Samsung Appliances

FROM: Susan Waitt CELL NO.: 646-295-8682 PROVIDER: Boost Mobile TODAY'S DATE: Feb. 27, 2019 ======================

> Samsung E&R Ticket No.: 4149438111 > Samsung tech support rep Shalisse: left her notes under general ticket no. (for general info dated Feb. 26, 2019): 1139246457

================ Recent Summary: Upon receiving a supposedly repaired device from Samsung (on Monday, Feb. 25, 2019), following a quoted $593 repair of the exchanged device, still even THIS device replacement did NOT function properly. I was horrified. I spent most of yesterday afternoon on the phone (multiple phone calls) with Samsung in an effort to get to the bottom of the issues.

The device which was repaired and then returned, would NOT charge properly, sometimes not at all, and it still overheated severely…

LCD refrigerator--4 home visits to get the LCD screen working. Tech and on line tech support appear to have a very limited knowledge of how to set up or repair the product.

Tech/on line tech support unable to delete an old refrigerator from my profile and did not appear to care that they could not do so

Have 4 other Samsung products--none of which will connect to SMART THINGS and tech line unable to help.

Extremely disappointing--either the product or the support is below par.

I had a Samsung microwave for 9 years which stopped working, after I had it unplugged for 1 month when I was out of town. I called service, they. wanted to know the model nr. (SMH8165W) They send out a technician.

He pushed the buttons, looked at his computer and told me there are no parts for the model anymore. Charge appr $80 and with in 5 min he was gone. They should never have send a technician if there are no parts available.

They asked for the model nr on the phone. What kind of service is this? I would like you to mail me back the charges. Very unhappy about this service 35 Dorcot ave, Scarborough, On, M1P 3K3.

We purchased a Samsung suite of kitchen appliances from Home Depot. The Dishwasher model DW80K5050US is less than a year old and it won’t turn on now. I noticed there are numerous complaints of the same problem for over a year. I called Samsung to resolve the issue and was advised they don’t have any service centers in my areas that I would need to wait up two days for someone to call me back.

I shared we had a problem with Samsung Microwave five months prior, a repair ticket was issued and we received our 48 hour call back advising us we could send the Microwave to back to Samsung for repair because they’re is not a local service center in the area. Since it was recently purchased we uninstalled the microwave and returned at the store.

We care for special needs children & need to have…

when you want to make a repair it would be easier if they made the refrigerator that can be taken apart, the flex door does not come apart, unless you rip the white plastic right out, I needed to replace the wiring harness inside the door along with the control temperature brd, it would always stay on wine/42 degrees, the control brd is easy to replace but the wiring harness a joke.

I decided to cut the ends off the harness and solder the new end back on. Now it works great. Why do you sell the harness when it takes a smart technician to install, or not sell it without an explanation on how to install. 00

I purchased a Samsung dishwasher from Lowe's in Kingsport TN Store #2773 on December 26, 2018. The dishwasher was in stock and the receipt showed it could be picked up on December 29, 2018. I paid to have it installed and the store said the installer would give me a call to set up a date for the installation.

) The dishwasher was defective and would not pump the water out. The installer immediately called Lowe's and they told him they had three in stock and would hold one for him. He explained Lowe's policy kept him from removing the defective product.

He said the store had a lot of paperwork to be done before he could bring back a new one. He called and set a date of January 17 to install the new one (one week later). The store called on January 17 to say the installer came to pick up…

I purchased a package including a cooktop range with the option of choosing between a cast iron griddle and a aluminum. We chose the cast iron griddle but they sent us the aluminum, we called and told them it was the wrong one and they re sent us another griddle but it was the same not the cast iron.

We called back on 12-11 and they apologized and gave us the ticket number 4149021458 and stated that this was the correct cast iron griddle and that it would take 5 to 10 business days. When time passed and we did not receive it we made another phone call and was told that they had to special order it since it was not in stock?

Ok so we were told another story and then on Jan 2 made a call to see if it was in and then was told that they did not make the cast iron griddle for the cookrange…

Went to Lowes on July 19, 2018 to buy a refrigerator. Saw that the Samsung was one of the best to buy so we purchased it with an extended warranty. We had read the reviews about this frig and saw that the ice maker was faulty but being stupid we purchased anyway.

