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Snapchat

1.0
248 complaints

Address

63 Market St., Venice, CA

The majority of complaints center around unpopular app updates (particularly from early 2018), lost streaks that users desperately want restored, and extremely poor or non-existent customer service. Technical issues like crashes, login problems, and connectivity failures are also widespread, with users expressing intense frustration at the inability to reach support or receive meaningful help.

Common Issues

28% (54)
new updatechange it backold version
26% (50)
lost streakstreaks backsnapstreak
22% (42)
no responsecustomer servicecan't contact
16% (31)
app crashingwon't log inconnection failed
8% (15)
account lockedbanneddata request

Complaints

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Angie

Sep 13, 2016
0

Snapchat is one of my favorite apps to use daily, though My complaint is about the discover/articles option. They are majority volguer tabloids that are exposing and explicit especially for the youth crowd that is downloading this app. The app says you need to be 13 years old but the content that Snapchat is promoting on the front page should not be exposed to minors.

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Hanah Leigh

Sep 10, 2016
0

My complaint is the fact that Snapchat's new filters are racist. You need to take down that filter that spreads out the nose and has the African Safari hat on. It is not a joke. It is offensive and rude.

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Cass

Sep 10, 2016
0

One day I logged out of Snapchat by accident and when I went to go back on it wouldn't accept my password. So I went on the website to change but it wouldn't accept my email. I use the same email a password for everything.

And this is very annoying Snapchat was a good app until this happened to me.

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Alexandra

Sep 9, 2016
0

I am a fellow user of snapchat. I love snapchat I use it everyday as you can tell from my score of 139,800 . Today I came across a horrible situation. My cousin and I have a streak of 234 .

We both snap chatted each other this morning and now the streak is gone. There is a problem, I replied to him, and vise versa. The streak should of went up, but instead it went away. We spent such hard work to keep up a streak and it is such a tragic to let it go away.

Is there any way to please put our streak back?

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Aisha

Sep 8, 2016
0

Hi, I am writing this complaint because of the bee voice changing filter. I would really like it to be back I have so much other friends wanting it back. I really don't understand why it's off because a lot of my friends on snapchat used it as well as me and I'm sure that many other people in the world must use it too.

Also I don't understand why its off in the first place the deer one is not As good as the bee. So if you could kindly put it back up I'm sure everyone would be grateful thank you.

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Lindsay

Sep 7, 2016
0

Love Snapchat but the lips are never big enough. The lipstick in the filters covers half of my lips and it's pointless to use the filters if it doesn't fit you correctly. Then, I had a 174 day streak with one of my long friends who lives very far, we spoke everyday and somehow snapchat took the streak away!

Can you please put it up for us again, we worked very hard on it. I'm not happy with this at all.

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Danielle

Sep 4, 2016
0

I have a problem with the articles that have more recently been on snapchat when you go to watch your friends stories. They are mostly innaproproate and/or gossip that has nothing to do with snapchat. I don't like seeing those pictures/titles of the articles when I'm simply trying to communicate with friends.

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Katie Ashton

Aug 30, 2016
0

I would like to know why I lost my streak with my sister when we both snapchated each other that day and it still went. We was on 172 days and I am not happy that it has gone and I would like to know the reason why.

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Lucas

Aug 26, 2016
0

So overall snapchat is great. But on the emojis sticker, not on they keyboard when you choose the two males or two females kiss option, it censors it with a different emoji. Two males with a heart and kiss emoji, but not with the heterosexual couple.

What is the point of that?

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Montana

Aug 19, 2016
0

Snapchat has been getting really glitchy and slow. Every about half an hour or so I'll be sending a snap and it will just glitch out and go to a blank black screen for a second then I will have to get back into snapchat.

Another thing happening is things aren't sending properly I'll send something and then it will just glitch or something and will not send. So if you could please fix the glitches it would be much appreciated.

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Natalie

Aug 17, 2016
0

I changed my birthdate year and then got kicked out from the app (iPhone User). I have never used any 3rd party apps to date. I have now been locked out of my account after not being able to sign back in. Furthermore, it now says my account is permanently locked. In no way have i violated any of snapchats terms and conditions. I have not received a single email from them regarding being locked out of my account.

