Sears

We were advised by Sears Technician to get a new furnace-which we did not need. The real problem was the outside air conditioning unit. No one wants to accept responsibility for the error on the technician part and problems with the estimate by the Sears Sales Person.

This seems to be very poor business practice.

then was told I had to agree to online account and set up payments which I agreed to. (I hadn't typed anything) it went to the website automatically. so what do I do now...? What a frustrating experience for all your customers.

Purchase a jenn-sir stove (Lorraine Dublis) on Sept. 16, 2015 (wrong type). On Sept. 29, 2015, the installer - my house with stove, in my kitchen he see I have a downdraft electric stove. He left, to take stove back to warehouse.

Store sale person (Lorraine) nothing else to sell me. She said "the credit is automatic". Today is Nov. 10, 2015, Im still waiting for my refund. My case #3752742. Each phone call to Sears support tells the same, this is terrible service.

I purchased a SAMSUNG 65'' 4K smart TV at Sears Bowling Green Ky. 99 now there is a 65'' class curved smart TV. 99 i should be able to take the one i purchased back and get the one that is curved or give me a price adjustment on the one I purchased .

Would like to have an answer from someone that has the power to do so? My family has purchased a lot of appliances and tools at Sears . 99.

Sears technician came out 9-6-15 and diagnosed a problem with my microwave. another came out with out calling to schedule an appointment, I called and was given another 3 weeks later. on that date I waited until 6 pm and called and was told I was scheduled for the next day , I finally spoke with a supervisor who told me the tech ran late and they rescheduled me for the next day. The next afternoon I was called after lunch and told the tech went home sick. After numerous hang ups I spoke with someone who informed I would be the first appointment five days later. The tech came out I WAS THE FIRST APPOINTMENT but the first technician failed to order the parts.

I received the parts and called and was told I would be the first appointment of the day and wasn't. I called and was told my…

I ordered a hot water heater online. I called Sears to reorder when the service technician indicated the hot water heater they brought to install was was the wrong gas model and my hook up required a power vent. I called the number he gave me to cancel and reorder the right water heater.

He gave me the model number and I verified at the sears online site. The service rep at the call center but me on hold twice for a told of 20 minutes. He then said he had to transfer me to another department.

The second rep put me on hold for another 15 minutes (checking in occasionally). He then concluded that he needed to transfer me to another rep/department but he would brief the new rep on my need to cancel the current order and place a order for the correct water heater with the power vent. The third…

I went to Sears and had a horrible experience with the store associate manager Shantel, who refused to enclose her last name. It is absolutely unethical as well as it is considered fraud to advertise false prices on item. 00.

There was GNI written next to 14 kt and I did not know that meant. I asked the associate if she knew, she stated she did. She recommended me to go to sears website and look the item and she provided some numbers from the tag.

When we both located the item on my phone I saw that earnings were not the same earnings as it was in the jewelry box. I brought this to associate's attention and was told that the original…

2 volt tools in the last 3 months. 2 of the chargers are bad and 1 lithium battery. I took them into to get them replaced. The attendant told me I need to bring everything in I just want the broken stuff.

I went to Sears because I of the warranty plus craftsmanship quality in which I'm very disappointed with the Chargers and battery. Now I am left wishing I had read these Sears complaints earlier before I purchased my tools.

We recently purchased a refrigerator in Hayward, WI for my daughter. After plugging it in, after a few days there was water on the floor. We discovered that the door gasket was compressed and not sealing, thus causing the problem. My wife called yesterday to Sears in Hayward and they gave here a number to report for service. She is out of town but told me that someone would call me today between 8:00 and noon to replace the gasket. Nobody called or contacted me.

I have taken the day off work for this and no calls. I called the 800 number that my wife had written down. They had no record of this whatsoever. They will be sending someone on November 6th. That is a long time to wait for a refrigerator. I am disappointed that we didn't have better service on a new product that hasn't been used…

I purchased a laundry center for my tenant. After it was delivered and installed and still under warranty, a repair man had to come back and install"feet". While my tenant was waiting several weeks, her laundry center was propped up on a board. After some time, the repair man came back and installed the proper feet. A short while later, We got a recall notice that the laundry center will leak water. A kit was needed to repair the center. It came in the mail. The repair man came on a Saturday, but called me to say He could not make the repair. They send out only 1 man teams on a Saturday. This was a 2 man job that will take 3 hours.

