Samsung

I expect a better service from a company such as Samsung. I am aware of my consumer protection rights and i hope to hear from you soon. [Customer Ref No 2125910403] [Service order No 4226642170] Thanking You Mary Harte.

Being a fan of Samsung products, I purchased Refrigerator RS554 NRUAIJ (591L Side by Side FF Shinny River) on 27 Aug 2017 from Bismi Appliances Ernakulam (Invoice no. 1038780) as attached. Unfortunately, in less than a year, it it got defective. It took few months to get it repaired as the spare part (learned as its control Board) was not available and had to be brought from the company. ( You may refer the service order number 4266634954 dtd August 2018). Though the defect was reported a couple of months earlier, it was not attended and got cancelled as I was not available when your service men called. However, it got repaired under Warranty depriving me the use of refrigerated for several days.

Again in just after 2 years of purchase (late September 2019), refrigerator became defective.…

how and why are all of these permissions being granted on my device.... this s bullshit

My refrigerator stopped working.. despite many complaints at the customer care The issue still remains unresolved... its been more than 15 days now.. hadn’t expected such a problem from a Samsung product.. my local product proved to be more efficient..

Ordered Samsung fold 1900 pounds Thursday told collect after 12 Saturday went to shop in Milton Keynes to collect manageress absolutely useless assistants no better could not trace phone from Norwich after one hour waiting said refund my money I am out off this shop staff at this store have no customer skills whatsoever lost sale I will not be. Useing Samsung product

Staff o out of 10

I am unable to connect to call centre after trying so many no. No one attends the call at call centre

This drier is 3 years old. Internert is full of complaint for the same reason that my drier stoped working yet all samsung did was give me a phone number of a service that is 1 HR drive although they know what the problem is( very common) and

told me also that I can call any technician I like. This is a joke samsung. I made a mistake of not looking at the internet before buying. If I have time I will publish my feelings against sumsung where ever I can so people know what to buy.

ORDER ID :33157597970

I have ordered note 10 plus phone on 24th October till date not received. Company claims online to get it deliver in 1 to 3 days ??? FAKE COMMITMENTS.

Too many follow ups from my side, However no one bothered to help customer grievance.

Samsung customer support team is really sick.

From past three days I have been facing some technical issues with my 43 inch LED TV and I have tried reaching customer support, I have been told that technical engineer will visit my house in next 8 hours but no one came. The engineer name is Jignesh and his contact number is 9152010359 which doesn't exist. Please arrange someone to visit my place before I raise complain in customer forum.

Ordered washer and dryer from there website. Wouldn't go through on my dicover card because it was a big transaction, had to verify it was me. Once i did that i spent an hour going back and fourth with Samsung trying to get them to get the payment to go through.

I even had a dicover agent on the phone and samsung representative and still nothing. My dicover people said it was on there end why it wasnt happening cause they see it popping up and then canceling right after. Samsung kept saying cancel and reorder...

Cafter a couple attempts and nothing, my discover people told me not to keep trying cause it will lock my card up... Guess im spending my money at LG!

I bought a galaxy 3 tab in April last year, for 100 000 rupeesIt was down a few months later within one year, could not start. I gave to Colombo service Center, they said It is a mother board problem and repaired free. The person at the counter told me that the finger print sensor may not work sometime later. If so, bring it back. When I took it back, now they say, I have to pay 50 000 rupees to replace the display. I spoke to your company here in Srilanka they said they cannot do it as it is beyond warranty period. Please look into this as it is a default error from the beginning and it is now manifested after warranty period. I hope you would look into it Thank you

Ubaithullah

I gave complaint about my refrigerator on 21 Oct 2019 till now they are not responding properly. They did not send any message regarding the complaint nor the service men is coming to resolve my refrigerator's problem. I am tired off calling them.

That's why if plan to buy any ref plz check the service promptness. So I suggest do not buy Samsung refrigerator.

