Samsung

We bought a Samsung refrigerator in September 2016 while moving into a New Patio home since then we have had 3 ice makers replaced we are calling tomorrow because we now need a 4th ice maker we only have less then two years left our extender warranty we would like to have a new refrigerator before this I s happens We feel we deserve one since we also purchased a stove to its very disappointing that we have this problem thanks so

much for your consideration also we cannot contact the store were we purchased it because they are out of business HH Gregg thanks again John Polinsky 502-640-6285

Dear Samsung - Head office,

I recently (3 months ago) bought a samsung Heat pump technology dryer. I paid a lot for this dryer but am unable to use it for my bedding / large clothing laundry because the laundry gets tangled up into a ball and remains wet and creased up. I have been contacting Samsung UK for a resolution to this problem but so far, they have implied that I am not using the machine correctly? I have been using dryers for the past 25 years from different manufacturers and models without having this problem? I include below, the e-mail exchanges between myself and Samsung UK for your reference. It appears that I am not the only one using this model dryer that is experiencing this type of problem as shown in my e-mail below. I have noticed that this dryer does not reverse…

Good Day,

I bought samsung galaxy A20 on the 01/08/2019, yesterday i was on the call and the screen went blank but call still active. I did try to call one of my number and keep ringing but the screen is blank. I have only 40 days using this samsung A20 and still new on the market. Would you please advise what could be the problem.

Dear Sir/Madam, I purchased a fridge that after three months of operation started making cracking and popping noises. I called customer service and was given a reference number. The technician came and tried to fix the problem. However, the problem persisted.

Then I received a text message to ring Samsung with my reference number handy. On the 4th of October I spoke to Nell who thought I wanted a refund for the unit. When explained to him that I did not even know about a refund I was transferred to Sydney and spoke to a Sadama who told me that another repair was required.

This would be done asap under your VIP arrangements. By the 9th of October I had still not heard from the contract repairer and rang Samsung again, speaking to Nell. Nell told me to ring the repairer direct to arrange…

I in this situation Since July 27th and have contacted Samsung technical support, case manager, office of the presidents but no use. I even sent an email to the CEO of the company but I guess no body cares. I am needing to travel international for family emergency in and would need phone. I have been in touch with Wilistine STeadman from last 6 weeks and only got 1 phone call and 2 emails. Below email was sent today and I am copying the reply from her too at the bottom of the email I sent.

Your last email was on Oct 2nd. It has been 6 days since then and almost a month since I first contacted you. I am really need this issue resolved. On the continuous basis reminding sending emails and phone call did not resolving the issue. Since July 27th I have contacted Samsung every day in one or…

Hello, I sending this email because I am so shocked. that XfinityMobile has left me without any cell phone service for 4 days now. My bill was completely paid off and they shut off my phone service and told it would take Samsung 5-7 days to unlock my phone so I could get phone service again.

I have purchased many Samsung phones, TV's microwaves etc. I will no longer purchase anything from your company, I buy only LG or Apple since you do not have a policy in place that prevents people with serious health issues like myself being without any phone service.

How horrible you are as a company. I will make sure to tell all of my friends and coworkers about my horrible experience with both your company and Xfinity Mobile. net

Service repair ticket 4151162669.

Your Riverdale, NJ, repair facility (CVE) has had my Galaxy Tab S 8.4 for 19 days (13 business days) and still no word on when the repair will be complete.

I've tried calling the facility direct but all i ever get is voice mail.

I've talked to your very helpful Depot Tracking personnel more than a dozen times, and although everyone is very nice, nothing whatsoever has been done to expedite the repair.

At this point, I don't know what to do about this problem. I don't understand why someone can't just call the facility directly and indicate the need to expedite the repair.

It's not a complicated repair. A new battery and charging port. An experienced repair technician could do it in less than 30 minutes.

YET IT'S NOW BEEN ALMOST THREE WEEKS AND…

Samsung dual fuel range. Bought it two years ago and have never been happy with it. Over two months ago the unit put itself into self cleaning mode (or wiping the control panel put it there). We only knew it when we noticed the heat coming from the unit.

By the time we noticed it the control panel had failed and gone black. There was no way to turn it off or stop the self cleaning process so I turned the power off to the stove. We called Samsung and they contacted a local service company who came out and examined the unit and ordered two control panels, one on the front of the stove and one on the back.

