Lisa Bell, who said she will find out what happened.

I never heard from her. I had to take time off from work to catch her at Rooms to Go. ) - I know she never phoned my telephone. She…

Your delivery guys need to break down they boxes or take them with them. Riverview Apartments 7/21/2920 @10am

Do not purchase a extended warranty. Clearly states covers Accidental Damage - Cuts, Chips, Gouges etc. I was told I have too many of these damages therefore it will NOT be repaired??

We live in a residential district that is regulated to NO TRUCK TRAFFIC. The Specific address is, 2400 Dublin Street, New Orleans, LA. At approximately 11:50 am Central Time a SEMI Truck from Rooms to Go came barreling down Dublin Street, which is a NO TRUCK TRAFFIC ZONE and ran through the stop sign which is at the corner of Nelson and Dublin. In addition to being in the NO TRUCK ZONE, he was also speeding (this is also a 20 MPH zone) and therefore was unable to stop before just rolling right through the stop sign. Please let your people know to use an alternative route when coming in to this residential area and to abide by all laws when here.

Thank you.

Debi Theobald 504 975-8287

Lousy service they get ur money and them if u have a complaint no one cares I have called the store more than 10 time and no one calls back

This is the worst place to buy furniture. I purchased furniture for my mom for Mother’s Day which was told to the clerk. When it was time to deliver, there was no delivery and no call. Once I called I was told that I would get the furniture in a week I said ok.

Well one week turned into another month surpassing Fathers Day. Remind you this is for Mother’s Day. I canceled and asked for a refund. Well I only got a third of my money back. I went to the store where I purchased the furniture at Baybrook Mall in Webster Texas only to find out they have not refunded me my other $ 845.

Asked for the manager and he sat there like an idiot and did say anything until I started acting crazy. Please don’t waste your time buying from these people they are joke. I’ve been waiting on my money for 3…

HI, I BROUGHT A 2 PIECE SOFA AND A RECLINER FROM YOU ALL IN NOVEMBER OF 2019. I HAD TO WAIT UNTIL JANUARY 15TH FOR THEM TO DELIVER IT. FROM THE TIME WE GOT IT THE ARM REST WERE MOVING WHEN WE PUT OUR ARM OM THEM.

WE FINALLY CALLED TO HAVE SOMEONE COME OUT BUT DO TO THE PANDEMIC THEY WERE ONLY ABLE TO SEND SOMEONE OUT ON MAY 15TH. WHEN YOU SENT SOMEONE OUT THERE WAS A BROKEN PIECE HE SAID AND THE ARM REST WERE NOT PUT TOGETHER PROPERLY.

HE HAD TO ORDER A PIECE IN ORDER TO FIX IT. THERE ARE NO CHILDREN IN MY HOUSE. MY HUSBAND AND I ARE SENIORS, SO WE ARE THE ONLY ONES SITTING ON THE FURNITURE. WE HAVE NOT HAD IT LONG ENOUGH TO ENDURE THESE KINDS OF PROBLEMS.

WE SHOULD NOT HAVE TO LET SOMEONE IN TO FIX THE FURNITURE IN THE MIST OF A PANDEMIC. HE CAME OUT ONCE AND NOW HE HAVE TO COME BACK…

They delivered the wrong and incomplete furniture 3 times. I had to miss work 3 times to get the wrong furniture. When I call I get the run around. I will never order from this company again.

My original order number is 24136152. I called yesterday with a one question. Has taken two days ( after calling many times and being transferred to diff people) even trans to a store in Pennsocola fl today.

Finally spoke with a Abigail in Customer Service that tried to get info for me today. All I want to know is how to clean mildew on outside chairs ( all on a covered lanai) Abigail told me, I was told yesterday to contact sunbrella company( I was not told this yesterday, the gal ( yesterday) told me she was going to email me instructions on how to clean the chairs.

