Sephora

I opened a new Sephora credit card and received the bill late. I paid the bill in full. I called the credit to explain the situation and make sure the late fee was not charged. The representative was rudest person I have ever dealt with.

He would not listen and accused me of talking over him. Once he was finished speaking I asked for a supervisor. He interrogated me why I want one. He accused me of being rude and refused to connect me to a supervisor.

I hung up on him as I did not have time to argue. I closed the new account since I will not use a bank that cannot train their representatives to be kind and understanding. I don't need a lecture.

He was not even understanding. " Sephora should use a different bank than Commentity. Call made around 4:20 EST on July 26.

A Sephora Caucasian employee at Tysons mall told my youngest daughter (African American) who is a YouTuber to STOP recording herself, not customers , not other employees. My daughter had filmed herself in this store many times & only herself buying Ny items for her make-up channel.

We always spend $250-$300 in this particular store, NEVER was told to stop & it’s a Sephora RULE not to record. How can be when many Make-up YouTubers do this. I asked to SEE the rule, she left and came back with (2) employees saying they were managers & that we had to stop and gave me a sticky note with a bogus email to get “Permission “.

Three Adults came to talk to my minor teenager to intimidate her. This wasn’t right & I called customer service, and they never heard of such of a rule, and told me that…

I went into the Sephora at the Westfield Mall in Arcadia, CA to exchange a foundation and the sales representative suggested I call customer service to perform the exchange because that foundation was only sold online. I called your customer service line on April 29th and spoke to a representative regarding the exchange of the foundation I had purchased the week of the VIB sale.

I advised this representative that I wanted to exchange the foundation for the correct shade and that I had not returned it in store and purchase the correct shade online because I wanted the 20% VIB discount I received during the sale to apply to the correct shade of foundation. This representative sent me a return label and advised me that once I sent the foundation back, someone from customer service would call…

As I went into your store 022 looking for my party I was immediately approached by a lady claiming to be the store manager she asked me did I need any help I replied no and as she walked away she whispered to another person about 30 feet away and in my direction so I went over to her and asked her is there a problem she said she thought I said something to her which was not true whatsoever she was about 30 ft away from me whispering and

pointing in my direction I strongly believe I was racially targeted because I am a black young male age 51 and my girlfriend is Russian she's mixed so she thought I was alone and my wife and my wife end up spending over $200 in that store I want my money back I want to take it all back and get my money

I was at the store in the Town Center Mall in Boca Raton Florida. 00 worth of product. The cashier was incredibly rude trying to explain why my card said "rouge" but that was not my status. She rolled her eyes at me and continued to be disrespectful.

I asked to speak to her manager and got the same treatment. I was very upset there was no one that cared about me as a customer or tried to smooth over the situation. I think both the cashier and manager should either go to training or be fired!

If that is how Sephora treats good customers then I will take my business elsewhere.

I have found a wonderful product at sephora and I have tried to find similar else where and yes I will go else where. i have never been asked if they could help me and have spent along time looking for the product only to leave empty handed on occasion.

I am in my 50s take care of myself, being that I don't look like am a teen or in my 20s so there is no service. If you are those ages of course they are more than happy to serve you immediately and this was at more than one store.

You need to fix Immediatly you are missing out on a whole demographic and no I will not order online as that does not fix the problem

On March 25th, 2023 at around 12pm I was at the store “Brickell City Location” and had problems finding some products. I came up to a few employees but all of them seems like they where busy. Finally, I came up to one of the managers her name is “ Chanel” asking her to help me find some products. Her answer was super rude and and unethical. Manager “Chanel” said she’s busy and can’t help me and if I’ll try to argue with her I’ll be out of store.

This is not the experience you’re looking for entering the store, all I was trying to do is to ask her to find me someone who can help finding products but all I got is unprofessional and rude behaviour. This is so unprofessional and unpleasant experience, I’ve never in 10 years left Sephora store with such bad service.

Horrible employee, not…

I went to Srphora in Ft Lauderdale today. The River Market strip mall on N Federal Hwy. I wad on my lunch break ans bought a blush. The sales associate, U did not get her name. She had reddish pink urban hair was rude to me.

Tells me the line starts in the back and I should wait there. Then when I approached the counter to be checked put , she walked away from me. I asked to speak to rhe store manager and was told she wasn't in today.

I said to this sales associate that I have money to spend like everyone else and she was very rude and dismissive. She offered a Hal asked apology but I will never shop on that store again. hire better people.

