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Sonic

1.0
584 complaints

Address

300 Johnny Bench Drive, Oklahoma City, OK, 73104

Complaints

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Sybil Sahuque

Apr 4, 2019
0

I am a Sonic fan for a long time, but the Sonic in Pensacola on Warrington is the WORST. I went there Tuesday and ordered a cheeseburger with NO LETTUCE and I got home and had enough lettuce on my hamburger to make a salad.

And this is every time I go there. Last time I got 2 foot long hotdogs and when I got home the wieners were like rubber, they were old I guess, we thru them away. I also got 2 large cherry limeades and they had no slices of lime and no cherry in them.

The tall black guy that works there, I think his name is Clinton(because I have reported him before) is always so rude. I asked him for some napkins and he closed the window on me, I blew the horn several times and he just laughed at me thru the window. How rude.

I have reported him and he is still there. Amazing. As…

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Tracy E Noble

Mar 29, 2019
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I went to Sonic # 5928 on March 28, 2019 and ordered 3 meals a #1 with mayo tots & tea, a #1 with lettuce & tomato only tots & tea, a carhop classic with lettuce tomato onion & Jalapeno with tots. Th burgers were burnt, there was no lettuce or pickle on the first #1 & on the car hop there was mustard & ketchup.

I ended up making 3 trips back to Portageville & on the 4th time we got home the order was still wrong. There was still no jalapeno`s on the car hop burger & the # 1`s were still not right we gave up & threw our food away.

00 in gas running back and forth from Marston, To Portageville Sonic. I am very disgusted with this & o not plan on doing any more business with this store. The manager ( a guy I don`t know his name was very hateful)!

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Jessie copeland

Mar 26, 2019
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I am an employee at the sonic drive in buffalo Texas and I have been treated unfairly by the General manager and his daughter that is also an employee and for example I have been told that I can not have my nails done in which I do not handle the food and I have my nails done professional for the better of my appearance as a carhop and there has been other carhops that have had there nails done and they were told nothing I feel that they are always trying to make me feel as that I am not equal to the other employees there has been several times and

didn’t situations where I have been treated unfairly and not equal to the other employees and I also am treated like I’m stupid and I am not stupid and should not be treated in such a way I like my job at sonic but I am very upset for the way…

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Tamjoe

Mar 26, 2019
0

The service was very slow couldnt get waited on after 30 minutes and seeing the tall skinny man looked a hot mess nasty and dirty no way i was eating here.

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Barbara Crossfield

Mar 25, 2019
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I have been going to Sonic since I was a teenager (45 years) ago and never have I had such poor quality of food and drinks as I receive from the Sonic at 651 Salt Lick Road St. Peters, MO.

I keep hoping quality will improve and keep going back and still get poor quality food. The cherry limeade always taste like mold, do they not clean the machine at night? All other Sonics have great tasting drinks. I found some kind of foreign object in my chili do this evening ( see picture) and was so grossed out the chili dog went in the garbage disposal along with my drink.

I hate to give up on Sonic, it is so close to my home and I try to go there at least once a week but my husband said tonight was the end of our visits there. I see very few cars there and hate to see a business close but someone…

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Sherry

Mar 22, 2019
0

I assume it was the manager lady was yelling at the employees, i was yelling at the lady that does car hop by herself during day to drop trash get my order and get it to. I didnt mind the young lady said she would be right with me she had to put trash in dumpster.

I was find with that and of course she had to wash her hands the lady was rushing her she was ok you could hear the lady in the back ground yelling at the others also. The lady that took my order she is very friendly medium height thin very pretty always has smile always get me what i ask for very pleasant young lady.

This was in the orange city fla. Sonics i think someone from the office that they dont know should pay that store a visit during rush hour during day and at night.

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Wanda Wolfe

Mar 20, 2019
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The drive-through here in Walterboro South Carolina do you need an hour lunch break just to get food from sonic at night that’s crazy

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Ray wolfe

Mar 12, 2019
0

I was very disappointed in the three piece chicken dinner I ordered at the sonic drive-in at 13211 RACEWAY DRIVE NORTHLAKE TX ,As manager I would have been a shame to served it to a costomer,wouldnt have sent it to a hog pen , the gravy was so watered down, ended up throwing it in the trash can ended up going down the hyw to Ihop,thanks for chargeing me $7.35 for pushing the red button on your menu at stall 15 . no stars from me ooooo a 10 year costomer

Ray wolfe

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John R. Hickerson

Mar 2, 2019
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I 'was' a pretty regular at your restaurants but until you very publicly chastise the people who have taken over several of your places and cut wages to below a bean picker wages I will be your worst enemy. Many of us are boycotting you nationally, we are not related and have no personal attachment to this issue.

