Ross Stores

The Ross store in Tuscaloosa Alabama is really going down. The store is always understocked and not appealing. The shoes area is to close between the aisles. I have noticed more and more that the store allows kids to walk around the store and “just” play with the toys from the toy section until their parents complete their shopping but never buy the toy.

Then wore out toys are put back by the kids once they leave for other customers to buy later, why because they are used now. I complained about tore up carts and that was rectified. Right now the store need restocking and rearranged to be neater and more inviting.

Complaint Pompano Beach, Florida 33062, Store 0815 Reg 03

Greetings:

I am writing this correspondence on behalf of my 84 year old mother: Dorothy Roberts 9550 North West 24th Avenue, Miami, Florida 33147. My mother is a loyal shopper of Ross and enjoys spending her retired days shopping at your cooperation. On this evening Receipt: 0815-03=8741-4017-2, Date: 01/17/2024 at 4:20:51 PM Assoc: 338789.

My mother was at the register completing the sale of her items: Card No.1: $ 136.37 Card:2 $166.60. She continually asked as the cashier was ringing her items of a quantity of 13 to insert her card. She replied “Can I please complete the order to see the total”. She was told NO! You need to enter your card now. She replied again: Can I please complete the order to see the total?” Again she was…

I was denied an equal opportunity for employment by a manager named Angie and a manager named Miguel and was mistreated by an associate named Elias. If I don't get an equal opportunity for employment I will proceed with a discrimination lawsuit against Ross.

I was just escorted out one of Ross's stores at Capital plaza Austin Texas by purity / customer service saying that they caught me on camera stealing from their store recently when I have not stolen anything from that store I have to pay for everything and I have receipts they have no video of me stealing anything but they claim they do so I am filing a formal complaint and I'm going to get this woman fired escorted me out not that I was embarrassed I don't get embarrassed however it was simply rude disrespectful to even insinuate that I had stolen from their store.

I asked to see the video and they quickly denied me saying that she remembers who I am and that she doesn't have a doubt in her mind and that I am not welcome back so I'm calling the police along with filing a formal complaint…

We've been shopping here for close to 15 years since this store is close to my house.... 11/06/2023 8:30pm she bought a bunch of items and after everything was purchased they asked about her coat that she walked in the store with (the cashier Katrina asked "stating she was told to ask about the coat" ...

I asked Christian (security) if that is appropriate and if he can check the cameras to which he responded that he does not know how and he does not have access to cameras and that he's new and had almost no training... Manager Alexandra was fairly reasonable at first and offered and apology, however Katrina came back very confrontational stating they say this to everyone and this is normal and there is nothing to apologize for(unfortunately this argument was going nowhere so we decided…

Store #2474, Reg #03, Tran #1462 Date 10/21/23, 4:28:02 pm, Assoc #761520 I was mad at the manager who was volunteering at work at the cashier due to the overflow of customers in the line. I saw her ugly attitude toward the customer's back when she left after purchasing that she hadn't noticed the manager's behavior for no reason.

I was surprised to see that. The manager called me to be next. I came up to her. I watched her doing to remove the hanger from a beautiful grey cardigan. All of sudden, she has an attitude to pull the hanger hard out of the cardigan and it got a hole. She damaged it.

I was upset and she didn't care what happened and went ahead to charge me to pay for it. I was so pissed off at the manager for unprofessional behavior! I want her to be fired no matter what…

I shopped your Evergreen Park store today. The cashier, Alexis was rude and displayed no customer service skills. I was going to let it go until she made a smart remark as I was leaving. I asked for a manger.

The manager came to register. As I was sharing my experience with her cashier the cashier started arguing with me in front of her manager. That speaks volume to lack of training of your employee. She had no respect for her manager either.

She didn’t behave like a person who was working, more like she was on the streets. Cashiers like her make me not want to patron your business. I don’t appreciate the way my husband and I were treated.

I went to the Ross store in San Antonio texas - store #0373. The store was jammed pack and only 4 registers were opened. The line was extremely long. Waited in line for about 45 minutes. The store was hot and stuffy- no air circulation.

I found the manager after I finally got checked out and complained. He said he was doing the best he could and if I did not like it to go to another store. His name was Eric

I have a review up in yelp for ur store ! I’m sorry my shopping experience at this Ross location (laurel canyon and victory store , next to Burlington ) was horrendous ! I don’t want to remember it! And if u care enough read my review on yelp about employee Marisol , and as bad as I feel soft complaining , and world never want to see anyone lose their job , but

most importantly I would never want anyone to feel like I felt at ur store ! Unprofessional on all levels ! It’s not what u say to people , it’s how u say it ! Horrible on all levels !

