Southwest Airlines

I was on flight 1438 on April 23, 2019 that was scheduled to leave Las Angelos at 5:40 pm. I arrived to the airport and checked in at around 3:35 pm. I was never told by anyone, emailed, or text that my flight would be delayed 5 hours.

It made a very uncomfortable situation. When I spoke to someone at the airport I was informed that they email me and the text the person who paid for my ticket. That person was my sister who drove me to the airport and no text came through her phone.

Also they claimed they had none of my information, but my boarding pass was on my phone, and when I finally got home at 4:20 am I checked my email and there I found the text send at 3;50 pm that the flight would be delay. I feel this is very unfair and I need someone to get back to me with a better…

22. Confirmation number NAMCU6. I spoke with a representative by the name of Mary. I understand that your calls are recorded and I am asking the you listen to the call and see that Mary never informed me that of my flight information.

I thought I was booking a straight through flight to ATL going and coming. 22 and now I am being told that it is a layover flight and leaving at 6 am in the morning and the return flight doesn't get in to Philadelphia until 1 Am in the morning.

I am totally disgusted and these are city workers they don't have a lot of money and the straight though flight is $366 I can't ask the people for $72 more dollars. I would have never booked this flight if I knew this or told them the cost.

Now I don't know how to tell these people they cant go because of this…

daughter also had medical equipment packed in luggage and yes its missing too. I'm confused on how scanned luggage disappears NO TRACE, POOF GONE. Come on what kind of service are we paying for. The price of tickets are sky high, there are all kinds of delays, and service well seems to me is lacking !!!!!

Yes Bradley Airport has been in touch but NO news about her luggage. I will not accept the irresponsibility from your airline. It is NOT acceptable. I want her luggage found and I expect her to be…

I have been a customer with southwest for quite awhile. Service has been good. But lately most of the flights I have been on have been delayed. I know things happen but this is getting tiresome. I am to the point of considering not to fly with you until you get your act straight whether it be with the planes or your contract with the mechanics or whatever the reason may be.

It is to bad because my choice has always been southwest but how far am I expected to go with this? Thanks Ron

On Thursday, April 11th, 2019, I printed my boarding pass with paid early bird boarding. Upon arriving at LAX on Friday, I was informed that Southwest had changed my flight and as a result, I no longer had early bird boarding.

Will Southwest refund my early bird boarding fee?

Thank, you,

Jerry M. Mallery Reservation # QAHHUV

I am really confused how your front desk people define handicapped individuals. This situation occurred in Las Vegas the same place a previous complaint was made before this one. I was standing in a line with other handicapped people there were two ladies handling the line.

I watched them deal with the same two customers for over 15 min where individuals started walking away from the line we were standing in. I have a bad ankle and foot so the standing was making my foot swell up and start hurting.

I never seen another agent even come down to help or a supervisor.

Finally after about 30 min in line our turn came up and the lady said to my wife that the disability line is for people in wheel chairs only. I heard that and was extremely upset with her. My wife went and printed out our bag…

74 to you Refunds Department. We are requested a refund of our hotel room cost for the two nights. This was an unexpected cost. We are senior citizens on a fixed income and have flown Southwest for over 30 years.

Your prompt response would be appreciated. com

I booked a new reservation last week and tried to use a credit I had of $141. I called customer service for assistance and got a person obviously in India. There’s nothing wrong with a call service based in India, but they should at least know they work for the airlines.

