Ross Stores

I took my 11 month baby to Ross store located in 1077 E Shaw Ave, Fresno, Ca today at 10/30/2022. I need to file a complaint about Lisa, who is a while lady at the age of about 55-65. Lisa had treated me and my baby in discrimination, and told me what to do in front my baby for something not my fault at all.

There was a worker pushed off a big metal chair right in front of us and that chair completely blocked our way, and yet she walked right away, pretending nothing had happened. So I used my leg to gently slid it to the side, because I don't feel safe to completely leave the baby in cart considering the size of the chair. At this time, there is a elder lady came and yell to me" EXCUSE ME??!! I WOULD HAVE PICKED THAT UP!", who is also a worker in the store. So I said" Yes, please and I…

I’m handicapped, w can’t stand up straight standing still very long. I asked the manager Karen did she have a handicapped lane she so no very nasty to me. I’m here in Phoenix Arizona visiting for my first time and I was treated like that.

I put my merchandise back and walked out the door. Karen smirked at me when I walked out the door. I will never go back there again.

99 Janice the store manager looks at me and stated what you dirty Hispanics alaways want some deal. 00 not sure why but I asked polite why would you say that I am only asking why all the others are at a different price and the name on tag does not match the name on the bottle.

She laughed and ignore me as if I was not asking questions I asked to provide me her name she stated I don’t need to provide you shit I raised my voice and stated what’s your policy then she leans forward and shouts her name and said good luck they ain’t going to do shit to me I will be sending them an email before you can speak to anyone dirty Mexican.

I left my order I was at lost with her behavior and how customer service is so out the window it amazes me how a person spending money which in return keeps those…

I have been shopping at Ross for many years now. Today I brought several items from the clearance rack and proceeded to the checkout like I always do. The cashier appeared very agitated and under stress. There was one item that did not have a Ross store tag on it.

I advised the cashier about it and also told her that I selected the item from the same rack. I asked if she can check the price. She immediately stated, "I am not going to give you a clearance price".

I told her I was not asking for a clearance price. I just wanted to know if she can check what the actual price is. The item did have an original tag from the maker. she looked at this original tag which was $45 along with the color of the security devise and stated, "The price is going to be in the in the 40's.

Do you still…

Went to try on clothes in the Drexel Hill location dressing room. They have an old woman who is rude as crap. I told her how many clothes and she said something and I didn’t hear her so I said what and she rudely goes pick up the number; not sure why the customer is doing her job but

I picked up the number and then she just pointed to where I go, no customer service at all!!! It was unbelievable to me how rude she was, miserable face no smile and was sitting on her ass when I walked out and she just again pointed to where I put the clothes.

Please for the love of God put her in the back behind the scenes cause she should not be working a job she apparently hates!!

I'm actually an employee well ex employee at Ross located at 1060 Brentwood Rd NE, Washington, DC 20002. I just have like a very serious complaint for starters they said that I would be on call. But I haven't been in for about 3 to 4 months normally I am in.

When I went to the store to just shop I seen new employees at the registers no old employees just new.

Also I haven't been getting paid I think it's unfair to hire someone and not pay them. It's not my problem that I haven't been in and I still need to get paid. I'm struggling to find a new job because this would be my first job.

The employees and managers are very rude to me. And if they did fire me no one told me and I think that's very unprofessional. This has been going on for a while and I'm tired of it. Thank you for your…

Store is racist over and over again it's not the 1st time I've experience but to this degree it's called white privilege from an undercover security guard who is following me around staring at me continuously making my shopping experience very uncomfortable then she started filming me when I got upset so I said also you're looking for something to post on YouTube or the media so yeah so I am very disappointed and I'll never shop at the store again nor in the city of Daly City too many racist people here

I was falsely accused of shoplifting by an employee.

The Nogales Az is the worst for checking out. There must be over 50 people on line. With one cashier. It’s a everyday problem. Common on its Saturday. They need to get there scheduled figure out please.

I purchased a long, formal dress & the cashier began balling the dress up & started to put in a small bag. I stopped her & asked her to put dress in something more suitable. She stated which I do not recall saying I asked her to take dress off hanger & that is why she did that.

I informed her I did not think that was appropriate at anytime & especially something special like a formal dress . She put dress back on hanger & handed me the dress without any covering. I asked did they not have a way to cover the dress up before I took it out the store.

