Samsung

dari awal perbaikan 2 minggu pertama perbaikan hanya dingin 2 hari,perbaikan lagi cuma dingin sehari,datang lagi perbaikan dingin gak sampai sehaari,dan unit kulkas di bawa ke kantor cabang samsung terdekat(kota binjai)udah 1 minggu tidak selesai juga. dan do total dari awal perbaikan sampai sekarang 1 bulan lebih.

padahan udah penganti part yang sesuai mereka mau. jkka samsung tidak bisa memperbaiakan produk nya sendiri kenapa harus ada layanan service samsung. samsung sangat banyak membuat kerugian bagi saya.

I have called customer service more than 5 times yesterday and also requested a supervisor to contact me but they havent! No resolution from the customer support and my complaint for the refrigerator has not been resolved!!! Horrible service, i have everything in my house Samsung and now i regret buying their products!!

I bought a Samsung TV around 2 months ago. The stand was weak and the tv fell forward and broke the screen. I called them the same day and sent pictures. The first person I spoke to said it would be taken care of and that I wouldn't have to worry or pay any fees.

Then the next person from Samsung called me a day or two later I can't remember and said the same thing. Then a third person called and said it wouldn't be covered on top of the face she was rude. This has been a nightmare.

I have sent pictures to everyone who asked and 2 people said. Then I get a rude lady saying otherwise. Even though I told her they all got pictures and they could look up the call log. I was lied to and I'm highly upset this is been a huge stressor for me.

I have been told they would come out on certain days…

According to the schedule announced by Samsung for the Android 14 update for the a52s phone on November 27, unfortunately the update was not provided on the said date and my morale was damaged. For this reason, I am suing Samsung for not recognizing the rights of customers.

Dear sir

I bought a Note 20 ultra phone from Samara shop on 02-02-2021. Now that phone is not on. After sending my phone to the Samsung company in Sri Lanka, they told me that I need to install the mother board and it will cost Rs 184000/= This is completely unfair.

This is a large sum. And after the new update, the color of the display has changed. I can't pay this huge amount and this is the company's fault. And my phone not working within such a short period of time is a complete company fault.

I trusted the Samsung company and bought this phone. But now I have suffered a big loss due to your company.

I bought this phone with my hard earned money because I trusted the Samsung company. But today I am in big trouble because of your company.

I told the Samsung company in Sri Lanka…

We purchased a washer/dryer combo with pedestals on 9/13. Our FIRST delivery was 9/19. The washer was installed with not problems. The dryer and both pedestals were badly damaged. Our SECOND delivery date was 9/25. Only one pedestal was on thevthe truck and both it AND the dryer were badly damaged.

Our THIRD delivery date was 9/28. I was told by samsung that it would be a white glove delivery. I called the evening before and was told that hith pedestals and the dryer were on the truck. Only one pedestal was on the truck.

When asked the driver said I don't know, made a phone call and simply left with the pedestal. The evening before our FOURTH delivery I called and verified that 1. The dryer and both pedestals were on the truck and 2 it was their "white glove" delivery. Again there was only…

Samsung order No US355969033 was never shipped! com I called 137 times within 30 days and NO reply or NO solution! 00 USD dollars I will call my attorney and sue Samsung in State Court in New York. Samsung should be ashamed for this they are criminals and they humiliated me!

Please ship my Galaxy S23 Plus phone and my earbuds pro 2 ASAP or I will go to the New York Police department and file a FRAUD complaint. C: 1754-2300984

Sept. 20, 2023

Samsung was to upgrade my damaged phone with a rebate savings of $600, then upgrade the device to the latest Galaxy Z5 flip within 72hrs. When I hit the purchase button in the email the night of 48hr the price changed with my 72hr window agreement to $1100 out of pocket for a $100 dollar device - verses the agreed out of pocket cost for me of $482.49 with $600 trade in value for my phone.

We purchased a samsung fridge from best buy last year for $2800ish and the fridge was delivered on 9/21/2022. on 9/15/2023, when it is still under warranty, the fridge stopped cooling completely in all compartments. We contacted samsung and someone from Tekniton was scheduled to come for a check on 9/19/2023. com was incorrectly labeled.