The background noise was so loud he couldn’t hear me well, could find the reservation i was referncing the credit for. When he finally found it he told me it was $91, and not the $141 it really was. i was looking at a ticket of around $480; he could only see $530, or thereabouts.

at that point I lost my temper - it was him that said $530. Three or four more calls and I had the same type experience - one suggesting I would have to call the airline directly (i thought I was)??

i sent an email - and was told to contact…

confirmation QJFE5

I CAROLINE GOODMAN MY SELF AND DAUGHTER ARRIVED AT LAS VEGAS AIRPORT AT 5:20AM ON 5-27-2019 WE CHECK IN. MY LUGGAGE BEING THAT I WAS DISABLE i WAS PUT IN A WHEELCHAIR.. MY DAUGHTER COULD NOT PUSH ME BECAUSE SHE HAS A LOWER BAD BACK AS WE WAIT FOR SOMEONE TO COME TO ASSIST ME TO THE GATE. IT TOLD OVER (ONE( HOUR) FOR SOMEONE TO ARRIVED. 6;28AM .. WHEN I GOT TO THE GATE . AS i SAT THERE WAITING IT WAS ANNOUNCE OVER INTERCOM THAT THE GATE HAS BE CHANGE. . AS I WAITED FOR SOMEONE TO PUSH ME TO THE NEW GATE ... THE TICKET AGENCY PERSON CAN OVER AFTER 20MIN AND SAY SHE WILL CALL SOMEONE TO COME AND PUSH ME TO THE GATE. i WAIT OVER ONE HOUR KNOW ONE CAME I TOOK MY CANE AND SLOWING WALK TO THE GATE. AS SAT ON THE PLANE I WAS IN SO MUCH PAIN..

CAROLINE GOODMAN…

My experience in the San Francisco lobby was terrible.

First of all my flight to Dallas was completely cancelled and I did NOT get a notification through the app. I just happened to be digging through my email and saw the flight was cancelled only a few hours before we were set to depart.

What is the point of an app and in-app notifications if it wont even tell me when my flight is being cancelled?! Then I cant rebook via the app because it keeps saying "ERROR" and the phone lines are too busy to get through...

so I have to get to the airport and talk to a southwest employee to get the situation straight. " So we get the tickets, get in our $60 uber (money I did not budget for) and the guy freaks out when we tell him our flight leaves in an HOUR.

He drove his butt off getting us there.…

Flew from Orlando to Omaha. A couple both over 400 lbs. Sat next to me so I had to sit partially in the aisle since they took up a fourth of my seat and the plane was full and I couldn't move.

I arrived with cramping muscles and a sore back since I couldn't sit in my seat correctly. Worse flight ever.

Confirmation # QKWDEQ/QBFR8Y On Sunday March 10,2019 our flight from Houston to Orlando flight#3033 was cancelled. Our flight was originally from Corpus Christi, TX to Houston then to destination Orlando. On March 11 Due to cancellation we were rerouted to San Antonio then Kansas City and then Orlando.

We were forced to rent 3 vehicles to transport my family to San Antonio. 00. 00. 00. 00. This caused a huge inconvenience to me and my large family which consists of small children. We feel the vouchers did not compensate enough for our vacation loss.

We are loyal southwest airline customers for the past 25 years. We would appreciate compensation for our losses in the form of reward miles on our rapid rewards account under Muhamad Almouie #00001010743650. Thank you for your attention to…

I put a flight on hold on 3/13/2019. I called back to confirm the flight and pay for the flight on 3/14/2019 at 2.06 pm. At the beginning of the call it said I had a 6 minute wait. Someone finally answered at 3:57 pm. This is very poor customer service. The girl I spoke to seemed in a big hurry. I did make the reservations SOF6J3. I believe you need more customer service representatives, with a better attitude. I was making this reservation for my Grandson. Stephen Ilovsky. My name is Joan Jenkins jenkinsjoan@att.net my phone number is 330-787-2004.

Joan Jenkins

Flight # 2655 Seat # 26 March 10, 2019 My flight was to depart at 2:00. Delayed to 3:40. Delayed again to 5:40. I boarded the plane. Passengers were told there was no pilot and it would be 10 more minutes.

Once again, no pilot until close to 7PM. Once the pilot arrived we were told another delay because of paperwork which is understandable.

