Safelite

C. and my windshield wipers weren't replaced properly. I was in the middle of a rainstorm, wiper flew off and assembly was properly tightened . I would never use their service again.

I purchased a new car through Co's BMW, upon delivery there was a crack in the windshield, my salesperson told me he would have SafeLite call me to set up a time convenient for me to replace the windshield - the car is a 2015 Porsche Macan S. Safelite called & set up a time, the repairmen came to my office & told me he was there to repair, not replace the windshield, I tried explaining that was not what I had been told and

verified this with my salesperson at the dealership, Chad Stackhouse, despite this the repair was attempted which caused my windshield to crack all the way & now had to be replaced completely according to the repairman. He told me dispatch would be in touch ASAP to set up a time to come out and replace the windshield, to date I still haven't heard from anyone.

I called…

Made an appt for today 8 to 12. When I made the appt. the woman verified that I had a garage as it was going to rain. NO SHOW. I called at 12:30 and was told the work was not scheduled.

Asked to speak to a supervisor (Guy) was not in his office. Waited until 2 PM no call back. Called my insurance company and complained. Received a call from a woman and she scheduled an appt for the next morning.

She called back and offered the replacement for today between 3 and 4. I said ok. At 4:30 I received a call from Carlos that he would be here between 5:30 and 6:00. I said that doesn't work and I cancelled my order.

I later called my insurance and told them I was not happy with your company and I would not do business with them. I have scheduled to have the windshield replaced tomorrow by…

I am have a disability. The lady Cynthia at the Satellite location at 20th Drive was not welcome. She was very rude to me. She was not willing to assist at first. She so rude to me for no reason. I had an appointment.

She said it was not in there system. I was on time. The mess up on my appointment. Be careful they are not nice to people with disability.

Work order 01907-721887. 1st visit - wrong glass 2nd visit - tech pried mirror apart breaking it, then informed me "I don't know how to do this, but we'll reschedule". 3rd visit - tech puts windshield in, says he doesn't know what to do about mirror.

Filled out survey and called no response. Now I have a Mercedes with no rearview mirror which annoys the hell out of me. It is obvious from the pry marks on the mirror housing this kid didn't know what he was doing. I am torqued.

Work order 01907-721887. Ordered windshield for 99 Mercedes. First visit-wrong glass.

Second-visit guy broke my rearview mirror housing into a bunch of pieces and said he "Didn't know how to do these" and would have to reschedule. 3rd guy finally installed the windshield but didnt know what to do about the mirror. Sent review, no response.

I have no rearview mirror and I am pretty torqued about their negligibility in dealing with this.

The technician who contacted me the day of my appointment spoke to me in a verbally aggressive and rude manner. I tried to salvage the conversation twice and I finally said this isn’t working and I need to speak with someone else.

He then hung up on me. When my husband called to file a complaint, he was asked if he wanted to complain or reschedule. I will never ever financially support a company that treats its consumers with such poor customer service.

We are in the process of filing as many complaints as possible because the issue is clearly systemic and customer service is not a priority.

Regarding Safelite/Richardson Auto Glass, Decatur, TX.

These people are a scam. The owner will lie to you and slow walk you. They damaged a vehicle I had them work on and they first refused to acknowledge that I was dissatisfied but then tried to lay the blame on me and FINALLY agreed to send someone out to assess and repair the problem. Well, well. The day of the return appointment a man called, said he was finishing a job near me and would be over shortly. Needless to say, and in accord with the shoddy service this place purveys, the repairman never appeared. To add insult to injury, they never called me back after this terribly irresponsible action to this date and my vehicle is still damaged.

I am stopping the credit card payment to these people and am speaking with an attorney about…

I have had 2 appointments with safelite on the same claim and both appointments were cancelled at last minute on a Saturday for the same reason. Could not find a claim number. Me and the Insurance have given ya'll the claim number three times. I waited 1 month in between each appointment and they cancel again last minute BOTH TIMES. Why the hell arent ya'll accepting the number given? and if theres a problem, it should have solved before the day of service call!!!

The Insurance Berkshire has also contacted you. This windshield has a crack all the way across now with another forming vertically. If it breaks and causes an accident, We will certainly be contacting an Attorney to go after you and the Insurance for not addressing this problem.

