Samsung

2016,model no RT27JSMSARZ/TL LODGED a complain for non working of my freez on 14 th September 2019. They provided complain no 4290573719 and directed me to contact their service centre at prayagraj Uttar Pradesh India. I tried to make numerous calls then connected with him .

The behaviour, attitude was not as professional, The employee of service centre were arrogant, and talking like criminals. this is service of Samsung company service centre . How are they treating customers. Worst service provided by your company.

My son bought me a Samsung gear fit2 Pro for Christmas (2018) from Macy’s dept. store. After having the watch for 6 months, the band completely broke off. I never was rough with it and never even showered with it on.

I tried a few different watch bands, but they would not stay on (kept falling off). I called customer service and was told they would fix it or replace it. Then I get a repair bill for over $70 (which never mentioned the band).

I was told by the customer rep that it was a software problem. why is it out of warranty? Then I’m told it’s hardware. I said your watch is defective to break off like that!! Then I’m told it’s labor. What a run around.

I cannot believe you cannot just fix this problem since it’s not a year old? My husband has had Fitbits in the past and they had…

My automati washing machine not working Three Engineers attended it But could not rectify in 7DAYS Waiting for your integration. I purchased in 2015 Hari Mohan Singh 9868136603 India

00 promotion to use. 00 left. 00. I have ear buds and thought I should buy another stylus pen because I'm always misplacing mine. After trying to buy pen, was told that I cannot use the remaining money to get Stylus pen.

00 that you'll lose the remaining money unless you use it all right away and that promotion code is a one shot deal. 00 to spend because I was not made aware that you have to spend all the money at one time only or lose it.

I'm disappointed because it should have been mentioned initially.

Look love my Samsung galaxy it freezes some times thank you

All purchased from BESTBUY: bought fridge, broke within 5 years, purchased second fridge. Purchased stove, convection broke within 18 months. 00 to remove a coin. 00 in gas. (info/receipts available). 00 in gas and the repair person used my vacuum cleaner to clean up.

I have spent thousands of dollars buying 2 fridges, 1 was un-repairable, I had to buy the second fridge to replace. The washer cost hundreds of dollars to repair for a 20 minute drive to my house and to take out a coin, a 15 minute job.

The convection oven is still not working because I cannot afford hundreds of dollars in gas and repair work to reconnect the wire on the motor in the oven. Now in September 2019 the Samsung dryer is not heating the air to dry the clothes.

Everything I have purchased stopped working within a…

We have purchased samsung 3 star refrigerator model no. rt28k3040s8/hl/2019 We were said that by samsung that the installation process Will be done by 4:00pm as per IST and we called again at 4:00pm they we will come at 6:00pm and after that they said we will come at 8:00pm but after they refused to come for installation.... Our experience with samsung was very bad....

meri tv k complain maina 28 tarik sai k hui hai lekin mujhe koi responce nhi mil raha hai jub bhi call ya msg karta hu 2 ya 3 din k samay mangta hai mera sai 8 din pahela document bhi ke liya tha replacement ya refund k liya lekin wo bhi nhi hua hai

Dear Samsun Customer Service Manager,

I am writing to express my dissatisfaction to the way my service and maintenance issue was handled by your franchise representatives in Marrakech (Morocco).

I have purchased a brand new Samsung Note 9 from the Samsung Store. Few weeks later I accidentally cracked the screen.

I immediately took it to the Samsung service store as I thought being a one month old phone from Samsung, it will be fixed or replaced under the warrantee I have purchased with the phone, this was always my experience when dealing with Samsung for the past 15 years.

The Samsung store insisted that the service centre in Marrakech has insisted that they do not belong to the same Samsung service policy and brand practices world wide as they are a private stand alone dealer. I had…

My Samsung Led TV 40 inch, screen becomes partial dark while changing channels and small portion on left top remain shaddy for a while of previous view. Please guide?

New slide in range was delivered on September 5, 2019. It is to be installed in a new kitchen counter not yet completed so has not been used. The box showed no signs of damage, upon taking the outer box off of range a dent was noticed in the right corner of the bottom slide out drawer.

We called Costco since they sold the range and they talked to Samsung who agreed to send out a new draw face under case # 146248. Now on September 12th we get a call from Samsung that they will not send drawer, that it must have been damaged in transit and will not be replaced unless we pay for a new one.

