Samsung

Spentabout 2 HOURS ATTEMPTING TO GET HELP WITH MY SAMSUMG SMARTPHONE. . NO HELP, STUPID EMPLOYEES. GOING TO THROW MY 3 SAMSUNG TVS AND SMARTPHONE IN THE TRASH.

Dear Sirs,, Samsung Egypt has the worst CS & maintenance team ! You are talking to robots, not human beings !

Our Samsung refrigerator RT50K6340SP which we bought less than 3 years ago, suddenly stopped cooling ! Even for 1 bottle of water. We called the CS hotline, they sent someone who said this is well known default in this model & they need to change the board & thermostat. He gave us an appointment & came & changed them & promised it will work.

It started to cool after 24 hours, we said it's fixed. Traveled for few days to come & find all food got rotten & again, no cooling !

We called again & i added to the complaint that the motor seems is not disconnecting & asked for another visit to do tests & measure the fireon to identify exactly the problem cause for 1 month am throwing…

My S9+ got a moisture in the usb port warning. (It was 95 and sunny out) I looked online and saw it was a common problem and tried a factory reset. It didn't work. So I called customer service. The representative said "Let me check if this is under warranty, ok go to this place for the repair." I come to find out it is not under warranty, and will cost $106 to fix it. Given that I work from home and need the phone to work, I said fine fix it, I'll just call service back. When i called service back I was informed that the place they sent me was a third party and there was nothing that Samsung could do about the cost even though the initial service rep mislead me on multiple occasions.

Don't believe what the service reps tell you. Do your own homework. Otherwise you will may be in for a…

I purchased an S9 at the Tmobile store here on Eastern in Henderson NV. last May 2018. I was told the S9 had a 2 year warranty ( 1 year in store and 1-year return to the manufacturer ). I would never have spent $1,000 on a phone that would only be protected for 1 year. I the company who made it wouldn't stand behind their product I wouldn't want to buy it.

Last month I went into the TMobile store with my phone having a malfunctioning Micro Card reader. The store looked at it and said yes it would be covered but I'd have to take it to Best Buy because it's over 1 year. I drove to the other side of town and Best Buy said - they don't do warranty work. I called back to TMobile and they said the phone was only covered for 1 year. WHAT IS GOING ON? How does someone get scammed by TMobile -…

Bought a dryer 5 years ago, stopped working contacted samsung repair, needs a new mother board, but it can not be ordered because samsung does not make that model anymore. I am stuck with a dryer that can't be repaired!!!!

I did not know samsung makes disposable dryers!!!!! Called customer service and essentially they told that is life and you have to deal with it, this is outrageous, I have phones, televisions samsung, but now this is it!!! No more Samsung for me.

I’ve been having trouble with my stove since I had it after 11 months. When I first called they just told me I was not used to new technology that I would get used to it and it would be fine.

The stove was constantly overheating and not cooking properly. Now my back element and motherboard has burned out Samsung has promised me to replace both I do have paperwork on it. Now have reneged On that promise.

Your update wiped my SD card, all my pictures all my music etc....

Your update took all of my company apps and either reset them or they never came back.

I had to re-do all of my settings down to the click of the text keyboad.

Bottom line....very annoying and instrusive. I am not pleased.

My name is Ray Painton. It is now been another week or 10 days since I was told my replacement refrigerator would be taking care of. I now have three ticket numbers, number 1, 415-057-3888, number2, 5123475608, and number3, 4150652860.

I'm going to keep this email short because I don't know if you are receiving any of these. I think this is the third time I sent emails. I will also be sending another letter to the address in Ridgefield Park.

I found the addresses and emails on the Internet. The letter I write I will also be sending to anyone that is above anyone in Ridgefield Park. I haven't tried to find the email addresses of your executives in South Korea.

All I want is a new refrigerator is been more than a month and a half and nobody seems to be able to help me. If I can't get any…

I have been waiting on a partial refund for almost two months now. I have been lied to by multiple agents. Everyone I talk to regarding this matter gives me different information. I've even been told by agents in the Case management department that "the previous agent gave you incorrect information".

