Samsung Appliances

Wished I could rate them a 0. Worst experience I have ever had with a company. Brand new $400+m microwaved delivered 07/14/2021. Exactly 15 days later(Samsungs return policy is 15 days), our microwave literally blew up. Dead. 15 DAYS OLD.

Called Samsung and was told that we had to file with the Warranty Department first. I did, ticket created and email sent with the date 07/29/2021. I inquired about just getting a new one and was told, I had to do the Warranty first, have a tech come out, if deemed non fixable, then we could get another one.

I was told This was SAMSUNG"S POLICY. Waited a week, tech comes, 4 different parts are needed and the transmitter BLEW up and there are SMOKE marks in the internal part of the microwave. TWO WEEKS OLD. I spent the next week, days and nights on end,…

Purchased refrigerator Nov 22, 2019 from Lowes with an extended 5 year warranty. Freezer door on left side fell off when the door was pulled open on June 21, 2021. Lowes notified me the warranty does not cover the door repair.

This kind of terrible customer service reflects very poorly on your company and products. I may not get any satisfaction but at the very least you should know what a poor business partner you have in Lowes. And you have lost a customer after purchasing many of your products over the years.

This has been one of the worst experiences of my life. Me and my husband both are from Hattiesburg, MS. We purchased a dryer from a company here called Cowboy Maloney's. We hadn't had the dryer a whole year yet ,so it still had warranty on it.

I got up one morning to do some laundry and discovered that the dryer was smoking so we called cowboy Maloney's to see if they could send someone out to make repairs. They instructed us to call call Samsung because they didn't handle the repair part of it Samsung repaired there own appliances.

She asked me what was the dryer doing and I told her that I went to dry a load of clothes and it started smoking. She told me to just call Samsung and they would send someone out to see what the problem was ,the name of the company that Samsung uses is called…

com in Nov 2020. The oven had a problem soon after. Samsung scheduled a repair but the shop canceled saying we're outside the service area and they could not find another repair center in our area. Samsung finally said they'd exchange our unit but today called and said there are none in stock and no ETA.

com for delivery in five days but $350 more than we paid in Nov. They said they'll refund me so I can buy a new one at the higher price. I feel they should give us a refund and a credit for the price difference since it is a warranty replacement.

Several friends bought one on our recommendation but now I feel Samsung is not standing behind their product. One repair center in Denver Metro? Really??

Stove has words flashing on the display all the time. Microwave numbers are bubbled and it’s not even 2 years old. Dishwasher does not get dishes clean. Very unhappy with all three.

Refrigerator bought on July 3 and the freezer door did not work correctly. Allied customer service a total of 10 times with 20 hours on the phone trying to solve problem. Asked for supervisors 3 times to which I was hung up on and did not receive a call back.

Promised a new refrigerator but none in stock. Offered refund that would not cover a new refrigerator because I bought it on sale. Lost food due to frost because freezer Door did not close correctly.

Finally repaired on Aug 17! No apology from company for lousy service and rude agents. Trying to send in for compensation for food lose but won’t send Because wrong email. y excellent customer service company would offer a monetary compensation for all the hours spent trying to get this resolved.

I have relayed this story to many, many…

I like to complain about our Samsung 3 door refrigerator ice maker freezing up and not producing ice.. This problem has been going on for awhile and frankly I'm just sick and tired of dealing with it... Looking on line this is a major problem with this style and I see there are class action law suits against Samsung for this very reason..

I would like a complete refund or replacement model of the same standard, but with an icemaker that will work. I need this madder resolved with in the next 30days or I to will file my law suit against Samsung like so many other people have...

We bought your product because of your name and reputation and I know if I sold someone a product and It's having this many complaints I would want to make it right and replace the defected equipment so my…

French Door Refrigerator ice maker stop working after 4 months, again in next three or four months. After repair Samsung expert/technician water connector- discharge stop working. Again call samsung schedule service , took three times after ordering different parts, NO luck!

No water, no ice coming thru french door.

Finally Samsung approved for exchange with lowe's but after several trips and calls, again No luck. Contact Samsung view times, after all the trouble with Lowe's Samsung agree to do full Refund. Email and mail all originals stickers from inside the fridge excelly like they requested , gave them ALL informations they want, they approved for refund.