On 09/18/12 I visited Ross In Santa Ana. 3900 S Bristol.

Marcela the cashier was extremely rude. I was gifted an item for my baby shower and I did not have my receipt but the tag was on and priced for $29.99. She scanned the item and said I could get store credit if the item has not been reduced. When I got home I looked at my receipt and I only had $14.99. I wanted to know why I didn’t get the full amount. I then went back to Ross and spoke to Helen the cashier about my situation and she called over the manager her name was Sherlin I believe. She said the item had been reduced so I was really upset that Marcela did not mention that to me even after she scanned the item and saw the price. The manager told me I would have to repurchase the item if I go find it on the floor. All That was…

A couple of months ago I was shopping at the Ross store in Lake Stevens and since they were closing in about 20 mins and I needed to look at one more thing I walked fast trying to hurry and as soon as I started to walk around the corner I didn't have a chance.

I slipped on some white liquid soap that had spilled all over the hard white floor and landed on my knee with a big crack sound. It hurt so bad and I was totally humiliated. At first I couldn't put any weight on it so they ended up calling an ambulance that took me to the hospital.

I've talked to the store manager and he swears that he talked to corporate and sent in a report and that someone would be contacting me but that was in June and I still haven't heard from anybody! I stopped in and asked him again today and he told me to…

I shop at the Culver City store on Jefferson. The store is a mess. Merchandise on the floor, items crammed in small places, sales girls dressed in merchandise with bras showing talking to each other. No one is minding the store.

During self-checkout, an employee (male) observed me ring up my items and pay. Directly afterward, as I attempted to exit the store, the same employee stopped me and demanded to see my purchased items. He grabbed my purse and started to dig around until he was satisfied.

He offered no explanation nor no apology. I felt very afraid, embarrassed, and upset. The store location is attached. These employees need additional training! I do not intend to return to do business with a company that treats customers with such disrespect.

I have a complaint about your Ross store here in Santa Fe New Mexico. You have one of the rudest managers ever I would give you her name but Everytime I ask for it she tells me to call the store manager.

Everytime my husband and I go shopping shes rude no customer service. The last couple of days my husband and I have been wanting to go shopping but she kicks us out I ask her what's the reason and again I get call the store manager, so

I went in today that same manager was there she called me a fucken bitch and told me to stay out of her store. To me this is discrimination

I was ask to apply for the credit card applied, and was told I would get 10 percent off once I used my credit card. 00. Did not get discount and the customer service couldn’t really help. I’ve called 3 different times ross card services, still no help. I m very disappointed.

My name is Shantel Bailon And I have a complaint about your one of Your Ross Stores here in Santa Fe NM the one on zafarano. My husband and I have been shopping at Ross for a long time. And there is a group of 4 females one who says she's a manager that keep kicking us out.

We have never done anything wrong for these ladies to be kicking us out we ask for the reason on why they keep kicking us out. And the lady that says shes the manager laughs and tells us to get out of her store.

As a customer I have the right to know why I'm being kicked out, I feel I'm getting discriminated on because I'm not Spanish speaking. And I feel if like action needs to be taken. As a manager you don't treat people like they are Criminals, especially returning customers we are the ones that keeps Ross's doors…

Into a Ross and Palm Springs Florida ask for assistance at customer service the first person that came said they did not speak English second person that came said they did not speak English manager came did not speak English what's up with that if you're working America you need to speak English we will not be using your store any longer from this point forward we do not live in a country where we don't speak English I can't file a complaint with him I got one of my truck I need to use it

I've been a Ross customer for close to 15 years now. I've always been treated with respect. Not today however. I went to the Ross store on Supleveda near Jefferson in West Los Angeles. I went to the cashier and he asked if I was paying cash or card.

He replied I had to use the self checkout. If I wanted to use the self check out I could have done that myself. Not wanting to be difficult I simply went over to the self check out. I paid for my items but noticed there were security chip that had to be removed.

I started to use the device on the counter to remove them and then the woman at the door told me I had to have someone else remove them. She was so rude and nasty amd had a horrible attitude.

