Shell Gas

I bought gas at the shell station in Kannapolis, NC. I was to get a 28 cent discount on my gas purchase and when I put my card in pump and the pin number it said I would get the discount at the end of pumping.

When I finished pumping the discount did not show up on my receipt. When I asked the lady inside she said she could do nothing about this. She said you do not let them know nothing. You do need to tell the lady inside when the pump does not do the discount how to help correct the receipt to keep a customer from taking it out on them.

I did not say anything but I got pissed off from the pump even reading the discount amount I would get and at the end it did not give it to me.

This morning 10/16/2018 I went to a Shell Gas Station in Worcester Ma. on Lincoln St where an employee by the name of Daniele has always put money into the wrong pump when I go there. I always have to come back inside and clarify which pump I stated to her in the first place.

Today I went in this morning at 7:15am after dropping off my two oldest at school, I went in there and repeated myself slowly to her so she can get the right pump this time. Well she refused to service me for repeating myself to her and stated I was being disrespectful by doing this.

I stated to her that I did not have time to come back inside because I had my 3 year old with me and its a hassle to travel with him. She stated she did not care and that I had to leave.

I was highly upset due to not having much time or…

Deplorable Customer Service.

I went to this location to get my car washed, at around 4:50 pm on October 13, and attempted to use the pay station located at the car wash entrance. When I tried to pay with my card, it was declined. Thinking it did not read my card properly the first time, I attempted again. Again, the card was declined, which I knew was impossible. I looked at my account and saw that the card had been charged twice. I went inside to tell the clerk that something may be wrong with the card reader on the machine. Instead of offering help, he abruptly said "Nothing I can do, call your bank." Of course, I proceeded to let him know how terrible and unacceptable his customer service skills were and asked who the owner/manager is. He said "Joe". I asked if "Joe" had a last name,…

I went in your shell gas station in Calgary on center street... The person on till tall Indian man started laughing at me... I asked why are u laughing at me? he said you have soap on your ear... He continued laughing at me...

I never felt so humiliated like that.. That is so so rude... No class..... I will never ever go to shell again... If i could give u less then one star i would.....

Mostamand Shell at 6100 Clay St Riverside, Ca 92509 is gouging Ralphs fuel rewards customers. 10 a gallon for using Ralps rewards points. I paid cash for the gas not a credit card. 50 in lost savings every 2 weeks! Love Ralphs Rewards. Don't like Shell Gas... Donald Walters

I had purchased gas on 9-5-18 at 315 N Madison St. Woodstock IL. My car is now at the ford dealer ship today for having the check engine light come on. Finding out from other friends that have been at this same station and their cars are in shops for having water in the gas that was purchased at this station.

You need to get some out there and have this problem fixed. I would like to also find out how to submit and claims to be paid by Shell if I have to pay for this on my brand new vehicle i had just purchased 2 months ago.

I have requested the store manager call me twice and no response I had a complaint about a employee and here to find out the employee is dating the store manager and the employee I left the complaint with got into trouble

At approximately 2:30 PM on August 30, 2018 I filled up my car at a Shell gas station on the corner of Center Street and 64th Avenue North in Calgary, Alberta. I used a Shell prepaid $50 gas card for the purchase.

I used the full amount of the card. After I completed the fill up, I saw the difference and went inside to get the refund of the difference which worked out to be $15. The clerk was extremely rude. He practically stated he will rob me of the refund by tossing the gas card into the garbage.

He would keep the difference at the end of the day for himself. He refused to give me the refund. Instead he gave the gas card back to me. The card is no longer valid since it is contaminated with refuge.

I want this clerk punished for the way he treated me and you issue the difference to…

An employee that works at the shell on 67th ave and Bethany in Glendale, AZ named Bethany has lost the gas station lots of service by yelling at customers to get out if she doesn't like them. My daughter went into the store twice and was cussed at to leave to because she didn't like her in which SEVERAL customers that were in the store also left at the same time because of her being rude.

I have also seen her cuss out a little child probably around 8 years old amd when a customer told her she needed to calm down she cussed her out amd denied her service. If this employee is not fired I will begin a strike with MANY people outside of this store to help people go else where.