I got so happy for short period of time for NOTHING! Two months later after spending hours on the phone calling and talking ,…

iam sad to express about the issue which was not resolved. Improper service for the last two years and at final stage declared to return the set which keeps amount of abnormal defect from your side. now taking depreciation value 44 .

your service engineer recommended to give back the set since it is DEFECTIVE PIECE which he diagnosis as INNER LEAK running from the purchase of refrigerator which amounts pressure on compressor results the disfunction of compressor and because of this continual problem even minimal errors had not been solved as of date when returning the set back.

Why the service not happening if piece is in good condition. Despite many times requested to replace the refrigerator, you accepted to replace the compressor spare part, which is now not doing if the compressor is…

com

Kent and Marion Neal 6014 Dorchester Circle Keithville, LA 71047

Samsung Refrigerators,

RE: Serial # JKJ44BBG101401A Model # RF263BEAESR/AA

Since purchasing your Samsung Refrigerator in February 2015, the icemaker has not worked correctly. We had several serviice calls on it, for which the icemaker did not even remain working for 2 days at most. We have experienced nothing but problems from this icemaker. We had purchased a service contract on it, which expired in 2019. Since the closest warranty repair service was located over 65 miles from us, we chose not to renew the warranty, along with the fact that the icemaker has never worked even after service repairs. On June 23, 2020, I mailed a similar letter to your main address in New Jersey, for which I have not received a response. We…

If I could give Samsung a negative rating I would. Our French Door Fridge Ice Maker is JUNK....5 service calls in 3 years.

Trying to get help from Samsung chat, Mark R. the "SAMSUNG Expert, 100% Helpful" was NOT helpful. After ONLY THREE comments he stopped responding! That's not service at all!!

I've a SAMSUNG RFG296HDRS with a broken shelf (after normal ware - holding sauce bottles). Like to replace. 1) Is it under warranty? 2) What is part number to replace?

The worst customer service and the worst maintenance service no spare parts and they are not ready even to help I don’t recommend it to anyone and definitely won’t buy from them again

SAMSUNG NEEDS TO acknowledge design flaws that allow the digital temp display to show normal safe temperatures yet in the refrigerator temperatures are 10-15 degrees F. higher. There are many consumers who have been ripped off and played Russian roulette with food health and safety because the refrigerator coil freezes, the fan stops working and the air temps in the refrigerator rise unknowingly to the consumer.

There have been multiple design defects with ice makers in French Door units with freeze up and leaking issues. Calling for everyone on the WWW to let SAMSUNG know that their negligence in this matter will not be tolerated and consumers will get justice, satisfaction and restitution for the full purchase price including removal and destruction and recycling of all the defective…

can someone in your company do something besides apologize for my inconveince and fix this dishwasher?

My complaint is the garbage USB ports the garbage cracking screen and the garbage that you're polluting the world with every single year otherwise stop coming out with new product figure it out in the first place don't keep adding crap on to it make it better and then it's not even better like come on you guys use your freaking heads I thought you we're all computer geeks also known as smart people not door knobs if you catch my drift oh but

you got to have that reoccurring cost where people keep buying and buying like really what are you guys doing with this money anyways it's not even yours the least you could do is give it back to its rightful owners of the making and help reduce our Debt from the Royal Canadian Mint like I have bought in for of the Samsung Galaxy 8 in the last 3…

Fridge broken and you cant fix it for 7 days.im 76 year old and have yo keep my fridge contents in garden. Not happy with Samsung they dont give a toss

For the last 4 to 5 months I have called your toll free # to get a technician to come to my house. They have visited me 3 times and have changed my TV front panel twice.

However I keep having the same problem, the screes goes black suddenly. This has happened since I started calling Samsung 4 to 5 months ago (you have all this information in your records). After I have called Samsung, they have assigned a ticket # for the service, and the company in charge of the repair in this part of Florida, USA, is Lakes Electronics.

The service with them have been terrible. Many times when I have called, they don"t answer the telephone and are very rude when I complaint because the don"t answer. The first time they replaced the panel, I had to wait for at least 6 weeks to get the service done.

I…

I purchase a Samsung front loader washing machine 9 years ago. From day 1it always had troubles balancing on spin cycle. It would try for 20 minutes to rebalance load. Each time tub and machine would bounce all over the place.