Now here it is 5 months later we are in the same circumstances as were on the reviews. Called Lowes and they send me an e-mail (twice) that Samsung would schedule an appointment to repair the ice maker. NO CALLS OR NO SHOW.

Calls to Lowes or Samsung give no results so anyone reading this don't buy any Samsung product since they don't offer service. As we all know that service is just important as the product purchased. I know that I will never buy any Samsung product for this reason.

In fact over Christmas I bought 2 new TV's…

am a disabled veteran and purchased a home with a Samsung refrigerator in it. I called to find out information as well as obtain a manual. According to the model number this was not a cheap refrigerator. I experienced the rudest customer service agent that I have ever had the miss fortune of dealing with.

I was not given a choice in this refrigerator because if I had, I would not be purchasing a Samsung appliances just based on the customer service or lack there of that I received when I called. Funny thing is, I called GE on the two appliancess that I have and they were helpful and courteous.

Which is something your representative was lacking in abundance! To date, I still do not have any assistance with my appliance and I see online that you are not top of your game in customer service…

Zero. In November I bought a new french door samsung refrigerator from Lowes in Daphne, Alabama. It leaked on the floor so we scheduled a repair service thru samsung, Ticket 4149087314. It is at a vacation condo. The tech from Cone Appliance Repair said the leak was from a frosting condenser coil, most likely from too much freon.

He declined to fix it as he said samsung had to do it. Odd to me since his shirt and jacket both had the samsung logo. We called Lowes who kicked us over to samsung for a samsung tech. I called and we re scheduled.

When I recieved the ticket samsung had again scheduled thru Cone. I called samsung again to let them know. After the mea culpa, samsung said they would schedule thru DISH. I came home to await their call to schedule service.

They did call and advised…

Have NOT received my promotional gift card that I was supposed to receive in August. Trying to get help for 4 months. Nobody seems to care or want to help. 4 months I have been told to be patient. I am considering filing a police report or looking for legal help if someone does not do something.

At my wits end with Samsung. Ted Clifton 303-921-9680

I purchased a Samsung washer and dryer from Sears. My washer is barely 2 years old and was sold with defects. Samsung recall these units back but I wasn't at home to follow through with warranties and recalls due to working out of state most of the time.

The washer Model # WA50K8600AV/A2; Serial # 0DZ25DDH700576Z. This machine continues to malfunction. It get stuck on rise cycle and will not go to spin cycle. 00 water bill because of this washer. 4 repair people have tried repeatedly to fix this machine and it still gets stuck on rise.

00 or a new machine. I will also be filing with the Texas Attorney General due to Samsung and Sears knowingly sold this defective products to me.

Lousy service.

Please review the interaction through phone number 317-846- 6239. I also emailed the survey I was asked to fill out. Today, November 28, I was called by someone from Samsung. The time was 12:14. I was not home to receive the call.

There was no message left. I have tried to return the call, but no one can trace the origin of the call. Supposedly all calls are monitored. I am very unhappy.

Hi we just had our Samsung refrigerator freezer repaired and replaced the part with same issue as everyone else is complaining about. The problem is the part is backordered because so many people are having the same issue also the replacement part is as faulty as the one in the refrigerator and will not last.

One more note do not buy an LG these are both manufactured in the same Korea factory using the same faulty parts. We purchased a sears home service plan it cost us a lot of money a month (Lowes referred them to us when we first started to have these issues) cracking plastic inside fan ice maker freezer and

refrigerators now sears is going out of business, no more selling appliances to purchase from them. Samsung needs to be held accountable and fix this once and for all this is the…

My less than 2 years old Samsung fridge stopped working and Sansung sertifaed repear service I pick up from Samsing website diagnosed my fridge as unrepearable. Samsung didn't care and said the we are out of waranty.

Purchased a Samsung french door refrigerator ($2,300) in late 2016. From the beginning the ice maker would become encased in ice and stop working. Had to chip away at the ice for it to start working again. This process was necessary every 6-8 weeks.

Apparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty. Now the ice maker and stopped working altogether. Very poorly engineered for a very expensive product to have customer service denied. Model RF23HCEDBWW

BOUGHT BRAND NEW DRYER- KEEPS STOPPING- NOW WONT START- SAMSUNG SENT REPAIR MAN X2 WHICH THEY HAVE NOT FIXED THE PROBLEM- STILL DONT WORK- THEN THEY WERE SUPPOSE TO COME OUT AGAIN FOR THE 3RD TIME ON MONDAY. NO ONE SHOWED.

WE CALLED TUESDAY AND THEY SAID THAT THEY WERE THERE AND FIXED EVERYTHING- THEY NEVER SHOWED!!!!! THEY LIED ! THEN THEY SAID THEY WOULD CALL US BACK AND SEND SOME ONE OUT- IT IS NOW THURSDAY- NO CALL, NO REPAIR MAN- RIDICULIOUS!!!

I WILL NEVER BUY SAMSUNG ANYTHING AND I WILL SPREAD THE WORD THAT THEY DONT FIX THERE APPLIANCES! EITHER THEY REPLACE MY DRYER OR WE WILL GO TO COURT!!!!! THE DRYER IS 5 WEEKS OLD- THIS STARTED AT WEEK 1- HAVE USED DRYER 5 TIMES!

GUESS I WILL ALSO REPORT TO TV STATIONS IF THEY DONT GET BACK TO ME SOON!

Model RGF298HDRS freezer on the bottom french door have complained to Samsung customer service and they were the worst I have ever tried to talk with. I cannot believe all the on line complaints we have had to buy a service package with Sears just to cover it now in less than a year they are back again we are having the same issue at least 5 times now where the freezer and

refrigerator leaks no ice making the part needed to be ordered and we have to wait 3 weeks for them to come back and repair it once again when they ran a diagnosis said it is electronics this time who knows. I am so sick and tired of this failing and never working as it should.

Purchased it at Lowes and I do not want to buy from them after this item we have been Lowes customers for a long time. We have had 2 types of…

Your customer service individual i spoke with this morning is terrible. First of. I"m in the United States. I expect when I call to speak with someone that speaks fluent English. When I would ask a question he would always reply with: Im so glad you answered that question.

I couldn't understand half of what he was saying. All he could do over and over again was try to put the blame on me or my wife by suggesting we didn't know how to use or it was installed wrong.

I had already explained to him that it was installed by professionals, the hoses were hooked up correctly and we were using the correct detergent. He kept going over and over that. Not once did he ever entertain the possibility that something was wrong with the machine.

It was always my fault. basically he was saying your a…

I purchased a microwave on May 23, 2018. Since the installation on May 31st 2018, we have had several occasions where it has kicked out with sparks while not even being in use. This is a dangerous fire hazard in our home.

We've had two appointments scheduled for repair. Both have been cancelled last minute with no reason given, with one contractor having been paid but no service delivered. C. Penney, with a very efficient, knowledgeable customer service representative (each lasting at least 90 minutes to two hours); we spoke to Samsung, two separate repair contractors & the manager of the store.

We still returned to a fire hazard in our home. At this point, I don't want it repaired. I want a refund. Samsung does not stand behind their products & are not…

I was promised a refund on my refrigarator last oct wh en it was not even 3 years old the part that had a five year warrenty broke and would cost thousands to fix . They said cut off cord send picture and my checking acct number and I would get a refund.

I have everything samsung in my house. A loyal client where is my refund? I demand or getting a lawyer....

Bought my Samsung clothes dryer and laye 2015 only used it two years now had a repair man out three times to fix it already. Never had this problem with any of my other dryers I've owned will not recommend this product to anybody good thing I took out a home warranty on it already spent too much money getting it fixed it's a shame.

Hi

I have purchased Samsung Fridge Model SRL455DLS Bottom mount fridge in Jan 2018. I have facing problem with the temperature since the purchase. Initially I tried to change temperature at various levels, going to minimum, however, my food was sill getting spoiled. I was / am still unable to keep things in fridge for more than couple of days.The milk and yoghurt goes bad very quickly. I lodged a complaint with Samsung Australia in the following order : 28/04/18 called Samsung – Booked technician. 01/05/18 – Technician visits and replaces a unit in the back of the fridge (it’s a NEW Fridge by the way) The food still goes bad and no improvement in the performance. 15/05/18 - Called Samsung again and got another booking.. Technician came and checked – no difference.