My husband and I went to the shell gas station on 100 N. Valencia Blvd Woodlake, CA 93286. My husband took the nasal form the pump and right away the gas came out and squirted on my car, myself and my husband the clicker was still on, my husband went to go tell the owner what had happened and

all he could say was sorry and said "this was the first time this ever happened". 00 and the pump did it again so my husband went to get the owner again to show him and he was in shocked he tired to take the nasal from my husband but my husband said no look at the nasal the clicker is still on. 00 of gas.

poor customer service employee just on his phone the whole time

My complaint is about being over charge on my credit card. 00 of gas. I inserted my American Express credit cards at the pimp and we're given a message to see the cashier inside the store. 00 on my credit card.

I then went back to the pump . 00 because the pump were set. 00 purchase. I have contacted my credit card company and requested that no payment be made. 00 more than I purchased. This is ridiculous and unacceptable.

This young lady is not representing your company well and I will not be purchasing anything else from a Shell Service Station. I would appreciate if someone contact me for further discussion on this manner. I can be reached at 601 291 5330.

please review those complaints, this is now a very serious problem, I just left that gas station after asking a different clerk if the owner was here and can i talk to him, I was then screamed at by the attendant ,and talked to not in the wright level. screamed at, two other customers where there as a witness.

I am going to the police dept, and file a complaint for the first and know the 2nd problem , then im going to the city to file a complaint, then im going to my attorneys office, I have been a customer there for over 30 years, I own 12 pluse cars and trucks.

I have never been treated in these manners as this at any gas station EVER......... GARY BETCHER

I was buying scratch offs and cashier told me this is a winning ticket because of a white line. She continued to say, " she once clocked in and saw the white line on a couple of tickets and she clocked out and brought the tickets then clocked in again and she had won.

At first I didn't think much of it and when I got home the one ticket she had meantioned won. I had brought 3 of the same tickets and it looked like she tried to swap it but there was another cashier there and quite a few customers.

It's not fair that whenever she sees these tickets she clocks out and purchase them and punches back in as she had stated.

I have been a loyal customer but now I'm not to sure I want to come back.

Why is it that a “gas” station sells BOngs? Meaning water pipes for marijuana !!!! Seriously!! And the Indian attendant was hiding more in the backroom due to an inspection I assume .

I am extremely upset with the way I was spoken to by the cashier today over something so simple. And she knew she was rude and didn’t even try to do anything to correct it. When I told her she needs to learn how to talk to people she said she wasn’t speaking in a disrespectful way.

Well if the way she was speaking to me was good customer service way did the lady behind who I didn’t even know say wow she’s being real disrespectful to you. So if not only I felt it and others around me felt she knew it and just didn’t care.

It was over the price of a soda I thought it was a dollar and it was two dollars simple mistake right. This lady in a nasty manner says what makes you think we would sale a 64 ounce soda for a dollar?

Can you buy a 64 ounce soda from anywhere else for a dollar? I was…

I went to shell William nicolway to refill my gas and the petrol attendant damage my tank, then I went back to report the matter the Indian guy told me he cannot assist with the matter because the guy (petrol attendant) resign. I then left because the Indian guy was not helpful

Well I stopped by one of the shell stores 5445 Asheville highway in Hendersonville NC and I was a customer until now assistant manager and a few employees are very rude and the assistant Manager being even ruded to customers and employees and even has a few that does drugs while working on the clock worst truck stop ever and employees and the bathrooms never look clean and the showers are nasty.

The whole time I was in the store all most every customer had bad service cause of the rudeness that the assignment manager and the male in employees gave them all honesty that shell need more drug test done and some of the employees fired or shut down. I'll never go back to that store at all or any other shell stores until y'all make a lot of changes to y'all employees and the way they run y'all…

At a particular station in Bay Point,CA on Bailey Road. I feel like they are discriminatory towards people of color who use credit cards. Once a cashier Ellen told me in order to use my credit card she needed to write down my driver license number.

The next incident it was late and I needed gas to get to work. The cashier name Christopher refused to run my card and suggested thier machine was not working. I dont think he try it at all because the credit card company said my card was fine.

The corporate office should know about this and hopefully they care. The customer service sucks and they should realize all people are not out here running scams. Just think someone should know what goes on at this location.

20 a gallon higher than other stations even when a gas truck hasn't been there lately, his price goes up and down constantly and no deliveries!?!? 05 discount doing me when the Shell gas is usually way higher than everyone else???

