Ross Stores

The line is wrapped all the way around store 2 cashiers. This is redious for a Sunday at 4 pm took pictures also of line!

Thank you

I bought a chair and the stock man or the employees would not help me out of the store.

A friend and I visited your Santee, CA store and were stereotyped, harassed, and followed around the store as if we were stealing. We felt very offended, and unwelcome. We came to shop and spend our money and instead we were so offended we didn't purchase anything and walked out.

I asked who the manager was and she told me her name was Gloria which happened to be the main person who was following and harassing us. We will never come to this store again we are so unhappy with how we were treated.

The managers are rude disrespectful to customers n they emplyees from the store manager till assistant manager very rude to customers they need new management or everybody from that store with continue to quit they short on staff n just by my shoppin there i see this everytime i come to the store the employees look as if they afraid n tired someone need to do something

When I walked in the store behind a Caucasian woman the security officer greeted her like they always do welcome to Ross when I walked in about 6 seconds after her he looked at me and turned around. m. m. today.

When it was time to check out there was no one there the security officer stood there and looked at me and I waited about 3 minutes waiting in line and I said is there a cashier he turned his head not saying anything I said pardon me he said I heard you the first time I said is there is there a cashier or can you call one and

he was like yeah give me a minute. I'm a very bougie 58-year-old African-American Native Indian woman. After waiting a couple more minutes I stated to the loss prevention guy and I said what is your name he was like ah you can say John so about 2 minutes…

I have never complained on anyone in my life but I feel this must be brought to some ones attention mililani Ross is the store I'm complaining about..

First the dressing room lady was completely rude and offensive, I was with my girl friend and by the time we left the store after spending over 50 dollars she was in tears, I can't imagine that your employee are trained to treat people this way , I wish I could say that was all but it wasn't the cashier also was very rude and impatient and seemed irritated because the item we were buying didn't have a tag , so the cashier asked her to find another item the same my girl friend has an an obvious limp, regard less of that I think a Ross employee should find retrieve another product or to figure out a price all and

all a bad exy at your…

Me and mother went to a Ross today in mission Tx location and the person who was running the self check out was extremely rude and started yelling at us and being completely disrespectful toward us for no reason. I didn’t respond to her because I was simply shocked at how she was treating us.

I felt embarrassed , disrespected and utterly speechless in how we were being treated in front of alot of people who were in line. I called the store and spoke to the assistant manager regarding what happened and she said she will speak with her.

I will no longer shop at a place where people are being treated so poorly. I didn’t deserve this behavior at all where I was simply trying to purchase things that my mother needed. I was very close to just throwing this and walk out.

I deserve an apology…

On 2 occassions that I shopped at the Ross store it was in Washington state. 1st expreience: Bellevue WA 2013 Here is what happened: I was attempting to shop for some clothes. I went to the fitting room were I came face to face with one of the rudest clerks ever.

She barked out commands at me such as: Put your shoes over there she had been pointing at a corner I had picked out some Calvin Klein shoes which btw I never had the chance to buy. The clerk gave me a ticket I go into the room to try on some clothes.

The clothes were too small they were a pair of pants & I believe one other item of clothing. When I came out of the fitting room I hand the clothes over to the rude clerk working the fitting room then I went back out to the sales floor to try & find some clothes in my size.

I come…

Ross Stores does not follow their return /exchange policy that is online or in store. They have fraudulent advertising for this policy because per the staff in the store that's not the policy. The store workers profile you and do not treat all customers equally.

Ross Stores does not practice good or unfair business practices when it comes to consumers. I could not do a store credit yesterday because I did not have the original tag on my item. Even thought I had the date time proof of purchase on my debit statement and employees that remembered me in the store that day.

The policy says nothing about original tag in the policy unless it's referring to jewelry or bathing suits. I have been calling customer service and the phone hangs up. I have been treated poorly , profiled and also…

I have been a very good customer for many years. But your return policy after Christmas is horrendous?? 00 item and was told 49 cents was my refund. That is totally a major ripoff to your customers. I understand markdowns are expected.