I recently visited a Sephora store in Torrance California. Located on Crenshaw Boulevard and Pacific coast highway. As I walked into the store not one sales person acknowledged me. There was at least 4 sales people on the floor and maybe 2 other customers in the store , so it’s not like they were busy.

No one asked if I needed help. I was there for about 10 minutes hoping a salesperson would acknowledge me. No such luck. I walked out. Maybe corporate needs to train your employees on customer service.

I have had 3 of my orders vanish into thin air and I contacted Sephora customer service and they told me that they cannot help me because I have been helped twice before. And one of the times was with the same orders that I never received.

I also received 2 of my orders with 2 missing products and again customer support said they cannot help me because I have been helped twice previously! I have been a loyal Sephora rouge customer for well over a decade!

Not to mention I have spent $3,877 in the last 45 days!! And this is the customer support I receive and get told that they can’t do anything to help me because I’ve been previously helped. What kind of customer service is that?

I am beyond upset and frustrated, I honestly never expected to be treated this way and I never thought Sephora…

Went to see what they could do about fixing or replacing apart of the 1 million gift set that I bought. They were unwilling to help or do anything as it was more than 25% used! I get if I was returning it.

Except all I really wanted was for the pump to work.

Had a terrible experience with a cashier at the Union Station Sephora location in Toronto - customer service was terrible as she was rolling her eyes as i was returning a product within the 60 day window. She was talking back to me as I was pulling up the receipt on my phone stating she can’t issue a refund if she doesn’t see how I paid?!

Do we not have Sephora profiles for them to see? My purchase date was December 25 but she was trying to put my refund on a gift card until I corrected her saying it should be a full refund. Front line workers who don’t even know their own return policies should not be the face of your company.

Also at the end of the transaction, I had asked for her name and she smirked and said she doesn’t need to give me her name and continued to roll her eyes and give…

Employees followed my friends and I around. Overly much I’ve been followed before but this was just unnecessary. We walk in and immediately 2 employees note us. We were followed by one lady really closely she was at the end of each aisle.

I kept looking back and she’d be hiding behind a shelf or immediately look like she was doing something else. We split up and when she realized she couldn’t watch us all she asked someone else to follow us as well.

As my friends and I were discussing what to do next they both stood behind us and when we turned around they both looked up at the sky as if they were “busy”. To make it clear we were in there for maybe 5 minutes and we were extremely uncomfortable with how we were being treated when all we were doing was looking, didn’t even bother touching…

Visited the store in NY on 11/26/22. Bought product but was skeptical. Salesperson said we had under end of Jan 2023 to return. We live in Indianapolis. Tried to return first of January, would not take back. Called NY store and talked to manager ISIS on 1/12/23.

Said she did not know how to help but would call me back shortly. Been 4 days. No Call.

I made a purchase recently I just got it I have a missing item. I called Sephora customer service they didn’t help me the manager didn’t want to do anything I told them I had prof I had the shipping slip.

They didn’t add the product I went on line with Customer service I sent them prof same they didn’t do anything. I had in the past. Some I got stolen packages I didn’t live in a nice neighborhood either. Pandemic hit so because of that they said they did refunds they couldn’t accommodate me do any refunds or send the product.

I don’t want a refund I want my product why I paid for something I did not receive

I realize it’s difficult to get help these days but I entered your store on fifth Avenue and 47th St. in New York City to buy a hair care product and as I perused the store I was disgusted to see all the lipsticks completely down to the nub missing pencils , dirty displays all in all a store in an obvious disarray with plenty of employees walking around doing nothing.

my guess is either you are closing the store and don’t care or the people you have hired are very poorly trained. I love Sephora and I thought someone in corporate should know that this store on fifth Avenue is a completely disgusting mess. Very sad to see.

I would almost classify it as a hygienic health hazard.

I’m so upset I go into Sephora Highpoint all the time even the security guard knows me So I went in today and the other security guy made me take everything out of my bag I had bags to use for grocery shopping He wanted to check every inch I was so humiliated no other store has done tfat I am an honest human being and they made me look like a thief Will never ever shop there ever again after this

It is very disappointing that your insider members who have their birthday at the end of the year (like me December 27) are penalized because you don’t have any birthday gifts left. I feel like every members should have the equal opportunity to choose a birthday gift.

