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Snapchat

1.0
250 complaints

Address

63 Market St., Venice, CA

The majority of complaints center around unpopular app updates (particularly from early 2018), lost streaks that users desperately want restored, and extremely poor or non-existent customer service. Technical issues like crashes, login problems, and connectivity failures are also widespread, with users expressing intense frustration at the inability to reach support or receive meaningful help.

Common Issues

28% (54)
new updatechange it backold version
26% (50)
lost streakstreaks backsnapstreak
22% (42)
no responsecustomer servicecan't contact
16% (31)
app crashingwon't log inconnection failed
8% (15)
account lockedbanneddata request

Complaints

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Jonah Gaudet

Apr 27, 2016
0

In Monday I exchanged snapchats with one friend (about 3 each), and by the afternoon I had lost our streak. Later hat night, I snapchatted 3 people separately (sending at least four to each and getting ready as many responses), and by morning those streaks were gone too.

Tuesday at lunch, I snapchatted my friends multiple times, and I didn't even get an hourglass when it ran out. How can I get my streaks back?

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Jacqueline Joseph

Apr 26, 2016
0

I lost three of my snapchat streaks without actually forgetting to snapchat back. My username is jackiejoseph and my password is coniston so please give me back my snapstreak with anna tseng, garrett howell, and caroline bryson. Thanks.

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Katw

Apr 21, 2016
0

The new filters on iPod 5 is been glitching a lot. Has anyone else experienced problems?

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Jade

Apr 20, 2016
0

I love the new snapchat update more then anything but there are problems. Last night I was snapchatting someone. We stopped talking for an hour, then the little hourglass came up showing our streak was about to run out, although we had been talking a hour before.

I snapchatted her but when I woke up this morning, our long ass streak was gone. I have been locked out of my account and cant log back in. I dont know why. Please can you fix my account.

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Jayro Rivera

Apr 20, 2016
0

I have a concern, in my snapchat the emojis that pop up aren't my regular Galaxy s6 emojis their other android phone emojis and I what my emojis like ios do have theirs. Can you change that?

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Abby

Apr 15, 2016
0

I had been using snap chat for years now and all of a sudden they lock my account for no reason? Not only did I have any third party apps installed but when I used their customer help page to unlock my account I received multiple messages that said they were unable to file my request. Very disappointed and angry.

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Maria Hyde

Apr 14, 2016
0

I had a 160 day snap streak with my friend Katie and it's literally been over 5 months and we lost it for no reason I'm 99% sure we snapchated yesterday and it's only 8:30 pm today and it's gone and now I'm depressed and am crying bring it back or I'm deleting the app.

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Jamie

Apr 13, 2016
0

I have been snapchating my friend back and forth for a number of days and we had the "best friends" emoji for 2 week and the snapstreak emoji for 50 days, however today at 6pm I noticed both emojies had gone for no reason, this angers me and my friend for we definitely have snapchatted each other sitting the 24 hour period. p.

I am appoled by this.

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Aastha

Apr 12, 2016
0

I used to love Flickr but who really keeps this website up anymore. It's sad to see it go and I wish that Yahoo! or whoever owns it now would put some money back into the community.

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Cameron

Apr 12, 2016
0

My friend Alex and I had a snapchat streak and we snapped every day and then it went away and it's not the first time. It's happened with my other friends to.

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Danielle

Apr 10, 2016
0

Me and my friend have been snapchatting eatch other non stop, we had a snap streak of 85 going on to 86 and randomly disappeared, I am very disappointed seen as though this was one of my best apps, please give it me back!

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Gomez

Apr 10, 2016
0

How can I hide events on Snapchat? I do not want to see this gay pride stuff.

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Jessica Harden

Apr 7, 2016
0

It's so annoying when I click on a friend's story and it goes through all of my friends stories. If I wanted to see their story I would click on it. Please go back to the way it was. I only want to see the stories I click on. Thanks!

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Becca Ravitz

Apr 6, 2016
0

My snapchat streak of over 260 was lost today even after both users received and sent a snap to each other. How can this be reversed?

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Carrie-Anne Mcdermott

Apr 4, 2016
0

i would like to complain about a snapstreak with one of my friends, we have been texting in spaps for the past 86 days non stop and we suddnely just lost it. We are snapping one minute then the next we have our 86 day atreak gone, so I would like that to be replaced and if not i will be very dissapointed!

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Yanneth

Apr 2, 2016
0

0, it just seems too difficult for me. Please change it back to the way it used to be please. But, first want to thank you for your app. I love using it.

However, I'm VERY disappointed with the new update! i don't want to see everyone's snap story. ONLY the snap stories I click on. The fact that one story goes to anther automatically is a huge mistake on your part. Please fix it.

