Why is it so difficult to arrange for a technician to come and resolve a problem with our TV? We have a 6yr guarantee. I have complied with all of requirements of Sony. I am at a loss to understand all the prevarication.
Could someone PLEASE help me. Regards, Paul Goddard. Your Case ID number is 26482334.
Should have know when sony got hacked they do care about their users. Imagine logging into a gta server to hear some toxic player spitting racial slurs and telling them to shut up only to be have holocaust and kike references hurrled at you.
I messaged him saying "I bet you don't have the balls to type out that racist shit" which probably violates the standards I understand that, but allowing me to defend myself for being called a kike whose grandparents deserved tho die in a gas chamber is pretty disgusting. Do better sony.
I should be able to use my games offline or log into your website to make a complaint. Once again I don't want an apology do better.
Their refund policy is a scam, unlike Microsoft where you can play a game and you decide you’re no longer interested in that said game you are able to refund it and get your money back, but the way Sony works is that if you even play the game and you’re still in the 14 day time period to request a refund, you are unable to get your money back.
I’ve never had a problem with Sony until now. So I highly suggest that if your planning to go request a refund for a game you lost interest in don’t even try to request a refund because they won’t allow you to get your money back, and
if something like this EVER happens again then I will be switching back to Xbox because they actually treat their customers with RESPECT and help through ANY situation they are in
The worst experience of my life dealing with India ande rookie Indian representatives. They did everything in the world to deny my valid 5 year warranty. Never buy a Sony product again.
Let parent control the ability to broadcast on child accounts
Four years ago, I purchased a 75-inch Sony Bravia TV. I was delighted with the picture quality. We paid nearly four thousand dollars for what is now worthless. Unfortunately, the television no longer has a picture, and Sony does not make the part to fix it.
Best Buy, the company that sold it to us, charged us 100 bucks to tell us there was nothing they could do. I am angry that a company can build a product, sell it in stores like Best Buy and provide no support.
As a LOYAL Sony customer for years,all my electronics are Sony Brand... My complaint is about the Sony BluRay/DVD players.. so I made one last try and it's messing up . Won't read discs,says the r scratched but they will play if I continue to open and close until it finally reads or I give up...
I'll have to find a new company...
I have sent the required information to the Indian representatives at least TEN times. The still won't answer any questions on how or where to get my TV fixed. I also sent them all pictures of my warranty documents & where I purchased TV.
When I get an email from them it says " sorry for inconvience" Also non of them can answer a direct question. I will never buy a Sony product again. Worst customer service in my whole lifetime.
Service Centre Denying Services. Knowingly,
Can you resolve before promotion period expired ???
Trying Online purchase (www.playstation.com), 2 items, 1st entering 3 (debit + credit) cards all with error message. Finally managed to have 2 cards registered, still purchase cannot go through, error message "Something went wrong"... calling 1800814963, after 30 minutes a lady (Kay?) answered, English slang hardly understandable and volume like whispering, explained 5 times since items on promotion ending 01/02 (2 more days left). She is only saying in a couple of days someone will respond. I sent Email (to "ProSupport@sony.com") on Tuesday - 4 days ago !!! - until now not even acknowledgement or reply. I had bought PS5 but cannot get 2 games for my son's birthday - because Customer Service at Sony totally sucks. Unable to resolve, give…
My Sony 65" Bravia TV will no longer connect to AIR PLAY/Screen Mirroring ?? I have called Technical support over 10 times? I left my nam in bank for them to return my call, and when they finally did, they hung up, this happened several times?
After speaking with support and allowing them access to my TV to try various settings, adding apps, and checking settings, nothing worked after over 2 hrs on phone with them?? , After over an hour on the phone with them and they did the same thing plus more as the 1st support team, issue was still not resolved?
T direct, which I did because issue was not resolved in over 48 hrs. T. said they would move my case to next level team which would contact me in 72 hrs??? In the mean time I still don't have access to the AIR PLAY/Screen Mirroring function…
I recently purchased a Sony CD Radio Cassette Corder (Serial # 3226109) The buttons on the cassette player never worked right. Yesterday the CD player began playing back strange sounds. The machine is junk. Will you refund my money?
In mid/late September of 2022 I sent in my PS5 for repairs under their warranty and it's now January 2023 and not only have I NOT gotten my PS5 back yet but I also haven't even gotten any updates since then either. UPS supposedly picked the package up from my house and since then it's vanished into thin air. And what's worse is that the only way to contact anyone about this issue is to either call them or do live chat but of course they're only open during specific times and of course during the times they're open i'm unavailable since I work night shifts and they're only open during the day when i'm sleeping. I was going to email them but of course they don't have email and obviously want people to be inconvenienced.