I retired from Shell Research back in 1998, I worked at the Westhollow Research on Hwy. 6 and Westheimer in Houston in the Fuels department, so I do know a little about what it takes to make fuel. Thanks, Jack H.

I writing regarding an employee by the name of Angela Patterson Mykytyuk. She was a member at my gym for about a year. We spoke about about personal things. What concerned me was her admission of using cocaine. She said you random test but she has a system and rarely uses.

We recently parted ways but I don't believe she represents your company very well. She speaks about company details that should not be discussed.

For instance she was telling the class she had to fire and employee and gave details as to why. I would think that is personal. Then she tries to belittle people by saying she has an MBA and makes 100k a year and she has 15 people under her who's not worth the time.

She complains about conference calls and said she is actively looking for employment at another company…

A few nights ago, a disabled friend of mine was trying to charge her electric scooter outside. She was treated very rudely by an employer there, who made her leave, even with little power left. She was forced to take it to another local business. Even another customer offered her some assistance. She was eventually able to get home bc an authority figure happened to be nearby, but it was at a very late hour at night.

She is a known good customer by several other employees at this particular location.

I was at shell in Soweto condition and the service there was super, I learnt that I can swipe my clicks card there.......and I recommend shell to my family and friends....up until I went to shell aeroton..those guys there don't know anything especially Mohummed and his supervisor...bt thanks to them for pushing to use bp

I have been a customer at Shell gas station at 3818 Sutherland avenue Knoxville TN 37919 for ten years off and on. Angel and Leslie are two of the employees that have been so rude to customers and they curse in the store about customers and how trashy people look. It's such a shame how rude they are to people. I was showing my ID card to purchase cigarettes and I was given dirty looks while trying to get it out of my wallet. I will never shop here again and plan on boycotting and spreading this information about their rude behavior and horrible customer service. I have already convinced people that I know with their bad experiences with this store to stop coming altogether and using pilot instead.

I would really like to be a customer at this store but I was informed I wasn't allowed back…

I stumbled a person claiming that he work for Royal Dutch Shell on Facebook when I was reading a article about racism against Asian American. they have feelings too". I didn't know that a Shell engineer, which Shell are very meticulous about when going through the hiring process can be this racist.

I attached a screen shot of his comment and the reason being so grainy is because I really wanna capture the whole thing with little to no edit. I blacked out some of my personal information.

The ATM at my local shell station took my money and funding at the same time. I need it back asap!

Was in media local shell sold gasoline that had water in it-i buy my gas there and now my car has symptoms of water in the gas-when i tried to discuss with the manager she was rude, defensive and dismissive. I now have to take my car to a mechanic because the car is missing and not running properly. The shell location is 3902 E Speedway, Tucson Arizona.

This letter is to notify you of about a problem I had with the management at one of your stations. May I emphasize this complaint is not about the amount but the principle of the transaction. I am dissatisfied with the service because of the price gouging at this time. I have patronized this station for more than three years and I have bought soda or gas or both. The prices I have normally paid for sodas, even for a 65oz refill has normally been between $1.10 and $1.30. Paying $2.15 in my opinion is ridiculous. Normally I would have replaced the product and left. But I was pressed for time and going to another store would be counterproductive.

I have already attempted to resolve this problem by asking to see the manager. She was unavailable but the owner of the station SUKDEN SINGH was…

I stopped at the the Shell station on 4616 W. Fuqua St#110 and pumped gas with my Personal card Transaction below. 00 and Reset pump to use my company card. I started pump and went in the store to make a quick purchase was in there for about 3 minutes when a man came and he asked "who's gray car is that" because it was spewing gas gallons and gallons.

I immediately saw it was mine and I asked the attendant to stop the pump immediately. 00. 00 I had about 10 gallon in the tank. 00 and some change. I would like to get that reimbursed and and see about getting my car looked at…

Went to return an Amazon return to Binfield Road petrol station Bracknell on 4 occasions on 3 days and the parcel was only able to be taken on the fourth visit yet the web site was still saying you would take the parcels on each day. This is false advertising and has cost me time and money traveling.

I am a loyal shell customer in Fremont Ohio. Tonight, when I went to the station to fill my car and gas cans, the associate working informed me that filling gas cans was no longer permitted at this location. This seems like a ridiculous and unfair restriction to place on customers.

Moving forward, if this restriction remains in place, I will no longer choose Shell. I always fill gas cans when I visit (these are approved gas cans too, built specifically for holding gas, not just random containers); if this restriction remains in place I will go elsewhere.

