Southwest Airlines

I paid an extra $40 for your auto check in 36 hours before flight and I was assigned C40. I have always checked myself in in the past and gotten a much better assignment. This is a scam.

Confirmation number 4ATDFI. Rapid Rewards No.395335850 Rapid Rewards credit card no. 4147 2024 7550 0532

This was a trip from Colorado Springs, CO, to Birmingham, AL., with a change of planes in Dallas, TX.

I was scheduled to leave Colorado Springs at 10AM on May 24, 2022, on flight 557. The flight did not leave until about noon. I had a connecting flight leaving at 1:50PM from Dallas, which was supposed to arrive in Birmingham at approx. 3:30PM on May 24. By the time we got to Dallas, that connecting flight was long gone. I was told that the next flight from Dallas to Birmingham left at 10PM on May 24, flight 1973. So, I waited about 8 hours in Dallas, but the flight was again late and the wheels did not leave the ground until 12:40AM on May 25. I arrived in Birmingham a little before…

As my departure time neared, I received several messages over the course of 2 hours. Each indicating an additional delay. This now meant I had no hope of making my connecting flight. I called to reschedule for the next possible flights to my destination.

After waiting a half hour on hold, I explained my situation to a human, and was asked to be put on hold while he found me another flight. As I had already looked up possible flight schedules, I thought this would be a quick hold, as there were very few possibilities.

After 40 minutes on hold, I was hung up on. Now, I have to call back. This time it only took 15 minutes to get a human, so I should consider myself lucky, right? I explained everything over again, and apologized if I sounded irate (which I was).

This time, I just told the…

Confirmation Number 2PPMZU FLIGHT # 154 (MCI to BWI) FLIGHT # 1259 (BWI to ROC)

My wife and I purchased tickets to leave Kansas City at 5:25 p.m., Thursday, June 2, 2022. We had to be in Buffalo, NY by 6:00 p.m., Friday, June 3. We had to be in Syracuse, NY by 6:00 p.m. Saturday, June 4. On Thursday morning, June 2, Southwest notified me by text that Flight #154 had been canceled and that I had been booked to on a flight that left on Friday, June 3. That would have caused us to miss the commitment we had at 6:00 p.m. on Friday in Buffalo, NY. So, we had to get in our car on Thursday afternoon and drive 1,000 miles to Buffalo. Here are our damages:

1. Thursday, June 2: Driving from 2:00 p.m. to 9:00 p.m., Kansas City to Indianapolis. 2. Thursday, June 2: Hotel room, Indianapolis. About…

I fly weekly and I’m a preferred SWA flier. My last few flights have been very delayed and it sure why. I depend on these flights for meetings And give myself plenty of time. But it seems to be occurring more and more that my flights are delayed getting me to desired locations very late.

I had a flight from Atlanta Georgia to Houston Texas, on May 29, 2022. I checked my bag. When I arrival home learned my bag was open and checked by staff or agents. I had purchase Infant formula during my visit to Atlanta upon opening my bag I learned that the formula I purchase had been open and spilled onto my clothes packed inside the bag.

This is unacceptable, I would think when a customer bag is checked the contents are placed back as they were found, this is not the case here, I am now having to seek more formula, completely unacceptable of your staff and your company . I have attached a picture of how the formula spilled from the can.

I had packed the formula I placed it underneath my clothes to give weigh and to prevent it from moving. My confirmation flight 3 is 4TY6YE. I am…

I was on a flight on from Dallas to Albuquerque on May 4th 2020. When we boarded the plane there was a person that said on the intercom that “Albuquerque was the land of lost wages”. Then the flight attendant doing the safety information gets part way through the instructions and instead of finishing the instructions says “blah, blah, blah”.

I have flown with Southwest several times including that day from Reagan National to Dallas and never have seen such inappropriate behavior. The staff on the earlier plane and the planes leaving from Albuquerque were very professional. I feel that this behavior needs to be addressed as in my opinion this is not exceptional.

It is not their job to speak that way about the place we call home. And as for the other person who didn’t feel the need to…

I hate Southwest's boarding procedure. I checked in for my flight EXACTLY 24 hours prior to departure because I'm NOT a good (very anxious) flyer and don't want to be relegated to the back of the plane. I still ended up with C10.