I have contacted snapchat support via twitter and got an immediate response earlier and followed the instructions given. It has now been 4 hours and I am still waiting for some sort of response. Now I think they are all computer generated responses and there is no other way to contact anyone about it.

I lost my streak when we texted in the 24 hours. So, I lost our 125 day…

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Alison Nichols

Aug 16, 2016
0

When I go on snapchat to look at people's stories you have the news right there. And right there you put the results to the Olympics (which hasn't been shown yet). Why not put a simple tile there that says Olympic results or something that doesn't give the results away?

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Marge web

Aug 9, 2016
0

I snapchatted my friends (and they Sent one back) with the past 24hrs but somehow we lost our streaks. Snapchat needs to fix this!

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Morgan

Aug 9, 2016
0

I am posting things into my story and I realized I did t want it to be on my strut anymore and it's not letting me delete it - my convection is good and it's allowing me to view others Stroud and snap people. I have also messages my friend about it and she also said hers is not working.

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Haifa

Aug 8, 2016
0

I'm 12 years old and I'm turning 13 in 7 hours! Can I have my account back? The minimum age is 13 and its 5:45 pm in Paris (where I am) and in exactly 6 hours and 15 minutes I'm turning 13.

Can I have my account back for my birthday? Which is at exactly 12:00 AM. It's my birthday tomorrow please can I have my account back?

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Anna

Aug 6, 2016
0

I don't like how pictures taken on Snapchat no longer save to my phone. I know it is possible to download memories to your phone but this action always "fails" when I try to do it. I would love if when saved, the pictures and videos saved to both memories and my photo gallery on my phone.

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Kelsey

Aug 2, 2016
0

I had a steak of 75 and for no reason snapchat took it away. it was with an important person and it pisses me off that I didn't even get an hourglass or anything. we both snapped daily more than once within the 24 hours the snap steak could go away.

I'm so angry that this has happened because this person meant a lot to me. someone or something please fix it. I wish I could call snap chat but they don't even have a number. this is bull shit. I don't want to start all over again.

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roslyn

Jul 24, 2016
0

I snap chatted everyone that I had a streak with yesterday and they responded, however a few hours later I looked at my snap chat and majority of my streaks were gone. I was in the 170s with one person and now it's gone.

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Shelli

Jul 23, 2016
0

I am very sad and annoyed at the fact that there is a few animal filters with that squeaky voice but no owl. I think that the owl filter would have a very good use to me and a lot of people.

They are very cute animals and deserve some recognition instead of adding a second dog filter. An owl would be very appreciated please and thank you!

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Nicole

Jul 22, 2016
0

This has been happening for months, I will open my snapchat and half my snapchats have been opened without me viewing them. This is unacceptable and needs to be fixed.

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Leah

Jul 10, 2016
0

Back a couple months ago when snapchat's update deleted the old filters but made it possible to buy them, I bought 3: the rainbow coming out of your mouth one, the mouse one where when you open your mouth it looks like it's eating, and the green face sick one. About a week ago, I went to use the mouse filter, and it was gone, and hasn't returned since. I understand the filters come and go, but I bought this filter! Not that it's a huge deal, but I'm just disappointed that I don't have my filter back.

I had a snap streak with a friend of mine, and we were snapping at 10 pm last night. Then I went to bed and woke up and had a snap from him this morning, but I realized our streak was gone. It never showed the timer and earlier that day it went up a number, so it's not like it showed any…

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Annabelle

Jul 7, 2016
0

Me and my friends had a snapchat streak and we were up to 176 days! And we were snap chatting eachother all day then today we lost our streak! It didn't have the timer next to it and we were snap chatting all day! Makes me mad.

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Ariayanna Val

Jul 7, 2016
0

Ever since the new Snapchat update i haven't been able to view my videos on my story. Every time i press my story it plays everything except for my video. It just skips over it. I also used to be able to zoom using my front camera and now it does not work.

