Sephora

I’ve been locked out of my account for 2 months for items I’ve never received. Their customer service reps have been beyond ignorant. I’ve not spoken to one that’s nice and helpful.

I recently was there to make a purchase and was overcharged by $20 in cash I noticed shortly after I left and called the store where I made the purchase but somehow they couldn’t fix the problem right away until they had counted their till at the end of the night I was promised a phone call but never got it until I filed a service review and

was returned a phone called then but somehow all I got was an apology and was told that there was nothing they can do and the register was not over so I’m out $20 and all they can do is just say I’m sorry this is very poorly taken care of apparently the cashiers cannot count cash .

I gave her $40 in cash because that’s all I had so I had her put the rest on the card but she charge my card $40 and put in $20 in cash so therefore I was overcharged and…

On 6/27/22 I went to the Sephora store inside JCPenney at the Polaris Mall in Columbus, Ohio. The store was not open at the time it was supposed to. After waiting around for awhile, the store finally opened. I purchased the only waterproof mascara the store had (per the sales clerk). 02 including tax.

The mascara is terrible - dry and clumpy. For a grocery store brand mascara, I wouldn't bother, but since this cost $29, I wanted to return it. Again, the Sephora store inside JCPenney was not open at the time they are supposed to.

I tried to return the mascara at the JCPenney customer service desk because I had put the purchase on my JCPenney credit card. They said it could only be returned to the Sephora store inside JCPenney (not another freestanding Sephora).

I waited 25 minutes after…

There were literally 10 store employees working and no one offered to help me despite the fact that there were no other customers. 4 employees were talking to eachother and 6 more were standing behind the cash register chatting.

I finally got the attention of two salepeople and asked them with assistance finding foundation for aging skin. Neither of them knew what I was looking for so I asked for someone closer to my age and one giggled and they both walled behind the counter and ignored me. I went to pay for another item since I wasn't getting any help with what I was looking for and the same girl rang me through and called me "hun".

On the way out an actual helpful salesperson came up to me and I told him what happened. He called the manager over and I told her. She said "I'm sorry…

I ordered a products for Sephora Order #45013302720 May 13 or 15th I am not quite sure ,Very disappointed have not arrived till date. On Wednesday 1st June I called your customer service agent very nice girl she confirmed the shipping was still on process and will be ship and hopefully received by 3rd June and

due to the long wait and long shipping tine she offered me the refund and a free product ( I deserve that) I accepted it . Today I got an email saying the package was returned due to the missing address (they had my email to notify me of returned but could not ask for the missing number ) with a frustration of waiting a month for a product and

still could not receive ,Called today and spoke to the supervisor CJ she seemed she wasn't really interested on what I was trying to say and…

I was processing an Instacart order and my phone died so I ran to the car to get the phone charger and came back to the store I was here at 8:00 and I have screenshots of the guy telling me the manager at that at 801 telling me that he could not complete my order email I told him when I was leaving here that I was running to the car to get the charger and

I would be right back and I did just that and he didn't wait for me at all and he was the ones charging me out

I was in your Sephora store inside J C Penny, 200 Market St, Flowood MS 39232, today and the associate was very rude. I was browsing the store and when I found what i needed it wasn’t available on the shelf.

She was helping someone else at that moment so i opened the drawer just to see if maybe there were extra but immediately shut it. She walked over and said “may I help you”. When i was about to tell her what i was looking for she cut me off and said “we don’t open the drawers, I will get it for you”.

She was very rude and condescending. I hope she doesn’t treat other people like that or that store will not be in business long. Needless to say i told her thank you and walked out without buying the items i came in for.

I would leave a 0 star if I could.

On March 17, 2022, I went in to Sephora at The Greene in Beavercreek, Ohio to get my make up done for an engagement photo shoot.

I don’t recall the name of the girl who was doing my make up, but she had dark hair, and a lot of tattoos and piercings.

I had asked for something more soft/subtle/natural and ended up with the opposite:thick black liner (that was in even and poorly applied), my false lashes were applied in a way that make them looked glued straight across and over all I was just not happy with my look.

But this is not even the part that upsets me most. The girl that was doing my hair must have been sick or something because she kept sniffling. Then when she was done with one of my sets of lashes while she was still close up to my face and…

Good Morning, My name is Vanessa Jivan and i have been shopping for my skincare products with this Sephora store in Roseville Ca located in the Westfield Galleria Mall for years now. Yesterday on January 26th i went into the store with my mom to return a product i had bought on January 22nd that when i opened had used product on the sides of the jar and

the spatula that is used to scoop the product out was dirty with product on it. When i walked into the store i ended up grabbing so more skincare products and some makeup for my mom. As we went to the register there was a associate who helped us who wouldn't give me her name but had blonde short hair and was heavy set.

