Samsung

Dear sir, This has reference to my fridge that was purchased at your store on 17 July 2019(details are as below). Invoice number: I've had it repaired once already for the malfunction of the ice maker unit. It has again started the same problem. SLA018020135456 invoice number. I want you to replace this fridge with a new one as the problem is not ending. I want you to respond to me with immediate effect. Please send me a new fridge and take back this one.

Thanks and regards, Dipti Raghuveer +919880730888

I have waited over one month for my faulty tablet to be repaired or replacemened under guarantee and still no results.

I bought Samsung M30s mobile gets locked automatically and I am not able to unlock the phone this is happening for the second time and when I had been to Samsung service centre Mathikere to said the issue is rectified and charged me 300rs even though me mobile phone had warranty and it was just one week old phone, now again I am facing the same issue which is not acceptable, can someone look into the issue and solve it asap

Dear sir, In my hadset device Galaxy A30 4G LTE does not work properly in any SIM card. Please sir fix my problem as soon as possible.

I bought a Samsung TV which does not work. Samsung promised to send an 'invisable' lead which connects the TV to the seperate Samsung box... Still no lead sent. I called Samsung again and the lead was cancelled for no reason..

They were sending another one two weeks ago... Still no lead The 8k flagship TV cost over £2000 and is still not working. Shocking customer service

I have purchased a led to of your company. Within one year we faced problem with display. Your company has given service for that. Now again same problem we facing with display. We will prefer Samsung brand for quality. If your products are like that, why should we believe your brand.

Your service boy told that we have to bear Rs12000 to get repair. The cost of TV Rs 24000. How can customer be happy?

It takes my finger touch 2 to 8 times before it recognizes that I want it to open app. Wonder if I got a virus or this just a piece of junk. Don't think I will ever buy another samsung but maybe you can explain this problem?

Purchased a fridge 2 year ago facing same problem of cooling issue 7 times i have paid for same cause then now when same problem has rise again samsung again demanded for paid service ...very unfair ..product is of very low quality ...even they not have noted my feedback also

I have a Samsung refrigerator, model RF323TEDBSR. A component (DA67-03331) attached to the freezer door handle broke. I thought it would be a part I can purchase and would be pretty easy to repair. To my utter surprise, I found out that this part is not available as a separate component. In a couple of web pages, they suggest purchasing a brand new door just to get this part. This is the most ridiculous thing I have ever heard.

Now that the handle is off, I see what a bad design this door is. I can't believe Samsung would make this part out of plastic. Worse yet, this moving part is not replaceable. No more Samsung products for me.

Washing machine is prchased only 2 months back and not working from 30.9.19 and i have comlaned five times to toll free no and ur people are giving stero typed answer for my querris and unable deputebtechnician as of now and i am fed up witnurbproduct and thinking to file criminal case since product is under warranty.pl confirm to proceed further

In my phone charging port do not proper work . My phone is over heating still. Phone of quality is very bad . There is no proper support ...

My complaint is about the Manager of the Cardiff queen street store. My phone had a fault so i took it to this store to see how they could help. I first met the Manager who wasn't very interested and passed me onto gerraint who was amazing, he listened explained i would need to leave my phone to get it checked out which was fine.

All the time i was there the manager saw other customers and was very rude and uninterested. They told me it would be cheaper to buy a new one than have it repaired. I took it to O2 who sent it away and gave me a new one. Samsung service for you.

AC is not working

com, I brought a 22CF Family Hub French. RF22K9581SG ion 11/29/2016. I have had 5 repair people that either SAMSUNG or BEST BUY have sent to no avail. I have been without the use of my Refrigerator for 2 months.

The cooling system is not working. After the fifth repair person said that they could not fix it because he was not certified. What's is so mind-blowing is that they sent the same repair person twice? Now mind you I brought the extra warranty, so I would not have to be this inconvenience.

Now Samsung tells me that they would give me a refund, I asked them what good a refund do if I don't have the refrigerator that I brought. So then they said that if I want an exchange that I would need the receipt which I supplied to the rep.

Then the rep tells me that he is going to give me a…

Galaxy 8. Just out if warranty the phone has a green spot in the display that is an obvious defect. Samsung want me to pay 200 for them to replace it. Samsung does not stand by its products

My Samsung robot vacuum has been in for service since July. It was originally repaired during the warranty period but had the same exact problem when it was just out of warranty. It’s 10/17 and it still has been returned.

I was told it was in a “gray area” and it needed to be tracked. ” I don’t want it back! It doesn’t work. I have explained, to deaf ears, that my husband and I live on disability and can not afford to invest in a product that doesn’t live up to its advertising.

And again, it’s been THREE months. I have all the emails and letters I have sent I case anyone wants to see them. Do the right thing and refund my money!!

