Samsung

My name is Thomas Melendez on August 26 2019 I submitted a upgrade purchase for the Galaxy note 10 plus, prior I received a email from Samsung to register for this phone (priority list) and I did, then I received Samsung notification stating expedited delivery date Sep 4 2019. Now it says expedited delivery date Oct 1 2019, I contacted eCommerce by phone and chats on numerous occasions asking why the delivery date changed to Oct 1st, and I was informed the date has not changed, yet the phone did not arrived on Sep 4th, I called again and

this time I am told Sep 6th is the delivery date yet my Samsung account says Oct 1 2019. I don't appreciate Samsung employees providing false information. , this problem, I have copies if you need them. You will see all the misinformation your employees…

I purchased a new, top of the line range in July. The porcelain top has pitted. When I contacted the warranty technician, I was told that it was considered cosmetic damage, and therefore, would not be covered under warranty. I have not had the range long enough for the damage to the top to be anything other than the result of a defective piece.

I am very displeased and will not purchase from Samsung again.

On Thursday evening we took a new Samsung phone to the kiosk at Fountain Gate. My son had forgotten the password before even using it . The male assistant recommended us to use another kiosk upstairs called Haiou saying they could fix on the spot , and cheaper ,which we did after a week the phone was returned as they decided they couldn’t fix it and suggested we take it to Samsung.

I would just suggest your assistants don’t recommend people to take there phones elsewhere when they come for help.

My Samsung washer was part of the class action lawsuits. I have been speaking to customer relations and they sent me an acceptance letter which I filled out. At first I faxed this letter back to them and then called to see if they received it and they said no because they do not use that fax number that's at the bottom of the letter so

they told me to email the letter along with the pictures they requested, which I did. So then I call back and I was told by a manager that they received everything they needed and it was being transferred to their finance department to start the refund process.

The man I spoke with told me I would get an email from the finance department in 2-3 days giving me an option of a check to be sent out or direct deposit. So none the less I have not received that…

Im indika from srilanka. My phone is samsunge A10. This phone network signel verry veak . 3g and 4g deta connection also not good. I chek discussed with anather A10 customers with in sri lanka. Thay also say same history . Wear bileve samsung products.

Because i buyind this phone. But not happy about A10. Verry bad production . No good signel and 4g signel strenth.

My brand new, but fault, mobile (S10e) was returned back to the warehouse on 20 August and I am still waiting for either a replacement or a refund. When I have tried to make contact to check progress, I have either failed to receive a response or have been lied to by Samsung staff. It’s been quite a shock from a company that I believed had high standards.

I bought washer/dryer pair 3 years ago, washer has been worked on one time. It is now shot! Dryer worked on once and still going. I'm very disappointed as i expected many years from this nice pair. We take care of things, not been abused in any way.

Anything short of replacement would be worthless. I'm just so tired of quality names being so below average! This time i washed a very light load of grand daughters clothes. It filled full of water, exlarge. Then stops on spin. Sooooooo aggravated!!!!!!

Please call me at (408)-207-7007. My complaint is that Samsung doesn’t stand what they say.

The worst service in the world. I have been trying to resolve my issue for last 4 months regarding my new Samsung TV and they have closed my open tickets with out contacting me. Need to file a complaint

Sim signal issues but care is not responding what they are doing

My Samsung ultra silim TV 2010 modal is not ripear

I have burdened about your service, our air conditioner was not giving cooling as per the specification given in the unit. I complained agaist for two months. This is very poor know.

Samsung puts apps with the ability to shut off but they come back on Samsung does not have the guts to call and try to fix problems I don't know why they get away doing business this way I have tried to contact corp office but they don't care about customers there Warranty sucks as does there phones I have started contacting Congress,fcc,also boycotts it's not right

Poor customer service displayed at your Customer Service Center at Yorkdale Mall in Toronto. After four days of attempting to make an appointment by phone, I simply gave up. It appears that store has a policy of never picking up the phone. 0819.

Very poor reflection on Samsung from one of their flagship stores.

the problem is that I had purchased of Samsung company refrigerator and it has developed a fault since last week I had complaint about it but I don't get response from anyone I also try to contact the service centre and engineer but no one is answering the call. Complain no - 42896389647 Model no- rr23j2835rz

5hp inverter type split aircon because Phil Samsung management cannot be contacted but are shielded from direct customer complaints thru call centers and no published tel nos and email address to be able to contact them directly. It had been down since July 19, 2019 until today, Sept 4, 2019 with latest Phil. Reference No 428910236.

