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Snapchat

1.0
246 complaints

Address

63 Market St., Venice, CA

The majority of complaints center around unpopular app updates (particularly from early 2018), lost streaks that users desperately want restored, and extremely poor or non-existent customer service. Technical issues like crashes, login problems, and connectivity failures are also widespread, with users expressing intense frustration at the inability to reach support or receive meaningful help.

Common Issues

28% (54)
new updatechange it backold version
26% (50)
lost streakstreaks backsnapstreak
22% (42)
no responsecustomer servicecan't contact
16% (31)
app crashingwon't log inconnection failed
8% (15)
account lockedbanneddata request

Complaints

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Beckie Tuohey

Jan 23, 2019
0

Hi there i have tried to contact customer service twice and i have no response from you i am unable to get in to my snap chat account ahnaiya1 as my phone broke it turned off and would not come on i did not have time to change anything before it was sent off, i was issued with a brand new phone as the phone was broke.

i have forgot my password for my snap chat and and i have also changed my mobile number and did not update it i am also having trouble with my emailed beckietuohey@yahoo.com forgot that password too i have emailed them and they are in the process of sorting this for me,

i need to update my my number my old one was 07734082340 and my new one is 07751204394

You can also contact me back on my work email Beckie.Tuohey@mitie.com

Thank You

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Sharon Elam

Jan 19, 2019
0

Why can't you watch a basketball game without all of the stupid announcers and their commentary . Who wants to listen to Charles Barkley. They are suppose to announce the game PERIOD. We refuse to listen to announcers PERIOD

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Denise King

Dec 10, 2018
0

I see there was an issue with heart/bff emojis back in 2015. I've read that it has been corrected. Is there by chance still an issue? I'm having some crazy things happening with my Snapchat heart emoji between a best friend and I.

I'm hopeful it is still a glitch of some kind as it has caused controversy between us.

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sygclUwlge

Dec 1, 2018
0

Snapchat has been very sucky lately. Whenever I go to watch someones story I either have to watch the whole thing all over again or it glitch out and say that the connection failed. I do not appreciate this at all.

I think you should get your shit together and fix snapchat right now. From the bottom of my heart I wanted to say I love snapchat and hope you fix it soon before I cry about it.

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Alexis Audia

Nov 28, 2018
0

Me and mariah_figurski lost our streak today and we DEFINITELY snapchatted each other.

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Lacie Baton

Nov 23, 2018
0

I just used the chat on Snapchat and wrote out something really long and really heart felt that I put a lot of time and thought into, and all of a sudden the app completely crashed and when I went to look on the chat, all of what I wrote was completely gone and it was back to the way it was before I even wrote anything. I am really frustrated because it took an hour and a half for me to write out all of what I wrote and now it is completely gone.

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jjbushu9

Nov 19, 2018
0

i have connectivity issues with goldfish_04, and it took our streak away, can i please get that back

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Alexis Audia

Nov 18, 2018
0

I lost my streak with my boyfriend and we snapchat everyday. I'm not sure if we were off by like an hour but I think it should be back. It's been gone for a few days and I am filing a complaint now.

My Snapchat username is alexis_audia and his is rebon

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Cameron

Oct 21, 2018
0

Snapchat led to the divorce of my marriage because there’s no way of catching the users because the messages automatically erased unless one saves them I believe there should be a way to check the content of a persons message or our children for that matter

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Jennifer Bonilla

Oct 14, 2018
0

I cannot seem to reactivate my snap after deactivating it.

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Hailey

Aug 9, 2018
0

The new “insomnia” filter added on Snapchat is rude and insensitive to people struggling with the condition that is very hard to deal with. I feel as if Snapchat is glorify a mental illness as if it’s funny when it’s a serious thing people struggle to deal with!

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blyat

Jul 24, 2018
0

send this to snapchat WY DO THEY NEVER HAV IT ON WINDOWS PHONES

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hannah delaney

Jul 11, 2018
0

snapchat keeps crashing. Everytime i try to open the app it closes automatically. I am not impressed with what is happening and i would like it resolved as soon as possible.

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Bucky

May 19, 2018
0

Love the app, however, every time I get a snapchat notification it turns off my apple music that is playing. This is VERY annoying and I have no way to fix it. If you could fix how the notifcations come through so that doesn't happen that would be great. I would like to keep using snapchat but i'm very close to deleting it.

Thanks

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Garret

Apr 15, 2018
0

I have sent streaks every night and my highest streaks that I have are just completely gone when both sides have sent streaks. I want this fixed and my streaks back!

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Suvanshu Rustagi

Mar 16, 2018
0

I can’t log in my snap account. I don’t know why. You need to fix it right away. You have a shitty customer care service. I need my snapchat fixed right now otherwise it will lead to breaking of my snapstreaks.

Thank You for the help.

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Syd

Mar 16, 2018
0

I had a streak with kcperry 2003 and we lost it we sent a snap that day and don't know why we lost it and I would like it back

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Tessa Rodriguez

Feb 23, 2018
0

Snapchat has been great until the recent update. I want them to restore it before snap was bad. Everyone is complaining about it and Snap needs to fix it.

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chandni lohana

Feb 17, 2018
0

actually i opened my account yesterday in samsung note 8 and i captured alot of pics and saved in memories but then i log out and opened mu account in another mobile i saw there was no pics why? i really want please .

if not i will die. those pics were too much important for me please help me. i beg you.

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Kloee

Feb 15, 2018
0

Snapchat hasnt been working for me and a lot of people,it wont let me send messges and anything someone sends to me i dont get it. I deleted it and reinstalled it and tried to log back in but it says could not connect try again later.But i have tried it multiple times at different hours and it still doesnt let me log back in

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Laura

Feb 12, 2018
0

The new update is so difficult to use and hard to view stories. There should be a separate page for stories. Please take this into consideration. Thank you.