I explained to her why i was returning the product in which she rolled her eyes as she did the return and kept checking the…

I ordered a make up product online at Sephora on December 5. I went to return it today which is January 5 and they told me it was past 30 days but I can only get a store credit.

First of all today is 30 days it is not past 30 days I asked for a manager and the woman said she was a manager and could do nothing further for me I am not happy with this. Order # 6219943026.

Sephora has the worst customer service and experience EVER. I lost a merchandise credit (card) but had the receipt with the card number. The customer service hotline told me to go to store and since I had the receipt, they would replace it.

I drove to the store, waited in line and spoke with the Manager. He said CS online would have to help me and give me credit on my app. I called them again, after 20 mins of talking with the CS Supervisor, she came back and said they would give me a $10 credit to my app that would expire in 5 days, for the hassle.

The merchandise credit was over $40 and I am ROUGE member. I literally spend $2K a year plus with them. You can't buy anything for $10 in Sephora. What a slap in the face. I asked for a Customer Experience Rep and she said there wasn't anyone…

I wish to complain about the appalling service I received from Doncaster Sephora Melbourne. I think her name is Lucyl.

First, no hello or can I help and she looked as though she hated her job by the expression on her face. This is the image your company is projecting to its customers. Negativity and very rude staff who are not happy to work for you or help their customers.

She did not even ask if I was a customer with an email account and instead asked me to scan the QR code and sign up. I asked for gift wrap and she processed the transaction without adding my points onto the system or checking if I was an existing customer.

She then said I could not add points for my purchase $100 even though it was her mistake for completing the sale and not checking with me in the first place. I…

Barely received any customer service. Was followed in the store and harassed. Staff was less compliant and assisting and helping customer.

Overall very rude and unprofessional staff.

Sephora had sale price on website but when I clicked the item to add to my basket it switched to full price. I called Sephora and they said there is nothing they can do and if I don’t want to pay full price then I can’t get it. Seems fraudulent to post a price and then do a switch

I used 1500 beauty insider points to get $30 off. Instead of getting it, it went towards some charity. I called and was told a form need to be filled out and was assure I'd get my points back. "You're not the only person this has happened to".

I called and checked as to why it was taking to long only to be told that I was misinformed and couldn't get them back. I was only given 250 points back!!!! I used to really like Sephora. I now have to shop directly with the makeup brands!

This is regarding a makeup service I booked for 60 mts. at Sephora location in Los Cerritos mall,Cerritos ,Los Angeles,CA. The day of service I got late by 15 mts. After speaking to the manager I was scheduled for a 30 mts.

She seemed very upset that she didn’t even introduce herself,didn’t ask my preferences. I hope to get a fare response at the earliest. Thank you

Location: Sephora at Daly City, CA, Store #1172, Manager's Name: Maria, Date/Time Of Incident 10/12/2021 at approximately 5:15-5:30 pm. It's my birthday and I'm out shopping with my two teenage daughters and they convinced me to go Sephora to check out my birthday gift so I agreed.

As we walked in the Sephora store, near the front, I see an old friend and we're talking trying to catch up, my two daughters leave and both walk around the store. My friend and I continue to talk and I started noticing two Sephora female associates very obvious and looking weirdly at us.

At first I tried to ignore them but as time goes by I started to feel really uncomfortable as if we were being profiled. I even mentioned this to my friend and she too agreed that when she goes to Sephora, specifically at Daly…

I NEED TO FILE A COMPLAINT TO SAPHORA FOR DISCRIMINATION AGAINST ME .VERY RUDE SUPERVISORS AND WORKERS.THEIR NAMES ARE (VINELLIS TORRESS AND DIVYA PANCHAL.

Hello. I went to the Sephora at St. Clair square mall in Fairview Illinois. I was looking for makeup to take to Hawaii for my daughters beach wedding. The girl would hardly look up from her phone and literally wouldn’t recommend ANYTHING!

she said well you’re probably best off not wearing anything. Aren’t you going to have a make up artist to do yours? Nothing is going to hold on the beach anyway. She was totally useless. I e done hair for 35 years and was absolutely appalled.

I’ll never ever go there again.

I signed up for the Sephora email around July 25 or so. Then on August 11, I received an email that I could pick between 2 trial size body creams for free. Either the Brazilian Bum Bum or Coca Cabana cream.