She watched me go back and have the guy remove the tags amd then asked me to show her my…

Safety hazards during shopping. Unable to upload pictures. Give me an email contact

Adriana works at Ross on alosta and citrus I believe she's a manager I think but I walked in to this store I've never seen this women nor does she know who I am she's approximately 5'3 130 pound she's a Hispanic lady I want to make a complaint against her for racial profiling and she couldn't give me a reason why she was telling me that i don't want to make a law suit against Ross but I will if I have to and the main thing is that she put her hands on me so she assaulted me..

I went to your store today over in houma louisiana. The store number 0810. I told you, casure. That I didn't want a item and your cashier told me to go hang it back up on the rack period I was paying for my merchandise and I was getting ready to leave out of the store.

I have never been so insulted period I have never been told to go hang my clothes back on a rack at a store which is a cashier's job. Period please I go to the store often I don't want to keep being harassed.

I WAS AT THE ROSS STORE AT CHEYENNE AND RAINBOW LAS VEGAS NV. ON 8 11 2023 AT 12:00 THERE WAS NOT ONE PERSON AT THE SELF CHECKOUT AND 3 PEOPLE IN LINE AT REGULAR CHECKOUT. THE PERSON IN THE SELF CHECKOUT WAS TALKING TO THE SECURITY GUARD.

THEY WERE COMPLAINING ABOUT CUSTOMERS. I ASKED THE STORE MANAGER IF SOMEONE ELSE COULD OPEN A REGISTER AND SHE SAID NO! THE PERSON AT THE CASH REGISTER SAID THAT ALL OF THE ROSS STORE ARE THE SAME WAY. GOOD I CAN SHOP AMAZON!

THE ONLY REASON I WAS AT ROSS IS BECAUSE I HAD A GIFT CARD. I WILL NOT GO BACK. GOING TO LEAVE A REVIEW ON YELP. I KNOW I WILL GET A FORM LETTER OR NOTHING! IN RESPONCE.

I am aware that many businesses are short handed, but when you are inside the store and speak to another associate about getting the 1 cashier some help because the line is extremely long I feel the manager should step up and help. That is part of being a good manager. Respectfully submitted

I went in there to buy stuff and as i was leaving they stopped me and said my card never went through and they charged me again and it posted onto my account twice and I showed them it was on my account twice. She said it was pending but it was not it, it posted onto my account twice.

She kept talking over me and cutting me off and was extremely rude. Now i have to get on the phone with my bank and have them reverse the charge because she would not listen to me and do it, like she’s supposed to as her job.

I just Need to Report Very Very Bad Service at a Local Ross Store # 0999 , In Tucson Arizona . Wife Had a Return Item , We Just Brought Few Day s Back , We Give Item to Employee Hasa Return Item , Immediately She Say s , Item Can't be Returned , That This Was Second We Tried To Return Item , Which IN Turn Was Straight out Lie , We Mentioned To her just Brought Item Doesn't Fit My Wife That s We Are Returning Item .

SHE WAS addtiment We had Tried to Return Item Previously. WE Explained to her No No We are returning Item first time Today , Employee Continued to Tell Us , Can't Return Item. NEED to Ross Customer Service . SHE made a Big Deal in Front of Many People Waiting In Line , She Embarrassed Me & My Wife .

I asked Her if We Can Speak to Her Manager , & After Manager Arrived , She…

Providence Ross. I just experienced the worse customer service I've ever seen and I have worked in retail for 20 plus years. Not only was the Manager rude to the customers, she was talking down loudly to the employees. Then she walked away from the registers while there was a line of over 20 people, leaving only one cashier at the front.

I will NEVER shop here again. Zero out of 5 stars!

I attempted a return for a defevtive item, the store manager was rude condescending and smug. I guess those store is fine with selling garbage and holding the customer at fault. The store manager at lake pleasant and happy valley in peoria, Allison was appalling in her behavior and driving epioptonise competition stores instead of Ross.

I am complaining about the Ross store at the Loop, in Orlando. Every time I shop there the store only has one clerk checking people out. There will be several other employees just standing around talking. They see that the line is long waiting for check out, but they completely ignore the problem.

This has been the case almost every time I shop there. It seems the management is very poor for not caring about the customers. I find myself going to other stores instead because of this poor management.

Ross stores have gradually and declining and not only their customer service but also the cleanliness of the store I have not been into a Ross in the last two years that has been in a clean orderly fashion matter fact, you can’t even get down some of the isles without having to step on product that is left all over the floor through much of the store and all of the stores.