I simply just want my refund and I will never purchase anything from you all or recommend anyone to you all.

Purchased a side by side fridge 2 1/2 yrs. ago. Bought the extended warranty from Lowes. About 3 months ago I noticed the area under the water cup placement area for water/ice was starting to rust. I contacted Lowes and was told the warranty did not cover outside surface repairs.

How can you make a product that by its definition is to disburse water products and have it rust? This does not make sense. How can you pay so much for a product and have the front ruined by rust after such a short time.

I am giving Samsung an opportunity to fix this. If there is not an agreeable solution offered to me I will send out info to the retirement community I live in to NOT buy products from Samsung This is a horrible situation and if you truly care about customer service one that can be easily be…

I just bought a 75 inch Samsung tv my toddler hit the screen with a toy. There was no damage seen until you tried to turn the tv on. I called Samsung and told them exactly what happened. They told me it was covered under in home warranty and gave me the direct number for their authorized technicians which is dish.

Called them told them what happened they also told me it’s covered under in home warranty. Person came to my house and said nope Samsung won’t fix it. I have emails plus recorded calls of them saying it’s covered. Now I’m fighting to get it fixed plus their customer service is awful!

You guys are just so rude and I've been long time customer I've done everything you guys said to do and got nothing In return my phone was stolen and I reported more than once and still no help I was told by several of your customers service representatives that I'm basically screwed and there's nothing they can do about it so I will never ever recommend a Samsung Galaxy phone to anybody it's not like I can afford another 500 to say maybe 800 on a phone and

specially when I get treated like that sincerely Carol feel free to contact me it's not like you guys will 304 437 8044

i am a vice president of Egyptian Petrochemicals Co. i bought mobile A70 last July14,2019 , after 3 weeks during Feast vacation in all Egypt suddenly the screen become dark, on 17/8 (1st working day after back from feast vacation i took my mob to samsung center in cairo festival Egypt to change it with new one they refused as policy 30 days from invoice ( while it was feast vacation) nothing to do but

forced to accept they fix it , yest they told me by phone charge of LE2700 as mob carry water from inside which is totally not true & i asked to contact manager of call center who neglect my 3 request calls !!! which gave me really bad repetition from your Egyptian representative whom not honest or reliable my case details is : ( service order nbr:4225879444 , customer nbr:7011768394 ,…

this is my new stove I bought in February the oven has barley been used and the coating on the actual oven is peeling off. I’m thirty one years old and have never seen an oven do this. The stove has never been cleaned besides a wipe down with a paper towel and baking soda after the peeling started.

Samsung warranty says it’s physical damage and not covered, even though nothing has been done to physical damage this oven. I just want to warn others to stay away from Samsung stoves because they are junk. My family who has supported Samsung in our house will now be moving on to a different company who actual cares about their customers.

I just want to warn people what bad bussiness they do. So another family is not out…

I purchased a new Samsung S7 cell phone recently and while I have encountered a few issues, I have solved all but one.

The Smart Things App

And received this robotic reply. pasted below. This reply, word for word reply is posted one each review that wants Smart Things uninstalled or disabled.

I stated that I can Force Stop but cannot uninstall nor disable. Response states can disable. I have to go to apps under settings to force stop. So on the same page there is a Disable icon which is non functional, so the reply telling me to go to APPS, then Smart Things and Disable is insulting, as if I can Force stop, then I would disable if the icon functioned. When I force stop … the app just restarts shortly afterward on its own.

I neither own any smart devices and have no intention of ever…

I had purchased a samsung washer from home depot a month ago. The washer stopped working on its own. The home depot advised me to call samsung which i did, they decided to send someone out to take a look at my washer who lied and stated my washer was infested with roaches and how detergent was placed in the wrong area.