Amy Thomas 9043900907

On Thursday Sept 2 one of your techs decided to use one ofy carwash bays to do an install . He never contacted me nor tried I called safe light and got a ride asses man . I want someone to answer my questions

Contacted my Insurance company to replace damaged window which I was provided Safelite as the company which was going to replace my windshield Set up appointment which they came out to my house at 25282 Eldorado Hills, Ca,91302 with the wrong Windshield I was advised it was going to be a few more days to get the right windshield which was putting my vehicle from driving on road again for few more days, while waiting the time they did arrive but

with the wrong windshield again and I was told it would be even more days. You can see my frustration in where I could drive my car which I had to get around in for over a week. Someone needs to know that the person in charge of my order needs to be reprimanded.

Please respond at your earliest convenience.

call me 9099360536 i am pissed off

On July 23 my window got a chip from a stone. I notified my insurance the next 24 th day to get it fixed while it was free. I made appointment with safelite on west street in Annapolis and told them I will be home at 4/430.

I waited and waited no one showed. I called at 5 and the office was closed. The 25th i came outside after work and the chip spread past the dollar repair zone. I called my insurance back and told them I spoke with someone from safelite and was quoted 199.

To replace my window, they took it down more and said 141 with new wipers.. I get to my appointments on 26 and I was told they quoted me wrong and that they don’t have a windshield it should have been put in as a replacement.

I explained that that’s what I was waited and if someone would have came when it was free…

A driver called my job said he had to come here to replace a windshield on a RV van. I am the receptionist, he was very rude and unclear at first on what the nature of his call was about and his message was all scrambled.

As I tried to get out of him what he was trying to say he even got louder screaming at me and hung up on me. He was very rude and unprofessional. Several hours later 2 Safelite trucks pulled in sat a few minutes.

At that point I knew who the company was because before that due to his demeanor of his conversation I could not even make it out. The repaired the van and left. I wish the punk came into my job so I could have confronted him on his behavior and how it reflected the company.

I own a 2001 Ford F250. Four+ years ago I had Safelite replace a cracked windshield at my home in Hopkins MN. Recently I had Safelite come out to my home now in Emily MN to replace the previously Satellite replaced windshield that had a crack going down the middle.

While the installer was removing the windshield, I happened to mention that I was experiencing electrical problems and batteries draining but no one could locate the problem. After removing the windshield the installer noticed a rust hole about the size of a pea in the lower driver's side corner.

He attempted to cover it over with the adhesive but called his office to provide guidance. His supervisor told him to not only not install the new windshield but refused to allow the old windshield to be placed. So here I am stuck…

4990 suite 900 hamburg ny i purchased running boards for my truck that i bought from a local dealer made of composite material. I watched for over an hour and a half 2 giys walk up and down the running boards and watching them bend under their feet.

I went outside to watch better and i asked one of the guys if he could feel them bending and he said no. I asked him instead of using my truck as a ladder dont they use step stool or ladders and he said no.

So if my running boards were to crack and get damaged and i didnt see or watch them bend they would have told me it wasnt them. YOU HAVE TO BE KIDDING! I have used othe glass companies in the past and your vehicle was never the lasdwr to brace a 200+ man as a ladder.

I am NOT suprised at the low rating . I WILL NOT EVER RECOMMEND OR USE…

had an appointment Monday 6/11/2018, wrong windshield. New appointment fo Friday 6/15/2018. Installer called said he would be here between 1:00 and 3:00 pm. No show. Called office at about3:40 office couldn't reach him. called 5:13 office closed. So what am I suppose to do now?

Give them a third chance? very POOR CUSTOMER SURVICE.

Work order # 01828-775441 Name: Brittny Taylor Date of repair:April 23rd, 2018

I made an appointment to get a windshield repair where a rock busted it. It was a minor fix... only a spot as big as a quarter. I was told after the repaid I may see a very small flaw in my windshield where it would be likely unnoticeable. My tech (Dakota) arrived quickly and was very nice, no complaints with him, except for his work, which was really the important part. About 30 minutes & $145.89 later, the spot in my windshield looks the same plus an added circle around it & scratches all around it. I'm very unhappy with my repair and I feel like Dakota did a poor job. Other people I know that have had repairs done by Safelite have been pleased so I do not feel like things were done correctly. I asked Dakota…

I own a 2017 Kia Sportage with a broken windshield from 09/16/2016. A rock from a passing car cracked it and has sense spread across the windshield. Safelite auto glass says they are on back order. Kia says they will look into it, where are these windshields? S.?

I ordered a car with Safelite because I heard it was better quality and would not break.