Sam's Club

No notice received that my card expired on 9/15/2019. Never received a bill which was always the way to let me know. On Friday, 9/20/19 I was at the Maple Grove, MN Sam's Club gas station. The sale would not record my new card at the pump.

I got in my car & drove over to the store & was told my card expired on 9/15/19. It was truly an embarrassing time for me. I did pay the membership fee at that time. I was in the store on 8/19/19 & bought meat but the automatic reader would not read my card.

I have let my daughter use her card a few times so we can get going home. One day after that I had some time so I stopped in the store to get a new card. I was never told about my card coming up for renewal.

I don't remember the day. REMEMBER we ALWAYS got a notice when my bill was due. I also…

Cold refrigeration area for produce. Who wants to shop in a freezer and loud blowing fans? Who wants to shop for cheese for e example and then the cheese you want is in the egg Department? Who wants to shop the isles when it is very sketchy on the isle sign as what is in the isle?

Who wants to enter the store where now we go thru 3 rows of candy instead of food? The new arrangement of the store is awful not alone the freezer experience! Stop the shopper check out and employee people to check our purchases! Hire Americans! Employee Americans.

Costco is looking better and better. Can’t ever find an employee to ask where to find something. Our time is valuable and Sam’s wastes our time running around to try to find things. Get organized. Keep same items together and fix the freezer!

No…

I ordered a half sheet Birthday cake and specifically wrote on the form whipped icing. When serving the cake realized it was buttered cream. More than half of my family and friend did not eat it including the birthday boy. Very unsatisfied customer.

I did a predorder on iPhone 11 on Sep 13th 2019. Sams club said you will get the iPhone on 20th 2019. But as of now I haven't received the phone. I went on Friday(Sep 20) said to come on Saturday, went on Saturday(09/21) said to come on Sunday, went on Sunday(09/22) said to come on Wednesday(09/25).

I am very dissatisfied on this.

Sunshine has not been able to place an order for almost two month!!! We spend thousands of dollars a year and place orders two to three times a week for our Family Care Homes. I have spoken more than several times with customer service, direct account and went to the store personally and still no fix!!!

I am told to wait or it should work now, or the other department is responsible. I am at my wits end!!!

We have 2 Sams clubs in our area. Wildwood and Hoover Alabama. Wildwood never has enough cashiers and on Sundays they are out of a lot of stock. Hoover has stock but poor staffing. I go to Sam’s weekly and it is consistent poor service.

It is so frustrating to wait in a long line, be asked to check your self out and then wait in a long line for someone to scan something in my buggy. I am so tired of working for Walmart and them being disrespectful of my time. Please please fix this!!!!!

I just walk out of Sam Clubs Canton Michigan and my food stamp card would not swipe for nothing. The Cashier said there nothing I can do you cant type it in at the card swipe thing and I cannot type it in here.

I had to go to customer service desk. Ok not a problem. Got up there and the lady Rita said we can't do it. They turn me away and I had to walk out with nothing. I ask the lady Rita to write down the corpet number and she said it's 1800-Walmart.

I said no write it down for me with your name as well. She did with a attitude and then told me that we need you to get a new card. So if your shopping with food stamp card and it doesn't swipe I wouldn't recommend shopping here they will turn you away with nothing.

I been a member here for 7 years and I am done. Rita was not wearing a…

I was in Sam’s Club Cedar Rapids on Thursday, September 5, 2019. On my way home the night before I picked up a nail in my rear passenger tire. My husband was able to change the tire and put the doughnut on by hand.

He screwed each lug nut on by hand until it was all the way on and then tightened it with our hand wrench. I took the flat into Sam’s Club Cedar Rapids the next day. I asked them to fix or replace the flat tire and put the repaired or new tire on instead of the doughnut tire.

They said they could not repair the tire and so gave me a new one at a prorated charge. When they went to take the doughnut off they were able to get 3 lug nuts off but they took two off crooked and they were then stuck.

