Samsung

In my refrigeratorwith model RT512DJA-SP with sn =0C5P4DAG800222 Snow is formed in the middle area between the freezer and the refrigerator. The problem has occurred and the technician of the agency in Egypt has been repeated six times visit without success or solution. He told me today there is a factory fault In my device but he can't write it in the report plz help me My phone is 00201064304140

Which after two hours of tel calls failed to transpire. I visited a local supplier,(not Currys who are a waste of space when it comes to support) who refuses to deal with Samsung because of their appaling customer care service.

Samsung are do not care,they want to rip the customer off and forget about them. Des

I have purchase samsung washing machine n extended warranty till nov 2020, co has taken payment online n given no docs, but confirm me about extension of warranty. My complaint no is 4296978980 Pl resolve asa possible.

I went to Samsung Pavilion today to enquire abt something. The Samsung IT support guys at the counter were playing online games with each other and was very engrossed in their games (about 3 of them) I stand there waited for them about 2 mins.

one of them feeling guilty quickly come to help. My question: Are they allowed to play online games during their working time? It give a bad impression to the customer.

Hello,

I bought s9+ 9 months ago but I started having problem with this device. After 4 months it started getting heated up as well as whenever I charge it the charging make it heat up. And after 7 months it started getting freezes up. It started getting stucked. The touch of this phone stop many times when I use it. I'm seriously fed up from Samsung I think apple is far better than this.

Tried using gift card at Sunglass Hut it would not take the scan Contacted Samsung Pay. money was paid to samsung from bank Contacted them several times and they still have not fixed it. Store contacted Samsung when I was in there and Samsung never called them back.

AS WITH HP TONER CARTRIDGES FOR A PRINTER I PURCHASED, SAME ISSUES WITH SAMSUNG TONER CARTRIDGES FOR A SAMSUNG XPRESS PRINTER. TONERS EXTREMELY TOXIC, CONTRABAND. ALL HAS BEEN REPORTED TO THE FTC, FEDERAL BUREAUS WITHIN MY UNITED STATES AND INTERNATIONALLY. TERRORISM, CHEMICAL WARFARE. UNACCEPTABLE. CANCER CAUSING PRODUCTS.

, MANUFACTURED IN CHINA, INDIA, 3rd WORLD COUNTRIES COMING INTO MY UNITED STATES, NOT ACCEPTABLE. OUR FOODS CONTAMINATED, PRODUCTS CANCER CAUSING. CLEAN UP YOUR ACT OR GET OUT OF MY UNITED STATES.

------ Subject: Over Estimating Repair Coast Dear sirs: I have a Samsung TV (ua32k4000arxeg) it's price in Egypt Is 2550LE (as sold by B-Tech in Egypt). When I asked your service agency in Egypt to replace only its broken screen; they asked for 3800LE.

Is it reasonable to charge for replacing a spare part much more than the price of a whole new tv !!!?. If this is your company policy; I will never recommend your products for any body. Sorry to tell you that. Thank you. Prof. Mohamed A. Ibrahim

Bought Samsung refrigerator in Black Friday sale on Home Depot on line sale. Had issues with dent it has , I needed to return. Samsung service center first tried to convince me to take with compensation which is not acceptable to me, then they offered to replacement of parts.

I had been waiting for long time to deliver, so I and my family needed to buy right that moment. So, we tried to return. After many many attempts, they finally agreed to accept return. 28 th. Then again, they didn’t call me to confirm pickup windows.

Had to call over an hour waiting their answer, finally got an answer as they will come to pickup between 2-6 today. Our family is is out of country for holidays, so needed to hire someone to stay at the house for pickup.

Then until 6;30 pm , no one showed up, of course…

I received a set of Galaxy Earbuds 2 months ago as a gift. I just charged them up and tried them. They are terrible. I made all kinds of adjustments on my phone and it never got any better. I called the Samsung support number and explained this.

I was told the only option was to send them back for a replacement{which I dont want} . but I needed the receipt. I explained again for the 5th time that this was a gift and I had the original box but no receipt.

She said no option then. This stinks. I also have a Samsung Galaxy Note 8 phone and TV which are both due for replacement. I am now strongly considering going to different company on both. I dont think you will answer this email or do anything- I have read the reviews on your dealing with complaints and they are just dismal.

you have…

I bought Samsung J4 Core last week, thought it would be an upgrade from my old samsung galaxy Prime but damn this is 3x worse! It's like you started carring less about quality! I'm appalled in the quality of the camera! Horrible cheap picture quality!

