Southwest Airlines

On September 24, 2024 my luggage (confirmation number 2HTLFU)was taken at the gate by a Southwest employee and told there wasn't enough room for me to take my luggage on that I would receive it once I got to my location. Got to my location and it has been 2 weeks now, I have not received my luggage, and to make matters worse, a few days after flying out, Hurricane Helen destroyed my community back home.

Now I have nothing and no can afford to help me , I have called , emailed and nothing from them at Southwest. Paul Wright 252-564-0687

I have 561,000 travel points with this company that I apparently can not use! A few months ago I tried to book a flight for one of my kids and found out my points were hacked. I called the company who assured me that I still had my points I just needed to send them a picture of my government issued ID.

I had my passport out so I sent that. I thought everything was taken care of. I booked a flight for my daughter, her son, her friend and her 2 sons. Put in everything needed for an international flight all passport information.

It took a long time! Get all the way through and it won’t take my payment. After 2 calls and an hour of hold time I finally talk to a human that said that my account was frozen because of possible hacking activity.

I said no that I had sent my passport and that…

CASE NUMBER: 7575 7241. Date 19 August 2023. Flight number 4YQT67/WN. Non stop

We were denied our flight because of our puppy. She is a mini Golden Doodle. There was a small (less the 1/2 inch tear) in her airline approved carrier. A supervisor was called due to the tear. My puppy had been given medication provided by my veterinarian to help her relax on the flight. By the time the supervisor approached us my puppy was very relaxed and sleeping. She took one look at my puppy and said you can board but she cannot fly. She stated the carrier was too small for her and we were being abusive and inhumane to our puppy. She wanted me to open the cage so she could see her turn around. She could clearly see her as there were mesh panels. As I stated before the pup was relaxed and sleeping. She is…

I was overan hour early to my flight paid extra at the last minute to upgrade. they scanned my ticket ans advised that there was a gate change and directed me to a different terminal on the otherside. when I got there they stated that I should be back where I was nd I missed my flight.

I was not able t get another flight for 4 hours. This is their error

Why oh why do I pay extra to get an A boarding pass just to have an “open” seat Saved?? This has happened on my last three flights and I think it’s time Southwest kept their promise of “open” seating.

The flight attendants just smile a smirky smile as they seem to be told to do. Maybe if we all started moving our business SW would uphold their “open” seating policy. It is ridiculous when a passenger is 6’8” and the only extra leg room seat is “saved” with 23 people boarded, awaiting a C group 5’4” person.

Our flight was delayed leaving out of Charlotte, which was flying through BWI not a plane change. I called customers service 3 times to verify that the flight from BWI to DTW would be on time because our first leg was delayed.

The plane was not going to change. I was rudely treated by 3 different customer service representatives to the point of them yelling at me, I was told only a ticket agent could help me and to head to the airport.

So we arrive at the airport only to be told the second leg of the flight was cancelled and we could not get out for 7 hours at the earliest. If they would have told us this on the phone we could have avoided this mess altogether.

I am flying with 2 children to top it all off. Southwest Airlines do better.

I was on a flight from Charleston to Denver. m that night something is wrong with this!!!

First they blamed it on the weather but the whole time we was low on fuel and had to get fuel and then wait for Clarence because it was other planes ahead of us getting fuel!!! I don’t appreciate being Stuck somewhere on a plane for all those hours for Nothing that’s not fair to me.

It delayed my plans and it was not good at all. I will Not be with you guys again!!! I was Very disappointed with Southwest!!! Sincerely , Leslie Warren Unhappy Customer 803 387-5722

On flight #855 on 4/12/23 I tried to use the restroom. I was close to front, it was busy so I went to back of plane. Full already. When I responded “I heard you” he turned around and had to tell other flight attendant I was “giving him trouble”!!

I was shocked by the disrespectful treatment-in front of all passengers! I do not fly too often, but when I do, I pay hundreds of $$$ and I am always respectful. I will NEVER USE SOUTHWEST AIRLINES AGAIN! As far as I’m concerned if they employ such “unfriendly flight attendants in the friendly skies”-count me out!!!

I have waited patiently to be refunded for a flight I booked for my daughter at Christmas, 12/2022. Due to your computer crash and thousands and thousands of people being stranded and unable to be home with their loved ones at CHRISTMAS, including my daughter.

My daughter filed the appropriate paperwork that they said was requested to receive a refund with no response and I have send several email without of course no response.

It was devastating enough for my daughter to be alone at Christmas and without her family, but now I can't even be refunded for the ticket BUT still keep getting bills from Southwest that I am expected to pay my credit card that I purchased the ticket from but was unable to use.

