Samsung

Job Sheet bearing its No. 4180597911 My ref no-8467954706 Today is more than 5 year to deposit my mobile in service center that service center but my mobile is not repare till today i complane many time but no response recived

Dr. Mary Sowder 1592 Deer Meadow Dr Henderson, NV 89012 801.615.3247 drmsowder@gmail.com December7, 2019 Mr. Yoon Boo-Keun President and CEO Samsung Electronics 129 Samsung-ro, Suwon-Si Gveonggi-D 443-742 South Korea.

Dear Mr. Yoon Boo-Keun: This letter is to complain about service I recently received from a Samsung Electronics online representative. I called Samsung Electronics on December 7, 2019, to find out how to deal with a problem I have had with replacing the battery in my smart watch. After I had been on hold for several minutes, the representative came on the line. I had to explain my problem to her several times because she did not seem to able to come up with a procedure by which my watch battery could be replaced. She was adamant that nothing could be done unless I could…

Dishwasher works fine. Every two months I lose use of it for two days while an over sensitive water sensor thinks my dishwasher is flooding. It is not. It takes two days of no power to reset it for another two months.

With a family making dishes, this is extremely frustrating. I have a Samsung Washer, Dryer, Refrigerator, TV, Blueray Player, Phone. This may sour me on all future purchases away from Samsung because the only solution they offer is to do what I am doing.

YouTube tells me to yank out the sensor, but I am not very comfortable doing that. This situation is unacceptable.

My self very much upset your service facility . I explain my concern below. I feel very bad experience regarding purchase of Refrigerator. From my purchase date to till date every time face lot of problem in my refrigerator.

When I lodge service call in your registered authorize service station same they respond immediate only in word they says "engineers are will attended this complain as quick as possible but I don't Know what is your timeline and who monitor this type of false commitments. And in my personal feeling is who are they ( technicians) are attend against my complain after three four days , I thought they are not that much of capability for customer satisfaction. Last to three days I struggle for repairing of my fridge. Your service engineer without attending they are doing…

Few month ago i visit samsung care for not working mie touch but now it happenung same

To whom it may concern,

I took my Samsung Gear 3 into the Sumsung Westfield Chermside QLD, on the 28th of Nov to be repaired I had been told it would take within three days to be fixed plus an additional 3-5 days to be delivered to me up in Townsville the location were I live. I had told the employee that they might have the old address on file so he got me to update it on the spot at that store, then we both confirmed it was going to Townsville NOT Northmead NSW. I received an SMS on the 30th of November stating that the repair had been completed and would be delivered to the local store within 3 hours. I didn't hear back from anyone after that so on the 4th of November at 12:38pm I called asking what had happened to the delivery the employee told me that it had been delivered to…

After CHATing with 2 technicians at 2 different times, I very clearly explained my problem, which is that I AM LOCKED OUT OF MY PHONE. The link both of them gave me clearly said that I had to access my phone.

Again I reiterated again that I was locked out of my phone and couldn't use it at all. I have not received help from anyone.

I brought a new Samsung Galaxy s7 from Tracfone company , after activated the device getting heat up so fast and phone lock , I returned to company , got replace phone, got same problems after activated ,the phone is heat up so fast almost burn my hand , and shut down afraid will explode fire can not use anymore .

I reported to Tracfone and return phone , this happen twice , I cannot use this phone any more and company can not do anything . Cost me $215 . Sincerely, Mrs E Danpongchareon

i was advised by a Samsung representative that i could redeem my s10plus phone after the closing date of the promotion. Samsung is now refusing to honour this and i was not happy with the way i was treated by your employee in the Philippines her employer number is 65177

The refrigerator I purchased has a known problem with the ice maker that they won’t fix I have been on the phone with the support people only to get the run around If there was less than one star they would get it Call back not returned I am so sick over the problems with it I asked to speak with a supervisor and the woman said she didn’t have one WHAT A JOKE F—-K Samsung

Hello, Sorry for trouble but unfortunately there was an update available for my phone 2 days before so i updated my phone but there is a problem with play store i am not able to see any application images on play store please fix this..

Request for service of refrigerator by registering online.. Attended by your authorized service dealer Sree Ganesh Enterprise Kolkata 57, immediately and paid Rs 2350 as billed. The problem not solved yet. Trying over phone but no action is taken by yr authorized service party.

How many time payment to be made for service and material for solving the problem. Request your intervention to settle this issue.

15/10/19 buy galaxy tab s6 promotion should get the galaxy buds in a month but until now 03/12/19 still haven get my galaxy buds even send a lot of email and call but still cant get the answer and reply . So dissapointed . And nobody can help damnnn ..

Samsung pay payments problem

15/10/19 buy galaxy tab s6 promotion should get the galaxy buds in a month but until now 03/12/19 still haven get my galaxy buds even send a lot of email and call but still cant get the answer and reply . So dissapointed . And nobody can help damnnn ..

