Samsung Appliances

I have tried to get somewhere with Samsung for 5 years at least. We bought what is to us, our dream home in 2016. In 2018 we saved up enough money to buy new appliances. ALL new appliances. We were struck by the beauty and innovation of Samsung as well as we liked their TVs and Phones. Delmi Solis, one of your "customer agents" was awful to me. No compassion. Dangled a carrot in front of me but then pulled it back.

1. The dryer: the first dryer was deemed a lemon after 3 service calls. We got a new dryer. Within 2 years the dryer started eating our clothes and then maze a terrible sound. Techncican fire coded it and we were told to not use the 2nd replaced dryer. So we bought a new GE dryer (being done with Samsung and all). New dryer was roughly 1,000, I want some form of compensation.…

My refrigerator is a 2 door French plus double drawers. Cleaning the glass bottom shelf is difficult. I even broke a small part that holds it in place trying to get the shelf to disengage from the filter holder. I have not her able to clean the produce drawer bottom front because I am unable to unlock the drawer and clean.

First, I would like to say I'm an avid Samsung user. My phones go back to the first galaxy phone to my Samsung Fold (4th Gen) and I have all Samsung TVs in my house; however, this issue is with ordering appliances.

This has been the worse 2 weeks of our lives. We recently purchased a new home and my wife wanted a Samsung washer and Flex refrigerator. Her order was placed on 4/17/2023 with a delivery date of 4/21/2023. The delivery company RXO never called or showed up at our house and then reported the refrigerator was damaged.

Samsung proceeded to cancel the order for both items. With over $3000 tied up, Samsung told us to order it again. So, I ordered the refrigerator only on 4/24 and was showing a 4/28 delivery date. The moment I submitted my order that date change to 5/2 and on…

I purchases a samsung washer last march 2022. So far I have had to call for service three times! January, march and today. April. Seems that my washer manufacturer warranty expired on march 22 2023 of course right! I bought the extended warranty but it apprears that the only way I can get this lemon of a washer replaced is if there are 3 repairs.

But the repairs have to be with the extended warranty that the two last repairs dont count. Becaue it was under manufacturer warranty so that means I have to have 2 more calls before they will replace it!! WHAT IS THE FUCK!

This has been the worst experience in my entire life!!! I placed an order in December of 2022 for a new fridge and was initally suprised that they had a delivery date available in January. IT WAS A LIE. Product was due 1/10/2023 it is now 4/4/2023 and nothing!! I have spoken with at least 8 different customer service reps, and 3 supervisors. They refuse to provide a manager either during my call and the one time someone offered to have them call back I never got it!

OH GOD YOU ARE SCREWED IF THEY HAVE TO TRANSFER YOU B/C THEY DON'T PROVIDE ANY INFO TO THE NEW PERSON AND YOU HAVE TO START ALL OVER AGAIN.

I even provided them with the full name of a sup I talked to previously and was advised they can't get me back to that person or provide me with that persons manager.

This is the most…

We bought a Samsung refrigerator when we moved in to this house and we have had the service people here three times. The first service was the ice not working and the repairman that came out fixed it and said we ha the one that they had problems with and put in the other one.

He called one the A and on the B. Should have been fixed by Samsung since it was a know problem. We then had trouble with the water dispenser. and have had two repair men out and it is still not fixed - we get a trickle of water but do not want to pay for another visit.

We replaced our basic stove that came with the house a couple of years ago and have had problems with that - the oven started shutting off on the middle of baking. It continues to do that and the small oven does not bake correctly I set it for 350…

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I purchased a washer and dryer on 09/18/2022. I have had problems with the washing unit since first week of delivery. The first week the machine began making a loud noise and shaking very hard, but dosen't do it with every wash. I immediately notified Samsung of the issue and they tried trouble shooting the problem over the phone and after they ran several test I was told that the issue was resolved. The next week the washing machine did the same thing (loud noise and shaking). I took a video of the the machine shaking and notified Samsung and Lowes store where I purchased the machine, and was asked to send the video to them which I did and a technician was sent out and after his assessment, said that the machine just needed to be leveled. Two weeks later the machine did the…

We purchased a Samsung smooth/glass top electric range model #NE63A6711SS, 6 months ago and within one month we started getting small scratches on the top. I do NOT slide my cookware around on the top. I also bought all new completely flat and smooth cookware that I keep meticulously clean on the outside.

