Samsung

i had a curved 27 in moniter,the screen formed black lines in the inner screen.i called them and they send it in for repair.thats when the bad started.it has been over 3 months and alot of calls ,they keep on putting on hold and telling me lies.i just want what i paid for fixed or not.down rite scumbags

I have a new home in Thailand and purchased 6 Samsung airconditioners.

Firstly they were not cooling properly, service people had to fix the airconditioners as there were leaks, then they said I need to know how to use the remote properly so that I use the correct settings. The manual is only in Thai language.

I have called customer service in Thailand and they said the manual is not available in English for the model I have. I really need a manual in English as I do not speak or read Thai. Every company I know has manuals in multiple languages and always in English.

The model number is AR**NYFXAWKX; I have 4 different sizes where ** = 10, 13, 18 and 24. I have attached a photo of the front page of the manual. I have 6 of these manuals all in Thai. com.

You fuckin assholes !!!! it took me 2 FUCKIN DAYS to correct the bullshit you put out. Your fuckin ERROGANCE is insulting to your customers........ get your shit together or you will be on the verge of destroying your company !!!!!

Three years after purchasing a Samsung UN65J850D curve SUHD 4K TV the screen began to show issues with light bleaching on the sides and now I have dark botches in several areas of the screen which makes watching sports a nightmare. Contacted Samsung customer service and all they could do was refer me to a service center which basically to told me the repairs would cost almost as much as a new tv.

The local rep in Naples, Florida which sold the TV to installer did not even call back. Call the 800 number was his suggestion. One would think that a unit priced at close to $4,000 would last more than three years, I have been a customer of Samsung for over 15 years and currently have four other Samsung tv in my home but

with this experience a move to LG is the next step. Thanks, Rafael

I have been dealing with a dishwasher issue for almost 4 months. Just outside of warranty, Samsung agreed to fix it. Techs came out 4 times over more than a month and could not fix so they recommended an exchange, Samsung approved.

2 weeks later exchange was cancelled then restarted, then another 2 weeks and cancelled again. More than 20 calls by me with long hold times and getting disconnected, reps promising to call me back and not doing so, was then told Samsung doesn’t exchange dishwashers after 3 months.

So I was offered a refund of either original cost of the dishwasher or value of dishwasher which is what I chose and no one got back to me. Now tried calling to make complaint and I can’t even do that: This has been the worst customer experience of my entire life, appalling!

Read…

I was scammed into paying $350 MORE for the S10e after my perfect conditioned LG V30 was rejected for 2 FAKE reasons. They said it was not reset, but that is impossible. I am tech savvy and did reset it.

Secondly, they said it was blacklisted, but that is impossible because my service provider affirmed it was OK, and I recently checked and it is still listed as "clean".

Also, because I accused Samsung of attempted scam, they no longer forward my chats, even after promises to do so. Avoid like the plaque trading in a phone

Case #5123052969 I purchase a pair of Samsung Iconx (2018 Edition from Amazon with extended protection. the ear buds started not staying paired with my Bluetooth devices. Made a call to customer service and the Tec support sent me a return label to send the product back.

I did the on 3 MARCH 2019. I also had a copy of the purchase order in the return box. spoke with some one at Tech service and was told these are no longer in the warehouse and I would be receiving a refund, that was in March14, 2019.

I received a check from Samsung on 16 May after 6 calls to Samsung. The check was not the correct amount in which I paid for the product. again I called the support line and talked with a rep and the asked me my name and I told the Anthony Aldridge, they asked me a bout another individual or…

Where is the NO star ?? Absolutely the WORST Customer service that I have ever encountered. My elderly parents purchased a $3k plus refrigerator that has been NOTHING but a problem from Day 1. Service came out on 6/7/19 and determined it could not be repaired.

For almost 2 weeks my parents have been without a refrigerator, jumping thru Samsung hoops to get a refund. They have been told they CANNOT move the defective refrigerator until they get the refund check - WHAT???? I just learned of this situation this morning.

My mother is on insulin that must be refrigerated. I am BEYOND livid and appalled at the way that this has been handled. I have my bags packed and traveling to their home to try and get this matter settled for them.

The way they have been treated is a disgrace. I can…

i have given complain regarding problem in my micro oven 5 days back .but still i have got no response from company side .i have call to costumer care 5 times but they have also not given satisfactory answer to my query

To set date and time...option is greyed out

I sent my watch into Samsung to be repaired on 2 occasions.

First time they needed to replace parts and update software for a watch that was brand new. I received the watch back to find the same issue still happening. I sent the watch back in and just received an email that they are sending my watch back to me unrepaired.