We are older Americans who know you can't afford the gas to get to work let alone feed and put any sort of roof over your head on 4 dollars an hour. Force this company to rehire their employees with a generous bonus and explain it is not Sonics policy in social media or out boycott will continue to grow rapidly.

I've organized 120 just today and this is my first day, until you make this right in a manner we are made aware of, we will work to make it grow every single day. You…

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Ryan Smith

Mar 1, 2019
0

I hold my employees to that and my customers hold us to that... I also feel like I said if your open 24 hours be open 24 hours not 23 and hours or 23 hours... the Sonic's address I'm complaining about is 2564 North Rd Orangeburg Sc 29118..

please do something about this

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Ryan Smith

Mar 1, 2019
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I hold my employees to that and my customers hold us to that... I also feel like I said if your open 24 hours be open 24 hours not 23 and hours or 23 hours... the Sonic's address I'm complaining about is 2564 North Rd Orangeburg Sc 29118..

please do something about this

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roger boyle

Mar 1, 2019
0

my grandson went to work in the gentry arkansas sonic. 3 days a week 2 or 3 hours cut his hours every week sent him home early every day he got down to one day a week 2 hours and still sent him home early when asked why stonewalled he give up and

quit i have never seen low life to this sorry of end grandson wants to move on. sorry but i can't i hope you get a manager that will do right by the help this one needs to be fired now

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cecil sedberry

Feb 28, 2019
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99$ order received without tots: told car hop about the discrepancy and to bring me the tator tots. 97$ additional and not the 2$ which was part of the 2,99$ deal. She explained that in order to get the complete deal that I had to request the tots along with the slinger.

Your add does not specify this requirement. I'm requesting the difference Cecil Sedberry

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cecil sedberry

Feb 24, 2019
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On a recent visit to our local sonic in Whitney tx. of which we visit often, I ordered 2 "car hop specials" with a slinger and I thought tator tots. On receiving the order ,no "tots" arrived. Upon enquiry, I was informed that tots only come with the advertised if requested.

99$ t True I was charged only for the sandwichs but I told the car hop That I wanted the advertised tots with the sandwich. 99$ ,which according to my calculation would be another 2 $ plus tax. I feel that I was overcharged by 2$. Please advise.

I receive your daily ads by e-mail. and am a frequent customer. Cecil Sedberry

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gene harper

Feb 22, 2019
0

my family and myself just returned from a new sonic drive thru in washington c. h. that is to the point nothing else needs to be said. will never return there again..

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Sophie VanderLinden

Feb 21, 2019
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I pulled into the drive through and waited 5 mi utes in front of the microphone to have my order taken and the man acted as if he couldn't hear me and had to repeat my order 4 times . I pulled to the side to wait for my food and ended up waiting 30 minutes for a woman to come out with the wrong order 3 times in a row.

And when they brought out my order out it was only half the order and no receipt the woman informed me the kitchen was a mess and wasnt running as it should've been then a man came out to give me the rest of my order and got an attitude when I asked for ranch and the 3 people that came to my window continued to insult me by laughing at me .

I askes for the manager and they told me he was busy i waited 5 or 10 minutes for the manager to come out and he gave me only the first…

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Derrick Cathey

Feb 20, 2019
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Stop at local sonic with church van all 15 of us ordered the new crispy bacon breakfast bowl (was our first time to try it) we all had the same reaction too much bacon, onions , tomatoes and too little eggs mine had just a tiny amount of eggs in the very bottom !

I commend Sonic for providing a low carb option if you will increase ratio of eggs to toppings we all agreed you will have a winner but we love our Sonic not being critical just making suggestion we think will help sales of this item. Thank you for your time and God Bless

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Kim Rich

Feb 19, 2019
0

Today around 2:15 PM I went to the sonic and ordered your number one combo meal at the drive-through. The girl that was taking my order Chloe seem to be in a big hurry and did not get my complete order.