How the hell did that happen? Problem #2. Online check-in did not recognize my husband's (different last name) confirmation number, though I used several different devices to try. I had to waste more precious time calling SW to check him in.

The confirmation number I used online was of course correct! No surprise there. The customer service rep had no trouble finding it, but my husband is now even more in the back of the plane. I could upgrade to business elite for 138,000 plus points. Otherwise, we're SOL.

There's no such thing as customer service anymore. I'm…

We had two credits from previos flights that we couldn't use due to covid and family issues. Went to book a flight and was unable to put it in on line and when I called the person said : that we could use it but they are going to minus dollars off but we couldn't use it for three weeks. I was making reservations now . Re : 3V9247 and 4CDDYQ. I was told that my credit doesn't expire until 11-20-2022 and now I was unable to use when I wanted to and also to reduce the amount. Here is mine and my husband rapid rewards number for you to see what i'm talking about : Carla 176708560 and Robert 20743628570. I just booked flights for May 18th and return May 24th. Would like a better explantion than the one I got on phone.

Thank You

Rhonda our stewardess could not and did not get the drink orders correct. She had to walk back about 5 times to figure out where she screwed up. I asked twice about my drink was snack and was told sorry what you gonna do about it.

Attention to detail is an important skill that if she cannot follow simple drink orders I would have little faith following instruction from her in an emergency. She never apologized for not giving 100% to her clients.

My case 38964577 was not resolved. I was given a voucher for 150 dollars to fly again. I was looking for help in applying senior discount and points to our recent purchase of tickets (that I could not get help before purchasing).

The purchase was on 3DUN6A. Please look back into this. Thanks.

Checking in to the Hawaii safe travels at San Jose airport. After waiting in line for an hour I was treated horrible by a southwest agent. Stephanie Simms. I set my Bach down and brushed her paper that did not fall and she said you could apologize I’m like sorry for what and she said yes I would not expect you to have morals. Who does that.

I am a platinum southwest member fly southwest a million times a year. I want a response to this complaint. So rude and awful.

My wife and I had an early morning flight last Saturday from San Jose to Burbank. The female lead cabin crew member told us before taking off how to use the cards that signify drink choices and warned us that failing to point and trying to engage her verbally with drink orders would be ignored because she "would walk right by" us if we tried. That is not only rude but it could be an ADA issue. I have never heard that type of remark before.

The flight was in the air a short period of time - 41 minutes. The air crew did not ask us for drink selections, did not distribute snacks,. and did not explain why until after the descent commenced. At that time, the lead said that there were reports of turbulence. No turbulence was encountered. I also checked the pireps before and after the flight.…

One of the last to board and a middle seat in front was empty. I asked the Flight Attendant if it was ok to sit there. She said yes. The man next to me kept digging his elbow into my ribs. I asked him to stop and he would not. I called the flight attendant and her answer was I should have asked for another seat earlier.

She did not tell the man to stop so I jabbed him back with my elbow. Then she calls the police on me. Who reported me to the FBI because I defended myself.

Agent startimg her shift at BWI wouldnt move keep saying go use self check in yalkimg to someone already working and then called me an itiate black women me not 50 or 6p no reason for name calling but its evident why these a####areninvolved in so many fights im travelling not interested in this petty bull####next flight womt be southwest

Flew in southwest in June 2021 and October 2021. Had issues in June and you gave voucher and drew us back to you and had to buy new tickets from another airline (pay high price) in October to return to my city.

And southwest still paying $100 voucher to fly again . In October spent $2100 for 4 tickets. Worst airline to travel in. I am in $2100 debt since I had to buy new tickets.

I am writing to complain about the actions/words of a pilot that recently shouted " Go Brandon" over the intercom. He needs to be fired. It was very inappropriate, unprofessional and against regulation. I hope you take these complaints seriously.

We demand that you fire the Pilot who pushed Donald Trump nonsense ("Go Brandon") onto innocent passengersi in a safety announcement!!! Do it NOW or we will fire YOU!!! Kenny Wohl Craig, Colorado

Harassment, Berated and Insulted by Rebecca (flight attendant as seen in the attached video). Flight #416 from Nashville to Denver on 10/18/21 at 3:55pm, confirmation # 3DSSUG Jacqueline Moore 992 S 4th Ave Ste 100-426 Brighton CO 80601 720-940-7757

First off, please let me say that I am 60 years old and have been a customer of Southwest Airlines (SW) for over 35 years. My Frequent Flier number only shows about 20 plus years I think. Never in any of my flights from any airline have I had an issue with anyone at the airport or airlines of any kind. We have flown throughout the pandemic at least 15 times, not all were on SW as some places they we had business/vacation SW did not fly there.

