Ross Stores

Visited the Decatur, AL store on July 1, 2022 it was one of the nastiest stores I have ever been to. Clothes, racks, shoes were everywhere. There was not a single isle that was arranged. There were even long rack type clothes things in the kitchen isle you could not get through.

There was not a rack of clothing that had the correct sizes together. The rack along the wall that had shoes are as terrible. There was more shoes in the floor scattered out than was on the wall rack. There was clothes in the curtain isle, clothes in kitchen stuff, clothes everywhere.

One lady I was speaking with said it looked more like a thrift store. I told her I had seen thrift stores be better organized than the Ross store was today. I have shopped at this particular store for years but will not go back…

Hello Sir/Madam, I am a loyal customer at countless Ross stores and this is the first time I was so embarrassed and humiliated by a store employee that I feel my business should be take elsewhere to prevent this type of humiliation. On 14 jun 2022, I was shopping at the WB store in Sanford, florida, I kept noticing an employee following me around.

I did not take it personal but when I went to check out, I noticed this same employee behind me and making personal chit chat with the clerk when I completed my purchase and payment. As I tried to exit the store he kept watching as if he expected something to happen.

The buzzer at the door went off and he was quick to respond to retrieve my bags and start checking inside. After doing this in front of all these customers testing items…

10 minute to 10 pm i work Sps spoust close midle door then doors supervaiser say no do naow then she said walk in store to cheak i walk then i heelp employe all we fix hangers then we tok money aut cashier then she start close door it beep she say Keka why you no close dor i say i was going to close 10 min to 10 you say no then

i bean vith ya all time working & we tok money on back Lakisha supervisor all night was ok then she start dnt know she wana set me up to fire or dnt hawe idea

The lady as assistant manager name: shahnaz Jafari, this lady taking all item goes on sale for herself and does not leave them on the floor for customer and that is make everyone mad, the sale is for customers not for employees if you promote and make sales. This is against the law as she does not people to buy good sales prices.

I think she buys them to sale them on line for her benefit and make side job business.

Also she is very rude and not friendly at all.

Hi, I am writing because I was in yesterday to return 2 pairs of shorts that I purchased at the Marinette store about a month ago. Instead of returning the second pair the girl actually rung the second pair up, which means I paid for them twice, once a month ago and once yesterday, but the shorts were returned.

I drove an hour and a half home then noticed what had happened so I called the store. They told me they would see what they could do and would call me back today. When I received no call back today, I called the store & the girl who answered today told me she had spoke with the girl I talked to yesterday there was nothing they were going to do for me unless I took the 3 hour round trip ride to your store.

I am very disappointed in the service I have received. I would like a phone…

The Camarillo store has the worst customer service. I have been shopping at this store for over 15 years and for the last 5 years now I have received HORRIBLE Customer service not from employees the store manager. She has no filter when she talks to customers and she is disrespectful to everyone including her staff.

I have decided today that I will not be shopping there anymore.

I went to Ross on South Blvd in Charlotte NC. This store is so out control the employees are loud and disrespectful. The manger is a short black female she is very rude as well. Too much cursing and playing around.

I will never shop here again.

You llist store in tewksbury mass drove 40 miles only to find out there is no store and just an industrial park. Also phone numbers for your stores when you call say not in service. ARE THERE ACTUAL STORES IN MASSACHUSETTA!

I bought a purse on the 10th of February prior to going on vacation. The very first day I used it, the zipper broke. I never thought about keeping the receipt or a tag because I usually don't have to return a purse.

I took it to the store today, because I didn't have the tag or receipt they told me there was nothing they could do about. I was only looking to exchange it for the same amount or get in-store credit.

Now I am stuck with a broken purse that I can't use.

Ross employees in Fresno CA Shaw & First. employee told another employee that I stash items an come back for them an employee got on intercom an said something about Fresno Police department.i was with my family shopping I do not steal I'm embarrassed an humiliated I won't go to Ross no more I'm going to file a claim

I'm with my wife and kids shopping Ana employee on the intercom and says Fresno Police department an said something else an a employee told another person watch me that I stash stuff an come back for it so what's that person saying that I'm stealing .so she telling employees to watch me.i fill embarrassed an don't want to shop there no more maid me seem I'm a criminal.i don't steal an I'm going to talk to a lawyer about.this.i should be approach with a welcome to Ross .Not watch me an say I stach stuff!