We only use cleaner made specifically for glass tops. We bought a cover for the top when it's not being used. We don't set anything on top of it. Basically, we've had to stop using it because every time we turn it on, it gets a new scratch.

We now have a total of 5 or 6 very noticeable scratches on the top - one of them came from using the two-burner cast iron griddle THAT CAME WITH THE RANGE!!!! This thing is so fragile and poorly made, it's not even believable.

And we previously…

Complained about water leaking in the refrigerator and collecting under the crisper drawers. Technician knew the problem was coming from behind the interior aft panel due to a plugged defrost line behind the panel. He was unable to remove the panel because he could not remove the center screw holding it in place.

He called his office for directions, and they told him to abandon further attempts to complete the repair. Samsung refused to continue and told me to seek a local technician to finish the repair. Samsung has had many complaints on this same issue and they refuse to stand behind their product.

This should have been dealt with years ago with a recall, but now they want customers to spend more money fixing their design faults.

I purchased a microwave over the stove model #ME16K3000AS and the plastic handle broke off. I can't believe it is plastic it completely broke off. We purchased it from Sears Hometown in Kilmarmock Va which is now closed permanently. I'm extremely upset by this disaster.

In spring of 2020, we replaced all of our (perfectly good 10 year old kitchen appliances ) with Samsung appliances. (Due to Covid, they were not installed for several months. They were installed in November 2020. ) As a result, our warranty expired.

We have since have had problems with each of them. RANGE: MODEL FR23M8070SR. There was no manual for this, and none online until recently. Even online support person had no access to a manual. The light bulb blew out, and we cannot get the cap,off to replace it. REFRIGERATOR: model RF23M8070SR.

Cover on “butter keeper” broke off. A problem with the filter caused a flood in our basement. DISHWASHER: DW80R5060US. The manual they provided is a “generic” manual for many models. The descriptions and illustrations do not match our model. I have…

VERY DISAPPOINTED with the Flip 3 phone. The screen has problem in 13 months, and I need to pay $$$ for repair. Ridiculous!!!!!! Samsung, I will tell EVERYONE how crappy your phones are! Paid HKD8298 to use for 13 months only!

I will switch to Apple.

Samsung has always done the same thing when I call for service. They say somebody will call or email and they do not. Then I find out there is no Samsung tech who would dare come to my place. Yes, I live far away. Almost in West Virginia.

But this place called Ashburn is not a ghetto. Loudoun County is one with the highest income per capita in the USA. General Electric comes here to repair appliances. So does Sears. I bought two nice Samsung items, a washer, and a dryer at Costco.

Then I bought from your own website a dishwasher since the original GE stopped starting. Now I am in the market for a washer. A Sears tech gave me an estimate of almost $900, with that money I get a new one. Not a Samsung.

I had bought in Bogotá a Samsung washer, made in Mexico. We gave it to my wife’s friend…

I called about a burner that is not sitting flush on my Samsung range and rattles. I was told by the warranty department that I needed to provide a video of the problem. I currently do not have access to a cell phone.

I was told that I could not be helped without a video. I was not aware that in order for Samsung to honor their warranty I would need to make a video. I have never had to do this for any other product.

I have recently replaced my old Frigidare range and a dishwasher with new Samsung products. When it comes time I will to replace my old Frigidare refrigirator I will not be buying a Samsung unless this issue is resolved without sending a video!