Meanwhile my tray broke as I was leaning on it and it had to be fixed and more paperwork had to be completed. This experience was terrible. Flight attendants were telling jokes to passengers which was annoying. I am not one to complain but this experience was unacceptable and I honestly believe I should be compensated especially if Southwest would like returning customers.

I am sure Southwest thrives on happy customers. I missed work as well. I work…

Flight 241 out of San Juan was suppose to leave at 2:40 pm. It did not. Flight was delayed 7 hours not leaving San Juan until 9:40. Durning this delay Southwest representatives were continually giving out mis information as to the "new" departure time.

Originally it was only going to be an hour delay than a 7 pm departure than 8:45.

Finally after the 8:45 time frame wasn't met it was than announced that a "new" plane just for our flight was being sent. This was not true. A scheduled flight from Orlando was scheduled to land at 9:30 which it did. SURPRISE !!!

This was our " new" plane. During this lengthy delay our luggage was placed on the tarmac waiting for the new plane. It RAINED .. we had to tell the Southwest representatives that our luggge was getting rained on. They proceeded to…

I had paid for myself and daughter to be in the “A” boarding. We ended up being A-20 and A-21, however we did not board as that number. Our flight was flight 63 out of DALLAS to HOUSTON. Apparently another flight was cancelled, late, or something and they where allowed to board before everyone who has been waiting to get on.

It would of been nice if Southwest could of communicated and explained the what, why, ho come. What we got was mad kais for the boarding process that no one knew what was going on. Then they put us in the plane and we set cause they where not ready to take off.

This was very disappointing to know that I paid for a early bird check in, certain seat class, also made sure to check in personally to just have it thrown away as nothing. I will now consider other airlines,…

Called your Customer Service line earlier today and spoke with Sugar regarding a reservation I made late last week. My son made the reservation and had put my rapid rewards number in, which in turn, placed my name as the passenger.

We decided to pay instead of using points and the reservation was made in my name instead of his. I realized this 3 days later and called to change the reservation to his name. This customer service agent was very rude and sarcastic, which I had never experienced before.

I have been flying SWA for years, and have never had a bad experience until now. I just wanted to bring this to someone's attention. It was very upsetting. I know your motto is to provide good service, but Sugar did not.

She did credit my SWA credit card the flight amount, but not the extra…

The flight was smooth and flight attendants were great.

However, we did not have WIFI ON OUR FLIGHT FROM HOUSTON TO DENVER. My daughter missed 3 days of school and we desperately needed that time on our flight to get her caught up with her homework. I was very unhappy about that.

That was 2 hrs of wasted time for homework. A lot of us depend on those flight hrs for work and school catch-up. Very disappointed:( Sincerely, Charley Zomar

We both flew of SWA flight 5444 on Feb. 24, 2019 to FLL, We checked our luggage prior to boarding in PVD. Upon arrival in Ft. Lauderdale we picked up our luggage and noticed the luggage felt damp. Upon arriving at our vacation home when we opened the luggage and every piece of clothing was soaked along with shoes, electric razors, etc. Every piece of clothing had to be washed, dried and ironed. We do not know where the luggage was damaged either in Providence or in flight.

We are requesting you investigate this matter. We are also requesting that we be reimbursed for this horrible problems we encountered. Thank you for prompt attention to this issue. Lisa Manfredo Edward Gomes

On Feb 15th my husband and I were scheduled to fly our return flight back to Burbank Ca - from Sacramento, CA on flight # 0689, departing at 11:00am. We contacted Southwest 8:30 telling us that our flight had been cancelled!

We called the Airlines and asked hem to put us on another flight but were told that all flights for the day were "sold out". We then asked if they could put us on another airline and were told that Southwest was not affiliated with another airline, however, they could refund our money and we could find our own flight back to Burbank.