My fiance and I were waiting in line to board the plane on the tarmac and were talking about our…

Delay in connecting flight. Flight 1210 Denver to Philadelphia. Gate attendant uninformed. Moving people back and forth from one gate to another. Moving times back and forth, giving a boarding time already past the time of departure. Then after over an hour flight changed.

Gate attendant really was confused. People just really unsure of what was going on. Tried to be funny but really came off sarcastic. My opinion connecting flights overbooked. I was heading to my mom's funeral, and was patient, but extremely dissappointed.

I served in the military for over 23 years. Stay professional, and be prompt, courteous, and keep people properly informed.

In august of this year I made reservations for my wife and myself for direct flights from mci to san diego a few days later I was told my flights were changed and we would have connecting flights both ways the reason we went with SW. was for direct flights which we now did not have we payed extra for business class so we could board early for better seating the first flight to PHX.

was ok we sat in the 3rd. row all 3 flights after that going and coming back were not good we never sat any closer then 12 the last flight we were in the 3rd from last row at the gate the women spoke with thick spanish accents when I tried to tell her we were A 5 and

six she was letting people to our left crowd in and board when I questioned her she sad it was open seating we had the same issues flying back…

Southwest cancelled my grandmother's flight and put her on another flight 2 days from now with two stops. This is no good, because she is traveling alone and cannot walk. When I called about helping her get on another flight with less stops, the customer service representative said we would have to pay for the new flight (which I don't think we should because Southwest cancelled her flight in the first place).

I asked to speak with the customer service rep's manager and he started screaming at me, and told me I cannot speak with his manager. Then I asked for his name and he told me I could not have his name and then hung up on me.

I called the number again, and was connected with him again. As soon as he heard my voice, I asked for his name and manager and he hung up. This is so…

Hello, My name is Tassica Brown. I recently travelled on flight 784 from Las Vegas to St. Louis on 7/23/21. I am writing this complaint to express my TOTAL dissatisfaction with my flight experience. The flight was scheduled to leave at 7:25am PST.

Due to serious technical issues the boarding process started well after 8am and the passengers had to board in groups of 10. Once on board, there were serious delays which passengers were not made aware. The flight didn't push back from the gate until 9:49am PST (nearly a 3hr delay).

During the flight instructions, we were made aware that there was no wi-fi available. This revelation was a total disaster and was basically unacceptable, especially how long we were already on the plane. Passengers should not have a 3+ hour flight and have no…

Las Vegas Airport gate C9 flight 1702 on 8/16/21. Gate agent wore his mask under his nose. He also wasn’t making passengers board in Letter/Number order. I am a long time A-list memeber. After 1-15 I was A17. I point out to the agent that he just scanned in a couple ahead of me with A24 & A34.

I then let him know I fly lots of flight and pay lots of money to SW to get Alist. He refused to let me board and called a supervisor. He held me until after C group boarded. And was very rude.

Attached is a photo of him with a mask worn incorrectly. I ask him for his name and he wouldn’t give it to me or the flight attendants.

i will never ever fly with this airline again. I was asked to give up my seat for someone with medical needs that needed to be home right away. I was promised $600, the price of my ticket, a new ticket for the next day, a hotel room, transportation and my meals comped.

After my orginal flight took off, I was made to wait. After about an hour of waiting (while staying in communication the entire time) I was then told they would NOT be getting me a hotel room. Everything they promised dissapeared.

I was rudely disrespected by the staff. They then proceeded to find someone black to "cuss" me out. The police was called on me and I was told to leave the building and find my own way. Being that Vegas has so much going on this weekend it was damn near impossible to find a place to lay my head.…

My sister and I booked a flight march 2020 had to cancel it because of the corona virus. 2020 made another reservation and we had to cancel again because of the virus. My sister Sheila has dementia and not in the best of health.