The center has to be taken apart. It needed to be rescheduled. We chose a Tuesday. I get a call from Sears that I am scheduled for a Saturday. I explained why…

Someone from Sears Roebuck Co at 815-676-5223 keeps calling me twice a day. I told them a month ago did not want to order or buy anything and they keep calling me. I did not order anything online and do not have a service call.

I was on the chat line this morning but had an emergency and had to leave and not I cannot get it on the computer so please help. Is that number a legitimate sears phone number? I looked it up online and did not see any of these listed no their corporate website.

I am a single woman over 60. I recently purchase a lawn tractor ($1,589.99) plus insurance and a dryer ($399,99) plus insurance. The store insured me that the delivery man would help me start the tractor to make sure it worked and install the dryer. I took the day off from work on 10/6/15 to wait for the delivery. The man were very rude, pushed the tractor in the garage, damaged the dryer, said I did not have the plug and that they would not install the dryer. Man were very, very, very rude. Store did not tell me that I needed a plug. Went right to the store. Man in the appliance department very nice. Said the young kids don't know what they are doing and was very sorry for my inconvenience.

He helped me get the plug and vent hose for the dryer, set up a new delivery date for my new new…

On August 18, 2015 we purchased an LG dryer, model # DLG3371W at The Northpoint store in Sears in Atlanta GA. It has been a disaster ever since.

First, prior to purchasing the dryer, we had a repair appt scheduled on a day from 3-6. The repairman showed up at 7:30 PM! After discovering the dryer was not worth fixing, we went into Sears and purchased above mentioned dryer.

The salesmen in the store were not helpful and only interested in selling a product to conclude the "friends and family " sale. They erroneously charged us for delivery which was supposed to be free. This required three subsequent calls on my part to get it credited back to my account.

Now that we have the dryer, we realized one feature that affects about 5 cycles, the sensor dry, does not work. We called and scheduled…

We have been waiting since July 1, 2015 for our Kenmore refrigerator to be repaired by warranty through Sears. Five trips and three defective compressors later we still have no working refrigerator in our kitchen. September is nearly over and we are waiting for our next compressor and repairman to show.

We are beyond frustrated and are ready for a replacement refrigerator or refund. We will never recommend this company and their repair service to anyone!

I purchased two queen size beds in 2012.. I have filed a claim for the both of them with pictures at two different times. Sears has not responded back to me. I've left my email address and phone number. When, I called back they said they lost my photos. And I needed to submit more pictures. which I did no ones contacted me back. I've been on hold each time with different represent ices. They don't seem to know what there policy is and terrible customer service. I was finally told to only summit two pictures each or they told me it's thrown away. That's terrible.

One pillow top mattress was $911.49. It has sags all over and lump in the middle of the mattress. It's causing to have back problems. The other mattress was a different type for my daughter it's cost was $732, plus a cover that I…

Six weeks ago sent in a rebate for refrigerator dishwasher range. Address on rebate form Wayne New Jersey. Emails and telephone number rebate form goes to Texas. no help from anybody In Samsung

We remodeled our kitchen in 2008 and purchased four appliances from sears, We also purchased the repair agreement. Of the four items, three have needed repair. The main one is the dishwasher. The control Panel was replaced in 2010, replaced again in 2011, replaced again in 2013, and I am now waiting for the technician to replace it for the fourth time. The repair agreement states that there must be four major repairs within 12 months before an item will be replaced. This is a senseless Sears requirement and only serves to keep sears from having to replace faulty products.

I have been involved in repairing many things during my life, and when the same component fails time after time you start looking for a different problem that causes the failure. Sears does not concern themselves with…

We had an estimate done a few weeks ago for a leaky refrigerator, and paid the $89 fee for the repair person to come out. The $250 quote seemed excessive so we tried to find a decent priced refrigerator from Sears, but could not fine one in our budget. I tried several times to call and speak with someone about an appointment but stayed on hold for over 30 minutes each time. I finally made another online appointment and added in the additional comments section that we have paid the diagnostic fee and would like to have the repair done. I received several automated calls reminding me about the appointment but nothing acknowledging my comments.