Needless to say, after two days of calling and being transferred, I finally received an answer today to call Sunbrella. Why wasn’t I told this with my first Call?

During delivery your delivery company dented and scratched up my newly remodeled walls in my vacation condo. I would like a partial refund. As you can see, the sleeper sofa you delivered even has paint residue to prove it was caused by the sofa.

My management company is ready to back me up that the walls were not in that condition prior to delivery. I have filed a complaint via phone customer service but have heard nothing back. The order number is 14568516. I am getting an estimate for repair. Please contact me asap.

Every wall in the hallway has some type of damage. The pictures are the worse of it. Several places can be painted but most have to be patched, sanded and repainted.

I purchased a mattress protector that is still within warranty but did not protect my mattress. I called customer service to have a tech come clean the mattress and they advised that it would take TWO WEEKS for someone to come "inspect" it and if he/she feels it need to be serviced, they will put in the request for someone to come clean it which would take another WEEK.

For a company this size, that wait time is ridiculous and I cannot sleep on my couch for THREE WEEKS! I need this done much sooner!

Furniture just delivered Wrong side of recliner was sent. 1 middle piece does not match up at all with rest back is much higher and slants. Bought a sectional power 3 recliners Was Not told one was Manuel which I cannot use. And cost is more.

I thought they were all Power Now the left the wrong side deliberately went so fast and ran out the door So I had NO time to look at each piece to see if was right. UNREAL 2000 set and it’s aweful.

The staff in our Hoover, AL store were amazing. Everyone there was eager to help. Duff Algren, our sales agent, was simply wonderful.

However, our bedroom suite was delivered with a very damaged chest of drawers. I understand that kind of thing does happen, and we set up a re-delivery for today, Friday, February 28. We called to ask if we could be given a 30 minute notice so we could meet the truck for delivery.

We were told they would note the account. We called this morning, day of delivery, to make sure that the account was noted for the driver, and we were told it was. I got a phone call before the live delivery showed the furniture would be delivered saying they were at my house.

I asked if they could wait for the 30 minutes it would take for me to get there, and they said they…

I am really very disappointed. Fifth consecutive time we received the dresser out of its original box and damaged. I'm tired of talking to Customer Service and all I hear is excuses and more excuses without any result. We wrote to the BBB and they redirected our complaint, result: nothing happened.

Today they brought it back out of its box and damaged again. On top of it we never received the check call after delivery and upon review it showed the order as completed, an obvious fraud as I never signed.

I never buy on RTG again

Rooms to go delivery drivers arrived to my home on extremely rainy day, 13 Feb 2020, to delivery a bed and dresser. The drivers did not have a second pair of shoes or blankets to dry off their shoes before walking on my hardwood floors. The dispatch team was unapologetic and stated the drivers do not have to carry blanket to lie down. I had to refuse the delivery because I did not want driversn walk on my hardwood floor with wet feet and have an accident that I have to file on my homeowner's insurance.

Rooms to go needs to clarify the policy of what they expect drivers to have (blankets, extra shoes) and what they want customers to provide. If customers are to provide blankets for drivers so their floors or blankets are not getting dirty, I highly recommend that be articulated BEFORE one…

Hello,

We wrote a complaint letter on January 10th, and we have not yet get any respond or comments.....

We buy in the past year a lot a furniture à your store however our last visit was not so good. Last December we bought 6 chairs, lamps and carpet total of $1556.73...

The problem is.....we bought the chairs without the table, it’s was for sale for $688.00 (4 chairs and table). We were not sure about the table...that was December 9th , 2019.. We are from Montreal and we left just after..... We came back this January and still no table found....we went to your store on flamingo rd, and saw that the same table and chairs is for sale at $588.... We ask the sale person if we can benefit of this deal since we already have the chairs he said ...that shouldn’t be a problem..... We went to…

I ordered a recliner chair I was quoted a delivery of 7am-11am on December 30,2019. I received a call at 10:45 that delivery had been moved back from 4-8 pm. When I spoke to the customer service supervisor I was very rudely told that nobody told me to take the day off and that the most they could do was give me a $30 store credit.

very disappointed in the manner and management response. You all loaded the truck wrong and now I’ve wasted an entire day off work.