There is no way you sell clothes for 49 cents!! I’m a very disappointed senior citizen 87 years to be exact. You never had this crazy policy before. You better change it before you lose customers!! The item was a pair of pajamas.

I went into the middle Ross last night about 30 minutes before close To return a jacket I had bought my daughter at Christmas I went through the store quickly to see if there was anything new grabbed a couple things and was up by the register at 10:10 For some reason it took forever to do the return I think the girl may have been new and then it she had messed up the return altogether and

had to start over and ask for her manager to come help then she had to manually typeing each item that I purchased because I don't actually know why and write about 10:15 as I'm about to walk out the door this young man says I'm so glad we close at 10 o'clock and I turned around like are you talking to me are you implying are you saying that to me or you're the only person in the store he says wow OK now…

Ross on Summer Ave was so rude and unprofessional the day of the sale! They were shopping on the clock and had baskets of items checking out in front of all the customers...i will never shop at Ross again!!

The supposed store manager with longer goldish hair maybe in mid 20s or early 30s, was arguing with us about pricing on some Christmas red shot glasses . 99. 99. 99. This manager said things come in at different times so the skews were probably different.

I asked to have them at the price all the others were priced at and she said no. 99. She still refused. I decided to step in between the manager and my friend. I said I didn’t want the shot glasses.

I told the manager to stop arguing with my friend. So it ended there. My friend checked out. We left. This is the second incident with managers acting disruptive and argumentative in my shopping experience within a couple of months.

One more incident and I’m not going to shop at Ross.

I had a wrongful termination! Ross , only 2 weeks Explanation : Ross has poor communication.

I submitted application to be a cashier at Ross . Ross called me couple days later for a interview . I went for interview sometime in December . During the interview Manger Pedro and I talked about the days I can work , why would I like to work here . So I ended up getting the job and Pedro said he will be sending me some information ( name , address , tax’s form) he said soon as I submit it I will began working . So that same day I finish up all the paper work he send to me on my yahoo account . They call me couple days later and ask me when I can start training and I started last week of December . Couple days later I met a new manager ReNae because they said Pedro will no longer be in…

Are you aware that the Ross store right near Disney World is disastrous? They have no cleanliness, organized display of clothes. you cannot go in and find a thing without having to go through the piles is merchandise safety and efficiently.

It’s so frustrating and I went for the first time to Ross in our area. Always used to shop at your orange park store. It was always clean and could find what your looking for. You should take all the merchandise and do this when you don’t have customers.

Maybe set up in parking lot under protected cover. Each area of what you sell and go through everything and tag, hang on hangers, price and put on shelves or racks . I don’t know why it’s been allowed to get this way but I will definitely not go back .

The store is something to be ashamed about and I…

I went to the store on east capital in Milwaukee WI to pick up a package from the Amazon hub locker and the store was closed allegedly due to maintenance issues what that had to do with my package pickup I don't know.

However I ask the young lady if she could just take my code and bring my item to the door she ask the manager and the manager refused. Considering they only hold it for three days I have a issue with this.

This store is very inconsiderate. I truly regret having my package delivered here.

If I could give this store a zero I would - manager (Natalie) not responsive when called to help out the 1 cashier in the from of the store - I will never shop at this location ever!!! All she did was help out the jewelry counter customers first instead of those who had been staying in line for almost 30 mins

I was charged twice for an item I purchased on 1-4-23. I bought the item back on 1-8-23 and was told by manager Ms Arnita (very nasty attitude) that I had to bring my entire $175 purchase back (11) items to prove it. Some of these items had been worn and used. This was embarrassing and ridiculous. With 45 minutes I brought the used and new items back just for her to count. She did nothing special. She also tried to refund my money on one of gift cards used nstead of my debit card that was used to purchase the original items. I need someone to reach out to me. As a loyal customer of your brand stores I was direspected and felt devalued

443-756-7919 - Jackie Benjamin

Bought an undergarment today. One undergarment. It was the only item I purchased. Came home, put it on, got stabbed by the 1/2 of the security tag that was not removed by the cashier. The store was not busy at the time. There were ample cashiers.