So we talked with customer care and corrected the warranty date to the correct date, which is 9/21/2023. 65. We called customer service again and asked for a refund for the diagnostic fee and they keep saying it was out of warranty and refused the refund.

We request the refund of the full amount for the fridge as apparently it's a defect, since it's not doing its only job of cooling within mere 1 year of purchase. 65 and the $500 food loss due to the…

I needed to get the phone number on my old Samsung account changed because I no longer have the phone because I send it back to Amazon in 2021 and this is 2023 and because I have a phone that my husband gave me but I wanted to sign into with my Samsung account however first I tried their chat service who took over 45 minutes to even respond to me after transfer to you human then

they were rude and refused to do anything for me for my account unless I had the iemi from a phone I returned to Amazon in 2021 then she tells me use a different email and sign it for another account because we can't do anything for you unless you have that exact iemi then she hangs up on me and the chat closes after being kicked out like three times and

having to fight my way back there then I try on text…

The One UI Home that's on my phone. It is steadily draining my phone battery and it keeps removing my anti virus and cleaning app . It seems to constantly change permissions for them to do anything to help protect me

To whom this may concern,

It's been over four months (June 4, 2023) since I return my tablet for replacement/refund. I spoke to several supervisors in the exchange and refund department with no luck in getting citi bank to text or email me a link to retrieve refund. Everything was provided on August 4, 2023 ish to be refunded. Not sure why I was ask to provide the same information for refund over and over again since Aug 4th. Today was the second final day (last week Wednesday aug 30th was the first final day) to get a citi bank link to send refund link.

Please advise on resolution.

Samsung care plus have my Samsung tab 7fe for the past 25 days for repair and the b give me a different answer every day. When will they return my tablet. I have Samsung care plus so I don't know what's the problem

If I could give zero stars, I would. Our experience with Samsung over the last month has been absolutely horrendous and I will never buy another Samsung product ever again. My husband’s Samsung galaxy flip 4 broke TWICE under warranty in a span of 3 months.

From nothing we did, the screen and hinge literally just stopped working when it folds. He has had the phone for less than a year, and the 2nd time it broke, the screen stopped responding. After waiting several days for a part to come in to fix it, the authorized Samsung tech couldn’t get it to pass tests.

Samsung claimed the only option then was to mail in the phone, which takes 5-7 business days, plus 2-day shipping on either end. My husband was going out of the COUNTRY, we have a NEWBORN, run our entire business through our PHONE…

After 2 weeks, sending my 3 MONTH OLD phone in for service twice, traveling 200 miles to service centers, sending phone in again, phone is not fixed. Samsung phone staff is taught to talk in circles. They do not help you, you talk to someone out of the US, while your phone is actually in the TX, USA service center.

We have been led around in circles 2 weeks. The people that answer the phone are not able to understand, or not allowed to understand what you are talking about. They are only allowed to talk the party line in circles.

They are taught not to help you. Bottom line is that the phone is not fixed or replaced after 2 weeks. Two Samsung authorized service centers said the motherboard was shot. They will not replace the phone or even fix it.

Your repair service department is by far the worst I have ever dealt with, I mean it is a complete joke, absolutely worthless. The people I spoke with were all very nice but somewhere in your organization there has been a complete failure with me getting my product back to the original working order. Your products have always been the best I ever had but after this experience with your repair department I will not be buying Samsung ever again and I will do my best to make sure none of my family or friends ever by Samsung again.

This nightmare started out with my Sound Bar making a strange sound so I sent it in for repair. After not hearing from support for a while I decided to call, they told me I had to send the subwoofer in also, why did some not call me and tell me this? Also I was…

For an entire WEEK now I have been trying to find out how to get Samsung to change my DEBIT CARD information!!! I have wasted innumerable HOURS on their website and phone at "e-commerce" and have gotten ABSOLUTELY NOWHERE!!! ), the order was accepted, but immediately canceled!

even though I have approval from Samsung Finance! Why was it cancelled? Because they (Samsung) have the WRONG CREDIT CARD INFORMATION!!! but no one could tell me how to UPDATE MY DEBIT CARD INFORMATION!!! This should be a very basic action!!!