I don't have the lenses option I want or I will complain about your app.

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Loraine Robles

Mar 31, 2016
0

The video chat doesn't seem to be working for me. After I send a video, it appears to be damaged. Kind of like what you see in TVs when there's no cable. The static thing. But when others send me videos they're fine.

I've tried restarting my phone and I've tried uninstalling it then reinstalling it but to my disappointment, it still doesn't work. I hope this can be fixed as soon as possible before more people get frustrated. I love this app!

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Ashley anderson

Mar 31, 2016
0

I woke up and wanted to use the bunny snapchat filter and it was gone. I'm really not satisfied about this because that was my favorite one but there still manages to be these ugly filters that no body likes. So what I'm saying is change it before more users complain.

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Louis B.

Mar 24, 2016
0

My friend and I have been snapping consistently for 115+ days (going on 118 to be exact) and our streak just disappeared for no reason! We've responded and received snaps well within the 24-hour mark. This would be the third time this has happened.

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Lauren Sterling

Mar 20, 2016
0

Although snapchatting someone continually everyday my snap streak with this person has been deleted. I'm a little upset since our streak was big. Has anyone found a phone number to call and complain about this? I'm sure many users are having the same exact problem.

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Harriot

Mar 20, 2016
0

My friend and I have lost our 98 day snapstreak, not only do we talk everyday we were talking last night on the red chat! If somebody could tell me immediately what has happened that would be great. I will also be leaving crappy reviews daily, for what has happened.

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Mark

Mar 20, 2016
0

I wish they didn't block people on rooted phones. My phone came with root and I don't even know what that means and now I can never use snapchat again unless I pay a phone store $100.

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Lisa

Mar 19, 2016
0

I keep losing my streaks even when both my friends and I keep them responsibly in less than 24 hours. Please fix this because I'm loosing like 120 day streaks for no reason.

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Autumn

Mar 14, 2016
0

My friend and I had a 260 snap streak and today, it disappeared. We snapchatted yesterday and earlier this morning so I do not understand why it is gone.

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Sara

Mar 13, 2016
0

Snapchat keeps crashing and turning off my iPhone. Then it shows that I can't turn it on because it "needs to be plugged in Cuz it's out of battery." It's happened at least 7 times this week and leaves me unable to use my phone for an hour each time. Make it stop.

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Ariana

Mar 12, 2016
0

It is unfair that the video filters are just available only in iphones this should not be such android phones should also get those features as well as while saving my story its just blank I want the features as soon as possible. They should look on to it fast and improve it for android devices.

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Paul hooper

Mar 12, 2016
0

I log out of snapchat one time and it wont let me log back into it on the same device but it will let me go on it on other devices and the 2 updates hasn't done anything to help. Can they not just fix it!

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Ciara

Mar 9, 2016
0

I do not like the new update that I just got there on the 9/3/2016. It's all skinny writing and I wish for them to go back to bold writing. Normally I would rate Snapchat 5 stars but in this case of the UX I give them 2.

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Bhura Khabra

Mar 9, 2016
0

Snapchat is perfect. 5 star app for sure. This isn't really a complaint I have a laptop and i think it would be very useful to have snapchat on laptops or even desktops. I think it would be very cool.

Has anyone tried to email Snapchat customer service and suggest new features? Not sure they would listen but might be worth a shot. I am sure they get feedback every day from around the world.

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Zeina farhat

Mar 6, 2016
0

I had a streak for 50 days with my friend and we snapped every day no change but our streak was deleted even though we didn't spend 24hours without snapping! Please can you give us back our streak?

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Jake fox

Mar 6, 2016
0

I am really annoyed because I keep losing Snapstreaks for no reason and it's ruining my life to be honest because that it's so much effort to get them and then to unnecessarily lose them. It really upsets me please can you bring a few of them back? I would be extremely grateful as I really like snapchat and I would recommend it to anyone and I would consider myself one of its most loyal users.

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Sian paton

Mar 4, 2016
0

I had a 260 day streak with someone and we snapchat each other everyday and we always make sure of it and I'm 100% sure I did snapchat her and she snap chatted me because we had a whole conversation on it -- not on slide chat. I am very annoyed and disappointed about the loss of our streak and it's going to take another 260 days to get back and it's snap chats fault we lost it. I am very angry about the situation and hope snapchat will fix this ASAP.

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Brenda selover

Mar 1, 2016
0

I was at my sister in law and the lady next door took pictures of myself and others in back yard and front yard and movies and posted them on snap chat with out our permission and at the moment my disabled son is under protection by the local detectives.