I have been route back and forth ,cancel and really bad services from samsung care pro. I feel the samsung played game to me ,and not being honest and honor what promised to customer, They seems dont care much about customers,. We feel like we don't deal with Samsung deal with Mickey mouse company. I have all proof that how bad services were. I don't believe there is no one monitor or can get involve to look at the issue or talk to me., they trapped me in ecoupon text which there i sno warning if you click on accepted then it will cancel your services, and which I haven't use ecoupon send out by text, I asked cancel ecoupon, and reinstate my services, but Samsung services procare trie to avoid what they promised to me for services.

ticket number 4167433673, i would suggest Managers read…

Purchased my first Samsung product Last Sunday my Samsung 4-door refrigerator arrived, it did not work- the freezer is icing everything and the refrigerator is not holding a cool enough temperature for me to use it- all that works is the alternate drawer. I called for service and had to wait a week but noticed my appointment was canceled I was told they couldn't reach me- I learned they had the wrong number, I was then told no one could come for another week.

I talked with the 800 number 4 times and was promised speedy service but when the service scheduler called I was given a different date on 2 occasions. I'm 76, this is the first Samsung product I have owned. In all the years I never had such poor service and lack of follow-up.

This has turned into a total nightmare. I had nothing to…

Since I brought my Samsung refrigerator few years ago, since then it’s problem, the ice maker it’s not working,or a loud noise none stop!!! Please I need answers.

Really Frustrated with Samsung delivery. They suppose to delivery my refrigerator on 31-Aug. Then changed to 14-Sep and then 17-Sep. They brought damage refrigerator on 17-Sep and they didn't delivery the damage refrigerator . Then they confirmed rescheduled delivery date on 21-Sep. When I am checking with them now they are saying 4-Oct. Very great service. Keep rocking. Frustrated. I am in new house without refrigerator for past 20 days with baby. Again I need to wait for another 14 days to receive my product. I need to receive my product as soon as possible.

Nobody from sumsung is understanding the issue. Always coming with template answers. They don't have any responsibility to answer. I never seen this kind of bad experience .

I have a 5 year old Samsung high end refrigerator. The refrigerator compartment no longer gets cold. Their technical support team was excellent trying to help trouble shoot the problem. It couldn’t be resolved so they set up a repair appointment.

No local repair centers can or will service a Samsung refrigerator. All repairs can only be done by their authorized centers. The problem-the repair center never showed up on the designated day, never answered calls from me or from tech sport staff and never returned calls of messages I left on their voicemail.

After 10 days no repair has been done and no response at all from repair center. Horrible service

Purchased a Samsung washer and dryer from Sears online. Washer was/is defective. Samsung care representatives stated i have 2 options request a replacement or full refund. I hadn't heard back so I called on the third business day. I was told i would receive a refund then during that same call I wouldn't get the refund because Sears was no longer in business.

My washer wasn't even one year old. This has and continues to be an inconvenience. Piss poor customer service. Horrible communication. Would never refer any Samsung Appliances to anyone.

Samsung customer service May as well be called customer repellant. Haven’t had a working dishwasher in close to five weeks, two Samsung-sent appliance repair people, five phone calls to customer service (about four hours, 20 customer service reps, 19 accents that were very difficult to understand, a promise of a replacement dishwasher, and no action taken on their part). A total disaster.

Do not purchase Samsung appliances as it’s not worth the potential headaches. And did I say that the dishwasher wasn’t a year old yet? Don’t go there unless you enjoy frustration and washing dishes.

I bought s samsung dishwashher in June that was delivered on June 28, 2022. It sat in my home in the box till adc got an installer to hook it up.

However, it didn't get connected till end of July! Leakage light cam on and I've been getting the runaround ever since then. They played the blame game. And all in between with No help yet! All asians lying and saying the same thing!

Unfortunately this lie with that lie but nothing done! Guy came today to NO avail! SAMSUNG IS THE WORST SERVICE. APPLIANCES, LIARS, IN THE PLANET! NEVER SO ANYTHING WITH SAMSUNG EVER AGAIN! IN GONBA CALL THE NEWS!!

Samsung fridge doesn't work after 9 months and they do not stand behind their products

We purchased our first home in May of 2020. The home didn't come with a refrigerator, so we saved as much as we could & bought this model on sale. Loved the look of it, the size & all of the features, so I was initially pleased with our purchase.

Had it for just over a year before the problems started. The fridge started making loud noises, especially at night & the ice began dispensing slower than usual. Shortly after, we went out of town for a week for a funeral & came back to find water all over our kitchen floor & all our food spoiled.