When I arrived at the window I ask her if she was in a hurry because she cut me off and did not get my complete order. She immediately told her supervisor Allison which had a big attitude. And it was not a good one.

I was trying to explain to her that Chloe was in a hurry while taking my order and my order was not correct. She would not even listen to my complaint. She proceeded to give me my food for free which was not my intent at all.

She then proceeded to tell of her coworkers that she had never been disrespected in her life like she had just thing and with me. She was discussing…

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Mary gray

Feb 19, 2019
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I just received my bacon toaster sandwich and I have never been so unpleased. It is as flat as a pancake. Looks nothing like what is advertised. I think the employees at the Yorktown, VA store needs new training on how their food should be put together.

I will still be a customer as I love the food, but I'm skeptical if this is the way it's going to be.

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Cindy Harrelson

Jan 29, 2019
0

food Delish! Service Great! WHY however have you stopped putting cherries in the cherry Limeades?? 2 limes NO cherry????? Thx!

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Ann

Jan 27, 2019
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I went to the Sonic on Grant St in Paul's valley OK. I ordered a double bacon cheeseburger with mustard no lettuce no onions. I was told they didn't come with onions. The burger I got head mustard no lettuce pickles and onions.

I sent it back told him no onions, I got a bacon cheeseburger with mayonnaise lettuce tomatoes no pickles. I press the red button and they never answered so I went through the drive-thru and had to pull up into a parking space again to punch a button in order to get anybody on the speaker.

I told him I order was wrong again at this time they brought me out another hamburger and to drink coupons. The hamburger was wrong again so I threw out the drink coupons and the hamburger I will not be going back to Sonic.

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Jennifer

Jan 26, 2019
0

The Sonic at 16401 Nacogdoches Road San Antonio Texas 78247 is in desperate need of a managerial overhaul. The wait time is unreal, customer service is non-existent, and pretty sure one of the managers is dating an employee, unless it's normal behavior for her to flirt constantly while in plain sight of the customers.

Also the way she speaks to the employees when they ask a question is down right rude and unprofessional. Someone from corporate should make a visit there as a customer to see the type of service they are putting out there.

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Susan h Sullivan

Jan 10, 2019
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i went and order 3 hotdogs on my lunch break store address 3521 sangani blvd diberville ms 39540 thee ph 2283962555 ,,,the hotdogs was so bad i couldnt belive they would have gave them to a coustomer . i called and told a manger about it and they said they would give me three more i dont never want an hotdog again just my money back, im sending you pictures so

you can see this for yourself would you want another hotdog from them after seeing thism my ph is 2283277119. susan sullivan

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Shanell Robinson

Jan 9, 2019
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Upon placing an order via the app I went to Sonic at 2060 Poplar Avenue in Memhis TN on Decemberc 24, 2018. The restaurant was closed when I arrived. It was a little after 7:00 maybe 7:15 pm. I was charged for the order.

I called the 24th and spoke to a rep who said my money would be refunded to me. It is now 1/9/2019 and I still haven't received a refund despite me calling numerous times. I want my refund!!!

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Mary crowley

Jan 8, 2019
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Cold food hamburgers not fresh cooked ahead of time. Called manager and she could have cared less. Said she had problems with night crew. The cheese on the burger not even melted. Not a happy customer. I will not be back .

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Maria Bandedo

Jan 8, 2019
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Tonight my daughter and I went to the Sonic located at 1117 Madison Street here in Shelbyville, Tennessee and had a very bad experience. My daughter got 3 sonic gift cards for Christmas from a friends family members. she was told that all 3 contained 25 dollar amounts on them.

When we ordered our food, they got the order wrong, charging us more than they should have, took all the money from 1 of her cards and still said we needed to pay more. Then it took them longer to give us the rest of the order that they got wrong.

82 , it should not have taken all of the one card when it had 25 dollars on it to begin with.

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Gene dennison

Jan 6, 2019
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We are seniors and we got 2 cheeseburgers and fries.the hamburger was cold.and had few a few fries wilted and cold.i have never been so mad they redone fries and at on burger they microwave that to warm.i wish I had gone to burger king.almost 10.00 for nothing ya use to be bett er r than thst.threw rest of hamburger away.this is on hwy 16 denham springs la.you need to have this place do a hell of a lot better.