We didnt want to take the chance of her getting the virus so we cancel that flight. Shei is askin for a refund for those flights. Please help us out on this matter. Please send email to phone number 615-7204550 my name is Linda Kepple.

Sheila's email on her computor is not working. We both are in our 70"s and not ready to fly for awhile. Thank you for your help

92. They now cancel a return flight to Tampa Florida at the last minute and booked my wife and I with a transfer through St. Louis, MO. Unacceptable. I wanted a total refund and Jasmine Moore from Southwest cooperate office stated Southwest does not give a refund.

We have been a loyal customer for over 15 years and now we will never use this airline again. Ms. Moore was reading from script like a robot. Someday she will be replaced by a robot who would actually do a better job! My flight was 23MJ9G

Long time flyer in SW rewards program. Booked 2/2020. /2020 two days before flight. No notification. SW auto rebooked on much later flight. No notification. Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels.

Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered. COVID-19 shut down destination travel hotels, entertainment, restaurants, etc. Not possible to have a vacation.

Additionally rental car was lined up with flight arrival. Rental agencies cancel reservations one hour after time booked. No exceptions. Hotel cancelled and refunded a day before travel. Therefore, we could only stay in airport for entire 2-week vacation. SW cancelled due to COVID-19, so why rebook…

The reason for this complaint today is because my son had a flight at 6:05 PM from Dallas to San Antonio Texas. My son arrived at the gate about 14 minutes prior to the planes takeoff when he arrived he stood in line behind some people they were having some issues in front of him by the time he got up to speak to the lady she had told him that he was no longer available for him to board his flight.

She also informed my son that his flight was full and that he would not be able to board it all of this was going on while I was on the phone with my son I spoke to my son the entire time he was standing in line waiting to be serviced so when he got there and the lady told him he was unable to board his flight I told him to tell her no because he was in line.

Then I told him will since they’re…

Broken zipper on luggage . This is the second time this has happened within a month of traveling.

Southwest has today canceled not one but two flights on me. I was initially booked on a 4:39 flight from New Orleans to Dallas that would’ve arrived in Dallas by 6 PM. Instead, when I arrived at the New Orleans airport I was informed that my flight had been canceled because of construction at the airport.

The woman at the counter asked had I received notice of the cancellation and of course I had not. They booked me on a flight that left more than an hour later, and it was to San Antonio where I would have to catch a second flight at 8:15 to arrive in Dallas by about 9 PM.

So I had three hours to kill in the New Orleans airport,. I arrived in San Antonio only to find that oh yes that flight had been canceled as well and they had booked me on a flight that left after 9 PM, which means I…

I hade made a complaint and I received a response from Susan Oltman thank you for your response - I just want to clarify I was not upset the late flight...just the unruly attendant. I will not fly southwest it really left a bad taste

Hi l know nothing will actually be done about this because all that’s going to happen is the employees will be asked about it and they will all stick together and lie. And at this point I don’t care because I’ll never use Southwest again but figured I should let someone know about my very horrible experience.

First thing that happened was our original flight was canceled at 10;50am and then couldn’t get another fight till 6pm mean while I had to sit in a airport all day with a kid and a wheelchair assist person that I had to pay for food and drinks out of my pocket for the entire day .

Then the fight was delayed again for another hour . So after all that which I wasn’t even that mad over that we finally make it to Baltimore BWI and they lost our luggage. So then I’m told to go to a office…

I was booked for flight to leave 20min before luggage got stuck in St Louis had a straight flight from mco to Dca got luggage next day half of items home out of suit case had a little charm in pouch for new grandbaby missing it's sad that this company has theivs me and my daughter that military fly Southwest but looking into other options .look like some one had spill coffee clothes was wet

To Whom it may concern.. I Lana Gooden and Claire Ashby Lewis was coming back for Cancun and we was treated badly on our way back. we already clear customs waiting for our plane to come when their was an over head page for Lana Gooden.

when I went up I was told I was pick for a second check. they treated me like I was bring in something. I was a shame . then we went on the plane they came again to ask my friend Claire Ashby to come off the plane to do another check on her ..

they say she may be hiding something for me. We are hard working women that loves to travel. I don't appreciate that kind of treatment. we are not criminals. Tina, Doug and Trina was nice to us try to make us feel better.

thanks for listening and I hope this doesn't happen again. Sincerely Lana Gooden and Claire…

