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Shell Gas

1.0
352 complaints

Address

Box 2463, Houston, TX, 77252

Complaints

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Guadalupe

Mar 24, 2015
0

3890 Division St San Diego, CA 92113. I always come to this Shell Station weekly because it is the closest location to the Naval Base. I have never had an issue using my card at the pump when I bring my Expedition and/or Elantra.

Today I took my 1986 Regal to fill up with gas. I was the only person at the pump; inserted my card as usual and received SEE ATTENDANT on the display. The attendant there was extremely unpleasant not to include he was profiling me.

I then dove off to a Chevron Station down the street to fill my tank.

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Peter Holt

Feb 21, 2015
0

It's Lent so I ordered a limited-time FISH SANDWICH. It came and was raw inside. I went back up to the counter and they tested it and I was right. The shift supervisor said he would make new ones(I ordered two).

He did and I was not not pleased with the two new ones. Rather than make a big deal I threw them out and left telling my wife maybe they need to calibrate the fryers. The location was Catus road Surprise

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Hugh smith

Feb 21, 2015
0

I went into my local shell service station on Main Street newmains and put ten pounds of diesel fuel from pump 6 in my vehicle and when I started my car no fuel had registered on the gauge or fuel computer I had the same problem about 7 months ago with the same pump so I stopped using the service station and went to another and had no problems with it I then started using the shell again 2 months ago and the today the same thing no fuel registering on the gauge the garage proprietor says there's nothing they can do I'm a local taxi driver so

spend a lot on fuel I'm really disillusioned with this and hence the complaint

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Anonymous

Feb 16, 2015
0

99 so I just picked up the one that I wanted and went to counter. 99 he said no that is the 250ml only when I walked bak to check he was right however on the end of the isle there was not one 4pack of mother 250ml they were all 500ml packs this is misleading and

I am very disappointed in going to the shell again I normally fill my car with your petrol every week not any more I will find elsewhere to go.

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Anonymous

Feb 16, 2015
0

The big add sign at Shell gas station on Liberty and Park in Bowmanville said 116.6 but the gas pump said 118.3 they are ripping people off at their pumps and i'm seriously getting tired of being ripped off by all people and i do not feel sorry for them f-fers this all happened at 4:30 am sunday on October 28 2012, so please do something about it :-(

Why do gas stations like shell continually ripoff people with different prices in order to make a few bucks. All we are trying to do is fill up our cars and get through another day. This doesn't make sense to me at all.

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Anonymous

Feb 16, 2015
0

On 8/2/13 at your shell station at 821 Wishkah, Aberdeen, Wa. 360532555, i was filling my car up with premium gas and when i was washing my windows on the drivers side, then the lady next to me told me she could hear gas overflowing, so i checked and it was my pump which overflowed for about 5-7 gallons.

I always fill my tank up and set it on the auto pumping and i have never had a problem before. I get my gas Shell at Skokomish, Wa. i told the attendant, Jason Schoenmehl, what had happened and he ask the supervisor at the time and he said i had to call the company.

Jason then came out and tried to wash the side of my car and get the gas off. Please advise, my number is 3604275000. thanks

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Anonymous

Feb 16, 2015
0

I am appalled at the treatment I have received from Shell Australia and it's 'Independent' 3rd party - Crawford and Co. My wife utilised your service station in Lyndhurst , Victoria ( on Monash Freeway ) only to receive contaminated fuel.

After an alleged investigation I was told by Crawford & Co that yes the fuel was purchased there. I was told that there was no denial of my fuel sample ( taken by a diesel mechanic ) being tainted. I was , however , informed that it must have been tainted elsewhere.

A mopre thinly veiled cop-out I have never witnessed before , and I am suitably un-impressed. As a multi-million dollar establishment , the fact that you pay Crawford & Co and them mis-represent them as an independent third party is beyond belief.

My wife just wanted to buy fuel for…

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Anonymous

Feb 16, 2015
0

I have a valid Kansas Drivers License, "Tom" would not take my valid license to give me a scratch off. He was being snappy and rude and smiling as he denies my service. He was rude and I will not be back to shell.

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Anonymous

Feb 16, 2015
0

I have 2 $50 gift cards and 1 $25 gift card. All the stations in my town have closed leaving me no place to use these cards. I tried to get shell to refund my money for the gift cards.

They said they were aorry there was no place to use them but they could care less that I was out $125 dollars. They said I could give them away or try and find someone else to buy them, but they refused to refund my money.

I feel since there is no longer a place to use them in my town they should refund my purchase price and take the cards back. I think they do not care at all about their customers.

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Anonymous

Feb 16, 2015
0

Today I pulled into a Shell gas station in Balch Springs Tx. As soon as I stepped out of my vehicle, I stepped onto a grease and gas covered ground. Now I have seen other gas stations that have a company come by and pressure wash the entire parking lot.

