Sony

Regarding my Sony tv xbr65x850c, I have spent at least three hours with increasingly higher levels of technical support with no success.

I do not want to speak with another technician because they have all said they can’t fix despite trying numerous ways. Also I have seen online that many other Sony tv customers have the same complaint which tells me, and others, that one of your most recent system upgrades have caused this failure so it must be researched and corrected at your programming level.

THE PROBLEM:

The tv will play perfect 3d from a Sony blue Ray player but will not play SBS 3d videos from you tube despite trying to play the “Sony sbs 3dsnake”.

Repeated attempts to combine the two sbs pictures, it will not combine them.

Alone, and with your technicians having control of my…

There was $174.93 IN UNAUTHORIZED CHARGES TO MY play station account. Play station has refused pt refund the monies. I have requested an arbitrator and they are refusing, even though it is part of the terms and conditions

i don't see how you guys need a card number to change a email my playstation account has been locked for over 82 hours ive tried calling multiple times but im not giving away a credit card number when all I wanna do is change my email simple as that so therefore you guys can cancel my account im switching to Microsoft 12 years of playing sony playing with the same account ive been very polite about this and clearly you guys cant hold a costumer over something dumb like this so

sincerely yours a xbox member I will mention this to all sony friends

I recently helped a friend purchase a 65 XBR from a store I owned in years past. They are 100% Sony dealers for over 20 years. The TV arrived bad out of the box. Once set up and mounted the picture displayed wild color bars across the bottom 3rd of the panel. 00 Tv Brand new.

We have been trying to get satisfaction from Sony Customer Lack of Support for 4 months and have finally accepted that our 4 grand TV will never be properly dealt with by Sony. The latest is to resend all imaginable picture so they can decide what type of service man they will send.

So after years of recommending Sony I can now tell people to steer clear as they no longer support the product or protect the customer. Dissapointing disgusting criminal and unethical are just a few words I would use to describe the new…

It took multiple times to fix two problems one of them i fixed myself and the other one got fixed by a really good agent

I purchased 65 inch 4K SONY BRAVIA tv ( KD-65X9300D Serial no. 4001285 purchased on 25-10-2016). After using it for few months I noticed plenty of vertical black patches covering almost 30% of the screen. Those patches were more prominent while watching any light coloured homogenous object like blue sky, snowfield etc.

with bright colourful objects the defect got masked and less noticed. I contacted sonycare on 24/10/17(request ID434334266). Since then numerous conversations with the service centre persons, regional sony centre engineers as well as customer care did not solve my issues yet.

Three sets of engineers from Sony visited my place and all of them confessed about the defect, they took my TV to the workshop twice and kept it with them for about 10 days on one occasion and for 3…

I returned my ubpx800 because it stopped working. Since it is still under warranty, I was told it would be replaced with a new unit. Sony received the unit on January 22d. Every time I call to get the status I was informed they were waiting for the warehouse to confirm if the unit was received.

The unit was received and signed for by SDavenport on 01/22/2018 @ 11;35 am. I feel that I am getting the runaround If it was signed for, then it was received. When they received the box why wasn't it opened to verify its contents.

I have bought 3 Sony televisions, a blue ray player, 2 Sony receivers and never had any problems. Why am I all of a sudden having a hard time getting a straight up response? I've been a loyal customer of Sony for many years.

I have been become disappointed with your…

I enjoy our PS4, however, I will be switching over to the xbox. We own 2 playstation 4 systems and it is ridiculous that I have to pay for playstation plus FOUR TIMES (one for each profile). It is the same house, same IP, same people.

Then, to have to pay for multiple season passes on the SAME GAMES.... this is GREED plain and simple.

My tv (4k ultra hd smart TV) is less than a year old and it went out (black screen), I called Sony customer service on Monday Dec.12, 2016 and they tried to help me to reboot the Tv set and they were unsuccessful. The rep that was helping me Mr Benji told me that my TV was going to have to repaired and gave me an event # E64392053 and that someone would call me back within 2 days. I called costumer service back on Saturday Dec.17 2016 since I had not been contacted by anyone and it had been more than the 2 days they told me to wait.