We waited a month for those parts (Samsung said they were on back order-that tells you something) and when they arrived the service technician returned with the parts. After they were…

I dropp by service center to repair Battery and power kit of my old tablet(2014 version) and they delivered my tablet to a repair center. since then I got a phone call from a repair center and the repair fee was $230 so I suprised and requested my one back without repairing but after for a while they suggested down to $100 suddenly so I agreed to pay the money for the repair.

but 10 days later, I've got email from Samsung Exchange and Refund Department, Samsung is unable to offer any accommodations due to the parts are no longer available and send back to my home. but I didnot yet received my tablet even 10 days passed since I got the email.

this is a terrible service and unprofessional manner!!

Email ID-ramachandranthampy@gmail,com .

I AM SO IRRITATED.

Let me start from the beginning.I pre ordered the TAB S6. I was going to trade in my TAB S4 so it deducted $250 from the new device making the device $399.99 instead of $649.99 ORDER #:D17SH6E0A6 I opened the device and it had a STUCK PIXEL in the center. I sent the device in for REPAIR because your company does NOT OFFER EXCHANGES. REPAIR TICKET #:4151200690 I was emailed on September 25th stating that my device COULD NOT BE REPAIRED AND WAS BEING REFUNDED (MINUS THE TRADE IN VALUE) I AM OBVIOUSLY NOT SENDING IN MY OLD DEVICE NOW. IT IS A TRADE IN. THERE IS NOTHING TO TRADE ANYMORE. So, not I am being told that if I don't pay the $250 charge back that IT IS GETTING SENT TO COLLECTIONS. WHY WOULD I SEND YOU $250 FOR FREE WHEN YOU HAVE THE TAB S 6 AND ARE KEEPING IT! THE…

I purchased a dishwasher on July 11, 2019. I took delivery 7/10/19 while installing I found the kick plate was missing. I called samsung customer service on 7/11/19, I sent a copy of the receipt and was told it would be sent to me.

It has now bee 3 mos. I have made numerous calls. Resent the receipt, been told my claim was denied, told it would be shipped in 5 to 10 days. Told it could take uip to 14 days to process.

Told it would be expedited. Told again it was denied because it was out of warranty, told I waited too long to file a claim. Told again it was expedited I would receive it in 5 to 10 days. I just want my part that was omitted.

Customer service is so bad thatnitnis beneath contempt!

Sir I had purchased washing machine on 02 oct 2019 And after communication with your executive he really after 06 pm evening he will not give Demo of washing machine Last 02day I am waiting still he is not come for Demo Waiting your reply Regards GOPAL sharma +919826362466

I can't use any vpn .when i connect a vpn and trying to open app suddenly vpn was stop automatically. After your frist security update i faced this problem! (Samsung J2Core)

Took new Samsung s10e and it is restarting multiple times. We took the phone 3btimes to Samsung service center but still Sam issue exists.

I made a complaint to the Samsung Customer Care 18001237155 on25/08/2019 and they forward my complaint to Shree balaji home appliances contact no. 9625572525 and they send a technician contact no. 7011068317 on 26/08/2019 he came and fill some gas and charged rupees 3000/-.

Next day it stop working and I call him he came and do something and he left. After next day we found that water are coming to the down compartment and the down compartment switch is not moving low or high.

Again we call to the customer care no. 18001237155 on12/09/2019 and the technician came and do some adjustment and said the switch need to replace and it will cost rupees 2500/- . I told him that switch was ok and functioning properly but he was not agree and left.

Now the problem are more than before and down…

I have a NOTE8 that is a few months out of warranty. I was repeatedly told that Samsung would repair my phone at no cost to me. I could not send the phone back as I was leaving town in a few days, so the customer service rep told me to go to my local UBREAKIFIX , call the Samsung number and provide them the UBREAKIFIX ticket number.

I spend 2 hours on the phone while at UBREAKIFIX and Samsung kept saying the free repair was entered into the system while UBREAKIFIX could never see it, so could not fix it free. Turns out that the Samsung rep must have setup the warranty for service if I sent the phone back, but not for UBREAKIFIX.

I received numerous emails from Samsung about how to ship my phone in. then you need to insure that their…

I purchased a refrigerator on 09/08/2019 from Lowes we only had for a month when the freezer quit working I have been trying to get it repaired. I have been getting the runaround. I want it replaced or repaired now

Hi Samsung My mobile note5 My mobile update is 7.0 I want new upadte

Mobile s8 no call recording . Should be enable suppose i move to another country.spend money on that.hope understand. User dont like where other mobile can samsung cant.if we would have known before buying .no call recording, i wont n my friends too wont buy s8.just frustrating u know.

Worst service and worst experience

My complaint is about the service center employees.