I was at melrose 8066 S Gessner Dr, Houston, TX 77036 i shop all the time at that ross but today 2/17/20 i was there because i was wasting time before I go to work, I work at the same shopping center in a clothing store so when i saw a women employe talking with the loss prevention and another guy thinking i was steeling , the guy and the loss prevention they were watching me what i was doing the women she was was at the front supposedly cleaning the windows and

when i was leaving the store she was waiting at the front just i case i have something i feel bad because i work at costumer service and its not the correct costumer service and not everyone its going to steal.

I was at ross store #-4116 around 11:00 am on 02/14/2020, when i got the line to pay , there is only one lady on line and there were 2 people at the return dept and no one was at the cashier for purchase. One lady was on line for return and no one was on line for purchasing. So I waiting behind the lady on line for the return since no one at the cashier. I waited for around 10 mins then one girl came and opened the cashier. While i was waiting, other lady was behind me. The later one, other person came to next to me who was on line for purchase.

Then once she opened the cashier then the person who was next to me and on line for purchase went forward to the cashier. I told her that I and other lady who was also behind me were waiting ahead of her who was on line for purchase.

Even though…

This is a complaint regarding this Honolulu Ross store on Keeaumoku (711 Keeaumoku St. Honolulu, HI 96814). I've been there many times because of the variety and quantity of good merchandise. That's not the problem, it's the people who work there, they simply don't give a dam. It's to the point I don't bother asking for any assistance anymore. But yesterday was the worst because I and a whole bunch of people behind me had to wait extensively for the cashier while that person dilly-dallied and took care of personal business with someone.

It was raining I had some time to kill and I really wanted the wonderful shoes and blouse I bought. I think these people need retraining before I retired I had several Jewelry stores and hired and fired many people. Other Ross store on Ward is my favorite…

Just when to store Ross buy shoes chocolate, underwear,go out store but when back look for my boyfriend after my boyfriend was pay one employee came to me accusations stolen pair shoes show my receipt she is the store on sycamore Vista CA.my phone number is 4422169677

Awful Rude Service experienced today { Feb 3, 2020} time 2:18 pm with your cashier Delores {associate - 256573 at the Hollywood Florida store {0287} in Oakwood Shopping Center Plaza. I bought several items, 2 being large trays, and some linen also, I asked Delores for an extra shopping bag, as this one was about to tear.

She actually looked at me with an attitude and you could see and feel the bad energy coming from her breath. I was a customer, I thought? She was one of the worst customer service reps that I have come across in a very long time. No excuse for rudeness.

I only needed an extra bags to secure by purchases better. next time I will go to Target, or shop online with Amazon. I have shopped this store and other Ross locations for several years and never experienced such rude…

I am a visitor here in LA from Virginia for a few days to see my friends and Yesterday around 5:30 PM I entered to the store and Unfortunately I left my Micheal Kors purse inside the cart while I was checking items. For a while I did not check my cart as I was talking and shopping with my friends.

Then after 10-15 minutes I realized the cart is not there! At the same time I saw a security officer and I told her that my purse was here and I asked her if she had seen it. She said that she did not see it while she was passing me quickly!

I got surprised how a security officer could ignore this incident. I went to customer Service to report it and asked to talk to manager on duty Karen Maya. Hopefully she was there and I reported the incident and asked to check the security camera.

She…

Re: CS0104046-relayed to Corinne. Visited store #1029 for a return due to its being defective.

First time ever to buy & return and last time I will ever shop there again. Method of approach used to tell me I could not return due to 30 days expired. I tried to explain that I was guilty of not reading back of receipt.

Salesclerk was trying to explain and the manager CHERYL a extremely rude and loud. interceded to give me her opinion of which I did not ask for. I did not even know she was the supervisor until I went back in there to speak to the manager and I was old to wait while she continued putting hangers away at the customer service counter which just added salt to the wound.

I walked out and decided to call you direct. I am a senior citizen and public admonishment does not sit well…

2 wks before Xmas at the Ross golden east crossing mall Rocky mt NC they only gave 2 registers open with slow people working them under staffed 2 pop up dressing rooms in front of store the normal ones closed

I’m actually a employee with Ross I’m another town but the Ross in Oxford al exchange is where I need to report one of the managers. She was very rude, kept looking my mom and I up and down like she was judging us.

When I went to ring me stuff up I could only ring half because I was paying two separate ways because I only had a certain amount on each card. The employee acting like it was such a struggle to do that and then proceeded to say she cannot give me my discount because I wasn’t using MY card but the card I was using doesn’t have any name on it, it’s a prepaid card.