Sometimes it worked and other times we would just have to take things out and hand ring them out. I looked on internet and everyone is have same problem. It just stopped draining so I went and boight an LG So nice to see it work properly.

I have a Samsung phone and love it but will never buy a Samsung washer again and tell everyone I can.

1/2 years. Love the cook top.

However after using the oven for approximately 13 months. I received an error C-31. After. calling Samsung and speaking with them for two or more hours they decided they would send out a technician. The technician replaced the motherboard. I used the self cleaning feature on the range two weeks later and the oven gave the same code.

Another technician came out replaced the motherboard again. He advised me no to use self clean as it was a known problem with over heating the motherboard. As I explained in the first part of my review . I really like the stovetop so I did not use self clean again.

I did however bake a ham on 450 degrees for 2 hours and I again I have the error code and am unable to use the oven. Samsung has refused to fix this oven now I am…

I called to get a tech out to fix my dryer, operator told me Mon & sent me the supposed name & # kf the tech. Tech never arrived, he finally calls & says another tech will call & set an appointment....I WAS TOLD HE WAS TO BE HERE TODAY, NOW HAVE TO WAIT ANOTHER WEEK??? I'LL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN!

My name is Quanisha Stith I have sent in my ear buds for tech support within my warranty as long as my Proof of purchase. The earbuds was sent on September 24, 2019. I have not received my replacement its October 16,2019.

I have spoken to customers service and case management many times within the past fes weeks i am get false statements about replacement. I will like someone to count me asap about my replacement. I have attach proof of shipping the earbuds and the day it have arrived to samsung support.

THE DYER IS ONLY A MONTH OLD

I bought a Samsung washer and dryer set 11 months ago because my 9 year old washer and dryer were unreliable. My dryer would not heat up or shut off unless unplugged. Phoned to have repaired 6 weeks ago. Repair man has been here 3 times.

( time lost at work to wait for him) and dryer now doesn't shut off at end of cycle. Woke up last night to dryer still running an hour after cycle 'ended' and smelling hot.

First time using since repaired. Phoned Samsung and told that service man will have to come back and try to solve problem again. More time off work!! He said parts are already close to $1000. More than paid for dryer and still is a piece of unreliable garbage.

Will never feel safe running this dryer again. I know one thing for sure I will never purchase another Samsung product again…

I spoke with customer service two thursdays ago and I was promised to hear back from case management. It has now been two weeks and I spoke with two reps. Tekniton came out six times and still did fix my washer.

2019 and inform me compressor out of order. Still now no action taken by customer care service. Customer care executive says your fridge is out of warranty. I submit all documents regarding warranty on compressor. So please do needful as soon as possible.

we have a house hold of Samsung products even our phone's and we are SO DISAPPOINTED every one we have had something go wrong with them less then three years . full kitchen app. washer Dryer . Dish washer We are so sad with the quality .

very , very, unhappy llllllll

In 2016 my husband and I bought a stainless steel kitchen appliance package for our newly remodeled kitchen(dishwasher, microwave, refrigerator, stove). since then we have had nothing but issues. Repair after repair. The warranty company is now saying that they can no longer repair after so many repairs.

I am beginning to think that Samsung appliances are lemons. I have 2 non-samsung appliances that I have had over 20 years with no repairs needed. We have paid too much for these appliances. The warranty company wants to give us approximately $200 for the microwave and dishwasher.

No where near what we paid for the appliances. The repair man can this week to fix the refrigerator for the third time but said that we would probably have the same problem again since there have been several…

Bought washer in February of 2018. In January of 2019 the main board on the washer died and had to be replaced. It is now July of 2019 and the same problem is happening again. I believe the washer is a piece of junk.

Negative 1 star for product review.

I ha e one of your junk 4 door french refrigerators bought it like 2 years ago as of now I have had 4 complete Ice makers installed I'm to the point of and will contact my lawyer this is not right the way you people do to us consumers I even bought and extended warranty with it through Best buy's and y'all just want to charge me to come out rest assured I am seeking leagle counseling for this.

You can email me at the email address I left if you even care but you will answer for this!