I received a call at a few minutes before 2 (the appointment was between 10-2) from a Richard, who refused to give me his last name. He asked me if I…

I took my car to sears service center at South Hills Village, Pittsburgh Pa 15241. I had a leak in the break lines. I left the car on Thursday morning 6/25/2015. All that was was replaced was the partial brake line and i was told i needed a fuel line that was partially replaced also.

The kept the car until 6/29/15. 73 for the parts and service. There is a law governing the amount of time spent on a project and the parts did not constitute that amount. I need to have this issue resolved.

If you need the invoice i can mail it to you.

I purchased a battery from the Sears Store at 85 w rte 59 in Nanuet Ny on 1/12/14. The mechanic said he was having trouble changing battery. Finally got done. probably put 50 miles on car and realized my car would not start.

Took it to Sears at 1150 sunrise HWY Valley stream NY. I was told my terminal was loose and it was never tightened. Parked the car and did not drive for 2 months. Then it started turning off on me.

took it back to Sears in Valley stream and was told my starter needs to be replaced because of the Tensioner due to my battery bracket wasn't tightened. I am demanding Sears replace my starter since it was Sears Mechanic that made these issues from the beginning.

I called sears in regards to my washing machine over a month ago. I have a service warranty.it took a week before anyone came out. The first technician said it was the control panel and that he would have to order a part, That took another week before he came out. The second technician comes out and says it is the bearings need to order a part. That takes another week. The part comes in and they send out two technicians and they say the motor has to be replaced we have to order another part. that takes another week. They came out this morning at 8 a.m. and say ok the washer is fixed. I put a load of clothes in to wash and water starts pouring from underneath. I call customer service immediately and tell them what is going on.

They say they will call me back in ten minutes. I call them…

I have a window A/C unit that was purchased in 2012 along with the extended service warranty. This past weekend the A/C unit stopped working so I called on Monday 5/18/15 to get someone to look at it. They told me someone would be there that day to look at it between the hours of 8:00 am and 5:00 pm.

At 4:00 pm no one had been here or called so I called the warranty number to see if someone was still going to come. I was told no that the appointment had to be changed. No one called me to tell me and I took the day off from work because they said someone had to be here.

The next soonest appointment wasn't until May 30th. Really? That is too long to wait. Explained that I have health problems that I need my air to be working...also that I took off work and can not do that again.. can't…

I bought an item on line from an outlet store, the sale was confirmed that day. I was told the item was no longer available at that store, but another store has that item fore sale. 00 more than I paid.

Both were new floor models. I think Sears should sell the item for the price I was quoted.. I have always bought Sears appliances in the past. But I will shop elsewhere if this is not resolved to my satisfaction.

and would send copies if needed.

I have a sears planner moulder which needs new drive gears. The gears I need sears no longer has. 00 invested in this planner and now you don't carry the parts I need to fix it. All of my tools are craftsman which I have always had good luck with.

I have replaced these gears in the past and it was never a problem. Now what am I suppose to do. The same thing happened to me with a radial arm saw from sears a few years ago and I ended up buying a new sears saw which I had to get two before I had one that would cut straight.

Your quality and parts available has declined to na point that I will never buy craftsman again.

On May 5, I attempted to make an $11 purchase, with check, at Sears, Bethesda, MD (2 weight lifts). I showed all ID requested, but clerk said my check was not accepted. Since I had recently written one for over $1,000 elsewhere, which was not questioned, I found this upsetting.

He said I had to call a number but didn't give it to me, so I went to the office. (This is the grungiest office I have ever seen, no one sitting there and no response after banging on the window). Finally, after walking into the warehouse, I found someone who could not help me only to say it's the bank not accepting the check, not Sears. I went to my bank, and no problem with them. Someone from headquarters should make a site visit here to inspect the "office!"

I had Sears Repair Protection Agreement on a craftman snow thrower, which broke down and in home repair man could not repair it. They authorized $1350- for a new one,with 90 day to buy..The sales assoc. at Sears Paramus, Nj.07652, said they have a back order, not available. He can take order in July 2015. He asked the girl at Sears Protection Agreement office to extend the date to July. The girl said that she will order one and told me the snow thrower will sent to my house by third party truck.