I'm 31 and have been gaming on Playstation since the very first one…
I have waited time and time again (hours on hold via chat help), for a Sony rep to help me put in a repair order for my ps5 dual sense controller. Sony’s website will not recognize my serial/model number, strangely. I have entered it every way possible, including the way she told me. The agent had the audacity to ask me if my ps5 was legit. I proceeded to give her the serial and model of my ps5 to show her it’s all legit. After that I never heard from her again. She ended the chat and hung up (virtually). Left me sitting there like an idiot, waiting for her to respond. Which of course she did not. Next day, I tried again. Waited 30 minutes on hold (text chat) and not a single response from anybody. This was within operating hours too.
The reason I’m here is because my launch ps5…
Please whoever reads this never buy a PS4 or PlayStation ever. It is the most horrible piece of crap ever built. I will be moving back to Xbox. If you haven't played Xbox you won't understand how smoothly it runs.
SERVICE REQUES ID 72374018. This is yet to be attended. Any particular reasons? I need the replacement screw for table top stand for 50w672g. Please look into it and do the needful. Rgds, Siddharth (Mob 7086277872)
Bought a $3200 75" xbr that failed after 3 years. My other two Samsung tvs have lasted for years with no issues. Sony offers no help and unwilling to do anything to help. Multiple people on forums complain about the xbr models with no recalls or help.
Purchased a TV with best buy 3 months ago got a 5 year warranty for $220 and had issues with it Sony advised they swap it out they had no same model to give me so they gave me a new TV only good part about it but bust buy would not transfer the warranty over to the new TV and I had to purchase one through Sony there 4 year warranty is 375 and
they want me to pay the difference I hade do choice between which TV I would receive and I'm responsible for more money twords a new warranty talked to probably half the company on the phone to try and get a warranty at a discounted price they said there is no such thing they have no way to discount a warranty which in my opinion is probably a lie I'm in retail for a much smaller company and
we have this capability so why not them makes no sense so…
BDP-S1700 Blu Ray/DVD video player.
I obtained a Blu Ray/DVD player from CITI Corp by cashing in points accumulated over the years by using their card. It did not work and I contacted Sony nCustomer Service. Turns out it was a total waste of time as I could not provide 1 piece of information and they refused to talk top me or pass me on to a supervisor.
To add insult to injury, I received an e-mail today advising me I can purchase a maintenance contract from Sony. I am so embarrassed for your insensitivity in stepping to such a dept in posting something like to a disgusted customer that has a product which is totally useless. So, please stuff your generous offer and be assured this disgusted customer is no longer a disgusted customer. I, and my friends ar now former happy Sony customers.…
Just paid lots of money to purchase and install XAV AX3200 E XAV AX3200 E17 The screen is so dark, I can not see anything on it. Please advise if this can be f8xed or have I bought piece of shit.
Have bought a 55 x 80k LED Tv in an offer of exchange of my old 55 inches tv and the bill copy of the same is the given name is wrong if I ask the same to the service manager his reply is rude and unacceptable
He says thts the name entered in our call centre so we will provide the same
Is this the reply you will give to your customer
No care for the custumer. Years putting money in the company and my account just got banned because of Minecraft subscription. Policy over custumer. I’m bailing console. Horrible service. Case number 60032294 Akshay.
I have a Sony Bravia TV that is stuck on standby mode for a month now I contacted customer service many times and they’re telling me they can’t help me now this TV has supposed to be a guarantee five year warranty and they will not honor it. I paid a lot of money for the CV and I haven’t been able to watch it for about a month now I tried every technical support solution and nothing works it will not color standby mode it is a defective TV
My account has been inaccessible since the password was changed. BY ME I WILL ADD and i forgot the password, the account recovery option only gives me 2 available options for recovery and that is to have the payment method last used on the account which i understand is not a difficult thing to ask for but
i was recently divorced and changed banks not 2 years ago i don't have the card last used to make a purchase. I no longer have access to the original system i made the account on which is the last authentication the recovery team will take.
the recovery team was imo not at all interested in helping me with my problem or answering my questions and told me to end the call several times without helping with the issue at all. they just told me to make a new account not to even mention the…
You guys have fucking failed as a company. Like holy shit no wonder Xbox is outselling you. I am so glad I switched Microsoft over a year ago. I tried getting back on a PlayStation 3 to play some older games for the nostalgia and god damn you guys do everything in your power to make it as hard as possible.
You guys fucking suck get your shit together!!
Sony we want days gone 2 we are sick of waiting we are disappointed you cancelled it you need to make a day's gone 2 because people love that game so much we don't understand why you cancel it it did really good on making he money so why cancel it and you need to give the people what they want and they want this
Purchased a very expensive pair of Sony "refurbished" headphones for my son a few months ago from a trusted, well reviewed vendor. A month or so later my son was complaining about his ear having pressure and a popping noise.
