Sears

We ordered a refrigerator of 12/31/05. As of yesterday 02/02/16 we cancelled this order. We cancelled order because of the refusal of your delivery company to deliver the refrigerator. We ordered this refrigerator at the Lacrosse, Wis. store. The associates at the store were helpful but delivery was never completed.

We also have reason to believe that the delivery company never made an attempt to deliver product. In other words we believe we were lied to on at least three occasions. We live in the country and they said they could not come down our driveway. Our driveway was plowed.

We are very unhappy with Sears at this point and you have probably lost a customer. We have bought major appliances at your store before but no longer will consider you.

On Friday 1/29/16 the Sears technician arrived to repair my freezer that was not getting cold enough and to fix the ice maker. After he repaired it, he told me to wait 24 hours for it to adjust. 99 with a 20% coupon(Service Order # 41350781).

After about 28 hours, I still had the same problem. I called the number on the receipt, and they said that they could not send another technician until Tuesday, 2/2/26. Today another technician arrived. 5 minutes later he told me it was not the items that the other technician had repaired and/or replaced but that I need other things starting with a compressor.

He recommended that I replace the refrigerator. The freezer was still at 34 degrees. If the first technician had told me these things I certainly would not have paid for repairs including an…

I called to schedule a service call for my dryer. I didn't call the company I had purchased the dryer from because I believed Sears to be a more reliable company. I was told I needed to be home between 1 and 5 PM. Being a teacher I said I could be home by 4PM, that was rejected and I was given a Saturday appointment during those times. At 4:41 PM I was called my the technician to say he would be here between 5:15 and 5:30.

At 5:33 PM I called to find out where he was and was told he would be here around 6:30 PM. I was offered a $50 Sears card as compensation. My husband and I had dinner plans that had to be cancelled because of the late arrival of the technician. I asked to speak to a supervisor and eventually was connected to one. I asked for the house call to be free since it was now…

I contacted the corporate office and was told that I Sears in my city could give me some emergency clothing, shoes, things I needed if they wanted to. " I came back and asked for him but I talked to manager Josie instead, She told me "to come back tomorrow after she talked to manager and oorporate".

I came back and she told me they don't do things like that. She also said" they could only give me a 50% discount on clearance items. She lied to me and told me to come back for nothing. I also aksed her for a bag because my belongings was coming out of my bag I had, I asked her why they were being so mean and talked her into giving me some bags.

I think they are discriminating and lying and committing a crime and I need the items still and I told her I needed for them to give them to me…

On Dec 22,2015 I went to the K-Mart store #3852, in Salisbury, NC to purchase a Hamilton Beach 8 quart slow cooker for a Christmas dinner we were having the next day at work. I was there about 9:30 in the morning and there was a isle stack of items, next to the as seen on TV items.

00 sum dollars, I showed the cashier the stickers, she call the person working the front desk over he looked at it and I told him where it was located, he went and looked, came back and ask the cashier who put those stickers on it cause they are wrong, the cashier look at me and I at her as if she would know that.

99, so is that the price and he said no. Told him not paying that price for it and started to leave. After starting out the door I came back and asked if he would honor the price on box and he said…

I use the snowplower twice. I drain the gas out after winter. I replace the gas January 2016 my snow plower would not work. I took it back to Sears they tried to tell me that the snow plower needed maintence care something was wrong with the carberater ,my response was I just bought this snow plower I used it twice it shouldn't be nothing wrong with the carberater.

I ve been going backward and forward with sears with this issue and cant get anything resolve. Ive been a customer with sears since 1967 and my family been aa customer since 1958 and never had to go through with this with your products you have always stood by them.

I have talked to corporate and corporate told them to fix it and I would not be charge but when I went to pick it up they told me that they didn't not fix it even…

We took delivery of a refrigerator on 12-12-15 they scratched it on delivery. called 1-800-732-7747 was promises a $150 gift card , never came. Since than I've called twice emailed twice chatted once. Each time I was promised it again.

On 1-13 16 I called 1-800-549-4505 was promised it again! Nothing again. It's in Kim Bahlke name 989-447-0516 The sales check number is 015902468017. D Does anyone at sears care??

Placed on Mar 19, 2015 Order #802998533 APR28 Delivered Total: 2 Items

Best Home Furnishings Bradley Space Saver Power Recliner $1199.98 Qty: 2 review this product HOMEDELIVERYCHARGE $69.99 $1,092.67 Ordered two recliners in March. They were delivered about two months later. When delivered, one arm on one chair was falling off the side. They ordered a new one and delivered it about six weeks later.