The Powerland snow thrower was delivered to my house on 3/16/2015. The warranty moderation department transferred the warranty from the old snow thrower to Portland snow thrower in home service ending 03/05/2017, and sent me the papers. I had problems with this snow thrower. I made an appointment…

Soon after the purchase of Samsung refrigerator (counter-dept) in 2011, the freezer would not close due to ice build up. We initially thought perhaps we did not close the door tight enough. A tech from Sears came out on October 2011, fixed the problem. So we thought.

In Sept. 2014, Same problem. Sear's tech came out (thank goodness I purchased extended warrantee at the time of purchase). Tech applied silicon (I think that's what he said) to back of refrigerator, where it was broken. Dec. 2014, a tech was called again for same issue. Tech did same again. I am currently having problem where now it leaks from the bottom. My kitchen floor is wet. A tech is scheduled to come back out on May 9, 2015.

When I called Sears, I was told that same issue had to repeat at least 4 times in one year for…

On Jan 2, 2015 a Sears repairman replaced a part on the range in my home (3625 Lake Hill Ln Hurst, TX 76053). The range stopped functioning on April 23, 2015. This repair/part barely lasted thru the 90 day warranty period + 21 days. I called the repair # requesting some type of price break on a service call to apparently replace the same part.

After 25 minutes on the phone, I was offered a chance to print a 20% off coupon. Given this performance and service, I have no confidence that a second repair/replace would yield better results. I will now begin shopping for a new range (IT WON'T BE PURCHASED A SEARS). I decline to rate the service since you don't have a rating lower than one star.

I have been a loyal customer of Sears due to your public image (treatment of Military Employees and…

I purchased a Sears riding lawn mower with extended warranty. When the transmission failed, I called for a service appt. I was given a date 3 weeks out for 1:00 to 5:00 PM. At 2:30, the day of the service call, a call informed my wife the appointment could not be kept.

No follow-up appointment was offered. , store was no help. The manager has said he would check service and call back, but no call came. As of today, my lawn is over a foot tall and Sears still has not responded to our attempts to have the $2,000 mower serviced under warranty.

On Monday April 13, 2015, I contacted Sears repair section to look at my Wash Machine which was having issues. I was informed that the only opening was Thursday 23 April, and I needed to be home from 0800 to 1700. On Wednesday 22 April, I called and confirmed my appointment. Sometime after that A phone message was left, and I received it on Thursday morning advising that I had to reschedule my appointment.

When I called I spoke to an individual who told me I had to reschedule. I informed him that I had taken the day off, and I needed to have someone come to look at my wash machine. He refused, and I then asked to speak to a supervisor, and the Supervisor told me I had to reschedule because they did not have a repairmen in my area that day. I asked for his name and he refused. I asked…

I had a problem with the micro wave oven. Sears were there 5 times to replace and remove broken parts. Then they wanted to sell me a new display board. I said fine, and they said that there is no warrantee and I will have to eat it if it does not work.

Also, the last attempt to repair it, they broke the lower oven also. The tech is very rude and has no idea what he is doing. I will never used Sears again and never buy anything from them. I was loyal with Sears for over 25 years.

I filed a complaint and called the next day. All the info I gave was deleted. Wow! Sears what happened to you. You became a rip off and liar. 00 and never fixed the problem. And they took off every single part they put on. Shame on you!

I am telling everyone how bad of a co. Sears is. Bye and good luck.

I recently spent 2 months in the hospital recovering from a heart attack and missed a payment on my credit account. I was treated rudely when I tried to resolve the issue with the employee who called. 17 which I cannot pay as I was unpaid during my hospital stay.

This also is different than other companies who when a payment is missed you pay a late charge only. Not only did they close my account but insisted on calling for the payment on Saturdays and Sundays at all hours even when I was semiconscious and in the hospital.

24% but the charges that accrued were the result of fraud on my account.

The delivery staff did not bring the vent/filters for my microwave. I reported the missing items to the Sears’ customer service representative in Newport News, Virginia and I was advised that I had to call the folks who delivered my microwave.