So I am going to receive a broken watch back. Does this make sense. I want to escalate this issue. In addition I bought a new watch for my husband back in Dec 2018 and right out of the box the watch did not work.

Thank GOD Best Buy exchanged the watch Jan 2019 for a brand new one. It works but 5 months later the band broke. My husband barely wears the watch to begin with and the dozen of times he wears it the band breaks.

I called about this as well and to date I…

I have sent my phone in twice and it still having the same issue they are blaming it on my network and it notbnd now I have to send it again I for them.to look at it or they want me to pay for it . I when I found nthe right person I was put on hold for 3 hours until.i was told that they were closed

We purchased this refrigerator approx. 2 years ago.

The ice maker quit working 4 months ago. it would cost around $800.00 to repair.

3 days ago it quit cooling!! I called Samsung for support and they were not able to help me. It is 107 degrees here where I live. I was able to get a service technician (the one and only who could come immediately) He did his diagnostics and discovered that a board was out. Again now the ice maker doesn't work nor does this two year old $2500,00 refrigerator cool!! Imagine my frustration! A board was ordered and arrived today ( so far now,3 days) my family has not had a working $2500.00 refrigerator! The new board was put in and still no cooling!!! It was also determined a second problem, that the Freon was to low to cool. Again,have I said this is only a 2…

If I could give a zero I would. Washer has been broken 3 weeks now. I've gotten the run around. 10 week old, toddler, and we own a gym. Lots of laundry! Customer service has seemed promised me a solution by today.

Now they're saying it'll be ANOTHER 7-10 business days. Today's Friday and of course they can't get started until Monday. My washer is 4 months old! I feel no real effort has been made to make this right. I just keep getting sent to different departments that have yet another step that needs to be taken.

I have ordered two S10+ on 14th and 24th March 2019. After ordering it showed that order will be delivered on 15th April due to stock shortage. I was not able to receive the devices because by that I have went outside Australia for two weeks.

During that time the devices were sent back to Samsung. After I came back on 28th April, it has been a real struggle to request Samsung online customer care team to redeliver the device and its already middle of June and still I did not receive the device.

I have inquired about the delivery multiple time and each they say they have emailed the back hand team to process the delivery. On my last call when asked for a definite answer and I was willing to hold on to the line until I get an answer the person serving me just hung up the phone.

This is…

I purchased a full kitchen unit stove refrigerator dish washer microwave. my problem was the DW came without screws to mount to cabinet. the first call was in april the second call was in may screws were promised on the may call did not receive them.

called again june 12th they are suppose to be on their way. the tenor of the last call in june was as if the problem was on me. the agent said something about an exception being made as if Samsung was doing me a favor I have a problem with that since Samsung caused the problem by not sending the screws in the first place.

I HAVE HAD NOTHING BUT PROBLEMS WITH THE ICE MAKER ITS SLOW THEN FREEZES UP CANT PRDUCE THE AMOUNT OF ICE NEEDED . IM 63 YEARS OLD I CANT AFFORD TO BUY NEW APPLIANCES . THIS SHOULD NOT HAVE ANY PROBLEMS I AM NOT HAPPY AT ALL WITH THIS PRODUCT I THINK YOU SHOULD COME GET IT AND TRADE ME FOR A REG. SIZE FRIDGE

Asked for help with new washer and dryer. Agent told me to get SN for both from under the covers. Was away 6 minutes and got thrown in a standby queue, they never responded after I tried for an additional 20 minutes.

Samsung French Door refrigerator, Model RF260BEAESR/AA. Freezer door handle broke off on the right side due to flimsy plastic part. See attached pictures. Part # is DA67-03331. No parts company carried the part. Researched this part and found out (confirmed by chat talk with Samsung support) that you need to purchase the entire freezer door.

Very poor design using plastic. Found that many others experienced the same problem with this part on the right side of freezer door handle. Very poor customer support expecting customers who spent over $1000 for refrigerator to spend several hundred additional dollars due to poor design and cheap materials.

Will not buy a replacement door that may fail again and will not buy Samsung again.

My tv wont turn on, repair guy comes at my house 5 min plugs tv in and says gotta get Samsung to approve it and left, I missed a whole day of work for nothing, call back spoke to mgr sent pics to Samsung they approved to have a repair guy come out and gave me a number to call.

I call the number lady was down right rude and said she isn't doing the repair because she has other things to do and is to busy and for me to call back again. Now if this isn't resolved today or this weekend I will be going to my local news channel and social medis about your company and products that you clearly don't stand behind.