Samsung was called again and sent out a 2nd person who stated that the information the first person stated was wrong. The reason the washer stopped working was because the computer board stopped working on its self. The gentlemen could not fix it due to what the previous person stated on the report in order to request the part.

Samsung and the home depot was called because payments are still being made for this washer and insurance was applied and I am being told nothing…

I purchased a Samsung 75" Smart TV Model UN75NU7100FXZA S/N 07CV3CCK600444M on September 14, 2018. On July 6th of this year My wife an I returned home after a couple days away to the TV now working. Initially I thought it was our Comcast cable.

I called Comcast/Xfinity and there service came out and determined the the HDMI input #1 was not working. A relatively simple fix as they plugged it into the HDMI 3 port and the TV worked. For approximately a week and a half, then that port stopped working.

I called Samsung support and the remotely accessed the TV and confirmed that 2 ports were not working. I plugged (under Samsung recommendation) into port #2. That worked for about another week and then that stopped working. Now I'm staring at a 75" hunk of glass an plastic sitting on my wall with…

I purchased a Samsung 75" Smart TV Model UN75NU7100FXZA S/N 07CV3CCK600444M on September 14, 2018. On July 6th of this year My wife an I returned home after a couple days away to the TV now working. Initially I thought it was our Comcast cable.

I called Comcast/Xfinity and there service came out and determined the the HDMI input #1 was not working. A relatively simple fix as they plugged it into the HDMI 3 port and the TV worked. For approximately a week and a half, then that port stopped working.

I called Samsung support and the remotely accessed the TV and confirmed that 2 ports were not working. I plugged (under Samsung recommendation) into port #2. That worked for about another week and then that stopped working. Now I'm staring at a 75" hunk of glass an plastic sitting on my wall with…

I purchased a Samsung 75" Smart TV Model UN75NU7100FXZA S/N 07CV3CCK600444M on September 14, 2018. On July 6th of this year My wife an I returned home after a couple days away to the TV now working. Initially I thought it was our Comcast cable.

I called Comcast/Xfinity and there service came out and determined the the HDMI input #1 was not working. A relatively simple fix as they plugged it into the HDMI 3 port and the TV worked. For approximately a week and a half, then that port stopped working.

I called Samsung support and the remotely accessed the TV and confirmed that 2 ports were not working. I plugged (under Samsung recommendation) into port #2. That worked for about another week and then that stopped working. Now I'm staring at a 75" hunk of glass an plastic sitting on my wall with…

How long is Samsung and how are you CEO I am trying to contact with you to do an update on your TVs your phones have it it is something so simple changing the language to Arabic for some people don’t speak a language is what they own I hope you get my message I have been buying Samsung for 17 years and I encourage you to do this update were so many of the world let’s speak this language thank you for listening you’re a great friend Younis

do not buy the ice maker been replace twice and it is 1 year old and 2 days stay away from this product

HORRIBLE!!!! Entered the official Samsung Latin America Website to purchase a Gear Fit2 Pro smartwatch in Costa Rica, which still was available in the site, although it's NOT! So...

first I had to get assistance in order to be able to pay, because the site kept crashing... the live chat said I had to go on secret mode to be able to do so!!! WHAT?! And that was just the beginning! Then...

I paid, PayPal did not work, so I paid with my credit card, got the order number... Next day I get an e-mail, stating that in order for me to get my product, I had to send them a picture of my ID, a receipt or proof that the credit card had paid the amount. What?

Never got such a request from Amazon, Zulily, Ebay, Victoria's Secret, Bath and Body Works, B&H, Target or any other website I ever purchased…

Samsung tv ju 7100 after tv upgrade seeing issues w screen.lines . No hdmi connected. And such Samsung ignores and hungs up not our prob. They tell me bascly... wtf..

Tv was 3k and firmware upgrade fuc.....it up not funny or fair. Called like 5 times same results .. Help

I think main board is f.....up since upgrade gray lines reboot tv and its fine .....