One was stuck ½ on and ½ off the other they screwed back on but were then unable to…

I’ve been Sam Club’s member for awhile now, I’m 65 years old. Let me first said that the Covington Pike here in Memphis is an excellent store. Always clean, people are very helpful, however someone came up with the bright idea to put baskets at the end of the service counter, why?

My first impression was it was closed. I talked to the store manager Kimberly, she said the customer is suppose to transfer our cases of heavy stuff, from one basket to another, really? Guess what, I picked it up to put it in the basket from the floor , got put in the car, and take it in the house ,you want me to add an additional step? Come on now!!

THE CUSTMER SERVICE MANGER NAME AMBER IS RUDE SHE IS STEALING AND SAYING BAD STUFF OUT HER MONTH

I’ve been Sam Club’s member for awhile now, I’m 65 years old. Let me first said that the Covington Pike here in Memphis is an excellent store. Always clean, people are very helpful, however someone came up with the bright idea to put baskets at the end of the service counter, why?

My first impression was it was closed. I talked to the store manager Kimberly, she said the customer is suppose to transfer our cases of heavy stuff, from one basket to another, really? Guess what, I picked it up to put it in the basket from the floor , got put in the car, and take it in the house ,you want me to add an additional step? Come on now!!

When I checked out, it came up as "Charles" and it was printed out on my receipt. I took it to the counter and she took my card and threw it away and gave me a blank card.. She acknowledged it was bizarre.

She gave me the names of the "apparent cardholders family" but I was caught off guard, and I should have asked for it back. we use it for 4 vehicles for gassing up at the station and purchases. It seemed very intentful to get rid of my card.

I've called twice on the help line well before they closed and was asked for my number so they could call me back. that didn't happen. No way to reach them on line or by the phone. I even tried by their "chatting" on line and was dropped.

No luck on line trying to pursue why my card was linked to an entire different family. I don't know how long…

Sams club on intersection of 8250 Power Inn Rd, Sacramento and Calvine Blvd Elk Grove may be in violation of required parking spaces for Disabled persons.

They have relocated the combined disabled parking spaces to one side SW section of the parking lot and reduced the quantity of disabled parking spaces, where the previous disabled parking spaces were partially on the SW and NE areas adjacent to the entrance/exit.

Disabled parking is now farther away from the entrance than previously identified disabled parking spaces.

Also,I they have allowed a 3rd party popcorn vendor to park a large vending trailer blocking a portion of the sloping ramp from the store exit to the NE parking area, causing customers to drive their fully loaded carts over the curb to their cars. Not sure why Sams clubs…

The store sucks! Got the runaround over a damn pop machine stealing a dollar off me. I’ll never shop there again and will advise others, and/or make them aware of my issue. Should’ve just owned up! Been stealing people’s money all summer from what an employee told me

I have to tell you that I will no longer use the Sams club #2567 in Baton Rouge La. The store is so miss managed and the employees ( for the most part are lazy and pass you off to other people for help ) by the time I leave the store I want to scream !

I have been a member of Sams since 1993 and today was the so called straw that broke the Camels back . It has become a sorry place to shop !!!!!!! I will be joining Costco for future shopping !

Lately every time I check out at the Sams club at Tulsa 41st and sheridan I have to wait in line to self checkout, which is somewhat understandable, but to wait in line for 10-15min again for someone to check my receipt is absolutely BULLSHIT. I flat refuse for now on, and I simply walk past them, and when they try and stop me I explain my frustration and the fact I follow the law and not required to follow your policy, and no, they can't search my stuff.

I understand it is your policy, but I am not employed by Sam's club and your policy is horseshit and doesn't apply to me. I own all items in my basket once I check out, and unfortunately you have no legal right to search myself or any of my belongings.

I do NOT have to consent to search unless it is by a police officer, and even then…

Sam's employee named Sal was working at the food deli and yelled next customer the customer did not hear him and he yelled again next customer, when the customer got to the counter he told him in a very rude way " get off your phone! " that was so unprofessional.