Now, both arms are falling off both chairs, both chair reclining mechanisms are broken, stuffing in both chairs has compressed in backs and seats and we are sitting on the frame boards.

Called Customer Disservice. First hardly speaks English says 30 day warranty, you are out of luck. Passed onto the next level, same exact thing. Passed to the NEXT level and talking to an American girl in…

I had an appointment to have my AC/Heat Unit scheduled for Jan 23, 2016. However, the technician/repairman never showed up nor did he call to let me know that he wasn't coming. I even called Sears Customer Service Rep and they didn't know what was going on. I wasted a half day because of this bull stuff. This is the third time I have experienced this problem over the past three years and with the same problem with your new Kenmore AC/Heating System (Heat Pump) I purchased. I'm glad that I took out an extended warranty because I would have been paying for the screw up your technicians have failed to repair.

This AC/Heat unit I purchased from Sears is crap. I purchased this unit in September 2011 and in Feb 2014 the fan motor was replaced because it was very noisy. It still is! Several…

A refrigerator and mattress were delivered. 1. The delivery was 1 hour early - lucky I was here! 2. Speech in a different language - could not understand! 3. New items in before old items out! 4. Did not check if refrigerator was level. 5.

Seemed to be in a hurry to leave!

My cloths dryer stopped working. Always owned a Kenmore. Checked Sears on line and found dryer. Went to Sears store in Moss Creek, South Carolina to check it out. Told sales guy the model number. He checked on line, saw the machine I wanted and said he would charge me $200 more than the on line price. Clerk was rude.

Last time I shop at Sears. Konrad Tuchscherer

Purchased a KENMORE ELITE (LG) refrigerator on May 20 2014. Along with a Dishwasher, Oven, Garbage disposal, and Microwave-Hood combo all Kenmore Elite branded. JANUARY 2 2016 woke up to large puddle of water on floor, after looking into the matter found the refrigerator had stopped cooling and ice had melted from the ice maker.

Scheduled an appointment with Sears home services. JANUARY 21 2016 technicians came to house diagnosed problem saying it was an internal wire harness problem and couldn't be fixed!!!! I realize I didn't purchase the extended warranty. I am willing to pay for repairs out of pocket.

00 on a refrigerator that "Can't be Repaired" due to wire harness. Not to mention It took two weeks to get a technician out to look at the appliance. This is unacceptable, I am…

First, I tried posting a comment to the MySears feedback section but couldn't log in. I tried resetting my password but was sent a link that didn't work. Please help me with this issue. Second, I am extremely upset with the way business has been conducted during my most recent purchase. My SaleCheck # is 028290821539 for future reference. I purchased a mattress and box-spring set from Ruby Cordero at your Victorville store on 12-19-15 and a month later I have no mattress to sleep on.

On the first delivery, I received the wrong size mattress and box-springs but was advised by the delivery guys to keep them and call for an exchange. I agreed and called the store immediately. After speaking with someone the next day, I was told that someone would be contacting me about the exchange and…

I work at a business, Avondale Veterinary Healthcare Complex, and I keep receiving a phone call from 515-278-7278 that makes me sit there for a minute until they hang up. No one answers and it hangs up on me. When I called back the first time to tell them this was a business and I can't get phone calls from our patients while I'm on the phone wasting my time with Sears support people. After 3 calls I finally got to a Sears supervisor (Chloe at 8006905650) and besides being lied to by two different reps at the 278 number.

Chloe had no idea either why you were calling me about a Sears fridge bought over a year ago with no current warranty or service calls. there was apparently no record why you had called our line either. so after rep #1 told me he had no problem taking me off the call list…

Have had warranty for sears washer since purchase of appliance. At the end of the warranty the dispenser leaked bleach onto the washer door frame. Sears ordered the wrong part several times and on another occasion forgot to order part.

Now I am told that the part is no longer available. Still have the wrong parts which were shipped to us. Have requested 4 times by email that someone from corporate contact us.

Also, spent almost an entire day on the telephone with them which was at 11 phone calls and still no resolution. Still no contact from corporate and still need the right part.

22 plus tax & shipping . Item was to be Delivered Dec 11th, 2015. The Item # 18412, Model EPWD200QSW 24 inch, a pedestal Drawer was never shipped out. I contacted Sears outlet stores customer service on the matter on these dates 12/ 17/15, 12/21/15, 12/23/ 15, 12/24/15, 01/01/16, and 01/06/16.