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Sammy

Feb 12, 2018
0

Overall I like Snapchat, however I randomly lost my streak and have no idea why. I send out a streak snap twice a day, typically when I go to bed and when I wake up. I went to bed around 8 and sent my streaks and woke up at about 5 and sent them again, at this point I still had all of my streaks.

Well a few hours later my friend sent me a few snaps as his daily streak to me, we still have it. And then I sent him random snaps all night only to notice around 6 AM that our streak was gone.

IT WAS AROUND 270 DAYS LONG!!! I MEAN ARE YOU KIDDING ME??? And this type of thing has happened before to shorter streaks but the process of trying to get them back is completely useless, their customer service is trash, and it completely pisses me off.

I’m sure if I try this time it’ll be no different.

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Slayqueen_tori

Feb 11, 2018
0

I hate the new update out sucks and noons likes it.When I wanna read a msg from somebody I end up seeing there whole story.Noone likes it change it back

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itzel diaz

Feb 10, 2018
0

GET THE OLD VERSION BACK. you guys are loosing so many people

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Alexis Mullis

Feb 10, 2018
0

As of 02/08/18 I had a snap streak of 35 days and me and the other friend sent pictures back and forth during the span of that date and yesterday but then my snap streak disappeared. I would like it back and would like to get a different response than I’m sorry but there is nothing we can do right now.

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Jasmin Stephens

Feb 9, 2018
0

Please, can you return my snapchat service back to what it was before the most recent update. Thank you.

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gb

Feb 9, 2018
0

the new snapchat update is disgraceful and should have stayed how it was, there for I really feel to delete my account, the changes are terrible you have ruined snapchat!!!!!!!!!!

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Old bastard

Feb 8, 2018
0

Change it back to old version . This version is not easy to use can't even see the ppl who send personal pics or messages so change it back

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Dani

Feb 8, 2018
0

I hate your new update. Everything is horrible.

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Madie Morrow

Feb 8, 2018
0

THE NEW SNAPCHAT UPDATE SUCKS! YOU NEED TO GET RID OF IT AND MAKE IT THE WAY IT WAS BEFORE!

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Elizabeth

Feb 7, 2018
0

This update is trash. If there was a way to go back to what it used to be I would. Re-do the update please. I hate it. I don’t want to see stories where my conversations should be. I don’t know where my subscriptions went for the “discover”.

Really the whole thing is terrible.

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Tyra

Jan 28, 2018
0

I have lost so many streaks and I really need them back people are starting to fall out with me coz I lost them all last year and some this year so please can I have them back

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Emma

Jan 19, 2018
0

The new snapchat update is horrible. I want my update gone, I didn't even update it, it auto updated. I won't use my snapchat as much now if it does not change.

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Zarny nichols

Jan 10, 2018
0

The new update that came out around about the 10 of Janie art 2018. When you open up the app you get the normal camera and then you swipe left to see your snaps and it comes up with a whole heap of new stories AND ALSO the snaps it is very annoying and everyone I know hates it aswell. Usually I love the updates but his ones just annoying and it frustrates you and all that crap

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Naomi

Dec 31, 2017
0

Yesterday I sent out streaks around 1am and this morning I woke up and some of me streaks are dead EVEN THOUGH I sent streaks to keep them. Can you please get back my streaks. Thank you

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Shanice

Nov 28, 2017
0

I have sent my streak last night at around half nine and the other person did SnapBack yet this morning some of my streaks have disappeared, they only come back when I send streaks but disappear soon after. How can I fix this issue?

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Tiffany Prus

Nov 23, 2017
0

none of my friend emojis are showing up except for the streak one

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LISSETE

Nov 22, 2017
0

I lost a streak due to connectivity issues!!

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Rowen

Nov 19, 2017
0

i logged in on my brothers phone and I chatted a little then i went back to my phone and suddenly I couldn't find my chats then i go to quick chat i find my chats then I tried sending a message several times but didn't work so I check my wifi and the connection is good but it still doesn't want to send a text to my chats

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Eva

Nov 9, 2017
0

My username is evawuxo and I recently lost a snapstreak with my friend (amyzoo). Her last snap was sent 16 hours ago when I replied so this must be a mistake.

Please fix this.

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Abigail Corbin

Nov 6, 2017
0

My snapchat will not let me send or recieve snapchats

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Kelly

Nov 6, 2017
0

I lost my streaks because of connectivity issues

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Brenna delahunty

Nov 6, 2017
0

Snapchat is not working and will not let me log in. It won't let my sisters or any of my friends either. I am worried I'll loose my streaks.

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Arushi

Nov 6, 2017
0

Snapchat isn’t working and I’m going to loose all my streaks!

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Bailey dixon

Nov 3, 2017
0

I lost several streaks due to connection issues. I sent them. But now it says they're all lost

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Jumaimah rehmani

Oct 31, 2017
0

Me and my partner snapped back multiple times but our timer was still there, he snapped twoce and texted and so did I but we ended up losing it even tho we both snapped and TECTED every day, can we have it back?

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Ashlyn

Oct 27, 2017
0

Me and my friend both talked and sent streaks to each other for the day and lost our 70 day streak.

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AIMEE PICARDI

Oct 24, 2017
0

me and a friend recently lost our streak an it was definitely not in the 24 hour that we have not sent a picture

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Emma Hattrem

Oct 22, 2017
0

I have had connectivity issues and lost streaks

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Miranda mangaraz

Oct 22, 2017
0

Connectivity issues. I had a snapstreak on Snapchat going strong and then all of a sudden it just ended without warning or anything. I know we snapchatted multiple times that day and it just ended. I want my snapstreak back, I am still having problem. Fix this!

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