14/06/2018 Called again…

We purchased a Samsung Washer in 8/16. Soon after it had a recall which we had fixed. We continued to have problems going off balance and finally stopped spinning in 6/18. I called Samsung and was told I could get a refund.

No other information about keeping the machine was given to me. If I provided my receipt, they would refund that amount. We called Lowes credit card and they sent the receipt in about 2 weeks, which we faxed to Samsung.

In the meantime, we went to Lowes and bought a new washer. After many calls we were told that they need the old machine to give us a refund.

Finally, they said in an email that we asked for a store replacement. The problem is that Lowes would not be embursed for the machine because they didn't have the old one. The other thing is that we never requested…

Samsung refrigerator Model RF28HDEDTSR/AA APR 2014

July 3, 2016, we purchased 4 kitchen appliances with warranties from HH Gregg in Ft. Myers, FL. The most expensive appliance was a Dual Door Samsung Electric Range (N59J7850). Over the last several months, the letters and numbers on the range top front rubbed off making it very difficult to discern which stovetop temperature you are using for your burners.

We have discovered that using dish soap water or rubbing you finger over the letters and numbers rub them off the stainless steel area around the dials. Over time all of the numbers and letters will completely disappear unless we stop wiping splatters or dirt off the control panel.

So we reached out to HHGregg and Samsung regarding the issue and both companies said this was cosmetic damage and not covered by any warranty that came with…

The refrigerator tray under the water and ice dispenser is oxidized. I contacted your company a few years back about the problem. It was discolored 6 months after purchasing the refrigerator. They told me that I would have to order a part. It has become more frustrating to me. I own several Samsung products and have been very happy. Your customer service was not very helpful.

Thank you for any help that you can provide.

trying to get my money refunded takes forever countless calls that go to the dominic republic had to put out my money again for a whirlpool that woks giving me the run around no supervisors will get on the phone was told don't remove fridge till refund comes cut cord accomidation bla bla bla check will take 4 to 10 days then it was 17 days bewarej

I never had any problems with Samsung product until now. I have the phone, the security locks for my house and the tablet. I brought Samsung flex washer and drier March 19, 2018. Home Depot finally delivered it on March 29, 2018.

I was so happy to try my new washer and drier. I started to wash the clothes and ILC code light on the machine during the spin cycle. The tech came out to service my wash machine and he told me please don't use a lot of laundry soap.

So I followed his instruction and the code pop up again. Now I'm upset because now I can't wash my clothes after spending over $1,000 for this machine that is not working. I have Samsung customer service telling me, they will not refund my money because they want to take it apart and try to fix it.

Home Depot telling me they not…

In June of 2016 I purchased a microwave convection oven, It had problems from the very beginning. I called several times and followed all instructions. In Aug 2017 it stopped working altogether.

Finally in OCT 2017 I was given an accommodation and the oven spent THREE MONTHS in the shop. It came back to me after the shop told samsung it was unfixable, twice. They claimed it was now fixed. It is not. IT IS NOT WORKING.

After many weeks on the phone and no promised call-backs, yet another accommodation provided I get the thing to the shop. I am 69, cannot carry it out the door and find a car to put it in. This oven is a lemon, you need to replace it.

And no buyback, don't bother. I never received the check for the buyback of my bluray and I have been waiting since August 2017. My next…

My kids purchased a Samsung electric range for me for Christmas but they got it on a discount at Lowe's because somebody had brought it back it is not under warranty I dropped a spoon just a simple cooking spoon and Saturday the top of it around one of the burners just a simple cooking phone I dropped it on the stove but we couldn't get the warranty because somebody had already returned it and

we got it on sale so now what do I do I ain't got the money to order a stove top so what do I do now I love Samsung products I'm talking on the Samsung phone but I just couldn't believe that it broke that easy Samsung products are built better than that

We ordered our Samsung Appliances from Lowes for our New home that we are building on July 1, 2017. We still have NOT received our appliances. We've needed these appliances for over a month and this is holding us up on finishing our home to close and for the Electrician to finish his job.