I have a Samsung a50 4,64 I bought this mobile 13april2019 now this phone display is not good working and also in the bottom side 3sencer home minimise and back not working

I have a Samsung Galaxy watch 42 mm, it's one year old. I loved this watch! 3 weeks ago, after swimming practice it stopped charging, so i went to the official service (Israel- Suny Communications ltd) after 2 weeks i had informed, that the watch is full of corrosion inside, and to repair it, will cost approx 160 USD... This is insane!!!

This watch was made, to practice in almost at any condition, in any sport?! How come that water got inside, even that i was using the under water function in the watch??? Why do I have to pay almost 65% of the original cost of the watch???

Samsung supposed to be a very good company... Not like this!

Dear Sir, I am a loyal customer of Samsung using Samsung TV / Mobile, etc. I have purchased a Samsung Refrigerator Model No.RT39M5538S9 from the Retailer M/s Vasanth & Co vide Cash Bill No.11131170004924 dated 11.3.2019. Within 1 & 1/2 years, during Octt.2019, the refrigerator stopped working totally and a complaint was made to the Retailer, who in turn gave us the reference of Samsung Service Centre at Ekkattuthangal, Chennai.

We have contacted one Mr. Prabhu of Samsung Service Centre (Mob.No.8939993166) and lodged complaint. Our complaint reference A service engineer by name Mr. Siddiqu has visited our house and informed that the refrigerator is beyond repair as there was some manufacturing defect. On further enquiry with Mr. Prabhu, he has informed that he has taken up with Samsung…

Brought a frige 5 years ago stuffed have too buy a nather will be making sure I tell everyone not buy Samsung 2 other people had same frdge at work stuffed same model for a fridge worth 2 half thousand dollars so not happy we use too buy everything Samsung I work with over 4 hundred people am now making sure I tell them all it is a disgrace I can’t get someone look at it I live 2 hours from Mel they give me a phone number closer man not interested after I told him what’s going on buy new fridge Evan he agrees should last more 5 bloody years

Refrigrator not working. Its repair many time from Bathinda samsung care centre, but after repair after some days its again and again not working. 2 times refrigrator gas was filled but after 7-10 days its again same problem.

New Galaxy S10 not working properly. Have already tried to resolve more than 1/2 dozen times, in person, with place of purchase, Samsung rep, carrier and lastly with Samsung warranty service center. ALL unsucessful!!! Frustrated and have had it. 00 phone should not be this troublesome.

Why is no one able or unwilling to simply replace it? Clearly there is a problem no one can fix.

We've purchased several appliances from Samsung. The induction stove has cracked and the touch sensors failed shortly after. The interactive fridge that is supposed to display photos, memos, etc is completely useless after their April 2019 update. I've spoken to many representatives at Samsung Customer Service to no avail.

I will be reaching out to the VP, C-Level folks with formal complain. This needs to be shared on social media because their appliances are completely useless and way overpriced taking into account the fact that they don't perform half the promised functions.

MY NAME IS PAUL R. FORREST AND I OWN SAMSUNG POWERBOT TURBO ROBOTIC VACUUM CLEANER. SKU:4831602. MODEL VR2AK9350WK/AA SERIAL: OB938FEHBOO428E. I WAS TOLD BY SAMSUNG TO SEND IT TO 5N. CORPORATE DRIVE RIVERDALE, NEW JERSEY USA 07457 EMAIL OSCAR.H@CVEUSA.COM. I DID EMAIL HIM WITH NO REPLY. THE VACUME HAS BEEN THERE ARRIVAL OF OCTOBER 14, 2019.. NO ONE HAS CONTACTED ME OR REPLYED TO ALL OF MY CALLS FOR WHICH I MADE RECORD OF. MY FEDEX TRACKING NUMBER IS: 776608249854 DELIVERED 10-14-2019 AT 11:12 AM SIGNED BY BARTUTO. I AM WANTED SOME RESPONSE FROM YOU VERY SOON. I HAVE NOT BEEN NOTIFIED AT ALL OF WHAT IS GOING ON.