We were initially required to pay P6,150 as 50% Downpayment for 1 pc Evap PCB & 1 pc Condenser PCB coz they don't carry past model spare parts (sic). After paying the balance & installation, said PCB's conked out again.

A 2nd set of PCB's were installed but now, it can't even pull down to 22deg C but always tripping. Our room has only 20 sqm floor area and no heat…

We bought a Samsung electric range slide in 5.8 cu ft with Tuscan Stainless steel from Home Depot two years ago. We bought an extended three-year warranty. After two years when we turned on the oven cleaning feature the oven went dead, the control panel went dead, and the door lock won't open.

We called the warranty number. We were told "this is a common problem". We spent a total of 4 hours being transferred to 5 different individuals in different departments. If have called different numbers Home Depot has given us, but haven't yet gotten Samsung to repond to our left messages. It has become clear that Samsung will not honor the warranty.

We do not recommend this product. We also don't recommend buying any Samsung product because they don't stand behind their warranties. If you read…

Dryer door glass cracked. Samsung send out an authorized representative to assess the issue. Representative stated its a defect. Took pictures and video. Customer service called 2 hours later stating that it was physical damage. In no way is that what representative stated.

After doing less then 5 minutes of searching on the internet This IS A major problem Common with samsung front loading dryers. 70 inch TV samsung phone is a samsung and a samsung front loading washer will never be replace with a samsung product ever again

Error 1 error 4 always show any error in my Samsung ac cooling is not good. Starting the 2 month it's running well but now not run properly personally am advised every one don't purchase it.

I purchased a new note 10+ directly from Samsung. I called tec service to help transfer data to new phone. The person had no clue what he was doing as"he wasn't training yet. I call again for another issue.

First time placed on ho km d for 40 minutes then hung up. The second time the cs person "disconnected" with no call back. GOOD BY SAMSUNG, you lost a good customer of 8 years.

I had purchased a Samsung AC on 25-5-2010. The AC is having problem from last 2 months. It had lost its cooling effect. Gave a complaint to Samsung call centre on 9-8-'19. The Service Order No. given by Samsung is 4288278026.

The Technician checked the AC on 10-8-'19, and reported that the PCB board is burnt out and it has to be changed. A new PCB had been procured by Samsung. The Technicians tried to fix the new board to AC on 16-8-'19 and on 21-8-'19, but they didn't succeed in fitting it to AC.

They said that the parts have to be taken to their office for checkup. The parts were taken by them. Since then there is no communication or SMS from Samsung about the stage of repairs. When contacted the call centre from last 4 days, the staff says they will inform the service centre, and I…

i lost my image for my galery

I have a Samsung I just found out I had to put a new board in it And also I have phones from Samsung It's not a great deal to buy TV or phones from Samsung

I purchased a Samsung gas range oven from Best Buy. After a few months and stopped working, Samsung said they were going to send someone out to fix it they set up a date and time I took a day off work so

I could be home for them and they called me 2 hours after they were supposed to show up and told me that they could not get anybody to come out to my house that they are going to give me a store credit to get a new one. So I lost a day's pay out of that deal.

That it took them over a month and a half and numerous phone calls to get my credit issued with Best Buy. I was literally on the phone with them and Best Buy back and forth for 4 hours try to get someone to figure out what is going on.

I finally got a stove today and I'm pretty sure it's not a new one I would guess it's a…

I asked sim lock before 3 weeks ago but i did not get yet.

I changed my display and front camera of my Samsung A50 mobile phone from Samsung care fatehabad and pay 9760rs for that but my phone is not working. I go 7-8time's for repair my phone but phone is not working .what can I do now?

Dear customer support team,

My name is Ilan a loyal customer of Samsung with over 8 TVs in my belongings (personal and business use)

Approximately two years ago I bought a high-end screen 65KS95000, which I loved (and love) so much!

Around 4 months ago I got a purple vertical line on the left side of the tv that refused to go away. When I bought my screen I paid for extended warranty so I was covered.

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After more than 4 months while my TV was at repair, with a really bad customer experience I got my screen back and some things were suspicious when I opened the tv and started playing with it.

Some examples: 1. Browsing history that was not mine appeared in the browser history 2. Different mac address from my previous tv 3. Serial number changed and is different from the…

I have been purchasing Samsung Galaxy since 4 years ago, this is my 3rd phone. I have issues with the Galaxy S9, with the volume; I cant hear phone calls, I have to use the speaker. I contact customer services, they told me to send the phone in the mail in order to fix it, and they will send me a UPS label in my email.