The Shell location where this occurred was located at: 801 W State St, Fremont, OH 43420. I was informed of this restriction at approximately 640pm (EST) on Sunday, March 13.

Filled tank with regular at Shell Station at Exit 67 I-95 in Georgia. Automatic shutoff did not work, spilling approximately 1/2 gallon onto my car and the ground before I could manually shut off flow. Entered Station and informed cashier that there was a gas spill on #2 pump and what had happened to cause it. She uttered "uh-huh". There was no 'sorry that happened,' no 'I'll get someone to clean that up,' no 'I'll put up a sign to warn the next customer' or any type of polite response. She uttered only 'uh-huh' and 'what about it.' Anything nice would have sufficed for me! But she was rude.

So, I said, "Well, a 1/2 gallon would be about 90 cents. Since it was your equipment that failed, could you reimburse me?' She said I could call Shell Or wait until the manager came in. And in a very…

I am an RV owner, and I spend my winters in Sebring Florida every year. I use shell products most of the time when available. I use Circle K Shell in Sebring Fl. because it is close to my storage unit.

The store number is 7515 located on US HWY 27. The station is very dirty. The drives are covered in grease and oil and you track in your RV, very bad for carpet. If this was not an easy access facility I would find another station.

I do not normally complain but enough is enough. I think this should be addressed.

Prejudice treatment at: Kea'au Shell Foodmart 16-573 Old Vocano Rd. Kea'au HI 96749. Was told by one of Shell's Workers (Crystal) @ approx. 10:43 A.M.2/14 that she was the BOSS. I was purchasing some items. 1 item I was using a coupon for discount. Crystal responded, "WHAT ARE YOU DOING TO ME"!!!? I advised that she could just scan the user friendly coupon. Crystal was chewing gum with mouth open and making a pooping noise with it.

I asked if she was having a bad day. She responded by saying "QUIT TELLING ME HOW TO DO MY JOB"!! Then I requested to talk to her supervisor due to her very unprofessional attitude. She again, with Chewing gum out loud and said, "I AM THE BOSS". I had swiped my credit card early and was appalled when Crystal replied, "JUST FINISH THE TRANSACTION"!!! (Accepting…

Shell on Pacheco Blvd at 10:00. We waited twenty minutes for the attendant to attend but they never showed, I wish they did I would have named them by name here. But I guess that's why no one was at Shell, instead they were all across the street at Chevron.

I have personally decided to never go to Shell again, might I suggest better service before others do the same.

I was at the Shell station on Cypress and St. Charles Rock Road in St. Ann MO. I was denied service after being made to wait 5 minutes for the attendant to tell me that the store was closed and to come back at 3:30.

There were not signs to denote the store being closed only the lettering stating that the store was "Open 24 hours. This attendant was very rude and not responsive in his duty after signaling for me to wait then take his time and then turn me away is not how i expect a Shell Station attendant to conduct there service to customers.

I will not be visiting that store anymore and will HIGHLY ENCOURAGE others not to patronize this store as well until the standard of service is more consistent to all individuals.

Stopped at the Shell station in Vega, Texas and was not happy.

First thing, they would not accept the Shell reward card, stated not set up for it. That is the reason why we stopped.

Second, not friendly and could not understand due to their nationality. Last, could not get a receipt out, so had to go back in and it seemed like an inconvenience to them to print out. This experience with this Shell Station was not good and we feel you should look into this.

This station, we feel, gives Shell a bad name. This explains why there were no other customers and the station across was full. Thank you for your consideration and hoping you will look into.

00 NSF Fee due to the hold on the 10/16/15. Location of Shell was 9082 Warwick Blvd, Newport News, VA. This is a complete joke for a gas station like this to operate without accountability. Have phoned and email corporate hotlines with no response.

I always receive a fantastic customer experience at your petrol station in London Road Stone Dartford Kent. The staff are always cheerful, helpful and pleasant. Today, I went to pay and witnessed the Franchisee, Femi, verbally chastising a member of staff in the most condescending manner I have ever heard; in front of customers. He was sneering at her and it made me feel terribly uncomfortable. The member of staff looked highly embarrassed and another member looked uncomfortable.