So today August 16, I called the Sephora in Richmond center, I couldn’t really understand the clerk who answered the phone because her English wasn’t so good and she seemed somewhat rude! I told her about the email i received and how could I redeem the cream?

She said she can’t give me anything because the promotion was last year. I said that’s ridiculous, I signed up last month, so why would I get an email from Sephora saying I can pick between the 2 creams? She said because she can’t see the email physically, then i would have to call customer service and ask them.

I don’t want to…

Sephora staff at the Northpark mall location couldn’t be less helpful. This group of retail “professionals” act more like loss prevention staff constantly stalking shoppers while they browse without offering any real advice or assistance. There was no greeting when I visited the store on 8/14/2021 but I was “followed” by no less than 4 different staff members.

The young male employee checking me out very hastily asked if I wanted to use any of my VIP points but clearly didn’t care to wait for an answer. There was no thank you, no eye contact, and literally I had to catch my bag before it dropped on the counter as he tossed it in my direction. I love Sephora.

I do not love the staff at the Northpark location. They are not a good representation of your company.

I entered the store with a mask on and there were a number of customers scrambling around touching, smelling, and trying on testers that were located in the store. As a vaccinated customer I walked around to find what it is I came in for.

" There were absolutely NO SIGNS posted anywhere regarding testers! " Her tone was very sharp and it angered me. I immediately dropped the things I had in hand to purchase and left the store. I called the location and asked to speak with the manager then waited for several minutes,…

I came to buy products for glowing and firmness. 1. During the payment I wanted to get some testers but because they don’t have they offer me to get for myself which products that I want to try but without mentioning that there is some products I can’t get as testers.

When I asked help to get tester for eye serum from la mer. The employee her name is shaminaz was very rude the way how she replied to me and when I said even the products that I bought I wanted to return it back she said ok up to you and

she left me upset going back to cashier to return the products that I bought. Even the manager tetyana she saw complaining and upset and she said I am busy with phone. Anyway this is the worst customer service I experienced and it will be the last time to buy from Sephora.

Even the…

Poor Customer service experience during two different visits at two different Sephora locations. One in Downtown Summerlin and once at the Fashion Show Mall. I felt like I was bothering your staff for help. Very disappointing experience and I doubt I’ll be going back to shop there.

I rather take my business elsewhere where I’ll be treated like a Customer. You need to train ur staff to be friendly and helpful.

I returned a few products together via mail. One of the items was purchased in store. I have contacted customer service 3 different times and no one is able to help me either obtain a replacement product, refund or store credit.

Re: Sephora at North Star Mall in San Antonio Texas. I entered the store to shop and was told that I could not shop there unless I wore their mask.... now there were other shoppers with all types of mask on.

But because my was clear it was unacceptable. This mask covers my mouth and my nose. I have a medical condition my doctor prescribed this mask so that I could breath more freely. It’s works as well as all other masks.

I will Never shop at Sephora again. I WILL use every Avenue possible to boycott your stores.

Hello, I am appalled at what I am going through with Sephora. I made an order in March 29th for me and some other people because we all needed some things and did not want to wait in line because of Covid.

I certainly did not want to go, I take care of my elderly mother. About 2 hours later, my niece tells me to cancel the order because there was a rebate happening mid April 20% off for VIB. Great! With such a big order I would be able to save and so would the others.

It was too late, I was not able to cancel. No problem. I said to myself once I get them, I would go wayyyy early in the morning since I took a week off of work and return them and wait for the special mid April, I was not desperate to get the products since I still had some stuff that I use anyway.

I added my number to get…

I'm writing to inform you of the horrible customer service I have experienced in your Palm Beach Gardens Mall FL store. This is sadly not the 1st time,.. which is the reason I'm taking the time to write you. I had wondered the store 15-20min looking for a particular product.

Not one person asked to help me!.. and after I did find a girl to ask about finding a blush ,she was not helpful at all, she offered me a blush brush then walked away. I have spent a lot of money in that store but i am done, i will not go back.

I am so tired of going in the Sephora in Regina Cornwall. Esp when all they do is sit around and gossip about people and the way they look. I was in on Monday and the blonde with glasses was so rude to me , I was trying to use my gift card an asking questions she looked at me like I was nuts when I went to go look for something else my friend told me she was talking about me.

This is very disrespectful esp when she’s a supervisor in there. She’s rude obnoxious and acts better then everyone. As well the Chinese guy in the store is a joke . He’d so full of himself. He was watching me like I was a thief I told him to stop watching me an he said u have a problem.