Upon entering the downtown Seattle location on 3rd avenue something on my person made the alarm go off the loss prevention person in the manager who's told me his name was Ali too many to figure out what was setting the alarm off so I found out what it was in my backpack it was a power tool and instead of offering some sort of solution they told me to go home and come shop against some other day.

It was not easy for me to get to the store today and I was very excited to finally make it I was shocked, disappointed, and felt disrespected by the two associates . They were very aggressive and cruel with there comments .

This whole scenario was very embarrassing mainly because it occured infront of a handful of other shoppers, hopefully next time I get the opportunity to return, I won't be…

58 of items, got home 2 pks of panties were not in my bags. I called back spoke with clerk who told me to bring my receipt and pick these 2 pks panties, however, that didn't happen took receipt and was told the items was in my bag and have a good day.

00 dollars with Ross witin the pass 2 weeks, I just want what I payed for. I don't have them.

I called to see if the store was still open because it said it was online. Augustine Florida. The woman on the phone with me was very rude and said no, I said is online wrong and she said no we close in 15 minutes. This was at 8:39pm.

I live five minutes away so I drove over to the store and arrive at 8:45. The doors were already locked and a lady inside mouthed to me that they were closed. I pointed at the hours confused and she said no.

She was extremely rude as well as the lady on the phone. Not happy with this experience.

I was injured at one of your stores in Orlando Florida today and the manager didn’t seem like she could do anything other than advise me to fill out an incident report. This is unacceptable that store was horrible beyond words.

There were so much clothing, toys, shoes, food in the aisles and stuff on the floor. I slipped on an open bottle of makeup remover that was all over the floor and nobody cared to clean up. I brought it to their attention and they cleaned it and put up a sign after the incident occurred.

I have taken pictures and documented everything that happened.

Good morning, I always went to the Ross store located. At Aliana at Richmond Texas 77407. I like to buy my house stuff at Ross. Since the store opened I never had any negative experience but when I went yesterday 12/30/22 at approximately 3:30 pm, I had a very bad experience with the lady and I was told she is the district manager.

I was waiting in line to pay my purchases. My cart was full, I bought new house stuffs. At first she kept telling her cashier “ This one right here and kept pointing at me” . It was offensive but I just let it go.

When the couple was almost done paying at the cashier, the district manager told me at a distance, “ you go there” . I just said yes. I know and I understand perfectly well what I am doing. I waited until the couple were completely done and will…

December 13, 2022 at approximately 10:30 pm. I went to Ross at Poway and unfortunately my bracelet got stuck in one of the sweaters that I was trying on the floor and I dropped it. At that time there was one employee and myself at the store only.

I went home and later I realized that my bracelet was gone so I went back to the store. When I came back, the bracelet was gone. I have asked many times for help. The other managers told me that only Anguie, the manager could look at the cámaras, but nobody told me that they cannot do that.

They only do it if it’s something for their or their own benefit according to Anguie. The manager refuses to help and she said unfortunately you lost it and that’s the bad news. I want to make sure that your employee did not take my bracelet.

I was treated with disrespect, the cashier told me to leave the store just because I told her I was not taking some items as she told me to take clothing of the hangers so she cold hurry up. I helped removing hangers as I I tried to explained to her that I wasn’t taking certain items but she wouldn’t listen.