I bought a extended warranty on my Samsung stove or range and the glass top cracked. Lowe’s said they wouldn’t cover it I would have to get with your repair center I did I sent the pictures and they said they would cover it one time only.

The said the repair person would have everything on him to fix it. The repair person came out started taking pictures same a Lowe’s did and said Samsung wasn’t, covering it it was damaged. We drop something really look at the pictures it’s right over the burner cracked then goes straight across if we drop something it would have cracked different it would have shattered not cracked.

I have been using the oven. You have two sets pictures. I been lied to. And talking on the phone three times today about this I’m not getting anywhere. But lied to. Please…

I bought clothes washer machine made in Korea from Egypt since 3 months from Egypt for my son as he will marry in August, i call Samsung customer service today to arrane to fix it and to start guarantee , they told us tgat guarantee started from date of purchase , anf ti fix it imust pay charge 150 Egyptian pound, Lg and other brands guarantee started from date of fixation , and

fixation free I will not recommend any one to buy any product from Samsung I know that this not policy of Samsung company in any country , except Egypt Very bad customer service. To much complain from service after sale Waiting action , if no action i will recommend on social media not to buy any thing from Samsung Egypt Samsung Egypt customer service And service after sale very bad

I have purchased the QLED TV (QE657FNAU) in L’viv (UKRAINE) - that was the most expensive TV in the shop. Whilst purchasing, we were told that if something goes wrong, broken, etc. the TV will be immediately replaced as its price is $2500.

In 28 days after the purchase, it got broken. A long stripe along the screen appeared on the TV. TV stopped working. Needless to state our disappointment. Then, we called on the hotline of the service center. But we were told that the TV will not be replaced, only repaired.

Honestly, for this price I don’t want to use the repaired TV after less than 1 month of purchase. Is their any way to replace it with the new one or get a refund? Needless to mention that the seller refuses the replacement.

I sent my watch to get repaired. They claimed UPS lost it and will not follow up with the complaint. Have called them several times and get the same run a round. (Its been more than 2 months)....

Consumer Report sent me an offer by mail to get 2 Free gifts along with their offer for $20.00..Well,i was suppose to get the Buying Guide 2019 and Should I Eat This??I received the Buying Guide 2019 around July 15 or 16 But,i did not receive the(Should I Eat This).. The buying guide came in a clear plastic bag that looked as if someone had torn the bag open..

Thank you! Kenneth D. Ballard

I sent my gear watch to have a new battery put in. That was approximately 3 weeks ago. I was told that it would cost $49. I agreed and thought it was taken care of tomorrow but after a week I had not heard anything so I called to check on it.

Was told it would be $70 so I said ok. Then I waited and had one of your representatives contact me and at he told me that you (Samsung) stopped the payment. I was on a call with a client so I asked for him to call me back.

He just now called me back. I gave him my card information again and he said OK that's a $162 payment. I was shocked. I have had Samsung phones for years I have purchased 2 Samsung tablets and a gear watch.

I am truly disappointed with your service the way this was handled. All I wanted was a new battery. I probably will NOT…

I return a Samsung ionx wireless headset in March 2019 and I've been getting excuse after excuse on why one department is not during their job my email is rucker77@live.com.

French refrigerator that ive tried for a long time to get my ice maker fixed. ref class action lawsuit. I talked to Servite??? but no help. ive bought a new ice maker installed it put a new filter in even with a RO filter system and I had a Samsung technician last Friday here to check it out.

he said it all shot and it not repairable. this fridge is a POS. you should not have ever entered the appliance. I stupidly bought two of your washing machines. both has the cap broken off and we had to buy over 20 replacements for both.

then ours finally died and would not drain. JUNK. , your looked good but i know you make junk. what are you going to do to get me ice in my $3000 piece of crap. i did sign up for the class action but would drop when you deliver a new frech door white fridge lowes in…

I recently bought this house that was totally remodeled. All new Samsung appliances in kitchen, still under warranty. The refrigerator makes a loud whining high pitch noise when running. The noise drives us out of the kitchen. I have had three different service men come and listen to the noise.

