Samsung

I have a s9 phone. Which will not charge, I went through my provider and was as it is under warranty it is down to Samsung to rectify this problem so I was transferred to yourselves. This was over two weeks ago and everything was arranged eventually.

All information was given that was asked. Now yesterday I received my phone back un repaired with a note saying as I haven't provided proof of ownership it will not be repaired. At no point was I asked to provide this information.

I am extremely disappointed with the level of service I have received from every person I have dealt with thus far. A real lack of solutions only more problems and excuses. I have a customer reference which is 2122847279. I expect to have some clarity as to how this has happened and I will be considering looking…

Bhilwara ... Samsung service center in bed sevice

I'm am rakesh Shiyal Im mahuva dist Bhavnagar state Gujarat Service centre person behaviour is bad Name sarfraz Habibani No provide in head phone replacement

I bought a washing machine WW10H9600EW in November 2016. It was one of the latest models with a high capacity, an automatic dispenser for washing and softer liquids, the types of programs I would frequently use and could even be operated from my mobile phone.

I have had to call out the technicians several times since buying the machine the last time on 20th July this year because it was stuck at the beginning of the cycle where it detects the weight of the items in the machine. The engineer came and told me he had fixed it by cleaning the filter.

When I insisted that he put it on a wash cycle it was discovered that it was not fixed and he told me it needed a new computer! I paid for his visit and waited for the computer to arrive.

About one week later he came and fitted the computer and…

My phone broke down yesterday. It just stop charging. So I went to Samsung store ( I had Samsung phone) to ask if they can fix it for me. Been told its £300 so I better get a new phone instead so I did. Bought the A10.

I have asked the staff member if they can tranfer everything from my old phone to the new one somehow. Been told thats fine the only issue was that my old phone had 64gb memory while the new one its 32gb.

Still I have asked if they can transfer everything they can. Been told its ok to do it and wanted me to come back after an hour. An hour later Im coming back just to be told it will take another half an hour!!

Oh well I thought to myslef because I really needed all my pictures I had in my phone (around 8000 ). Coming back 10 mins before the store close down and what???…

Our newly purchased Samsung dishwasher was… not normal. It would only drain manually. Please note that it COULD drain, but it wouldn’t at the end of a cycle like dishwashers are supposed to do. Meaning my dishes would end up sitting in an enclosed, humid space full of dirty dishwater. (We also noticed that the dishwasher’s 60-minute wash option went on much longer than 60 minutes.) Something wasn’t right.

And so the run-around began. First, at the suggestion of several websites, we completely replaced the drain hose, just to be safe, and double-checked on the high loop. When that didn’t solve the problem, I contacted store we purchased the dishwasher from, who directed me to Samsung, who promptly opened a ticket and arranged for their third-party appliance repair company to come take a…

Hello,

I am writing here because I have an account Galaxy Store Seller Portal under user Admin@CreativeStarSoft.com, but the Support link is not working ( https://help.content.samsung.com/csseller/auth/gosupport.do ) .

My app was sold on the portal every month, but I haven't been paid since February.

The Financial Report in my Seller Portal acount shows the following sales results: 2019-01 USD 47.26 2019-02 USD 31.99 2019-03 USD 39.82 2019-04 USD 43.58 2019-05 USD 44.15 2019-06 USD 41.28 2019-07 USD 26.03 2019-08 USD 28.45 __________ TOTAL: USD 302.56

I have only received USD 49.63 on 2019/02/28 and nothing else since then. Please send the rest of money to my bank account as soon as possible!

Please help me with this issue!!!

Thank you!

customer name:Luleenbenjamin Address:H.No 5-12-13 indra nagar colony yapral secunderabad Hyderabad telangana 500087 appointment date:16/9/19(18:57:45) complaint bill no:4290683719

On june 7th 2019 I bought a samsung A50 mobile phone complaint model no.RZ8M42LD4EH from you and lodged complaint on 16/9/19 at Samsung service center near paradise secunderabad telangana. I have discovered that the phone has the following problem 1.while we used to charge our mobile phone it used to get heated up and when we approached the service center secunderabad telangana they said that colour build up has occurred. when I first learned about this problem I contract customer service center first and then approached these people via customer services 1.joythi 17/9/19 at 7:54pm 2.samson 18/9/19 3.amala…

I have a mobile A7 2018, the screen was broken, I went to Raya at Mohandeseen Cairo, on the last Sat. 21 Sep to change, I paid about 2000 LE and they did the job. While checking the mobile I found the focus camera is not working I went to Samsung Abbas El Akkad St.

at Cairo on 22nd of Sep. they told me we have to change the camera it's still under guarantee they did but while I'm receiving the mobile I found scratch on the back under the Glass after long negotiation with the staff they told me it’s our fault we should change you the back but

the serial number will not be stamped on the new one for me this is a problem because the I lost the originality of the mobile what is the solution from your opinion please your support will be appreciated.