Long story short, after visit to ear Dr etc, we realized it was a defect in his headphones, not his hearing. I called Sony (due to the expiration of our return window with Vendor) & they said there wasn't a warranty however as an exception they were willing to replace them with a new unit (even though his unit was "renewed/refurbished" which we had disclosed along w/serial number, all info etc). We were thrilled!
Told us we had to send them the defective set before they would ship us the new one. 3 weeks later and multiple calls to Sony to get an update, we were…
By far the worst experience and customer service.
I bought a Sony bavaria TV that blew up within 8 months of purchase. I had to go through a painful ordeal through the Sony warranty people. after a month of going back a fore, they eventually replaced my tv with another another broken TV. I then had to go through the whole thing again to get the "new" broken tv replaced. this has been going on for a further two months now and Sony help have no answer and will not help with the shipping of the replacement.
in total its been 3 months going back and forth with Sony. They dont seem to want to help and only make matters more confusing. the TV was almost delivered on the 26th on November however, the paperwork did match the TV I had, so no delivery could be made.
its now the 12/13/2021, I call…
Sony permanently suspended I just want my account back to they stood all my games I just want my account on Van and apology letter Jasonbunny1098
I purchased a Sony 55 inch 4K television in September. It is defective in that it freezes up on the screen and it also gets color bars at random times. I have contacted Sony support in the Warranty department and I have sent them countless pictures and they keep asking me for more pictures.
They don’t want to honor the warranty and the TV is only two months old. com
Sony customer service is a service only in name, they will do nothing to work with the consumer even in lieu of faulty products and the customer being well within their rights to seek a refund or help with soft/hardware.
Customer service will disconnect from you after dropping a company copy/paste response even if you’re in the middle of formulating a response of your own, they do not care to hear what you have to say and are only their to deny any fix unless it’s something that serves them.
An incredibly unscrupulous and greedy company that does not care about the customer after they’ve received your money, worst customer service experiences of my life have been had solely through Sony.
I visited Sony show room in Egmore last week to check headsets. I have been buying products from this show room for the last 5 yrs, I bought my mobile, TV and all accessories here but this time I received poor service, Sales rep in the show room was unethical and
rude, not giving proper answer, Often on my face and asking " You are going to buy or not". Never expected such disrespectful manner and never faced such mean attitude in my life. I felt that i should not visit that store any more.
Believe to whomsoever this complaint reach, will take necessary action and prevent such disgraceful manner in the future.
I was at the summerlin bestbuy location in Las Vegas NV looking at a Sony TV for my In laws. The gentleman working there never gave us the time of day he sat on his cell phone. I approached him and struck up a convo to build a connection and get some information on the TV we were looking at. We talked for like 5 minutes then he insulated me and left. I saw him talking to the security guy then hung out by the phones. He never returned to help us out. He does not respect the Sony name or anything. He wouldn’t disclose his name to me nor would he even help us. He was extremely disrespectful. He was of mixed color and hair curly hair. We decided if that’s how Sony’s employees are then I don’t want to do business with that location. Below is the location we were at
10950 W Charleston Blvd Ste…
My account , (less than a month old),was hacked in the middle if the night. Having discovered this, I being an adult immediately cancelled my card. I was locked out of my account, by the hackers putting a two step verification code on my account.
About three hours on hold, got it removed and went on my way. Two weeks later they suspended my account for charge backs. You are told by email to fill out a form, as to why you should be reinstated.
You cannot call anyone, email or anything, because you don’t have an account. My account was reactivated 48 hours later.
Name : Belal Fayez Omar
Country: United Arab Emirates
Mobile: 00971562774487
Dear Sir/Madam
Hi
I am contacting you as asking for your urgent help to solve my problem which I was suffering and no one is helping me about that. My problem is summarized as follows:
My complain is about default failure related to Sony TV screen Model No. KD.49X8500F, which thin lines have appearing suddenly on my screen which I have purchased before 3 years. I I was contacting the service center in the middle east (UAE) and they are very slow in doing actions. I called the repair center and the repair man has told me that it is screen itself defect which it happen to top board of LCD panel chips. The guy has told me that the only way to fix it is to replace the screen which it will cost me $ 370!
I know…
this shows the way you are treating the customers. please make solution as I can't afford the half of the amount of full set. The product was a dream for me so collected and saved the money for an year for purchasing this product so it is very difficult to raise this much money so please give me the support
My Playstation Network Account Got Banned For Messages dat was sent to me n da day dat is was lifted suspended again for no reason i can prove i haventbroke any rules n on top of thousands ive spent on dat account noone is providing me wit information on how i violated anything or helpin at all
PlayStation plus is preventing me to play online so please take that off
J'ai acheté une télévision de marque SONY, BRAVIA KDL-50W800C, le 24/04/2018 dans une grande surface (CARREFOUR) Il est tombé en panne il y a un mois, quand je l'ai amené chez le représentant de Sony en Tunisie, il m'ont dit que c'est l'afficheur qui doit être remplacé. Est-ce que vous trouvez que c'est normal qu'un téléviseur SONY qui m'a couté 1300 euros tombe en panne après seulement 3 ans d'utilisation et en plus c'est l'afficheur qui est le cœur du téléviseur? Sachant que je fais confiance aux produits japonais que je connais bien puisque j'ai étudié et vécu au Japon pendant 10 ans.