I went to 2 stores in Quebec City, 1 in Ottawa and 1 in Gatineau as well as the online website and NONE of them had the tatcha birthday gift. Even one store in Quebec City confessed to me that they ran out of all birthday gifts of any brands many days before!!

As an insider member I don’t want to be penalized because my birthday is 3 days before the end of the year and Sephora doesn’t want to stock in because the gifts will change in couple of days. Or if so, then people who have late year bday should be able to order their…

I am a 70 yr old woman who recently went to my local Sephora store located in the Cape Cod Mall, Hyannis, Ma 02632 My intention was to update and refresh my beauty face makeup. I debated between two brands, Charlote Tilsbury or Nars.

I was looking for some professional advise but the few salespeople to be found were not helpful unfortunately They preferred to hang out behind the registers and chat with the other employees Another problem was the total lack of cleanliness in quite a few of the samples along the different aisles and various brands Pretty nasty!

After seeing this I no longer wanted to make purchases in this store I will stick with Ulta Beauty which is always and consistently clean , helpful, professional and personable.

Not sure wnybthe Millbury Ma store is so difficult. Kits on sale with additional 20% off for members. 00 with a sale price of 75 and the additional 20% girl at Register stated the 75 qas the additional 20% and do did the manager.

I am older and thet dictate to me and will not explain or listen. The regional manager or district manager should check on their attitude. I may cancel my account as I am that disgusted with their lack of respect.

I went in-store to exchange two items I received as Christmas gifts. I filled my basket, prepared to spend beyond the credit I would receive for the items I was returning. Please note the only reason for exchanging the items is because I already own them and it’s rare that I finish up a cosmetic product, so I don’t need duplicates.

The cashier told me I couldn’t exchange the two gifts without proof of purchase. I explained they were gifts and I didn’t want to awkwardly tell the gift-givers that they’d given me items I already own. The cashier would not accept my exchange items.

I called customer service and it was difficult to understand their heavily-accented outsourced customer service representative and her supervisor. They were unwilling to assist as well and gave me the address (not…

Sephora in kohls at Plano . Location spring creek and Preston . I wanted to exchange liquid makeup from charlotte tillsbury . I had my purchase receipt within 30 day return . what is your policy? On the back of the receipt it says return are easy to provide great customer service .

Very disappointed with the customer service . Managers name was Haley . Will take my business to another Sephora .

I went in to the Sephora in sono mall located in south Norwalk at 5 pm I was in a great mood and wanted to purchase wau de parfum Dior when I finally got someone to help they she was rude she left it at the counter so I can pay I was with my 6 year old daughter she was buying lipstick there was one customer in front of me one counter was open but your employee who was a gentlemen had an empty counter I was carrying Aton of bags my dog and

my daughters coat I asked the gentleman can I put my stuff down he said no I’m helping someone but they weren’t checking out they were talking I said please I’m so hot he said ma’am I’m helping someone I said but the counter is open is says whatever just go ahead very rudely meanwhile if your checking people out that’s what you should be doing and

not…

The Sephora system highly flawed, it is not integrated. The phone system and online system is an absolutely nightmare to deal with. I went to place an order online order, which, then I discovered my Sephora credit card was expired.

Called the member services hoping to fix this issue and get an order placed through customer service. I had a $15 Reward that the system just took or it vanished, tried to fix this issue. To cut a long story short, five calls later they are not able to help me or resolve my issue.

I I probably won’t even shop with them for a long time because I moved and I don’t live near a store, which to me is much more simple.

Poor customer service , spoke to a manager I was advised to go to the store and they will apply discount there, there were no communication at all, no notes created.supervisors don’t allow you to escalate Nicole say she is her own boss and she doesn’t have to report to anyone ni id, no address for corporate no file a complaint

I did an online order and had to picked up in the store. This process was suppose to convenient. I had go wait 10 in line because the sales associate couldn't figure out the lady in front of me order.

Then when he finally got to me He couldn't find my order so that was another 5 minutes then he said let me see your ID again. The finally find my order. All of this I could've shop for my items and checked out by the time he finish doing my pickup order.

Sephora needs to get it together with pickup orders. Definitely wasn't a happy customer

Hello I have returned an item, last month but I was not getting my return back. Upon contacting them after a month from they replied that I item I sent back was "empty" and thus they won't refund my money back.

Mind you I have been a customer of Sephora for years now and I have personally dropped off the return label with the box with the unopened item. They have said the carrier company is not at fault as the box seemed it was not tampered with.