Southwest Airlines July 14, 2019

My confirmation number was V5P8SG. I was flying out of Boston to Birmingham, Alabama on July 3rd.for my 50th class reunion that would start on July 5th. I arrived in Birmingham to find out my luggage was not there and at the time Southwest could not locate them. Incident number BHMWN02540870. I was told on July 5th that my luggage had gone to Chicago and would arrive to me on Saturday July 6th. After I inquired further was told my luggage would not arrive until Monday July 8th. I was told I could buy necessary items up to $300 hundred dollars. Not really enough to buy what was needed. I had to travel from Marion Junction to Montgomery to shop. I didn't have time to really enjoy my vacation because all of my clothing, jewelry, makeup, etc. was missing. When…

7/14/19 Hello: My confirmation number was V5P8SG. for my 50th class reunion that would start on July 5th. I arrived in Birmingham to find out my luggage was not there and at the time Southwest could not locate them. Incident number BHMWN02540870.

I was told on July 5th that my luggage had gone to Chicago and would arrive to me on Saturday July 6th. After I inquired further was told my luggage would not arrive until Monday July 8th. I was told I could buy necessary items up to $300 hundred dollars.

Not really enough to buy what was needed. I had to travel from Marion Junction to Montgomery to shop. I didn't have time to really enjoy my vacation because all of my clothing, jewelry, makeup, etc was missing. When I received my bags…

short and not so sweet. I do respect Southwest airlines and I will always book my flights on Southwest Airline. its the best airline around.

the problem I had was my flight was cancelled in Islip (N9CQI7) for both me and my wife scheduled for Saturday 6th. and rescheduled for Monday 8th @ 3:00pm. I have a good relationship with my in-laws but it was discomforting to ask to stay. I had limited insulin with me and ran out that Monday and it was to late to have it shipped. The rescheduled flight back to Albuquerque was extremely long and didn't arrive to two in the morning, including the gained two hours. some my bills (credit card payment) was overdue by the 9th. (the day we arrived) and I missed an appointment scheduled for the Monday the 8th and don't know if I can reschedule.

I booked a flight May 20th from Chicago to Montego Bay to bury my grandmother June 20th. This is a ritual that was planned so that all of the immediate family could attend. 00. m. and began to check in to fly with my conformation number i was told by the attendant that i needed to provide Veterans documentation since i purchased a military ticket.

Myself knowingly having NO affiliation with the VA was flabbergasted. The representative PAULINE spoke with her supervisor and they informed me that i indeed purchased a military ticket and would need to show proof of me being a veteran. At the same time i also called southwest customer service and was told by 3 different employees that a military ticket can only be purchased via phone not online and they are not sure why this has happened to…

My Suitcase ( Sharon Dardy)got dirty and torn. My Sister's suitcase (Mary Neville)someone went into it and a piece of Jewelry and Picture frame got Broken .

Confirmation number NZ9AKE Sallie Youngman. Carol Hulsey. Flying from New Orleans to Denver. Flight cancelled due to weather. We were stuck in New Orleans, had to get a hotel. Tried to get in direct flight, told in New Orleans, only flight via Houston.

Checked bags to Houston on Sunday. Quite by accident, no help from you, found there were seats on direct. Bags went to Houston, we travelled on direct. Had to wait for bags 4 hours at Dia because you would NOT deliver.

No help in baggage claim told, no longer porter help. Sallie in wheelchair told, by Southwest agent, I would have to make more than one trip, and laughed. I had two large suitcases and Sallie in wheelchair. She thought it was funny!!

00 to change her flight back to Florida, because we got delayed due to no fault of our own.…

My name is Sandra Galindo Williams and I have a complaint regarding that we could not go through the security check with my 74 yr old Mother who gets dizzy spells and has been loosing her balance here lately. We were told by 2 of your agents, one being named Valentino and did not catch the 1st lady’s name, when we were checking in her luggage and getting boarding passes for her that we couldn’t get a gate pass to go through security checkpoint with her if she wasn’t a minor or needed a wheel chair.

There are plenty of reasons other than needing a wheel chair why someone would need assistance! My ex-husband and I explained that we always have gone through with her every time we take her to the airport and also when we pick her up.