The airline customer service representative offered no other solutions! 00 and take a 12 hour flight on a competitors airline that did not fly direct, or rent a car and make the 7+ hour drive to Burbank to pick up my car and then an hour…

Despite making reservations 2 months in advance and checking in within seconds of the 24 hour advance, I was assigned B42. ” I guess SWA forces you to pay a $40 upgrade to avoid a Center seat. Bags may fly free, but the hidden fees make SWA as expensive as any other airline. Service is very poor.

I am writing this as I am waiting to leave StL for PDX on 2/20/19. Departure time is 2hrs and 5 min late and counting. I fully expect SWA to have a good laugh at this complaint. A former loyal SWA customer and frequent flier.

My complaint is how Southwest Airlines uses the advertisements saying your Rapid Reward Points Don't Expire. But you have to read the Fine print. Using the terminology "Don't Expire" is deceptive trade practice to lure the public into purchasing your service. Basically, False Advertisement. Which is illegal practice, especially here in Texas. I had a good amount of points in my Rapid Reward Account. Then come to find out last night that they had expired on January 19, 2019 due to no activity for a 24 month period. My employer (State of Texas) uses Southwest Airlines. But here forward, I will choose to use another airline. I would suggest you should reword your Rapid Reward advertisement. I've read many of your complains.

A deceptive trade practice is activity by an individual or business…

James Philpot 9/11/2018 10767 Neal road Forney Texas 75126 972-342-2425 To whom this may concern, First, thank you for taking the time to read this letter.

Secondly, being an aviation electrician in the Navy and having some common sense about weather delays, I understand a lot. Believe me, I didn’t want to write this letter since I can barely use either hand since I am about to get joint replacements in both hands but felt compelled to speak up for my fellow Americans who may experience being stranded in an airport.

On Thursday September 6th my wife and caught a flight out of Love Field to MacArthur airport in Long Island with a 1hour layover in Baltimore. Our flight was a hour late for departure due to a lightning strike and a change in takeoff direction.

I get this as I watched planes…

Hello RE: 9182 4701 1989 2939 Security Code 4508 Issued 08/02/2018 I have a SW Luv Voucher expiring 02/02/2019 for $379.00. I will not be able to travel before it expires. I don't understand why you can't extend it. It's a lot of money for me to loose for intended future travel. This originated when I had traveled to Houston and had to take an emergency flight back to MIdland before my actual reserved flight. Southwest is know for Excellent customer service and worth me taking the time to ask, because the lady I talked to on the 800 number was short and rude.

Sincerely Angula Hastings

I am reviewing my charge accounts for the year. I found a charge for a trip to Dallas TX applied to my charge account. I have never been to Dallas TX. 99. 96. Please contact me at 630 701-2669. net. Carol Cooper

Good afternoon, On January 7, 2019, I had two flights with Southwest.

First flight was 451 from Cleveland to Midway. It was a turbulent flight and unable to serve beverages. It was a short flight but nonetheless some beverages should have been provided, if nothing else then when we were exiting the plane.

Maybe some would not have taken any beverage but for me it was important since needed to take medication. More importantly, second flight 701 from Midway to San Francisco was "the worst flight " I have had. I understand open seating but then some effort needs to be made that people who book airline tickets at same time want to sit together and not be separated.

I and my husband got on when all the aisle seats and window seats were taken so now, we have to sit apart. I spent the whole trip…

We departed Sunday afternoon, January 6, 2019, from SFO to DIA on Flight #4243. The flight was slightly delayed due to an extremely full plane and inclement weather. The issue was the way baggage was handled due to these two situations.

Some of our luggage was transported on another flight, while other luggage was allowed to sit on the cart on the tarmac taking on a great deal of water. We actually saw one of our bags from the terminal sitting for an extended period of time completely uncovered in torrential rain.

We had lost luggage at arrival to DIA due to the baggage that was transported on another plane. Both issues could have been handled simply by communicating the transportation issue so that we were aware once in DIA to locate the luggage differently, and by placing a tarp over…

Use to travel all the time on Southwest in early mid 90s, great airline. Now starting to travel again and went back to old faithful Southwest, and it has turned into a scam with all of upgrades you can do and the way they market the airline.

