Samsung

I have samsung fridge that need fixation. We contacted samsung maintenance in Riyadh. they gave us appointment after two months and didn't show up. Very bad costumer service

To Whom concerned I want to inform of my utter disappointment with the service and feedback I got from Samsung until now. On the 6th of August 2019 I bought a new Samsung refrigerator as part of a larger electronics purchase for my new home in Yzerfontein.

The goods were purchased on a special promotion to be kept in storage until my house was completed. The goods were delivered to my storage place in September 2019 where it was kept. When we moved into our new house two weeks ago the refrigerator was unpacked from the carton in which it was delivered.

We immediately noticed that the front door had very slight surface damage and reported it to the sales person at Hirches in Milnerton who duly asked us to send photos of the fridge and the box to see if there was any evidence of damage…

You have sold me a Galaxy phone which I now know to be full of problems relating to hearing the caller and vice versa. You have continued to sell this piece of crap and when taken back to find out why it doesn't work your staff pretend they hsven't a clue why knowing full well it is substandard and continuing to be sold to unsuspecting customers. I will be contacting consumer affairs to see if I can get a refund. I didn't know I would be buying a substandard phone as you didn't bother to tell me about all the problems other people have.

Your business morals stink.

Requested an email of my online chat this morning and as of yet, have not received it. In addition, a rep named Kevin was to call me back with a ticket number so that I could schedule a repair appointment.

Have yet to hear from in. Called the repair shop and found out it was given to them. Had I not called them, I would still be waiting. I’m thoroughly is gusted with your support service. They couldn’t schedule an appointment without it.

What a bunch of malarkey. I am paying for the repair myself as the refrigerator is out of warranty. Don’t understand why I have to go through Samsung to get my appliance repaired when it is not under warranty.

Finally, found some one to take a look at it.

One month ago I purchased a Macrowave of 28 litter is not a perfert as sales man told me and now nobdy is listing me

I will go to consumer Court in next day my no 9895892012 complaint no 4290458655/4294767275 then your costumer care is too bad your product sale all over Kerala you have no Malayalam agent it is shame of you Samsung product is too bad

My smart watch was already repaired I called to get it Fix Again. The employee gave me 3 options. After I reviewed them, I called back just to find out that I only had one option. I asked to speak with a manager.

I was on HOLD for ONE hour until I got frustrated of waiting and hang up. My issue still not fixed.

I bought a samsung S10e on 12/09/19 receiving a leaflet for AKG Y500 headphones as free offer. Applied to Samsung promotions after 14 days sending photos of VAT receipt . Received email 11/10/19 requesting additional information, VAT receipt, sent by o2 guru on my behalf on 14/10/19 Email 23/19/19 from Samsung telling my rejecting my claim.

Phoned promotions and told to email clear VAT receipt again and an exception would be raised. Sent 24/10/19 Email from Samsung 08/10/19 exception refused. erous calls made to Samsung promotions and Samsung complaints department have been unhelpful and often rude.

Please conclude this situation by providing the headphones I was promised on purchasing my phone. I am happy to provide further information or discuss over the telephone in order to help you…

I have samsung Galaxy note edge mobile phone.it has battery problem.your Service is very very bad.what.i can do ?My ''. number 9946167670

I used samsung j6. I had updated my phone on 1st november 2019 since that time my mobile phone battery is go down automatically. What i do please help me.

I've been facing problem right from the purchase of refrigerator. 19 after lot of persuasion. Now again it has cooling problem. Kindly look into it and explore the possibility of replacing it with a good one as it's giving frequent trouble.

Regards Prasad Pvt Secretary/Rlys Govt of India

I bought a S10 samsung phone in Vodafone in Mahon Point on the 27th of sep and there was an offer of a smart watch with it I complied with all the claim details on the 27th of sep. I am still waiting for my watch and i have tried to track my claim on line with the claim no i was given with no success I have tries to contact Samsung customer service and

all i got was lip service I will NEVER again buy a Samsung product and will make sure every body i know not to buy Samsung I have been a Samsung customer for the last 20 years but not any longer I will put in place with Vodafone to change my new Samsung phone for an Iphone as the after service from Samsung was petetic I would suggest that Samsung look at their customer service as the whole contact area need attention Yours from a very…

I traded my Note9 during an online purchase for a $600 instant credit and have to send my trade-in phone within 14-days of receiving the new one. Well, I sent the trade-in phone and Samsung rejected (a brand new phone), and charged me back the $600 they applied to my purchase.