She was very rude stated that she always balled items up & no one complained & she did not have anything to cover item up with. I asked for a large bag & put over hanger to cover at least the top of dress as most clothing stores do.

I was…

I feel like I guess the manager on duty was trying to single my family out. We was by the fragrance department. Smelling the scents she right past us gave a stare that was uncomfortable to me. Then went to front on the microphone and announced not to spray on the perfumes.

I told her it was a better way to say it. Like to us person since we was the only ones over there. Instead of announcing it to the store. She tried to say a smart remark. She very unprofessional.

And need more training or drop her problems at the door before work. I'm highly upset.

Tonight when I went to check out I asked the cashier if I could get some earring from the jewelry case, she asked the manager. Whose name is Allen, and he's shouted back "NO WERE CLOSED", and him and a couple of other employees started laughing.

There were customers in line behind me so I wasn't the only one left in the store. Then when I got out to my car I realized I forgot my phone inside the store. I knocked on the door and mouthed to the employee I had lost it.

She looked around and came back telling me it wasn't there, I told her I have a number someone could call it for me but she ignored me. So I had to leave ross and call my phone so they could find it.

I returned and Allen seen me at the door and walked passed ignoring me and the other girls kept telling me they couldn't open…

,53C,so I got back to cashier to explain her my misunderstanding,she said OK,and transferred me to different cashier ,he was African American guy to return back my toilet seat for my missunderstanding,but he refused ,he said as long as it returned can not to resale you,I learned him that the sam issue happened me one day in same store and the cashier recorrect and returned ,I refused that ,I asked him the manager and he told me he is the manager,so it is very bad treatment to customer and bad behavior ,and I need my full amount of the seat as my right as a customer

I was in your Lauderdale Lakes store today. I’m sad to say it’s a shame I waited 30 plus minutes in a line for four items. You have two cashiers working and one cashier have to close her line to get change or cash for the other cashier and get designer bags for customers.

While a customer goes to the refund line and changes her mind about returning the cashier allows her to stay in that line starts ringing up her basket full of items. Needless to saw while we who have been waiting patiently is still in line.

To top it off I asked for the store manager name and was told to go look on the board where there is just a picture without a name. I asked the loss prevention person what was her name and she rudely stated I know her as Ms Haze.

I asked did Ms Haze have a first name and she said I…

I work for Monrovia Ross and today's manager at 10:11 am in charge hung up on me I called off because my truck broke down what kind of leadership is this if she can't conduct herself with respect for her employees I have no control over this matter speak to your staff corporate because this is unacceptable

this Store had a horrible Employee (ROEL) on duty that day !! instead ROEL who was telling me to be quite and NOT helping Customers was way OUT of line that day !!! unacceptable ! this is a LAZY Store !!! w/ LAZY employee's !!!

terrible Store will NOT return here !! still NO response....

I live in Napa, CA and very seldom shop at Ross because it's always so busy and it seems to be short-handed but tonight on my way home I haven't seen there wasn't a lot of people in there so I thought I'd go shopping I go in I went through the whole store took me about 45 minutes.

It was wonderful I got up to the cash register there was somebody in line already being helped they had a lot of things they were buying a bunch of baby clothes there was two other people on the other register and I stood there for longer than it took me to drive home from Ross which is a couple miles and nobody noticed me looked at me acknowledged me or anything I had two items and

these people had a pile of stuff in the other register I can't understand why somebody could not simply wait on me with my two…

My Problem was that I saw a young Lady being so disrespected. I meant to follow through with this but misplaced the direct day and time! This young lady was verbally cussed out by a very nasty female and no one a mgr or anyone assisted her.

She is around 17 or 18 years old and you can tell she may not have been working there long. The date was around August 19th or 20th afternoon hr. The Staff was very unprofessional.. I felt reall bad for her.

I would not shop at this Ross again!!!! You need to talk to the staff and let them know this should not have been allowed!!! I was hoping the young lady quit, but a mgr should have assisted her.. So Ridiculous!!