Looked like he didn't want to be working there. This is the store on military and Goliad rd.

Lately Everytime I check out at the Sams club at Tulsa 41st and sheridan I have to wait in line to self checkout, which is somewhat understandable, but to wait in line for 10-15min again for someone to check my receipt is absolutely BULLSHIT. I flat refuse for now on, and I simply walk past them.

I understand it is your policy, but I am not employed by Sam's club and your policy is horseshit and doesn't apply to me. I own all items in my basket once I check out, and unfortunately you have no legal right to search myself or any of my belongings.

I do NOT have to consent to search unless it is by a police officer, and even then you would have to show probably cause such as showing video that I have items not paid for. I highly encourage you to change your policy as nobody in that long line…

These guys are horrible. Made an appointment for a flat repair. After 2 hours waiting decided to ask about status. Right away the rep got into offensive and claimed he told me that it would take 3 hours. 3 hours went by and still no flat repair. Nobody seems to care.

Hi there to whom ever reads this thank you letter. I have been a Pace Warehouse than Sam's Club member for about 30 years and I have always rated Sam's second only to Price Club/Costco warehouse. But Sam's surpassed Costco for various moments in time and this was one of those moments.

My wife, grandson and myself went to the DC Zoo Saturday (9-7-19) and couldn't get in due to all the parking lots being full. So, we rode around DC a little and headed home. We stopped in the Beltsville Costco and seen a nice looking sectional set that we commented on while looking around, we eat and left.

We decided to take a look around at the Laurel Sam's Club (6434) and that is when we spotted this 3piece Jameson Dual Reclining Sectional and the price seemed doable, but were from the Baltimore 21214…

I have been wanting to become a member for quite a long time and I decided that today will be the day. I am not sure if it was a bad day for me or for your staff members at the Sam’s Club on North East Pilar Road in Cape Coral.

The person who signed me up for the membership was very nice and very pleasant very respectful. Mitch that was at the front desk and Laura we’re not as pleasant as the gentleman that sign me up was. I told Mitch that I needed to buy eight cartons of 305 he told me that I needed to be done before 830 because that’s what time they close so I asked him if he wanted me to leave and

he responded just be done before 830 and walk away from me. I work for the local media I’m in news anchor for Univision and I don’t appreciate someone walking away from me in the middle of…

I do a lot of business with the photography dept. in store # 6335. I live 50 miles away. It is nearly Impossible to contact them via phone to see if my order is ready for in-store pickup. When I call I wait until the phone stops ringing. A recording comes on that I am to be transferred to an agent. That does not happen. Eventually the phone disconnects. I have tried calliong a manager (352-873-0500) nearly always without making contact. The one time that I spoke with a "manager" - she was rude and uncooperative. I can not risk driving 100 miles round trip if my order is not there. My clients suffer and therefore so does my business. Please help me.

Thanks...

Jerry Sundin

I am a Field Engineer for Century Link and was trying to conduct a site survey at store #4938. I was appointed to a managers office where I was met with a repulsive amount of disrespect and denial of access to continue my work.

When asked for their name I was laughed at. An associate gave me a first name for one of the higher up managers “Danna” who was in fact the one giving me most of the disrespect and attitude. This needs to be rectified immediately and will also be brought up to my employers at Century Link. com

5oz / 12pk) was told to me that it could not be shipped to my address with no indication as to why. I attempted to perform an online chat and the representative offered to escalate the issue to management because the person thought that it may be a problem with the website and that I would be contacted in 2-3 days.

I told her that this is unacceptable. I am not trying to place an order at Sam's Club for convenience but I am placing it for my needs. I was ordering food for my lunch that I eat daily and toilet paper as well as cereal plus the coffee which was the only real non immediate need item.

I cannot understand why there is no available option to transfer to…

On September 7th I ordered tires on order #2890538195. It was supposed to be a 3-5 day delivery. I checked with my Woodbridge, VA store several times to see where order was. I even inquired while in the store shopping 7 days after order.