I then returned all the items of the purchase but Samsung cleared my balance except for the $600 charge of the trade-in. I have been trying to get them to remove that charge for over 2-weeks. Still waiting on them to act. Mr. Gonzalez

The history of my complaints made till 12th November which was recorded and sent to CEO escalation team is reproduced below:-

" I am a loyal customer of Samsung Products and I own Refrigerator 700 L Side by Side , 40 Inches HD Smart TV , Front Loaded 8 KG Washing Machine & 4 Smart Phones . I strongly feel that I have made a mistake by buying Washing Machine .My foremost grievance cum suggestion is the lacuna in your Customer Service redressal procedure . My repeated service request were not only attended but cancelled without our feedback or contacting to us by the service centre . Below are the details: **** Issue 1********* - Washing Machine along with Smart TV was installed on 22nd Oct 2019 at my home without proper demo. It was installed by Mr. Manish

- On 25th Oct , we complained…

Samsung South Africa is absolutely pathetic! In March 2019 I upgraded to the new S10+ due to the fact that I have been using Samsung for the last 6 years as well as 2 years before in 2005. I had 5 Samsung phones in total, therefore I decided to stick to the brand. They just said to me that there's no ear buds left, so sorry - can't help you. This is after I applied in the given time frames for the earbuds.

Samsung SA had some offers on their products. One offer was a set of free Samsung Galaxy Earbuds and the other was screen protection insurance. I applied for both. First they failed to deliver my earbuds as a result of poor communication from their side and then my screen protection insurance application was misplaced - and they never phoned me.

Samsung then made contact with me and…

r wher i have given my mobil for service no priority to premium mobil customer. when i visited opera house. 20) pm which is located in brigade all the ppl who r working ther r busy chitchatting with them selves they r least bothered abt the customer walking in.

i my self searched the service location. and when i went inside ur executive told me to wait out side as he was busy wit his own personal call i am really sorry to say this if this same continues samsung wont be ther in market for to long.

when ther is no respect for a customer like me what they wil respect other customer. i am a customer to samsung who has given business more the 60 lakh. go through my records u ppl wil come to know.

and this is my last handset with samsung that is note 10 plus . after this type of service i…

Samsung j7 max display my colour black your service center candidet silver colour fit to dislpay my samsung mobile j7max

A10s *#0*#cod why not working?

Sir we bought samsung 24" LED 2year ago. Than mosquito entered in screen panel & showing in screen. So that is manufacturing defect. So please change LED. & please respond me within 7 days. We hope your response is positively. Thanks

I bought Samsung head phone from my G thodupuzha,idukki ,Kerala,they offered exchange guarante when I purchased ,after go for exchange they are telling too many excuses ..from service center national electronics ,thodupuzha,idukki ,Kerala

Washing machine panel is not working.Need a service engineer

I have a week calling them to fix my washer and they never text me or call to make an appointment they always say that they call me or they gonna text me and those are lies they never do it I don’t know what kind or service you have

I was trying to finance the new Samsung Galaxy A50 (US version), I was suppose to get $100 dollars off but for some reason the financing was rejected as a method of payment. There were phone that cost less than the one I was trying to buy and financing was offered. 99. 99.

Every time I called customer service I got the run around telling me it is an issue with the financing bank, TD Bank. When I call TD bank they tell me my account is ready to go and I should be able to use it at any time.

I started this process on Thursday, Nov. 8, 2019 and I still am no closer to getting a new phone because I keep getting customer service reps from India who know nothing about how the process is suppose to work.

Now, half of my discount is no longer available Can I get someone who ACTUALLY knows how…

I purchased a Samsung tumble dryer from Currys which was delivered on 3rd October 2019 within two weeks the dryer broke down. When the engineer attended my house he said that this was the 3rd time that he had been called out to this problem and that Samsung were aware that the dyers were faulty and that they should all have been checked prior to delivery.

I have now spent hours on the telephone going backward and forwards between Samsung and Currys - Samsung saying that Currys needed to deal with a refund and Currys saying that it was Samsung - this is the second time I have had problems with Samsung products and the last time it took me over a year to get it sorted out and I had to go to Trading Starndards in the end which is what I have done this time as although the dryer was collected…

I can not redeem my bonus earbuds online for my new samsung s10+ note or my new samsung s6 tablet. And the only help I can get is after attempting to do it online more then several times is being on hold for way to long and still not getting anywhere.

If samsung is going to do these promotions to give customers incentative to purchase their products shouldn't it be an easier process to redeem promotions or is this what samsung wants so as they don't need to follow through on there promotions. I'm a very disappointed customer, this is very poor service. Maria Raspin

Your company is very poor service I was added complain 11/10/2019 But today not solve my complain After one month no response from your company I have purchase in april or may 2019 not sure but In warrenty period give me support If you dont repair my part Please replace my refridgerator Give me a new peace

And not posdible above my request So i will return my item in next 3 days And refund my money

A little problem with door of 315 ltr double door refrigerator needs replacement,as the door plate where door rest is not enough stardy to bear the door weight and it is irreparable as per the maintenance engineer,visited my place. How a machine costing 25000/- working properly and well maintained,can be thrown out,only for a quality control deficiency.Solution required to avoid litigation

I bought a 55 inch TV on line.On installation place there is a window.Technician said pl make a frame on window then we will come & install on wall.They took the code no from me & made the report as installed.After make the frame when I call them for installation they are asking money.Customer support not helpful too.Pl help.Thanks.