Also Samsung said they do NOT have any service in this area and basically we are on our own! Thank heavens for Costco, as the are sending out a new range to replace this one for a dent in a drawer!…

I bought a pair of galaxy buds on the 25th of August, by the 26th one of the buds had stopped working, I did the online chat on the 27th and they had me send them back, I did so on the 29th. It's now the 12th of September, and I've chatted several times as well as called several times, all I get is the service rep can't help me, that they will have a pro call me in 3 to 5 business days, it's been over 10 days and

still no call, and I still don't have any idea what happened to my buds. The only information I did get out of one of the techs was that it was out of stock for the model I had. Why does it take me calling them to find this out, I have not received an email, phone call or any other type of communication from Samsung about my exchange.

This is completely unacceptable for a…

My Name is Mr Condello Giuseppe live in Italy where my 6 month samsung J4+ is in repair for the second week , What answer's I have had are conflicting between Samsang a ,samsung service centre, one tells me that my phone is ready to be picked up, and the other tells me that they have had no orders to deliver the phone.

I am truly fed up and if this problem is not resolved within this working week , on Monday the 16/09/2019 my legal team will be demanding the substitution of the phone for a new one of a different model, better and faster. my contact details are as follows. it.

hope to have a speedy reply kind regards Mr Giuseppe Condello BSC.

This is my second and last Samsung phone. Galaxy 8 is the worst excuse for a phone that I have ever used. If it was paid for, I would happily destroy it immediately with a hammer. Why would anyone spend money on such a worthless device? Verizon is also worthless!

i want to complaint against the employe of samsung. i purchased samsung A50 before 2 days and i was facing some technical issue. i asked to the seller and also i went to cusmot care. but they didnt help me. when again i called to that samsung employ, her behaviour was so weired and un acceptable. she even said she dont have time to talk and cut the phone twice. here is the address for that shop. her name is hemlata and her contact no. +91 8882226559

MOBILITI WORLD, shop no. G-3, G.F. super area 457, Sqt on plot no. 19, situated at MLU, dwarka sector - 10, New Delhi- 110075 Mob: +91 11 41254439 mw0225@ivr-india.com

i have also attached the shop card.

i want a good response.

Dear samsung service My Refrigerator not working last Eight days.but not respond to Samsung service.i did inform also samsung service network but no response till date I'm very dissatisfied samsung service. My samsung request number is 4290168518.

V.p thakur 8755891399

I went to the centre to the Samsung Centre at Penrith last Friday regarding Samsung Fit I do get sms on it I was total dissatisfied with the service I received It was close to their going home time Male did not want to help me very much it was his time for him to go home I was told to come back another time after I rushed from work to get there Service was very poor when I did get there before they closed I walked away very angry and the problem not resolved

Extremely poor service & customer service regarding a new refrigerator that quit working. In short we were with out a fridge for almost a month before an RMA was issued. We were told to submit for DAMAGES. We did and now they only want to reimburse for food. 00.

Absolutely will not recommend Samsung.

I contacted Samsung because I have an AT&T phone on the next plan that is a Samsung A6. I had misplaced it and when i found it I could not remember the gmail or password that was synced with the phone. Therefore making it USELESS.

I was told by a Samsung CSR that i would receive a shipping label via email. Return the phone with a charger and Samsung would reset it for FREE! I sent phone in and got an email with a bill for $102 stating the phone had been reset and the screen that had a small crack was fixed.

When I didn't even ask for any other service than what i was told on phone by CSR that my phone would be reset for free and mailed back to me in 5-7 days. Could you please explain? I have purchased Samsung for over 10 years.

This is the first time i have had an issue and the CSR…

I have made 18 attempts to obtain a resolution to my ongoing issue with my Samsung refrigerator. The compressor went out in it on July 4th and it was covered under warranty. The issue with my refrigerator was initially brought to Samsungs attention on July 5, 2019.

It took nearly 3 weeks for them to replace the compressor, with a large one that my fridge was not equipt to handle, which in turn caused the entrire fridge / freezer to break down. I have been battling with them to replace the unit or issue a refund since i was informed on August 19th that it would have to be replaced as it was unrepairable.

Here i sit 2 plus months later and I have not yet received the proper recourse in order to purchase a new fridge.

Finally, after a very long 2 month span, on August 30th, I was told by a…

Hi. I brought a Samsung s10 on contract just over 8 weeks ago. With no offers. Today I have seen you are now giving away a new samsung watch when you purchase a samsung s10 on contract. I have been a loyal customer for many years with you.

Your phones are the beat out of all the other companys. I feel that this is unfair that I am unable to qualify for the samsung watch. And have never been able to get offers. Just because I like to upgrade to tour new phones just after they come out.