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Ben Stauss

Jan 4, 2019
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Ordered two breakfast burritos and got two junior burritos instead. Charged for regular and when I got home was very disappointed to open the bag and find the order was wrong. Got no help from the manager on duty when I called.

have not eaten there since.

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Cynthia Arntz

Nov 8, 2018
0

I don't frequent my local Sonic very often and today's visit is the reason I don't. Located in Mount Joy, Pa every time I visit this Sonic I wait a particularly long time. Tonight I waited 16 minutes for one kid's meal and one chicken sandwich meal.

This was 16 minutes at the window, not in line behind other vehicles.

However, during this time I witnessed one car receive their drinks followed by their food and then leave. I then witnessed the same a second time with another vehicle. When we finally received our food it was lukewarm at best, and my daughter's hamburger that I requested plain had cheese on it.

I believe if I wanted cheese I would have ordered a CHEESEburger and not a HAMburger. The cheese was not melted, because the food was lukewarm, so I pulled it off and told my…

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judy powell

Nov 5, 2018
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hot dog was dark amost green tater tots dried out paid 550 for a meal I threw away

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Terri Davis

Oct 23, 2018
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I have a local Sonic in Rancho Cucamunga, CA which displays a sign on it's building which states "Live applications taken Mondays at 5 pm" It has been there for as long as I can remember. I am a 61-year-old woman who is about to become homeless due to joblessness and took my resume and went there today which is Monday, was there at 4:45 and checked in at promptly 5 pm only to be told that I had to apply online and

the Manager of the location was not even there today. So basically go away. Now I realize that I am not the typical person applying for a job at your establishment, but have been a customer for many years and now I am down on my luck and

just need a paycheck and am willing to work as hard as anyone else to earn one. I just believe that the sign should not be displayed in a…

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pamela weaver

Oct 17, 2018
0

MY COMPLAINT IS ME AN MY FIANCE WENT TO SONIC DRIVE THRU RESTAURANT ON 10/16/18 THE ONE ON 1921 EMMORTON RD BELAIR MD 21015. AN BROUGHT THE BREAKFAST TOASTER SANDWICH WITH SAUSAGE WE NOTICED IT WAS VERY SALTY TO THE POINT OF US NOT BEING ABLE TO ENJOY THE MEAL WE HAVE BROUGHT IT B4 AN IT WAS NEVER LIKE THAT.... SO WE THOUGHT WE WOULD BRING THIS TO YOUT ATTENTION SO MAYBE SOMETHING COULD BE DONE ABOUT IT ..OTHER THAN THAT SERVICE WAS GOOD BUT WE THINK WE WILL WAIT AWHILE B4 GOING THERE AGAIN!!!

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bill kehn

Oct 15, 2018
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sonic hoosic street troy ny location i have visited this location 3 times in the last month when you enter the premises no one is at the register you must ring the door bell for service most recently the employee came from the kitchen held up one finger and said ill be right there 10 minutes later a female employee left the premises at this point irang the bell again this time a different person came out and took my order before she finished my order she went back in the kitchen came out and

said were out of bacon what esle do you want at this point i left this location is not adequately staffed nor is it properly managed you always longer for your order at this location

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Larry Ball

Oct 8, 2018
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Sonic Americas @ 7755 Good Middling Fayetteville, NC CHK 527 Don't know what going on @ this locate order two combo meal 1st one was SS DBL CHZ with onion rings the onion ring was so small and burger nasty the 2nd combo BAC CHZ Toaster with onion ring the sandwich have chz and bbq on and the bacon was raw the 1st time. 63 for two combo.

I could went to burger king and got and better meal i was very disappointment with the foods. you need to work on cleanliness about the food you service. Listen to the customer . just for them to get it right. and bacon still raw

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Jay

Oct 6, 2018
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My significant other saw the ad on tv went and had the foot long philly on a 12 inch bun . Hardly any meat and absolutely no flavor or taste ! I did have the pretzels $2.00 those are good !

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M. Ledbetter

Oct 3, 2018
0

Sonic on Nelson Dr. In Kernersville North Carolina is the worst Sonic I have been to.

First, after a long wait in line after I placed my order just to be told to pull up when I got to the window. I waited at Sonic for about 20 minutes just to get my food. On top of that The only thing hot was my fries.