60" Samsung Smart TV BY Bolambert65 | OCTOBER 17, 2019 12:36 PM PDT I paid $1500!!! for this TV 5 years ago - I'll add that I have 4 other Samsung TV's bought since this time in other rooms AND a Samsung cell phone - a white glow has appeared in the upper right quadrant - in speaking with Samsung Corp customer service over the past 7 days I was given the name of their local authorized service dealer but

only got their voice mail - called customer service again was told I needed a Ticket # (why didn't they give that to me in the first place? Got tic #415379829 and was told service would contact me with in 24 - 48 hours - 3 days later no call - back to customer service who said service had attempted to contact me 3 times - DID NOT HAPPEN - said they would call me again today -finally they…

I am extremely dissapointed that your Samsung Promotional Support Team have not contacted me about the email I sent to them on 15th October about the Samsung headphones that have not been delivered to me. DX Delivery have not delivered them but the tracking info on their site says they were delivered and signed for on 10th October.

This is impossible as I was in Scotland all last week and nobody was here to take delivery. DX do not respond to my 4 emails and if you phone you just get a message saying send an email. I asked your promotions team to help me with this but have not had the promised response.

I am very disappointed by this. Can you help please. Thank you. Larry Powers

First thing i bought samsung A20 mobile in reliance to months back. and more for instant customers satisfaction giving fake commitments to back and relax it not fare

I spoke to one of your tech guys about my Galaxy T585 not talking to my Samsung series 6 (43) television. Apparently I cannot use blue toothed which I find incredible. I can get all my other devices to talk to the tv Samsung and non Samsung.

We managed to connect via smart view. So I can now see what is on the tablet appears on the tv. So that is something. Your tech handed me over to your tv support tech. I did not understand a word he said. He then put me on hold for 20 minutes without saying a word. He pretended to not to hear me. So I hung up. Really just because I did not understand him and said so I was ignored.

I have worked out for myself how to switch between tv programmes and smart view. Thanks for nothing. The first tech who fixed the problem gave me an account number…

I have purchased Samsung A7 device on 16/05/2019 .Within 5 months it's display cracked automatically on 13/10/2019. When I contacted service centre they demanded repairing charges .being the device in warranty period it should be replaced because it is manufacturing defect .

My side by side refrigerator is not working. I contacted call centre, who in turn sent service engineer Mr John of Yendada, Visakhapatnam. After replacement of sensor also The fridge is not working. I am facing hell. Your engineer and service centre people not responding nor showing proper attention.

Please respond immediately and do the needful.

I can't video call on WhatsApp with all my friends I'm the only one with a Samsung and I really want to know how to video with my friends like 4-5 at a time and I feel very left out.

I am 62 years old and not technical minded. I took a contract phone a Samsung S8 in June 2017 with EE. A couple of months later I purchased screen protector, a few weeks later I noticed a ghosting on my screen, I took no notice as it was a ghosting of my grandsons photo and I thought it was due to the screen protector.

I have since upgraded my mobile to an Samsung S10. I had been using my Samsung S8 up until September 2019 and then started using my new Samsung S10. I have recently taken off the screen protector and rebooted the phone back to factory settings to give it to my Granddaughter, on doing this I noticed there was still a Ghosting on the screen, I have gone online to find it was a manufacturing fault with the S8 and

that it is called screen burn. I telephoned Samsung UK and…

We switched from Sprint to TMobile and both my husband and I bought new Samsung S10 phones. After about a week and a half, people started to tell me that they tried to call me and got a busy signal right away.

I called a tech support number and went to TMobile 3 times. Nothing worked. I was told that they could get me a refurbished phone. So, I pay for a new one and my only option was to get a refurbished phone?

Or, call Samsung directly which I did and was told that I needed to send my phone in for over a week. Which means I wouldn''t have any phone at all during that period of time. So, what option do I have.

i had to go and get the refurbished phone after paying for a new one. I have been using Samsungs for years and I am beyond disappointed. As soon as my contract is up, I will be…

Hello I bought your new note 10 plus on 28 sept 2019 in Israel. After 8 days of use the phone vibration stopped working. I took it to samsung's service center and after a day I got a brain new phone.

Things like this can happen so i fully understood. Unfortunately today (1 week after i received the new phone) same problem occured!!! So i went once again to samsung's service center and once again been asked to wait for answer.

Now after the phone have been checked by technician they say it is a factory default and the phone will be replaced again!!!. Still i have been asked to wait until tomorrow and this is why i am applying to you ..

2 weeks, 2 phones, 2 times spending hours of waiting for answer!!! is this really samsung's best service? A customer that bought the newest phone in the…

In my J4+ whenever I open am app it automatically closes I don't know how it closes Even I don't press the close button

Hi dear Sir,

I am so stressed with the customer service and the solution provided to me by Samsung Australia.