Apparently the fridge stopped cooling & the freezer stopped freezing. Luckily it was still under warranty, so we got it repaired. Fast forward to a year later & the same issue occurs. But of course now our warranty has expired.

I have been on the…

HI I AM REALLY FRUSTRATED BY THE CUSTOMER SERVICE. I HAD MADE A REQUEST TO REPAIR MY REFRIGRATOR ABOUT 10 DAYS NOW AS IN 10 AUG 2022. THEY HAD ASSIGNED ME A TECHNICIAN WHO CHECK THE TEFRIGRATOR AND ORDERED APPROPRIATE PARTS.

I CONTINOUSLY TRIED TO CONTACT THE CUSTMOR SERVICE AND EVERY TIME THEY HAD THE SAME STORY LIKE SOMEONE FROM THEIR TECHNICAL TEAM WILL CALL YOU. BUT NO BODY GAVE A SHIT. I AM USING SAMSUNG DEVICES FROM ABOUT 15 YEARS BUT THIS TIME THEY MADE ME TO CHANE THE BRAND.

Samsung Refrigerator that I ordered online at Samsung.com was delivered June 8, 2022. In the process of the delivery, the delivery team damaged my property. I have called Samsung 11 times (all calls over 2 hours) and was assured each time that someone from the delivery company would come out to the house and repair the damages (over $1000.00). As of today, no one has contacted me. Samsung and the delivery company XPO have yet to respond (besides saying they will fix it).

I am thinking about filing a claim in court. Just disappointed and frustrated. Not what I expected from Samsung. Will never buy their products again.

Beyond disgusted. Ordered a $3k refrigerator. Part of it was lost in transit. No communication between logistics company and Samsung. Rude and condescending treatment from both companies. I spent a minimum of an hour waiting each time I called customer service and never got any resolution.

I finally called and asked them to cancel my order and the representative, Angel, HUNG UP ON ME. 5 hours only for Angel to pack up again and claim I did not speak to him… I asked directly for a supervisor and was told he “had to put a ticket in” and it would be up to 24hrs until I heard back…. Abysmal.

Have model number rf4287hars Samsung french door 4 door fridge freezer completely froze shut ice built up in freezer water dispenser doesn't work have replaced with new broke again water pools in fridge under crisper drawers water has pooled under my fridge destroying my kitchen floor as it's all molded now Samsung doesn't want to accept there fridges are a complete fail they charge an enormous amount of money 2500 to be exact and won't replace or refund not that I would ever purchase another Samsung fridge they are junk I would like my money back seeing how I am completely broke and can't afford another

My complaint is with your customer service, on the phone as I type, been waiting for almost 2 hours, I ordered a certain refrigerator and the wrong color came up on my invoice. Called many different numbers, no one seems to know how to handle situations. All I wanted was a clear way to correct this isse.

I was sent a refill filter Apr 16th. It was an old order, so contact them and said wanted to return it. The item arrived and I returned unopen per their instruction Received an email April 16 to say they had received it ad I would be refunded.

Finally heard on May 11th that the product would be returned to credit card within 4 business days. As of today, May 17 it STILL has not been refunded to my card. Tried contacting company but received unsatisfactory results as was told matter was fixed on May 11 -which it has not!

This whole process has been a nightmare and it should not take over a month to be refunded, after you got it back. I am very dissatisfied with this whole process and even though we have purchased many Samsung products over the year I may rethink If it is worth it when…

I received a brand new samsung refrigerator that had huge indentations/scratch marks down the front of both doors. I attempted to refuse delivery and instead the installers called samsung. Samsung said they would not replace the unit, but would send out a technician to replace the doors.

Two weeks later, samsung calls and says they cancelled the order and would not replace the doors and i needed to call the company i purchased it from. I called that company, who promptly connected me back to Samsung. After 45 minutes, i was told i could either get a $200 visa card, keep the current damaged refrigerator, or they would come pick it up and i could see if the store i bought it from would give me my money back.

