Southwest Airlines

we flew last August 10th, our luggage was lost and we didnt get it until the next night. We were home for a wedding, we had to purchase new clothes and cosmetics. Made several calls and would be told we would get some money, still waiting.

I didnt know who else to call or write.

I had a very upsetting experience on a San Francisco to Burbank flight on May 17th, flight 1454. bulkhead window seat. I sit here because of an injury I must use a cane; so the extra leg room affords me more comfort.

A large man sat in the middle seat and was on his phone when he sat down which he never got off of. He immediately knocked my arm off the arm rest... I nicely asked him to share but he rudely said he was on his side but he wasn't.

He did not answer but continued to push his arm into me as he stayed on the phone. The plane was late leaving and all this occurred before takeoff. I…

I recently flew to Las Vegas Mc Carran airport to attend a two day seminar. I flew from John Wayne Orange County on Wednesday March 21 and return flight on Friday March 23. On the day before the first flight departure, i went to Southwest.com at 10AM so i could get a boarding priority number. The website would not let me in because it didn't recognize my password. So I called the airline's main number and waited on hold to get "tech advice" help. I wound up being on permahold and hung up after an hour and twenty minutes. I can only conclude other travelers were having a great deal of difficulty with similar issues to mine. I got my priority at curbside, C15 i think it was.

The cherry on top of the pie however was on my return trip from LV to OC scheduled for 9:45 AM on 3/23/18 Flight…

I recently traveled with Southwest on February 20, 2018. The outbound flight crew members were unreasonably loud and totally unprofessional the entire flight. The mere chaos made it difficult to rest and get comfortable on the night bound flight to Miami. This was one of worst experiences that I have encountered with an airline carrier. I would like to receive compensation for this unpleasant journey. Also, I will be following up and would like the names of the crew members who provided service during the flight.

Respectfully Submitted, Nicole L. Davis

My flight to Jamaica reservation J9PEPQ I booked in January when I was getting ready to do my check in in February I could check in but you didn’t have my partner’s passport number which I had given you before I could even get my reservation so we were unable to sit together on the flight to Jamaica.

And then on the way back We boarded the plane we sat there for 1520 minutes they said they were working on paperwork and then and comes to Southwest employees and sit down so they lied about what we were waiting for and we sat there for a good 15 or 20 minutes and the service was really lousy.

My partner so she will never fly Southwest again with me. In addition when I applied for my Southwest credit card I was supposed to get 50,000 points I got 10,000 another issue that really makes me…

Jan 9/2018 ar 1pm received a call ,our flight with another airline was cancelled, we immediatley purchased two tickets on Flight#1597,confirmation#O8JC4O. 00 charged for roundtrip. We understand the no fault delay but do not understand the time misrepresentation on our boarding passes. 00 for a cab.

I am a veteran on a fixed income and it was very important…

I had a flight scheduled for Fri Jan 5, 2018 confirmation # SGTFNE from Oakland To Orange county and back today Monday the 8th of Jan. I woke up Friday with the flu, head spinning, diarrhea, throwing up every 15 min , literally thought I was going to die didn't call to cancel the flight till the next day and

was told that I had lost the entire cost of the flight because I didn't call sooner. Calling sooner was not an option I'm almost 65 yrs old and live alone. I gave plenty of notice on my flight for today and your rep said pretty much to bad.

I have been a loyal customer with southwest for years and was really surprised the way the rep handled the situation no compassion at all, needless to say I was very disappointed. Is there anything you can do to compensate me? John Rizzotti

Nov16th 2017...given a recepit for Nov02 2017

My 11 year old daughter Bianca DelBonis and myself Gloria DelBonis were on Flight #204 Departing from Providence October 25, 2017 was scheduled to depart from gate 19 @ 1:20 pm. We boarded the flight approx. 1:00pm. Around 2:00pm the flight attendant announced to all the passengers that The back door would not shut properly and they need to call in for maintenance to come and repair, Make a long story short we were stuck in our seats with no drinks for almost 3 hours on the runway still at Providence I had a job interview that day that I missed and

did not get the job because my flight was 3 hours late coming in,the person picking me up at airport had to leave which cost me money for a taxi (money that I didn't need to spend) The reason why I paid more money for our tickets is because we…

Southwest Girl at gate sent me to Gate 19 for a pre boarding pass Sunday Sept 24 flight from Pvd to Tpa 2:10

Samantha asked what my disability was After I tried to show my 100% disability card. ( her comment was we don't recognize that) She asked if I could walk, needed help up ramp, on board, and more She assumed my problem needed a wheelchair and when she kept hammering at me I said yes, just to stop the questions I said I had 'other' issues which under law that's all she needed to know

She knew I was upset and radioed to the girl at the gate what she had supposedly asked me, which was a lie.