A lot of features are missing! I regret every cent I wasted! I have been a loyal customer til this trash phone! Now I have to buy a new phone because this is NOT a phone! I'm very disappointed and I want my money back because this is trash

My audio system mxhs8000 was taken to the kollam service center as it was not getting on. The bullshit personnel were unable to rectify the fault, l had to take back my faulty system back home please tell me where I can repair my system

I purchased a chromebook for my daughter for Christmas and got it on sale about a month before Christmas. I bought a protection plan from the store to add to the one year warranty I was supposed to have with the device.

After opening on Christmas morning we discovered that the screen was cracked and display distorted I tried to return it to the store I got it from they refused because it was longer than 15 days (I was not aware I only had 15 days to return) so I inquired about my warranty which I was told only if the tech can prove it was a manufacturer defect will it be covered.

So I inquired my protection plan only to be told that also will not cover damage I as the purchaser did not do. So here I am out $150 with never used chromebook that can never be used and my daughter has no…

such a shame for this good marker phone can’t provide a better service for the…

SAMSUNG'u şikayet ediyorum, Ülkemizde henüz 8K yayını olmadığını bile bile, Evimde cebimde kampanyasını görüp 65 ekran Qled 8K televizyon aldm. Hediyesi ise Note 10+ dı. 2019 tarihinde kurdurtup, kurulum belgesi ve faturası ile birlikte Samsung'un web sitesindeki katılım formunu oluşturarak başvurumu tamamladığımı zannettim.

Sistem beni 4 kez reddetti, gerekçesi ise hatalı model kodu. İlk iki başvuruyu yanlış yapmamak adına televizyonu aldığım bayi (Ankara Panora Güreller şirketi) tarafından, sonraki iki tanesini ise yine bilgisayara hakim iki arkadaşımla birlikte yaptık. Hepsinde de Hatalı Model Kodu nedeniyle reddedildi ifadesi ile başvurularım geri çevrildi.

2019) 5 inci kez aynı başvuruyu, bütün kodları tek tek kontrol ederek eşimle birlikte yaptık. Ya bayi gibi bizde bir geri…

Our (my Wife's) Samsung Galaxy S8 mobile phone's case swelled to the point of splitting the case open. We took it to Samsung agent and was told that it would be covered by warranty because the battery was in a sealed unit (water proof).

Samsung service however, did not honour their warranty on our Samsung Galaxy S8 Mobile phone. Instead, they lied on their correspondence back to us (and to the ombudsman) accusing us of replacing the battery with non-genuine and of using glue on their internal components etc.

Samsung also claimed that numerous components were broken on our device and that we needed to pay money to repair the device. But nobody had done any such things (replaced battery or glued anything or even removed the case, as the case was still stuck on with it's original seal when we…

My wife and I bought the Samsung the electric flex double door range on February 9th 2019. As soon as we started using it, the temperature is 50 to 60 degrees lower than the digital read out in both the top and bottom oven.

we had the service guy come out for 4 hours testing it. They came and put in in and said it will be fine. It is still doing the same thing. When I set the oven for 350 degrees and wait until the digital read out says its 350 degrees, I put 3 oven temperature devices in the oven and all 3 read 200 degrees. y it new.

We rate this product extremely poor and would never purchase a Samsung again. P S if Samsung valued there customers after having service people come out to fix a brand new range and still does not work right, you would think the customer should be able to…

Dear Samsung Team,

This mail is regarding : TV Type - Samsung QLED 65_quot 2018 Model: QA65Q8CNAS - Model CODE: QA65Q8CNASXEG Serial Number: 04C93K6K700007N

We procured the TV in Cairo - Egypt Ever since it was procured we literally used it for less than 60 days as we live in UAE and the TV in our home country house.

TV Was purchased July 2018 and per the service center is under warranty until October 2020.