Mr Mark told me that Consignment Tv was in-charge of my tv repair and gave me their phone number. when I called consignment tv they tell me that yes they have my case but that the part needed still hasn't been shipped so they have no idea on how long it an…

When i first went into the Sony shop in Long Eaton, Nottingham to look at contract phones I was told by the rep at the time that the sony aqua 4 was the best mobile going, I therefore took a contract out on one. I had only had the phone for a few months and it started to go wrong. I took it back to the shop and they had a look but they were unable to get it to work, they then sent it away and they gave me a temporary one, which to be honest was just a basic phone and was not that good. A week or so later I got the phone back, after only having it back for a couple of days and the same problem occurred.

I therefore had to take it back to the shop and they sent it off again; this had now this happened 3 to 4 times with this phone and I was really getting fed up with this. In the end they…

I sent my Sony Xperia for repairs on the 23/08 to Sony headquarters for repairs. I did not receive any communicate advising me what was going on. I had to keep phoning his branch and make a personal visit to get feedback. The service from the manager was very poor. The phone came back to the branch 3 weeks later and they failed to notify me it was back. On my follow up 3 days after it was returned to them, they informed it was back and repaired. I received the phone the next day to discover that it was not working. refused to come on.

I called them back and the manager could not assist and merely said bring it back or suggested I take it to the repair centre which I did. The phone was then taken in for another week and has now come back a week later still not repaired. I am being told…

I purchased a Sony television online, from Walmart. Since I had the tv ( one year in July) there has been a delay in the remote to the tv. The action does not work until seconds after you press the buttons.

They decided to send me another remote. The remote they sent me was a little faster but still delayed. Now they have decided to send me a repair man to fix the problem.

However they require me to remove the tv from the mount. I explained to Sony several times that I can't remove the tv from the mount because of a medical condition. They told me that is the only option I have.

So now I am stuck with a dysfunctional tv. I apologize that I have no one to help me remove the tv from the mount. I don't know when I can find the help. Why can't they just exchange the tv? Or get a refund?

My 6 month old television is out and Sony apparently wants me to work on it myself rather than warranty their product. Your process is not satisfactory to consumer needs. This leads me to believe that you would rather wear your customers out with a long process rather than just service the product.

I am not a tech savy person and I do not have time to do what your service people need to do in the first place. Given this I do not believe I will ever buy another Sony product.

I purchased a ps3 for my granddaughter for christmas and she played it exactly 8 times and it quit working. Fortunately, I had purchased the insurance to repair. They have had it since 02/29/16. When I have called, they said it would be sent out in 3-5days and the last call which was 4/29/16 they said they didn't know when it would be sent out.

I purchased this system in good faith and they have had plenty of time to repair. I want this system repaired immediately or replaced. This is unacceptable to me.

I bought a Sony nex 7 with several lenses on January 2015 the camera stop taking pictures. I send the camera for repair at digital Image repair center . 00 to fix the camera. I went to Archaeological sites in Mexico and my camera nex 7 never work.

your customer department gave me an electronic number E60930432 and it was unable to send any information to your costumer department. Sony had in the pass good reputation caring about Sony Brand Name now is no longer keeping the quality. I have 2 choices.

Repair my camera or change for one similar or equal. Receive my nex 7 as 50% and buy a new one that work with all my lenses it is much investment in a camera and lenses.

Four years ago I purchased a Sony Cybershot 16.2, camera. It has produced excellent photos on numerous vacations, however, when I went to use it today, and after charging it overnight, it has stopped working. Is four years about the limit of your camera's operations?

o6, but due to my age (69 yrs.. old) I'm not to high-tech mentally knowledgeable to program the DVD player. So I made several toll free calls to Sony's technical-support centers, with each attempt, either it was an out dated phone number, or either I was hung upon immediately after some would answer the line.

After several attempts, I finally just gave up. Oh yes, I also bought a 60 inch Sony TV that same day, but I'm taking both back, and will never again buy another Sony product.

I can't verify my ps4 preventing me from doing everything that the console is designed for resulting in me becoming quite frustrated and considering selling it. I get a message stating an email has been sent to me and telling me to check my inbox, but how can I check my inbox if I cant verify it.

Had issues with my Sony Z2 back in Oct 2015. Phone was slightly over one year warranty. Didn't offer me a courtesy extension. Phone started acting up again in Nov. Again no help cause phone was out of warranty. I emailed Sony about 100 times.