I feel like i am losing out buy doing this every time. Thank you for your time

I bought samsung note 10 + after a pre booking dtd. 09 August and i was informed that i have to chose one gift from 2 options as Samsung offer available I chose the "Level U + wireless power bank" which I had received them belong with my mobile but

i received the note 10+ on 23rd August without the gift and until today i do not receive it and i contacted Samsung Egypt several times but they do not respond to me by any clear information by the reason of this delay now i need your help to receive my gift immediately otherwise i will be forced to submit my complain to the "The Consumer Protection Agency" in Egypt and the NTRA " National Telecommunication Authority" against Samsung Egypt Appreciate your soonest urgent feedback with an advanced thanks

I am a University teacher in Tabriz, Iran I am a Samsung customer for 10 years, I love Samsung phones so much 19 months ago I bought a Samsung Galaxy S8. Now after 15 month, there is a Greenline of death on my Samsung S8 LCD for 2 months and 2imes it was disappeared but again it is on my LCD(photos of my LCD is attached), I went to Samsung shop that I bought this phone they said maybe It has subjected to trauma(Impact) but that was wrong there was no impact on my Samsung in the past 19 months and I think my Touch LCD is destroyed in software because the green line is appeared and then disappeared and again in is reappeared.

Because my country is under heavy sanctions so there is no real official representative of Samsung in Iran so the Samsung shops don't agree that change my phone or…

Microwave door is not working.

Called Samsung parts department for two days. They do not answer , and when I leave my name and number they have not attempted to call me back. I can not find a water filter to fit our refrigerator. I have tried compatible filters and Samsung filters and they do not fit.

It appears they have changed the filter and they no longer fit properly, because they now have a lip at the top of the filter that makes it to big. Please assist in getting us a part that works.

I sent a Note 7 back to Samsung in April using the pre-paid label they provided. After 3 weeks I called to see where my check was, hey told me that they had received the product but that it hadn't been signed into the warehouse.

They would escalate the claim. After another week I called back and the Note 7 supervisor Sivon T. lied to me and told me he would personally call me back but never did. I then contacted a Shandrika S. in specialty claims who said she would escalate it and get back to me. She never did.

Every time I call in I get the same run around saying they can't find the phone even though it's been delivered to them using their label. Every time I call in I get the same supervisor I'm trying to complain about Sivon T.

They think it's funny that I keep getting transferred to…

I have purchased Samsung side by side door refrigerator on 25/03/19 (water dispenser) from Hari om electronics gaziabad, but on 18/8/19 i lodged a complain regarding water dispenser through customer care number, after a lot of telephonic conversation after five days your people from service center visited my house, made videography and said dispenser set will be replaced, after three days another people came & again made vediography and told me there is no problem, i asked him the cause, answered as a nontechnical way, when i asked him another relating to the same.

He answered I have no knowledge. Still now I am facing problems. More than 100 times telephonic conversation took place between customer care and service center people but all my effort went in vein. Now I am feeling myself as a…

Spent $2400 on fridge, broke 2 and a half months later. Two techs out and last one told us it had been repaired before we received it. Back and forth with your company and Lowe's almost a month later and we still have no fridge.

The money we lost in food and having to eat out is ridiculous and the situation all around stressful. We were told we would get an email for exchange within 3-5 business days. Five days are up. I'm going to contact corporate office for Samsung and Lowe's as well as local news channel that has a reporter that deals specifically with consumer complaints like this.

A month without a refrigerator is ridiculous. It should not have taken this long. I'll never buy Samsung products or from Lowe's ever again. Customer should always be taken care of. Company should have to…

SAMSUNG MUST STOP HOW THEY HANDLE WARRANTY. I WAS TOLD BY SAMSUNG THAT I NEEDED TO TEXT TO GET QUICKER SERVICE, I WENT OUT AND PURCHASED A TEXTING PHONE AND NOW 2 WEEKS LATER I CALLED FOR WARRANTY ON A SOUND SYSTEM, THEY SAID I HAD TO WAIT 24 TO 48 HOURS TO GET A CALL BACK AND

I SAID "WAIT I WAS TOLD IF I HAD A TEXTING PHONE I COULD GET THIS ALL HANDLED IN REAL TIME" NO WAITING FOR 2 DAYS. AND I WAS TOLD BY 2 PERSONS THAT DAY THAT THEY HAVE NEVER HEARD OF THE TEXTING METHOD, BUT SAMSUNG IS THE ONE WHO TOLD ME TO DO IT.