We have received little or no help from the store and its staff. Managers who told us the order would be expedited but still no confirmation of shipment. We have tried to cancel order threw customer service and are getting a runaround.

We are now being told we need to bring in our receipt to get our refund for an item not even shipped out.

My husband purchased me a sweater on line, and when I received it, it had a hole in the shoulder. So he called the customer service number on the receipt and explained the problem. And the lady told him he would have to order another sweater so he did and she told him that she would e-mail him a ups shipment label in 24 to 48 hours.

Well the label never arrived in his e-mail, but the new sweater that she told him to reorder did no holes in that one. He recalled the number again and spoke to the superviser and she told him the same load of crap that the ups label would be in his e-mail in 24 to 48 hrs. And its been four days past that. The real kicker is that his credit card has been billed twice.

Which I had to wait almost 3 weeks. Repair man came said it was fixed. With in a couple of hours it was not working again. I called right away, was told I could not get someone to come back until 1/19/2015. This is unacceptable!!

You took my money though. I can not wait another 4 weeks for someone to come back. 60. I am going to hire someone else to fix it. You should be able to get to a customer quicker if their problem was not fixed.

I need a respond ASAP!! before I call another repair man. Any questions you can contact me at 843-810-6791 Again, if this is the only way for someone to get customer service it sucks! 1st order #000803542115878 2nd order #0008003542129663

Last week I bought and ordered a Air hockey as CHRISTMAS GIFT FOR MY KIDS... the guy at the store ASSURED ME THAT IT WILL ARRIVED ON CHRISTMAS EVE. Today we went to pick it up guess what?! No air hockey, the guy at the pickup department said the salesman should know that there's NO DELIVERY ON CHRISTMAS EVE.

THAT THEY ONLY HAVE DELIVERY ON TUESDAY AND THURSDAY. Its sucks that nobody even answering btge phone!

none delivery of two rocker recliner chairs wronge ones sent to Shellbrook sk.twice ordered in Sept. phone no.306 7472364 no refund or chairs as of this writing .

well i have called twice now too make a apptment for someone too come out too fix my washing machine and twice now they have never show up the the first time they were sapose too come between 8 am and noon and the second time ther were sapose too be here between 9 15 and 11:15 am so both time they never came now this makes the third time and now i have to wait another 8 days for them too come out and

fix it and this will be the last time if they do not show up this time i will never do bizness with them ever again

all the craftsmen tools are made in china I will never shop at sears

com. 50. 15 and was told they would not honor the price on the items. Of course, I am upset. 50. Obviously, I wanted the item and at this late date close to Christmas; I need the item and will not be returning it.

To add insult to injury the email address to escalate my complaint was invalid. 50. Sears I love your items and pricing but your customer service response was lacking on this occasion.

hmmmm ok ok thought but what can I do orders place for my 98 yr old grand mother ok. got a notice a few days later of delivery date saw still the address is still wrong. sorry mum sorry mum waiting still called ups NOTHING was sent they have nothing and I can not change the address with ups but wait a min I am the one that bought the damn TV are you for real????

UPS suggested that I get tx alerts hmm ok that's sounds good so I did MONDAY morning got tx that tv was on route for delivery OH MY GOD more days from hell on the phone with ups and kmart I must say I have proof...... started takeing pics of the chat menu as I was on the phone.

TV delivered met men . what man I yelled at KMart and ups in the street . 99 plus tax and shipping for a tv..... that was given to some man in the street.…

Tried to get service for my garage door, which was supposed to be under warranty. Called the number I was given when the door was fixed back in July. Automated number sent me to garage door department. I explained the situation.

They sent me to Warranty. As soon as I mention garage door, I'm told it's a service issue. Transfered to service, who tells me it's a Warranty issue. Now I'm a human ping pong ball, sent back and forth between Warranty and Service.

At one point Leah disconnected me when I complained about being sent back and forth. Recalled and got Leah again. Kindly offered an accidental disconnect (yeah, right), and she replied oh. as in oh dang it's you again. Since my call was possibly being recorded for Quality assurance, I made it crystal clear I was not receiving quality…

I schedule an appointment on December7,2015 for repairs for my washer, technician came out and replace one spring, I called for them to repair the basket that spin in the washer, because the basket is off balance and water is getting on my floor, so after he so called complete his job he left. I went to check and the problem still exists, so I called Sears again an told them what had happen they sent the same technician out, on December14 he called first and told me this is how it is suppose to work, he had and attitude when he call.