We have called Samsung EVERYDAY for the past month with an update and we always get a different shipping date. The latest was Nov 29 shipped to Lowes. Called today 11/30 and of course the date has changes again to Dec.

This is now causing us money out of our pockets because we cant move in when we need to. We now how to be out of our current home as of today 11/30 and can't move into our new home because we have no appliances.

This is ridiculous that we have ordered and paid for appliances over 5…

less then two month old washer wont spin out, called it in in 10/16/17. Many calls and frustration and pulled my back out trying to move washer full of water because they told me that the serial number was in the back and they had to have it!!!

Long story short had a service appointment today 10/24/17, 8 days later and they called to cancel till 10/31/17!!!! Wrong, wrong ,wrong

bought new gas range, burner will not lite. can't get any help from the store we bought it from!!!!!! over a month ago!!!!!!!!!!!!!!!!!!

We bought, stove, micro, dishwasher and fridge approx 4 yrs ago from Home Depot, Lexington, KY. my complaint is minor. May I suggest that when you apply your name to an appliance (like my stove) that you use a better adhesive or another way. While cleaning the top portion and stainless steel, letters came off. It looks like it's much older than it is now! I can not replace letters, some are bent.

Charlene DeRossett

Nightmare customer Service. Absolutely horrible people. Both fridge and microwave had problems within 2 months of purchase. They had us cut the electric cord to get the refund then stopped communication with no refund after we cut it. Sick people.

We purchased and remodeled our 5th home in Florida. First time using Samsung and purchased front loading washer and steam dryer, slide in range and convection oven, top of the line dishwasher, counter top microwave, and Showcase french door refrigerator.

Less than 3 years and all are garbage.

The dishwasher leaked the first time it was turned on. The seal was bad and after insisting they replaced the dishwasher. The dryer sounds like it is going to explode when using the refresh- de-wrinkle cycles The washer now will not unlock when the wash cycle is finished unless we turn it off and back on The microwave started smoking and quit working just this morning Now- holding our breath to see when the fridge quits

WILL NEVER EVER BUY ANY SAMSUNG PRODUCT AGAIN AND WILL TELL EVERYONE WE KNOW…

I paid $600 plus dollars for a HD 4k TV. The picture dark and and not HD I spent more than 40 min. on the phone with a tech. and got nowhere. I need a tech to come to my house.

Bought a Samsung microwave (model ME18H704SFS/AA) 11/1/15. In Summer of 2016 the unit failed twice... totally shut down, but came back by itself after about an hour. The third time this happened I contacted Customer Support. It took numerous calls before C. S. agreed to have a technician look at the m/c. It took 2 weeks to get him here, evaluate the problem, order the parts and then make a major repair. Several days later the m/c died a fourth time. After four failures and one repair, we asked that Samsung honor their warranty, and replace the microwave.

They have sent several e-mails expressing sympathy for my plight, but no offers of correcting the problem other than another repair. We relied on the Samsung reputation for a serviceable microwave, but all we have since last October is a…

Our microwave oven, FQ215G001, a very expensive product, created a flame from one of the ceramic tray guides when I turned it on on Monday, 21st August. I contacted Support by Raj in the Philippines, and reported it, and he promised I would be called back within the hour with what they intended to do, and I then Jay in Customer relations said that he would get the problem investigated. Several calls later I spoke to Clarissa, and she sent an email to the support people.

As a result the engineer came on 25th August, and agreed that there is a problem and that the repair needed some parts and informed yourselves, and advised us not to use it. We supplied proof of purchase to you. An appointment was made for the parts to be fitted on 17th September, but I later heard that one of the parts…

I started contacting Samsung a year ago. I finally got a call back about 6 months ago, then from that point on I got the runaround. No answers no help' I purchased a Samsung Washer from Lowes in Tampa Fla. It started rusting about a year ago. The complete top of washer rusted, the body is rusted. I am speaking of the actual white body! When I finally did get a response after numerous calls and emails, and was promised they would take care of me. I sent photos of all the rust on 3 or four different occasions. I spoke with a woman by the name of Omega J. She assured me after she had looked at the photos that Samsung would either give me a new washer or a refund.