Left on a flight out of St louis on Dec 28th, flight delayed 30 minutes waiting for a connecting flight that had 2 people on it. Coming home Jan 2 flight late an hour and half no problem weather delay probably.

Load up and taxi out to runway and sit there for half hour, and pilot says flight cancelled one of pilots time out, go back to terminal and greeted by Southwest employee saying your on your own book a connecting flight on your phone at 1:30 in morning. Needless to say my $40 upgrade was not refunded and my hotel room wasn't.

Left next morning…

i was told my fish cant fly after i passed through tsa and all other checkpoint until flytime they had no reasonable explanation the pilot after we landed made a remark saying "dont forget your fish with a chuckle "this was flight 4060 chicago to newark nj decmeber 31st 2:15 pm and i have a checked bag missing over a day thank you.

I purchased a ticket to 6BECM8, and cancelled the ticket on November 11, 2017, I was told I would have a credit for my next trip. Well I tried to receive the credit to purchase a ticket and I was told that the money that I paid has expired.

46 for a ticket, there is NO way I should not still be able to use my money that I had paid for the ticket. You are a HUGE corporation, it is not right that you will not allow me to use these funds for another ticket.

I am not asking for a refund I was only asking to be able to purchase another ticket. I have been very ill the last year and was unable to travel.

I had a ticket for a returning flight from Orlando to Richmond scheduled to depart at 625 pm Dec 29. I diligently waited for the 24 hour check in window to open and checked in with nice boarding positions for both my flights.

2 hours after checking in I received a text saying my flight was cancelled. I booked an alternate flight that required me to leave for the airport hours earlier than planned. Because the flight was canceled so late when I rebooked my boarding position went from high A/low B to C positions for both my returning flights.

I spoke to an agent at your call center who informed me the flight was cancelled because of operational maintenance, something entirely southwest’s responsibility and control. Both the call center agent and their supervisor refused to take any action…

I flew out of Denver,Co. on 12-26-2018. I had a PRBD WCHR. I still have my boarding pass with it printed on my paper work. I have trouble working . They parked me right next to the desk. I got there 2 hours ahead of time, I waiting 1-20 mintues before they picked me up to bring me to the gate.

I got to the gate 10 mintues before we boarded. I don't like to fly and it stressed me out a lot, I kept asking the two ladies that was on when they would bring me to the gate. Her answer was (I have a schedule and she was would bring to ones that were leaving first.

I did what I was suppose to got to the check in 2 hours earlier, many other people came in after me and they didn't come in 2 hours early like I did. I was not feeling well when I got there and then they women just kept tell me they…

I filed a formal complaint against Southwest Airlines, (hereinafter SWA), based upon the following facts: I booked a round trip with SWA, departing Phoenix, AZ, on Oct. 8, 2018, bound for LaGuardia Airport, NYC (hereinafter LGA), returning to Phoenix on Oct. 10, 2018.

I never reached my destination of LGA, due to egregious failures and/or errors on the part of SWA personnel, who sent me back to Phoenix from St Louis on the morning of Oct. m. on Oct. 9. SWA personnel sent me to three different cities, Dallas, TX; Little Rock, AR; and finally St Louis, MO, where I was stranded overnight.

To add to this damage, SWA lost all my…

Hello,

Flight #5807 out of MCO Olando 21 Nov 2018 into Regan Nation.

Flight was great, staff onboard was great very helpful, just what I've come to appreciate with this airline.

However, once we landed at Regan National the lady that pushed me in the wheelchair took me to baggage claim retrieved my bags then left me sitting there and never returned. I don't know her name she didn't give it. I have never experienced that before with any other airlines, any other terminal nor any other state.