I purchased A50 from Good Guys Australia which initially I liked it so much. I used the phone for two months and the phone broke down. The microphone and the speaker stopped working. Both microphone and the speaker did not work intermittently which caused a lot of stress and inconvenience.

Although I got it fixed twice by Samsung store (in both cases technicians provided a temporary solution), the problem keeps happening. I talked to a case manager and she refused to talk to a technician and the sales manager who witnessed the issue. I asked the case manager to take an action based on the findings but she kept repeating that she can't talk to them and ignored the problem.

In…

My son purchased a Samsung Galaxy s10e256GB Device ID 89148000004999626917 IEMI 354774106102082 from a store in WV 1202 Fairmont Ave. Fairmont WV 26554 for 2 1/2 days I and my son have spoke with Verizon, Google, IT and someone from Samsung to try and get his phone unlocked and were unable to get this resolved .

He also made three trips to the store he purchased it from. Then he had to drive to Pitt. Pa. to get a new phone and was given the wrong information when he arrived there. So my mom had to drive to the store in Fairmont to get some one there to send the correct information e-mailed to them.

the sore # there 412-344-1133 I would like to know how you can sell a device that can't be fixed or unlocked by your own IT This phone is my son life line at work so he missed 2 days of work…

REFUND PLEASE!! Ref order: UK0534604093. Contact Ref: 1575935 We are absolutely appalled and angry at the way we have been treated, and let down by your company and customer services.

Samsung are not interested in supporting the customer.

*TV ordered 05/10/2019 *Delivered, 07/10/2019 badly damaged with cracked screen. *Contacted customer services within 40 mins of delivery to inform them of fault, (at that time replacement requested) *Faulty TV collected 09/10/2019 *Contacted customer services 11/10/2019 to enquire when replacement would be despatched. Informed we would have to wait til faulty TV received back into depot (informed that faulty TV had not arrived back into the warehouse). At which point a REFUND was requested, as no assurance of definite replacement date. *Wife (who is…

I purchased a Samsung washing machine in April this year. Now has the code 5c. The web site gives a telephone number. The customer care staff issue a job number. Told me to wait for the engineer to call. Can't sit about waiting for a phone call. I called him.

He tells me November is the earliest appointment. I'm not available the first week. The appointment is for 13th November. A month without the machine and a month less on the warranty. Totally unimpressed. Terrible service.

Here's is very poor service in Berhampur. Odissa. Survice center is not able to do a TV installation. With in a same day. No body is able to solve the problem. Or never they make a appointment from the costmer.

I am Rajeev Raghavan. from Grasim chemical, Ganjam, Odisha. my service id- 4290586768. front loaded washing machine handed over to M/S. TVS electronics LTD on 30th October. totally 15 days completed. no proper response from M/S. TVS electronics for return the washing machine in time. please do needful. image enclosed

My fridge is not cooling and Samsung representative cannot fix it.its is just from 7 years with 3125 usd

I have Purchased model A30 in India and I am now in UAE. when i insert here UAE SIM i get the message PIN lock . below are my details

Model SM A30SF2

IMEI NO 1 356152103359732/01

IME NO 2 356153103359730/01

SN RZ8M53QS2QR

Thanks Ajit Purandare 055-9007543

I bought a samsung 8k 65 (£2000)TV 2 months ago. It stopped working as the 'invisible cable' had a fault. I was told the cable was being sent, this was then cancelled for no apparent reason. I am still without a working TV I have called Samsung 3 times and received no answers.

I have a RF263TEAESR refrigerator that has been a problem from the time we got it. *The ice makers won’t dispense ice if the icemaker filter is installed, so we had to remove it, *The ice maker frost over and blocks the ice from dispensing so it has to be cleaned out weekly.

*There’s a barking sound for several minutes before the ice drops, like it’s struggling to release the ice. I’ve called Samsung several times. They tell me what I can do to fix these issues but none work. How can Samsung put junk in their appliances and not stand behind the problems?

I’ll never buy another Samsung appliance.

Very very poor service centre in ludhiana

I purchased a ear phone which is not working properly and hair cracks are appeared on the body of its speakers. Lucknow service center has not entertaining the complaint. It is under warranty. Please look into it and address it.

I bought a samsung 55" tv in April. It replaced a sony 55" that I had for 19 years with no problems. Only reason I had to let it go was because it finally did go out and they don't make the parts for it anymore.

So I went with Samsung. Right away I started having trouble with the sound going out. I had to turn it off and back on to get the sound back. It wasn't a big deal to me as I live here alone and it only inconvenienced me.

But in Aug the picture started going out. I had to do the same thing. Then it was a problem I thought the TV was too new to be doing these things. I went to Walmart to exchange for a new one.