PEOPLE CANNOT WAIT FOR YOU TO CALL THEM BACK IN 2 DAYS BECAUSE IF I MISS YOUR PHONE CALL THEN YOU CLOSE THE CASE AND ROUND AND ROUND WE GO, I HAVE TO CALL BACK AGAIN AND REOPEN THE CASE AND NOW WE ARE ON THE SAME ENDLESS LOOP GOING ON AND ON. STOP THE MADNESS SAMSUNG.

DO…

I want to get my fridge which is under warranty replaced. It initially broke on 8/4/19. Worked for a couple of weeks then failed on 8/26/19. It was deemed unrepairable on the 29th of August. I called several times and never got past a front line person.

then on the 5th I finally got a supervisor, He put in ticket 5123611706 and explained that they needed a receipt so i sent that in. Now it is the afternoon of the 9th of September I have called logged another ticket to get this resolved.

No one has called me at anytime during this process and i have had to drive it. I have been misinformed, lied to and generally messed about with, one group said that it all has to go through "case management" today they asked me if I wanted an exchange.

Frankly all I want is a refund and to be done with…

84 including sales tax, delivery, and installation. It was delivered and installed on 06/12/19. Two days after installation I noticed that the icemaker was not working. I called Home Depot and the rep transferred the call to Samsung. Samsung sent a technician to my house on 06/20/19 who replaced the icemaker and it started working.

5 months later the icemaker stopped working again and the products in the freezer were watery. I called Samsung. On 08/15/19 Samsung sent another technician to my house. He said that he needed to replace a part and he would come back the next week.

On 08/20/19 he came back for the 2nd time and after 20 minutes came out of the kitchen and said that it was fixed. This was a lie and nothing was fixed. By that time the freezer was warmer than the refrigerator and…

I have purchased a Samsung 32" TV from bedi sales sector 32, ludhiana since 12month back that have given me a demo piece I am facing a problem e-pop m4010 logo showing on the screen

Most worst service centre at my city at dibrugarh as I have not received any service against my Samsung ac till today. If possible please take away my ac without any refund,

I bought Samsung Notte 10 Plus at Palladium Mall. I'm an Israeli and I was told there was no problem with the device being open. After a few hours, the device went into recovery mode. I went to the store two hours later to send me a refund to the service center.

The service center refuses to win me over. I am a tourist and two days off went because of the phone

Ser req 4288641458 dt/-16/8/2019, still un resolved. Mechanic visited, further spoiled appliance, accepted by him in front of Senior, now informed that "PART NOT AVAILABLE", nor response from any senior executives or local service center. Helpline, is making records of only their version, my grievances not recorded.

My samsung microwave has some problem and I personally delivered it to Samsung service center in Trivandrum, kerala almost a month ago. I have been calling every two days and every time they say that their technician is in the field and will come and take a look next day. Please help.

i am sumsung member last 15 years recently i bought your samsung galaxy A70 on 12 august 2019 but now it's creating many problem it's heating high without doing anything and there is battery problem also when it connects charging it's battery decreasing. I visited your service center (We care, Rohini, New delhi near M2K, cinema) on 7 sep.

2019 but they did't resolve my problem inspite of they increased my device problem now i played any music and video it warm very high near the speaker after that i have to restarting my handset continuously. It is my humble request to you please exchange my handset because it not complete one months also to purchased.

I buy Samsung 75 QLed in 1/12/2019 and the tv have on/ off issue on 8/7/19 and tell they what happen they say they will send a technician to see if they can fix the tv. I ask if this will cost me anything.

They say NO because it still under warranty, but it taken so long so they say know it taken so long so the will accommodate me with a new tv and I ask them will it cost anything they say NO and will it be refurbished they say NO. It will be a New Tv same as what I have.

1 month later waiting for your exchange department reach out and say know I will get a refurbished tv and if I don’t agreed to take that your guys will not fix my tv either and I send Samsung my copy of receipt and they will not make any attempt to help me with Nothing.

Since Samsung have it record and on file that…

I buy Samsung 75 QLed in 1/12/2019 and the tv have on/ off issue on 8/7/19 and tell they what happen they say they will send a technician to see if they can fix the tv. I ask if this will cost me anything.

They say NO because it still under warranty, but it taken so long so they say know it taken so long so the will accommodate me with a new tv and I ask them will it cost anything they say NO and will it be refurbished they say NO. It will be a New Tv same as what I have.

1 month later waiting for your exchange department reach out and say know I will get a refurbished tv and if I don’t agreed to take that your guys will not fix my tv either and I send Samsung my copy of receipt and they will not make any attempt to help me with Nothing.