Overall my flight was great service at the ticket counter outstanding. My complaint is with the young lady at the gate. Yesterday morning flight 5984 out of Regan National DCA Monday 26 Nov 2018 @ 0605 to MCO Orlando Conf #JIF3GL.

A bit of reason I fly Southwest when I do travel is because when I…

I am an A List preferred client of Southwest Air. I fly at least 2 trips per month and will be flying more in the future. The last 4 trips I have made, I am seeing that the "pre-boarding" process is totally out of control. Yesterday (11/14/18), I was flying from Ontario, CA to Dallas, TX. I had boarding pass A 01. There had to be at least 30 people "pre-boarded". Some were in wheel chairs but could walk. Others were their companions. Also, there were several that walked on with no issue - they just had "pre-boarding" passes.

I pay a premium to get the Business Class access.

I made a comment to the gate person. The person agreed with me and said it is totally out of hand. I asked what could be done about it. That person suggested I write a letter and complain.

I have never complained…

After driving three hours to get to the Columbus airport to try and catch an earlier flight I went directly to the "Full SERVICE" desk at check in and presented my paper boarding pass. I then ask the lady if it was possible to catch an earlier flight back to KC.

" my response was "not while driving down the road at 65 mph, I don't consider that safe" her response "you don't realize how much trouble that causes" my response then give me my boarding pass back and I will not bother you. By the way there was no one behind me.

This is the first time I have ever had a customer service issue with Southwest in 30+ years of flying with you guys. ". I expect better from you guys and have received it for years but maybe that is a thing of the past.

Hopefully you can go to the video and see for…

This past Monday, I was taking a flight from Fort Lauderdale airport to Tampa International Airport (both in Florida.) My flight was at 6:40am and I checked in at 5:55am with two checked bags. I made it to the gate and boarded the plane on time, however, when I landed in Tampa, FL one of my two checked bags was supposedly left behind.

When I spoke to a woman at the Baggage Claim Desk, she stated that my bag was lost due to me checking in late. I was put at a great inconvenience being that I am a student and work employee -I was coming to Tampa to make it to work on time. At the time the woman instructed I should come back to the airport to retrieve this bag, I knew I would be at work and would have class later that day.

Southwest Airlines has always been my first choice, but after…

I am longtime customer ID# 73654151. I fly your airline weekly and have put up with canceled flights, been left in airports, etc.

however I did believe that I had some type of status so I continued to fly your airline. I normally book business select, however when I tried today it was sold out, I selected anytime fare and checked in exactly 24 hours ahead. You assigned me B13.

despite the fact that others traveling with me received A19 to A23 checking in after me. I just want you to know that I am extremely upset I have received seating behind people traveling on promotional fares. Thanks I appreciate the manner Southwest treats loyal customers, goes a long way for me to continue flying Delta and achieving some type of status.

My friend was a flight from kcmo to Washington yesterday. Her seat belt didn't fit by a half inch. She was fat shamed by your flight attendant. She was so traumatized her got off the plane.

First time flying and now will never fly again. Shame shame on your airline

I travel a lot and I know that no such free. or any customer at all. She was so loud and unprofessional. but I never see her there.

file reference number for your email is 2261741379657. Still waiting for a response from my second letter---my husband and I are both rewards members 14544053 177167491 (not sure my husband got his points for this flight I do not see his number added on my itinerary just another thing to check on (please check my first note)

This is my second note as the response you offered regarding my concerns about early-bird boarding I find unacceptable .You cannot be serious, are you? You are telling me that I no longer need to purchase 2 early bird tickets because if I buy one I can save a seat for my spouse or whoever, really? What does this say to your loyal customers like me who have paid for years for 2 early bird seats. I would think- like myself they would feel insulted and duped . I am…

Flight leaving ABQ late so getting into Love Field Late. Why? Supposedly there was a fire in the air traffic control tower. Funny. Dallas PD at Love Field didn't know anything about that. And neither did the air traffic control tower at Love Field.