She then got a attitude and was swinging her finger around and bobbing her head because I told her it doesn’t have a name on it so i should be able to use it, it is my card and my money I just have to pay two separate…

A couple of weeks ago I was shopping in the Ross at the las Posas center in San Marcos ca. And the security guard was a Latino male with a mustache he made my shopping experience very uncomfortable. For whatever reason he seemed suspicious of me checking me in every aisle especially when I was trying to pick a candle out never even greeted me at the door and

when I was at the register paying he was watching how I paid all the way to the exit. He stood at the enterance as if the alarm was going to go off on me. It was slow that day and I just couldn’t believe I was treated that way.

Made me regret my purchases or even shopping there. I yelped about my experience I had that very same day. But something needs to be done about security they should Not be treating any guest that way. Very…

I was hit on my chin and the top of my head by 2 different toys while searching for a Christmas gift. Those toys are just thrown on the shelves, there is no order and it is dangerous. When I asked for a manager to complain about the lack of safety, even though she was pointed out to me, she never came to talk with me.

I requested she be called twice. I finally left the merchandize I was going to purchase and store without talking to her but asked the employee who called her for me to let her know I would be filing a complaint regarding the lack of safety and the really poor customer service.

If those toys, boxes, hit someone's child like they hit me you would be sued. If anyone had seen me hit by them I would be suing.

I went to ross to shop while looking I put my phone down on accident I quickly asked the store clerk did she see a phone she said no so I ask manager to look at the tape he took an hour to view the camera and said he didn't see anything I back tracked my self and no phone it was about dead I had an I phone XR my daughter put on a feature to find my I phone and

it indicated the phone was in the store one of your employers walked out of the store and on my daughters phone the tracker followed this employee down by this time I call police when she returned the blue dot on my daughters phone pops back up into the store the police arrive I explain to him what happen he said he couldn't just accuse anyone he went back to review the camera he came back quick and said he saw nothing I filed a…

The security acuses my husband of stealing n his friends were sitting around smoking marijuana outside and one of his friends was sitting inside insulting my husband and then threatened to beat him up this occurred at the ross on florin road in Sacramento at 7:30 pm

The security acuses my husband of stealing n his friends were sitting around smoking marijuana outside and one of his friends was sitting inside insulting my husband and then threatened to beat him up this occurred at the ross on florin road in Sacramento at 7:30 pm

My daughter went to the Ross Store located at 1945 W Palmetto Street, Florence SC 29501 to return a dress. When she gets up to the service desk and tries to explain to the lady what she was trying to do the lady proceeds to tell her that it's past the time that she can bring the dress back and

get her money back and that all she can do is give her an in-store credit. My daughter say's to the lady today is the 5th and I bought it on the 5th and there are 31 day's in both months.

The lady proceeds to tell my daughter "Well you also have to consider Thanksgiving" in which I'm not sure exactly what that has to do with her returning the dress. She then looks at my daughter and say's "Uh Uh this isn't about to go on up in my store".

She's working the service desk so I highly doubt it's "Her…

I was standing in your holiday section and a bunch of frames we're just stacked on the floor, standing, on top of each other and one with a metal frame fell on my food and cut my foot. I'm in tears.

It's stinging so badly and bleeding. And two different floor workers came over and did not even offer me a bandaid. Let alone an apology or anything else. I have never been so hurt or so insulted in my life.

One asked if I needed an ambulance and if not then he just said okay well then idk. And I literally had to ask for an apology, multiple times, and still couldn't even get one. Just "oh someone must have put these here. ".

I wanted to return a multi plug electrical outlet (28OCT2019) because it was smoking when I plugged it into my outlet. I went to the side where the department I bought it from is located. Susan was the cashier and told me they usually do not return electrical appliances.

She called the MOD but I had already waited for about 15 minutes before I inquired if anyone is coming. assistance. The security guard came over and told me to go all the way to the front where the MOD was located.

The security guard was physically pushing me to go to the other side up to the front. I went and the MOD did not acknowledge me. I had to explain that I was the person with the return with concerns, and inquired if I had to get back in line.

The MOD said that he said he was coming. I replied they told me to come…

Ross Store in Santa Ana California, on Bristol and sunflower corner. Went to the store tonight 10/10/19 around 10:30 PM. The young lady in the fitting room was rude. When I came to her to try the clothes, she didn’t say anything and ignored me. That’s fine.