Eventually sent phone away for repair. $100 for faulty battery - had they offered me the courtesy warranty extension I wouldn't have had the other issues.

I purchase a Sony Z 5 compact on the 27 DECEMBER 2015 And I was informed by the consultant that I can take pictures underwater. I did take pictures underwater and the phone switched off after viewing pictures. I took it in on the 2 January 2016.

And the form was completed and I was told the warranty has been voided. Imei no 354282074631264 reason being water went through the charger port and mtn tells me water went through and charging port. This phone is water proof all ports were sealed and the charging part has no seal.

so how can it be any fault of mine.. I have yet not received proper feedback to the exact fault on the phone. Disgusted with the pathetic service both from Mtn and Sony.

After 18 months of owning my ps4 it stopped reading disc. It's never been damaged and the disc are brand new. Of course this happens soon as my warranty is up ! Sony told me I could pay $150 to get it repaired but why should I have to pay for something that I didn't break.

The product is defected and Sony is aware but refuse to fix the problem! I've spent $600 on this game. For it to break in under 2 years. This has happen to me and half the people I know that own PS4.

This is wrong and something needs to be done.

My PS3 suddenly stopped playing disk games for some reason... & now i want to put my account on my dads PS3... My dad just recently passed away on 10-29-15 at about 11:00 PM & his PS3 is now mine...

& my PS3 is junk so I need to put my account on my dads PS3 so i can play disk games again... if u need my PS3's SERIAL number it is SERIAL : CG219054191 - CECH 2001A & my PSN account is Wolf_Lover14 so please send me an email telling me what my password is so i can put my account on my dads PS3...

please, I need to be able to play GTAV again. Thank-You.

Have Sony XBR65X850B Ultra HD TV bot in March 2015, cost over $2500. Saturday TV stopped working, no picture, no functions, no nothing. Called Sony, they are closed on weekends. Called Monday morning, told to call back later or tomorrow as "the system is down".

Called back 2 hours later, spoke with several broken English foreigners, was placed on hold several times for 5+ minutes, am now told that a pert is on order for my TV and someone will call me sometime. 1 hour, 7 minutes on this call.

, charge top dollar for their products, ignore problems, outsource their "service call centers" to some rathole and expect us to be happy. Last Sony product for me.

I regrettably brought a Sony Z3 Xperia Compact on contract at East rand mall, in March 2015. On the night of 3de of September, as I was busy on the internet the phone suddenly showed white lines on the screen and went black, I tried to switch the phone on and off but still nothing changed.

I left the phone overnight, the next morning I switched the phone on, during the day the phone was working as normal. I set my alarm for the next day and put the phone on charge, that morning as I tried to switch off the alarm clock the phone screen will not work, after trying everything to get the alarm off I decided to leave the phone until the battery drained and switched off by itself.

On the 5th of September I told one of your employees what happened, they booked it in and said they will get back to…

My A77mk2 has gotten so hot 3 times that I can not touch it. It drains the batteries. I also have a grip. I sent the camera in when it was less than five months old with this problem. I was told nothing is wrong with it.

Last month the camera got warm, and drained the batteries. Tonight I had to cancel a shoot, because it happened again only worse!!! It was so hot I had to let it cool to touch it. I am very disappointed, because I spent thousands buying Sony products, and have been satisfied.

I will not wait until this camera melts. As hot as it got, it had to destroy internal parts. I depend upon a dependable camera, and this is my 4th from Sony. I can not afford to start over with a different camera brand, and I should have not to.

I want a new camera. I am afraid to use this camera,…

I went to the Carrollton, Ky. Walmart to purchase a TV. I bought a 48" Sony, then went home to wait for my son to arrive and set it up. When we took it out of the box I noticed a bag containing the remote, elect.cord , and converter box had been opened. The TV had a crack going across the lower part of the screen. The books and paperwork were loose in the box. It was late so I had to wait until the next day to take it back. I live in Bedford,Ky. so it meant another trip to Carrollton.