That Sephora is a joke so unprofessional gossip girls need new staff

I always shop at your store in providence plave mall in providence ri on 7/17 19 i went in the store to look for a cologne to purchase a male approached me asking if i needed help i said not at this time i picked up a bottle to take a pictures to send to my brother and i hear the guy say in front of alot of people in the store that i picked up a bottle of cologne to watch me everyone in the store started staring at me customers and

all i was so EMBARRASSED that i left the store i didnt feel comfortable to shop like i usually do thank you for your time

On June 12, 2019 around my friend bella (caucasian) and i aniyah (african american) were at the stand alone sephora store at west county mall in Des Peres, Missouri. We were browsing and testing products having a great time until one of the employees ruined our whole afternoon.

The employee accused bella of stealing mascara which she did not. Bella simply opened the box to see if the product was in the box because the box felt extremely lightweight. the employee in question was standing next to us the entire time we were standing there, both watching us and helpin an elderly woman.

We moved on from the mascara and walked over to where the highlighter was. Bella and I were testing highlighter when this employee stormed over to where we were and accused her of putting mascara in her bag;…

I just visited your store in Altamonte Every time I go into your store and walk around and try on some of your products there is always a salesperson standing real close giving me the feeling that they are watching me. It has happened several times.

Your store makes me very uncomfortable!!! Tired of going in there and feeling that way.

C. Penney Sephora, Brandon, FL store. Jesse assisted me and my daughter by preparing samples and helping me find an eyeliner to purchase. While Jesse was finishing up the samples a white customer approached her and asked her to help her find an item.

Jesse turned to me and said, " we are understaffed so I have to ring customers between making your samples". Jesse walked from behind the counter, went to help the customer. In the meantime, a Hispanic customer was in line for a return.

" I left the store angry and offended, but I went back to the store and asked Jesse for her name and Mgr contact information. It was very racist and unprofessional. Jesse was aware I was going to purchase an item and was not just in the store to get samples.

I will NEVER return to this store. I thought maybe…

A Sephora manager contacted my AE. After I emailed the store last week for the first time for my new brand position to book dates for brand support. Natalia in the Lynnhaven Virginia Beach Sephora location took it upon herself to contact my AE to make false statements stating that when I worked for Hourglass in 2017 that I committed some unethical acts that she needed to discuss with her About.

The act that she is accusing me of never happened nor was is proven and my innocence was proven but the Lynnhaven location has failed to clear my name and instead has gone as far as to embarrass me by bringing this unrelevant situation up to my new employer, that makes me look bad. This location has slandered my name on multiple occasions and this is not the first time I’ve had to contact…

I always assumed Sephora was a upscale business. However, the employees in the Missoula Montana store are making me doubt this claim. 3 employees were in the store today..... 2 women wore pure white foundation, heavy blue eyeshadow, and black lipstick. I wondered if this was a pre-Halloween promotion. The gentleman, who went for that "stubble" look was dressed as a woman wearing a dress, tights, and a beret. He had two sloppily applied coral blush circles shining through his stubble and his heavily shadowed eyes looked like he needed some advice on how to apply makeup..

Again, at first I honestly believed this was a promotional gimmick.....but came to understand this was the norm. I will be checking out Sephora in the Phoenix area in a few months just to see if this "unique" look is…

I purchased your $65 sample - Sample your way to a Full Size- in May 2018 at JC Penny Store, Windsor Square, Charlotte, NC. I went back to pick out my $65 bottle and learned that I needed a certificate to redeem my bottle. I did not know there was a certificate for redemption as there was not a certificate in my box. I am the kind of person who hold on to my receipts for exchange on everything that I purchase. I am just that type of consumer.

I was told by your representative that they could not do anything for me because of the certificate. I was then given a number to call your customer service department who indicated that because it was an instore purchase they could not do anything and to go back to the store. This is ridiculous! I then decided to return the sampler and due to your 2…

One person working the store around 5:45 pm on 7/19, 2018.. No one at the register. I had to go and get that one person and ask her to cash me out. My total came to $60+ for a moisturizing item that was placed in front of the $35 sign, as well as the sample of said item was there also.

When I explained and visually showed this to Ms. Not Helpful, she nonchalantly said "oh someone who works the store must have put it in the wrong spot". So I asked her exactly what was moisturizing cream occupied that $35 slot and again shrugging her shoulder, she said "I'm not sure".