She can ask if I'm disabled and do I need assistance-period

Everyone who is disabled doesn't need a wheelchair Or even assistance but other requirements that no one has the right to ask per the…

I was on Flight 1314 from Norfolk Intl to Chicago Midway on August 31, 2017. The cabin was far too cold. People were wrapping themselves in whatever material they could find. My husband had DIRTY clothes in his carry on which I was forced to wrap up in!

I went forward to ask the the stewardess if there was anything she could do to increase the temperature. She said she would see what she could do but I never saw her pick up the phone, adjust anything that resembled a thermostat or do anything to make the cabin temperature bearable UNTIL several other passengers complained. I seemed after about 25 miserable minutes that the temperature became warmer following her picking up the phone and talking to someone. Even at this point it was too cool, although a little better.

I could not read the…

We had a flight booked and had to cancel in May we went to use our credit and said we were going to lose over a hundred dollars due to a flight from last year to Vegas because of a sixteen dollar credit we used in June to Jamaica and the gentleman said the credit will take at least a month and we wanted to book a trip now for late October we were very upset we will never use this airline again taking our hard earned money which is very diappointed with this situation the gentleman said it goes back to an original reservation but

we spent over 750 dollars and we will get only 250 each

I had reservation on Flight 5173 Sunday, 08/06/17 at 10:05 pm from Atlanta,GA to Columbus,Ohio. The plane was two(2) hours late and because of this I missed my transportation to the hotel. I arrived at the Hotel at 2:45 am. This was bad enough because I had a meeting at 8:00 am and to compound this I noticed my luggage was wet and when I opened my luggage so were my clothes and reports! This was unbelievable, I was devastated. I had to sleep in the underwear I had on and could not make the early meeting nor share my report, because everything was wet. A green scarf faded on a few clothes items. I had to purchase a few items and the cost was $300.00 dollars. I will await your response.

Thank you

My wife and I flew your carrier to Vegas last Saturday returning home yesterday. The reason we went with you was because you had a direct flight from Des Moines to Vegas. Our tickets we purchased business select tickets spending the extra $$$'s so that we could pretty much get the bulk head seats in the event we need to use the restroom and I have MS...which would make it more convenient.

Both my wife and I do a lot of flying with Delta (to Europe) and American to New York City three to four times per year....in fact we just returned from Florida on Delta as well. Here's my beef...yesterday my wife and I had number 1 & 2 to board the plane...but unannounced to us the gate manager let some others enter the plane before us and they took both sides of the isle. They took the six seats in…

20. We recently used your airline to fly to Tampa, Fl. in doing so again, we have a credit in the above amount. The travel agent told us that this amount had to be used by April 24,2017. Unfortunately we are unable to fly during the time specified and we were told that we had to use this amount by the 4-24-2017 or loose this credit.

It is so sad that we have such strict constraints imposed on using this credit. We had planned on using this credit within the next to 12-14 months, when undoubtedly ticket prices would be higher and your airline would benefit.

It seems that these restrictive conditions are discriminating against people that do not fly very often. It is sad that the management/CEO's of SouthWest Airlines is so unwilling to work with people that are on budget constraints and…

Southwest airline ruined our Christmas this year. My son had a ticket today from Dallas to louisville. He got to the airport early and checked in. For some reason the passengers to Louisville were told they were bumped. What happened?

I haven't seen my son in a year. I paid for a ticket. I was counting on southwest airlines. The weather is good. Why? This airline has a problem. Very poor rating on my opinion.

In response to the Southwest email November 3, 2016 regarding a complaint I issued regarding my experience on flight # 1758 on October 8, 2016. I have contacted my attorney, Liz Higginbotham, San Antonio Texas regarding this matter, I was verbally and physically assaulted by your attendant. I had a pre-boarding pass to enter your plane and should have not received such discrimination

On 8/23/16 I traveled from CMH to TUC (Confirmation 9TRC3Y). On arrival at Tucson I noticed that my checked suitcase was wet on 1 side. I opened my suitcase and noticed that over half of my clothing was also wet. I went to the Southwest office, explained the situation and apparently the same thing happened to another traveler that also came from Columbus. Both of us seemed to have the same issue. After further investigation it was determined that by the smell of it that it seemed to be Rum.