The burger and Bun was cold as ice. My cheese was still in a slice instead on melted on my burger. I will never ever ever go back. They should focus on getting customers their food hot instead of trying to beat the drive thru timer.

I'm going to share this experience with all of my friends. Yuck!!!!

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mike cantu

Sep 20, 2018
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At Greenville,Texas / Sonic. Stopped by on Sunday 9/16/2018 & ordered 2-corney dogs & a lemonade for my wife, ordered the Special you advertise on TV (that's what I asked the girl on the intercom to give me). Was Very Disappointed , the corney Dogs were COLD & the Lemonade tasted just Awful like the bottom of a barrel.

When we got off the car to bring it to your employees attention they informed us there was Nothing they could do for us, that the Lemonade was made by them mixing it up. V. Special was wrong it was a burger & fries w/drink.

We did not return it due to the fact we did Not Trust them to fix it or make it right after my wife saw the inside of the work area which she said looked Very messy & dirty. One of the employees asked her to please leave that she could Not come in thru…

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Beverly Ruth Cockrum

Sep 8, 2018
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I have tried to eat at Sonic the last two Saturdays and it has not been good . September 1 i was at the Sonic in Dandridge, Tn second in a line of four cars the manager came outside to holler at two employees to please come in they needed them.

They continued to smoke their cigarettes and finally went inside two out of four of us left with no food. This Saturday i went to the Sonic in Knoxville, Tn at Walker Springs ordered a carhop special at 1:36 got it at 1:45 and it was so salty it was not edible.

I hate this i have loved Sonic.

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elizabeth herndon

Aug 31, 2018
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We go to sonic often here in Ft. lupton and was generally always great. I always order the ched. poppers and my son always orders the hot fudge sundae. This last two visits have been disappointing though as my poppers are cold and chewy.

The hot fudge sundae seems to have suddenly gotten smaller. He complains that McDonalds are the same size for 1$. I know this location is looking for help but some days you can sit for 20 minutes for a tiny sundae???

I also noticed on my receipt that I got 49 cents change, how is that possible when I used my debit card?? Is someone skimming??? My receipt date is 8/31/18 and the receipt number is153

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Donna Jackman

Aug 29, 2018
0

George15 years ago the town had 2 Sonics. Now there is one left, with service given now there may be none soon, When we first moved there we could get ice anytime of the day. Now we are never allowed in St. George.

My daughter who lives in Las Vegas has NEVER been turned down for ice Nor my sister who lives in Murrieta has any problem, SO WHY IN ST, GEORGE UTAH BE SO HATEFUL, Many times sometimes 2 or 3 times a week come for lunch or take the grandkids for burgers yet others just for me and my husband.

But if we can`t get a bag of ice every so often Why not ,Eventually we will take our business elsewhere, If you look at the profit margin the cost is min, to sell and we are willing to pay, I hope you will please bring some attention to this matter.

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Deborah cole

Jul 26, 2018
0

Wait time in drive in was ridiculous

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DEBBIE LANG

Jul 18, 2018
0

On Saturday, July 8, 2018 I decided to treat my 5 boys to a cold treat since the temp was 92+ degrees. They decided on Sonic. and waited... and waited. m. It was now almost 2 o'clock. Need I say, I had seen people all around us drive up, order, eat and leave in the amount of time we all sat there in the heat waiting for 5 drinks?

I called on the button again, asking where our 5 cold drinks were and was told "They were on their way". We waited still. I finally got out of my car, went in and saw what I assume were 3 of the 5 drinks we ordered sitting on the counter.

I was beyond livid at this point. I asked for the manager and requested a refund so we could go somewhere else. I was told the receipt with the refund would be out momentarily. I went back to my car, and Jesse came out with my…

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Linda gordon

Jul 15, 2018
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They brought my order out I order 2Coney foot long tater tots and chocolate shake. And a #1 meal with tater tots and a sweet ice tea. When checking my order I told the girl I should have another tater tot.

She took money and said you missing tater tot have a nice day. after about 15 minutes for no result. @ The Normandy blvd store in Jacksonville, Florida. WHAT HAPPENED TO CUSTOMER SERVICE.

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Vicki Ray

Jul 6, 2018
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I went to the local Sonic in my town this morning at approximately 7:45 am. When I pulled into the parking lot, I was the ONLY car there. I ordered a large tea. That's all. EIGHT MINUTES LATER I still did not have my tea.