Since Samsung have it record and on file that…

I'm having a double door refrigerator purchase in 2012 its lower part is not getting cooling, I lodged a complaint an engineer visited n told some part need replacement so will come next day,No one came after follow up he said part not available will come next day,Some other person came n told its not repairable now its scrap. My point is due to non repairable parts why I should suffer means since this fridge is not working I need to buy new,Either it should be repaired or replacement should be done,I booked a call with reference no.

1155139118 Samsung,Your representatives told its 7 year old so out of warranty no support from Samsung check with dealer, Dealer told its scrap he will give 1000 rs. 9216032500 u can check I'm using Samsung from 2002 but due to some issue which is not…

Fridge bought in 2016 end malfunctioning since Jan 2017 and needed repair and was required to be repaired again on 15 June 2019 but is not working since 6th Sept viz within 3 months but hasn't been repaired till now after daily calls to your service no & technician. Your product as well as service quality are terribly poor.

I lodged complaint on phone no 180030102232regarding my washing machine,since then iam daily contacting on same number so many times, and every time I was assured visit of technitician but nothing happen since then. I am thinking to dump all product of samsung being used by me ie tv,wm, mobile etc. Very poor service. gorakhpur. 9455735412

I buy Samsung 75 QLed in 1/12/2019 and the tv have on/ off issue on 8/7/19 and tell they what happen they say they will send a technician to see if they can fix the tv. I ask if this will cost me anything.

They say NO because it still under warranty, but it taken so long so they say know it taken so long so the will accommodate me with a new tv and I ask them will it cost anything they say NO and will it be refurbished they say NO. It will be a New Tv same as what I have.

1 month later waiting for your exchange department reach out and say know I will get a refurbished tv and if I don’t agreed to take that your guys will not fix my tv either and I send Samsung my copy of receipt and they will not make any attempt to help me with Nothing.

Since Samsung have it record and on file that…

Purchased a 27 inch monitor for my computer at the first of the year from Lazada. Got it and it worked fine for 5 months, started acting hinkey and just stopped working in July. The monitor was taken in to a Samsung service center in Chiang Mai, where it was told the problem was our fault and it would take 4,000 baht to fix.

No other information was given as to why it was my fault. It never was dropped wet or moved more than inch or two for occasional dusting. Oddly the person in front of us was told the same thing. But why under a years warranty was it my fault.

I had our local computer guy fix it for much less 1,200 baht and he gives a one year warranty on his work that he'll honor unlike Samsung. In our home we've a Samsung AC, clothes washer (big sized that plays melodies when done)…

Phone calls i.e Whatsapp and normal network calls drop/go mute during calls where the other person can't hear me. This happens a lot when the phone is on speaker.The call resumes after waking up the phone from timeout.

I have bought samsung a70in 29000 just before 3 months The performance of phone is very poor Fingerprint scanner face id does nt work properly. I was a die hard fan of samsung but now I hate it's product. So I request u to plz return my money I. e. 4 months installments.

All brought all my appliances for my kitchen all Samsung everyone has something wrong but the refridgerater is the worst ice maker doesn't work right slow and if you want cube it does what it wants mostly crushed.The draw in freezer sometimes has frost all over what is ever in draw The dishwasher is so loud and sometimesoon doesn't dry dishes

Faced Very poor response and bad behaviour from prachi electronics bulandshahr uttar pradesh service centre. Need immediate response or else i have to go to consumer court. Trusted your products but was wrong. Multiple parts failure in fridge and what a response from service centre .

These people should learn some manners before serving the customers. Mob no. 9897595505

I've been purchasing all my recent phone and accessories from the samsung app. Its tied to samsung financing td bank. This last order I put in will not go through due to being not approved. d. bank and my account is up to date with more funds then needed.

I don't see why it's not approved through Samsung. I also contacted Samsung and was told that there was nothing they could do and have no reason why my purchase isn't approved.

Purchased a refrigerator two-three months ago and once we got it home & set-up the icemaker did not work. Upon checking into warrenty, we were told item was under warrenty and that the icemaker would be repaired free of charge.

Received call stating a Samsung serviceman would contact us to set up date & time to come to home & repair refrigerator. Approximately two-weeks later we received a second call stating there was not a Samsung serviceman in our area so the refrigerator was going to be replaced - would be shipped to our address.

Another week passed and we received another phone call from Samsung stating the model we had purchased was not available (in stock) so Samsung was going to reimburse us $1,274 for the refrigerator. THEN we are told we must CUT THE CORD on refrigerator and…