Ever since we got the TV we problem with it as listed below : December 2018 : Purple line shown on left-side of screen after approximately 30 minutes of usage. After contacting customer service, the Technical support recognized the issue and a request for a complete replacement was created and sent to the administration via customer service phone line since the TV was used for less…

The staff and assistant manager do not have an clue about customer service and honesty

I was told that my watch will be repaired by 16h00 on Tuesday the 26th of December 2019 when I went to collect it on the 26th of December I was to told that they are doing the checks and loading updates and that I should come back in 30 min. I asked why it was not ready and could not get any answers from the assistant, I then asked for the store manager but was told that only the assistant manager was in and I asked for him, i was given a Samsung card with a phone number to phone. which I did and the phone rang next to me and a sales person picked up and I asked for the manager and he called him. He was in the shop why could the assistant not just call him.

the problem was explained to him and he left…

While I was doing serious documents ads kept popping up and in my presentation the ads popped up again I am so embarrassed as my Samsung was like that

Tv software is updated already but still it shows the banner updating tv software

Good Day,

For a world class leading cellular providers I am having the most horrid post support one can imagine. In a nut shell logged a call in warranty and was quoted for repairs - reason for this is pathetic heance I refused and when I received the device back it was damaged. The manager said there is nothing he can do and advised I need to log a call with Samsung. Attached his the history of my current ongoing post support. Please send me an email address so that I can forward all the relevant communication thus far. Unable to accept any images for upload

I brought the SAMSUNG S9 phone last year December 2018 and currently i am facing following issue . - Phone is getting overheat while talking or charging - Charge is getting dried often and it has to connected always in charger .

Hey Im using a samsung galaxy j6 for the last 18 months it had so many complaints in the meantime. And i did take it to its serive centre for uts repair works. I did pay for its works and its complaint came internally and most of the time it was the microphone idk when or how it happens this is the 3rd or 4th time this is happening, my phones microphone is not working.

This is the worst phone i used when i brought it it was for 18000rs now its jist 10000. I wont even get a good resale value for this. Very bad product and im fed up of changing its mic

After an update lots of my features don't work. Eg fingerprint recognition, when selecting ringtones they do not play but only display names of sounds etc. Please send a better update or previous state. Thanks in advance

I got out of hospital after getting and infection. I had to have life saving surgery . Im now at home unable to work or leave with a nurse coming everyday our vaccum that is a couple of months old broke its basically brand new.

When i contacted samsung they did not care or offer anything to clean our house while our vaccum got taken away. We have no money and i cant live in a dirty house cause i dont want to get sick again samsung is terrible

I think it is a disgrace that most washers and dryers last 8-10 years. We purchased a set of Samsung W/D front loaders 3 years ago . They have been nothing but trouble . We have repaired the dryer once, again it has quit , will not heat.

Our washer will run for hours , sometimes eventually spin out other not so much . We have purchased Samsung television in the past , we loved them . W/D has been very disappointing. I am an RN who had to retire and go on disability due to injury while in the Army and also having Multiple sclerosis.

I receive half of what I made. I paid $1300-$-1500 for out set . I now have 20 dollars worth of scrap metal and no way do my laundry . Please help me with making this right. Sincerely Courtney Bandurske

my waching machine was not working properly

Facing water leakage promblem of water from drum while running our washing machine

Dear team Samsung, Hallo. As per techian the product is not in a position to be repaired. I had purchased the product due to its BRAND/ COMPANY but it will work like this i had not even thought . Kindly look into the matter to solve it on urgent basis .

i hope your company will do favour to resolve it Regards jp 9560597263

The customer service is horrible and i am just transferred around and no one can help me with my defective device. I purchased a watch directly from the samsung.com website and they are telling me it is not covered under warranty. Can they not see their own information.

Very frustrating and i do not recommend to purchase anything from them.

I purchased a washing machine on 23th October of model no. WA75N4570FM. On the very first use it has spoilt the texture of my clothes. In spite of my complaint, your service is not effective to solve my problems. Your engineer has checked the machine and admitted the default.

I claim for compensation of spoiled clothes and refund of washing machine price. If such provisions are not granted at early date it will be very difficult for me to enter into further purchase with your company.