I would like to take advantage of Samsung's current promotion for their new S9 Tablets, which ends this coming Friday, but I NEED TO CHANGE MY CREDIT CARD INFORMATION FIRST. I fail to understand why no one knows how to do this in e-commerce!!!!!

After i completed 15 days waiting for installation i…

Just purchased a brand new Samsung Note 10+ via Amazon (updating my old Samsung Note S8). And I am having a terrible echo problem that is happening to the call receiver. I have researched this online, for remedies, and it is apparent that this echo issue is happening to many of the Samsung phones up to the 21 version.

So many people having the same problem with no way to fix it. I have contacted my carrier service and we were not able to fix the problem. I contacted Samsung online, via online chat, and they recommended I should be aware of how close I am to walls, and having the call receiver turn down their volume. This is crazy.

I can't conduct business like this. I would like to know if there is a remedy to the issue. If not, I have to return the phone and leave the Samsung line.…

WASHER & DRYER SET WAS PURCHASED WITH COSTCO ON 7/22/2021. THE PRODUCT DID NOT ARRIVE TO MY HOUSE UNTIL 7/26/2021. ON 7/23/2023 - WASHER DRUM BROKE OFF THE MACHINE AND IS NO LONGER WORKING. I CALLED SAMSUNG THE NEXT DAY, 07/24/2023 TO FILE A WARANTY CLAIM - AS I HAVE 2 YRS OF COVERAGE WHEN PURCHASED VIA COSTCO.

1ST AGENT TOLD ME, YOU ARE COVERED, NO NEED WORRY, A TECHNICIAN WILL REACH OUT TO YOU WITHIN 24 TO 48 HOURS. 5 DAYS LATER, I STILL HAVE NOT HEARD BACK. CALLED 2ND TIME 2ND AGENT SAID, CLAIM WAS NEVER PUSHED THROUGH, ALSO YOU ARE NOT COVERED THROUGH US, SHOULD HAVE CALLED COSTCO TO GET THIS CLAIM THROUGH?

WELL EXCUSE ME BUT NO ONE TOLD ME TO CALL COSTCO. - 2ND AGENT THEN SAID, NO NEED TO WORRY, I WILL PUSH THIS THROUGH AND MONDAY TEXT ME BACK AND I WILL HELP TO CLOSE THIS MONDAY I…

My name is Kem Frasier. I contacted SAMSUNG two days ago, Wednesday, July 25th about a malfunction in my 50 inch Samsung TV. The representative went through the troubleshooting process with no success. He informed me that the warranty had ended but he would extend a courtesy repair for my TV.

He also said I would receive a phone call from SAMSUNG within 24-48 hours. I did not receive a call so I called the 1800SAMSUNG number to find out what the issue was. I was told by representative that no technician was found in the area I live in but he would need to transfer me to the replacement department.

I spoke to a Francis from the replacement department who offered a replacement for my 50 inch TV (would be the same TV). I was asked to verify the model number and serial number. I was in my…

My sons phone got so hot it burned him as the screen went black. Samsung told us to see authorized repair store, ubreakifix let us know its not the screen and it is the motherboard. I packaged the phone in bubble wrap, wrapped in bubble wrap to send to address provided by Samsung representative to have them tell me its the screen.

I'd remove stars if it were possible!

Lack of support help in locating replacement battery for Galaxy Smart Tag. This device does not accept the CR032 battery. Pictures attached.

Samsung has the worst customer service. The refuse to offer a loaner phone while a defective phone, under warranty, is sent for repair. The only options are to be without a phone or upgrade.

Samsung customer service and repair are the worst. I have a Galaxy Z Fold 4 that is still under warranty. The protective film on the main LCD screen was coming up so I called them because the phone is still under warranty.

I have insurance through my carrier. But I did as Samsung instructed after they troubleshot the phone. The phone was working fine and in mint condition prior to my mail and was confirmed by Samsung agents. I took it uBreakiFix by Asurion as Samsung recommended.

While there the technician said they could put a new film back on the phone but was hesitant because the phone was not folding out properly. He was hesitant because the "presser" they put the phone under may snap the phone.