00 for a tv and this can happen and yet you don't stand behind your word. I will be telling the better business bureau as well. I should not have to go through all this for a week now…

I am very UNHAPPY with my new S10+ phone. I am a Sprint customer and have 5 phones on my account. We have 3 I-Phones, 1 Samsung S8 and my S10+. The data works on everyone's but mine. I cannot connect to the Internet most of the time. I get an error message that "I am Offline". My message are sending slowly or not at all.

I paid almost $1000 for this phone (computer) and that was only about two months ago. I have contact Assurion and they are sending me a "like new" or "new phone" (no guarantee that it will be new). I am ready to go back to the I-Phone because it appears that Samsung has not fixed the glitches on this phone.

Is there any way that Samsung will replace this phone for me with a comparable phone of the same quality and value. I have been a loyal customer for years with many…

I bought earbuds in January 2019 returned them to Samsung. It's been 5 months I haven't gotten a replacement pair, a refund or anything. All I get is someone telling me my earbuds will be replaced along with a gift card for the difference. Just wait 7-10 days.

I never get the product and I end up calling back just to be on hold for hours and go through the process again to still not recieve anything not even an apology. I have called them over 30x and have been told my product is on the way 5x.

I still dont have anything but they have my money.

I bought Samsung A70 mobile on 5/5/2019, on 10/5/2019 I started using it, on 31/5/2019 the software stopped working (a black screen with only codes on it appeared), I went directly to Samsung Customer Service center, They reset the software and told me that all my data will erased because the software was down, and no one told me the reason, they told me use it 2 days and if this happened again we can take the mobile and exchange it.

Okay, I used the mobile 3 days and today 5/6/2019 the mobile stopped working again, but unfortunately all the customer service In my country are on vacation (Eid vacation) for another 3 days so they will open on 7/6/2019 and the last date for exchanging the mobile is 5/6/2019 (one month from the date I bought it).

Well if am facing a problem with my mobile…

Samsung is attempting to defraud me of my cell phone trade in value. Then they are lying saying they returned my phone which is a lie.

it shows all document ones after i insert to my S8plus new mobile that time again message came to descrypt your sd card than i give my password it says please use your mobile where you descrypted,so again i use A6plus for this process so again same message came in A6plus also that *please use your mobile where you encrypted* i lost my all document please give me solution to recover my document

I have had 2 washers that have been leaking and the repair service company that I was using was removed by Samsung Customer Care. My washer is still leaking and has not been repaired. I have had 2 different repair companies that have come out and still broken.

The first washer leaked after 3 weeks and was replaced 1 week later and then 4 weeks later it started leaking in the same place. model#WA50M7450AW/A4 and S/N 01E557BKB04185P. I need my washer fixed or I am going to the BBB.

Your customer service is very bad Mara Fiscus 1702 Difford drive Niles oh 44446 330-979-8959

Dated: 24th May 2019 Chief Executive Officer/Country Manager Pakistan SAMSUNG SAMSUNG Service Centre at A-114 Block 5, Gulshane-Iqbal, Karachi/Pakistan

COMPLAINT AGAINST SAMSUNG SMART SERVICE CENTRE, PAKISTAN

SUB: VERY BAD SAMSUNG CUSTOMER CARE SERVICE EXPERIENCE

REF. Samsung Fridge Model: 8RSA1STMG/XSG S. # 46VU4aADK200031P

Dear Sirs,

1. Regarding fault in Samsung Fridge the following calls were made to the SAMSUNG Samart Customer Centre at A-114 Block 5, Gulshane-Iqbal, Karachi/Pakistan, which is self-evident about the services provided to customers:

Date called Time called Tel no. called Remarks 2019.05.03 12.11pm 92-080072678 Called by customer 2019.05.09 4.41pm 92-080072678 Called by customer 2019.05.09 After noon Mr. Shabbir, Technician visited and put a visual look at fried…

I have a Samsung refrigerator that is six years old and the ice maker broke,called and no Samsung service available and no service company would work on Samsung.Called your help line and they tried to help me repair it myself What A Joke. I found a repairmen that agreed to check it and needed a control board.Called to order one and part not available.No help offer.Look at your rating at about 1.2,I wish I had before I purchased this junk!!!

I am having no luck getting help from Technical Support and Case Management, regarding my cell phone.

Is there an e-mail that I can send a complaint to?

Thank you. Elizabeth

Defective mounting mechanism on a Samsung under mount microwave. After MANY attempts through Samsung service department to repair a warranty issue, over 4 months I still have no repair or replacement. It’s now obvious Samsung policy is NOT to support their defective products.

I purchased a Samsung Refrigerator in November of 2017. It came with an auto fill pitcher that never worked properly. It leaked from the beginning but I just assumed it was the way my kids were pouring it.