The store told me they could not help me at all since I ordered online and not at the store. I was given the customer service number to call to fix the issue. I spoke with Raven in the escalation department on 9/16.

She said she could send this issue up the chain and if no one contacted me within a couple days call back and ask for her. On 9/19 I spoke with Taylor and she tried to contact the company the tires where ordered from with no luck.

The only option she gave was to cancel the order. At this point I asked for a manager. I was then transferred to…

i came to the store at 1200 E spring Creek Plano TX 75074 to get gas and hit a pothole upon entering the parking lot. I looked for an attendant to report the problem but there was none there. So I dialed the store, let the phone ring for 4 minutes while I pulled into their parking lot and went to customer service.

I could still hear my phone call ringing as I went to the counter. It was never answered. As my luck would have it, I saw a manager in training walk up to the desk. I told her I was currently calling the store to report the pot hole problem at the gas station and was told by her that there was only one person working at the counter and she couldn't answer the phone.

I believe this is an unacceptable situation and have experienced it before at this same location. I rarely shop at…

I have bought my tires from Sam's several times for all my cars. I need to replace and needed a Tire Sensor for 2 tires. The person that helped me on Friday, September 13th was "extremely helpful" but they weren't busy.

I needed 2 sensors but he did not have any in stock. He told me to call on Tuesday to put 2 on hold "if" they came in. I tried calling for over 2 hrs. I would call the tire center and then the membership desk.

The membership desk would answer and just send my call back to the tire center!!!!! I called back and told 2 different people that nobody answered. The membership desk is very close to the tire center. A "Customer Service" person could have walked over and said I have someone that's been calling for you BUT no they kept putting me though.

My husband had to drive over…

I WENT IN TO HAVE A TIRE PRESSURE SENSOR REPLACED DUE TO A READ OUT ON THE CARS COMPUTER SHOWING ONE SENSOR WAS BAD. I HAD TESTED ALL TIRES BEFORE GOING WITH A TIRE GAUGE AND AIR COMPRESSOR LETTING AIR IN AND OUT TO VERIFY WHICH SENSOR WAS NOT REGISTERING ON THE COMPUTER.

THEY REPLACED ONE OF THE SENSORS THEN CALLED ME BACK IN AND TOLD ME ANOTHER SENSOR WAS BAD. THEY SHOWED ME HOW THEY TEST THE SENSORS AND THE OTHER ONE DID TEST BAD. I ASKED TO SHOW ME THE BAD SENSOR THEY REPLACED BUT SAID THEY COULD NOT FIND IT EVEN THOUGH IT WAS REPLACED 10 MINUTES AGO.

I CALLED IN THE STORE MANAGER AND EXPLAINED THE SITUATION BUT HE WAS OF NO HELP. AS I WAS LEAVING I SAW THE TIRE MECHANIC AND THE MANAGER LAUGHING ABOUT THE ISSUE. WHEN THE TIRE MECHANIC BROUGHT OUT MY KEYS THRU THE GARAGE HE GAVE ME A…

I had purchased a few items in the store today and the problem started when I elected to have my receipt emailed instead of printed out, I had received the email on my phone, made my way to the front entrance and one of the associates was checking my stuff and phone receipt then stated to me that she could not let me leave the store because things did not add up, I told her to call the manager up to front but

in a rude manner she said no that I would have to go back to customer service and stand in line, after I already paid for my items. once line I had to wait another 10-15 min to get a printed out receipt.

had my child with me at the time and had to pull out my member card like 5 times, no manager in sight and the girl at the front needs retained at customer service, I had never went…

Trying to get a membership (you solicited me on line) and the process is broken and won't accept the payment. It doesn't give a reason. I've called twice and am told I need a membership number for them to access my account.

Well DUH>>>>>>>>>>>>>>>>>>>I'm not a member yet. Didn't my telling the phone rep that I couldn't process my membership payment tell them that I didn't have a member ship number. Is there anyone at Sams club that knows what they are doing when it comes to getting me a membership with the 20 dollar prepaid card and 30 dollars off at checkout like you offered me via email? I doubt it.