I am also highly upset with the fact that I have recently purchased a shelf after moving into a new apartment to help decorate sad apartment, and in that time I have changed my mind and opted to return the shelves only to be met with not a refund but a voucher I don’t know about most of the working Americans in the United States but I am I sell work 12 to 14 hour days six days a week and

I’m very limited on my off time…

I had an complaint against the employer name Camila Perez from store 414 venice blvd L.A. C.A., she is very racist, bad behavior, bad manager, she didn't care that I hurt myself since 1 week ago. I hurt myself, very bad person, fire Camila Perez inmediately, I've been shopping 14 years ago , very mean person, and Silvia lizama too very racist

I arrived at this location so me and my boyfriend could go shop for some clothes. d my boyfriend went to the men's dept. Immediately after ten minutes I was in the shoe dept looking at all the sandals they had I was approached by a Hispanic guy with glass when clearly be wasn't asking me if I needed some help when I heard him over his ear piece talking about me in Spanish like of I had did something wrong.

if he was judging me if I was gonna steal? Like please I work for a living and pay for the things I need my intent to go into Ross was to purchase items not to rob them cmon' let me add he kicked us out because he was ease dropping in our conversation that me and

my boyfriend were having about him harassing me and not even trying to make me feel comfortable at all to shop. Then he…

I visited the Ross at 10700 MacArthur boulevard in Oakland California. On June 28th, 2023 around 10:30 am and I was stopped by security and harassed and the police called on me stating that I had merchandise but I was originally there to return some pants that were too small for my daughter and

a few other items,they said that everything in my bag was theirs and they took it and I'm highly upset and would like to speak to someone as soon as possible. The police were called and I was questioned and let go I am disabled and was highly embarrassed and was treated very poorly by the management team.

I when to shop in the Salisbury MD store with my mom and the cashier didn't put half of the items i purchase in my back when i got home we realize we where missing items so call the store and they told me i had to come in, so took a 1 hour drive back but the manager just say they gave me the purchases i told her the only 5 items where place in the bag and

ask to let me see the video as proved she refuse to help or show me proof that they gave me the purchase, so as far as I know the cashier stole from me and the manager was covering her up because I'm black so they stay black people steel there all the time.

Like you don't have to worry about it I used to live at 43rd Avenue and Cactus 4 years ago and I came to this Ross store at least two times a week I spent a lot of money there. I am not asleep I never steal from any store ever.

Never have I been accused of stealing either. I have not been to this rust in years I decided to come today because I love Ross so much that I happen to be in this area. I came in the store and I was only in there 5 minutes and I asked the security guy if they had a bathroom cuz my stomach was hurting and he told me the bathroom was closed I said okay.

I was over there smelling the body splashes and he looked at me and he said to me be on your best behavior and I said what are you talking about. And he said to me oh I recognize you you've stolen from the store…

Yesterday I had the worst customer experience in my life, that never happened to me before and I hope will never happen again. We were shopping at Ross in Allen, Stacy Rd, my brother was moving to the new apartments, so we were in rush to get a lot of stuff.

On our way to registry he saw a snickers that he likes, so he start trying them on, it was one minute before closing time, it took couple minutes, we arrived to the registry exactly at 10:02(cameras can be checked) Woman at the registry(Teresa)told us in the very rude manner, that store is closed and she will not check us out, I asked for manager and she said that she is the manager and we should live.

We didn’t know what to do, cause we had full cart of items and she was screaming, why are you staying there, we are closed. I told…

Tried to get infro on winning $1000.00 gift card. No way to enter, tried putting in receipt number-would not take the number. This is the worst site I have ever seen!!!!!!!!

Ross at Rockville Pike, MD. The assistant manager (the lady who looks like in her 40s) did not want to give my sister (an employee at Ross) the employee discount. We have been to other Ross' and we have also been to this Ross where they will manually apply the employee discount even if you don't have your employee ID.

But for some reason, this lady who said she was like an assistant manager, said that she cannot manually put in my sisters employee ID because she needs to bring the physical ID instead. At this specific Ross, they have applied my sisters employee ID manually, even without the physical ID.

However, this specific lady said that she cannot manually put my sisters ID in for her. My sister is a Muslim (visibly)and I hope this was not discrimination but I will complain that it…

Cashier is very rude on the brandon branch

There are 30 people in line and only 2 registers are open.