PAUL R. FORREST JR. 239-633-0178 239-633-4970 239-283-8588

My Samsung galaxy m30s phone does not have good signal reception, my both sims jio and airtel are not having good signals. When i checked in other phones, they are working well, the problem occured in this phone only. And for a 6000mah battery, it is draining very quickly

Samsung costumer ko jab acchi services aur accha mobile nhi de sakte ho to salo costumer ke paise q lekar apni marate ho Hm logo se pucho kaise paise dekar mobile lete h.agr tum mere samne aa jao to salo kurta bna kar maru ga.

Placed order on October 20, 2019 at 12:18:08 hours, payment made in full, vide Order # 11502795333 for product Microwave Oven MC28M6055CK being available with DJ Digital Shop # 9, Arisia Altis, Opp APMC Market, Near Fortis Hospital, Kalyan West, Kalyan 421301, delivery within 1 - 2 business days. Since no delivery was made within 48 hours, called up the customer care number 1800 5 7267864 for status on delivery.

Only narratives were given that they would revert back in 24 - 48 hours but nothing substantial as to why order wasnt delivered despite payment made in full and availability of stocks. Sent 2 mails to CEO's office; 2 mails to H C Hong's office ( he is the President and CEO for South West Asia ) but till date no delivery was made.

Last afternoon ( 28/10/2019 ) received a call from…

I have had money for a tv deducted from account that Samsung cancelled!

on 27/10/2019 I took my samsung gear iconx (2018) for inspection at a samsung service center (55 Abbas El-Akkad, St, Nasr City, Cairo Governorate), where they refused to inspect the product for faults claiming that it is not their responsibility since they don't sell this product in Egypt.

I have mentioned the international warranty of Samsung and they denied upholding such a warranty as they don't sell the product, and as I bought my product while I was on a trip overseas.

When inquiring about what shall I do to fix my earbuds the answer was "take it back to the country where you bought it from".

I find that such attitude and service rendered by an international brand through their authorized service center in Egypt is totally unacceptable and below standards.

I request that my…

My Samsung product request number is 4293398991. and I have been provided Service engineer KHOM LAL, mobile number 9755848263 has been assigned against registered Service Order 4293423012 but while I'm contacting the person Mr Khom Lal, he is refusing my call and later he is switched off his phone.

please do the needful or else I will be return the product. Regards Kartik Chandra Ghosal

This is really not acceptable at all.My Son is working In Samsung store in Delhi NCR as a sales boys, his working our is 9 am to 12.30 am,from last one week On Diwali he is regularly selling mobile phones without even having lunch.HIS WORKING HOURS ARE MORE THAN 15 HRS. In 14.5k salary he is working like a slave .This is really disgusting. SAMSUNG MAY BE VERY BIG AS A BRAND BUT NOT CARING ABOUT HIS STAFF.

I cannot possibly begin to describe my total and utter disrespect for the way Samsung has handled the attempt at fixing a glitch in my Galaxy watch and the length of time in issuing a refund. I would like someone from upper management to contact me regarding this immediately. I have reached the end of my patience and tolerance with excuses.

I purchased a Samsung LED M5570 32'' From sanjeev electronic the mall Shimla HP On dated 24/10/2019. Committed to install up to 25th of October 2019. But till evening of 26th October not installed.. Samsung sent a message with the mob no of service engineer Mr ved prakash.

But Mr ved prakash not attended my call till evening today.

lastly he received my call and replying I am not coming there because I am not assigned for that place. You should contact with service center. Service center is not attending call . Very bad experience with SAMSUNG Product. I Will never purchase again Samsung Product.

I purchased Samsung LED M5570 on dated 24th of October 2019 from sanjeev electronic the mall Shimla HP. committed for installation up to 25th of October 2019. But till time not installed. Service engineer Mr ved prakash no receiving call. Plz action immediately.