She gave me the number, but did not make the call. Poor customer services, the sale clerk should have made that called since the microwave and stove was purchased and not charged and this writer paid for the product and had nothing to do with missing items; However, I called the Delivery Department @ 1-800-732-7747 and

was advised that I would have to wait for 7 to 10 days for the delivery of the missing parts. I explained that the stove and microwave were for my rental property and that one of the reasons that the inspector failed the inspection was…

00. Less than 3 years ago, it stopped working. Called Sears for repairs and was told it would take almost a month before they could get a repairman out for service. If they can not service item in certain areas why sell to customers.

CALLED for service April 6, 2015 and was told repairs could not be made until maybe May 1, 2015. This is the worst service I have EVER experienced. Will never buy ANOTHER SEARS PRODUCT !!!!! This is just ONE of the problems I have had with their products.

PRODUCE BETTER PRODUCTS OR GET A BETTER SERVICE DEPARTMENT !!!

Today we had a new dryer delivered and installed at my mothers house. My mother is elderly. I was not present at this time but when I arrived later today to see how it went I was told that they replaced the washing machine hoses.

They told my mother the hoses were old and needed replacing and that they would do it for $25. My mother agreed and paid them cash and was not giving a receipt. The hoses were replaced. The problem is I replaced the hoses two days ago.

I have the receipt for the hoses and the date they were purchased. It upsets me that these installers took advantage of a elderly women {my mother}. How many times do these installers do this?

Wow! Where do I begin? This is not the Sears that I grew up knowing. The dependable, USA owned Sears, whose appliances were made in America and reliable. On January 17, 2015 I bought a Sears Elite 250 refrigerator. 78 including hoses etc.

This appliance was purchased for a rental condo that we own. A month after installing the refrigerator a guest called to say that the refrigerator was leaking when the filtered water dispenser was used. Since then we have had three appointments with Sears contractors to come and fix the problem.

The first time they called a few days prior to reschedule the appointment. The guests could not accommodate the times available. I called to schedule a new appointment after those guests left. The appointment was to occur with-in a four hour period on February…

On April 4,2015 I bought a wash machine. I made this purchase at Sears in Florence, South Carolina. Unfortunately, your worker bought out the wash machine without the hose that was paid for at the time of the purchase. Though this seems like a quick fix (by getting the hose), and didn't act that way!

To resolve the problem, I would appreciate your worker come and pick up the wash machine and sears return my money back. I don't even want to consider the washer anymore. I look forward to your reply and a resolution to my problem.

I will wait until Friday 10,2015 by 5:00pm before seeking third-party assistance.

This is a copy of the email I sent to them... I bought my first new washer, dryer, fridge and stove from your store at Coquitlam Centre. Here’s my experience: I received the delivery date & was excited as it was my first new appliances ever. m. on that day.

I had everything ready for them. I had unhooked and pulled out the old washer, dryer, fridge and stove and taped them so they wouldn’t open. I was charged a fee for their removal. m.. Fine. I tried to show the elder of the two the best place to park and unload.

There is a slope so I knew where the best place was. He wouldn’t listen. Instead he spoke(I think Italian) to his younger partner. I told them to speak English(didn’t take). this is not good and told them so. They came up and took away the old ones and that went well.

The…

I own a smooth top slide in stove purchased from Sears some years ago. I have kept this range in perfect condition through-out this time. We have had maintenance insurance with all the products purchased from Sears. Recently their was an incident with smooth top glass creating a crack damage.

The sears technician arrived on a second trip and examined product, took a photo and displayed to his authorized personnel, and stated that nothing could be done as repair or replacement of top because it was not due to manufacture default. Why do we pay insurance on these products?

We have been Card holders with Sears for approximately twenty years plus, Sears has always shown loyalty to their customers, and pride in reference to their products. In speaking with your representatives by phone they…

I have been a customer with the Sears automotive for a few years. This morning I drove to the Sears at University Mall (half hour from my house) for my oil change and was told I would have to have an appointment before I could get one (I have never had to call before - so

I didn't think about calling this time). I was told that they have been doing this since last November which isn't true because I had an oil change in December and nothing was said. I then went to the Elkhart Sears and was told the same thing - they will do one as soon as I make an appointment.