SAMSUNG COMPLAINT REFERENCE NO: 821055599

RE: LATEST UPDATE HAS CORRUPTED MY SAMSUNG A8 2018 (Model: SM A530F )

LAST UPDATE INSTALLED: 27 October 2019

Immediately after accepting the latest update, the following pop-up is constantly displayed: "GOOGLE PLAY SERVICES HAS STOPPED RUNNING."

Following three extensive phone conversations with Samsung Technical Service and a detailed step by step instruction email, the problem was unable to be fixed...even Safe Mode did not work.

This weekend, I have lost many sales from being unable to access the EFTPOS App on my mobile!!

This has cost me over $ 780.00 AU in lost sales.

The service department told me that because all efforts to rectify the problem have not worked, the only alternative is to save all photos, videos, sms, contacts etc. to…

Full of ads in mobile Full disturb

Screen mirror is not working in our tv

I have lodged a complain on 11.04.2019 regarding my refrigerator problem and namely Sagaf was with my online chat, he sent me a message that your complain lodged vide service request no.4294000528 and gave me engineer number 7077994472 name Chinu, but the useless fellow till date is neither receiving my number not calling back. What is going on SAMSUNG company saytt chii

Hi There It is our bad to purchase a latest Samsung refrigerator as the technician and the service manager is mot able to fix the issue. They mentioned the unit is latest tech which they don’t have spare parts

My daughter is a type 1 diabetic who can’t survive without insulin My refrigerator pc unit was stopped working since sunday (3.11.2019) Techician removed the pc board and we are still waiting for replacement You can understand a patient with insulin They promised to fix yesterday but still no reply Today i am keep calling no response

I would request kindly help and assist to resolve my issue

Regards Kanhu A1 Royal Tower Damana Bhubaneswar 751016 9776219119

I wish to complain about some repair work done to my mobile telephone which could have been avoided if the Samsung personnel had done their job correctly. I have spent nearly 2 hours on the telephone trying to find an email address for your company where I could attach my complaint which I have already typed and saved in word and

pdf form but this does not appear to be possible I also telephoned to ask for a email address and was told that you do not have one and that you do not have a postal address where I can send my letter. Could someone please email me and I will send off the complaint document to you.

Absolutely horrible service. 4 hours of absolute disrespect . I was laughed talked down to passed to multiple different people. Lied to for6 months. Started with a product being sent to me broken. 2 months to replace. Compensation never sent. Call backs never made.

Now after my 12 phone call in 4 month to resolve issue and fi d out where promised compensation is. " This is disgraceful I should have bought apple.

Oven door exploded, I was advised that oven door would be fitted when engineer came out, he arrived last Thursday 31/10 looked at cooler and said he be back to fit door more than likely Tuesday 5/11 once he had the part. Today is Thursday 7/11 and no one even bothered to let me know I would be waiting until next week only I made phone call myself this morning..

this is unacceptable as I have children in the house and depend on my oven appliance .. I am without my appliance almost 2 weeks and I am out of pocket buying extra food as I can not cook

I sent my galaxy buds in for an exchange September 26,2019 and here it's November 7,2019 and I still haven't received anything about my exchange. I called every day about my device and every person I've talked too saying the same thing I had to make several tickets because they kept canceling my tickets for no reason and

lying saying it's going to be expedited in 3 to 5 day business days which was a lie. All I want is my exchange I'm entitled. Please do not sent your device into Samsung they are a scam. I just want my device!!

I got samsung note 10 plus on contract from Vodafone two days ago I noticed that's heats up very quickly and u have the sound on its vibrates didn't like it it's a shame

John employee #50045 just gave me the worst customer service experience of my life. I will never ever buy your garbage ever again & will tell everyone I know what garbage your appliances are and that this billion corporation does not stand behind its products.

Every single one of my 4 Samsung appliances have broke in 5 years. Just absolute trash

My complaint can't be described in less than 100 words. I have been trying to get a replacement phone i sent into the repair center july 17, 2019. I asked for it to be sent back amd it was lost by UPS.

Then they found the box said it was improperly packaged by Samsung. The claim has been approved denied approved and still I have not been sent a replacement. Customer service has told me to wait and nothing happens. Told I'd get a call back and won't get a call back.

This has been escalated many times and still nothing has resolved thw issue. I feel this is between UPS and Samsung of who gonna pay for it. Why am I the one being inconvenienced. Customer service is below poor. I'm so unhappy with the service of your team.