The lady working Customer Service was not pleasant. I went to electronics and found the salesman from the day before. He said there were no more 48" Sonys. He did call the store in Lagrange, Ky. They had several. I had to wait until they inspected the broken TV. They were more interested in verifying the…

Back on March 17, 2015, I purchased a (15) pack of Sony CD-R blank 80-minute music discs. To date (5) of those discs have been defective. I've tried now for the past three days to speak or email someone who can help me with this problem.

So far no one has done so and I've obtained a Customer Relations Ref. # confirming my complaint has been noted on the Sony customer service computer system. Yet no one has contacted me to help. So I'm using this site to document my problems or what it is worth.

Can anyone assist me here?

I'm very disappointed in this company I brought my Sony vaio laptop from best buy at in 2009 well it was stolen out my car on my road trip to Texas I contacted Sony and was told without proof of purchase they can not help me even tho I registered it when I brought and called in tech support for it a few times so the fact that a police report which is law document is not good enough and

it's nothing Sony can do I have lost all my pictures of my children I will not get back because best buy's system does not go all the way back to 2009 this is not fair or right that I'm being treated like the person who stole the my laptop all I have is a refence number and a I'm sorry I work for a pretty big company and will be merging with another company I will be sure to spread the word at my job to…

Purchased a sony Experia phone one year ago on a 2 year contract from EE. To date this phone has not worked for more than the odd day or two. This has resulted in 4 returns to EE then a further 4 returns to their repair shop, numerous complaints to the EE complaints Dept who do not appear to have any input so far as their shops are concerned, and the shop refused to replace the phone. There complaints Dept referred us to Sony and the phone has just been returned to them for the 3rd time for repair, and I am not building my hopes up.

Financially, this has cost us 12x£21.00 rental 300 plus miles traveling to sort out at shop where purchased. Countless phone calls and having to buy another phone so we could use the Sim Card. Have managed to get details for the head person at EE but unable to…

I contacted Sony Customer Service to do a Factory reset on a Blu Ray player. The fist call was answered by a representative who had a problem understanding or hearing. I repeated my email address at least 6 times and he repeated it incorrectly each time.

It took too long and was frustrating. I called back and got a female this time who informed me that their computer system was not working very well. She would send me an email . She was not able or willing to answer questions since I already had the email instructions she was re sending.

She told me that there were other options available but did not offer to explain what those options were. I asked and was told that I would be offered a 15% discount on another unit. Increased sales has a component of a good product, good customer…

On 11/23/2014, I bought a Sony Xperia Z3 of model no: D6603 mobile at sony online store. The delivery order no: is 700571399 and order number is 0004300036054804. Unfortunately, your product has not performed well 3 months after purchase. Its not turning on.

I am disappointed because I contacted several customer care agents who tried to help me but things got even worse. At first it started to turn off and on frequently. But after doing things what support agents told me to do, it completely stopped working and its not turning on.

To resolve the problem, I would appreciate your refund on my phone. Enclosed is a copy of my bill. , morning of 4/7/2015 before 11:00 AM before seeking the help from a consumer protection agency or the Better Business Bureau.

Please contact me by email as I…

Watching tv last night. Left side went dark. Tech told us today, the LCD panel went out. We bought the TV 3/01/2014. Warranty out one month ago. Model KDL70R550A... Bought from Video Revolution in Tulsa Ok. Sony agreed to give us a 15% on a new TV. That is nothing.

This TV is only 13 months old. We think we should get a new TV. If they don't last longer than that, why do you even make them? We will end up buying a new TV but never a Sony!!!!

We have a very old Mitzubishi that still works great.

So my 1900 dollar 70 inch LED Sony tv decided to stop working, on a Saturday before my warranty expired. (22 March 2014). TV purchased from amazon. Amazon was very helpful even calling sony for me!

however Sony did not reopen until monday. Or that is when I could get a hold of someone. I called on March 23rd, explaining the issue. 5 blinking lights of Doom. At first I was told to go to the esupport and chat with customer represenative.

Then the chat support said call the same number I just dialed. These reindeer games went on for a few hours. Guess I should have given up. Sometimes with russian roulete (sony support) you get lucky and the offshore staff takes a break from water bong or huffing glue.