Called Sams club in Fairlawn Oh, reqested the seafood dept. was on hold for 14 min , then hung up

To whom it may concern: I have been a Sams club member for about 15 years and have always had a great experience. I own a local business and use your establishment to stock our facility. Today I had a very odd experience with a employee who indicated he was the manager.

I went in to your store to get a small order at the tobacco dept no one was present so the pharmacy said they would contact someone to assist me, I waited for about 15 to 20 minutes. This employee showed up and ask if he could help me, I said I just have a small order but I need to run over and pick up a couple cases of soda can you give me a quick second.

He indicated he was getting my supplies and cashing me out he had no other time. I said wait I just waited 20 min for you I need less than 5 minutes of your time, Your…

I bought my wife a tennis braclet from Sams in San Antonio several years ago. Recently it has broken twice and she was lucky it happened at home. The catch is OK but it has broken between the diamonds. She is afraid to wear it now.

I think it cost about $1,200. Do you have a suggestion for me? Ed Hamilton 830 739 0056.

Just to let you know I don't appreciate having a business card I can't use when I need it. I'm not paying a $100 for what I see is not even worth paying 45 for. I will never have another one of your cards again.

I came here at 9 o'clock to get something and told I cannot stay come in until 10. That was the whole point of having a business card. If I have to pay a $100 for something I can probably just buy at Walmart and even that is starting to get to the point where I will never buy from Sam's, Walmart or anything owned by this company.

Order # 3463626430 was placed on 6 Sep 2019. I have not received it , even though it shows a delivery date of 12 Sep 2019. I have not been able to Chat or leave Feedback on the website. Today i tried 4 times to get help thru the 1-888-733-7264 and finally gave up cause after being put on a long hold nobody answers.

Hello,

I have been shopping at Sam’s Club for many years and have not had any issues with returns until today. I purchased a new printer on 7/31/19 and retuned it today with the receipt on 9/17/19. When I purchased it I also purchased a 3 year warranty for $29.99 plus tax. Today when I returned the printer I also let the employee know that I needed a refund on the warranty as well. I was told at that point warranties cannot be refunded after 30 days. I was not informed that was the policy when I purchased the printer and the warranty or I would not have purchased that warranty. The employee looked at who the cashier was and said “yeah, that is a new cashier that probably didn’t know that.” I again stated my case that I was not informed of that policy when I purchased the printer. I asked…

When I got home, I went to take my beer out of the car and the bottom of the box fell out and I lost 8 beers. They shattered all over my driveway and caused a huge mess!! So disappointing!!

09/16/2019

Dear Sam’s,

I have been so please with your products and stores for many of years. I hate to complain but this weekend was a very important event for me , I allowed Sam’s to be a part of it and due to human error or the individual had no concern for other people’s events ,ruined my presentation. In March of 2017 it was my 50th birthday my cake for the occasion was made by Sam’s #8181 3805 North Blvd. Alexandria, La 71301 location and I thought it was beautiful. This cake was packed and traveled 134 miles to my home in Baton Rouge, La. So of course for one of the biggest events of my granddaughters life her 16th birthday party I naturally stated the cake should come from Sam’s they will do a wonderful job. I personally went to Sam’s # 6527 10444 North Mall Dr. Baton Rouge, La…

The last 3 times I purchased whole milk it has soured 5 days or more before the expiration date...I am now eating a Fuji apple that brown strecks of begining rot purchased less than 10 days ago and kept in the frig. continually...Your new cold rooms are not working...9/16/19

Order # 3533769976 I placed an order yesterday, to be picked up today between 10-11am, order was received and confirmed. I received an email Confirming my order and pickup time. I never got anything that my order was ready or not.

I arrived at the kenner, la store at 11am and the order was still not ready. At that point I saw 5-6 people just standing around talking and joking while people waited for their orders. The customer service person called someone over and asked where the order was and they said I don’t have it ready and that was the whole Conversation, not let me go pull that now so you can have it, nothing.