We ordered two pieces of furniture from your store. We paid cash. We put down home number but changed the main contact Wednesday two days prior to actual deliver. On day of deliver 12-20-2019 they did not call new number.

Call was made to Room's to go a little after 2. She was told they had call main number and she would have to call 12-21-2019 at 4pm. I called myself at 6pm 12-2019. They delivery had stopped. That we would need to reschedule in the morning 12-21-2019 we drove t to Midland Texas store .

We were told to call back Monday morning. This is poor service. We want our furniture it's that simple. We need this fixed as soon as possible number are 4329350080 or 4322641526 work number 4322638806 m-f If you help it would be greatly appreciated thank you

The delivery guys were not professionals at all.Smells cigarettes and literally one of the guy was smoking outside before coming inside the house and came too close to my body contact on purpose .its not acceptable I am looking into my options with my lawyer to sue the company .

They provide the worst customer service ever. They do not follow thru and lie about delivery date. They do not call customer to let them know when they coming. And do not deliver on correct day as promise.

I wish I could give a 0 as the score. My experience with Rooms To Go has been horrible. My husband and I ordered a bedroom set back in August and the first time they delivered it the night stand and dresser had a scratch on it.

Then they redelivered us another one and once again the furniture was damaged. After that I spoke to someone from corporate who was not very helpful and didn’t seem like she cared. We paid a lot of money for the furniture and would like to use it.

The lady apologized and she scheduled for another delivery. So today, we had the replacement furniture delivered but this time the delivers noticed it had a big dent in it. I AM so frustrated. This is so ridiculous. I’m thinking about contacting channel 5 news bc nothing else is getting their attention and I am FED…

My wife and I bought a sofa and loveseat from your Grapevine, TX. Store. When we bought the furniture, we were told that it would be treated with a proprietary solution to guard again stains. We were also given 2 boxes of cleaning solutions when we purchased the furniture.

Every time we tried to clean a little stain (not from liquid spills( we would use the solution/applicator that was provided, a stain would pop up after the solution dried. We try again, and same results. Since we took delivery of the furniture, we spotted with the solution several times, but the stain from the solution keeps surfacing.

We were advised by the store that a person would come out to our home, which he did. Unfortunately, he did the same thing we did with the bottle of solution provided, only to replicate the…

Went in the frontage rd outlet. Im glad I wasn't a manager there I would gladly relieve each person working and start afresh with new faces attitudes and a desire to work

My husband and I have a mattress we paid good $$$ for, and when we lay in bed it sinks in way further than usual. Neither of us are over weight, the bed has good support under it, we called rooms to go for our 10 year warranty and asked if someone could come check out the bed see what was wrong, me and

my husband have both been to the hospital this week with back issues. The man who works for rtg comes out inspects the bed advised to me he was going to put in the report what was wrong, it has a 1/2 inch to 3/4 inch dip with no one on the bed, advised there’s some break down and

he would make sure to put in the report. My husband gets the call today the man lied to us and reported everything was “fine” and there isn’t anything wrong with our bed.... lying POS. My husband requested a new…

I said I start my daily affairs until 3 today for my schedule delivery however I had important business means I had at 4 and 5 and I've had to cancel due to they're not delivering my items on time this is a complete inconvenience on my end I feel as if I paid if enclosed amount for delivery and it should have been held up as bargained and for set schedule time

They send me damage furniture all they did is send a technician that did a horrible job. Onces I called them all they said was that the damage looks like is customer damage. That a robbery that I have to paid for ugly and unsatisfied furniture that I don’t want.

Also there customer service is horrible and rude.