He left the shop floor for a moment and I asked for his name and who he was. The staff commented that he treats people like that the whole time. When he returned I suggested to him that I found his manner towards staff inappropriate in front of customers and perhaps a different approach, in private, may be better…

On May 5, 2015 at approx. 5:25 p.m. I drove my small J.D. Gator into the shell station in Lexington, Tx. on highway 77, as I live in this small town. My gator has a very small tank and holds about 2 gallons of gas. I had about a half tank showing in the little plastic window that shows the amount of gas left in tank. I pulled up to the pump and placed the nozzle into my tank, squeezed the handle and nothing came out. I pressed the help button I would say about 6 times but no one would turn on pumps, nor did they come out to assist me. I went inside and handed the girl a 5 dollar bill. I told her I'm not sure just how much gas it will take, so give me 2 dollars in gas and 3 dollars back in change.

Obviously she had put in 5 dollars in her system. I told her it would not hold 5 dollars in…

On 25 April 2015, I stopped for gas at the Shell station on the corner of Eastlake Road and Ridgemore Blvd. in Palm Harbor Florida 34685. I buy my gas at this station once a week for two cars. I am fully familiar with how the pumps work in that I have used this station for some 10 years.

The Pump 5, I tried twice, and it would not pump. Then tried Pump 6 which also did not work and it was annoying. I went into the station and told the attendant what had happened and asked him to come outside and check the pump with me. He refused to do so and had no interest in trying to determine what was wrong with the pump. He asked me how much gas I wanted but that was not the purpose of my addressing him--it was the problem with the pump.

He showed a bad attitude toward a customer who spends some…

I purchased $25 of gas at the Circle K on 3/28/15 at 7:23pm as my fuel light was on. 00. I had to go back into the store and get $8 refund. When I contacted Circle K they said they were not at fault so they gave 5 free coffee cards.

00 and pay for towing and get pay for rides for a week to get to work as I only have one car. I would like some response from shell. My parents saw sewage waste trucks draining the tanks earlier in the week, maybe they didn't get all the water out of the tanks as they were left open for several days before gas was delivered.

I went by there everyday on the way home. 00 bill. phone 386-316-9959

4/12/2015 Marianne an employee of shell gas on bear valley/395. She was very rude and wouldn't put my money on gas pump 4 like I asked. She helped other customers that weren't black and assisted them and left my money on counter then refused to give corporate number for me to report her.

I felt discriminated against and will not be returning to that Shell or any Shell gas station. Awful customer service and I felt as if I was being treated unfairly due to the color of my skin. Awful!

Took my 2011 Mercury Marquis in for car wash as I have been doing for the past two years. Service has always satisfactory and the cost reasonable. When I left the facility and was driving home I realized my driver side mirror was moving around.

I pulled over to adjust it and was surprised to see that it was broken . I went back to the Shell car wash and informed the attendant what had happened. I asked him what do I do to get this repaired.

He said he can't do anything about it and that MY insurance would take care of it. When I asked who was in charge he said he was, and told me he could nothing about damage. I asked for HIS superior and he said I would have to come in the following day to see him .

He said I should file a police report which I found to be ridiculous. I have not…

199 per gallon. 299. 10 higher. Should have gone to Loves without the deceptive advertising. Shell

Since then I have seen people such as Rick Cook,Chris Norman,Tim Stitzel,Will Bucahnen,Jenny Steele,and Cliff Shuler,all be fired over the years FOR THEFT and then shortly…

The cashier was very rude. The gas pumps were out of mid grade unleaded gas. She told me if I didnt like the service to leave and go to another station. She continued to talk crazy so I ignored her.

3890 Division St San Diego, CA 92113. I always come to this Shell Station weekly because it is the closest location to the Naval Base. I have never had an issue using my card at the pump when I bring my Expedition and/or Elantra.

Today I took my 1986 Regal to fill up with gas. I was the only person at the pump; inserted my card as usual and received SEE ATTENDANT on the display. The attendant there was extremely unpleasant not to include he was profiling me.

I then dove off to a Chevron Station down the street to fill my tank.

It's Lent so I ordered a limited-time FISH SANDWICH. It came and was raw inside. I went back up to the counter and they tested it and I was right. The shift supervisor said he would make new ones(I ordered two).

He did and I was not not pleased with the two new ones. Rather than make a big deal I threw them out and left telling my wife maybe they need to calibrate the fryers. The location was Catus road Surprise