They said that it was past the 90 days that I had to call Samsung. I called on 8-26 and talked to Louis (439955). After explaining my issues and trying different things…

I have had Samsung phone for many years a300 silver flip phone I now have a s8 plus 1 month over 2 years now the screen keeps going white and it's gone to half a screen I do think the screens are not made to last I've got the ten but wanted to give this to my wife I changed screens in the s 6 s 7 I took my s8 to have it checked and guess what a new screen need I am asking u with all my heat if you could supply me a lcd cheap or free as I spent a fortune on lcds and

I do think this is not down to me I have been a loyal customer for many years Paul bush 07925417544 thank Paul bush 37. Discovery close Coalville Leicestershire le673aw

Bahot hi ghtiyaa phone h eski battery ek dm nhi chl rahi h

39. I did not finance, I purchased outright, It is hard to hear out of them and I have experienced difficulty with adjusting etc. I contacted the 1-800-726-7864 to get customer support and they requested a copy of my receipt.

However, did not have my receipt so I contacted the store on 10/10/19 and they advised they were able to provide the transaction from that day, but I would have to come to the store to get it. I went to the store on 10/10 and they were able to find the transaction, though it had several other transactions and they were not able to give me the entire page due to confidentiality laws, so they cut my portion and crossed out someone else's information…

I purchased a Note 7 in 2017 right after, the Note 7 caught on fire. I reported the issue to Samsung Corp. I was asked to submit proof of the purchase of my Note 7/also was told they would compensate our loss.

I said thank you & forward the info requested. 2019 have never heard back. I followed up. Was told to resubmit my info. I did. Never heard back. About 9 request for escalations. A rep would call me back within 24 to 48hrs. Not a return call.

I call back for the 100th time. This time was told, they never received the phone back. I advised, Samsung had a 3rd party pick the remaining chip of a phone, cause again it caught on fire. Samsung had the audacity to say they will not replace the defected phone that caught on fire, cause Samsung does not know where this device that had been…

HAVE PURCHASED OVER APPROX. 2-3 YEARS SAMSUNG TONER CARTRIDGES MLT-D116S, L, FOR SAMSUNG XPRESS M2885FW. YOUR TONERS ARE EXTREMELY TOXIC, LETHAL, CANCER CAUSING AFTER LONG TERM USAGE. LOOKING TO INITIATE A RECALL OF THESE TONERS. HAVE BEEN REPORTED TO LOCAL AUTHORITIES IN THE USA.

PERHAPS A FORM OF CHEMICAL WARFARE, TERRORISM.

The worst experience I have had with any level of customer service. Bought a 4 piece kitchen suite which included a smart hub refrigerator months ago. This refrigerator has been down in for nine (9) days now. Samsung has no support system available to get this unit up and running.

Technician came out yesterday on day eight (8) and could not rectify the issue. I have been told today that it will be another five (5) days to have someone out to me again. Needles to say my GE fridge in my garage which has served me well for years is running flawlessly with no issues.

I had nothing but rave reviews to say about Samsung considering that my 6 TV's in my home are Samsung. God forbid if these. are supposed to have any issues. I am in awe that a giant as Samsung can represent itself as ludacris…

Dear sir, we have purchased refrigerater on dt. no. 047W4PBM500376, we have complained several times for some complaint in the unit, there is ice Lear found on milk as well as on vegetables, but no one attended this till date.

we are not satisfied with your after sales service. please look in to the matter at earliest.

Serial number of my dryer OSBL5AEKC00130H

Firstly call centres should be based in the UK as call handlers are very hard to understand. On the 08/10/19 I rang Samsung explaining my dryer required a rubber sea/ gasket located by the lint filter. I was put on hold. I was then told an engineer would not call & they would send the rubber seal/gasket to my address I asked who do I complain to as an engineer should call & fit this item. I was again put on hold but was not transferred to anyone. I was then told by the caller I needed to send a photo of the item required. I told the caller I did not have the facility for this & why did they need a photo when they knew which item was required her answer was this is what we do. This phone call lasted 25 minutes & it doesn't look like rubber…

You have all my info. For this is not my first complaint. 3 or 4 yrs. ago I bought the latest and greatest curved 65" tv. When they came out. 00 for it. It was mostly to build my credit.

That part worked, but its the worst I've ever had. My first complaint soon after I bought it was a dark line going vertically down the middle of the tv. You know all about this. You sent me down a road that took about 6 six months to go unresolved. 00. 00.

Then you said you would fix it, then replace it. Nothing ever happened. You wore me out, beat me down. I had to just give up. You are a giant coorperation that cares nothing about the customer. Now my tv is going darker then back to normal, then darker, back and forth.

My dark stripe went away, then it returned for a few months, then gone again. I…

its stop cooling every week , and i have to shut it down to melt its frozen cooling grill and clean drain .