She sent an Electronic Company Specialist Inc out to look at unit. When he removed the top of washer he saw that the unit was…

Very dissatisfied with my Samsung clothing washing machine. I had flooding due to the washing machine a week ago. I called and after giving the Model and Serial number, I was told that it is an 'Affected Unit'. Since then, nobody called me with any feedback.

Please let me know the procedures you have in place regarding this issue.

We bought a new Samsung side by side refrigerator/ freezer. I've maker in door. We have had problems from the beginning. After several calls telling me to do different thing to it that didn't help. The debt repair people and the finale put in a new part. It made ice but never enough to fill the container. At best 25 or so I've cubes.

We put up with it.then I finally called 08-01-2016 they again had me do different things to try and to call back if there was a problem. 08-11-2016 called again then same thing was said to me.

This time the man said it easy under warranty. The could send some one but I would have to pay for it.it never worked right in the first place. We paid a lot of money(for us).we bought it in 08/2015. I am tired of paying a high price for something and it didn't work…

I bought one of your dishwashers to match the 4 door refrigerator I bought last year. What a mistake. When you open it it smells like a garbage pit. The bottom pull out basket hits the nozzle causing several dishes to break.

It does not dry dishes and does not sanitize the dishes. It is the biggest piece of scrap that I have ever bought. I called the Samsung customer service number and they did nothing.

I was without a refrigerator for the month of July the process and customer service was terrible. At first Samsung tried to repair and it did not work. Their was never any urgency from Samsung to get the issue resolved. A month later they agree to provide a new refrigerator. During this process I have acquired 4 different ticket numbers which is basically useless because each time I follow up your company never seems to know what is going on. Every time I am told that I will be contacted with a resolution I am not. I have to be the one to follow up diligently in order to get your company to do what it is supposed to.

I have missed tome off work, loss money due to having to eat out , loss groceries due to the defective refrigerator sold to me and the inadequacy of your customer service…

Paid $2K for a refrigerator; less than 6 months later it doesn't work. Impossible to get anyone on the line (where you have to call) to get the thing fixed. I waited 26 on hold at 800 Samsung to get an answer from someone.

I waited over a week to get my refrigerator repaired (I am still waiting for them to show up before 4 pm). They told me they will not reimburse alcohol that was in the refrigerator. I asked why (I had a bottle of expensive wine) they said "we just don't.

I was telling someone in my exercise class that I had to take a vacation day to wait for my new refrigerator to be fixed; they said -- Oh you must have purchased a Samsung! Nice reputation.

Andrew Lugo from NJ has failed to ensure that the refunds that were sent to me at an old and wrong address were re-issued in a timely manner. The refund checks were for a Samsung washer that we purchased from Conn's that exploded and damaged the dryer and the laundry room. It took over 1 year for Samsung to not only finally respond to our complaint, but then to come and pick up the damaged washer and dryer. And when they did pick it up the driver flooded our laundry room and hallway causing more damage.

Then Andrew informed me that the insurance would cover all the damage and the remaining amount of my claim, but when the insurance guy finally contacted me he told me they wouldn't cover everything else listed in my claim. About a month ago was the last time Andrew spoke to me and he…

I purchased a Samsung Range in November of 2015...It is a 5 burner range and when I reported a problem with the self-clean cycle, Samsung informed me that if nothing is wrong with it I would have to pay for the service call. I don't think that is fair to me to pay that. Well guess what, I will never ever buy a Samsung appliance again.

I purchased a Samsung refrigerator from the Best Buy store in Owings Mills Md. It was the floor model, so it did not have to come out of the warehouse. They said they deliver it on Monday (today) from 2-4, . This morning they called and said it wasn't at the warehouse which is a lie. My wife asked to speak to a manager who got on the phone and said they could not deliver it because they were painting the warehouse! Which is it the warehouse is being painted or the refrigerator is not at the warehouse?

Now their compensation for the "so called" inconvenience is a $100 gift certificate. I'd rather have the refrigerator today instead. My wife had taken the food out of the old refrigerator in preparation for the new one and now the food is going bad because Best Buy lied about when the…