They have done nothing to stop this noise. They listen to it, and then leave. I had to call Samsung again, and customer service had a company tech call me just to get the icemaker turned on. (it was not working previously) I have had three different service men tell me they have had many compressor problems, but Samsung is good at denying any problems.

One service man told me his Samsung had three compressor replacements, and they did not solve the problem. He gave it away. We cannot use our…

sir/madam, my washing machine showes 3e error.I tried made a complaint to toll free no 1800 40 7267864,but no not working.

My name s Darryl Pope and I am hearing challenged. for Christmas someone bought us a Samsung 6 Series UHD 4k Smart Tv. I just recently found out that I cannot hook up a pair of headphones to the TV which was confirmed by you Tech Support. This is very troubling for me because I have a hard time hearing the dialogue on the TV. When the tech told me there was nothing he could do it broke my heart. There is one thing I can do and that is not to purchase another Samsung TV because they have not taking the hearing challenged into consideration. Instead of enhancing my experience Samsung just reminded me of my condiotn

Darryl C. Pope

Someone bought us a Samsung 6 series UHD TV 4K Smart Tv for Christmas. I am very unhappy with the fact that i cannot hook up a pair of headphones to the TV. I am haring disabled and even at movie theaters i have to get the headphones to hear the movie. I talked to the support desk and was told that nothing can be done. Well there is one thing i can do and that is to never buy another Samsung TV in my life. Instead of enhancing my experience and has made me feel even worse about my disability

Thank you

Darryl C. Pope

I purchased a Samsung refrigerator, model no. The serial number of the product is 0DYM4DAM500191Z. I have tried several times to register the product online without success. The proof of purchase is attached. It's a very frustrating experience. The prompt is saying that the BP number is invalid.

85inch tv. Stopped working with the one connect mini. Everytime you plug it in the tv goes out, no sound or picture. No other ports to use on tv. Called samsung. TV has a 5 year in home extended warranty.

I contacted them, they called me a liar, and refused to honor the warranty at first. I gave them the info so they agreed i had the in home warranty contract. setup support. they canceled it. Did all this again, they setup support again and then nothing told me to call another number, I called that number and then they told me to call samsung to handle it.

They again canceled my support ticket. I called again got a new ticket and now nothing again. The tech was going to give me that same number. They are just pushing my off. This is so bad. I have a useless tv and a useless warranty.

I…

the icemaker has never worked properly. I have spent 2 summers with no ice. the tech people have come out 4 x. I want my money back. there is a class action suit in Philadelphia and I have filed with the new jersey BBB.

this is a design flaw and they need to refund our money/

your s10e is a piece of crap have had it maybe about three months it does not work right can not watch call do not get calls half the time can not make calls half the time have to turn off and on all the time i would give it zero stars only good enough to flush down the toilet no not even good enough for that

I sent in my Icon Gear X that I purchased for my husband as a Christmas gift. I sent it 6/12/2019 with the label that Samsung provided to me. They received it Monday 6/17/2019. Every time I call they have a new excuse as to why a month has past and I have not received my exchanged.

I called on 7/10/2019 (the 8th time checking on my order) and asked for my refund and ALL OF THE SUDDEN I can't get it because it is been approved to be sent and they will provide me with a tracking number on Monday 7/15/2019. Of course I don't receive a tracking number.

I call 7/16/2019 requesting my tracking number because supposedly is approved and being shipped out, the gentleman said he will send it by text and I will receive it in a couple of minutes. I called 5 hours later of not receiving it and…

I scheduled an appointment for a recalled repair on my clothes washer. After waiting for 5 hours I called Samsung. I was informed that the service company (dish network) was experiencing technical difficulties. I should have been notified. They then gave me a number to another service company-that was going to charge me for the recalled repair.