We spend 3k on fridge less than a year ago. It was making a funny noise. A service man come to fix it, afterwards it didnt work at all! Service from samsung has been the worst i'v ever experienced. I think Samsung evern tried to blame us.

we are a young family with 3 children. This has bn going on for over 3 weeks now! And i haven't started telling you half of it yet. Ps we evern took out extended warranty. We have found samsung terrible to deal with.

we have no fridge, i wish we never bought it. what a nightmare. All we wanted w as a fridge that work, replace all the food and compensation for the stress you have caused us. we will be talking to people about our horrible experience with samsung

No one is calling me at 305 . 527.2653 I already expressed my complaint

I purchased a tablet on Aug 26th fron Sam's Club in Cleveland Ohio. During the set up process I locked myself out. Shipped to the repair center on the 5th of Sept but to date still do not have tablet today is the 24th. e.

new software installed sent to wrong service center and one of the best was it is a WiFi and had to go to a different repair center. Don't all tablets use WiFi??? I am at my wits end with this and don't know what else to do?????

I purchased Samsung A50 mobile and cost 18300 new mob only 3months being I'm using .. I kept charge in my home nd later I seen n display some colours appeared on display and I went to Samsung service centre they said mee to contact Samsung headoffice it's being a one-week no response from them. I'm requesting Samsung service to replace or repair my mobile soon as possible

I hate the 10+. Waste of money. My 8 was much better. Wish I had waited for the note. Cant believe it doesn't have a notification light. Battery sucks. Wish I hadn't gotten it.

Following up for EMI locked phone for 45 days with customer care and no resolution is available till. Customer care executive (Pramod) talked rudely and dismissed case.

I have an issue with my phone, which I can't get anywhere with Samsung support for 3 weeks now. This would be a simple fix but it's either they are too lazy to read what the complaint is or they just don't care.

I keep getting the same stupid answer then they log the job off as complete when they haven't solved anything and I couldn't be much clearer to them Ive sent them screenshot after screen shot and the most recent reply I got was the best I couldn't believe the most stupid reply.

It was we need you to confirm that you want us to reverse the data protection. I couldn't believe I was asked that when for the past 3 weeks I have asked them to do it as I never requested to have the data protection request.

The help desk even sent me a message to say they have locked me out of my…

Hello,

I have purchased a Samsung Smart LED TV on 29 Jan 2017 for 52,000 INR. This was purchased from Reliance digital,Phoenix Mall Pune. TV's motherboard and Logic board got damaged and technicians are saying to change both of them. The cost to replace these 2 items is around ,10,000 INR.

I was surprised to know how can a brand will have such issues so early? i have purchased TV seeing towards a Brand, invested around 50K however not satisfied at all with the brand due to issues seen in 2.5 years.

Can you please check and let me know where I can escalate this as I am really not satisfied with the product which I have purchased which is giving me such issues within 2.5 years.

Name - Sameer Ghadge Mob no - 993691616 Add - Vishal Nagari,Dighi Pune. Pin - 411015

TV model No - UA43K5570AU

Who's brilliant idea was was it to do away with the notification light on the S10+? You need to fix this, and send an update to download the lack of notification light

I called in June to complain that our stove with a ceramic top was randomly turning on. They advised that it could not happen. It continues to do this so we unplug the stove when not in use which is extremely inconvenient.

I noticed in August that Whirlpool has recalled several models of ceramic top stoves for this very reason, the burners randomly come on. I called Samsung again to ask they had received any similar complaints and to advise them that this can happen as it is happening with Whirlpool stoves.

I was told that yes they had received similar complaints but there is no recall and they cannot do anything. I stated that this is a fire hazard and asked if Samsung is prepared to accept this liability/responsibility. I was told to call back if this happened - they cannot do…

We bought an $800 dryer brand new 3 years ago. Been in pieces twice for repairs.

First time the heating element failed. This time it's the drum seal. Other manufacturers charge less than $50 to replace this part. Not Samsung. They want you to pay $120-160. Absolutely ridiculous. I've now dropped $300 for repairs on top of the $800 to purchase.