I did receive the email and I click the UPS link didn’t open, error message appeared. At this point I don’t have phone and the problem hasn’t been resolved. I had spend thousands of dollars in Samsung phone and don’t last a year.

If I don’t get this problem fix, you will loose a customer.

Went to the Roosevelt Field Company Store. Wanted to purchase the warranty for the Samsung Note 10+. They couldn't do it. Took my phone and asked other associates to help. Got back the phone and my screen protector was scratched damaged on the bottom.

They denied that they did not damage it. Very upsetting because I bought the Note 10+ from that store last week brand new. Not only did I not get the warranty, they also damaged my screen protector on my new phone. Very upsetting.

Sir i have purchased a new Samsung a50 on 26 may and only four months have passed i suffered with a lot of problems with this set once a water drop came in it then after it now a spot of pink colour has appeared on it on top right corner of it which seems to a problem

Purchased a A30 Samsung mobile on 7 July 2019..... fail to switch on .... e 29/08/2019.... advised to visit service centre .... visited service centre at. my question is that if there is so much problem in A30 Samsung mobile why you launch the same....

I recentley bought a new phone and its black and white screen wont turn to colour ?.

I have purchased 2 note 10 +, preordered Aug 8 2019. My wife received her prom and was approved. I have been denied 2 time, I have called 2 times try to chat 3 times, got the run around.

I have a history of purchasing Samsung products. I have purchased 3 tablets, a S4, S6, note 4, note 7, note 8, note 9, 2 note 10 +, 65" TV from Samsung.

This is over 150 dollars promo, since S Samsung deny me this and has given me the run around, time to put my future investments in other options. Phone #806-407-6177.

I know my purchase doesn't mean that much and is small patoto, but it means something to me. I regret to have to go to other vendors as I like Samsung a lot. But if this is the way it is it is. No problem when I prepaid $2300 for 2 new phones but hell followed when I try to follow thru &…

Lodged complaint on 28 Aug for malfunction of my two door fridge thru complain no. 4289555580 . Mr Pradeep was aggigned. No call since yesterday. I requested to plz visit at given time on 29 Aug. No visit since then nor picking call.

Is this your good service?. I will go for other means if this type of service you provide on paid service call. Vinay srivastava

Complaint for Side by Side Refrigerator not being attended for 5 days despite repeated calls to customer care and local service centre. Complaint Reference No 4288908353. Deeply distressed by the poor service by your designated service centre.

My 65' 4k high definition model 6900 tv completely stopped working after 3 months. The electronics company I purchased the tv from said I had to take it up with Samsung. I went through the process and created a service ticket.

When nothing happened with that service ticket I called and complained and they created an "escalated" ticket number. 3 weeks later and I still haven't heard from Samsung about scheduling a repair or replacement. Their repair/replacement department doesn't take incoming calls. HOW CONVENIENT FOR THEM!

I called again 3 days ago to find out what is going on and was told my escalated service ticket is still pending. Pending what I asked? I was told they will call me when they have a reconditioned tv to offer me. RECONDITIONED?

I didn't buy a reconditioned tv, I…

Absolutely did not understand my problem or the device i called about. The 3rd call that i made today was rude in not ending the call properly so i could leave a survey of my call. I am very disappointed in Samsung and will not recommend to anyone.

Ronnie Golden

I purchased a refrigerator 3yrs and 8 months ago, only to have it break. I got a Samsung authorized repairer to come out and have a look at the fridge, only to be told that the part was no longer available, and my fridge was unrepairable.

As a consumer I would have never brought the fridge if I knew that this was going to happen. After going back and forth (over a week) with Harvey Norman and Samsung, the authorized repairer contacted me to tell me they have found a replacement part.

This matter could have been fixed in a reasonable time frame, and without all the dramas it has caused myself and my family. I am very disappointed with my experience with Samsung

Respected Sir/Mam With due respect i would inform you that i have registered my complain 4 months ago.But my problem has not been solved yet, even service center has closed my complained and re-opened it dated 14th August.From last four months they are asking me to wait for 20 days but their 20 days has not passed yet.Also when i contact to engineer then maximum time he didn't receive our call and if he receives he talks rudely and ask to talk to company higher authority. His no. is 8709391858.

I hope my problem will be solved after complaining to higher authority .

Yours faithfully Shiv Kumar Singh Vill+Po. - Adarsh Laxmipur Dist.- Lakhisarai (Bihar) Mob. no.- 6201551987

on 14-3-19 I purchased a double door fridge RT28N3083S9 from the dealer T. V. After about two months, I found that the automatic defrost system of the fridge, especially in the freezer cabin is not functioning. Ice cubes would form in the cabin and when the door is opened heavy mist is formed.