Greetings

Initially I ordered two phones on 11/30/19, both Samsung S10+ for $699.99. The first order that was placed was cancelled. I spoke to customer service on 12/15 (Rilwan Customer Service Supervisor) and he told me that I would receive a price match if I ordered the phone within 14 days and chose Samsung financing. I did so today and I was told by John (Supervisor) that I would not receive a price match as promised by Rilwan. I did everything that I was told to do and I did not get what was promised. I am very frustrated because I have called several times and every time I get told something different. I feel as if I was lied to in order to get a sale. Is there anything that can be done? Otherwise I will need to return both phones that I ordered

Thank You! Jessica

I bought S8 plus from the Samsung shop in central Milton Keynes on 27/07/2017. Just last week the handset stopped working. I took it to your shop and they told me that the motherboard is faulty and is beyond economical repair.

Since I bought this handset which I paid £779 I have well look after it. there is not even one scratch on it. Is your product supposed to work for just over two years only? I want you to take this issue further.

I would like you to take this handset check and find out to why the motherboard can go faulty just after two years. Is it something that I have done for it to go faulty or Samsung product fault? My number is 07776 157760.

MY address is 33 Church Hill, Two Mile Ash, Milton Keynes, MK8 8EH

Worst customer care . Even less than one star ,but no option here. In two months this is the second time facing same problem When I called customer care for refrigerator repair they told engineer will come by 8pm That engineer also called me at 4pm and said he will come .

But now they r denying that and told they will come tomorrow. I waited for him at home without going to work. Called the customer care but of vain . Very reckless executives. Last month also I raised the same complaint .

Then also they did the same , so I lost 1 day of my work waiting for them. I gave feedback then to mention the time slot. But it was in air no one cared . Repeated the same .

Executive is very much reckless and told he can’t do anything and we have to bear. They charged service charge of 470 rs last…

I bought samsung galaxy s10 a month ago from my home country and now I am in US. I have been trying to claim it on warranty as the camera of my phone isnt working. The local service centres here in US THEY ARE NOT ALLOWED TO PROVIDE SERVICE TO INTERNATIONAL MODELhere in usa and that if I get it repaired from any unauthorised vendor my warranty will get void.

After spending USD1000 to buy the phone I am getting this kind of service. Could you please help. I will be obliged if you look into the matter and help me get through this issue. I have called multiple times to the call centre but no positive response has been provided yet.

I notified Samsung via chat and phone call that the item I bought was missing the charger. They decided to waste two hours of my time and asked me to contsct the big box retailer about a replacement. They even insisted on doing a three way call which was the lady hung up on.

I spoke to Marvin in customer service who accused me of losing the charger to get a new one. Mind you, this is a CHARGER, not the actual device which is expensive. I then asked if they sold the part separately just to get the device working and they said they do not sell it.

I was treated absolutely disgustingly and cannot imagine what an issue would be like if the device itself was missing. Instead of looking for ways to try and help, they were looking for every way to avoid helping. I have spent thousands upon…

Very disappointed that the phone charger lead is very short, when charging you have to keep getting up if phone rings At night if need to charge it does not reach bed side cabinet have to leave on floor to charge

last 4 days I cannot connect wifi and bluetooth. Phone working normally. But now I cannot connect wifi networks. You can solve this issue

model code: UE65JU7500TXTK version no: AH01 S/N: 075R3SMG500254X MODEL : UE65JU7500T TYPE NO: : UE65JU7500 The model and brand of the television you have seen fell on its own while hanging on the wall. So, as you can see, these are the original products of Samsung and are mounted on the wall by Samsung's authorized services.

As you've seen, that wire was attached to that piece of plastic and ripped out of it. This structure was built according to which standards. I do not know. 5 years old. As soon as the television went down, the children could be under or next to them.

I message the issue, I hope a rapid replay. This is purely a production and design mistake. I think it should definitely be solved by Samsung. Otherwise, I am ready to carry the issue autorizied courts in Turkey

I will be the first to say that my Samsung Refrigerator, French door is 10years old, but I expect refrigerators w=that I spend that much money on to last at least 15. Even though I think there are a few things which could have been designed better, the reason I will have to replace it prematurely is because of rusting in the door below the ice/water dispenser.

I can only surmise that water leaks from the ice maker/dispenser to the inside of that door,leading to rusting at the bottom of that door. Not only is it unsightly, it is a danger when I have my grandson here as he likes to play with magnets on the fridge.