My next and only step is to contact an attorney to try and get this matter resolved…

Never graceful about delays. Would rather push a flight back nearly 3 hours and force people to miss connections and be forced for other arrangements to be made and rather than try and send out another crew to replace it. This airline is going down the drain fast.

This company sucks.

Over one week period we had 4 flights from ORF to MCO via BWI. 3 were very poor. 1 delayed a late night flight 40 minutes for delivery of 2 bags with 100 customers. Another had frequent delays causing many travelers significant anxiety and missed flights.

Another delayed a flight 30 minutes because baggage loading had only one baggage loader unloading 2 large baggage cart.

This complaint involves employee ID 180499. Date February 21, flight 791 from St. Louis to Denver.

We were in line boarding when an older gentleman tried to board the plane out of order, he was under the impression that since he paid extra he would be able to board. The SW employee told him no that was not the case, but the gentleman was confused as to why he could not board yet. Instead of calmly explaining, the SW employee shouted at him and continued to loudly berate him for several minutes. He shouted to the gentleman that he has been an employee for over 20 years and he thinks he knows what the ticket states and when he should board. He even physically stepped away from the counter towards the gentleman, I viewed this action as bullying and threatening behavior. This encounter was…

2 kept pushing back with his back into my knees from the Atlanta throughout to Oakland Airport with the transfer of flight. I was unaware of this being he same passenger until we reached Oakland, Ca. When the apparently uncomfortable passenger mentioned I apparently kept pushing him off my knees due to his constant trying to recline his chair.

On the transfer to Oakland this patron was still trying to push his back on the seat, hurting me. I made the complaint of his actions to the airline Stuart’s, named” Monique “ and she said nothing to him but suggested I move to another seat, after all seats were taken on the plane. I was flying handicap.

The man in front had a vacant seat next to him but refused to move. This man was around 6’2” in height and weighed around 300 pounds easily. The…

I booked a flight and my phone didn't save my confirmation or flight numbers also want a receipt been calling two days for several hours. No one would answer! I think I need to cancel and go with a better airlines one that actually helps you!

Email Sherry Tabor ph num 8122164356

I was charged twice for the same transaction.

Date of transaction: January 1, 2023 Flights: Roundtrip between Oakland and Burbank--May 11 (Flight #0107) and May13 (Flight #2295), 2023 Confirmation # 222XJB Ticket # 5262403274867 Charge: $167.96 posted twice on January 3, 2023 to my Bank of America account (see attached)

I would like to be refunded for one of the charges. Thank you.

I have written about this already and all now have gotten no results. On Nov 17th I flew from mbj to mco,my confirmation number is 2php48,my bags were rip and all my clothes ,my food and also medicine were taken from my bag.this is so frustrating to me to lose all my clothes on this flight.please I need my stuff , I waited over 1 month for you to investigate this matter but I can see that am getting nowhere.i need my stuff back please ,thank you

I was booked on a flight from Salt lake City to oakland at 6pm on Dec 25. After a number of messages that the flight was delayed it was finally cancelled at midnight with the message that I would be booked on another flight. I booked a flight on Delta with Protection insurance "just in case" for Dec 26 for $254.59. After a 3 1/2 hold on the phone i finally reached someone who told me that since i had booked the flight with points they would refund the points and could book me on Dec. 30. This was not acceptable so I did return home on the Delta flight. on Dec 26. I expect SWA to reimburse me for this flight since obviously my SWA points were of no use on Delta.

I look forward to hearing from you. Thanks.

My flight was delayed 2 hours and 10 minutes. This is a 50-60 minute flight from Burbank to SFO. It caused me to have to miss work because t h e flight got in so late my ride couldn’t pick me up.

I am a specialty RN-1st line responder with Covid @UCSF in the current Covid rise this is unacceptable. Is this how you would like to receive care. I get to you when I can. You have no idea how many people I had to call in favors from foe housing, transportation, meals etc.

I would like to hear your thoughts. Sincerely, Diane (Frustrated, Disappionted long time customer)

We had problems both going and coming back from Hartford,Ct. on the trip out on Christmas Day there were problems getting a crew and then huge delays with the luggage. On our return we were in the BDL airport for 8 hours before finally returning to Chicago Midway.

Upon our arrival in Chicago we then had to wait almost two hours to retrieve our luggage. We were unable to drive home because of the late hour. I hope we can at least be compensated for our hotel room.

I feel that is the least you can do. I had not flown Southwest since 2010 and now I guess I can understand why. Southwest has been saying they are going to compensate their customers so I do hope they stand by their word.