This has been the worst experienc I have even had. The customer service personnel have not been able to help me, with my concern they just keep on putting you on hold. I purchased the S10 and was told that they had a promotion going where you receive a galaxy watch.

After receiving the phone I made multiple attempts to get the watch but was knocked back every time. I made contact with customer care and was told that there was something wrong with my account and that they would investigate and call me back the next day.

They never called me back, I contacted them again a few days later to try and resolve the problem. I was kept on the phone for over 2 hours. The last person I spoke to was called yona, who proceded to inform me that the promotion was over.

She said that all they could…

We purchased Samsung mobile phone Model E1200 for my aged sister at Erode Cell Palace on 27.09.2019. Complaints are 1) Sound comes when make a call 2) When Putting charge overheat comes 3) Sim not for properly While coming for service center Erode, the desk person's behavior in talking and treating me is so horrible. Even head of staff also supporting to staff only. Really. I felt very inconvenience during the treatment I got today. Finally I surrender my phone for service under bill number 4293407554 dtd.26.10.2019 13.16 hours. Please look into this matter and let me have proper reply from your end.

S.Nagarajan, Sr.Manager(Retd), Erode Oh.09994066866 email...s.Nagarajan58@Gmail.com

5+ hours purchasing a $1200. Phone paid in full.

Unprofessional customer service and supervisor.

New refrigerator and the compressor went out. Took a week for the contracted service repair to come and diagnosis the problem. Can not replace the refrigerator for another week. It will be 2 weeks without a refrigerator. No one had bothered to make any accommodations and customer service is non existence.

Pretty said for such a big company. Have loss their compassion and courtesy for customer service!!!! I wouldn’t even rate a one star.

I have purchased a microwave on 14the of October ,and register for dome and installation but till date no one to came demonstration and there is not at all respond company end. Kindly take this product ,i fed up with your company process.

I bought a new Samsung Galaxy A10e 30 days ago today. From the beginning I have had issues with only 2 bars of phone service no matter what location I am at, I am unable to make successful calls as they come in and out, drop or I cannot be heard.

I cannot send successful emails because they buffer, the phone freezes and drops the internet constantly and downloading any pictures to me is impossible. I have been back to the store at least 6 times. I am a hard working woman with long work hours so those 6 times too allot of my day away.

The boost agent went to the Boost Technical Support and they did everything trying to fix it, the agent went to Boost Warranty and they did all they could do to fix it and then we were directed to go to Samsung Technical Support and Warranty for either a new…

I purchased a Samsung mobile A 20 on 19th of oct 2019 and now the phone is showing the lines on the screen... I went to service centre and asked for change the phone.. they are saying it takes time aprox 4-5:days because they are not having the seal of the box...

This is the not the reason ????

Kindly may i know the reset pin number of samsumg model no UH40EH6030

I was a very huge samsung fan all my smart phones are from Samsung and they are high end models which were pre ordered My latest which I bought last year is a note 8 which gives me a error of moisture detected even though there is not tried everything but still giving me same answer Very very upset with Samsung

DO NOT PURCHASE SAMSUNG!!!!!!!!! So last year we purchased a Samsung tablet and it was fine. It was for my daughter's school work. She put it up over the summer and when school resumed this year it started malfunctioning. It was still under warranty so we sent it back in.

On Sept 15th 2019 we received the following email Hello Alycia, My name is Kimberly with the Exchange and Refund Department. We are unable to repair your tablet, but would like to offer you an exchange for model number SM-T860NZBAXAR .

You can accept this exchange replying to this message. I accepted the exchange. After a month of calling to get a tracking number (because remember my daughter needs the tablet for school) i finally received the tablet and it was a downgrade.