Someone finally created a reference number for me. So i wouldnt be forced to turn off tv…

I bought Mobile Sony Xperia Z Ultra Rizkallah company Mokattam Cairo branch of the amount of 3,100 pounds on 17 \ 12 \ 2014 warranty for one year with the knowledge that the price of this mobile in Egypt is 2600 pounds warranty but preferred to buy it from Rizkallah company because Sony dealer. This mobile against water and scratching .... has developed a mobile in cold fresh water for Seconds after sealing all the covers ... but I noticed a Rusk on the camera from the inside ... I went quickly to the main service center of the company Rizkallah agent for Sony and address 71 Nabil Aloaad Street land golf ...

Li said the employee that the private b socket shipping abraded little .. aspects and I told him that the mobile in escrow did not take to buy only two-and-eat aspects in this simple…

I am on a fixed income and money is very tight.. I have in the past year and half bought 3 Blu-ray Disc/DVD Player BDP-S1200 because each has lasted around 4 to 5 months. I can't afford to buy a new one every 6 months..

You have lost my business and all of my family.

I bought two Sonys BDPS390 so I could watch Facebook. Facebook is the only app. I soon received this message "This app (Youtube) will be unavailable after 20/04/2015". ow I can't watch Facebook as advertised!

Purchased a new 60 inch tv had to return it twice called customer service they were extremely rude and ignorant to me. Gave me an event number said they would get back to me and never did. Not sure I would buy a Sony product again.

Upset about the poor quality of customer service I was given and the fact that I can't seem to get ahold of anyone on the phone. What's wrong with talking to a real person anymore?

I have been trying to get a replacement for the below mentioned set for a long period of time. Have not got any favourable response till date. Finde below the details for the complaint made in the last 6 months:- Please be informed that the music system has been repaired numerous of times but the problem never gets eliminated. There seems to be a manufacturing defect which is lying the system as the hitch persists again after a period of time.

If you need I can scan the Job latter and send it across, made by the service centre  which mentions the issues faced by the technician. It has been a long period and there is not point in stretching the same thing all over again. It is not a matter of repair that needs to be done but the matter of harassment that we have faced due to the…

I just ended a call with one of your supervisors, and would like to file a complaint and also have Sony respond to me to resolve the Welcome Back Program issue I have. I went through three support people tonight over 44 minutes. Please check my notes and Richard said they would be updated. The basis of my call was that when I responded to your email from June 5th tonight for the Welcome Back Program, it took me to your site and said it had ended. So I called your support telephone number.

I was told it had expired and was nothing they could do and I finally reached Ryan, right before speaking to Richard, who said he could forward it to another department and have them make a determination within 3-5 days. Then I was transferred to his supervisor, Richard, who apparently I upset and he…

I am 76 years old and I bought my Sony camera several years ago. i did'nt get to use it very long when all of a sudden I could not view the subject I was going to take a picture of. Everything else was working but that. I was devastated because I bought it and paid more than I could really afford because i wanted to take pictures of my Grandchildren. My warranty was out so just figuered I had been taken and had bought a lemon.

I got it out the other day thinking by sitting so long, that maybe it might work. But it did'nt The screen still lit up and the read outs were still there, but no view of subject to be photographed. My daughter was visiting and I showed it to her and she said "Mom, I thought you sent that back in when they recalled them for that problem". I told her that I did'nt…

I purchased a sony blu-ray player model BDP-S580, I purchased this model because on the box they advertise wi-fi and netflix compatible, the soul reason of purchasing this player was to stream netflix. I have been on the phone 4 seperate times with customer support in the past 2 weeks after purchasing the player because the player runs extremly slow and cannot stream a 30 min tv episode without freezing up and loading atleast every 2 min, they first convinced me it is a problem with my internet service (even though we no problems with our computer surfing the web), my service provider has been out to the house twice and said no problems with the internet.

Then they told me to plug an ethernet cord from my router to my player because there is not enough memory on the player to use the…

All other TV manufacturers offer 3 year extended warranty in addition to the 1 year with purchase. Sony only offers 2 years extended. Why? Because in 3 years 10 months the screen goes out and Sony tells you to urinate in the wind.

I bought Sony (at a much higher price than competitors products) because of past Sony quality. Their solution, offer me a new 40" LCD at $800 (basically retail anywhere). Avoid Sony, they have a great picture but it doesn't last long!