I was in the nampa Ross and there was a clearance tag on a Jean jacket. my daughter picked it out for me and I walked over to look at it . 49 so I agreed we could purchase it.

when we got to the register they told me it was not the correct tag. and that someone had placed it on the jacket and that they wouldn't give it to me for the tagged price. 99 to begin with I am very disappointed on how the manager handled it then questioned me why I needed pictures of the tags told me he ripped up the other tag and

then brings the tag back In perfect Condit when I told him it was OK if it was ripped completely rude and degraded in this store

First I’ve been a Roth customer at the Conyers Georgia store since they first opened mother of six girls have shopped here for years you have a new person work in their name Joe says he’s the manager asked everybody ally to take the hangers off the clothes before they got to the register I was buying clothes for my granddaughter so those hangers I get to keep the and I said oh you only just have one hanger and he said well you can take that off he was so rude but

Sophia helped me out I left the whole basket of merchandise will never shop there again

Mananger was acting loud and throwing clothes. Scared a costumer as well as my self and did not allowed me to purchased. Mananger obligated her staff not to give me her name nor the number to complaints.

I had to make a return and when i got to the store the doors were locked it was 8:50 it was closed earlier than what the sign ob the door said which was 9pm. So Gina the manager decided to allow me in amd i was told that i could not return my items that paid with using a Debit Card Transaction and i could only recieve in store credit.

Carrie is who was the one that said i was un able to return. Ibwas treated rude and my items i paid for i cant fit i want my money back.

I went to the Ross on 14251 Fm 2920 Rd, Tomball, TX 77377 on 9/12/2022 around 5:30pm. I was very disappointed at management as this individual saw that the ONE cashier had a line of TEN customers and did not bother to help her.

Even when she asked the cashier if a certain employee was there and the girl told her no. She walked away and picked up hangers and put carts in their place while all the customers had to wait. Are managers not allowed to ring customers up or something?

It was ridiculous and it was apparent she didn't care about the customers.

My complaint is regarding the manager at the Ross Store located at 3033 S. Sepulveda Blvd in Los Angeles, CA 90034.

I needed to return a clothing item which I purchased from Ross a few days prior to this incident. PLS note that I DID have the receipt for the item upon returning.

The manager, named Johnny, was very insulting to me in numerous ways: -He told me that he cannot verify that I bought the clothing item from Ross because it was missing the tag. -He told me that none of the items on the receipt matched the clothing item. -He then tried to convince me that the item I wanted to return was NOT in fact a Ross item, stating that the brand was from another store (implicating that I am lying). - Lastly, he said that if he had access to cameras (from the Ross store I purchased the item…

Customer service was definitely a zero ! Once arrived at cashier, she rudely said uh no can you remove the hangers from the clothing. I always do as I know it would be faster but then i just didn’t have enough time . Then she still took her time and scanned couple stuff twice .

Desoto Tx 75115 Store # 0422 Cashier Dominique

Location: 5295 International Dr. Orlando, FL 32819

Employee: Blanca

Several people requested Blanca's help. She responded abruptly dismissing everyone who requested help. She 0 Customer Service skills and should be retrained to improve.

there were employees looking but acting like nothing happened when I asked 3 different employees they said they were 5 mins to closing so someone must have put it away and would not try to retrieve it for me or let me re gather the items I desperately needed for a trip I am going on tomorrow.

but to grab my things and not allow me to purchase anything when i actually spend alot of money in your stores at least a couple hundred every time I shop is just rude and insulting and a waste of my time . Is this some new policy you guys have in place ?

Because if so I won't be returning and will tell everyone that will listen why they shouldn't as well it would have been better for them to stop me at the entrance and tell me I couldn't shop there and at least saved me the trouble and humiliation…

Ross Dress for Less store in Gurnee, IL typically will only have two cashiers with a very long line of customers waiting to check out. I had been waiting in line for more than 20 minutes while two cashiers checked out customers. When it was finally my turn to check out, the cashier I was about to go to told me to wait because I have to help the Jewelry department customer. There are employees standing around talking.

So, now there is only one cashier available and 15 minutes later I was able to check out. Meanwhile the customer at the jewelry department was trying on sun glasses and the cashier remarking how cute the glasses were on the customer and then started small talk. Ross has to take a cashier out of service to help Jewelry department? The manager couldn't have asked another…

Visited Ross located in Carson CA and wanted to purchase a clearance item that clearly had a mark down of the original price with the new sales price and the rude cashier argued with me that it wasnt on clearance. All items in that furniture section had markdowns. I visited another Ross to verify and sure thing at thisnother location they had all furniture marked down the associate #2182166 just had a ugly attitude and decided to argue and not allow me to purchase rhe item.

m. on 8-20-22. Upon entering your store I was placing my 2 yr old son in the shopping cart in the front part of it, I was approached by assistant manager April she politely asked me if I would put my 4 yr old daughter in the shopping cart.