We also bought the matching washing machine at the same time and the perimeter of the bleach dispenser is covered in rust. Both of these items are pieces of junk and another Samsung product will never find its way into our house.

In July of 2019 i upgraded to the new Samsung A70. I decided beforhand to apply for the package that included a battery pack as well as the Samsung Fit E. I contacted MTN regarding my delivery as those items were not included.

They said that i have to go to Samsung members an register where i could then claim my Fit E. I did that an was exited to receive my confirmasion and claim number. Weeks went by end still no delivery when i then started contacting Samsung from my side.

I spoke to several people and was askes to send them proof of applicable documentation witch i did. Their response was that the courier visited my twice and could not deliver after witch the gift was returned and terms and conditions applied that i forefitted my gift.

As NO ONE contacted me in any way, this is an…

My mother's ice maker chops all ice now regardless of setting. I contacted support via chat. I was told to reset it and wait 8 hours. No change. I contacted them again, eventually got a repair ticket. Hurrah!!! Upon further review the slime dog created it as Out of Warranty without even asking me to verify the purchase date.

After just three more chat sessions and sending two copies of the receipt, they finally relented and accepted that it WAS in warrant at less than 11 months old. The first receipt was denied because while it showed place of purchase, logo, date and price, the payment type was cutoff. I told them it was none of their business how it was paid for. In fact I asked what difference it would make if I paid for it with sex!

I had a similar experience a few years ago. I…

I have Samsung Galaxy A 30 . Some files can not be opened even after downloading some file reader apps. Files downloaded from government site of monthly salary statement can not be opened. It has created a lot of headache.

I have met the shop owner but he was unable to solve the problem.

My led TV complain Not solution in one month of my complain

I'm Tin Maung Thwin and I'm from Myanmar. I purchased Samsung Galaxy Watch in January 2019. In May 21 (4 months after purchasing), my watch had problem in sensors and I went to service center. Serviceman said all sensors of my watch were not working except light sensor.

He said a new circuit (motherboard) had been changed and returned it on May 31. It worked properly. After nearly one month on June 25, the same problem occurred again. No step counting, no heart rate measurement and so on.

The serviceman said the same as first time and I left it for servicing. After 6 days on June 1, he returned it with normal function. On September 4, I noticed that my watch floor sensor stop working and showing 0 floors.

It had to be checked by serviceman and found the…

Samsung Refrigerator, model # RF261BEAESR, 4 years old, just required repair. There was a buzzing noise which became louder over 24 hours at which time it stopped buzzing. It took 24 hours before realizing the refrigerator and freezer were not working.

So I Googled the symptoms immediately finding a YouTube video explaining the Samsung refrigerators are notorious for freezing up, the evaporator fan hitting the ice and eventually burning out unless the ice is defrosted. Of course this information came too late.

I called local service who diagnosed the issue as the same as Google search - ice build-up causing the evaporator fan motor to burn out. The service technician defrosted the ice, replaced the evaporator fan motor for a cost of $330.

The service technician suggests defrosting the…

Washing machine is not working.

September 20, 2019

Yoon Boo-Keun, CEO Samsung Corporate 129 Samsung-ro, Suwon-Si Gveonggi-D, 443-742 South Korea

Re: most recent case number 512-361-6306

Dear Sir:

Certainly this is a very small matter to a multibillion-dollar corporation, but I feel you should be made aware of the ineptness of your customer service department in the United States.

It was mid July when I sent my galaxy Tab-A for service. Similar to problems with an earlier series of your cell phones, the lithium battery had expanded, the unit was running extremely hot to the point it might’ve caught fire. I returned it to Samsung asking for a repair as this was a safety hazard based on what was obviously defective battery. Upon receipt by Samsung I was told it was out of warranty, but a courtesy waiver was offered for…

My washing machine bought in jan 2019 has broken down. I had to wait a week for repair and was broken again within 30 mins. No one could come back for another 4 days which I said was unacceptable and not good enough.

As there was no other option I called the following day to confirm this appointment for today and the person said I would get a call today with the time of the service. I called today after making lots of arrangements to have someone at home and they said the appointment was cancelled and I now have to wait another week. This is atrocious service.

Hello sir !! I had made a complain bkg I'd number 65126943 refrigerator repair service , out of waranty. I was directed to a service centre who sent two boys who didn't know anything and they said the compressor is not working and it will cost ₹9500/- I had a doubt that they were out to cheat me.