So he came I had my mom on the phone, also he didn't do no repairs on this day and he also try to tell me this is how a washer is to move I told him no the washer move but not back and forth were is to it making noise, and water is getting on my floor, so he…

Zero stars is not a choice. Prior to Mr. L. becoming CEO of Sears, Sears Customer Service was absolutely some of the best in this country. Since then, after Sears was purchased by K-Mart while K-Mart was in Bankruptcy in Chicago, Customer Service has gone into the toilet.

The worst customer that I have experienced. Today I spent over 90 minutes, being transferred 7 times before I finally had someone on the phone who could speak & comprehend English to discuss parts which had yet to be received for an appointment 11/15/15. m.

(central), with a confirmation #E595182 and deliver promised before today's appointment. m. - Noon again. I called parts…

I give Sears 5 stars for the ordering process, notification and delivery. The problem, however, for which I give no stars, is that the product I received was not up to expectations. I ordered Dunsley Posturepedic king-size firm mattress. Industry standards state a king-size is 76" wide X 80: long.

My old king-size mattress and box springs are that size. The Dunsley is 78" X 78". That means the Dunsley overhangs on the side and is too short for my box springs and frame. I am very unhappy with this product.

Does Sears have a solution? MFR #51274361... )

46 . 88 . i have one payment on my lay-away as of 12/10/2015 and would like the discounted price but was told i could not by agent Rollins at 10:55 today because i have purchased it. 00 on it.

My purchase is still active and the lower price of this item should be honored. that you for your help, Berry Roberts a great customer

Hello here we go I had a leak coming from under my truck. Took it in and they said that I have a crack radiator. Then they call me back and said that I also have a leak in my hose. So they called me and said that it was back firing and they wanted to see why before ii come and get it. So they called me on a Saturday and said that it was ready. When my daughter went to pick it up she did not even get home and the service engine light came on but I had to wait until Monday before I could call back. He told me to bring it back again when he called back he said that it was my sensor my oxygen sensor. I said oh my goodness I brought it in for a leak now you say this is wrong he said that he will work with me on it I wasn't happy about it at all.

They fixed it and I call to complain about it…

Hello here we go I had a leak coming from under my truck. Took it in and they said that I have a crack radiator. Then they call me back and said that I also have a leak in my hose.

So they called me and said that it was back firing and they wanted to see why before ii come and get it. So they called me on a Saturday and said that it was ready. When my daughter went to pick it up she did not even get home and the service engine light came on but I had to wait until Monday before I could call back.

He told me to bring it back again when he called back he said that it was my sensor my oxygen sensor. I said oh my goodness I brought it in for a leak now you say this is wrong he said that he will work with me on it I wasn't happy about it at all.

They fixed it and I call to complain about it…

First of all, I did not talk to a Brent!!! My last contact was with a lady named Pom. Your agents were friendly, but my whole experience with Sears over this grill has been terrible! First, I want to tell you I have been a life long fan of Kenmore and have used Kenmore appliances in the past 4 houses I have built.

My ordered for a grill ( order #957051508) was made 11/27/15, confirm again with a confirmed shipment and delivery window information on 11/28/15. Sell price $510.10. Almost a week, last night, I get an email stating Sears is out of that grill. However, today it is still showing available on the internet with a new lower cost of $474.99. I call customer service and she tells me that is an error and it is still not available! She tells me there is a similar grill available for…

00. A MONTH LATER I GET A LATE CHARGE FROM SEARS FOR $38. I DON'T EVEN RECALL USING THE SEARS CARD THAT THEY OFFER YOU FOR $10 OFF YOU PURCHASE. i NOW REALIZE THAT THAT IS PART OF THEIR SCAM.

THE NEXT MONT I GET ANOTHER LETTER FOR ANOTHER LATE CHARGE FOR $68. I CALLED AND TALKED TO SOMEONE TO TAKE CARE OF IT AND WAS FINALLY TOLD THAT THEY WOULD WAVE PART OF THE LATE CHARGES. I SENT IN A CHECK FOR $70 AND ASKED THAT THE CARD BE CANCELLED.

I WAS TOLD AT THAT TIME THAT THAT WOULD RESOLVE THE ISSUE. THIS MONTH I RECIEVED ANOTHER LATE CHARGE NOTICE FOR $70. THIS IS A SERIOUS SCAM. DO NOT SHOP AT SEARS. YOU WILL BE SORRY.