UbreakIfix recommended I mail the phone to Samsung. So I did as I was instructed. My…

Need to be compensated for delay in order return and refund.

I needed an insurance claim, I've filed many before and have never had much of a problem. Recently, I had to have screen repaired thru authorized retailer. They didnt do a good job, and i had noticed dust collecting in a small crack on top of screen where the front glass meets the top of phone. I bring this up because my phone somehow got water damaged while floating on a river that is never over 6 feet deep (this phone should be water proof in less than 25 ft of water for under 30 minutes. Despite this , my phone got water in it (undoubtedly due to sub-par repairing from U-Break-I-Fix.

On to the actual issue. I tried to file a claim and on Samsung's website they kept giving me errors. I finally thought i had run out of coverage and purchased a new phone to be delivered. .. That night,…

spoke to Samsung support many times. issue is that they have rescheduled my service repair visit 3 different times with no resolution in sight. All I expect is for my tv to be working in perfect order. I no longer want Service Quit to come out as they have created havoc with my schedule as I had to work around to be there when they showed up.

I hope that you can help resolve the issue promptly. Thx Nick

Samsung products suck nowadays; they have terrible sensitive phones and they don't work like they used to but if you wanna mess with them and their shitty customer service go for it but be warned nothing will happen unless YOU do all the reading of the five pages they send you or make you literally do their job.

Can't get into Samsung account where all my toys and stuff I bought from them all my cute little wallpapers and icons and all kinds of stuff. I got from them because I broke my phone and when they tried to send the code to the new phone from the broken phone i couldnt access and i been on it ffor at at least a month but you need IT personnel and they are foreigners so how can they help you so anyway two step verufication is basically to orevent you from getting into your account…

Do not purchase the Samsung Galaxy Z Flip phones. They are defected and Samsung is not willing to compensate or offer any solutions. Verizon has just sent me a third phone due to the Flip4 being defected. It has not been dropped or physically damaged.

Since the phone has not been paid in full, I cannot exchange it for another phone. Samsung is the maker of the phone and refuses to help. I've been purchasing Samsung products for over 10 years, but this will be my last one.

For this company to be so large and productive, it does not offer proper customer support. I've spoken to two agents. The first agent was inexperienced and had no clue on how to help me. The second agent hung up.

Their warranty doesn't cover screen issues for the Fold or Flip, so don't waste your time or money please.…

I purchased a cell phone from Samsung using their electronics trade in offer. I shipped my ipad V1 that they valued at $120.00 on Wednesday, 06/07/2023 at 1pm. On Friday the 9th Samsung disabled and locked my phone. I am 63 years old, type 2 diabetic, who had my lower left leg amputated a year ago.

After admitting that the iPad was shipped and in their system, Samsung kept me on the phone for an hour and first told me it would take 24-48 hours to restore my service. When I explained my situation they assured me that since this was a medical emergency they would restore my phone within 24 hours. It has now been 3 days and my phone is still locked. Samsung hasn't tried to contact me to resolve the issue or made the slightest effort to address this. I have opened a complaint with the BBB and…

Hlw it's 1 year 2 month I brought s20 plus phone and after I updated software version UI 5.1 update of may 1 2023 security path level there is single green vertical line on display may this update damaged my hardware parts, my all family members uses samsung models, I don't much money to change display which cost 50 percent of original price in nepal plz help me sir how can I afford 150 percent of original price with software update of urs plz help me

Hi . I had my refrigerator since 2012. I had no problems with it, untill 2021, my refrigerator started having problems. Now my recent problem is that it got clogged, the water is not flushing out (dripping). When I installed a cable to drain the water it reached to a certain place it stopped reaching to the clogged spot.

I tried from the bottom up, but it got stuck in the middle.

Oh I ain't worried about it. I tried. I wrote a whole page wastig my whole break at work wrote In great detail about my problem but since I'm on the phone the screen rotated one time and the whole thing was lost cuz you're gimp web page can't keep text in the form if the screen rotates.

Thanks a lot for that. The one Time I saw something online worth me taking the time to complain it was not worth the time to code a text firm properly so fuck me and all the ones like me that try to actually visit a site with a name like hissingkitty right not like you wanted users when you set out to create a website.