J'attends votre réponse que j'espère convaincante.
Bien cordialement
My 50 inch Sony Android Smart Tv model KDL55W800D faced sudden lines on screen. Thereafter screen was not responding. Complained to Sony contact Centre . The local area rep came after 5 days of follow up. TV TCon board perhaps needs replacement. Was told 15 daystime.
I could not understand why. Uninspiring response and poor service quality . Mobile 9810010855. India.
Went to Sony support online chat to reconnect internet after completing update. Stayed on for nearly 4 hours and did all that was told to do.
Finally support said do a forced factory reset. After numerous tries and gettin caught in a loop and not finishing was told to get tv serviced. Now i pay almost as much for service as for new tv. Would have been better off without calling.
Have alway had great experience with Sony before, but should not have to buy new TV after just following support service. They were courteous, but not competent and left me off worse than ever. Instead of no internet i have no working tv.
My kids accounts were suspended after somebody found out they had a conversation somebody found out they were African-American and they were high-ranking called the N-word and they both got suspended at the same time so they’re disgusting and I’m going to sue Sony until they fix it
Someone calls me names n I reply n get my account suspended ok. Not fair but it's the pussifacation of the world. Been a very good customer for a long time. Thinking x box cant be worse. Understand the situation before u suspend someone accout!!!!!!!!!
on August 13, 2019, I purchased 1-Play Station Plus 12 month membership, on line from my Target Red Card Account for the amount of $59.99. I am a Senior and I did not realize I was purchasing such on digital, which was to be a birthday gift for my grandson.. On the next day I called Target customer service inquiring about delivery, expecting it would come by UPS. It was at this time; I was informed that it was sent to my email, and it was digital. Imagine my surprise upon the realization of this fact.
I kindly asked Target at this time could they cancel the order from digital, and send it to me in a physical manner. They informed that the only thing that could be done, was to forward the email to my grandson. They said there was no way they would be able to cancel such an order. I called…
All services are down and I cannot get a hold of anyone to give me any information at all. Sony should be ashamed of their lack of quality customer service as I could experience this issue with Microsoft or any other company and they would give me answers.
All I wanted to find out was an ETA if they have one and if my account information would be affected but they cannot do that. I have emailed, called, Facebook messaged and Tweeted with no luck. This is unacceptable.
I will be filling a lawsuit if anything is missing from my account and they can't count on that. I stream games for a living and this is cutting into that. I want answers.
Regarding my Sony tv xbr65x850c, I have spent at least three hours with increasingly higher levels of technical support with no success.
I do not want to speak with another technician because they have all said they can’t fix despite trying numerous ways. Also I have seen online that many other Sony tv customers have the same complaint which tells me, and others, that one of your most recent system upgrades have caused this failure so it must be researched and corrected at your programming level.
THE PROBLEM:
The tv will play perfect 3d from a Sony blue Ray player but will not play SBS 3d videos from you tube despite trying to play the “Sony sbs 3dsnake”.
Repeated attempts to combine the two sbs pictures, it will not combine them.
Alone, and with your technicians having control of my…
There was $174.93 IN UNAUTHORIZED CHARGES TO MY play station account. Play station has refused pt refund the monies. I have requested an arbitrator and they are refusing, even though it is part of the terms and conditions
i don't see how you guys need a card number to change a email my playstation account has been locked for over 82 hours ive tried calling multiple times but im not giving away a credit card number when all I wanna do is change my email simple as that so therefore you guys can cancel my account im switching to Microsoft 12 years of playing sony playing with the same account ive been very polite about this and clearly you guys cant hold a costumer over something dumb like this so
sincerely yours a xbox member I will mention this to all sony friends
I recently helped a friend purchase a 65 XBR from a store I owned in years past. They are 100% Sony dealers for over 20 years. The TV arrived bad out of the box. Once set up and mounted the picture displayed wild color bars across the bottom 3rd of the panel. 00 Tv Brand new.
We have been trying to get satisfaction from Sony Customer Lack of Support for 4 months and have finally accepted that our 4 grand TV will never be properly dealt with by Sony. The latest is to resend all imaginable picture so they can decide what type of service man they will send.
So after years of recommending Sony I can now tell people to steer clear as they no longer support the product or protect the customer. Dissapointing disgusting criminal and unethical are just a few words I would use to describe the new…
It took multiple times to fix two problems one of them i fixed myself and the other one got fixed by a really good agent