I ordered a Proctor Silex Coffee Grinder on 11/27/2015 during the Black Friday sale and opted for free Store pick up from the Sears store in Rego Park at Rego Park- A, 9605 Queens Blvd, Rego Park, NY 11374. (Order #961464491).

Following my order, I received an email from Sears on 11/28/2015 that my order is available for pickup at the above mentioned store. I went to the respective store on 11/29/2015 and I was surprised by what happened there.

First of all, the 5 min pick-up was not 5 minute at all. The lady at the Sears pick-up kiosk took my Salescheck number and passed it to another personnel in store. He went to check my order and after some time he came out and told that he does not have my order and he will cancel it.

No explanation, no attempt to satisfy customer and no courtesy!…

I purchased a new band saw from Sears on Oct 15 2015. I also purchased the warranty plan. My saw stopped working over a week ago. I have called 3 times I have been unable to get even an appointment scheduled. No one will call me back. I am very dissatisfied, I had other tools that I had planed to purchase from Sears to replace so aging tools. Your service and your promises of service are reprehensible. Sears has changed to much for me. You once was a business that people could trust . You have turned in to a untrustworthy business.

I have spent a lot of money with Sears over the last 45 years. I am afraid that will change. I am not a person of idle threats but I subscribe to several wood working publications and blogs and personally know 2 people that write blogs for the woodworking…

I purchased a dishwasher from Sears ( store 01344 ) on 11/10/2015. Delivery to the store was scheduled for the 13th with delivery and installation the following day. On the 14th the installer phoned to say there was no dishwasher at the store so no installation.

He called again on the 16th with the same message; - NO Machine at the store. Contacted the store: - advised that the dishwasher will now be at the store on the 19th. Well here I sit, late afternoon on the 25th.

NO DISHWASHER; and looking at the Sears bill for a $1,000. As I sit writing this; received a call from the installer advising me that delivery and installation will now be Dec. 03. When I expressed dissatisfaction with the further delay he got a little angry with me because he was very busy.

Needless to say I will no…

On October 21, 2015 I went to the Sears Auto Center at 1300 Southlake Mall, Morrow, GA 30260. I purchased the 3 year alignment package and had my 2014 Ram 1500 Limited wheels aligned. On November 9, 2015 I returned to the Auto center and explained that after receiving the alignment my truck front end felt and sounded as something was loose in my front end that radiated up my steering column.

One of the technician visually re-inspected my alignment and front end, he drove the vehicle and stated that he could feel and hear the noise but could find no fault with the wheel alignment. They also explained that since my truck was equipped with and air ride system it may be something wrong with that system and that I should take the truck to Chrysler and have them check the truck. I made it clear…

This is a customer complaint about the the abusive and unethical practices of Sears floor sales personnel at the store located at 500 W Warner Ave. Santa Ana, CA 92707. I own and operate several apartment complexes in southern Calif.

, as well as the laundry facilities on the respective properties. 18 I sent my manager (Miguel Pinones) to look at the washer at that store as indicated by the link below. The washer was $1228? for a “floor model” , next to it was another unadvertised identical item one month old “returned and repaired” for $885.

19, so my manager decided to return the following day to purchase the item. 19, a salesman said the 10% store wide…

I had bought two battery and I went to buy two more because they are hard starting, and four of the employ was sitting out side smoking they told I have to park in the parking lot. I asked them how I am going to get the battery in the car, they keep telling me to go to the parking lot.

This get into an argument, I left and speak to the manager I told him I was park in the customer service parking space he replied who told me not to park there I show him the person then he also told the me the same thing. They never told I have to drive in the shop as I always do.

I will never shop in sears and I will speak to Arthorney about this matter. Thank You and God bless you.

I bought a Craftsman riding lawn tractor Aug 2014 from the sears dealer store in Fort Payne Al. Granted it was a coustermer return with 14 hours o n it, but I having been having nothing but problems with since May of this year (2015) .

The problems began with the blades braking, then the mandrales breaking then the transmission slipping finally the deck cracking, I have had Sears repair out here on it 4 or five times and each time they have failed to resolve all the problems. The major problem is the transmission slipping and I was told that the problem was a bad transmission so they came back the next week and replaced the transmission but I had to call them back the next week for the very same problem.