It was a good one too well written and well worded and needed to be put in the spotlight. It even forgot my name Jesus!!

they sent me 4 time tch out they dont put non repair items i needed refund for this samsung washer machine i don't want this anymore i should not buy samsung washer wf45a6400av has iusse

I purchased a Galaxy Z Flip 4 phone that had an LED malfunction and stopped operating 2 day after receipt. This first of two which malfunctioned, The second malfunctioned at about the 60 day mark, again same exact symptoms, LED stopped working and a line of dead pixels is evident at mid screen where the "fold" is located.

I was told I would need to change types of phones and my third option was an S23 which I was allowed a $350 instant discount. Now my Samsung Finance balance reflects not only my latest phone at $509+tax, but a balance of $1,006 on the last Flip 4 phone.

So now I owe approx. $1500 on my new S23, my understanding was the previous debt on the malfunctioning Flip 4 would be erased, with the new debt and the discount of $350 taken in its place. I did not receive the Flip 4…

Purchased a complete set of Samsung kitchen appliances including a $2,500 electric induction range. Range failed about 3 month after the warranty expired when running self-cleaning cycle which caused the primary PCB to overheat and caused its failure. Samsung offered a "one-time" exception and covered the repair.

All good (if you don't count that that range self destructs from running a standard self clean); except 6 months later the range has failed again with the PCB having another critical failure that melted the board and the attached wiring harness. Samsung cited that they already provided the 'one time' warranty exception and informed me that any further repairs would have to be out of pocket.

I'll skip over the details of how difficult it was to get the repair company they…

Firstly, I bought a Samsung Washing machine from Lowes in July of 2022. It is now only April and their customer service rep at the store cannot even generate a receipt or find my purchase. I found it on Amex's website just fine. Very poor system.

I will never make a large purchase there again. While I was away, my wife called and told me that the WM was banging? She called our local repairman and he fixed it. Now it would have been nice that I remembered that I just bought it in July.

Nonetheless, I paid nearly $500 for a repair. It was broken weight?! the repairman had said he never saw this and that this part was a "bestseller" on his part system. Anyway Samsung will not even entertain reimbursement for my money spent.

Apparently if you do not call them first, No Good! What an unfair…

Bought with maxis zeroluttion package in October 2022, Dec send to Samsung coz phone can't fully open, after ok, around January 2023, camera failed. Request to one to one replacement but rejected..now phone still at Samsung Batu Pahat..I not accept for repair but want replace the phone

I send my ph back to Samsung it was under warranty i had z flip 4 ,I had issue with led screen was blinking . they send me my phone back after 1 week without any bubble material in it .

Its nit opening at all , i called Samsung again . They asked me to send my phone back or get trade in , but I recently bought my bespoken zlip 4 256gb , customer service is extremely poor .

I wanted to speak to supervisor to see what they can do for me . Representative told me supervisor is busy . I called many times , i have no cell phone now . I told rep i m keep asking my husband and son to give me ph for few min to use with my sim card she said sorry there is nothing she can do .

She asked me to send her the pictures of the box How it was packed but she didn't help me any way ….. very bad service . I…

My washer has not been working since February 5th. Ticket # 4169780318. Many technicians were sent out. Many parts were ordered. Many days off to accommodate the technicians. Still not working. The last tech Avery said he fixed it. Not fixed.

Another ticket # was issued. 4170367277. Still not working. I've been taking clothes to wash and dry at the city laundromat. How long will it take to get it fixed? I am very unhappy with Samsung. At this point, I request a replacement or a reimbursement for a bad washer.

My phone # 206 369 4984.

I purchased a new free standing Samsung range on 12/10/2022. I found some scratches on the cook top shortly after I received it but really did not think it could be a scratch. When I figured it out I contacted Lowe’s,was told to contact my service company,but since it was only 4 months old it fell under Samsung.

I talked to many people over 3days but all together they would stand out in the rain and wonder why they were wet. The customer service department needs to find a job they know something about! MAYBE A POOPERSCOOPER???????!?????? I will never purchase Samsung products again.

They refused to send a power supply with a product that required one. Then after complaining they are sending one but taking a month to get it to me. They said it was in stock but it wasn't. They said it would most likely get to me sooner than the shipping date stated.