I asked her to find out,and she said she didn't know. I then asked her to honor the price as it was the district your associates and she said she couldn't. And she let this paying customer walk out of the store located in…

I am a Sephora VIB client and regularly shop at the Kenwood Sephora in Cincinnati Ohio.

However recently my experience on two separate occasions was I had to ask for someone to assist after not being acknowledged for 15 minutes+ Granted the store was crowded but there were a lot of consultants standing around talking to each other. Perhaps because it was the holidays there was seasonal help who was not as trained.

Also, I had to do a return and was given a Sephora Credit on a white card which apparently can not be used for online orders. Very disappointing since I travel a lot as a Vice-President of a large corporation and don't always have time to visit a store.

I placed an order on August 3 (order number: 4800047679 total amount is $105.70) and didn’t receive the packed. I contacted customer services to report for the lost package, the representative offered the full refund for me but I told her that I really wanted some of the items in that order so I asked her to check the local store’s location for me. Before she doing that, she refunded the amount of $69.49. I went to the local store but the items they had in there was not the one that I wanted, so I contacted customer services again and the refund the rest of the refund which is $36.21. After a few days, I only received $36.21 in my bank account.

I called back to check with customer service for 2 to 3 times about why I still didn’t receive the other amount refund and they said it already…

I was in there with my 3 year old , which was locked in her stroller , I I were waiting for someone to help me they were busy, so I was browsing , putting a little make up on my child, with the disposable applicators, and my self, we used blush, lipstick, eyeshadow and then I did the unspeakable , I ACCIDENTALLY , used the mascara with out the disposable applicator, I just forgot I guess we were having fun, looking at everything , I didn't mean it.

The girl came out from the register , stopped waiting on her customer and was not discreet at all telling me we use disposable applicators and why, I was embarrassed everybody was looking at me while she was saying this, then asked which one it was. I promise I felt horrible and then felt even worse by the way this young girl was speaking to me…

I have been so excited that Sephora outlet has finally arrived to my hometown in Ipoh. But, to my greatest disappointment my shopping excitement with Sephora has been shattered by the rude attitude of the staff at the outlet. It wasn't once or twice that I've endured such of a service (because I sincerely love visiting Sephora and its products offered - in my opinion were trendy and great). My recent visit was just intolerable!

The staff didn't bother to assist me whenever I needed one when they were more interested in talking among themselves (at that time the store was quiet with very few customers). Since they were busy talking, I decided to help myself with a perfume tester of my choice and the moment I did, one of the staff rushed over and took the product off my hands rudely. I was…

I had a really bad experience in Sephora Pavilion. This could be the worst one. As I tried on several Sephora nail polish on the rack which was supposed to be a rack of Sephora nail polish testers, unfortunately there was one polish which was not a tester which I by chance also tried it on. Suddenly, the security guard came to me and say "Why are you trying the new one?

This is not a tester, so you have to buy it." Well, I had absolutely no idea okay! Out of hundreds of tester on the rack, there was one polish which was not a tester. Then he was saying some people decided to not buy and just put it on the rack, thats why you have to see before you try. So now my question is, how come he can actually see me trying the non tester but he cant see those customers who just put the new one on…

I had very bad experience with Sephora in Jb Malaysia. I will recommended by one of the promoter that the items is suitable for me. And I had bought the items back home, after trying once I had experienced it that the items not suitable.

And I had called the shop and spoken to the outlet manager. But she did not help me to settle the issue.

Today I had very bad experience with Sephora while in Malaysia. I went there around 11 am to see the renovation I took a turn and when I went out the security follow me out and asked me to go back to the shop,,, when I entered the shop he asked me to open my bag I gave it to him and

opened it and searched after that I asked him why this happened he said we lost something he took me to the place where I were stood before there is one box opened and empty I told him and then, just so sorry.

This is the most disrespectful moment I had ever seen in my life. He just kept on saying sorry. I went out I through out their card and decide to never go there again and I will tell every friend in my list to not go there.

I ordered a palette, and it arrived damaged because it was not properly packed, just thrown into a box. I have never returned an item or otherwise complained, but I decided to contact customer services to let them know about the issue, and let them know I would be returning the item. I was aggravated that I would have to take time out of my day to return my purchase as a result of their carelessness. I was emailed back, saying a replacement item was on the way and to return the broken item. I was confused because I had specifically said I would be returning the item for a refund.

I asked if I would be getting a refund, and they told me I could not refund the item as a replacement was being sent. As a customer, it should have been my choice whether I wanted to return the item or exchange…