Then when I was done trying the clothes and put them back. I was waiting to get back the blush I wanted to purchase. she just ignored me. When I asked for it, she just pointed at it and remarked “It’s over there” Instead of handing it to me.

Maybe immature, maybe overwhelmed, maybe tired, or maybe she doesn’t like the job. Regardless, I’m exhausted from a very stressful job and the last thing I need is to deal with someone like her. Maybe cheap clothes but I don’t need to deal with someone as cheap as she is with her attitude

Returned items, no receipt but never worn and with tags attached. I was given 1 piece of paper, it looked like a receipt. I did not leave the store, I simply went to look at some items to purchase and got back in line for the register (different lady since the person who did my returns went on break).

This new person was asking me for card when I presented her with the paper looking receipt. I told her that I was not given a card, just the paper. I stepped to the side and started to look through my things to make sure did not misplace anything, she also got the manager as well.

The manager looked at the tape and claims that the cashier gave me a card which is a lie because she did not, I have never been treated like a criminal at any of the places I have shopped at until I have been to…

I recently visited one of your stores located on Pico and Alvarado I believe the store is #1711 (I contacted store to get this information and spoke with an assistant manager) and when I went to fitting room with my 6 items to try on I was encountered by an employee named Beverly.

I have never been so disgusted or embarrassed by a retail employee as I was by this employee. I have encountered disgruntled employees before and generally I am able to brush it off attributing their behavior to a bad day, but this woman not only sized me up, but criminally profiled when I was headed to the fitting room.

Here's what bothers me I was dressed in workout clothing and rather clean looking considering I was out running errands. I didn't even have a bag with me because Ross offers apple pay. Nothing…

I have been shopping at Ross stores for 50+ years. This is the first time I have felt that the store is not very friendly to their customers. I shop in Ross 3 to 4 times a month and love to just look.

I am also in your senior club on Tuesdays. I purchased an item last week and wanted to exchange for a larger size. 30 because it was not the senior day. I said it was an even exchange couldn't they just override.

The cashier called the manager of the store, located in Hickory North Carolina. The manager was not happy to come up front to speak to me. She said I would have to come back on a Tuesday if I wanted to even exchange.

I told her that was ridiculous, she should be able to do something. She was very rude and said NO! I told her I would contact the corporate office about their policy.…

Nakia the store manager in Calumet City Illinois needs to be terminated. She’s harassed my daughter, Christia Hagans while she was an employee there. She was very rude and unprofessional at all times. I witnessed it firsthand. She made her work in a hot room with no ventilation and a jacket on at all times due to her tattoos.

She even threatened to terminate her if she didn’t finish her paperwork and she didn’t submit the information to be filled out. My daughter is a hard worker at 21 and this evil human being terrified her everyday. Please call me at3126199972 to elaborate.

She’s a very mean, unfriendly, and ugly hearted human being. Please do a thorough background in selecting managers at DD discount stores, because the one selected is mean to employees and firing them without…

Yesterday my mom went shopping and Ross at manhattan blvd, harvey, La and she bought 4 items and the store cashier charged her for 5 items my mom went back to tell the lady what happened the lady went and called the manager but the employees beside her were laughing and making fun of her because she was hispanic and don’t know that much english even thought my mom was trying her best to communicate, she found somebody to translate for her, the store manager went to check the cameras and

checked my mom’s bags without permission. My mom had such a bad experience that she is embarrassed about coming back to that store she came home crying, feeling humiliated. She is also thinking about suing the store.

I went to Ross located at 2950 Aborn Square Rd., SJ, CA on 9/6/2019 I was supposed to get 10% discount for Senior on Tuesday, I reminded the cashier about the 10% discount. When I got home, I found out she didn't give me the 10% discount. Next day I came back and asked for the discount, they told me I had to do it the same day. This is ridiculous. Nobody had mentioned that rule before.

Please take care of the matter

THIS IS Y I SHOP ONLINE. U DONT APPRECIATE UR CUSTOMERS BUT U WANT OUR BUSINESS 25+ CUST IN LINE 1 CASHIER. ANOTHER CASHIER HELPS 1 PERSON THEN GOES TO JEWELRY CASE FOR 10 MIN. THE CUSTOMER SHE HELPS " I DONT WANT STAND IN LINE SO I DONT WANT IT. THE FITTING ROOM ATTND.

" I WOULDN'T USE THE RR THEY SAY ITS VERY DIRTY. REALLY !! LESSON LEARNED I wish I had taken pics

I go to a Ross located in Inglewood California. There are two guys I believe they call them SPS. These SPS like to check women out just like every other guy but these two really don’t care and don’t respect because they do it in a reckless way.