They pushed back the shipping two times. They insist they can not expedite the product or a similar product that is in stock. They lied to me multiple times and their policies prevent them from putting me in contact with an upper manager.

They refuse to engage me and keep giving me the same scripted lines. They keep giving me unacceptable excuses. A fortune 500 company is apparently incapable of sending me a single simple power adapter. This is not the first time I have had this issue ordering off their website either.…

Customer service is horrible transferred 8 times spent $1799 on a ultra 22 the cany find my $50 credit for any product. They can not find me credit.

West 96st NYC Feb 24, 2023Took my cracked screen Samsung A13 u break we fix it. They fixed after 2 days gave to I unlocked for a test. 20 min later they told me it didn't past a camera test.

They gave my refund and put the broken screen back on the the phone

Don’t buy their SMART TV. I purchased in July 2022 and in Sept. the sound went out. They repairman came as supposedly fixed it. 1 hour later it did the same thing. I took video. They came back and said well it’s your streaming company.

Uh no it’s not I have 6 TV’s and none do this and they are also streaming. I have called 15 times and get the run around. I uploaded 6 videos and my receipt as they requested and the customer service keeps telling me they have to order repair.

Yet no one ever calls me. Then they tell me they are escalating it to resolve the issue and replace it and again no one ever calls me and when I call we are back to square one. I’m throwing this piece of garbage in the trash and never ever buying another one of their products to again. BUYER BEWARE!

Samsung 55”…

I am Robert Quintano DDS. I am a long time Samsung fan and customer, touting Samsungs’ praises for most of my life. I have several Samsung tvs, a Samsung refrigerator and many Samsung products in my dental practice. Recently I tipped my 9 year old, 65” Samsung tv and broke the screen. : 0BF73CDT502895V.

Within 3 months the tv began to malfunction, light to dark every few second wit h the info banner coming and going as well. I called Samsung and RS Electric came, took all the circuit board out and replaced them.

This took quite a while, the service tech. took over the whole living room and was quite an inconvenience. A month after that the tv started changing channels independently, apps were turning on as if a ghost were working the remote..

Another several hours of diagnosis with…

Refrigerator Model: Samsung RF23HCEDBSR-AA

On 2018 Oct, I purchased a brand-new house for us and with that we bought all fixtures and appliances. Almost all are from Samsung made – TV, Oven/Gas Range, Dishwasher, Refrigerator, Washing Machine & Dryer, Microwave. I chose Samsung as I was impressed with its electronics products earlier.

Everything was fine for few years, then Oven/Gas Range started behaving funny as its electronics buttons started freezing (not responding) for a while, until I power off the unit and bring it back again. This issue is still tolerable and manageable. I wish to get an easy solution but it’s not a priority over the bigger issue mentioned below.

Our most frequently used and popular Ice-Maker system of the refrigerator started misbehaving, too and made my life…

They provided poor service technician came out the first time and said we needed to have a cooling system replaced on the freezer said nothing about cleaning or mold or anything second technician comes out with the parts to install says that it needs to be cleaned doesn't mention mold but I talk to him over the phone and ask him to remove the back so that we could vacuum and clean whatever needs to be cleaned he said he couldn't he already put the refrigerator back went outside sat in his truck for 30 minutes while I called and

complained they do not have qualified people that provide service. I explained to him that I'm disabled veteran and my daughter's disabled and my wife is disabled and could he take the back off so that we can clean it so

he can fix it today we've been without a…

Reached out to Martin (Kanghyup) Lee Senior Vice President at Samsung Electronics America via LinkedIn No responce yet MONDAY Bernard Klocman sent the following messages at 10:48 AM View Bernard’s profile Bernard Klocman • 10:48 AM Had very bad experience with Samsung Appliance Support... Need your help I am a CEO of a medical technology company and as I see in your profile,, the customer is the most important for the success of the company. I had an extremely bad experience with your Operations Manager, I'm hoping you can help me resolve.

On 8/18/2019... We purchased from Best Buy a Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless steel… Model:RF23J9011SRSKU:2949034... My entire family owns Samsung products and never had a…