I am a longtime Samsung phone user. I figured I would give their appliances a try. We purchased a dishwasher and just installed it. According, to Samsung's technician the dishwasher is not able to be repaired. I am not getting anywhere with Samsung and now I am out $1200. I was told by their tech that Samsung has a ECR department and I should talk to them. The number I find online just rings busy and their regular customer service won't let me speak to a manager or transfer me to the ECR team. The top tray is broken and the bottom right base is cracked which will cause leaking.

Can someone please help with this issue

Washer pedestal delivered damaged. Nobody signed for the package, fed ex just dropped it off. Once opened, damage noted immediately. Store I brought it from will not assume responsibility and Samsung has not helped me with this issue. They claim I would get a return label, a call and a new pedestal and I’ve yet to get any information.

This was purchased on Dec 18, 2021 and here is February 26.

The cooktop for the electric range is VERY DIFFICULT to clean.

Also the stainless Steele is very difficult to clean. Sooooo disappointed. I would like to know what products out there will make both of these chores easier??

Samsung model - NE63T8111SS Fire hazard The burner and oven controls are way too sensitive - they will turn on at the slightest touch or bump with no indication they are on. We have burned hands , and almost started several fires.

the last straw was an almost kitchen fire when the burner was accidentally turned on and an item was knocked over onto the stove. This flaw has been reported multiple times with the same outcomes (fire). This is extremely dangerous and something needs to be done.

I've had this stove for less than 3 weeks and have had too many close calls. There also other issues with this stove/oven. I've gotten little to no help from Samsung and I don't know where to go from here.

2019 for $1700. Shortly after the two-year warranty period expired, the washing machine started give us problems. After speaking with a tech via video chat and two service appointments later, it was determined the control panel needed to be replaced which costed over $800.

My first washing machine lasted over 7 years. I am definitely filing a complaint with the Better Business Bureau for an inferior/lemon product and we will never buy another appliance from Samsung or Costco again. Costco was having a special deal at the time so we purchased the stacking washer and dryer figuring the dryer would go any time. I…

My Samsung oven was purchased in 2017 and has gone out 3 times. I want a replacement. obviously there is an issue w/ your gas ranges. 1 yr warranty is a load of crap as well. obviously you do not stand behind your products.

I have contacted the news and the class action lawsuit. , feel free to send me a new range. 9169 Westdrum Ct. Indianapolis, IN 46231

4 years old, broken microwave door, led panel on stove malfunctioning, refrigerator water dripping, stove windows have grease between.

I have had nothing, but issues with our Samsung Fridge. We bought it almost 7 years ago and from day one its been nothing but problems. Along with our dishwasher. We have put in so much money to fix it and still the ice maker and the fan are having issues.

I have called and called and they just send the same company to fix it. This is the worst fridge ever. I will never buy Samsung and will make sure to let everyone know what terrible service they have and they do nothing to fix the problem.

and going fast. 00 to repair these appliances. THEY ARE 4 YEARS OLD. I cannot believe that your warranty is only one year and feel that appliances should last at least 5 - 10 years. 00. My dishwasher, refrigerator and washer and dryer are all Samsung.

I will not give good reviews to friends and family about these appliances. Please take the time to respond and try to settle this satisfactorily.

I spoke with Vanny regarding my shelf in the Samsung fridge . The middle shelf on the right hand side did not fit proper when I purchased it in Dec 2020. last week my son opened the fridge and it went flying across the floor and broke.

I called speaking to Vanny and explained. She spoke with the supervisor and it was approved to replace this. She forwarded me a text to provide a pic of where the shelf was to fit, so they would send me the right one and a proof of purchase.

I couldn't find my receipt, so we hung up. I found receipt and forwarded via text. I called back and spoke with a gentleman and said that the shelf will be shipped in approximately 2 weeks to watch for the email with tracking information.

Friday, October 29th I get a text telling me that it was not covered as it was…

BLACK STAINLESS COATING PEEL. CLASS ACTION LAWSUIT IN UNITED STATES I purchased a black stainless oven in March 2019.. when wiping with plain water the black paint came off on the sponge. I called Goemans where I purchased the oven to be told they don’t deal with customer complaints.

My emails to Samsung were unanswered.