In the food section cabin as well the defect is found. I promptly reported the complaint through the dealer. So far the defect is not resolved. Three or four technicians came. I honestly believe the fridge has a manufacturing defect.

It is within warrant period. I need the fridge replaced. Nobody from your customer care contacted me. I am disappointed on your service. I will take legal action if the fridge is now replaced. I and my family will not buy any samsung product if the defect is not…

I have an Samsung galaxy S10 mobile. I purchased 4 months ago and the device has overheating, hanging and battery life problem .. I visited Samsung authorized service center but they don't solved my problem. I visit there 5 times but still my problems are not solved..

I want to action about this problem and please replace my device Samsung galaxy s10.!

I bought my stove 6 months ago and they want to charge me $350 for repairing the burned cables in the back of stove. When at first they agreed to cover it. I will take the appliance back to home depot for a full refund of the 6 items that I bought.

Wich are still in plastic wrap. And will never buy again any samsung items. You guys just want to make money out of a sinle parent here. Not a good bussines method. $350 for you people is nothing compare to what I have to do to make ends meet.

My newly purchased galaxy a50 is not functioning properly, it has been dead for one complete day , flashlight is not working at all, sometimes it stops charging, despite of being a regular consumer of samsung i m very dissappointed. Plz look into the matter

Hello ,

I’m deeply disappointed in my Samsung 4K Ultra HD LED T.V. , At 2.5 years old I’m looking at either replacing the Tcon Board or LED Light Strip !! This is horrible quality and should not fail at this age.

Deeply Disappointed Samsung Customer Robert Tyrrell

99$ for an extended guarantee. 99$ extended guarantee. Once again it was repaired many times. My last requests have gone unanswered by the Samsung ticket system (Repair Ticket: 4149427213 is one of many). Now I am going to be out of pocket again for and extended guarantee.

Two fridges within 3 years is not an expected life for an appliance,this is an average of 19months for the first one with multiple repairs and 18 months for the second one with a repair and no response to other requests for repair by Samsung. I should not have to be out of pocket for replacing an appliance that is only a few months old.

00$ in extra taxes, cost increase and extra warranties and still have to put more cash out for the third fridge.. I am opening a file with the Quebec consumer protection bureau and will…

I logged repair request for my 3d smart TV 40" as the two hdm ports were not working and TV was giving bad sound and I was assured that the engineer will visit my house no A178 Fateh Nagar new Delhi 110018 at 10.30am But no turned up at time on my call g again the engineer came arong 2.30pm he only checked the sound and he said speakers are to be changed and also mother board which will cost 15000 and told me that mother board is not available and demanded 295. He did not even cared to check the speakers and mother board He did nothing and I wrote on his bill book useless visit as he came only to take rs 295 Very stupid engineer he even did not tell his name. I suggest that such type of inco. Pete t engineers should be sacked and my money should be refundex

Waiting for your reply and…

I bought samsung galaxy A70 and it's not support otg cable . Pls fix my problem or advise way .

Three time i have submit my phone to samsung service center last 23/8/2019 Still no response Kindly tale action against this issue. Bill no 4289216721

I’ve spent over 15 hours on and online trying to resolve a refund issue since 08/19/19 each time I’ve spoken to a representative I’ve been given a different answer and tonight I was on hold for over an hour once representative came on he too give me a different answer. I requested to speak to a supervisor he said that I would get the same answer that he just gave me l asked for supervisor l placed on hold again he came back to line to that supervisor would be with l was placed on hold for 30 minutes the representative then

told me that all the supervisor had left for the day because they were closing soon. When asked for his name he said have good evening and hung up on me. I’ve worked in customer service for over 30 years and I’m very respectful to others in customers.

This is the worst…

We bought a Samsung washing machine (with an extended warranty) in April 2019. In July, I wiped a smudge by the labels of the washing cycles with a dampened-with-water cloth. The labels were coming off on my microfiber cloth. Getting service was an issue.

When we called to have it repaired or replaced (the part, not the machine), we were initially told it wasn't covered. We complained, so Samsung sent 2 repairmen with a new panel with labels.

However, they had a panel for a different machine in a different color. We spoke to one while the other called in a request for a new part (or so they said), then they told us that they weren't authorized to order the new part--only the owner could do that.

That sounded suspicious but we called to reschedule with the correct part. We were then told…