Heila Heila

If you want months of trouble, no service, and rude supervisors, then this is the place to go!

Worst service ever! Wish I had read this reviews first!

Ordered a living room sectional. Paid cash! Was willing to wait the 4 weeks. Day of scheduled delivery, they did not turn up. Took another day off on the Sunday - begging to please deliver during the morning as it was their mistake. Finally turned up at 15:00. Rudest delivery people ever. Opened the door - 1 correct part of the sectional, and other the wrong part. Lady at customer care, very unhelpful. Delivery guy told me to take it or leave it, rushing me, and basically threw the stuff into the apartment..

Never phoned me back as promised. When I phoned customer care, Nicole told me it was on back order - no exception.

On…

The 48 hours window to return is very hard, I had the furniture delivered and it was no way to know when. It was received by my sister and I opened it 7 days later after returning from training and the day bed is not a good quality.

It’s flimsy and very unattractive. Now I’m stuck with 900$ worth of a sofa that I don’t want.

Ordered furniture for our boys bedrooms from the Rooms To Go in Wilmington NC on June 28, 2019. Our order was delivered on July 18, 2019. All the furniture looked great except for one of the mattresses. It was bulging on one side. Flipped the mattress over and it was bulging on that side too. When you push on it you can tell the springs on the inside are all messed up. Now I have one kid with no mattress to sleep on.

Called up Rooms to Go in Wilmington NC and one of the Managers Dustin Cummins (Or Cummings) said he would try to do what he could to get this fixed as soon as possible.

We also called up the 1 800 number and they told us the earliest that they could deliver a new mattress was on Wednesday July 24, 2019, or the other option was that we could drive to there warehouse (where…

Still haven't received all of our furniture yet and already the collection calls and late fees have started. Ruth Robinson said a LOT of things that ended up being not being true!! Just to get a commission, she misrepresented the monthly payment, minimum payment, and due date.

She lied to get a commission and the Manager there, Mike Stetson (who apparently takes 2 hours lunches) has been zero help. Stay away from these crooks--they only want that commission and will lie, cheat, and steal to get it!

ESPECIALLY stay away from RUTH ROBINSON!!!! Mike Stetson said that even though he was the Manager, my problem has nothing to do with him--AN HE IS THE STORE MANAGER! AVOID THIS STORE LIKE IT IS THE PLAGUE!!

Wrong furniture was delivered. The receipt was never emailed to us. Associate was extremely happy to take our money but the delivery was wrong and now they say they are backordered and have left this unwanted furniture in our house. No response from store.

Contacting Better Business Bureau on this.

00 which i didn't understand how a payment can rise up that much with in 4 days it just doesn't sit right with me when i originally paid a 1000 upfront. the fact that no one in the store could better assist me and all were acting as if i just need to make payment and accept was really unprofessional .

the location 8315 Kingston Pike Ste A, Knoxville, TN 37919 i just know this isn't right and i wish i had someone more professional to assist me. at this point i will not recommend anyone to go there, i feel as I've been ripped off.

my furniture doesn't even fit in my apartment they didn't offer to take it back and let me come in to see if i could find one that fits, so now i'm paying for furniture i cannot even comfortably use and i just feel that this is all unfair and would like to have…

Good Afternoon,

I have tried to handle this through the local store with no help. I’m having a problem with the mattress so I called customer care, they told me it was still under warranty. My appointment was scheduled for tomorrow until i received a call today saying the company is no longer in business. I questioned being it was purchased from Rooms to go, can they bring me something comparable to replace it with being the company is no longer in business, I was told in sum, tough Turkey.

I purchased this mattress from your sales rep because they assured me it was a good brand. Now I’m having an issue no one wants to take responsibility for the purchase.

I want this issue rectified as soon as possible.

My order number is 8928441

Gave me a window for delivery..Then changed it to an extra 4 hours...Customer service no help T all...not a pleased customer