I don't understand how a company can be ran like this. I'm still…

Had my washer for 2 Years 1 year had pump replaced now needs new struts total spent 740 dollars. When not if I have the next problem it goes to the dump. I will never buy Samsung ANYTHING. I also posted on Facebook not to buy your products and are encouraging people to share. Bunch of crap washer

I have purchased a Samsung Galaxy watch last year for Christmas. now I have nothing but trouble out of the watch. It won't log my runs. Yes,,,I ha e dine the updates and everything else but send it back to the factory to-do a factory reset.

I spoke with a representative 2 weeks ago to send it back to the factory he promised he would send me a shipping label to send the watch back. Two weeks later and I haven't seen the label to send the watch back.

I will never buy another Samsung product. I'm very disappointed and unsatisfied with the watch and the company.

I recently purchased a Samsung counter Depth black stainless steel refrigerator, in August of 2019. I was just starting a total remodel on my kitchen and when it was delivered, my kitchen was completely gutted. I had the delivery guy put it in my garage and I left it in the box and did not un-package it until I knew it could be moved to the kitchen when it was ready.

We had quite a few delays and finally yesterday (11/4/2019) we were able to take the refrigerator out of the box and move it into my kitchen. When we took it out of the box, we saw the bottom left door was dented.

Now, I realize it had been a few months since it was purchased, however, it was stored in my garage in the original box and was never opened. Which leads me to believe it was delivered with the dent in it. I have…

Purchased a watch which was defective, send it to Samsung for repair and found that there were several things wrong with the watch. Samsung send the watch back couple weeks later and still the battery die in 3 hours. We resend the watch for them to tells us it could not be fixed and will send us a refurbish one or a refund.

Mind we pay 375 dollars for the watch that was use 2 days and they offer a 150 dollars refurbish. When talking to customer care whey were clueless and rude saying things like "it does not matter you call before and we do not give you a refund just because you ask for one".

I have to remind Harold C the case manager that the last email they send us offered a refund. After that he was able to process a refund that will take almost a month. We purchased the watch in…

I am filing this on-line as a first step to register my complaint. I intend to send correspondence to the president's e-mail address, and, if necessary, I will contact the home office in Korea. I returned my Galaxy watch LTE version to the service department in Plano Texas two times, starting in July, for poor battery life and a refund was initiated and approved by case management on 10/7/19.

Then I erroneously got a replacement watch and returned that, at the direction of Samsung support, also to Plano Texas. 00 by no later than 11/5/19 which is 21 business days from the 10/7 approval date. I have gotten extraneous e-mails from Samsung and have called every time and was told to disregard because they were erroneously generated system e-mails.

I have called 10 times on this issue, have…

I bought a samsung a/c in march2019.since then every 2month that ac come with some problem.everytime i need to call them 100times.everytime they come after whole month.last time my a/c was not working for month.still my ac is not working more than month and nobody bother.i did my lifes worst mistake by buying samsung product n not gonna repeat.they have worst service providers who have no knowledge about good customer service.this company have given me most hard time from last 7month.

Went to Samsung Olympic Park today 5/11/19@around 11 am and spoke with an Indian manager not sure of his name but may I just say he had absolutely no Customer skills what so ever... " then as my husband was still talking he proceeded to walk away and close a door behind him.

To say that this was lousy customer service does not suffice the service which we received today was absolutely deplorable to say the least... We will NOT I repeat NOT be purchasing any Samsung products from here on out as the experience that we had today with a manager was far from a pleasant one!!!

Had to wait 2weeks for washing machine repair. Had to continually contact company for information. Repaired 29-10 broke down again 3-11. Called service centre and was told I would be contacted immediately with repair details at 09-40 today, Now 11-45 and nothing.

Unless this is resolved today I have no choice but to use an independent engineer and send bill to Samsung.

Person with disabilities. Had to travel for two hours only to be told motherboard failure. Despite warranty will be charged $ cannot even make emergency calls. As I have serious health issues this is unacceptable. Service center staff not interested in helping. Very poor. Very upset

Hello After greeting I have Bought samasung tv 55 inch before two years. The tv was in the wall for two years not moved.. today morning I opened the TVs and bottom of the screen with many line and pic not clear...

I went to oasis mall Emax branch and spoke to them and I asked for the supervisor... They took me to supervisor standing in the shoe room and I talked to him.. he ignored me and went to office... so I spoke to the staff explaining them the issue and want to ask what I can do,,, I was surprised the respond that the tv is electronic and from the conversation I under stood from them that the product u bought is low quality...

now the price almost 500 rial as I understand and matter of two years gone damaged... I took my I phone 8 plus and through it in floor as example and I told…