I am forced to go buy a new refrigerator earlier than planned, but this time I will be sure to buy something other than a Samsung. (pictures attached)... well, I tried to attach…

I have a Samsung Tv model no: UE40H6670ST. S/N HOTB3SFF902211J. 7 days ago myBBc Iplayer was not working. I fooled instructions and uploaded latest software. It said it was updated to latest one 2900. 2 days later I connected customer services on the phone I spent q.5 hours hanging on the phone no response! Then I used the mail service, having been put through to 3 different people I was told there was a licence problem with the BBC Player........ I was charged £156 for my licence today!!! but I cannot access Iplayer on your TV!!!!!! I was told this hd been escalated to an engineer last Monday......it is still not working........no contact from you............. what is going on???????

I will give you 2 days then I go to social media with this information.................people be aware…

HAVING OWNED A SAMSUNG XPRESS M2885FW I AM FINDING THEIR TONERS TO BE EXTREMELY TOXIC. I HAVE ORDERED FROM VARIOUS SOURCES AND FIND THE SAME TOXICITY. I VIEW THIS AS CHEMICAL WARFARE. ALL HAS BEEN REPORTED TO MY FEDEAL BUREAUS.

OUR CHILDREN, HERE IN THE USA AS WELL AS ABROAD USE THESE TONERS, THEY WILL MOST ASSUREDLY BECOME AFFLICTED WITH SOME SORT OF CANCER, PERHAPS NEVER LIVING TO THEIR FULL ADULT LIFE, DYING BEFORE THEIR TIME. SOME SORT OF GENACIDE??

Dear Sir/Mam

I have purchased Model 43j5570 on 13/01/2016 in Bangalore Karnataka , India, upto 13/12/2019 tv mother board got damaged 2 time, i have pay the money & replace the new mother board , but again mother board dameged, why this type of product give to customer, ,i supper d very bad Pls can you replace the tv, if you not i will go to consumer court, pls advise, & replace the tv imid, i have all invoice copy & all

Regards Somashekar

Bought a Samsung Gear S3 on December 19/19 from Best Buy for my Husband Christmas Gift and it stopped working on October 2019. Took to Samsung Store and was advised that cannot be repaired as the board is completely dead.

This is unacceptable from such a high end manufacturer. This is our second experience with your products as this happened with the previous Tablet bought from your line. Please investigate and advise.

Your customer service in s#%t and your complaints department don't care or want to know

2018. 2019 the handset fallen and the display screen was broken. 2019. 2019. Again visited the same service centre for making complaint about the not working of the screen. 2019 paid Rs 4141/-. 2019 the replaced screen is not working and i went to the same service centre from chennai.

However i could not checked the problem due to non availability of the technician and i have been asked to show the set authorised service center at porur, chennai. Today i had been to the service centre and checked it.

They have informed that display has to be replaced with new one for which i have incure additional amount. I have contacted customer care in which initialy attended by mr prasad follwed by survisor ms Rajitha and informed that the estimate cost will be Rs 4800/.

By putting the call on hold…

Constant updates. Takes forever to connect to internet. Have been waiting half an hour to connect to Netflix. All my Apple devices work great. Samsung is crap! Apparently the only way it functions is to leave the stupid device on all day. My mistake.

I turned it off and now it won’t work. WILL NEVER PURCHASE YOUR BRAND AGAIN.

I did and explained the situation and was told my phone was under warranty. it is now December and I'm still waiting without a phone that I'm still making monthly payments on. I cant send a phone that I never received.

I have been a customer of samsung for many many years and this experience has me second guessing if I should look to another company. i cant believe that I am waiting to this day for my phone that I was a brand new phone I only got to use for 2 1/2 days.

With the new phone coming out in February. I'm so upset with the runaround I have received from Samsung. guzman.

Dear Sir / Madam, I bought a Samsung galaxy S10 plus for few days ago with IEMI 356161100638121. After just 5 hours working, I got a note to update my phone. After that the phone just died and not even the power button works.

I took it to the store that I bought in Sweden and after 3 hours waiting, they were unable to fix it. Honestly, after Samsung huge disaster with Note, I thought Samsung as a company has started to make good phones again.

Paying so much money for such a phone, I expected a more reliable phone. After talking with the seller (Webhallen) and even chatting with Tor in Sweden, I realized that Samsung has a terrible customer care. Webhallen asked me to get back to Samsung and Samsung says they can’t help.

I have completely lost my trust in Samsung. I have offered 2 options:…