However, that was not the problem and it would leak every time we poured a glass of water. 00. I should have pursued the issue then but family issues got in the way and I let it go. I talked to a representative via chat again today and was told that my warranty has expired.

If you go back to the chats, you will see that I did contact you within the warranty period (although I never did receive the transcript from that day or from today). I am extremely disappointed with this…

sent my device Frontier S3 out for repair on feb 2019 samsung repaired it sent it back UPS unable to deliver it. left at a store called video 1 close to my house i was not notified my device was at that store when i found out about my device.

they confirmed it to me during a phone call. i have called samsung repeatelly ( more than six times) and they dont know what happened to my device. every time i call they tell me they will look into it and give me an update but never hear from them.

i was contacted by Stacey Davis | Office of the President Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660 (T) 888-480-5675 ext. com telling me she will look into it. but im yet to hear from her again i want my device that i am paying tmobile for.

is not fair that i am…

This is the worse phone on the market. Half of the apps don't work, the photo texting will only allow you to send two photos at a time. I tried to use the video and that doesn't work. I sat there and videoed for 30 minutes, and when I came home and tried to watch the video, there was nothing there. The apps won't open.

I am in the process of house hunting and my realtor sends me houses to view, however I can not view anything on the galaxy 10. I upgraded from a galaxy 7, and that was a horrible mistake. Everyone I know that has a Galaxy 10 is very dissatisfied. I HATE THIS PHONE.

If this review helps anyone to make up their mind, PLEASE DON'T BUY A SAMSUNG GALAXY 10.

20 I received a phone message on May 4,2019 @ 6;44 pm stating that the refund check was being sent out on May 9,2019 Called the refund department because I still idiot receive the check the lady stated their was an error on Samsung part and the process would have to start again.

This is completely unacceptable that I'm without a washer for over a month because your company made an error I've never experienced such horrible customer service in my life I would like someone to contact me to help me receive my refund ticker number is 4150084328. my phone number is 484-571-2441

Samsung Model RF23M8070SR/AA purchased on 04/29/2017. Since the purchased, four work orders have been executed to repair the refrigerator ice maker unit. Work Claim numbers as follows 1. 516617 - Replace auger 2. 511001 - Ice maker not working - replaced ice maker and auger tube 3. 469747 - Ice maker freezing over 4. 516617 - When doors close unit makes loud noise

All work was performed by a representative of Lakes Electronics, INC 2101 W Atlantic Blvd Pompano Beach FL 33069

As of 5/1/2019, the ice maker has quit working and is frozen over so that the ice bucket cannot be remove. This unit is absolutely the worst refrigerator I've owned. I will never purchase another Samsung item !!

I am telling from Comilla that I had been given a set of Comilla Customer Care. Today I have set a set of hits with a star, about two and a half months from now. But I have complained to you about Dhaka-Comilla that I have not received any Ansar for two and a half months from now.

No Ansar they did not give me but Butt did not say anything else about your client care. What is wrong with us

Actually my samsung s10 earphones is not work properly i want to exchange my earphones can i exchange because my phone have in warranty and i know accessory have also 6 month warranty

I purchased a j2 core phone when I was in Moldova on holiday. The phone has not worked after 1 week from date of purchased. I am now back in the USA and have called the customer service department and have not been able to correct my issue. They have directed me to websites that I can not read and telephone numbers that no one speaks English. I just need to know where to send this phone to be fixed or replaced. I have all of the purchase documentation. Where can I send it? I am a loyal customer of your products but now I am unhappy that I am unable to get the requested information. Please help.

Timothy Mathews 478-207-4637

I purchased a phone when I was in Moldova. I had the phone for 1 week and it does not work. I need to know where to send it to get repaired or replaced. I am now back in the USA and I can not get any help from the Customer Service Dept. They direct me to websites that I can not read. They provided a phone number but the people do not speak English. I have all documentation of the purchase and just want the phone fixed or replaced. I will not be back in Moldova until my next holiday. What do I do or where can I send this phone? I can not believe that a Company that is as large as yours can not rectify my issue. I have always purchased your products but at the moment I am frustrated. Please let me know what I can do.

Thank you,

Timothy Mathews 478-207-4637

Two and half years ago we install new Samsung appliances in our kitchen. What junk they are and we have been sure to let all our friends and everyone we can know. We have already had to replace the dishwasher.

The microwave, you try to warm over 5 minutes, it completely shuts itself off and you have to wait another half hour before you can use again. The stove does not heat evenly and the refrigerator ...... The shelves do not anchor firmly on the doors, the plastic cracks easily.