I could see the workers sauntering around on the inside while the carhop was busy talking on her cellphone. I was just about to cancel the order when the carhop came out with the tea. She could tell I was not happy.

She did not say hello, she did tell me how much I owed her or anything, just thrust the tea in my window. I wanted to throw the money at her as well as the tea but I did not.

" As I was leaving, she also managed to call me a bitch, but did not realize I heard her so I returned the compliment. Our local Sonic has steadily declined, especially with the…

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Karen Churchheus

Jun 28, 2018
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The cashier rang up the wrong item and ran my card. ) So when she came back she got the manager and the manager states she had to run my card to void the order, then rang up the correct order and ran my card again.

So now I have 2 charges on my card. This was Monday 6/25/2018. The manager said that she had to run my card and could not return my money and that it would show a credit within 24 hours. I stopped yesterday 6/27/2018 to explain that both charges are still on my card.

The receipt is no where to be found but I showed her my bank statement. She said she will check into it. I explained I probably wont be back, as all they had to do was refund me the difference the day they made a misstate.

She said she understood she wouldn't be there log either!? I just want my money back for…

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Kristen Pike

Jun 24, 2018
0

Went to my local sonic in bastrop, tx off perkins an hour before close and was in a hurry so chose to do the drive thru instead of parking at a booth and wait for it to be walked out to me. Placed my order for a small coke float and a medium nutter butter banana blast, both with extra cherries.

I was the only one in the drive thru and there were 3-4 cars at booths plus one group of about 5-6 people at the little table and chair area. Got up to the window and sat there for at least a good 15mins before anyone even came to acknowledge me much less take my money. 06. Nothing more.

Not even a repeat of the order. I hand him my cash, a $20 an he passes me out two half melted cups that had been sitting there waiting for someone to pass out to me the whole time!!!! Obviously that upset me at…

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Elsa Holtzman

Jun 23, 2018
0

Went to Sonic's on Jun 22, 2018, had ordered 2 foot long Coney combos, a Chicken tender sandwich from the value deals, and had told the attendant that I had a coupon for a free wacky meal given to my granddaughter at school. The order did not appear on the screen.

She did read the order back to me. Have been waiting for my order for 15 mins. Carhop came and asked if I had ordered, I said yes, she said that the order showed up on another stall. She read my order back, I told her again that I had a coupon and asked why it was so expensive.

She said that it was not deducted, I also told her that I had ordered the chicken tender sandwich from the value deal, she said ok. Well I was overcharged, they gave my a crispy chicken sandwich instead of the chicken tender sandwich that I had asked…

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JENNIFER

Jun 13, 2018
0

MY CHEESE TOTS WERE HORRIBLE, THE CHEESE WASN'T EVEN MELTED, JUST THROWN ON TOP.

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Shannon Nichols

Jun 2, 2018
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They cant seem to get the orders right.. I'm tired of paying for food and get home and it's not right. How hard is it to get a super sonic cheese burger and get home and have a single party burger.

Today ordered a crispy chicken. Sandwich and got home and had one chicken strip on a small bun.. I went back and all the employees are playing on their cell phones and not wanting to help to get my order right.

If you cant get the sonic in krebs oklahoma on high way 270 to straighten up then we will take our business to somewhere else.. getting real sick of this play ground of crack heads u have working for yall.

Then they want to sit and argue that I'm wrong when my receipt clearly shows what I ordered. Your business is a joke and is only getting worse. And I would like a reply from you…

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Sarah Dougan

May 27, 2018
0

This was the second visit within a week with absolutely horrible service and food at our Watson Chapel location. Address: 3410 S. Camden Rd. Pine Bluff, AR 71603. On Friday I stopped by to get my kids ice cream. It took forever to get our order and once we got our milkshakes, they were just plain vanilla ice cream in a cup.

We were charged for milkshakes and received plain ice cream. The second visit was today 5-27-18 for lunch. This time was so much worse. I work in a local medical clinic and was picking up lunch for our staff. I had a total of three simple orders.

It literally took fifteen minutes to order the food with the server. It took an additional 30 or more minutes to receive our food. Once the car hop, Travis, arrived he had our ticket wrong and did not have all of our order.…

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