She said I don’t want to help you. I asked to please call the manager. She seemed irritated and tired. The loss prevention approached me and said “ she is tired and in her women days”

m. they have 6 minutes till closing she called everybody up to pay and I had set a pair of shoes down and I couldn't find them I found them and made my way to the register as I was making my way to the register she started telling me that I was inconsiderate and

that she was not going to ring up my items I begged her to do it because it was for a Christmas gift and so she decided to bring me up I let go of the argument and I stayed quiet throughout the purchase at the end I asked Mom what's your name she said Veronica and I'm the manager so if you make a complaint it's just going to come to me I said Mom I'm not here to argue and

I wasn't going to make a complaint and she says even if you did I really don't care I said what is your problem I'm you guys still have 6 minutes she says we…

Waiting in line for 30 minutes Christmas Eve get up there and ask if maybe if they the lady was complaining the whole time I asked whether if she had a second employee to open a second register there was like 25 people on I was in line for 45 minutes she starts getting smart with me and telling me I'm running my mouth then she tells me I got on a bunch of fake jewelry and then she kicked me out of the store and takes all my Christmas stuff and

throws it behind her and I didn't get anything for Christmas for my people because of some shitty assistant manager in Powell Tennessee at the Ross!!!! I'm giving it one star because I can't give it to zero Stars I will never ever ever shop it Ross anywhere in America ever again!!!!

Also I own my own business and I would never speak to any of my…

An employee at Ross at 3033 S. Sepulveda Blvd Los Angeles CA 90034 named Sandra. As I was waiting in line for an employee to take my security tags off my merchandise which were only 8 shirts, and go through Self checkout as I usually do, the employee Sandra came and

grabbed the shirts out of my hand rudely and roughly which was very unprofessional, she then said "I'll ring you up over here" I stated "it's okay I've been waiting in this line plus you have other customers waiting to be rang up through the cashier" she then said "no..

you can come through here " I was astonished at this way she was treating me. Like if I was going to steal merchandise or whatever I felt very disrespected and embarrassed at the way she handled that. Then we argued back and forth until she called me a…

I worked for Ross for 4 years. I was always told that Ross is all about their customers. 24th 2022 I met my mother at the Ross I used to work at in Hagerstown MD to finish some Christmas shopping.

My sister has an accident due to being a female so she needed to desperately use the bathroom. I told her to go to the front and let someone know because they have to buzz you in. My sister came back and told me that they told her NO because they don't have anyone on the floor.

Hearing that just puzzled me because I have worked for Ross through all the holidays for 4 years and we NEVER tell a customer no. I walked up to the front and informed them that I worked for Ross for many of years and we never tell our customers no.

If they need to use the bathroom then someone is to go back and let…

I had the WORST experience I have EVER had in retail at your Kihei Maui store I was treated so rudely by agent Dana I spent 2 hour’s shopping Dec 23 and was checking out 15 min before closing She was annoyed and kept grabbing my things that we’re literally on my side of counter in her hurry to leave I was trying to sort through my things and

was told I should come back in morning in the MIDDLE of ringing me up! I was told that the register would lock at midnight which I’m sure was a lie. She somehow left out 6 items I bought for presents tomorrow.

I now have to go back on Christmas Eve to get what she failed to put in my bag. Mistakes happen but it was how incredibly RUDE she was that just kills me! I have worked for airlines for 25 years and spent 15 hour day’s dealing with irate…

Complaint is about manager Elisavel at the Charleston location in Las Vegas. She would not return defective shoes I bought the night before. I had receipt and everything. I want my money back

Only 2 cashier's I have been in lone for 30 minutes and still 7 more people in front of me. Hire more people. Thank you.

The employees said the store closed at 9:45 when the store is open til 10pm. They would not allow me to purchase an item at 9:46z. The employees were also quite rude about it. This service is unacceptable. I have worked retail and the store doesn’t close until the time it says on the door.

I guess this is the service I have to learn to accept from Ross employees.

Hello my complaint is that me, David and my wife Rita went to Ross on Commercial and University in Tamarac City Fl. My wife and I went to buy 4 purses. Her name is Ceral a Jamaican girl and asked how was her day going and the holiday.