Our flight confirmation was 2PNBWU. Our address is 30525 Edgewater Dr. Elkhart, IN. 46516 Looking forward…

On 12/14/22 I deplaned in Las Vegas from SW flt#438 from Atlanta, GA. The flight was a very pleasant one. " Needless to say I had to endure the long walk with my carryon and personal baggage to the other concourse to my other flight onto Reno (flt#3352).

This was too much stress on my body due to my medical conditions. I was just diagnosed with pneumonia, four days prior. Beside that I suffer from Asthma, Fibromyalgia, Osteoporosis, Spinal Stenosis and Neuropathy. This tedious, long walk irritated my lung condition and on my return to Atlanta had a medical appointed on Wednesday.

I was given a steroid dose pack and cough suppressant. This was an unnecessary and goes against Federal Law ACAA 14 CFR Part 382. I am asking and apology and compensation for the undue exacerbation of my medical…

Canceled flights and no DAMN customer service or accountability for lost luggage. Me and my family of six just stranded. Thanks for nothing and a bad holiday. Ppl need to go to work. I will never fly Southwest again!

Because of Southwest Airlines making unnecessary cancellations, I may not be able to see my nephew again before he passes away from cancer. You have took so much from me and thousands of others with these cancellations. I have no clothes, toiletries, and my possessions because I was denied getting my luggage.

I have extreme anxiety and was denied my bag which contains my medication. Shame on Southwest Airlines for ruining so many people’s plans.

Horrible experience with this airline. Showed up for my 5:15am flight for them to tell us they didn’t have pilots or a crew for our plane. After about an hour delay we go to Las Vegas for my stop over to switch planes.

The same story here as the first stop. No pilots, no crews. Why would an airline sell flights and not have crews? It’s also not like this was sprung on them last minute I understand staffing shortages but this is just general incompetence.

Good evening and Merry Christmas, I booked a flight for my son to come home on 12/23 from Phoenix and that flight was cancelled. SWA rebooked his flight for this morning and that flight was also cancelled once he landed from Phoenix to Las Vegas.

The connecting flight to Sacramento was cancelled and rebooked for 12/26. We were able to find a flight with a different airline this evening 12/25 and need to cancel his flight on 12/26 but the website is not letting us do it because SWA has his luggage and

did not give it back to him in Las Vegas and said he had to go back to the airport in Sacramento tomorrow to get it. We also tried calling and are unable to get through. I told my son to have SWA give him a hotel and meal voucher in Las Vegas since they cancelled the flight and he was told…

So disappointing and your company been flying for years with you. Two days trying to get to Tahoe from San Diego waiting at the airport 11 hours on Friday flight 2529 December 23. Understand delays and issues but we were standing in line to board the plane and all of a sudden they come out and say there’s missing a pilot and two flight attendants.

They found the flight attendants but they sAid they didn’t get the message to them in time. So while we’re in line at gate flight was was canceled after spending 11 hours in the airport. Reschedule the next Day the 24th watch the plane online it left Chicago delayed which is understandable saw that plane got into Las Vegas so I left to go to the airport again kept being delayed and

delayed no notice on my phone at all about all these delays or…

They are misleading on you by text message, flight got delayed and finally cancelled but they just text you the delay information. It was Christmas Eve. The text message doesn't match with their app

Flight was cancelled on 12/22/22. 92. Want this amount credited back to my credited card. If i don't hear from you bye Dec. 29=2022. I will file a complaint with the cred card co. Thanks in advance for taking care of this problem. Flight # 1393.

Worst airline ever! My flight to my destination was delayed by 3 in a half hours due to mistakes that were all made by people working there. My returning flight had a delay at baggage claim. Do not go with this airline!

I was charged $84 for changing my flight because of the weather and Southwest said I could change my flight for free. I wanted a refund and the rude customer service lady on the phone said I was just out of luck and should’ve waited. Never flying with Southwest again.

Elderly passenger with daughter with Down syndrome. Southwest left our bags out in the rain. Upon arrival to Chicago, they delayed my daughters bag. Now they give me one choice to go back to airport to retrieve it myself. But will offer delivery to perfectly capable customers.

I’ve been loyal to southwest and even have their credit card. Unless a resolution is made, my company will be discontinuing all services and will make sure everyone hears about this.

Live Chat does not work & no email address for filing a complaint if airline info not available!

No baggage assistance also for those requiring help

I would like a refund for the cost of early bird check in yesterday on my flight from Nashville TN to Columbus OH, flight 2880. My position was A48. I encountered no fewer than 5 people who refused to let me sit because they were saving seats for other passengers.