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bella

Feb 21, 2016
0

So I had a 191 day snap streak with my best friend and then out of a sudden it was gone. I have been using snapchat for many years now and i go on the app everyday. I eel like i deserve to get my streak back considering it was snapchat's fault that i lost it and considering that im a very frequent user of the app.

Losing the streak was a downer and nobody likes that. If snapchat doesn't give me and my best friend our streak back then im sad to say i will be deleting the app. Thank you, and please put yourself in my shoes when reading this complaint.

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Lexi

Feb 16, 2016
0

Me and my friend are trying to snapchat each other but our snapchats keep deleting us from each other's snapchats. We can't snapchat each other and when I am trying to re-friend him it says there is so snapchat with that name and I am spelling it right.

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Giulia

Feb 12, 2016
0

My days with my boyfriend Are gone! We had over 200 days (213) and they are just gone! It didn't pass 24h of silence, we were talking and when i escaped the chat i realized that we don't have our precious days anymore. Please help me!

I want my days back.

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Brittany Shortall

Feb 11, 2016
0

We lost our streak, but we snapped each other on everyday. We were at 94ish days. Can we please get it back?

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natalie

Feb 10, 2016
0

My friend and I had a snap streak for 86 days. We snap chatted each other every single day, and we clearly remembered we snap chatted each other however the streak just disappeared. We are both extremely annoyed for this mishap and want our streak to return.

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Dominic

Feb 7, 2016
0

My streak was broken with someone, what the hell. We both snapped each other multiple times yesterday and today and like 5 minutes ago the streak disappeared I'm gonna flip out.

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Valeria

Feb 4, 2016
0

I have been snapchatting someone for more than three consecutive days now and we still have not gotten our stream which makes me very angry.

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Holly Jackson

Jan 29, 2016
0

I have been a snapchat user for a couple of years now. I thought that the "streak" idea with the amount of consecutive days with another snapchat user was very clever. That was until I noticed my streaks would end randomly even when I would actively and continuously snapchat the other snapchat users.

It did not say either of us opened each other, and we had been snapchatting less than 24 hours before. It's quite annoying, it's happened multiple times and I have no way of preventing it, even if I am snapchatting a lot.

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Devin Fasano

Jan 27, 2016
0

I have lost a streak with one of my best friends twice now but I have not missed a single day. It is ridiculous. It only happens with me and this person. I am highly upset and about ready to stop using snapchat all together.

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lochlin kemp

Jan 25, 2016
0

Me and my pal are going for a hundred day snapstreak and we're on day 18 and it's not changed until 19 the day. I am gonna be raging if it doesn't change. I will take you to court for this.

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Himanshu bansal

Jan 24, 2016
0

I opt in for beta version in settings and according to process i uninstalled and reinstalled snapchat but now i have have tried like 100 times to log in but i can't. It says your login is temporarily unavailable! What is going on with this app?

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Mary

Jan 23, 2016
0

My friend and I had 65 day streak, we were snapping today and yesterday and we lost it. We're both very annoyed!

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Loreto

Jan 12, 2016
0

So, about a year ago, I added Nash Grier (nashgrier), a famous person, on Snapchat. He stopped using it for some reason and five days ago he started using said app again. Since I am not interested anymore in receiving the snapchats he posts, I deleted him. However, his name and stories keep appearing in my device. I've been trying to remove him from my friends list for the past five days but the moment said user posts a new photo or video on his story it happens again.

I've also tried to block him but it won't let me do it. This is my only Snapchat complaint and I would like this issue to be fixed as soon as possible.

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Edith

Jan 3, 2016
0

My Snapchat does not work unless is hooked with the wifi. This is happening after I did an upgrade can you please help me fix it. Of course, there is no real Snapchat customer service to help, which means I am sadly on my own for this one.

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Ky Reiter

Jan 3, 2016
0

I have been having some serious complaints with my snapchat login. Several months ago I logged out of my snapchat account. When I tried to log back in I got an error message that stated "Oh no! your login temporarily failed, so please try again later.." I clicked on the link it sent me and tried everything it told me to. As well as that, I tried restarting my phone, resetting my phone to factory settings, changed the password, uninstall and reinstalled snapchat.

I tried to login on the account on my friends phone, and it worked fine. When I tried on my phone, the same error popped up. I even tried making a new account but the same thing happened when i logged out of it. Please I need to contact support, as I am getting tired of trying.

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Sophie shore

Dec 3, 2015
0

I had a snap streak with my pal, 61 days long we have snap chatted every day and it has randomly disappeared, if Snapchat customer service could please get back to me and resolve my dilemma that would be much appreciated.

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Grace Onder

Nov 26, 2015
0

So me and my friend had a snapchat score of 202 and we haven't missed any days and then today the score just disappeared. I would like to know why and we would like our score back please!

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