Her tablet before came with a pen and the new…

bad experience about samsung A30 service person not able to solve my problem I having warranty card but they replying unconditional warranty of my cell my mob display showing pink dots and its spreading slowly just like paint your mob is not apple not tomato to hold 24hours in hand so where keep my mob in sky or pocket your cheating to customer why I to pay for I having warranty card otherwise I go to the consumer court definitely no doubt

321 liter Refrigerator Samsung make purchase on 27-09-2016 in Government office (IIFSR, Modipuiram, Meerut) not working. Mob; 9411985515

I am trying to order stabilizing ear gels for the Samsung level U wireless head phones model # Eo-920oBBEBUS. I have called into Samsung customer service 1 800 -726-7864 9 times and have been transferred to 5 departments, none of which could help me and finally disconnected while on hold each time.

Nobody knew how I could order replacements for this part which you supply with your product. I find this amazingly stupid.

Hi

I have bought Samsung S10e from harvey norman Australia.Which on deal buy phone and get Samsung Galaxy watch.As per retailer i have to claim the through samsung online but unfortunately there is error and i am unable to claim it.Ihave called the samsung support but every time they told me that they will sort out the issue.Now 3 weeks has passed but nothing happen.It was very bad experience i have ever had such a big company did not sort out small issue.I am fed up now to call the samsung suppory you have to wait for atleast 20mins and then they response as usual.I am requesting yoir good team to sort it out this issue.Thanks

An engineer has not arrived at the appointed time. I've called customer service where I was told to chase it myself. Then hung up on me when I refused. Now on hold for 10 mins whilst they find out. Absolutely terrible customer service!!

Ive now been told that they book appointments not knowing if anyone can attend. This is is appalling... I've take a morning off work for this!!

Your dryers are pieces of shit. I’ve had nothing but problems. Belt problems, sensor problems. Elements burn out. Our kenmore lasted 15 years and was still going. Never again would I buy a samsung dryer.

We bought a Samsung 4 door flex refrigerator approx 2 years ago. This is our 2nd repair. On oct 3 19 we woke up and water covered the kitchen floor. We have an extended warranty. 2 hours on the phone with over 5 people.

Finally a date was set a week later by a and e repair. The window was from 12 to three. The guy shows up at almost 6 pm. He looked at the refrigerator said he had to order parts. Today repairman came said all the parts not here.

On the phone 2 hours today with the rude a Abe appt schedulers. They actually hung up the phone on me. More parts arrived today. Appt scheduled for oct 28. One month with no ice no freezer. These refrigerators are trash and the Samsung warranty sucks.

Never again would I ever dream of having this mess in my house. The customer service is worse…

Our washing machine is less than 3 years old. We had to have our first one replaced under a recall for a faulty drum. Now we have an issue with sludge and mold accumulating in the bottom of the drum under the cover- see the photo attached.

This is absolutely disgusting and is leaving mold flakes all over our clothes. I have contacted samsung and they have told me that this is our issue as our machine is out of warranty. We have self cleaned our machine on a regular basis and the fact that this is what is in our machine is not right.

I have seen 100’s of complaints on line by others with the same issue. I plan to file a class action law suit against samsung for the issue we as well as other are experiencing and the lack of response to remedy this issue.

10/21/2019 - This is an attempt to receive my refund from Samsung. My name is Robin Olds my case numbers are #4151432179 and # 4151155083. I purchased a Samsung watch for Christmas 2019. The sensor covering on the back of my watch slipped off of the senor.

I contacted Samsung and send the watch in for repairs through a local UPS store. The watch was repaired and sent back. about a month later the sensor slipped off again. I was informed by Samsung to send it back again I did they said it was repaired and sent it back.

The same senor slipped off again I sent it back and request a refund because that watch is defected. I was informed to send the original receipt in which I did and I sent the watch back in with the return labels that was sent to me.

I have not received my refund to date. I…

(cannot unlock by everyone)... i didn't add his fingerprint. The phone software is up to date.. so i got tensed about the fingerprint lock. , but i couldn't connect to malayalam. So they told me that they will call in 2hrs, but they didn't call within 2hrs with a malayalam agent.

After 5hrs your customer care agent called me and talk harshly and impolitely. I am not satisfied with his interact and my solution.