One of these guys name is Leo, he checked my wife out right in front of me and when he realized I was looking at him all he did was smile like it was okay. That same day I noticed how those guys don’t just do that with customers but also with their coworkers.

It’s very upsetting how disrespectful they can be.

Ross is me and my wife favorite store and we were permanent customer for Ross, we leave one block far from Ross is store number 14. Last night I went to the Ross store number 14 located in Torrance California.

and I bought a heavy item and I asked them for double bags. a cashier her name was Erika said: WE CANNOT Give a double bag to you !!!! I asked for Manager and lady (LIZETH) who pretended that she is night shift Manager was there and she Said: We cannot provide any bag Until you will buy one more item!

It was like a joke. I said are you serious and she said yes! I said Ok if you think to push customers to buy Item just for 10 cent bag. I will buy it and definitely I will back tomorrow and talk with your upper manager, after I bought an item a cashier with very bad attitude and she…

Ross located at 701 Market Street , Philadelphia , PA 19107

I purchased a gallon of Elmer’s glue and a 1/2 gallon of neon pink slime glue and a sweater along with a 99 cent Ross bag . The cashier assoc: 825031 gave out all three items in one thank you thin plastic bag. I asked her can you double my bag or separate the glue . I explained once I move this bag the bag will bust . She refused I asked for a manager she moved my bag and said you can go in the back to get him . Security called the manager and the manager told me to take another bag. The cashier started ringing up some one else and continue to be rude to me she told me since you brought a 99 cent Ross bag you don’t need your bag doubled . It went on for a minute I told her to be professional she refused . She should not be…

I recently walked into one of your stories I was not even in the store longer than 2 minutes. Approached by workers saying they call me on video camera stealing I never been to that store in a few months I know they don't have me feeling I asked him to show me they kicked me out and said they were calling the cops poor customer service you don't treat people like that I was embarrassed did not file welcome they threw me out just by the way I look

On 7/31/19 in grand Prarie thx while I was paying a cashier took my shopping cart without asking. Without knowing if I had any of my belongings left. My keys apple ear pods where attached to it. I asked the security guy if anybody returned any keys, he asked the assistant manager and with an attitude she said “we are not responsible” not even putting any effort to help find my keys as well the clerk that took my cart without asking!

I felt lost and ignored! Clerk is responsible for this! You can’t take anything without asking! I am hoping I can get some response here.

Today inside the Ross in Hallandale a shelf fell in front of me the person of the staff came towards me and instead of asking if everything was fine I only made sure if the merchandise was good. The event happened today between 3:50 4:08 in the area where the shampoos are. No one apologized.

Everyone talked to each other and laughed. Unprofessional and poorly managed the store. Christian manager.

I shopped your aiken store today. The line was so long and the poor cashier called for help and the manager lady came up and said to the cashier that she was on her own????? Dont mansgers cashier? A few of us were appalled Never mind the cashier was working as fast as she could go.

This was u exceptable to us

I don't have a costumer service complaint. But mother's need to control their kids! There was a mother not watching her kids. And they running everywhere & getting under the rack & they almost hit me. The mother is not controlling her kids!! Please do something!!!

Mother's NEEDS to control their kids! They are running wild! We are there to shop. I don't need a reply, I just want to know about this. I am not angry. But something needs to be done. Thank you !

And please don't send me a reply.

99 top that does not fit. My husband drove round trip 50 miles to be turned down for a refund in cash because even with proof of purchase on a debit card from the bank they are only allowed to give you a store gift card.

The only exception must be made by the district manager which takes 4-5 days for him to make a decision because in the company's culture this is a deterrent for issuing cash refunds that may bankrupt them. 99 cash refund.

To whom this may concern

On December 18,2017 at 5pm. I had a very disturbing experience at the Ross in Cumming,Ga with a Manager named Tamara. While in line 2 other customer and I were conversing with each other about how ridiculous the line was with only two people on the register. Tamara took it upon herself to interrupt our conversation by say “She’s coming back from her break no need to be upset”. We looked at each other shocked at the way she interrupted and how she said what she said. The other sad we weren’t even talking to her and she interrupts again this time rolling her eyes saying “well it’s Christmas what do you expect” I said for you to be a manager I’m shocked at this type of treatment. I asked her for her first name which she gave I asked her for her employee I’d or last…

I wad sold dirty used clothing that was not even the same brand name as the tag says.