The ice maker now leaks water and I literally have to defrost once a month and it now leaks and freezes below the vegetable drawers. We will never purchase a Samsung product of any kind again.

I have a Samsung galaxy S4 and it get so hot that I have to take my battery out and let it cool down. This happening 4 to 5 times a day. I am afraid it will catch on fire or explode..

Not sure what to do

Worst customer service we have ever ever had.....over 5 weeks of saying the part is in the mail and still nothing. These people are the worst they take ALL your money and within 7 months after buying it u r now on ur own. We will never ever buy a Samsung product again and will make sure everyone we know or ask us about Samsung know what kind of rude liars they are.

My fridge does not cool . My daughter contacted Service Centers in Egypt . One of the service centers displayed on Internet was fake and got money without repair . The second one was from the service center but took fees without examining the fridge and did not provide any services .

Notice that I moved my fridge from Saudi Arabia to Egypt . My family is in bad need for this fridge . Kindly help us to get this fridge repaired . I think it needs no more than (Freon). You can contact me on +966503663183 or my daughter (Duaa) on 00201223248808.

My 1.5 MT Split AC has cooling problem

during week of april 8 thru 12 I was trying to take advantage of you special discount pricing for you galaxy s10+ I added everything to my cart got my quote which consisted of 200 for my trade in plus a bonus 100 bringing my total down to 29 dollars and change a month for the phone with financing thru my sell phone carrier Verizon.

I got to the point where I could proceed and then your website quite working. when I tried to finish i would get all kinds of error messages like "I don't have access to Samsung checkout" or "my session has expired" or "something went wrong" for a week i finally called to speak to someone and

she said I needed a screenshot I told her there wasn't one because your website kept emptying my cart but i did have the chats emailed to me and then I was told that did…

The General Manager (Sales),

Samsung Ltd,

Noida.

Dear Sir Sub: Repairing of Samsung Fridge.

This is to bring to your kind notice that I had purchased on Smsung Fridge bearing No: RR19K2727RJ from your authorized dealer Kay Dee Audionvision Pvt Ltd, Noida , Sector -18 in the year 2016. The above fridge showed some problem and unknowingly the terms of the purchase , the fridge was shown to some engineer who repaired it in a minor way . This has been done with a specific reason that my mother is a chronic patient and as per doctors advice her medicine are kept in the fridge for day to day use. Thereafter the fridge has been given good service until recently the fridge showed some problem again. I booked as complain on 10.3.2019 and 13.4.2019 ( your service order no 4278801512 and…

my experience would rate a minus 5 at least. had an older top load washing, unbalanced. 1st repair came out was nice and told us if the unbalance continued they would come back to exchange a part. he was through direct tv. m.

friday, said nothing was wrong. washer warranty had been extorted in the first call. happened again, called in repairman was to come, didn't show up, I called and was told we were getting a different machine, then someone called and told us we were getting a refund.

I had sent pics, was told they got the acceptance letter but no pics. today was the last straw, what happened to the warranty? was told file was suspended due to no pics, sent again, was put on hold several times when i asked to speak with a supervisor, never got through.

looked up complaint number got…

My mother is 86 years old and has medical issues, It is essential she has call recording on her samsung s8+ to remember what her doctor tells her, (WHY HAVE U BLOCKED HER CALL RECORDING} WHY DID U DO THIS TO HER. After an upgrade...

I purchased this phone because call recording worked on it. I do not care if the law is changed. i will do every thing i can to find a phone that has call recording capability and do everything i can to tell the media how BAD google is..

FIX THIS ISSUE NOW !!!!!! com

My phone alert pop up notification for updated verson. Thinking it's the best thing for my phone, I soon realize I was wrong. My phone's characteristics are very undesirable and disappointing & now I hate to use at my phone. I dont think I'll buy the new S10 or an android until you guys figure it out.

Left in the dark not knowing what I was changing about my personal device just to update my system on Samsung's terms. I should have a choice, be able to see what my phone will look like before continuing with the update. If I wanted an iPhone I would have bought an iPhone, I go with Samsung for a good reason but now you created a wannabe Apple system. MAKE SAMSUNG SAMSUNG AGAIN

It looks like it came as a phone for dummies & the person who designed it had no artist skills.

A Walmart employee sold me a Samsung phone with a straight talk wireless plan, and instead used my account information after he assigned the plan to another person, and did what is call a port out scam, and hacking into my bank account through the use of my Samsung phone and the straight talk plan. This is all accurate and factual, and theft that has occurred is called fraud, and your company, along with others that have these employees who do this are doing nothing to rectify or correct, and/or correct thisd problem....