The girl did not respond ZERO Customer Service so I said oh you not speaking TODAY??? and she still did not respond so I asked her for the supervisor and then she said "NO" and I asked her again would you Please get the store supervisor she says "No" then

i ask cashier number 7 which her name is Terra Jamaican girl also so she says NO! Two very rude girls with no customer service experience!! When I asked her for the store supervisor their rudeness was despicable to me and my wife.

and they started laughing and laughing and laughing so I had to go to Loss…

was shopping at your store in Owasso, Oklahoma and trying to check out when 2 clerks were at checkout was seemingly ignoring me. So I asked was anyone gonna check me out and was answered by a female clerk rather rudely.

I proceeded to checkout and afterwhile a clerk kept rudely speaking to me from her area of checkout and later said in front of customers waiting in line as myself she was gonna kick my ass! I asked why are you yet speaking to me and now making threats!

next thing I know Im outside loading up my purchases in car and approached by several bystanders now including the cops! apparently someone lied and said I made a gun threat which I did not! that was what the Owasso police department said why they were called.

So after cops questioned 2 clerks inside the store, they…

OMG Ross in Columbia Maryland is a complete disaster area. So clutter and out if irder. Close it clean it up. I was unable to share photos

I had $76. Of returns and then a few items to purchase. As I started to checkout tgeee was no one in purchase line but associate told me to go to return line. There were two people Infront of me in the return line.

The purchase line then started filling up and she took one return , 2 purchase customers and then one return customer. There were 2 other checkers. Confused why just because I had a return if I have a purchase, # 1 why can’t I use the purchase line vs return or if I have to use return line I shouldn’t be having purchase customers go before me that weren’t even in line when I got in the return line.

Just seems very unprofessional is sending message that Ross is only concerned about purchases and therefore not treating g your customers the same. I was at store # 1263 in…

I am an avid Ross Store shopper for as many years as I can remember. Generally everyone is friendly and polite. Yesterday I went into the Ross Store located at 194 Donahue St, Sausalito, CA 94965. I had two items to purchase and I wanted to use the Merchandise Return Card I had in my possession. This is the first time I have ever had a return card as I never return anything, but didn't find the receipt for one small item and was given this Merchandise Return Card in lieu of a credit card credit. No worries, I always shop at Ross. So I handed the Merchandise Return Card to the cashier. I do not have her name, however the receipt indicates her Associate Number is: 480632, Store #03654 dd. 10/29/22 @ 2:30:48 p.m.

She informed me that the Merchandise Return Card was no good and there was no…

Bought a white small Christmas crate, cashier did. Not bagged. I’m not from that city. When I called if the can credit me for another Ross closer to me, manager said there is nothing they can do. Only to hold the item for a week, I live 150 miles from that city!

Just walked out of Ross at 1357 SE 17th Street in Fort Lauderdale FL because it was more important that the cashier stop a put hangers away than to serve the customer. I spoke to the young lady at the desk and asked her was putting those hangers away really that important rather then taking care of the customer and she was like it mandatory that this be done, but

In my mind, couldn’t someone else do put the hangers away so that the customer could be served?!? I wished I could convince everyone one in that line to dropped their stuff and leave because that was so not ok.

And y’all, 1 hanger at a time.

The lack of totol professionalism is what this evening team are. Rude, smart mouthed I'm right in front of the manager who allowes her employees to behave in such a ghetto negative manner. I came here to Ross at ten o'clock mind u they are always open usually till 11.

As I walked up to the door. I looked inside and two of the employees a Male n a female shoooed me away like I was an animal and the male I assume is a male possible transgender turned at me and

yelled-"BYYEEE WHERE FREAKING CLOSED BYEEEE WAVING HIS HAND AT ME LIKE I WAS NOT A CUSTOMER BUT A STRAY ANIMAL. HE EMBARRASSED ME IN FRONT OF HIS ASSOCIATE'S AND THEY LAUGHED AT ME LIKE HAHAHAH BYE DUHHH WE'RE NOT OPENED.