The seats in front of where I ended up must have been in C because they were the last to enter the plain. There was no announcement about not saving seats nor was anyone present to say it wasn’t allowed.

I did NOT get to sit where I wanted because of seats being saved. Early bird does not truly exist and I want a refund. I will NEVER use this option again. I will attempt to cancel an early bird that I’ve paid for flight in January.

Purchased an airline ticket in August for October and the evening before our departure the flight was cancelled with no explanation or help to rebook. What kind of customer service is this? I have always flown Southwest but can't depend that I will be able to get where I need too in the future.

Just spoke to a Southwest Airlines customer representative by the name of Amy 83. I had told her that I do not have a middle name but she was persistent and informing me that there was a middle name or initial which I know I do not have, I have already submitted a screenshot of the legal documents from my local court stating that there is no middle name/initial in my name.

She became very rude and unprofessional as a customer service representative and representing Southwest Airlines, I've never had an issue with any type of representative from the Southwest airlines organization this is my first experience and it was not pleasant, I think that these representatives need to get another evaluation and how to conduct their mannerisms to customers and to be more polite instead of rude and…

I had a flight on October 25th 2022 ,I get a the airport at 4:30 am bc y flight was scheduled to leave out 5:40ai check in October 24th so when I am At Hartford Bradley international a gentle check my bags in and just change my flight to an hour later than what I was suppose to leave without telling me upfront,when give my bag and go in line to for security check I notices the line was so

long I probably would miss it ,so I go ask the lady at the checkout desk and she said I would not make my 5:40 flight and my ticket said 6:30 a and when I ask the guy why would u change my ticket without telling me he said well my manager told me to do it for all these mornings flights and I said ok but

u have to let the ticket holder know as well so the 630a he put me on was full so I had to take11am…

We were delayed on the tarmac for 2 1/2 hrs on a flight from Burbank ca. to Las Vegas, might I also add with an infant! Our flight attendant that was working at the back of the plane where we were sitting, was the absolute rudest person, let alone a flight attendant, I have ever encountered in my 72 years!!!

After 2hours, she offered us water, which by law she was suppose to do, and I merely asked her if she had pretzels and she replied “I only have 2 hands” just like that! I can count up to 5 other people she was rude too!

At the end I asked her what her name was and she told me Samantha,”what’s yours”? I told her I don’t know if your having a bad day, but you have been pretty rude to us! Her reply was “ ok” no apologies what so ever!

This conduct is not the Southwest way! Thank you…

Southwest Airlines what happened this company? We had one bag not reach our destination. The bag arrived on the next flight 1 hour later. This happens no big deal. This issue is no one at the company seems to want to solve the problem. I have spoke to 4 different reps. Going on six hours later and I still do not have my bag? I am sure Southwest will read the complaint and send me a voucher. Which is worthless compared to the time and stress this causes my family when we are trying to enjoy a rare vacation.

I am learning the hard way to stop using this company. You get what you pay for which is sad because Southwest use to be so good with customer service.

We have been waiting over an hour for are luggage, with no end in sight. With no one being able to assist or give direction as to where our bags are. Flt# 1228 from Phoenix to Denver. The signs above the carousel just says at gate.

Our last experience on SW was very disappointing and frustrating. We paid for Business Select on our flight in order to board early. Before Group A began boarding, more than 25 people boarding in a group "needing assistance, and their companions" boarded.

This same group,occupying the front of the plane, (mostly aisle seats), stood up and left the plane unassisted. We do not fly for business and cannot take an extra person free anytime desired, or rack up huge personal mileage from business travel.

We simply pay full price whenever we fly and feel that we are not getting what we pay for. I am frustrated that we paid to board early but many (not all) simply played the system for their benefit. " I know this person and know that this was untrue.

I am unwilling to do that. I have flown…

My wife and 2 young daughters (5, & 10) and I are currently sitting on flight 6523 with service from Denver to Miam (9/16/22). We are sitting in the very last row of the plane. There are 3 flight attendants, one black woman who is servicing the front of the plane and then there’s an Hispanic man and a large white woman servicing the rear. We haven’t had any contact with the attendant in front but she seems nice-she smiles a lot.

I have 2 complaints, one with the 2 flight attendants “servicing” (if you can even call it that) the rear of the plane. Not a single greeting, comment, most definitely not a smile-absolutely no recognition of any kind upon boarding, lots of eye rolling like teenagers, and just overall lack of respect. Then as we waited for everyone to board we were at the very…

I filed a complaint and have a case number 51992445, but haven’t heard anything from you since. I am wondering what the status of my case is? The inconvenience I experienced and no sleep was awful, and I feel that Southwest should compensate me. Thank you for your prompt attention to this matter.