Thank goodness I called back and got a wonderful man named Louie. He figured it out for me and help set up a new day for the repair. Very disappointing that Samsung knew the technician was not coming today and never contacted me.

I have an email from Samsung confirming the appointment.

terrible service, brand new refrigerator ice maker froze up wont make ice, have complained to SamSung once in jan and again in june 2019 we purchased dec 2018 am very unhappy with service when calling for service you sit on HOLD for over *mins. !!!!!!!!!!!!!!! BAD Service !!!!!!!!!!!!!! would not recommend this company for any future purchases

In March this year, I purchased a Samsung mobile phone at Woolworths, Emu Plains, unfortunately, through no fault on my behalf the phone is broken beyond repair. I do not have the receipt. This is the third Samsung phone that I have purchased, and I have had nothing but problems with them.

This latest problem was the straw that broke my back. I am hopeful that a replacement phone will be made available, however, I am doubtful that will occur.

Galaxy note 8 cell phone is horrible. My screen cracked on it's own when it was just sitting on a flat surface. I was not touching it. I contacted Samsung customer service and asked what will they do about a defective phone?

Lawrence said, it's not my fault Stacy but we dont cover that.

SIR/MADAM, I MADE A REQUEST TO YOUR CUSTOMER CARE EXECUTIVE FOR MY NEW SAMSUNG WASHING MACHINE INSTALLATION ON 06 JUL 2019 THEY SAID THAT IT WILL BE DONE WITHIN 24 HOURS . MY REQUEST NO WAS 4286066606. THEN I GOT A TEXT MESSAGE ON MY CELL PHONE REGARDING DETAILMENT OF YOUR ENGINEER NAME MD IMTIYAZ MOBILE NO 6205794780.

BUT AT ANY HOW I WAS NOT ABLE TO CONTACT HIM AS IS NUMBER IS OUT OF NETWORK COVERAGE AREA.. YOU ARE REQUESTED TO SOLVE MY PROBLEM AND INSTALL MY WASHING MACHINE AS SOON AS POSSIBLE.

ice maker on French door fridge goes out right about the time the warranty also ends. I see on the internet that they have a class action suit going against Samsung because refrigerators are junk. They first wanted me to pay for parts + service call + labor about 400.00-500.00 for a fridge I bought 14 months ago for about 1500.00 That makes no sense.

The Fridge is 1.5 years old and the compressor went. An appliance repair person verified already. It is a warranty item from Samsung. Its been 3 weeks and phone calls everyday. Not ONE repair person they assign will replace a compressor.

At this point I am requesting that Samsung replace the defective refrigerator. Please e-mail me at snowflake39@comcast.net or call me at 914-419-1729.

A compressor should not go on a fridge less than 2 years old & if you insist on having your repair people look at it, at least make sure they are qualified to fix the issue prior to them calling me.

your case management department is lousy there hold time is ridiculous I have stayed on hold for at least 4 hours you all need a better system we need a better way to get In contact with case management we need a direct number I,m owed a refund it has been over 14 days all I want is my money that is owed to me

So just wanted to let everyone know not to buy the Samsung S10 (or any samsung product for that matter.) Have had the phone for 3 months and it quit charging. Sent it to samsung and they said liquid damage on the charger port due to "EAR MOISTURE" or Weather/Humidity (I don't live near a ocean) . Funny thing is, this phone has not been near liquid. After chatting with tech support they basically gave me the middle finger and don't care. Chat log:

Support: After checking the ticket our technicians found liquid damage on connector and indeed the case is pending wating for payment of $291.19, unfortunately we are unable to revert our technicians decision after the evaluation. ^Chris

Me: So they said it was caused by "ear moisture" or humidity so what you're saying is this phone is ip68…

YOUR CUSTOMER CARE SERVICE IS NOT GOOD MY FEELING IS NOT GOOD BECAUSE I HEAVED CALLING IN YOUR SAMSUNG HELP LINE NO SO MY CALL DISCONNECTED FROM YOUR SIDE