I told her no my daughter does not like being in the shopping cart but I will keep her by her side. A few minutes later I hear an a announcement over the PA system all children under the age of 5 needs to be in a shopping cart or you will be asked to leave the store.

I paid it no mind assuming it was meant for me, I continue to shop. a few minutes later I am approached by your security Wendee, telling me ma'am you need to put your child in the shopping cart or I'm going to have to ask you to leave the store.

I asked her when did that become a company…

The cashier She keep on insisting to pay on the self check out but we got bad experience on self check out.plus she has to take out gator tag. She started giving us a bad attitude which we don’t like it.we spend almost an hour and end up to cancelled our bill coz we are piss off.reported to the manager She said she much have a bad day. That is bad for business don’t you think.

The manager was very rude and disrespectful

Store manager Jennifer Dobson was very rude to employees of Alton Sqaure Mall. She gave the bird to an employee who could not let her in the Mall because she didn't have a key. Dobson then proceeded to talk and act aggressively towards other members.

On Sunday August 14, 2022, around 5:30pm one of your Store in Rowlett Texas. My granddaughter (15 years) and myself experienced such unprofessional behavior from one of your supervisors down talking to (2) ladies’ cashiers on the registers in front of a line of customers in such matter that was degrading.

We were so embarrassed for the cashiers. Such degrading behavior from a supervisor their staff in front of a long line of customers shouldn't be acceptable. She was yelling to the cashiers to speed up because they were putting her behind (supervisor also was as a cashier) Why would she make a comment like that to hurry to slow (yelling) we all look at each other with a surprised and embraces for these 2 ladies.

As a long time, Ross customer, I am fully aware at times of long lines but we…

I visited Ross Store #1165 on 08/08/2022 looking for Halloween decorations & workout equipment. While the store my 3yr stated he needed to use the restroom. I went to front to ask an associate if we could please use the restroom.

The store associate was a young African American guy who was rude but also lazy when responding. He said we had to wait for him to finish because he was busy. After waiting for about 10-15 mins I again reminded him that my toddler had to pee and not wait any longer.

The associate once again with a bad attitude said we had to wait because everyone was busy and that because of Covid he had to accompany us to the restroom and wait there with us. This rule seemed extremely odd and more of a harassment to me and therefore I questioned why he had to go in with me…

Associate 501596 @ Brookfield, WI 53005 was being rude towards customer who Asian, as the weathers is changing people get sick but she was going off about Covid. I’m not sure if she was trying to be quiet so people couldn’t hear she was actually loud enough for us to hear.

49 and she would not sell becuase she claim some else put the tag it did not match the shoe I explain to her I saw like that and grab it that was not my fault it was missed taged I really would have like that for my girl . I wish they would keep a better eye that way we don't get exited for a price that is not

I have been to Ross on Fairview Ave. in Meridian, ID for the 2nd time now and have been treated so rudely by the woman with a Bosnian or Russian sounding accent. She does NOT wear a nametag Today me and 4 other families were waiting for the dressing room to open, because they said they were on break and would be back in 10 to 15 minutes.

half an hour later still no one comes to let these school kids and families try on anything or even go to the bathroom. One boy had to go so bad he peed his pants and another went to the albertson's down the way.

I went and asked the Russian woman if someone could come let us in or even if she could let us use the dressing room and she said she had to straighten out a shelf and could not. I looked at the lady next to me and she said fuck it and threw her…

Worst experience trying to buy school clothes for my 4 children! I just spend over 550$ to be cussed at by the employee that was supposed to be working the fitting room department and she was very unprofessional! She’s rude and out of line for using profanity and explaining that she has 7 children, that she needs her job because she can get fired for my son holding the bathroom door open.

She had to come back and unlock it again because she was not where she was supposed to be to assist customers and she refused to help me get toilet paper for my son that was in the restroom. ” I had to go find my own toilet paper for my son to use out of my car and I let him leave the paper towels in the Ross restroom for other customers !