I’ve purchased Samsung refrigerator,washer ,driers,microwave and TVs always good experience today I was scheduling appointment I ask the lady to please wait so I can get serial number she kept saying just call back and I said no please my daughter is getting it she just hung up please help not fair I also loved all your products but now I feel being pushed away with my problem just trying to make appointment 9512690126 Nancy Reyes 23574 lake valley dr Moreno Valley ca 92557 or 909 9272495 thank you

I bought a brand new Samsung Top Loader Washing Machine with my Lowes Credit Card from Lowes on 8/17/2014. It was recalled in 2016, so in November 2016, we had a technician come out and "fix" the issue with the recall, put new stickers on the cycle, etc.

The washer started leaking at the beginning of June 2019 and then stopped working. It has been making a very loud noise for months when spinning and it moves really bad during the spin cycle but its level on the ground.

The issue was EXACTLY the same as what the recall was for in 2016. Samsung Customer Service told me because the washer was a RECALL, I would actually get a FULL Refund. I just had to take pictures of the washer, cut the cord of the washer, peal the sticker off of the back that shows the serial & model #'s and hold it in…

I had two appointments with your prefered appliance repair in the Salisbury Md area, both times they never showed. when I called they are telling me that i was never scheduled but i have a email confirming the appointment. WHY.

You all had no problem taking my money for the warranty, but I haven't been taken care of....

I have a problem with my refrigerator for about 8 months . This is the 3 time they came out & talked to a technican at Samsung explained the problem & was told unfixable . PICTUERS WERE SENT TO YOUR TECHINICAN BY KIRCH APPLIANCE WHO CAME TO FIX THE FRIDGE . THIS IS UNACCEPTABLE .

I KNOW MY FRIDGE IS OUT OF WARRANTY BUT IT IS ONLY 5 YEARS OLD . SO I AM STUCK WITH OUT A FRIGE . I WOULD LIKE A CASE MANAGER TO LOOK AT THIS PROBLEM . I HAVE BEEN ON THE PHONE FOR AN HOUR AND NO REPLY .

CAN YOU PLEASE REPLY I WOULD APPRECIATE IT . PAM HARDY

MY complaint is not about a part but about onr of your distributers,J an J international inc. It is a terrible company and should not be representing you. Thank you

Samsung customer service is a joke all you get is bullcrap lies....I have been waiting for 4 months for them to repair or replace or finally refund my money. Their local repair companies are a joke. I have over 60 thousand dollars worth of their appliances tvs and telephones and they treat me like a I am a lowlife piece of crap....NEVER NEVER NEVER will I buy Samsung anything.

RT28K308359 was purchased from Sargam Electronics on 14/08/2016. My complaint is that it is less than 03 years and the refrigerator is having technical problems, like no cooling , gas leakage. etc. IT is therefore, requested that as this model is not functional and having technical problems, the refrigerator must be replaced immediately.

Dear sir or Madam,

We purchase a Washer and Dryer from the company in 2015. We have had more problems with this product. The dry was not drying properly, Now our dryer has completely stop working. We have had a recall on both the washer and dryer. I feel when you pay $1200 for a product you want it to work properly. Due to this washer and dryer not working right. We are going back to the Landry Matt again. It is providing inconvenience to us. We are driving several miles to the Laundry Mat. My husband and I are very angry and we want a new washer and dry. My name is Linda G. Williams and my husband name is Phillip Williams. We hope to hear from you soon,

Respectfully, Linda G. Williams

We purchased new Samsung appliances 4 years ago. We have problems with microwave, dishwasher,washer, and refrigerator. These are poor quality appliances. I can't believe we had to replace the dishwasher and washer within 4 years. The refrigerator will not cool down.

what a piece of trash.

ALL YOUR PRODUCTS ARE BREAKING DOWN BY THE THOUSANDS. I ALSO SEE YOU SPEND A LOT OF TIME AND MONEY IN COURT WITH CLASS ACTION SUITS. A FRIDGE AND A GAS RANGE. THEN I SAW ALL THE COMPLAINTS ON LINE AND SAID TO MYSELF, IF THIS EVER HAPPENS TO ME, I WOULD NOT WAIT ONE MINUTE TO START A LAW SUIT.

JUST REMEMBER SEARS, HOW THEY HURT SO MANY PEOPLE WITH THEIR PRODUCTS,,AND WHERE THEY ARE TODAY.