4294931645 dated 27/11/2019. Not attended to so far in spite of repeated reminders. My regd. mob No. 9895106849. Kindly look into the matter and see that the technician attends to our complaint today itself. I am very sorry to note that Samsung's after sales service is very poor compared to other established Brands.

I hope at least this time you could do something ! Thanks & Regards.

My wife, Connie and I went to Samsung shop in Westfield at 1:00 pm on 2nd of Dec 2019 and asked for assistance about the problems of my wife's Samsung Note 8 for repair which was bought in Feb 2018. The guy, Josh though we were going to buy a new phone and he was so enthusiastic and he turned to long face when he found we wanted their after sale service.

We were in the queue before talked to Josh because we didn't make appointment. he impolitely told us that he needed to send our phone to service centre and we agreed, but he said he was not free to proceed his paper work because he would have an appointment with other customer at 2 pm.

We said it was only 1: 15 pm and he just marked down our details and we could leave our phone and sent for repair. This guy's attitude is totally…

Hi,

This is Nagaraj.K, I purchased bluetooth newly on July 2019. Model is - SAMSUNG LEVEL U HEADSET BG920.

But it was not working properly. Regularly it was restart the bluetooth & battery weak condition also.

I am contactmy nearest service centre in pollachi but there is not proper response and guideness.

Kindly clear my queries as soon as possible.

A50 many phones disply problem

I purchased a complete 4 unit kitchen set inc dishwasher, micro wave, stove and refridge from Best Buy store # 5546 Boca Raton Fl on 5/17/2017.

The fridge ( model rf28k9380sr/aa serial # 08ej438j200084x ) completely shut down August 7 and I called Samsung Tech Support 888 - 899-7604 August 8 2019 requesting support. They had me call National Factory Services 800 486 1970 to schedule a repair tech appointment.

The repair company has been to my house 8/19 - failed to show for 8-27 - replaced compressor 8/28 - called tech Ricky M 8-29 and explained he did not repair the frozen section. Net is NFS has been here on 9-6 and sent Kevin H here on 11/ 25 with the same results. It is completely dead. Kevin told me before he departed that ne thought it was the compressor and or motherboard and he…

Hi, I had terrible experience with the samsung customer service. I bought my samsung book 2 trusting i took a great decision but the only after using it for 4 or 6 months my book 2 screen went black i am 100% sure i havent ever dropped it but

then when arranged a repair with samsung Repairs they checked it thoroughly there were not a single scratched but then they later on called me saying that it would charge $650 to repair it like seriously i havent even paid my full payment for the book 2 as i bought it in installments. I would really appreciate if they would repair it at no cost or may charged a bit less paying $650 better i get a mac as my brother had 1 but there was issues they fixed it easily at no cost.

Please i request to consider my problem orelse i will never can trust on any…

I have had an issue with every Samsung product I have purchased. The TV I purchased had defective capacitors in the power circuit. after 18 months it turned off by itself. Got so bad I wasnt able to turn it on.

customer service said its out of warranty. Too bad. The $3000 refrigerator I purchased , after 12 months the ice maker stopped working. after searching on the internet I found out this is a Problem of class acttion proportion. The Samsung phones I have take half a dozen swipes to answer a phone call.

The Samsung robot vacuum doesnt ever know where it is and runs around the floor randomly. (The advertisement says it scans the ceiling and computes its route from that data... ). I am sooooo done with Samsung.

My washing machine was taken by your company for service and a small water leakage. In last 15 days machine had taken by QDigi services two times but every time machine comes back with new problem and now it leaks heavier than earlier.

Paid RS 3500/ and mental stress , instead of rectification they give more problems to machine. VERY VERY POOR Samsung.

My fridge blew up 3 weeks ago and I'm still getting the muck around from Samsung and never get to talk to the same person after like 20 phone calls and 30 odd emails still no refund and no 1 gets back to you will never buy Samsung again not a happy customer

First when I was told a supervisor would call me back, no one did after I have spent hours on the phone with representatives. I finally called back after a week. My family of 7 and I have always had various Samsung phones for years and have been very happy with them.

I purchased the s10+ in May. I have had to replace the screen twice because of a cracked corner. At the time, the phone had a Zagg screen protector as well as Otterbox case. Best rated. Samsung will do nothing to back the product up.

I have never had issues of a cracked phone until this one. My family and I will not be buying another Samsung product and will spread the word around. Very disappointed in the money Ive had to put out over a lousy phone screen and in Samsungs service to loyal customers.