I didn’t think it was appropriate for her to act like I was…

Today, I went to the Ross store in Little Rock AR. I could not try on clothes. They had a lame excuse that the dressing rooms need cleaning. Just about every time you go there, the dressing room needs cleaning.

I believe they did that because they knew it was tax free weekend and people will be stealing. I do not want to buy something and not trying it on and then turn around and have to bring it back.

That is inconvenient and wasting high price gas.

My son was accused of stealing on ross at 69 n and littleyork at 600.pm.some black guy take him out of the store,and mu son said t check him ,he didn't find nothing on him and my son said call the police I wait for them out side cause the black guy was accused t my son ,this is not rigth.we own a policy. Also you need t check the videos but the guy refuse t check.

My wife and

i went to your new store in McAlester Ok. today and we were told that I could not help my wife in the dressing room. My wife is legally blind although she can see some things. She has a disease called posterior colitral atrophy which is similar to dementia except it attacks the rear of the brain instead of the frontal lobe. even though I explained that my wife needed assistance to dress and undress we were told that we could not be in any of the dressing rooms together. Is this your corporate rule or is just this store rejecting the disabled?

My husband is in the Orlando, Florida location, and they are short staffed. There are two cashiers, and the line is wrapped around the aisles. Disgruntled customers complained, but the cashier ignored the comments. This particular Ross desperately needs to hire more staff.

La señora Ana del ross de Hialeah fl 33012 es una mala trabajadora, trata muy mal a los trabajadores y clientes, no trata a todos los trabajadores por igual, hacen cosas que tiene que hacer, deberían de hacer una auditoría sorpresiva para que vean todo el faltante qué hay en esa tienda, deberían considerar mi propuesta y despedirla

I bought a pj outfit for my granddaughter. The leg Seam had a hole in it. There were still some in the stores however the manager, Stephanie at the Greeniville location wouldn't allow me to return without a receipt. Luckily I found my receipt but thought the whole process was very unprofessional.

I was in the Hollywood Ross last night and I was paying for my items as I waited for the the girl to do a price check for me when a gentleman came up and stood very close to me pretending to Kno me. He was standing uncomfortablely close so i looked at him, he smiled, so I smiled back.

Then he proceeded to walk out of the store with a suit case. Then the rudest manager of all time Carla I think her name was grabbed my items from the cashier and told me that I needed to leave the store.

That she knew I was with the gentleman that took the suit case and said she had me on camera talking to him before I came in and right then at the register. She was so rude and cold and not even trying to hear me.

I told her to show me the video then and she said to get the hell outta her store. I was…

Today at your Ross 1736 Sandlake rd. Orlando Fl. My husband and daughter decided to look for some school clothes but unfortunately 3 security guides / loss provention decided they were going to profile us and follow us around the store it got so

bad I decided to walk on side of the one that kept looking at my husband in order for him to walk away. I have shop at Ross for over 10 years and have never experience anything close to being profile.

We got so frustrated we refused to buy a thing because they already accused is of stealing, my husbandand I both have good jobs and work hard for the things we have we did nothing but walk in look through clothes like everyone else and the killing part is they were so worried about us that the alarm went off twice and this probably because security…

I USED to love shopping at Ross…. This management team needs help!! My experience there at our Fort Walton Beach store the other day was NOT good!!!! I asked an employee for help and she told me to dig Thru it til I found the right size….

As she explained corporate wanted it all out so they put it all out !!! She informed me that the stock room looks nice tho with a smerk She was very rude/unfriendly I then took pictures to send y’all as this store made Walmart look like a 5 star Which is where I went when I left Ross Please reply to me as I have added a few of the photos

I was insulted by the person they called the manager. She said the child you were with your granddaughter. Very unprofessional to insult me like that she’s my daughter but it’s none of your business insults not needed.

While shopping at 820 E Alosta Ave, Azusa, CA 91702 I was approved by first one lady that randomly asked me to leave the store followed by a second which claimed to be a manager. That actually accused me and my wife of being catch on security cameras stealing.

all my wife was doing was sorting things out( picking and choosing items she wanted and didn't want. I took the initiative to clear mine and my wife's names so I showed both employees my bag and all it's content,.

I also took everything out of my pants Pocket just so that the employees would see that my spouse and I in deed did not have any merchandise belonging to the store. Then the manager Patricia remarked that we were sorting out the things that had labels and those which did not.

I am very embarrassed as this took place in a…