Another thing is, sometimes when I'm recording a video it shows that its recording, but once i lift my finger it comes out as a picture or it says "the video failed to record". These problems are starting to aggravate me and is making me want to use Snapchat less.

If i could i would rate 0 stars.

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Magdalene

Jul 7, 2016
0

The filter for Eid al Fitr didn't last longer than 24 hours from when it started in the eastern hemisphere. I live in the usa and by the time we learned of the filter it was no longer open for contributions.

Eid lasts almost a week for some of us, much like Holy Week for the Catholics. Please allow all muslims from around the world to contribute to the filter by keeping it open for submissions at least 72 hours.

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Kaily Burroughs

Jul 5, 2016
0

I had a snapchat streak of 47 days with my boyfriend as of last night, and we woke up this morning and it is no longer there.

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Niamh Twomey

Jul 5, 2016
0

Myself and my friend have very recently reached over 100 days on Snapchat for our streak, as I'm fully sure on the exact number of days I'm presuming it's around 120. We have snapped everyday however despite having snapped yesterday our streak was gone today.

I am complaining on behalf of myself AND my friend as we have been waiting and trying quite a long time to reach 100 days and now it's taken away due to your faulty system. On the same day my friend lost a 259 day snapstreak with a friend of hers.

This behaviour is not acceptable and I'm very upset and angered that our hard work and many days of snapping are going to waste like this! Snapchat, please sort yourself out as we are getting sick of this treatment.

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Idril Miller

Jul 2, 2016
0

Snapchats new forum at the top of the stories includes news, articles and hot gossip. Today I was disappointed to see that snapchat advertised a picture of the gone girl actress baring her ribs and describing it as a better and more sexy look.

Not only is that image outdated today but it upsets me that snapchat would advertise skin and bones for young individuals to aspire to. The next time I see an article like that I will delete my account.

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Anmol singla

Jun 29, 2016
0

I have sony sony c3. Snapchat is not work properly on this phone. When i trace my face and try different cameras it sometimes stop and sometime hang for long time. No app hangs on my phone except snapchat. 1 updated.

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Rayne

Jun 29, 2016
0

I went to go log in my snapchat and it locked me out of my snapchat. I did have a 3rd party app and it was snap upload but I deleted it. I also waited a day and it still wouldn't let me log in.

I tried to unlock it on a link but it still wouldn't let me. I really love snapchat and I have a high score and a lot of friends that I don't know if I can get back if I make a new account.

Please will you unlock my account please thank you.

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Daisy bennett

Jun 28, 2016
0

My account has been locked and I have no clue why as I don't use any of the jailbreak apps. I think this is really unfair and I am completely disappointed with snapchat services as I have been using it for 7 years with out no troubles. I am willing to take this further as I don't think my account being locked was necessary.

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Grace

Jun 28, 2016
0

I have a Samsung Galaxy J5. Whenever I use the back camera, the camera goes black. When I open the phone's camera app, it tells me "warning: camera failed" and I have to reset my phone again. This problem keeps reoccurring, can you update the app so it does not conflict with my phone?

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Courtney

Jun 28, 2016
0

So me and my friend were on a 190 day snap streak and when I went to send her a snap the streak went down to 189. The hourglass appeared and we've been snapping each other all day?

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Fatma

Jun 28, 2016
0

The new update is not user friendly and nice at all. The live videos cover most of the page and you get really annoyed when u want to watch people's stories. Requesting to just please remove the wide live videos that cover almost all the screen.

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Tyja Evans

Jun 14, 2016
0

My cousin signed me out of snapchat to use his snapchat and when he was finished with his. I tried to sign into mine but it keeps saying that my password is wrong but i know it's right because I wrote it down.

Please help me with this problem. Is there a way to help me reset my snapchat password without sending an email to my email, if so please shoot me an email or give me a call.

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Annie Stritzel

Jun 12, 2016
0

Me and my friend had a 171 day streak. We snapchatted all day yesterday, and when we woke up the streak was gone. This has happened to me twice before and it is very frustrating to know that I can lose a large streak because of something that isn't my fault.

Here is proof that we snapchatted the day before we found out we had "lost" our streak. This is becoming outrageous.