First day I called they said someone will call me on a thursday 8 to 12 pm, mind you I asked for a morning appointment, the day of I want to comfirm it and get told they will call you in 10 to 15 min. , now I have to wait until the 12 on a Sat to get work done on a washer from Samsung on warranty.

You tell me what is wrong with this situation, and that is to just wait for them to call to tell you when they are coming, whoever they are. When asked could I have the number of the service that is coming to my house so to make sure and to confirm that THEY know about the appt.

Out of all the calls I made and that were supposed to be recorded, I never had an appt. Yea, pissed with a complaint about your sorry service center employees. ticket…

I return my Samsung ionz back in February and been every since and now they telling me that they can't track my return now because it's been over the 120 days first it was the receipt for 2months then they had every thing they needed and was going to send me Samsung earbud and a gift card for difference call for 2months saying they escalated my order called today my order was cancelled.My email is rucker77@live.com can someone check into this matter.Thank you

Im very unhappy customer i bought an Samsung 7s edge in 2016 October and during that period of time i did ask car phone warehouse do i get an protection when i purchase this order Unfortunately there was not no Samsung care during that time . I did ask if i can have some insurance to protect my phone in case of damages or theft .

They stated my phone have a two years gaunretee on my phone so that all now my phone has stop working for no apparent reason and i went to one of your samsung shop in oxford street and manager telling me my phone no good and its best if i buy a new phone. com

My TV 55" light is coming out from the front portion

Sir I purchase fully automatically washing machine on dt 19oct 2018 nearly one month I camplent regularly but no response I go to consumer forem against your company

Purchased one samsung S10plus from Ansar Mall, Sharjaha on 27th september and opened in front of sales person and found S pen missing and shop people and myself reported but no response I am leaving Dubai on 7th after visit. Please look into it and do the needful. DR.K.K.VARGHESE, B.Sc, MBBS,FCCP,MBA 065536115

I have the note 10 + You have a problem with the headphone Supplied When certain songs are played It has a scratchy sound with a high pitched squeak..I have downloaded the latest software update for headphone but it doesn't Work. Please help or supply me with the c usb for headphones adapter Thank you SANJAY

My phone has a 4g,3g,lte,options but I can't acces I've tried everything I can pls help...

I called Samsung twice today about a white dot on my screen. I’ve read online that apparently Samsung is infamous for this. Call #1 was useless because I was not in front of the tv. Call #2 was equally useless because I was told my tv is out of warranty and there’s no service techs in my area.

I don’t know about you but I expect a tv to last more than 3 years. And I expect help if I ask for it. If I have to buy a new tv it will not be a Samsung and I will start a social media campaign to discourage anyone from buying one. This is ridiculous.

A cheap part could keep a customer happy and keep that customer for years.

Purchased Samsung refrigerator February 2017 started having problems with ice maker followed troubleshooting information booklet after 3rd time having to defrost ice maker I called for service repair tech came out and said that ice maker is manufacturing defect and would replace it then said it was out of warranty but Samsung would give me a 1 time allowance for repair he gave me a number and

I tried 3 separate times half way through call I was disconnected finally on 4th call I was told that the service technician should have called them while he was here for repair and that no refund would be given I paid 120 for service trip and 250 for repair.

Worst customer service ever will never purchase anything from Samsung again. Making complaint to BBB since this is a manufacturing defect and…

Purchased Gear IconX earbuds in January. Within 2 weeks, one of them quit working. Was able to return to AT&T for replacement, as it was within 30 days. Got 2nd set. Same issue after about a month of use. So now outside of return window at AT&T, I have to call Samsung.

They tell me to mail them in and I will get replacement. Sent in and verified they received April 20, 2019. Never hear anything.

Finally call in and am told that they are no longer replacing these earbuds due to this issue. They say I will be issued a gift card for the value. Never get gift card. this time I am told that I will get a check in the mail for the refund.

Should receive by June 30, 2019. Never comes. Call again, this time I am told that I will get an email to verify my refund and choose how I want it. Get…

First and foremost I was using it then the battery depleted and when I started charging it, it brought the frp lock then I used Odin to flash it with another rom then now brings not registered on network I cant call cant browse nothing it's useless if you could be of any assistance I would greatly appreciate.

I purchased a fully automatic Samsung washing machine on dt 19 Oct 2018. I made a complain but samsung people did not rectify my machine and they closed my complaint every time . I am being treated as a foolishman, so the best alternative I have is to go to the consumer form and also publish the complain in the news paper showing how harsh fully your company dealt with me and

warning every other person not to purchase any samsung product next time.

On July 27th, 2019, I contacted Samsung for connectivity issues with my Samsung Galaxy 8+ phone. I was asked to visit the local repair center 'ubreakifix'. I took my phone there and they informed me that the motherboard needs to be replaced and suggested to contact Samsung again as they can't do those repairs in the local store.