I purchased a Sony blu ray player on 1/11/2013. The player freezes during some blu ray movies (Twlight Breaking Dawn Part 2 and Red Riding Hood). Once the player freezes none of the controls work and you have to unplug the player to shut it down. The player does play none blu ray movies correctly and some blu ray movies (Hancock, Underworld, Total Recall, Hunger Games). Called for technical support on 3/12/13 (Event ID: E57151343) and was told it was a firmware problem that would not play any blu ray movie released in 2013 and there was no estimated release date for new firmware. Called on 3/13/13 and spoke with rep Jean and asked that she file a complaint for me.

I've heard nothing back from Sony. It is unacceptable to expect me to have a NEW blu ray player but not be able to watch…

I bought a Sony 330A digital camera off of ebay on May 5th of 2011. Just shortly after my purchase I noticed a malfunction on the camera. I called the seller and was told they could not find anything wrong with it after sending it back to them for review. They suggested that I call the Sony customer service department to see what they could do as it was supposed to be under warranty. I spoke directly with a SONY representative. She asked me where I purchased the camera, when and from who.

I specifically asked if since I made my purchase off ebay if the camera was still under warranty and was told YES. I was also told that the warranty was good for one year after the date of my purchase. I specifically asked this question because if it weren't under warranty, I would send it back to the…

I called Sony helpline no. today @9.05 AM on toll free no. from mobile no. for my Sony VIAO drivers support details: E-series (VPCEH25EN) S.N no.:27544376-7015275. As i change my OS WIN7 home Edition preinstalled to WIN7 Professional due to my organizational needs. But I spoke with one of your technical desk, she told unable to provide me the correct link over phone. Then i insists to provide me reference no.ticket I.D on this call, that was also not provided to me, then I insist to transfer this call to senior lead to whom I get the support he put me on hold for a min. & come back with answer no one available at the moment & told me to call back after some time.

Finally I asked for escalation matrix but she also not aware with that also & again I request for ticket I.D then…

I wonder if you’d take the time to read these few words that I have felt compelled to write to you. This isn’t really a complaint as such because it not specifically about your product. i feel regret sony only know to sold they products but service after sales is bad..sony just thing about profit n sold your products even the thing still under warentty.. regret with sony service centre Bareilly or this is SONY RULES?

I lodge complaint to your service centre on 12-March-2013 I confronted some windows issue & my Wright key was not operational properly, Service centre confirm it is not a big deal & they close this issue very shortly. His technical person check my laptop physically as well & received after their satisfaction. On 13-March-2013 I received a call from their side…

i am using sve15115en sony vaio laptop, i have changed my operating system from company given OS to Win 7 ultimate 64 bit. the company which provided the drivers online in its website doesn't work, i sent many request among it, but they kepp saying that we cant do anything about that, i'm a student, i kept Rs. 40,000/- for that laptop.

and now i'm getting problems for the drivers. 40,000/- is not a small amount. please help me!!

I bought the Sony Vaio laptop this August and it has been giving trouble ever since. I contacted Sony Technical support also about it. They restored my system but still it is giving trouble. It hang a lot. keeps on crashing when i start it.

This has gotten me into a lot of trouble. I m very disappointed with the Vaio laptop.

Bought a brand new playstation3 from walmart in 2008. Had a minor issue with it so I sent it to sony for repair. The serial number was on this fairly new item. Sony did not repair my original playstation 3, instead they sent out a replacement one, with no serial number on it.

At the time, I did not pay any attention to any serial number when the replacement one came back. Until here recently, I needed another repair, or replacement what ever scammish idea suggest. This time they did not replace or repair because of a serial number missing off one of the replacement playstation.

I don't think there was a serial number on it. If it was how can it not be there now. My fairly new original playstation serial number was on it just find when they received it, but their so called "replacement"…

I try to play online for Call of Duty: Black Ops 2 and i get kicked from games randomly, then when i'm in the lobby it signs me off of Play Station Network so i have to repeatedly have to sign in which in turn of me being kicked from games I get set on probation to where i can't play for 5 minutes but

that wouldn't be an issue if i wasn't getting kicked during and having the timer reset. I'm positive it isn't my connection because I didn't have this issue with my Xbox 360 and now that it's in my brothers room he still has no issues playing online.