Water at the bottom of the refirigator

ice maker quit working within a month. They sent a part to local repair guy how then installed and it didn't fix the problem. I have called Samsung service no less than 15 times spending at least 8-10 hours on the phone with different people.

Got approved for a replacement fridge which then they could never find a suitable replacement so then got approved for a refund and sent documents to follow to receive my refund. Getting this done was 7-9 month process. which I did along with signing a disclosure statement.

this process took another 4-5 months. Did it all jumped through ever hoop and now I have a huge flipping paper weight and no money. lets start a class action suit there is literally thousands of us

Good Afternoon,

I am filing a complaint regarding our Fridge we purchased in 2012. This model # is RF266AEPN SERAIL #JJ074GBBB01045A. We had had nothing but problems with this fridge from water leaking, to a loud noise, light s burning out, the door not working correctly. When you spend $2000.00 on a fridge I would expect it to last. We have a large family and these purchases are a large expense to a family with 4kids. I am very disappointed in this product. and would not recommend it to anyone. I work in the insurance field and talked to our subrogation area and was advised this should not be happening, sounds like a faulty product. I am requesting for a supervisor to call me, I would like a refund on this fridge and the one I have fixed. Please call me at 920-471-3534 or I will need to…

I bought Samsung washer Dec 2. Never worked correctly. In February it would not start. Technician said it needs a new motor. He also said machine will keep breaking down; this model is junk he said. I called Samsung several times.

I was told machine has to be fixed until it is unfixable. I said I don't want it fixed. Give me my money back or replace machine. They did not satisfy my demand. A technician came March 6 to replace motor.

But the machine still did not start. Technician said the electronic panel has to be replaced. I called Samsung and told them I don't want the machine. Nothing they can do, I was told. 1 billion in profits in one quarter last year and won't take back one washing machine.

I have not done laundry at home in two months. IU want my money back or a better Samsung…

I bought a Samsung convection microwave in 2013. It started giving an e32 just after 2 years. I repaired it with the genuine samsung part de9600837a and it worked but nearly every year I got the e32 error and had to replace the part.

The part needs replaced again but samsung in their wisdom discontinue making the parts after 5 years. This is not the only instance of this problem with this model CP1395EST. Others have experienced the same. So its a manufacturing fault.

Samsung are not interested in my problem..

A replace fridge was delivered 2/9/2019. Refrigerator was installed when we noticed dents in the door. Contacted customer service samward day and several day and three other days. Customer service stated that nothing would be done because i should have refused delivery.

Dents were unnoticed until I walked from another angle/different room. A tech should be dispatched to replace this door.

FROM: Susan Waitt CELL NO.: 646-295-8682 PROVIDER: Boost Mobile TODAY'S DATE: Feb. 27, 2019 ======================

> Samsung E&R Ticket No.: 4149438111 > Samsung tech support rep Shalisse: left her notes under general ticket no. (for general info dated Feb. 26, 2019): 1139246457

================ Recent Summary: Upon receiving a supposedly repaired device from Samsung (on Monday, Feb. 25, 2019), following a quoted $593 repair of the exchanged device, still even THIS device replacement did NOT function properly. I was horrified. I spent most of yesterday afternoon on the phone (multiple phone calls) with Samsung in an effort to get to the bottom of the issues.

The device which was repaired and then returned, would NOT charge properly, sometimes not at all, and it still overheated severely…

LCD refrigerator--4 home visits to get the LCD screen working. Tech and on line tech support appear to have a very limited knowledge of how to set up or repair the product.

Tech/on line tech support unable to delete an old refrigerator from my profile and did not appear to care that they could not do so

Have 4 other Samsung products--none of which will connect to SMART THINGS and tech line unable to help.

Extremely disappointing--either the product or the support is below par.

I had a Samsung microwave for 9 years which stopped working, after I had it unplugged for 1 month when I was out of town. I called service, they. wanted to know the model nr. (SMH8165W) They send out a technician.

He pushed the buttons, looked at his computer and told me there are no parts for the model anymore. Charge appr $80 and with in 5 min he was gone. They should never have send a technician if there are no parts available.

They asked for the model nr on the phone. What kind of service is this? I would like you to mail me back the charges. Very unhappy about this service 35 Dorcot ave, Scarborough, On, M1P 3K3.