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Kendall Claxton

Jun 7, 2016
0

I lost over a 340 day streak even though I sent and received a snapchat within the time. I was unable to open the snapchat even though I was able to open the others. Is there anyway I could get it back.

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Almeerah

Jun 6, 2016
0

Not happy with snapchat. As most Muslims use snapchat and there is no ramadhan filter whatsoever I live in England, and this isn't good enough. We need a ramadhan filter. When it's Christmas you have a filter up but when it comes to Islamic things there's no filter to be Seen. I am not happy.

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Gabrielle

Jun 5, 2016
0

I am extremely upset because my boyfriend and I had a very long snap streak going, and I confronted him about it ending because on my screen it said I sent him a text and he hadn't opened or replied. but then he texted me back and sent me a screenshot of his feed that showed he sent me a picture and I didn't open it, but I never received the snapchat, nor did he receive my text. I am very upset, and this is not acceptable.

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Charlotte

May 30, 2016
0

Nothing is loading and everyone is having problems with it and it keeps saying 'can't refresh please try later' and I want it sorted please thanks.

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Chelsea

May 26, 2016
0

I used to love Snapchat but you keep on blocking my account its pissing me off can you fix it and stop blocking my account?

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Aspen

May 19, 2016
0

Me and my friend have been talking for at least 65 days and last we talked was at 10:00 PM and right now it is 8:00PM and our streak is gone and we want it back. Can you please do something about it? We NEED it back we are half way depressed.

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Anna

May 19, 2016
0

Snapchat used a new filter and it makes people look Asian. That is being racist towards people who are actually Asian. It is making us feel bad about ourselves. This filter is very racist and feels like you guys are making fun of us.

Please delete it, it makes me feel self conscience of myself.

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Carly

May 15, 2016
0

It's pretty basic. my snapchat is hacked it's not letting me log in it said its locked and visit a website ok. Well I did and it said a bunch of things and I don't have a plug in. I haven't accessed my account on a non snapchat thing or anything else it said so you no what get this fixed or else you so not wanna mess with me.

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Arpit.dedhia

May 11, 2016
0

I am having problems verifying my mobile number in Snapchat India (IN). Has anyone else had these problems? I am attaching a photo of the issue.

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Jeremy patricca

Apr 29, 2016
0

This has happened before, but my streak with my sister just disappeared after about two hours of not snapping. We had snapchatted about two hours prior, (both ways) but I checked it a while later and it was gone. We were at about 180 days.

With my friend Ben, we lost our streak about two weeks ago even though we were having a two way conversation that afternoon, at about a 150 day snap streak. Why does snapchat advertise it as a 24 hour thing when the streaks disappear after about 3 hours of not using it?

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Kira

Apr 29, 2016
0

Me and my best friend were on a 90 day streak but then this morning when we woke up the streak was gone even though we snap chatted yesterday? Can you give us the streak back or let me know the best number to call to get in touch with SnapChat customer service.

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Jak paterson

Apr 27, 2016
0

I am from Liverpool and people from Liverpool take a dislike to a news paper called the sun as it lied over one of the biggest murder cases in UK history know as Hillsborough where 96 people died. I wish for it to be removed from a snap chat story recently posted on the discover section. It is greatly offensive please remove on behalf of Liverpool.

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Kalyn Schirack

Apr 27, 2016
0

Our streak of 378 days went away after neither of us were given a timer for warning us! I attached my last proof taken that we had 365 days.

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Jonah Gaudet

Apr 27, 2016
0

In Monday I exchanged snapchats with one friend (about 3 each), and by the afternoon I had lost our streak. Later hat night, I snapchatted 3 people separately (sending at least four to each and getting ready as many responses), and by morning those streaks were gone too.

Tuesday at lunch, I snapchatted my friends multiple times, and I didn't even get an hourglass when it ran out. How can I get my streaks back?

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Jacqueline Joseph

Apr 26, 2016
0

I lost three of my snapchat streaks without actually forgetting to snapchat back. My username is jackiejoseph and my password is coniston so please give me back my snapstreak with anna tseng, garrett howell, and caroline bryson. Thanks.

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