The repair man called in and spoke with someone and said they would be out the next…

I am 76 years old with many cardiac/medical issues and need to place my car in the garage, especially in winter. A few years ago I bought a second Sears garage door opener. A few months later I kept having trouble with it as the door pad stopped working off and on and the actual opener apparatus began working off and on.

I called Sears repair and they came out and said it was a lose wire. The problem continued. I am at low energy in my life due to my medical issues so it is difficult for me to constantly fight for what should be no fight.

I called again for repair and was told that it would be replaced but I should talk to the repair man. When the repairman came he said it was a loose wire then perhaps it was the motherboard. I said the he was supposed to change it as I have nothing but…

In 2013 I bought a new refrigerator at the Sears service center in Huntington Beach. My milk start to go bad after 3 days of buying it and all my frozen foods all defrosted. So I had to buy an new fridge, even though my fridge was only 2 1/2 years old.

Debbie at the Sears in Huntington Beach, who is fantastic, told me that I would have had to complain 3 times for the "lemon law" to take affect, who was to know that. My parents always bought Sears and they had them last 25 years or more.

To say the least I am disappointed , I am a widow and can not afford to waste money but here I am buying another Sears refrigerator. I hope you take this serious, there are many people out there with the same problem I am sure.

A died hard Sears fan

99 I went through EBATES. I was suppose to have got 6% on that day 10-12-2015. EBATES e-mailed me and told me Sears refused to honor their request says its because I went off -line. But I have the order # and the shopping trip # and my membership # printed out.

I ordered from Sears because of the 6% EBATES. If not for that I would have ordered from BEST-BUY who had the same TV for he same price and had a 3% EBATES. 00.

I would like to file a complaint against the sears outlet in Medley, Fl, I purchased an appliance at the store on delivery the item did not fit at my home, the delivery personnel return the item back to the store the same day. They were notified about the return and said to me that a refund would take 7 to 10 days, this was 10/21/2015, On 11/07/2015 I call the store and were told that the funds would be transfer back within 24 hours.

To the day I have not received any funds, I have tried to be patient with the store but it seems I can't get any cooperation if there is not any funds transfer by 11/13/2015 I will be forced to take legal action.

We were advised by Sears Technician that we needed a new gas furnace which we did not need. We called Sears out to check our air conditioning unit because we have a service agreement on the unit. We purchased the gas furnace and the new furnace did not work.

Another Sears technician cam out and determined the Air Condiitioner unit was the problem and fixed it causing the new furnace to begin working. We really did not need a new furnace and now no one wants to accept responsibility for the Sears error.

We are stuck with a bill which we should not have to pay.

We were advised by Sears Technician to get a new furnace-which we did not need. The real problem was the outside air conditioning unit. No one wants to accept responsibility for the error on the technician part and problems with the estimate by the Sears Sales Person.

This seems to be very poor business practice.

then was told I had to agree to online account and set up payments which I agreed to. (I hadn't typed anything) it went to the website automatically. so what do I do now...? What a frustrating experience for all your customers.

Purchase a jenn-sir stove (Lorraine Dublis) on Sept. 16, 2015 (wrong type). On Sept. 29, 2015, the installer - my house with stove, in my kitchen he see I have a downdraft electric stove. He left, to take stove back to warehouse.

Store sale person (Lorraine) nothing else to sell me. She said "the credit is automatic". Today is Nov. 10, 2015, Im still waiting for my refund. My case #3752742. Each phone call to Sears support tells the same, this is terrible service.

I purchased a SAMSUNG 65'' 4K smart TV at Sears Bowling Green Ky. 99 now there is a 65'' class curved smart TV. 99 i should be able to take the one i purchased back and get the one that is curved or give me a price adjustment on the one I purchased .

Would like to have an answer from someone that has the power to do so? My family has purchased a lot of appliances and tools at Sears . 99.

Sears technician came out 9-6-15 and diagnosed a problem with my microwave. another came out with out calling to schedule an appointment, I called and was given another 3 weeks later. on that date I waited until 6 pm and called and was told I was scheduled for the next day , I finally spoke with a supervisor who told me the tech ran late and they rescheduled me for the next day. The next afternoon I was called after lunch and told the tech went home sick. After numerous hang ups I spoke with someone who informed I would be the first appointment five days later. The tech came out I WAS THE FIRST APPOINTMENT but the first technician failed to order the parts.

I received the parts and called and was told I would be the first appointment of the day and wasn't. I called and was told my…