Need to vent a bit. I am mortified beyond words about how the Manager Westly (unless he lied about this too) at Ross on Happy Valley and Lake Pleasant pwky is conducting business and treating customers. Yesterday I took my son to this Ross to look for some pants and pullover sweaters.

It wasn't particularly busy in the store. As I would find a few pants my son and I would head to the dressing rooms (2) in the front. The dressing room to the right was full 4 times when I went up there but the left was open.

A very nice gentleman was sitting on the bench outside the dressing rooms and was quick to advise that someone was in the dressing room on the right. He would say it was a few people. On the fifth trip up there was someone in the dressing on the left and the right dressing room…

So I come to Ross a lot for home decor or clothing as do a lot of other people and when this location first opened it was great it was clean things were organized but over time like now the store is not in good shape racks with merchandise are throughout the store in the isles and trash on the floor and all the staff is friendly one lady in particular that I’m guessing is the manager is very rude never polite and has an angry face whenever asked a question

Good evening your Waldorf, MD store needs a upper management visit. The store is filthy, unorganized, etc. I have been there on 3 different occasions and each time it's worse. Something needs to be done.

To Whom It May Concern:

My name is Diane Pina & I want to file a formal complaint against the manager of Ross store # 2400, located in Fullerton, in the cross streets of Harbor Blvd & Orangethorpe. I was humiliated and told to "get out of my store" by this rude manager who refused to give me her name.

Here's my experience...

My mom, my husband, 11 year old son & I were at the store around 8:10pm on a Friday, Nov 4, 2022. We noticed the store was a complete mess, very chaotic but we went ahead & shopped because my son needed some pants for school. When we were ready to pay, we we went in the line and realized that the line was moving very slow & getting longer due to the fact that there were only 2 cash registers open. During this time, we can overhear the other customers complaining how…

My complaint is that you employees cashier or whatever her title is , is very disgusting to her guest she got smart with multiple customers and was disputing with a guy customer when I entered the store I am an associate of a retail store and asked to use my discount she got smart and then allowed me to use it but if she don’t like her job then for her future she should pick one she likes (her associates number is 366632) and she needs to gain a better attitude

I went to Ross to shop on 11/4/2022 in walnut creek and at the time while I’m shopping I felt the need to go restroom and both restroom was broke. This is terrible they should let the public knows that there’s nofunctioning restroom and if they’re management did that to inform the public before entering the store I could have use other ross store to shop nearby.

I know things or facilities broke but this unhealthy and uncalled for to inform the shoppers. I have to leave my cart and get to the other place. Not all person are the same and equal needs, but please inform the publiv before using the stores and I’m sure I’m not the only one.

Or better yet just inform the public no publlic restroom in that store. Whoever manage that place please be aware of some public needs that may arise…

I went to Ross to shop on 11/4/2022 in walnut creek and at the time while I’m shopping I felt the need to go restroom and both restroom was broke. This is terrible they should let the public knows that there’s nofunctioning restroom and if they’re management did that to inform the public before entering the store I could have use other ross store to shop nearby.

I know things or facilities broke but this unhealthy and uncalled for to inform the shoppers. I have to leave my cart and get to the other place. Not all person are the same and equal needs, but please inform the publiv before using the stores and I’m sure I’m not the only one.

Or better yet just inform the public no publlic restroom in that store. Whoever manage that place please be aware of some public needs that may arise…

The store in springdale shopping center Austin Texas. Management not able to sale merchandise as requested. I had two items with same squie numbers one marked down the other size I needed wasn’t manager Rosa said they couldn’t sell it to me at the same price because they hadn’t put a mark down ticket.

Also I had purchased an item two days before at regular price and I had my receipt and they said it was marked down and only wanted to give me the cheaper price.