I will be returning to…

Good morning,

I am hoping you can help me with getting the headphones that were part of the promotion for the Note 9. I did everything that was asked of me and received an email on 5/23 stating that I would get them finally after a year of calling the customer service dept . I then received another email stating that they would be sending them because the claim was never approved after all the information was sent in on numerous occasions. Please help me as this has been going on for more than a year. Thank you and I look forward to your response.

Tira Taylor-Allen

I have owned a Samsung washing machine for over 10 years now, recently I was made aware that my machine was part of a safety product record so I sent in my model and registration number by email to Samsung New Zealand and was confirmed that my machine was part of the recall and I was entitled to a full refund or a replacement machine.

Two days after receiving confirmation for a full refund or machine replacement I was emailed by Ryan Wu (Samsung Project Officer) that my machine had already received a refund from another customer and was told Samsung owns the machine now and wants to pick it up. I have had 10 years continuous ownership of this machine and have never gotten a refund for it or replacement for this faulty machine.

I know my machine's registration number was stolen and someone…

Ordered above for new samsung galaxy a20 on Wed 27 November. Paid £3 99 for delivery before 10 30am Thursday 28 Nov. Received message frm Samsung dpd approx 9 30 Wed am to say further to my request to now have item delivered on Friday it will be delivered on 29 Nov.

I DID NOT REQUEST THIS. Complete fabrication. If item did not get to warehouse in time why not say this and refund £3 99. Delivery id is 15503063428831. Unfortunately when I received order confirmation, the order id was a blank space!?

Disgusted and will be unlikely to purchase from Samsung again. Although I doubt very much if customer service and opinion is top priority

I bought a washer on October 28th 2019 and I bought the warranty It has not work since then. Your people have been out so many times I lost count. And they found some parts missing but putting them on still didn't fix it.

Now we are exchanging it for another one. The is that on October 22 2019 They told me it would take 7 to 10 business days. It's been 7 business days and today they text me and told me that it is going to take another 7 to 10 business days before the truck can come out and exchange it. This is unacceptable.

I am complaining on Facebook because I don't want anyone to have to go through what you done to me.

I have a Samsung Smart Tv- Un32EH5300 . Recently it continues to lose internet connection. Nothing wrong with the internet provider. Tried all solutions on the internet nothing worked . Disconnecting the power on tv and plugging back in works temporarily.

I tried reaching Samsung by phone but recorded message wait there would be a charge to get help . Hung up . 00 charge to sign up for trial assistance. Started to sign up but did not fully complete . 00 for 0 assistance.

What a racket and absolutely terrible customer service! Have never spoken to an actual human ! 00 and no further charges against my credit card for absolutely no assistance. You should be ashamed to even use the term customer service. Jim McKitterick

my new mobile is turned off and retailer said i cant make your mobile in insurance

Ive been with Samsung ever since s4 came out, there service was, when s10 came out it had offer for free ear buds so i was kind of excited about free earbuds so i went ahead and purchased s10 plus 512 gb aven tho i had Samsung 9 plus just because i was fan of Samsung anyway when i got my phone i was told your ead budy would get delivered by post so

i waited n waited n waited nothing came, i contacted there customer service about the issue i was told we cant do anything n they disconnect my calls and chats, and other said its too late now offer is gone!

How is it my fault if u guy coukdnt do your job properly?? And when i asked about any email to head office i didnt get any respond back. How rude is Samsung staff? I am sorry ro say but i dont think i will be sticking to Samsung anymore…

I purchased 670 litres RT65K7058BS/TL/2017 in June 2017. From last 6 months there is Ice formation continuously in the Freezer. I have complained several times in the local Samsung service center but nothing was done. I am completely shocked about poor services provided by Samsung. very bad.

I hope now something will be done. Sameer Bhargava Advocate , Sikar (Raj)

My samsung charging cable isn't working nd i tell for nul stop chowk Kothrud service center he not replaced my cable in warranty

My washing machine samsungDC68_03273N_01has been purchased 2 yrs ago.6 months passed.machanic charges 500 but somewhat issue remains guide us better machanic

Poor Customer service ! My sim card was cloned, different software was downloaded to my phone. I changed the number but I did not do the reset on my phone. When I realized it is the issue with the phone I went to samsung and they fixed it.

Meanwhile I was log out of all my emails. Everything was changed. I ordered a tablet in that time. I called to changed my email and to reset the password and I was told that I cant do that. I gave all the information.

All my points are gone for samsung phone and a new tablet. What about the certificate fo the trade in ? com?

We called Samsung service because we were not getting enough ice from our ice maker. We were instructed to operate a "lever" which does not exist in our fridge. They elevated our concerns to another department and we received a call where they took a look at our fridge via mobile phone. We were told that ice should be produced every hour!! ... and would we like to have a technician come over? From what we were told, we naturally concluded that we need a technician and asked that they send one over.