I HATE liars, especially those who try to blow smoke up my azz. Left ABQ an hour late & then they told me that my son won't get into TUL until 10:30 pm?

Our flight N92XBR Depart Baltimore/Washington, MD arrive Norfolk, VA(ORF ) 10:45PM We didn't take off because Norfolk Airport has had a curfew for 5 weeks(Southwest knew this). "We need to get on board in 20 minutes or be cancelled! We got down the runway and was about to ascend. Then Captain said "we are sorry folks Norfolk Airport is closed. No accomodations for hotel. We slept on the floor. Southwest had a flight at 6:AM this morning. We took off at 7:30AM. This is the second time missing a curfew. FAA should get involved this matter.

Helene B. Thomas

We were leaving Sea Tac in Seattle on Wed. Aug. 8 to fly to Chicago and home to Charleston, SC. We made reservations for these tickets a year in advance. Just before boarding we were moved to a different gate then back to the original gate then called to the desk and told another airline plane, (Delta) was blocking access to the loading gates and they would have to reschedule our leaving for three days.

Later they told another story that there was an emergency to one the passengers on the Delta plane and that was the cause of the blockage to the loading gates. The women at the desk offered no alternative. They were very rude and kept telling my husband to calm down.

We called and there were no rooms available in all of Seattle due to the airshow and a concert in Seattle. We went back to…

I tried to book 6 plane tickets last night from Kansas City to Orlando leaving July 24th returning August 2nd, and 1 ticket leaving July 26th returning August 2nd. Something was wrong with your website as I typed all our information in, I hit the next button and it deleted all my information 4 times!!!!

I called the Southwest 1-800-fly and talked with 2 different people last night and they tried inputting my information and couldn't get it to work. They said the system must be down for a bit. At that time the fare was $248 to Orlando.

I told the person on the phone I was tired and ready for bed did he think the fare would change since it was 12:15am at the time and he said "No, since its after midnight the fare will stay the same if you want to try again later". So, I went to bed.

I got…

SOUTHWEST lost my luggage, no one seems too care or want to help me just keep passing me on too a other persons luggage never showed up to mdw airport on 7/13/18 from stlouis confirmation# LFFRYQ Please HELP DAVID NORTH 708-268-5721

My son, William Kourim 11yrs old, was flying from Tampa International Airport to Las Vegas International Airport on June 25th, 2018. Southwest Flight 1152 Left Gate C33 at 6:07pm. William was flying by himself, as an unaccompanied minor, and therefore we had to go to the ticketing booth to receive our tickets.

) Upon reaching the Southwest ticketing area we noticed that there was a very large line on the ticketing line, with one Associated working the computer, while there were six associates helping the individuals that were able to check in at the kiosks and just needed to drop off their baggage.

We waited in line for almost 30 minutes before I found a Southwest Airlines Associate walking around. ) I asked her if it was possible to have one of the individuals working the baggage kiosks…

On a flight yesterday from Atlanta, the cover on my suitcase was stolen. Someone actually took time to remove the additional pins I put in it. so not only do I not have my cover, but my luggage is extremely scratched.

I have always flown with you, but will have to think before I fly again with an airline that's gonna steal from me.

we flew last August 10th, our luggage was lost and we didnt get it until the next night. We were home for a wedding, we had to purchase new clothes and cosmetics. Made several calls and would be told we would get some money, still waiting.

I didnt know who else to call or write.

I had a very upsetting experience on a San Francisco to Burbank flight on May 17th, flight 1454. bulkhead window seat. I sit here because of an injury I must use a cane; so the extra leg room affords me more comfort.

A large man sat in the middle seat and was on his phone when he sat down which he never got off of. He immediately knocked my arm off the arm rest... I nicely asked him to share but he rudely said he was on his side but he wasn't.

He did not answer but continued to push his arm into me as he stayed on the phone. The plane was late leaving and all this occurred before takeoff. I…