My Mother said that it was ok she could manage and we kept…

We were scheduled to fly SW from Denver, CO to Hartford CTon May 28 2019. The flight was cancelled due to mechanical problems. We were not offered a timely flight to return home, only offer was 2 days later. We were forced to make other arrangements, flying on Delta for $2756 for 4 family members to fly home.

Southwest has refused to assist in any way and is unwilling to compensate us for the cost incurred. This is a terrible airline, they made over 900M dollers in the first quarter and surely could have covered our costs. We are senior citizens on a fixed income.

The loss of this amount of money will impact our budget greatly.

On 5/28/2019 I attempted to fly from Reno/Tahoe to LGA New York with a stop in Chicago. When the flight arrived in Chicago, I learned the flight to LGA was cancelled "due to weather". Obviously a long line to book another flight into LGA.

Gate clerk was only able to find a flight from Chicago to Orlando and then on to ISLIP Long Island NY. So I agreed to take the flight otherwise it would be 2 days before they could get a flight to LGA.

I was told my luggage would be routed to ISLIP. When I arrived in ISLIP at 1:30 AM on 5/29/2019 due to more delayed flights, my luggage was not there. I tried to report it to the ISLIP baggage customer service who told me my luggage was in LGA.

Not sure how my luggage got there since they couldn't get me there! In any event ISLIP refused to open a claim…

On Thursday 16 May 2018 i had a family emergency at my home state of NY and had to be home urgently. I had a return flight scheduled for 28 May and returning on 4 June 2019. I called your reservation immediately and explained my situation and was told that i could not gotten out that said Thursday, but was assisted on a flight for Friday 18 June arriving about 3:30 p.m at LGB. The Agent told me that i would have to pay $62:00 for the one way ticket. I did not know how long the emergency would have lasted so I told the Agent that i would like the return flight for Jun 4 to be cancelled. I ended up staying extra days in NY until my Daughter and baby grandson were discharged from hospital.

I called your Reservation around the 24 May, and told them that I had a return flight to ATL on 4 Jun…

On boarding plane I had to ask attendant if I could sit in aisle seat where she was standing. She said yes, but did not move. She moved when I asked her to. When attendant set down my glass, it tipped over & ice cubes went all over tray table. Attendant said "sorry" & kept going. I certainly did not put the cubes in my drink.....they just melted all over. I scooped the mess in the clean up bag and said it was from the spilled ice. This attendant was a female and the younger of the 3 on board. Absolutely no response from her at all..... I have flown SWA for years and surprised at the robotic attitude/response of the attendants - 1 male, 2 female.

RW

On May 23,2019 at 5:30am we get a text that our flight has been cancel, this is my wedding day, and I was charge $500. because we were late for the wedding, what a incontinence. We had 2 stop and don't get to our destination 8 hours seen like 10 hours. I'm very unhappy.

Hello, I was scheduled to fly out Saturday morning @ 7:50am (UFNNZK) on flight 3605 to Chicago, leaving from BWI airport for a connecting flight 3605 to LAX leaving at 11:05am. I checked in at 6:05 am at the self check-in kiosk and checked-in one bag.

However, after I checked my bag and went through the security check-in and then preceded to the boarding gate, I received a telephone call from SW stating that my flight was cancelled. I then left the terminal to go back to SW customer service booth to receive help to book another flight to Las Angeles, CA.

The staff was very rude during this transaction as if the cancelled flight was my fault and as if I did something wrong. The agent finally put me on a stand by flight 8880 that left several hours later at 9:45am.

After I landed at LAX…

There is not enough room for all the complaints that I have. One big one is how long I have waited on hold for a person to talk to about the complaints. So I'm writing a letter in hopes that I will get someone to take the time and respond to me.

I was on flight 1438 on April 23, 2019 that was scheduled to leave Las Angelos at 5:40 pm. I arrived to the airport and checked in at around 3:35 pm. I was never told by anyone, emailed, or text that my flight would be delayed 5 hours.

It made a very uncomfortable situation. When I spoke to someone at the airport I was informed that they email me and the text the person who paid for my ticket. That person was my sister who drove me to the airport and no text came through her phone.

Also they claimed they had none of my information, but my boarding pass was on my phone, and when I finally got home at 4:20 am I checked my email and there I found the text send at 3;50 pm that the flight would be delay. I feel this is very unfair and I need someone to get back to me with a better…