Finally I spoke with a customer service supervisor at Samsung just to be told this is cosmetic and not covered by warranty. Hundreds of pictures can be found on the internet of this peel in the same location, but Samsung insist it is improper care causing the peel.

This is not cosmetic but improper application of paint or the coating. They will not address this inferior application and continue to sell this product. People have spent thousands of dollars on matching…

I bought a new Refrigerator with Touch Screen Family Hub. It has a warranty until next June-22-2022. few days int oit, It has an issue with cooling systems. They tried to fix it 3 times, but not successful. I respectfully requested for a replacement.

They not only not honor it, but the management decline to respond to my request via phone or email. My only communication is via Support line or Chat. Now i will have to throw away 2K refrigerator, and in process of looking for a new one, with my own pocket money.

I bought a Samsung TV last month. I could not use it with YouTube TV without a Samsung account. Because Samsung had screwed up, I was unable to get the Samsung account. They said they could fix it but it would take 48 business hours!

After that amount of time they didn’t back to me so I called them. They said they would have to escalate it, with another 48 business hours!!

Finally today, day 20! They called me. I cannot think of another company that would take 20 days to resolve a simple problem.

I have three different TVs, and the Samsung one has by far the worst software! Biggest regret of the year purchasing this junk.

I purchased what I thought were my dream appliances for my new home in October of 2020, This has been a total nightmare. I have the Storm dishwasher from Sam’s Club and the Glass top Electric stove. NE59 *663.

The stove has a a crack is in stove top and is very had to maintain for a person that cooks. The dishwasher when it gets to the dry cycle. The door pops open and won’t close. I hate both items and wish I never bought them. I would never buy another glass top stove again. I would like to have my items replacesed.

Purchased refrigerator Nov 22, 2019 from Lowes with an extended 5 year warranty. Freezer door on left side fell off when the door was pulled open on June 21, 2021. Lowes notified me the warranty does not cover the door repair.

This kind of terrible customer service reflects very poorly on your company and products. I may not get any satisfaction but at the very least you should know what a poor business partner you have in Lowes. And you have lost a customer after purchasing many of your products over the years.

This has been one of the worst experiences of my life. Me and my husband both are from Hattiesburg, MS. We purchased a dryer from a company here called Cowboy Maloney's. We hadn't had the dryer a whole year yet ,so it still had warranty on it.

I got up one morning to do some laundry and discovered that the dryer was smoking so we called cowboy Maloney's to see if they could send someone out to make repairs. They instructed us to call call Samsung because they didn't handle the repair part of it Samsung repaired there own appliances.

She asked me what was the dryer doing and I told her that I went to dry a load of clothes and it started smoking. She told me to just call Samsung and they would send someone out to see what the problem was ,the name of the company that Samsung uses is called…

com in Nov 2020. The oven had a problem soon after. Samsung scheduled a repair but the shop canceled saying we're outside the service area and they could not find another repair center in our area. Samsung finally said they'd exchange our unit but today called and said there are none in stock and no ETA.

com for delivery in five days but $350 more than we paid in Nov. They said they'll refund me so I can buy a new one at the higher price. I feel they should give us a refund and a credit for the price difference since it is a warranty replacement.

Several friends bought one on our recommendation but now I feel Samsung is not standing behind their product. One repair center in Denver Metro? Really??

Stove has words flashing on the display all the time. Microwave numbers are bubbled and it’s not even 2 years old. Dishwasher does not get dishes clean. Very unhappy with all three.

Refrigerator bought on July 3 and the freezer door did not work correctly. Allied customer service a total of 10 times with 20 hours on the phone trying to solve problem. Asked for supervisors 3 times to which I was hung up on and did not receive a call back.

Promised a new refrigerator but none in stock. Offered refund that would not cover a new refrigerator because I bought it on sale. Lost food due to frost because freezer Door did not close correctly.

Finally repaired on Aug 17! No apology from company for lousy service and rude agents. Trying to send in for compensation for food lose but won’t send Because wrong email. y excellent customer service company would offer a monetary compensation for all the hours spent trying to get this resolved.

I have relayed this story to many, many…