Hello my name is Elena amador and my son Adan Esquivel he is 16 years old and apply for A job there I’n Ross he was looking For His first job In kenosha Wisconsin and He was treated bad in the interview the manager treated him bad saying why he’s fat and calling Him fucking lazy and all he does is play on his game he don’t even know my son to be judging him and

my son is only 16 and felt Discriminated of his weight and he came Home Craying saying He never had nobody threaded him that way and Felt Bad I just Want the manager that did The Interview with my son to get fired because he does not have a right to treat nobody like This here is my number 262997-7437

Manager is VERY RUDE, I stood in line for more than 30 minutes before I got to the register, this group comes in one person get in line when he gets to the register he call his whole team up to cut line, I speak up and say that’s not right the Manager got mad and said they together, I say but we been in line for 30 minutes, he say but they are a team and it don’t matter.

I ask for his name he’s says he was the manager. the store is on Cobb Pkwy in Smyrna Ga…store # 1019…I am returning my purchase also

Love the company, But the staff it's been over work, No smiles and they look so drained. To me if Ross care for there employees they should take care them. They are the back bone of this company, not those sit in the office and give out commands.

Lihue Ross need people and today shopping there was nice fi d thing I want but the people I feel for them, one cashier and I guess the store manager only jump on if they want too. so sad.

Hi all: This is a formal complain about Ross store located at 823 industrial blvd TN 37167. I bought a pair of shoes a day ago , tried it on which is size 9 I kept it for only one day thinking I can use to it .

5 , I had my receipt every thing. But the store manager gave me a very bad treatment with a rage of anger not returning the shoes as it has been used for less than a day . It didn’t end to that but she also kept yielding at me and almost kicking me out of the store .

That is a very bad experience with a negative impact on your reputation as it reflects the horrible treatment of the staff to the customers . Thanks

I have a complaint for a Ross Store manager which is located in 2555 Town Center Blvd N, Sugar Land, TX 77479. She was very rude and disrespectful. I bought many things two days ago and when I came home I realized 2 of them were damaged.

Today ( 06/22/2023 ) I just wanted to return them back and cashier called the manager . She only looked and said I only can get 1 of it. I asked why? She didn’t accept the expensive one without any reason.

I showed her how it is not working and told her, “you can also try”. At the end she accepted it but she was very rude and disrespectful. I asked who is the manager. She said me like a proud of herself.

I really don’t want to go there again.

I waited in line for about 5 minutes (due to being only one cashier and several customers). Eventually, another cashier opened a register. She helped 1 customer and then it was my turn. I told the cashier that I wanted a purse out of the glass case. She told me that I needed to get back in line because the other cashier had the key. I asked, can't you get it, the case is right there. She told me to get back in line because the cashier is almost done with her customer. I got back in line. I noticed the key was on the side of the register when the cashier got it to get my item. My concern is; why couldn't the cashier have gotten my item vs me having to stand back in line??????

I asked the cashier if the manager was available and she said, "that's the manager who sent you back in line!!"…

First of all I LOVE ROSS STORES. But.. Why can't you put the price and size stickers on the bottom of the shoes. Most of the shoes would be ruined using water or solution to remove them. It seems trivial but it isn't attractive and they get sticky on your feet.

Please try a different way. Thank you

This morning in Round Rock at the IH35 store there was a customer line to the back of the store with one cashier. It took me 30 minutes in line to check out all while watching the manager talking to other employees and loss prevention.

I saw 15-20 customers get upset, put their choices down and leave the store. Why didn’t the manager see this, she was standing there the whole time. After checking out and approaching the manager to discuss this, she could have cared less.

Is Ross saying their time is more important than mine?

At store 0340, I went into the dressing room and had 9 items to try on. " I appreciated her consideration and tried on the clothes. Upon exiting the dressing room was a different employee who immediate started fussing at me for having the 8 and 1.

I asked her "why are you fussing at a customer? " I found out before leaving the store, the lady who fussed at her customer is the manager of the store, Miriam. " All the other staff in that store were pleasant and helpful.

I do not appreciate a manager who is supposed to be a role model and support to their staff so rude to customers and staff.

Ask two Store associates that was on the floor a question to find an item..Neither of them spoke English. I thought when you apply for a job you need to know Either English or Spanish and English. Come on people.

Your loss prevention and management should be fired. You allow low life's to enter your store's and steal merchandise. Your locations in South Philadelphia are a disgrace. I've watched mother's stealing and allowing their children to steal, Thief's walking out with your own suitcases and filling them with shoes , clothes, and walking right out front door.

Meanwhile others who are decent hard working rely on your store for the prices and pay for there purchases. I'm a regular at your locations at 8 th and market , 3 rd Oregon and 24th and passyunk . It a huge disappointment that your company tolerates theft and does not keep these repeat offenders out of your business.

They verbally assault your employees and paying customers.