I got it checked with another person and he said that the connecting wire was burnt and he changed it and charged me ₹500/- This service centre is also very rude and said that they are unauthorised agents of Samsung. They are not even listening to my complain. of people.

Please look into this . Because all love Samsung product and I don't want their name mucked with these kind of unauthorised guys . Thanks

This is regarding the poor service regarding repair of our refrigerator. Complaint under mobile numbers 9999821661/7827422019 We are trying to get it repaired since last 35 days The gas was refilled and some part was changed. But the refrigerator is still not cooling.

We are calling your customer care every day but nothing is being done. Please help

I have a Samsung Refrigerator that I purchased in August of 2018. The ice maker has gone out twice in one year. I spoke with the technician to fix it. He arrived today without the part further inconveniencing me. So this means that I as the consumer has to wait another 4 days to get it fixed.

In terms of customer service, this is not acceptable nor is the fact that the refrigerator was bought brand new and I am having trouble with it. I still owe for it. It is very disappointing that I am not receiving the service from this Samsung product that I expected.

I need to speak to someone to explain my concerns. Thanks Gretchan Williams

YOU HAVE ANOTHER EMAIL FROM ME ON THE DYER AND I HAD APPOINTMENT TODAY TO GET MY DYER FIX AND IT WAS CANCELLED TODAY BECAUSE OF THE TIME THATS TWO NO SHOW AND ONE CANCELLED I AM OVER THIS AND I FEEL YOU JUST NEED TO COME AND GET THIS DYER AND FIX IT AT YOUR PLACE AND BRING ME A NEW ONE LIKE THE ONE I GOT THAT HAS NOT WORK BUT

ONE TIME SINCE I GOT IT A MONTH AGO I AM 63 YEARS OLD AND WORK THREE JOBS AND HAS TO LEAVE A JOB OR NOT GO INTO TO WORK TO BE THERE AND NO SHOW OR CANCELLED PLEASE SENT ME A NEW ONE AND TAKE THIS NEW ONE BACK

com and they delivered Body Dented Washing Machine. They packed Body Dented from their shop and packed it nicely. What a CHEAT, are they not ashamed of their work. It is more than 5 days and they are keeping quite.

order #11132431522 was delievered on 14th September 2019

40" smart TV was installed by Samsung technician on wall using nails instead of screws. TV has now fallen down and damaged. Model:UA40JU6470. Samsung should make a free replacement ASAP. R CELL PHONE :9447813111 KOVILPARAMBILHOUSE KODUNGALLUR 680664

My son’s Gear 2 watch refuses to turn on or charge. Aug 15 Samsung said sent it to them and it was under warranty. Called a week later to check and told not under warranty even thought I sent a copy of the receipt dated 10/8/18 so less than 1 year old.

Told it was a mistake and it will fixed and returned in 7-10 days. Call 2 weeks later to hear now the phone has water damage and will cost $253 to fix. There is no water damage. They sent the unrepaired watch back.

I call to question why, given to case management to call and discuss. Told someone will call me in 5-7 days. No one calls?? I call back and speak to tech support who says send watch back and it will be fixes.

So Samsung receives watch and now says warrant ended June 30 and won’t be fixed because Amazon doesn’t have correct isn…

Bought a samsung refrigerator at home depot .. sealed system still under warranty ... freezer stoped working and other zones in fridge not functioning as they should .. called samsung for warranty repair and had to pay for transport of fridge to authorized repair place that samsung gave me ..

this was in july .. now on september 17 th i get a call authorized repair place that refrigerator is unrepairable and they give me a exchange # fir fridge and say to call samsung .. so today on September 18 th i call samsung with exchange number thinking i will finally have a refrigerator back .. nope ..

another 3 to 5 business days to process my complaint and no guarantees i will even get a resolution or a fridge anytime soon ... over 2 months without refrigerator and counting .. TERRIBLE CUSTOMER…

My complaint is about the service that I am receiving about buying your trade-in deal on your Galaxy note 10 plus. I have been trying to find out why I'm not receiving credit for my trade-in Galaxy note 9 phone that I mailed off on the 9th.

I am receiving no help from your customer support not only that your customer support hung up on me. I no longer have access to this email so I'm trying to contact them directly to find out why I'm not receiving my credit because I can no longer get information through this email I also have another email but

your customer support will not take this email down so I can know what's going on with this order in the meanwhile I am not receiving credit for my phone I am not receiving my bonus for my trade-in phone and your customer support is not helping…

Hi Team,

I need this to be escalated to higher authority without fail, failing which I will get into legal suite.