I don't have that much time off during the week so it's always worked out really well and I really trusted the mechanics at Sears. I guess I will be looking for a new place to do business since I feel a big let down from Sears…

Tried to order a replacement power washer hose for a unit that is less than two years old according to date on the decal on the sprayer. Thisbhose is "obsolete" now. Sears parts people swore they had the right hose, lady taking order, so they shipped it.

Turned out to be the wrong hose. Now "I" have to waste my Damn time going to ups and send back to get my money. No other recourse apparently. The lady taking my order must get paid by the parts she moves. com in Utah.

They had some in inventory. I guess, with Sears having trouble I will just quit buying from them. Went the same BS trying to get an axle seal kit for my Sears riding lawn mower. Took them three attempts before they finally sent the right part after me giving the the part kit number.

That's why I think their people get paid…

I ordered a portable air conditioner on line from Sears.. The unit was the wrong size for my needs. Took unit back to local sears store, and was told ,it was not their item and they would not take it back.

They said it was a third party order. The third party company wants me to pay to ship it back and pay a huge re-stocking fee. All of which adds up to more than a hundred dollars. I bought this unit from Sears, because I thought I could trust their name. ( Living Direct).

I am a very disappointed Sears customer, Help.

Refrigerator went out in the evening of 3/17, call early on 3/18 for repaid. Technician came out on that day but would not look at the refrigerator because we had unplugged it. When on the phone with my husband I could hear the technician yelling in the background.

Called again late 3/18 and got appt for 3/19. Technician came out, diagnosed the problem and said he would order part. :00 AM. for delivery 3/26. Was involved in an accident at 4:00 AM which delayed delivery to 3/27 and was received too late for appt on 3/27.

Now cant get confirmed appt until Thursday, April 2. which be over 2 wks without refrigerator. Seems due to the circumstances that our appt could be prioritized but I guess not. Have never had this issue with Sears in the past .

It has become very frustrating and…

Tried calling your Manitowoc Wi. store on 03/28/2015 numerous times during store hours and nobody picked up the phone.

2/24/15 refrigerator started to leak from the front. Service man came and said it was the drip pan and ordered one mean while he shut off ice maker. After 2 weeks the drip pan came and another service man came saying it was not the drip pan but a valve.

Her replaced the valve on 3/5/15 and the minute he left it started to leak again. I called service and issued a complaint on 3/6/15 made another service for 3/19/15 Service man called and said he could not come make another appointment.

Service man came on 3/24/15 with his hands in his pockets no tools. Hr refused to move the refrigerator unless I signed some kind of release form. Which I AGREED UNDER DERESS. He comes with a blank piece of paper and wants me to signed it.

I said to him you think I'm STUPID. He ran out of the house. I…

My first visit to sears rancho was on 01/25/15 for alignment. I paid for one year alignment, till now I visited the auto center 2 times and the problem still the same without any solution, tomorrow I have to visit the auto center again for alignment check because my car still pulling to right .I hope that tomorrow will be my last visit.

Have yet to receive my refund of $55.00. This is money owed to me, over charge. This company is a ripoff.From the CEO down to the customer service .

For being charge for scottich guard protection Your customer Service department has been notified. By a customer service agent (Rhonda Harris). I would like to have my money now. No more games.

After contacting Sears helpline (on 3 occasions) requesting guidance/assistance on how to purge the air from the water system connecting the factory installed icemaker in our new Kenmore refrigerator/freezer it was determined that Sears would need to dispatch a technician to resolve the issue. The first appointment was scheduled to occur on 3/14/15 between 8:00 AM and 5:00 PM. After waiting around for 8 hours I contacted the helpline only to be informed that the technician may not be able to make it before 5:00 PM at which point I canceled the appointment and indicated I would need to reschedule. On Monday 3/16/15 I called to reschedule a service appointment specifically requesting a morning service call so as to minimize the impact it would have on my work schedule.

I was assured by the…

I ordered a circuit board for my Kenmore refrigerator. Sears took my money and promised delivery. On delivery date I called because I didn't have the part. I was told my order was cancelled and the only way I could Et the part was to have a Sears come to my home to do the service.

They refused to sell me the part.