I have been transferred to 5 different people and the best they could offer me was a $15 credit, in exchange of my $50 purchase. 50 might not be a lot for people but I am a student that works part-time and that is my hard earned money.

If anyone knows how i can reach a team that would be able to help me out regarding this issue, it would be…

I purchased KVD Tatoo liner. I had sampled the product in store and liked it. Brought it home, verified my credit card purchase and threw out receipt and bag. Retained box product came in.

First time I tried to use, product was dry. Read box which emphasized storing tip down. I did this and attempted a second use last Saturday, the 10 th. Product was still dry. Called store and was assured, even without receipt, if I had the product and box,I could return under my loyalty account.

Went the next day and was completely stonewalled by your representative. She wouldn’t do anything to rectify my situation. I offered to bring up my credit card statement but she still refused. I have filed a dispute with my credit card company but really want you to know how disappointing this was.

I opened my…

I went into a Sephora store for a birthday present the salesgirl said they don’t have any and hadn’t had for several week. I asked can I get maybe a sample of something in place of it. She said no.

Said go to another Sephora store, but also said they probably don’t have either. I called the head office the customer service said if I can’t get gift in birthday month they would give me 250 bonus points to get something.

Do I have to run all,over the city of Montreal to get something? How would,I get the bonus points? Can you help me solve this problem? Thanks Susan Goodman

I’m a loyal Sephora customer for many years. Each year on my birthday I look forward to receiving my gift. I was at a Sephora store yesterday in the Rockland Mall in Montreal. There were no gifts available I would think in a case such as this, that they could provide me with something else comparable in the store. They would not.

I called customer service who also said they’re all out of every gift and offered me 250 points. A “rain cheque” would have appreciated when gifts came in - even if my birthday passed. I’m disappointed Can you help with this problem? Thank you kindly

They promised a refund of a duplicate order within 6 to 10 business days to my afterpay and then proceeded to give me a credit even though the duplicate order was not my fault. The staff do not look into the history of the complaint. Shocking customer service.

Will someone please contact me by phone to resolve this on +61434026755 thank you Clare Quinn

00. 00. I contacted customer service and was told to hang up and send an image of the ad via the chat option so they could visualize it and make the cost adjustment necessary. The chat representative said " give me 2 minutes to check into this".. ummm what?

I asked for someone who may be familiar with what I was actually referring to because rakuten is not a store. even offered to pay the full price and just tell me how I can get reimbursed later (for your false advertisement that you should honor).

(but I have it- see convo in images below).. but the girl read the ad i sent to me before she sent me to the manager. so you are falsely advertising a price on something and to justify this you are telling me 1.

This is not your sephora ad that links to your website through rakuten? 2. You…

I live in the Uk and whilst on holiday in Palma Majorca I bought Colour Block Liners one in Grey and one in Brown. I am very disappointed in the lack of durability when applied to the eyelid. I have tried both Liners and on both occasions I found that I had to re apply the liner several times a day.

I have tried to contact your company here in the UK but to date have been ignored. This is my first ever purchase with Sephora and the customer service up until now has fallen far short of what I expected.

I hope you take the time to contact me -

Regards - Joy Gordon

Sephora customer service is terrible, I noticed that my online account was locked and not only wasn't I notified. They cannot tell me why for 7-10 business days. I guess that I will just have to make my Black Friday purchases elsewhere!

Today I was followed and harassed by two of the sales associates at my local Sephora. I came in for the Black Friday sale since I was in the area. I just received a bonus check this afternoon from my employer and decided to splurge.

I selected a few expensive palettes I know I wouldn’t normally select for myself. Instead I was met with criticism. I was told those were out of my price range and they persisted to follow me around the store and communicated on their headsets.

I engaged with them explaining I was looking at getting myself somethings that were a little pricy but was treated like I was a thief! I was instant redirected to an item that was marked down to 21 dollars and was told that I should stick to smaller items.

I said I wasn’t sure yet if I wanted to purchase them yet as I…

I bought $400 gift card for a famous movie star. I sent them to her and they were blank inside. Needless to say I am very embarrassed and disappointed in Saphora. I need replacement cards or a check for $400. Thank you

Larry Storck 2558 Hayesville Ave Henderson, Nevada 89052 847-274-0156

To whom it may concern, Today I had a horrible experience with customer care I spent 2 hours in a call and nobody was able help. I was trying to make a purchase online since I have 20 dollar reward and there's good sales.