I was offered a $25 coupon from the Southwest Rep but I declined because that was not going to correct the problem. She then asked if anything was damaged. I replied that at this point I don't know because I don't know if the stains would come out after washing all of the clothing (since it appeared to…

I just heard about the recent airline problems with Southwest. Unreal, how can you let a plane take off in that bad of shape. Just glad that nobody was hurt!

I fly with southwest airlines at least 4 times a year, sometimes more. I usually have a wonderful flight. I am aware that there are restrictions for certain things that can be brought on the plane. I flew yesterday, april 10, 2016 from las vegas to tucson. The security guard confiscated items from my bags that have been allowed for years. He said it wasn't anything new and that it is standard. The items he confiscated were beauty items that totaled up to $100, that i can't replace anytime soon. My complaint is that every airport has "their" own set of rules.

According to this man in the las vegas airport, they all follow the same rules. I'm here to tell you that is not even remotely correct. Because all the other airports have allowed me to bring my items, i never thought there was a…

This area is for wheelchairs, but they do not use it. The arm rests do not fold out of the way also. The ADA will hereabout this. I am handicapped and southwest should take better care of their customers. Maybe they will not file complaints then?

For the past two days, I have been trying to pay a deposit for 11 tickets that I reserved on Southwest Airlines. When I call the number, I am told that they are too busy and that I should call back later.

I find that very unusual. A company the size of Southwest Airlines does not have the manpower to accept money from an individual that is trying to pay her bill which has a deadline attached to it. If the deadline is not met, my reservations for 11 people will be canceled.

I am very disappointed in the service that I have received from SWA. We are Rapid Rewards members and SWA is our go to airline.

Rental reservation RR 188477435 was processed thru Southwest Airlines. The rental called for a Dodge Grand Caravan or similar vehicle. I end up getting the worst car I have ever rented from any rent-a-car company, the Ford Transit. This is shortly after my 2nd worst rental car in Denver, RR 171394720, a garbage Jeep.

Shame on Hertz for even offering these lousy vehicles. Sadly, I'm not sure if I will be renting again from Hertz.

I was traveling from Milwaukee to St Louis and on to Kansas City on 2/8/16. My outbound flight was delayed by weather. I arrived in St. Louis with about 17 minutes to make the Kansas City flight. The flight was two gates (about 100 feet) down the concourse. The gate agents didn't know that I was coming, so they closed the flight.

Seriously? ...you don't know that a passenger is coming in two gates down; and you don't know when a late plane will arrive? Other airlines make this work...will hold a flight for a few minutes; or at least not close the doors when they know a tight passenger WILL be arriving. Your planes; I'd guess that you know when they will be arriving. The kind of poor, lousy customer service that makes a lasting memory...

Embarrassed and frustrated with Southwest Airlines when our son, his wife, and their two children (under age 2 years) flying back to Oregon. They were trying to assure a smoother trip, as they knew that they would have to be re-seated since both lap-children. Not "allowed" to approach counter for an extended time as the Southwest Airlines customer service representative non nonchalantly talking with other representatives about her day, prior illness, etc.

Then, after daughter in law finally checked in - told that our son could not be guaranteed of seating until he got to gate. By this time, only 20 minutes left until flight scheduled to depart. When asked about this, she very nonchalantly said they would probably be "okay." She displayed no interest, concern, compassion, emotion…

I have been having problems with other airlines so we will be switching to Southwest. Heard nothing but great things about their corporate policy and customer service.

I asked for tomato juice and the stewardess gave me a can of tomato juice. I never opened the can. When she started to collect the final trash she insisted I put my UNOPENED can of tomato juice in the trash. I asked if I could take a sip first. She said "PUT THE CAN IN THE TRASH, (several times) . I was reluctant. After entertaining the entire crew with her LOUD commanding HITLER voice, I put the UNOPENED can of tomato juice in the trash.

She later quietly told me it was policy " FOR THEM TO HAVE ALL CANS OPENED & UNOPENED" put in the trash before existing the plane. I didn't believe her, and I still don't. But either way, she humiliated me while in front of everyone on that plane since her loud voice carried throughout the entire cabin. She was unprofessional, aggressive, and unfriendly!…