I recently visited samsung service center near me

Address: 485, Chinmaya Mission Hospital Rd, Near Paradise Hotel, Indira Nagar 1st Stage, Stage 1, Indiranagar, Bengaluru, Karnataka 560038, India

I met one of the support executive conveying my issue (Ms. Rani in counter #3).

I had issue with my adapter for which I wanted a repair or replacement, while speaking to her I learnt from the executive that my device and all the parts was under warranty and told me that she will provide a free replacement of accessories and also recommended a free replacement of battery, audio jack along with it since I raised concerned towards it.

After the replacement done, executive calls me…

I buyed samsung note 10 plus on 24 august 2019 256 gb

After 2 weeks phone earphones and bluetooth got stopped It doesnt plays mp3 songs

Submitted the phone to samsung gallary vashi .navi mumbai on 16/9/19

After re installing the software Phone got the same issue disturbance while playing the songs via earphones

They said it got a hardware issue It must be repaired

But m not willing to get my phone repaired I want a totally new brand piece

Its a 80thousand hand set Want it to be replaced not repaired

I have been trying for 4 weeks to contact Samsung about my upgrade programme, I am eligible to upgrade. I have been since august 7th. but since then I have been bounced from one department to another multiple times.

I have called to be redirected 5 times and sent to the wrong departments only to be told to start again. we are now midway through September and still nothing and still no upgrade.

I have had 4 online chats with them, a slew of twitter messages and emailed them 7 times. and still absolutely nothing.

It's disgusting.

I am trying to redeem a promotional free gift. I purchased a Samsung Galaxy S10 and can redeem a free watch. I have put the redemption in, however received an email stating the receipt that clearly states PLEASE RETAIN THIS DOCUMENT AS IT IS YOUR PROOF OF RECEIPT was not excepted.

It was given to me when the phone was delivered to my door. This is my receipt, this is my proof of purchase so please explain to me how I am meant to provide a different receipt as proof? I am a long standing customer of Optus and all my dealings are done via the phone or their chat service.

The chat proves I have purchased the phone. The service I have received from Samsung is the worst I've ever received. I have been made to feel like I have done wrong, or the purchase isn't legitimate. I once raved about…

Very poor service. I purchased samsung a20 fifteen days back. And facing problem (phone hang) and when go to customer centre. Problem in motherboard and now after 4 days daily visit to my nearest centre. I didnt get back my phone. Very poor service. I want exchange.

With new A20 they refused for this. Why so. Is this my fault.

Your service center near me so poor to give us service they also don't have any knowledge about anything & also the owner is so irrelevant & irrresponsible so ple change your services owner and service center

I had a problem with your earbuds. So I've done everything asked with negative results so a refund was approved after sending back the earbuds. That was on August 12. It's now September 16 and I've yet to receive my refund and you have the earbuds. This is unacceptable.

And calling your support line is truly a joke. With no one every repeating the same this. Lies of call backs. Language problems with most calls going overseas. At this point I'll never purchased another accessory product from your company.

Also I'm wondering if I should enlist the help of a lawyer. No one should have to be subject to such disrespectful service or should I say non service. 00.

I bought my sumsung microwave at game store but it has stopped working. What should i do?

my new mobile is country code locked.but that mobile is in india.i purched in saudi arebia

Bixby is shit shit shit I'm selling my a70 f samsung shit software

To Whom it May Concern,

In below I would like to share my terrifying experience that has happened to me and my family while purchasing tablet at one of your Samsung Stores. Until this very unpleasant experience I was HARDCORE SAMSUNG ONLY customer. All my devices – including 4 TVs, Refrigerator, Microwave, Dishwasher, Washer, Dryer, Tablets, personal cellphones and all the gifts I was buying for birthdays, holidays were Samsung related – mostly Tablets. For my Mother’s Birthday I wanted to purchase Samsung Tablet and give it to her. My Mom, Sister and Myself decided to visit Samsung Store mentioned below. On 09 September 2019 I walked into Samsung Brand Store located in Galeria Forum, Gdansk, Poland. We were the only customers in the store. None of the two representatives for Samsung did…

My request No is-4289466668.Till date it has not been resolved.your service centre speaks to me after every 2-3 days,but no body turns up for resolving. Fridge requires only a gasket to stop leakages from freezer door to avoid formation of ice.Your men on ground don’t listen to your service centre orders.Will you look into it ?