I couldn't process the transaction because my Sephora card is expired and I haven't gotten a replacement. I had to explain to 4 different people the situation and they trying to help complete the purchase which wasn't possible but in the process they took away my 20 dollar reward and now I didn't buy anything and don't have my reward.

It was very frustrating hearing the last customer person tell me that there was nothing she could do and that they couldn't give my reward back. I'm a very loyal customer I buy all my skin care and make up from Sephora so I know I accumulate…

I was in your store yesterday at Denver pavilion I asked your store manager for assistance and he totally blew me off Even scoffed at me I feel like he would not deal with me because I wasn't his kind of person After 3 attempts to get his advice And 3 times being ignored I walked out There is no room in this world for his attitude towards normal people FYI I have two family members that are gay and I am their favorite uncle I am not biased Hope this will be addressed

I lost my Sephora gift card and I have found it . But I can't use it anymore because I have been told it expired. There's €20 balance in it and I want to spend it. I need my money back.

Please send a birthday coupon with a barcode Thank you Karen Goffin

I have tried several times to unsubscribe from your emails but it doesn’t work. You are bombarding me daily with unwanted emails and this is effecting my mental health. Please unsubscribe me immediately and take me of your list.

I Recently Purchased a kosas lip pencil in a store in NYC . I did not open the package until I returned home to South Carolina. When I did open the box, The lip pencil was damaged and unusable. I called Sephora “customer service” online hoping to quickly get this resolved.

, but wouldn’t do anything about replacing the damaged product. Online customer service said I had to return in store since I bought it in store. I explained closest store was an hour away. They said sorry for the inconvenience.

I then called the Store closest to me (which is an hour away) regarding the product and was told they don’t carry any Kosas products. Basically, I would be able to return the product but not exchange. I called Sephora online customer service to tell them the store didn’t carry Kosas and was…

Beauty Advisor does not offer services posted on Sephora website. I am unhappy with the explanations that the beauty service staff has explained as this is not the service is posted in Sephora website. I am looking for Eye brow waxing service exactly as posted on you’re site. 00 elsewhere

Yesterday I went to the Sephora’s located inside Kohl’s on St Charles Rock Road in Saint Louis. I was the only customer in the store at the time, which was between 2:30 and 3:00. I saw something that I had been looking to purchase, but it was in the travel size.

There were three sales associates behind the register standing there just talking and I asked if they had this item in the full size. One of the sales associates pointed to the far corner of the store and said it was under that sign over there and then went back to her talking.

Needless to say, I walked over to where she had pointed and didn’t see it, so wandered around looking for it. At no time did any one of those three sales associates walk over to help me or ask me if I had found what I was looking for or anything!

I…

4 customer service ppl look up at me and all walked in different directions. no. One of you please come and let me buy my product. It was pretty embarrassing.. I am 68 so that could be the reason. I do enjoy Sephora products but at what cost to my self esteem.

This was at Coquitlam Centre

On 9/14 I visited a Sephora in Burleson, Tx .. At that time I purchased Estée Lauder Double Wear. After coming home and wearing it I realized the color was too dark. I paid on a bank card. I was asked my phone number 3 times and she said they didn’t ave it? Weird?

I have used that number for years. I most likely threw away the receipt. Went to return it was told without a receipt or email I could not return? I don’t want money just a different shade. You can clearly scan the box and I am sure it comes up Sephora?

Very disappointed on Sephora and for the amount I paid just a week ago I should have been accommodated.

I’d give Zero Stars if possible. Every single time I walk into Sephora at South Hills Village I’m ignored because I’m in older age bracket. It’s almost impossible to find someone to help me. News flash! I’m 50+ with an unlimited budget!

I have online coupons and showed the salesperson and should have received $20 off my $134 purchase. I showed the salesperson the coupon and she said we don't take those here! It is a sephora coupon for spend $50 get $10 off!

I was told upon coming into store free gift with purchase today. 00 and got nothing. Nothing mentioned at til. Girl was rude and didn't make eye contact once, didn't say hello or ask how I was doing. No samples either.

I work in customer service and this was the worst service I've ever had here. Clearly she was having a horrible day, but shouldn't treat customers this way. Still wondering what the free gift was?

Sephora in Kohls Dublin Oh south . Was going to buy perfume 7/23/22. I am still in the store and nobody will wait on me. A rep walked right past me twice and ignored me. Probably because I have white hair. Do you discriminate ? Done with Sephora. Sandy Nordstrom