They were also surprised as to why I was sent to the local store as the technical support employees at Samsung know how to resolve such issues with the galaxy s8 + phone. I called the technical support team with Samsung and spent a few hours on multiple phone calls to establish that the phone would need to be sent in for repair.

Since I only have one cell phone and requested a loaner, I was told that they would complete the repair and would send the phone back to…

i have had this problem with liptronics in the past as well. Many thanks Hoosain

Took husbands working phone to a service centre and was returned to us no longer working. Have made several phone calls with no satisfaction. 05pm and no call. So furious at the way we have been treated. Would no longer trust antrying this company makes and it's appalling they won't give me a complaints form before we go to phone omnibus.

00to him. refrigerator it is better to buy another refrigerator from other comp. Hope for better service from your end.

I love my galaxy S8, but Samsung's complaint process appears to be a BS process designed to force you to give up. The issue I sent brought a response that said customer service could not understand my issue, that I needed to provide more details even though I had used ALL of the limited space provided.

When I tried to provide additional detail to their blow off response, the only email address provided was rejected. As it is time for a new phone I will search for a manufacture that is accessable to their customers. No phone is perfect so customer service needs to be available.

Even poor customer service is better than NO customer service.

I'm not satisfied with the behaviour of samsung staff they are very arrogant..

We recently had a problem with our samsung french door refrigerator. It started with a noise, then after a few days, frost started to build up inside the refrigerator and the temperature started blinking. After a few days, it wasn't cooling well anymore.

We called samsung support for them to send someone to look at it. Since our warranty has already expired, we paid $80 for the trip and diagnostic, $80 for labor, and around $150 to replace a part. This repair has a warranty of 90 days.

About 2 weeks after that, it started making noise again. I tried to chat with samsung support so they can send someone again since we still have a warranty on the service. But they told me that the original complaint was "temp was blinking and problems with cooling and frost build up" Since i didn't…

You all Jane had my headphones since Aug and I keep getting told someone whol call me in a couple of days for my refund info and they have yet to call. Everytime I ask for a manager no one is available ever.

Someone mfs to get in touch with me. Next step is a lawyer which I have already told them. All my products I purchase are Samsung but after this not only will this stop me from purchasing your products but others will be made aware of how Samsung does their customers when they get the product and

never return the money or replace the product which would never want another product at this point. Need someone in corporate office to contact us or my lawyer will contact them. 270-201-8896

For the most part all of this started with the issues of your company limitation of shipping to other than resident addresses from there it lead to me having a conversation and chat session with your support team from hell on 9/13/19 on or about 9ish p.m. PST, and because of the way that went I believe I'm having issues such as the attachment, PLEASE REVIEW ALL OF THE CALLS AND CHAT SESSIONS THAT I'VE HAD THE UNFORTUNATE EXPERIENCES OF HAVING TO HAVE WITH THEM (close to if not more than 5 HOURS) AND YOU TELL ME (via email).....

Refrigerator Service opened inside and outside Electric parts. And they are going outside of my home on 26/09/2019. Since no one is come and set right that. Please don't send unknown Service providers. Please send me experienced person

My battery drains quickly after it is fully charged.

After the August security update my phone get overheated by any reason. When i play a game its overheated like hell. Samsung please fix these problems otherwise i think that samsung afterservice is very poor and i stop supporting Samsung in future.

Hope Samsung may fix this problems. Thank you.

I had purchased an samsung freeze from Ajay trading Gurgaon Haryana in Jan 2017 , In sept 2019 the cooling is not proper . Lodge complaint at tollfree no , com no is 4291278107 , engneer came to home and intimate that gas has been likage , and intimate an expenditure of Rs 2100 .

When the compresser in guarntee period , why the charges are being demanded . Gas likage is cause of compressure . Pl send someone to repair my frees in guarntee coverage .

Bought a 82 inch samsung tv in Jan. 2019 6 month later i noticed ,what i call ghost images and a pixel out. Samsung sent someone out and they could not figure out what was causing it so they said it was a bug infestation (bull crap) and when i called the tech he said "I don't know what they're talking about ,he never said it.

% hours on the phone with them over 15 people i talked to at different times ,they wrote me a 1 line email saying sorry not going to fix it. POS and yes i have pics.

Your dealer Fundamental Electronics at Bansdroni Kolkata is unnecessarily harrowing us by not supplying us ALEXA device which was free as per Company Scheme when we purchased Samsung 55” TV in the month of Aug’19