The technician arrived and he said everything was normal. There is nothing wrong with the fridge ice maker. He said the ice maker cannot produce ice every hour because you cannot freeze water into ice in just an hour. He said our fridge uses cold air to make ice and not coils. He asked who we…

Guys we need your help we have been on the phone for over 3 hours in regards to our fridge freezer that’s been delivered. Paid for late slot 5/7pm and arrived at 430 damaged! Paid for packing install not done! Terrible service.

Please can a manager call us ASAP 07476005101 thanks order is 5632692393

Purchase s10+ and Gear 2 smart watch from Bestbuy. Both got issues . The watch turned off and never worked again. Phone never connected to Android auto or fast charged since we bought. Sent them to Samsung. Bot were diagnosed with water damage which is ridiculous as they were never exposed to water/humid outside of day to day usage.

Customer service is very unprofessional and unreasonable. Will be taking them to court and never buy Samsung again.

I have battary problam in my samsung A7 . I am visit 3 4 times service center but they are not give me a proper solution .

I have purchased a new m30 mobile and feom day 1 im facing network issues...i was told by the seller that maybe my sim card is defective and i need to change it..i have upgraded my sim card and got my Network service provider to do all necessary actions...now it seems i was sold a defective piece of phone and the return window has lapsed so i cant return the phone..please help me as phone is still under warranty else i will have to file a claim case at the consumer's forum court against samsung..

I bought a 55" Q7 Samsung TV July 2018 and know it has a vertical blue green line running through the picture. It is only warranted for a year. I would not recommend anyone buying a Samsung TV if it is going to crash just out of warranty. Not a happy costumer!!!!!!!!!!!!!!!!!!!

I bought a Samsung a50 phone on 02/06/2019 Has been spoiled 1 Datacable 1charging socket. 2 earphone (handfree) Today not working fingerprint I am not so free to take the daily phone to the service center please help me sir.

hi! I cant use my finger print . message box prompt an error occurred with the finger print sensor . i can not also use my internet because my mobile data is not working but i have load and i can call someone using my sim but i cannot use my internet please help .

best regard ,

Pity you do not allow minus stars. I am amazed you are still in business with the zero customer service you give.

on t 1/08/2019 I called customer care to complain about your non-existent service department. a case was opened 3101681711. Eventually a service technician was was dispatched to repair my refrigerator. I was told that the parts could not be obtained to repair my fridge as it had been discontinued. A 3 year old appliance has been discontinued and the parts are no longer available? RH57H8231SA S/N 078k43ah900119.

I am sorry that I have bought Samsung products: 1. 3 x Maldive A/c's 2. S6,S&,S8,S9 and S10+ Mobile phones 3. 2 x Refrigerators 4. 3 x QLED Tv's 5. 2 x Blue ray players 6. 1 x Samsunf Tabelt

I have spent a large amount of money with Samsung, but never again. As a…

2019. Due some issue machine started working, i have registered complaint on 7th nov, Engineer Visited on 11th Still the Repaire is in Process no further communication from Service inspite of Followups, no commitment on when it will happen. The attitude of Engineer is very causal not responding properly.

very bad after sales service from your side. I will wait till 23 Nov-19, after will go to Consumer Court as lots promises during sales and 10 year warranty and Best Service etc... from last 15 days nothing happened.

I purchased a Samsung Fridge during the year 2013. Now first time it started leaking. I made complaint in Toll free. Technical persons attended in a duration of 30 days. with a charge of around Rs.3000/-. It worked without leakage 2 days. Now leakage reoccur. When contacted toll free the Technician conveyed that the model was stopped. Unable to repair.

Earlier we had a fridge . It function without any problem more than 23 years and to change big one we preferred Samsung. Now a fridge costing Rs.35000/- your Technician says not serviceable. Is it correct. How can you stop a model withing 7 years that too without spare. Samsung lost reliability. You are betraying or cheating your customer. Don't you have technical expert have an idea of life of a fridge and how long the company owes its…

I bought a Samsung front loading washing machine on 9 February 2019 at the exorbitant price of around 67000 and now it has started rusted near dispenser area..when contacted with service centre they say that this can be fixed on chargeable basis..it’s too much I had been using Ifb and Lg machines earlier but had not experienced any problem..totally dissatisfied seeing rust on 7 months old top model washing machine..need replacement..

Your phone sucks. Battery garbage, service terrible, voice assistant coming on was enough for me. So discouraged I'll never buy Samsung and tell everyone how awful my experience is. From unhappy note 8 still paying. My Huawei was bigger, better battery. This sucks

I contacted samsung 18th November 2018 to get a copy of my purchase receipt for insurance purposes. I was sent the receipt on the 19th November 2019, 1 year later. And the receipt was not mine. The receipt was for Ana Comerzan and it had all her details and also the details of her device on the receipt.

Not only have you not solved my query ( I do not need this anymore) but you have breached data protection regulations.