This station looked as though it hadn't been pressure washed in years ! The ground as well as the pumps were covered in old gas and grease and much more. I will be filing a complaint with the City oof Balch Springs as well.

I also took pictures that I wish I could include. These pics will be used in my other complaint !

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Anonymous

Feb 16, 2015
0

I attended the Scotch corner shell on Friday 3rd May to be greet were to ve told theed by a rude man called Mark! the left hand sode. the forecourt. He asked again to be rudely told in a slow voice "the ... Door ... On ... The ... Left ... I ...

" I explained it was his (marks) lefft our right, to him reply .. left ... Any fuel?! What happened to customer service skills nowdays?

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Anonymous

Feb 16, 2015
0

I called at a shell petrol station on cove road in Fleet in Hampshire at 0445 on 31/03/13 to buy a coffee before i drove back to Durham,the garage was a 24 hr garage as i had enquired the night before to which the staff confirmed that it was indeed open 24 hrs.

I tried the door of the garage and it was locked so i knocked on the door to attract the attention of the gentleman who was supposedly meant to be working.He looked at me and grunted "what".

I asked if i could get a coffee to which the man replied"no".I explained that it was supposed to be a 24 hr garage to which the gentleman just shrugged his shoulders.If customers cant access the service 24hrs a day why advertise the business as a 24hr establishment?

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Anonymous

Feb 16, 2015
0

I am truly disgusted that it would be allowed to have a hanging man assumed be our current President Obama at your Shell location in Sugar Land, Texas. What a great message you are sending to your customers, staff, and residents of Sugar Land, Texas.

My request is to remove the highly offensive gesture, and publically apologize to the poor citizens of Sugar Land, Texas this horrific sight offended. Regardless of the election ongoing, or beliefs, and opionions that you, yourse;f, or employess have there is a respect value that should be kept.

Again, I can't explain how disgusting it was to see this. I hope this reaches you in time to correct this issue before this goes too far.

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Anonymous

Feb 16, 2015
0

the reason for this was the fuel cutout on pump was not working. I went into the garage to report this incident,and was told oh sorry about that but,we have been waiting four days for that to be repaired,the cashier shut down that pump.

I then asked to see the manager/franchisee but was told there was no one available at that time. I paid for my fuel went back and moved my vehicle, I then placed a warning cone in front of the pump,this apparently is on the cctv for that pump.

13 and was told by the manageress that boss had been informed, and could I put in writing the nature of my complaint, I then said I would like to see her boss with a veiw to replacing my track suit bottoms,and my training shoes. I returned to the garage on 25/03/13 with a typed letter and gave this to the manageress…

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Anonymous

Feb 16, 2015
0

Good day, I would like to discuss the management and their services that your customers are being given everyday at one of your new Shell Gas Stations also combined with Tim Horton's which is located on Highway 6 at grand rapids in Manitoba.

I have never had this experience in my life before, not only once but repeatedly. Just recently I was on my way to Winnipeg and I stopped there to get some gas. When I went inside I gave the cashier name (Brent) my air miles card along with the promo card deal. Minimum $20 gas and earn 10 air miles, i received that coupon in my mail which is valid until the end of may 2013.

As i handed him my card and the promotion card, he scanned my air miles and gave me both my air miles and the promotion card back. He did not give me the print out copy so i asked…

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Chris Nee

Feb 12, 2015
0

My partner stopped at the Shell garage in Jedburgh on Tuesday 10th Feb 2015, to fill up for petrol. The young guy there then decided he would help by checking the engine oil for her. He then commented that her oil looked like "mayonnaise" and needed changing.

He also commented that she could do with "changing her car" which I find is an un called for comment. The next journey she took she had smoke bellowing from her engine which caused her to return from her intended journey to go to her local garage.

The mechanic then noticed that her oil cap had not been replaced properly causing the oil to overspill. On further inspection there was nothing at all wrong with the oil itself and did not require an oil change. This has caused her a lot of stress and worry not to mention extra mileage and…

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L. E.

Jan 31, 2015
0

I visited the Shells on Miramar Parkway and 441 known as state rd. 7 and asked for change for a twenty and the lady helping me was very upset went on and on about me asking for change so I told her I am a frequent visitor of this gas station this is no way to treat a customer and

the lady standing beside her said next I said excuse me she said F*** you ! I am so shocked that an employee of shells matter fact of any c company would speak to a guest in that manner. I left shocked with out saying another word to the employee I wish someone would do something about this I am thinking of calling help me Howard or someone these people should not get away with this kind of behavior.

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Jim Neal

Jan 31, 2015
0

The town I live in has two shell stations, one the buttons are so bad on the pumps that you can barely use them and the last time I did, it charged me 100 bucks for a fill up. I have a 10 gallon tank, it was corrected finally, but dang, why 4 days?

The second gas station, tells you to see the cashier to use, and when you go in to see the cashier, she didn't know how to use it. So, tell me again please, why am I loyal to shell?

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