Wendy Weathers #51992445

This is the worst flight I’ve ever been on in my life. The plane is so dirty they didn’t even take the time 2 wipe off the seats r arm rests.. Their is fake nails & napkins all in the floor, the restrooms smell like someone died & how … This is sad the air apparently isn’t working & it’s a 100 degrees r more on here , they said they had 2 switch captains, our flight was @ 2:30 it is now 4:05 then

they said we need gas. This is crazy !!!!!

I was at Nashville Airport checking in curbside for a flight to New Orleans on August 11, 2022 when a female Southwest Employee announced "curbside check-in is tips only. If you do not want to pay a tip, you must go inside the terminal because tips are required outside."

I find this policy making tipping mandatory disturbing and unethical. I am asking SouthWest Airlines to look into this matter. I am also going to contact the appropriate Government agency to inquire about the legality of this.

Respectfully,

Quinder French

My flight was canceled on 06 August 2022, #3615 without notification. I stood in line & presented my boarding pass to the agent & it was at that time I was informed that I could not get on that flight.

The flight was a connecting flight from FLL to ATL & then to MDW, no plane change . I was informed by the service rep that due to mechanical problems, the second leg of the flight was canceled. This made absolutely no sense considering the fact that we were not changing planes.

We were changed to another flight the next day without any notice & no accommodations. We requested an earlier flight & then placed on standby for an even earlier flight. We were able to get the last 2 seats leaving at 1345 on 06 August 2022.

However, when we arrived at MDW, our luggage was in Atlanta. Luggage…

Kimberly Schultz-Worthington 23619 Azalea Hill Trail Spring, TX 77373

August 14, 2022

RE: Gun incident at Dallas Love Field Confirmation Numbers #4ORQMI and #4PEYS8

Dear Southwest Airlines Executives,

I am writing this letter to let you know about the devastating shooting event that happened on July 25, 2022, at the Dallas airport. My daughter Brianna Worthington, my granddaughter Charlie Osegueda and I had just gotten off the airplane. My daughter and granddaughter went over and sat down close to the women’s restroom. I then went into the restroom and about 5 minutes later my daughter came running into the restroom carrying her daughter and she was screaming Momma in a very terrifying way. My daughter dropped her daughter and almost falling to the floor, she saw me, and she said we…

On august 12,2022 my wife and I were flying from Las Vegas to bwi airport baltimore on flight 2699. The ramp attendant was extremely rude and very unprofessional. We were set to board in 10 minutes when another gentleman on our flight asked about boarding the ramp attendant replied Oh, your gate has been changed to C-11 I guess I forgot to tell everyone.

There were several people that needed wheelchair assistance and they were told to push themselves because no pushers were available when arriving at BWI we were told no pushers were available.

Overall we were very disappointed with the southwest airline staff

I've got 2 complaints in regards to Confirmation #3EFX5H

1st) When my bag come down the conveyor belt it was open on the side and my stuff was hanging out. I always make sure the zippers are at the top of the suitcase, that way I know if it was opened, both zippers were on the side. If you're going to search my bag at least put a note inside saying so and for heaven's sake, zip it back up like you found it. Because of this careless act, I lost a few items (comb, phone charger and vitamins) and my toothbrush holder looked like it had been drug along the runway.

2nd) My return flight from DCA to PNS we sat at the gate for 2 hours due to storms moving thru Nashville. I received a text saying my flight departure at changed for my connection, awesome, perfect not a problem! Once I landed, the…

My recent experience with Southwest Airlines was absolutely horrific. My son, mom and I were traveling from Burbank California to Atlanta. We were delayed in Burbank first in the terminal then on the plane. We were supposed to fly from Vegas to Atlanta.

Once in Vegas we were delayed several ties then rebooked on 3 separate flights leaving out the next day. After insisting that we had to fly together because my mother is elderly and sickly we were booked on a flight to Chicago where we had to stay up all night in morning in the airport before traveling into Birmingham Alabama.

We then had to rent a car and drive to Atlanta. Although I know the workers ae in no way at fault, the insensitivity was unbelievable. We were told that no accommodations would be given. They could not put us up in a…

Southwest Airlines employees attempted to break into my luggage, damaged it and are now REFUSING to take responsibility. They are saying my luggage was given to them damaged and I’m 2000% sure it was not. I’ve asked them to view the CAMERAS and they are refusing to do so.

Instead they are thanking me for being a Southwest MEMBER and nothing further.