I requested the order be cancelled and refunded at that point and was told it could not be and that time. They have the worst customer service at both the kenner and…

My wife and I would like to file a complaint regarding the Poor treatment and Service we received September 6th of this year at you Sams Club Store No. 4783, 5150 North Garland Ave in Garland, Texas 75040. The 8 x 10 Lifetime Storage Shed we purchased on May 24th was resold before the Installers used by the Store could pick it up to be delivered and installed at our residence. They were told by the Store the Item was no longer in their Stock.

That same day my Wife and I went to the the Store to find out why the Shed we Purchased was resold and what the Store would do regarding correcting this Issue and getting us a Shed.

We spoke with the Store Manager who told us she was the Person who sold the last Shed and was not aware the Shed had already been sold. She did not offer us any real…

Are you going to have in stock again CLOROX DISINFECTING WIPES? PANERA BROCCOLI SOUP? ORE-IDA FRENCH FRIES? TORTELLINI IN THE FROZEN FOODS AREA?

Right now you are only selling MEMBER'S MARK products that are LOW QUALITY alternatives to the previously mentioned products.

Please, let me know your answer... I am a member of Sam's Club and as a consumer I should be able to decide by MYSELF what brand I will buy.

Are you going to have in stock again CLOROX DISINFECTING WIPES? PANERA BROCCOLI SOUP? ORE-IDA FRENCH FRIES? TORTELLINI IN THE FROZEN FOODS AREA?

Right now you are only selling MEMBER'S MARK products that are LOW QUALITY alternatives to the previously mentioned products.

Please, let me know your answer... I am a member of Sam's Club and as a consumer I should be able to decide by MYSELF what brand I will buy.

Since Sams open in San Juan PR we have been buying the FETA cheese in a BLOCK. Now i found out that they are not bringing it no more. I used to buy 1 or 2 blocks of cheese and believe me that someone else was buying the rest.

This is so Sams brings you something and then discontinue. I want my FETA CHEESE IN A BLOCK NOT CRUMBLES. Please!!!!!

Was denied sale of alcohol due to looking young even though I provided a valid government issue ID. Highly unsatisfied.

I was approved for a sams club card last week and i was not offered the $45 statement if used in the same day. I would like my promotion please.

Can someone please call me concerning this matter 410.925.9384

I made 3 calls to the Atlanta GA store this evening. I was left on hold for a total of over 1 hour. I called the corporate number, and was left on hold for over 30 minutes. The store has been out of Quilted Northern Tissue (blue and pink wrapping) for over 1 week.

I finally received a call back from the corporate office and she said I would have to speak to the escalation team, which would require more on hold time. Forget it, Sam's Club! Worst customer service EVER!!!

I am a disabled 71 year-old woman so ordering groceries and picking them up is much easier for me than having to get a mobility scooter and pick them out for myself. I was really glad when Sam's Club started offering order pickup.

The Lenexa store was the first club store I attempted to order and pick up. That didn't work out so well. Turns out you still have to go inside the store to get your order. " ??? He said that the Overland Park store has pickup orders brought to your car so I tried that next.

The first time I picked up an order I had to wait more than ten minutes for them to bring out my order. I figured it wasn't great but was still do-able. Yesterday I went to pick up my order and it was only about a 5-minute wait.

I thought that was better until today, when I realized that I…

Supervisor Anna Jackson was not helpful in an already frustrating issue. We have a claims number and have been trying to get issue resolved. She refused to assist and stated she was the only supervisor to assist and no one was above her.

She is completely rude, unprofessional , and condescending. I choose to file a formal complaint on her and this overall experience. I would like to discuss this in full detail.

Missing packages and very very long waits on hold to Sams club custormer service ... Fed x 581542570065916... Fed x can't find this tracking number to give info on. Where are my London Fog 6 piece sheet set. still on hold 21 minutes later.